Description:
Retail Yard Customer Service Representative
Type: Full-Time
Reports To: Yard Manager / Store Manager
Schedule: Saturdays required (with one day off during the week) + Sundays off
Who We're Looking For
We're seeking a Retail Yard Customer Service Representative to be the welcoming face of our yard-helping customers, keeping operations running smoothly, and making sure every order is handled safely and efficiently. This role blends customer service, order fulfillment, and yard operations, all while supporting a positive customer experience.
What You'll Do
- Greet and assist customers with orders, returns, and product questions.
- Pull, load, and inspect materials accurately and efficiently.
- Safely operate forklifts and other equipment for loading/unloading.
- Drive and deliver in non-CDL vehicles (pickup trucks, retail trucks) as needed.
- Support drivers with loading/unloading deliveries and processing returns.
- Maintain product knowledge, including pricing and new inventory.
- Keep the yard safe, clean, and well-organized.
- Complete reports (order checks, receipts, inspections).
- Promote teamwork and assist in other areas when needed.
- Participate in company-sponsored training programs.
Why You'll Love Working Here
- Competitive pay and full benefits (health, dental, vision, 401(k) with match, disability, employee discounts).
- Sundays always off, plus a weekday off when you work Saturdays.
- Family-owned, community-focused company with a supportive culture.
- Training and professional growth opportunities.
- A role where your work directly impacts customers and teammates.
How to Apply
Apply today at
Need assistance?
Contact:
Ben Doyle Pita
Recruiting Manager
Koopman Lumber is an Equal Opportunity Employer. We welcome applicants of all backgrounds.
Requirements:
Must-Haves:
- Valid driver's license; ability to pass a fit-for-duty physical.
- Strong customer service and communication skills.
- Ability to follow instructions, read orders, and do basic math.
- Knowledge of safe lifting and material handling practices.
- Commitment to safety, teamwork, and company values.
Physical Requirements:
- Stand up to 8 hours per shift.
- Frequently lift/carry/push/pull up to 75 lbs; occasional lifts up to 100 lbs.
- Ability to bend, twist, squat, reach overhead, kneel, and maintain balance.
- Good manual dexterity and vision.
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