The Fleet Operations Technician is critical to maximizing the performance, uptime, and readiness of the robot fleet. Acting as the tactical lead on the floor, this role translates testing schedules into execution-ensuring robots are staged, operational, and continuously supporting research and development efforts.
You will own day-to-day fleet operations during your shift, including experiment coordination, first-level technical triage, and maintaining operational playbooks. Working closely with Fleet TPMs, Robot Captains, and Fleet Leadership, you will ensure the fleet remains mission-ready and operating at peak efficiency.
Key Responsibilities
Own fleet operations, ensuring maximum robot uptime and efficient execution of testing schedules
Stage, configure, and prepare robots with appropriate hardware, charge levels, and test-specific setups
Manage experiment flow and prioritize usage to minimize downtime between tests
Perform first-level technical triage on hardware and software issues using established playbooks
Escalate complex issues with clear documentation (logs, photos, notes) to ensure efficient handoff
Identify gaps in troubleshooting processes and contribute to new SOPs and operational playbooks
Coordinate and execute preventative maintenance to reduce unplanned downtime
Monitor fleet health and system status to ensure readiness prior to deployment
Maintain organized workspaces, tooling, and charging infrastructure in alignment with 5S standards
Track and update work through ticketing systems (e.g., Jira) to maintain accurate fleet status
Enforce safety protocols and support safe operation of robotic systems on the floor
Conduct shift handoffs and ensure clear communication with cross-functional teams
Preferred Qualifications
Experience working in robotics, aerospace, semiconductor, or other high-uptime technical environments
Familiarity with Lean manufacturing principles and 5S/6S methodologies
Experience developing or improving technical documentation, SOPs, or troubleshooting guides
Exposure to fleet operations, lab operations, or hardware testing environments
Basic scripting or automation experience (Linux, bash, or similar)
Experience supporting electromechanical systems or complex robotic platforms
Requirements
3-5 years of experience in technical operations, lab support, or field service
Associate's or Bachelor's degree in a technical field, or equivalent hands-on experience
Strong electromechanical aptitude, including experience with assemblies, wiring, and tools
Ability to troubleshoot using structured processes and escalate appropriately
Basic proficiency with Linux command line and log navigation
Experience using ticketing/workflow systems (e.g., Jira)
Strong attention to detail and ability to operate in fast-paced, high-stakes environments
Ability to lift equipment and remain active for extended periods as needed
Company Description BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers. Company Description BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.