Inbound Phone Sales Representative

Job Description Job Description

Inbound Phone Sales Representative

Air Flows Chicago

Position Summary

Air Flows Chicago is seeking a friendly, motivated, and customer-focused Inbound Phone Sales Representative to join our growing team. In this role, you will be the first point of contact for homeowners and business customers calling about HVAC services, air duct cleaning, dryer vent cleaning, indoor air quality solutions, and new system installations. Your primary responsibility is to convert incoming calls into booked appointments while delivering exceptional customer service.

Responsibilities

• Answer inbound customer calls professionally and courteously.
• Schedule HVAC service, maintenance, installation, air duct cleaning, and dryer vent cleaning appointments.
• Educate customers about available services, promotions, maintenance plans, and financing options.
• Identify customer needs and recommend appropriate solutions.
• Follow up with leads, estimates, and unsold opportunities.
• Accurately enter customer information into the company CRM system.
• Coordinate schedules with technicians and dispatch staff.
• Meet or exceed booking and sales performance goals.
• Resolve customer concerns and ensure a positive customer experience.
• Maintain detailed records of customer interactions and sales activities.

Qualifications

• Previous phone sales, customer service, call center, or appointment-setting experience preferred.
• Strong communication and interpersonal skills.
• Excellent phone etiquette and active listening abilities.
• Comfortable discussing pricing, promotions, and service options.
• Basic computer proficiency and experience with CRM software.
• Ability to multitask in a fast-paced environment.
• Strong organizational and time-management skills.
• Positive attitude and goal-oriented mindset.
• HVAC industry experience is a plus but not required.

Preferred Skills

• Experience in home services, HVAC, plumbing, electrical, or related industries.
• Sales and closing experience.
• Bilingual abilities are a plus.
• Ability to build rapport quickly and overcome customer objections.

Compensation & Benefits

• Competitive hourly pay plus performance bonuses.
• Paid training and ongoing coaching.
• Paid holidays and vacation time.
• Health benefits (if applicable).
• Career growth and advancement opportunities.
• Supportive team environment.
• Employee discounts on company services.

What We're Looking For

The ideal candidate enjoys helping customers, thrives on achieving goals, and has the confidence to turn incoming inquiries into booked appointments. We will train the right person who has excellent communication skills, a positive attitude, and a strong desire to succeed.

Why Join Air Flows Chicago?

At Air Flows Chicago, we believe every customer interaction matters. Our team is committed to providing outstanding service, creating a positive workplace culture, and helping employees build rewarding long-term careers.

Join Air Flows Chicago and help homeowners improve comfort, air quality, and energy efficiency while building a successful career in sales.

Company Description Air Flows Chicago is the top-rated HVAC company in Chicago. We have been featured on channel 7 news and believe in doing things differently. Our specialty is Dryer Vent, Air Duct, and Chimney cleaning. We are looking for individuals who want to make an impact at our company and continue our tradition of saving lives by creating better air quality inside homes and businesses. Help us help others by bringing your unique skill set to our growing environment. Company Description Air Flows Chicago is the top-rated HVAC company in Chicago. We have been featured on channel 7 news and believe in doing things differently. Our specialty is Dryer Vent, Air Duct, and Chimney cleaning. We are looking for individuals who want to make an impact at our company and continue our tradition of saving lives by creating better air quality inside homes and businesses. Help us help others by bringing your unique skill set to our growing environment.