Business Manager

Job Description Job Description

About Company:

At North Coast, we believe great communities start with great people. We're an owner-operated property management firm and we're on a mission to perfect the apartment living experience-not just for residents, but for our teams. Our people-first culture, competitive benefits, and purpose-driven approach have helped our communities consistently rank among the top 10% nationally for resident satisfaction. We create space for every team member to grow, contribute, and thrive-because when our teams succeed, our communities do too.

About the Role:

The Business Manager plays a pivotal role in driving the operational and financial success of the organization by overseeing daily business activities and ensuring alignment with strategic goals. This position requires a comprehensive understanding of business functions including finance, marketing, sales, and human resources to optimize performance and foster sustainable growth. The Business Manager will lead cross-functional teams, manage budgets, and develop actionable plans to improve efficiency and profitability. They will serve as a key liaison between senior leadership and various departments, facilitating communication and collaboration to achieve company objectives. Ultimately, the role demands a proactive leader who can analyze market trends, identify opportunities, and implement solutions that enhance overall business performance.

Minimum Qualifications:

• Minimum of 2 years of experience in multifamily property management leadership role.
• Proven ability to manage property operations, financial performance, and resident satisfaction.
• Strong understanding of leasing practices, Fair Housing laws and maintenance workflows.
• Excellent communication, leadership, and organizational skills.

Preferred Qualifications:

• Experience with property management software (e.g., Yardi, RealPage, CRM)
• Previous management experience in communities with 150+units
• Familiarity with budgeting, financial reporting, and capital project oversights.

Responsibilities:

• Oversee daily operations of 299-unit community to ensure smooth performance and high resident satisfaction.
• Develop and implement leasing and retention strategies to maintain strong occupancy.
• Prepare and oversee budgets, financial reports, and forecasts to maintain fiscal responsibility.
• Lead, mentor, and evaluate team members to foster a high-performance work environment.
• Coordinate with maintenance teams to ensure timely work order completions, preventative maintenance, and unit readiness
• Manage vendor relationship, contract negotiations, and compliance a positive community environment.
• Ensure adherence to Fair Housing laws, safety protocols, and company standards.

Skills:

The Business Manager uses strong leadership and communications skills daily to guide staff, support residents, and coordinate with internal teams and vendors. Analytical skills are essential for evaluation financial reports, occupancy trends, and operational metrics to make data driven decisions. Exceptional organizational abilities help manage leasing activity, maintenance schedules, budget tasks and community initiative simultaneously. Proficiency and operational efficiency. Additionally, problem solving and conflict resolution skills are critical for addressing resident concerns, operational challenges, and opportunities for improvement within the community.

Hours

This is a full-time, onsite position. Schedule: Monday-Friday, 8:00 AM- 5:00 PM

Note: The community Manager may be required to work weekends as needed for emergencies, residents events.