Job Title: Associate Patient Care Coordinator
Location: Largo, FL 33770
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Work Type: Onsite
Dress Code: Business Casual
Position Overview
The Associate Patient Care Coordinator serves as the first point of contact for patients and visitors and is the face of the practice. This role plays a critical part in creating a welcoming, professional, and efficient experience for every patient while ensuring smooth front desk and communication operations. The position supports clinicians by managing front-office workflows, scheduling, and high volume call handling in a fast paced healthcare environment.
Key Responsibilities
- Greet and check in patients in a professional, courteous, and empathetic manner
- Answer and manage a high volume of inbound calls (average of 114 calls per day), appropriately screening and routing calls
- Schedule, reschedule, and confirm patient appointments accurately
- Balance daily collections and support front-office billing workflows
- Address routine patient inquiries and escalate non routine concerns to appropriate team members
- Maintain accurate patient demographics and appointment records
- Ensure compliance with patient privacy and confidentiality requirements
- Support overall front desk operations to ensure an organized and efficient clinic environment
Team Environment
- Part of a 14 member team
- Supports 3 clinicians
- Culture is positive, collaborative, upbeat, and patient focused
- Team values professionalism, mutual support, and a strong customer service mindset
Required Skills & Qualifications
- Strong customer service and communication skills (verbal and written)
- Ability to remain calm, patient, and professional in high stress or fast paced situations
- Comfort handling high call volumes and frequent patient interactions
- Strong attention to detail and organizational skills
- Basic computer proficiency and ability to learn internal systems
- Reliability, punctuality, and a positive attitude
Preferred Qualifications
- Prior experience in a medical office, healthcare setting, or patient facing role
- Experience with appointment scheduling, front desk operations, or call center environments
- Familiarity with managing confidential or sensitive information
- Ability to multitask effectively while maintaining accuracy and patient satisfaction
(Medical experience is preferred but not required.)
Licenses / Certifications
No professional license or certification required
Interview Process
In person interview
One interview round