1. Working title of this position: Retail Assistant Manager
2. This position reports directly to: Retail Manager/GM
3. Position is full time: Yes
4. Eligible for overtime: Yes
5. Exempt or Non-Exempt: Non-Exempt
6. Wage range: Compensation Committee determination
7. Mission Statement: To be a sustainable company that provides a diverse selection of quality products that enriches people's lives.
8. Vision Statement: Achieve maximum profitability and sustainable growth through building leadership in an environment of integrity and respect.
9. Purpose of this position: Assist Retail Manager/GM in motivating and inspiring sales team to achieve store productivity goals.
10. Essential Job Functions: Assist Retail Manager/GM in the daily operations and responsibilities of managing the Retail Team.
a) Daily Operations
Assist in morning meeting communications
Teach or coordinate weekly product trainings to facilitate sales on the sales floor
Work with the Retail Manager/GM and the Retail management team to streamline daily, monthly and annual processes, as well as to implement agreed upon changes
Evaluate processes and make recommendations for increased savings and cost reductions
Write procedure and training documents for all necessary department functions
Ensure that individual and collective skills are utilized effectively and that both staff and customer experiences are positive
Regularly communicate with Retail Manager/GM to discuss strengths, opportunities and trends
b) Management
Work with HR and Retail Manager/GM to ensure open positions are appropriately filled in a timely fashion
Participate in the on-boarding of all new Retail employees
Work with HR to identify training needs, as well as provide ongoing training-on-the-job opportunities to the team as needed and where possible
Utilize individual staff strengths and develop plans to prepare all level positions for future growth within the company
Responsible for Retail employee schedules and attendance policy adherence.
Responsible for Retail payroll administration in coordination with HR and Finance
Work with HR to ensure annual year-end performance reviews are carried out and completed in a timely manner
Coach and mentor supervisors and employees in all aspects of successful business practices including but not limited to company culture awareness, successful management, successful sales and effective communication techniques
Assists in delivering consistent, in the moment feedback and coaching
Demonstrates desired behaviors for staff, including driving sales and personal accountability
Meet weekly and communicate regularly with retail departmental supervisors
c) Customer Service and Sales
Implement and monitor customer service goals and objectives for all Retail colleagues
Implement and oversee a sales training program for all Retail colleagues
Perform sales training with sales staff to keep them informed of Down To Earth products and how to sell them
Participate in the training of new employees to ensure that new staff is educated in product knowledge
Utilize company tools to diagnose opportunities and develop action plans to improve service
Assist Retail Manager/GM in working with Wholesale Team to increase sales, promote merchandise categories and expand markets
Provide customer service and sales on the sales floor whenever necessary
d) Budget Planning
Assists with budget for monitoring labor costs and headcount tracking
e) Safety and Loss Control
Assist with effective strategies for loss prevention; both internal and external
Enforce all company policies and procedures, including health, safety and security
Train colleagues on OSHA regulations
Train colleagues on shoplifting prevention procedures
f) Additional Duties
Maintenance and oversight of cash receipts, cash reconciliation and daily deposits
Ensure all personnel and HR documents are sent to Human Resources in a timely manner
All other duties as assigned
11. Required Skills, Qualifications and Experience:
a. Requires 3 years of personnel and business operational management experience
b. Requires strong communication and organizational skills
c. Requires the ability to work on multiple projects and prioritize importance
d. Expected to learn and have an excellent knowledge of product line, benefits and usage
e. Must be able to handle retail mathematics with a high degree of accuracy
12. Equipment, tools and/or machinery that are commonly used:
a. Retail Pro inventory and point of sale software, payroll software, multi-line phone, fax machine, Mas200 computer program
b. Technical understanding of Mac and Windows based computers, networks, file transfers, file management, file extensions and organization
c. Software programs include MAS 200 data base, Microsoft Outlook and Microsoft Office Suite
d. Experience in Excel workbook and database formulation and maintenance
e. Maintain archive and backups of all relevant Down To Earth files
13. Other duties the employee must perform:
a. Follows all company policies and sees that all Retail colleagues do the same
b. Report safety issues and concerns to Safety Committee and report employee accidents and customer incidents on proper forms before sharing copies with Human Resources
c. See to the general cleanliness and appearance of Retail location
d. Monitor the outside appearance of the Retail location, window signage and displays
e. Work with the Retail management team in determining and implementing marketing concepts that will better attract people to stop at the store
f. Maintain adequate clearance in isles for wheelchair access
g. Observe for shoplifting
h. Follow DTE dress code. This policy requires that employees be easily identified as DTE staff with name tags and proper DTE attire.
14. Environmental Conditions of the position: The position is based at a retail store that has both indoor and outdoor (Nursery) sales areas. A high degree of personal cleanliness and appropriate dress is required. This position requires that the individual be easily identified as a store employee.
PI