POSITION OVERVIEW:
Performs service duties and coordinates activities of maintenance staff to ensure all upkeep, repair and inventory of the property is completed in an efficient and effective manner.
DUTIES AND RESPONSIBILITIES:
MLDC team members exceed expectations by going above and beyond to perform any reasonable task/request that is consistent with fulfilling company objectives. Conduct all business in accordance with company policies & procedures, EPA regulations, O.S.H.A. regulations, Texas anti-entrapment laws, and all other laws pertaining to apartments.
FINANCIAL
Works with Community Director to determine maintenance budget
Submits all vendor/contractor invoices to Community Director for approval and submission to the Accountant
PERSONNEL/SUPERVISORY
Works with Community Director to hire, terminate, train/coach, manage and lead all maintenance staff to achieve operational and financial goals of assigned property. This includes pre-employment interview process; new employee on- boarding/indoctrination ; informal & formal review process to measure/maintain alignment to their position & the organization; development & succession planning
Provide leadership to their team by modeling, communicating and protecting MLDC's reputation
Conduct appropriate training & development of staff to meet intellectual, emotional and financial compensation needs for each team member and facilitate a comprehensive succession plan
Schedule & direct supervision of all in-house and/or vendor work
ADMINISTRATIVE/OFFICE
Meet daily with Community Director to communicate & manage the workflow of all service requests, make readies and special projects.
Organize & manage the maintenance shop inventory of equipment/supplies & report to the Community Director with needs.
Schedule product review appointments to avoid "drop-in" sales calls
Organize & file appropriate reports, leases and paperwork daily
Attend company meetings when requested
Manage work-order log book
Manage make-ready check lists
always Maintain an up-to-date Material Safety Data Sheet Manual
MAINTENANCE & SAFETY
Ensure that the appearance and physical aspects of the property exceed MLDC's established standards by physically walking/inspecting the property daily, making repairs & submitting report to the Community Director as needed
Must immediately notify the Community Director of any illegal conduct by a vendor, resident or employee
Accompany outside vendors on service request calls for occupied apartments when necessary.
Interpret company policies to workers and enforces safety regulations
Schedule & perform all preventative maintenance as well as "special projects" list
RESIDENT RELATIONS
Accepts service requests from residents and delegates to maintenance staff for prompt processing
Maintain positive customer service and "can do" attitude at all times
GENERAL
Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Community Director and/or Assistant Community Director.
QUALIFICATIONS AND REQUIREMENTS:
This position requires appropriate experience in on-site property management and demands certain things physically in order to be able to fulfill its purpose.
EDUCATION/EXPERIENCE
3-5 years of related experience & training required
Heating, Ventilation & Air Conditioning (HVAC) Certification strongly encouraged
Certified Apartment Maintenance Technician (CAMT) is recommended
SKILLS/APTITUDES/COMPETENCIES
Communication/Language
Strong written and verbal skills in English & Spanish required
Strong customer service & conflict resolution understanding and experience preferred
Financial/Mathematical
Experience developing, managing and auditing a budget and/or P&L responsibilities is preferred
Ability to add, subtract, multiply & divide in all units of measure, using whole numbers, common fractions & decimals. Ability to compute rate, ratio, percent and to draw/interpret bar graphs.
Technology
Experience with Yardi & ALN online systems preferred
Experience using Microsoft Office applications including Word, PowerPoint, Excel & Internet Explorer preferred
Reasoning
MODERATE. Requires ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Needs to think rationally beyond a specific set of instructions. Needs to have common sense understanding to carry out detailed but uninvolved written or oral instructions.
Physical
Stand and walk or sit alternately depending on specific needs of the day. Estimate 90% spent on feet and 10% sitting at desk
Have constant need (66-100% of the time) to perform the following activities:
o Bend/Stoop/Squat File, pick up litter
o Climb stairs Inspect & show property
o Push or Pull Inspect & show property, open & close doors
o Reach Above Shoulder Inspect property, store/retrieve supplies
Have frequent need (33-66% of the time) to perform the following activities:
o Reading/Writing/Typing/Speaking Corporate, inter-office, resident communications
o Grasping/Turning Telephone, doorknob use
o Finger Dexterity Operating office equipment
Lifting/Carrying (paperwork, deliveries, files, miscellaneous):
o Over 100 lbs. Occasional need (1-33% of the time)
o 20-25 lbs. Occasional need (1-33% of the time)
o Less than 20 lbs. Frequent need (33-66% of the time)
o Under 10 lbs. Constant need (66-100% of the time)
Vision
Constant need (66-100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need to see small detail
Constant need (66-100% of the time) to see things clearly beyond arm's reach (inspecting & showing property, neighborhood surveys, etc.)
Hearing/Speaking
Constant need (66-100% of the time) to communicate over the phone and in person with property owners, corporate & resident management, vendors and residents.
Ability to read, write & comprehend simple instructions, short correspondence and memos. Ability to speak effectively before groups.
Driving
Frequent need (33-66% of the time) to utilize personal transportation to inspect surrounding neighborhood, visit the corporate office, and property related errands.
Must have valid driver's license and auto insurance along with access to street legal, reliable transportation
Must be able to properly operate golf cart
WORK ENVIRONMENT
40 hours per week or whatever the property requirements demand. Must be available on weekends for staffing needs and emergencies.
MLDC values a "Can do" attitude to do whatever it takes to get the job done so that we exceed the expectations of our residents and employees.
Indoors (66-100% of the time); frequently outdoors, all conditions (33-66% of the time)
Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10% of the time)
Company Description MLDC Management LLC is a Houston based company , although we are newer to the market as a company we offer 40 plus years of experience in the industry. We simply want to be different. We are currently expecting some new assignments and invite you to apply to see if our company and potential properties might be a good fit. Company Description MLDC Management LLC is a Houston based company , although we are newer to the market as a company we offer 40 plus years of experience in the industry. We simply want to be different. We are currently expecting some new assignments and invite you to apply to see if our company and potential properties might be a good fit.