Job Description
Description:
POSITION MISSION: Reviews estimates from body shops and independent adjusters to determine the most cost-effective resolution of physical damage claims. Responsible for preparing estimates for Rockingham, handling total losses for insureds and claimants, and monitoring rental vehicle usage.POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Determines most cost-effective solution to resolving physical damage claims, including utilization of aftermarket parts and salvage partsWrites estimates utilizing CCC estimating softwareNegotiates with claimants, carriers, and attorneys to reach fair and equitable settlementMonitors rental for both insureds and claimantsResearches and maintains knowledge of compliance requirements, including the Fair Claims Practices ActUnderstands, responds to, and relays emerging issues impacting claims adjustment and loss controlCompletes timely, accurate reporting and documentation of reserve claim information Adequate reporting and documentation of all reserve and claim information on a timely basis to allow for proper tracking, statistical analysis and review by claims managementMaintains accurate and comprehensive claim file documentation Other Duties:Pursues subrogation and/or arbitration, when applicableSupport Auto Damage Supervisor as requestedOther duties as assignedKNOWLEDGE, SKILLS, AND ABILITIES:The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.Comprehensive knowledge of insurance theory and practicesFamiliarity with the automobile estimating process and total loss handling for vehiclesFamiliar with LKQ parts, aftermarket parts along with salvage handlingProvide superior customer service to policyholders, agents, and co-workersDisplays a clear understanding of who their customer is (internal and external)Exhibits a sound understanding of department goals and objectivesWorking knowledge and effective utilization of technology, including Microsoft OfficeUses professional language, tone and style, in all oral and written communications Understands the company's products, services, department function and overall organization Well organized and uses time effectively to meet priorities and objectivesAble to effectively balance competing priorities Demonstrates initiative and innovation in daily performance of responsibilities Effectively utilizes and maximizes the use of available technology to optimum productivity advantageQUALIFICATIONS:3 + years' experience handling automobile physical damage claims, preferably in VirginiaExperience with either Mitchell or CCC estimate software requiredPrior field auto damage experience preferred High school diploma or GED required, associate or bachelor's degree preferredCOMPETENCIESCritical thinkingNegotiation SkillsAttention to detailResponsible and proactive decision makingRelationship skillsAnalytical thinking skillsPHYSICAL DEMANDS:Position routinely uses standard office equipment such as computers and phonesPosition requires attendance at meetings, conferences, and other training Flexibility in office location (can be fully remote or hybrid) and work schedule that meets the needs of the organization and the individualPlease note, this position description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements:
Compensation details: 4 Yearly SalaryPI85beb445dd70-0999