Job Description
Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.Compensation:60000 - 80000 yearlyResponsibilities:Respond to customer inquiries, product and service questions, and customer complaints
Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
Regularly meet with sales lead to receive the newest service and product knowledge
Find patterns in customer complaints and bring them to the team for improvement
Keep track of customer accounts and make updates with new account information as necessary
Qualifications:Must possess exemplary interpersonal skills, communication skills, and active listening skills
High school graduate, G.E.D. recipient, or equivalent
Previous work in a customer-facing position
About CompanyCrossCountry Mortgage (CCM) is the retail mortgage lender. We have been recognized nine times on Inc. 5000's Fastest-Growing Private Companies list and have received countless awards for our standout culture.A culture where you can grow! CCM has created an exceptional culture, driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our enterprising spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, and vision, as well as a 401(k) with an employer match. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
details: 0 Yearly SalaryPI2687e645159f-4006