Job Title: Medical Receptionist
Location: Bellaire, TX 77401
Shift: 8-hour shift between 7:00 AM - 7:00 PM (Monday-Friday)
Duration: 3 months with a strong possibility of extension
Pay Range: $15 - $18/hr.
Key Responsibilities:
• Answer inbound and outbound calls related to appointment scheduling and patient inquiries
• Accurately document calls and patient information in the system
• Follow up on unresolved issues and complete callback requests promptly
• Provide scheduling assistance, information, and solutions to patients/customers
• Maintain up-to-date knowledge of scheduling procedures and workflows
• Meet productivity and quality targets in a team-based contact center environment
• Adhere to HIPAA/PHI privacy and security requirements
Required Qualifications:
• High School Diploma or GED
• 2+ years of contact center, customer service, or healthcare scheduling experience
• Strong customer service and communication skills
• Experience with medical scheduling and patient registration
• Ability to use computer systems and EMR software
Preferred Skills:
• Bilingual English/Spanish
• Knowledge of patient privacy and HIPAA requirements
• Strong listening, documentation, and problem-solving skills
"Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors"