Customer Service Representative

Position Overview We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for managing all incoming customer interactions-via phone, email, voicemail, and social media-while processing orders, handling product reviews, returns, exchanges, and store credits, as well as verifying addresses and resolving return-to-sender cases. Key Responsibilities Respond promptly and professionally to all customer communications, including: Phone calls Emails Voicemails Social media messages and comments Process customer orders received through various channels Manage product reviews and resolve related inquiries Handle returns, exchanges, and return-to-sender situations efficiently Issue store credits and verify shipping addresses Engage with customers across social media platforms Maintain accurate documentation of all customer interactions Core Competencies & Skills Experience with ticketing systems, particularly Zoho Desk Professional and effective use of RingCentral Proficient in navigating BigCommerce and ShipStation Comfortable using social media platforms (especially Facebook) for customer support Minimum typing speed: 35 WPM Strong computer skills, including: Sending, receiving, and managing emails (with attachments) Basic file management (browse, create, maintain digital files) Copying/pasting and document editing Proficiency in: Google Drive, Docs, and Sheets Microsoft Office, particularly Word and Excel Excellent verbal and written communication skills Professional and courteous phone etiquette Work Environment This position operates within a professional office setting and regularly uses standard office equipment such as computers, phones, and printers. Physical Requirements Ability to sit, stand, walk, and use hands for typing and handling tools or documents May need to lift and move items up to 20 lbs occasionally Must be able to communicate effectively in a busy office environment Schedule & Hours Full-time position, Monday to Friday Hours: 8:30 a.m. - 5:00 p.m. or 9:30 a.m. - 6:00 p.m. Occasional extended hours and weekend work may be required Travel Requirements Primarily local travel during business hours Occasional out-of-area or overnight travel may be required Education & Experience Associate's Degree in Customer Relations (preferred, not required) Minimum of 2 years' experience in a customer service role