We are seeking a highly motivated and customer-focused Service Advisor to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring a seamless service experience from start to finish. You will be responsible for understanding customer needs, coordinating service requests, and delivering exceptional support to ensure complete satisfaction with our products and services.
This role is office based
What You'll Do
Greet customers and provide them with a warm and welcoming experience
Listen to customer concerns and assist them in scheduling appointments for services
Communicate with customers about service recommendations, estimated costs, and timelines for completion
Ensure that all necessary repairs are accurately documented and performed in a timely manner
Upsell additional services and products to customers to enhance their vehicle's performance and longevity
Follow up with customers to ensure their satisfaction and address any concerns or issues that arise
What We're Looking For
Prior experience in customer service or sales is a plus
Strong communication and interpersonal skills
Ability to multitask and work under pressure in a fast-paced environment
Proficiency in computer skills, using a web-based data system, and other software programs
Knowledge & Skills (Preferred)
High school diploma or equivalent
Benefits
401(k) with company match
Health, dental, vision and life insurance
Paid time off
Professional development assistance
Employee referral program
Relocation assistance
About Southeast Elevator
For over 30 years, Southeast Elevator has been Florida's leading provider of custom residential elevators. We specialize in designing, building, installing, and servicing elevators that bring accessibility and luxury to homes.
Headquartered in Fort Pierce, FL, we have local installation teams and certified service technicians located across Florida, North Carolina, South Carolina, and Texas.
As a full-service manufacturer, we custom-build residential elevators for both new construction and retrofit projects. Our turn-key solutions make adding an elevator to your home easy and convenient.
Equal Opportunity Employer
Southeast Elevator is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and equitable workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, sex, pregnancy, age, veteran status, religion, national origin, genetic information, disability, sexual orientation, or gender identity. We believe diversity drives innovation and success.
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