Operations Manager

The Moscoso Group is looking for an Operations Manager to take full ownership of the company's day-to-day operations and help build the structure needed for our next stage of growth.This role is responsible for running and improving the systems that support listings, marketing, payments, onboarding, and internal workflows-allowing leadership to focus on growth, sales, and strategy.This role includes leading the administrative team, ensuring clarity of responsibilities, accountability, and consistent execution across all operational functions.This is not an Executive Assistant role and not a corporate, highly structured position.This is a hands-on, systems-driven role for someone who thrives in a growing business, takes ownership, and is comfortable stepping into an environment where not everything is fully built yet.You will execute what exists, fix what's broken, and build what's missing.On-site presence is required. This role is deeply integrated into the day-to-day of the business and the team.Compensation & BenefitsSalary: $70,000 - $90,000 USD, based on experienceFull Medical & Dental benefitsGrowth-oriented environment with real ownership and impactAbout YouYou are someone who:Takes full ownership of outcomes and follows through without being chasedThinks in systems, workflows, and structure, not just tasksHas worked in a small or growing business environmentIs comfortable bringing order to situations that are not fully structuredExecutes first, then improves-without overcomplicatingKnows when to act independently and when to escalateIs direct, practical, and solutions-orientedHolds people accountable while maintaining strong working relationshipsIs comfortable leading a small team and setting clear expectationsEnjoys building processes, documenting them, and making sure they are followedHas experience onboarding or integrating people into systems and workflowsCompensation:$70,000 - $90,000 yearlyResponsibilities:Own and manage day-to-day operations of the business, including leading and holding the administrative team accountable for executionExecute and maintain workflows across listings, marketing, vendors, and internal coordinationCoordinate with Listing Manager and Marketing to ensure timelines, deliverables, and budgets are metOwn and manage onboarding for agents and administrative team membersEnsure new team members are fully integrated into systems, workflows, and expectationsTrack onboarding progress and ensure early accountability and production readinessFollow existing SOPs while identifying gaps and inefficienciesImprove systems over time and maintain clear operational documentationMaintain weekly operational cadence (checklists, trackers, reporting)Protect leadership time by solving problems independently and creating structureQualifications:Operations Mindset: Strong understanding of workflows, systems, and executionDetail-Oriented: High level of organization and follow-throughAccountable: Takes ownership and delivers without constant oversightProblem Solver: Uses logic and common sense to resolve issues effectivelyStrong Communicator: Clear and direct communication with team and vendorsCollaborative: Works well across roles and builds strong internal relationshipsAdaptable: Comfortable in a fast-paced, evolving environmentTime Management: Able to prioritize and manage multiple moving partsTech-Savvy: Comfortable with CRMs, Google Workspace, and operational toolsExperience: 3+ years in operations, administrative leadership, or similar roleExperience in small business, real estate, or team environments strongly preferredEducation: Bachelor's degree in Business, Marketing, or related field preferredBilingual: English and Spanish preferredAbout CompanyAt Moscoso Real Estate Group, we've proudly served our community since 1993 as a family-operated, award-winning team. Our mission is to help families achieve their real estate goals while building a strong, high-performing team behind the scenes.We are a small, high-producing team entering a growth phase. Our focus is not on volume for the sake of growth-we are building a structured, high-quality operation that supports agents in performing at a high level.Our values guide how we operate every day:Dedication - showing up consistently for the team and the missionResourcefulness - solving problems with initiative and ownershipExcellence - holding a high standard in everything we doAccountability - doing what we say and owning resultsMastery - continuously improving and learningSelfless - putting the team and clients firstIf you're looking to step into a role where you can build, own, and improve operations in a growing business, we'd love to connect.
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