Inside Sales/HR Administrator - Pawcatuck

Join Lapham-Hickey Steel - A Tradition of Excellence, Innovation, and Opportunity

Lapham-Hickey Steel is a family-owned, industry-leading steel service center with a legacy of 100 years in manufacturing and steel processing. With locations across the U.S., including Illinois, Connecticut, Wisconsin, Minnesota, Michigan, Ohio, South Carolina, Tennessee and Georgia, we are committed to delivering high-quality steel products while fostering a culture of growth, teamwork, and innovation.

We are looking for a versatile professional to join our team in a dual-capacity role. In your primary role as an Inside Sales Representative, you will assist our sales team by providing excellent customer service to your assigned book of accounts. As an HR Administrator, you will ensure our internal operations run smoothly by managing employee records and onboarding for new hires.

Join us and be part of a company that values integrity, customer commitment, and continuous improvement. Your future in steel starts here!

Duties and Responsibilities Include (but are not limited to):

• Fielding customer inquiries in a timely manner.
• Provide customer status on pending orders.
• Assist customers with quality inquiries.
• Enter customer orders.
• Process customer quoting.
• Keep the Sales CRM updated with contact information and interaction history.
• Stay informed on industry trends to help refine sales pitches and target strategies.

Human Resources Administration (Approx. 20%)

• Manage the administrative side of recruiting and working with LH corporate office to process new hires and orientation.
• Maintain physical employee files, ensuring all documents are up-to-date and compliant with labor laws.
• Assist employees with basic inquiries regarding health insurance, PTO tracking, and company policies.
• Take the lead on organizing location events, wellness initiatives and internal celebrations to boost employee engagement.
• Performs other duties and tasks as assigned.

Qualifications; Knowledge, Abilities, Skills:

• Minimum 2 years working within Customer Service.
• Experience working within an industrial setting preferred not required.
• Communication: Exceptional written and verbal communication skills.
• Organization: The ability to multitask and manage competing deadlines across two different departments.
• Tech Savvy: Proficiency in Microsoft Office; and CRM platforms is a major plus.
• Discretion: High level of integrity when handling sensitive employee information.

Working Conditions: Plant environment

JSA (Job Safety Analysis) Office

For office personnel, their job will be in an inside environment with some noise. They will need to be able to grasp, reach and twist while sitting on a regular basis.

Some of the risk factors for their job will include repetitive motions, static postures, and reaching above the shoulder.

Their main hazard but not limited to will be their back and hands, after that some other hazards will include eye, foot, body, fall and noise hazards when going out on the shop floor. Along with the body hazards, some hazards that come from the job will be improper bending/twisting, tripping over the product/material when on the shop floor and staring at a computer screen for too long.

Some preventive measures will be having the proper PPE (safety glasses, shoes, hearing protection, etc.) on when necessary while making sure they are using the right posture technique when at their desk. They should also be aware of anti-fatigue methods since they will be prone to static postures.