Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice, etc.
Experienced in troubleshooting issues on end-user computing devices, including desktops, laptops, and Surface Pros
Active Directory domain environment
Proficient at software installs and troubleshooting
Some networking knowledge, along with the ability to troubleshoot network issues from the command line