Cust. Service Invoicing & Receivables Specialist

Calgon Carbon A Kuraray Company is growing-and so can your career. Be part of a global leader in environmental solutions, where your work directly impacts the quality of air and water around the world.

Position: Customer Service Invoicing and Receivables Specialist
Location: Headquarters - Moon Township, PA

Excellent Benefits : Medical, dental, prescription & vision, HSA & retirement savings (401k) - Generous Company Match!
Perks : Incentives/bonus plans, competitive pay, dress for your day, hybrid schedules, paid time off (vacation starting at 3 weeks), tuition reimbursement, wellness programs, fun events, learning & development opportunities.

Hours of work: Full-time position with hours Monday-Friday 9:00-5:00 PM

The Customer Service Invoicing and Receivables Specialist is responsible for overseeing invoicing management for all business units (BUs) in the Americas. This includes reviewing and screening customer invoices for accuracy and compliance with the revenue recognition policy, flagging items requiring verification, and executing invoice submissions in accordance with customer-specific requirements. Invoice submissions are performed through multiple channels, including email and a wide range of customer portals, often totaling 15 or more platforms. In addition, the Customer Service Invoicing and Receivables Specialist plays a vital role in the business unit accounts receivable (A/R) activities. Responsibilities include interacting directly with customers to help secure payment of outstanding invoices, researching and resolving rejected invoices in coordination with customers, Customer Service Experts, and the Tax department, working with customer IT departments to identify and resolve portal submission issues, and participating in monthly BU A/R meetings. The role is also responsible for creating monthly freight and service demurrage invoices for all Americas BUs as well as performing post-shipment customer freight invoicing on an as-needed basis. The incumbent also actively supports daily customer service operations and serves as the primary backup for the Customer Service Order Administrator during periods of absence.

Duties and Responsibilities (not limited to)

• Review customer invoices for accuracy and compliance prior to submission
• Work with customer and CSE's to update accuracy of invoice delivery method
• Submit approved invoices through customer portals, email, or routing to CSE, Sales, or Project Management as required by customer processes
• Collaborate with the CSE and Sales teams to resolve discrepancies when identified
• Ensure invoices meeting defined value thresholds are escalated for verification in accordance with the revenue recognition policy and approved by Customer Solutions Business Unit Managers prior to distribution
• Executes BU's account receivables activities - these include:
  • Interacting directly with customers to help secure payment of outstanding invoices
  • Researching and resolving rejected invoices with Customer/CSE and Tax department
  • Working with customer IT departments of individual portals to determine and rectify submission issues and attending monthly BU A/R meetings
• Provide regular, hands-on support to Order Administration including:
  • daily customer inbox triage; purchase order acknowledgement and stamping with terms & conditions
  • portal confirmations (e.g., Ariba, Coupa, Corcentric, Taulia)
  • documentation fulfillment (COA/COO/COI/USMCA)
  • rush order call outs
  • PID requests coordination
  • basic portal maintenance and new relationship set up
• Support Customer Solutions digitalization and automation initiatives for new and existing BUs-for example, SAP automated order-to-cash (OTC)-including testing, documenting procedures, and light data validation
  

Qualifications

• An associates degree or equivalent from two-year college or technical school is required (Business Services, General Studies; would accept equivalent work experience)
• A bachelor's degree (B.A. or B.S.), or equivalent from four-year college or university is preferred
• 3-5 years of experience in administrative, financial, legal, or customer service roles using structured systems or databases
• Preferred skills include Customer Service, SAP skills in Sales & Distribution and knowledge of Calgon Carbon's customers, products, services, organizational structure and business processes
  

About Calgon Carbon

At Calgon Carbon, we are scientific innovators with a proud legacy of over 80 years and more than 205 patents to our name. Since pioneering the first activated carbon products from bituminous coal in the 1940s, we've been at the forefront of developing cutting-edge technologies and solutions to meet the world's evolving air and water purification needs.

Today, our portfolio includes more than 700 direct market applications across a wide range of industries. Headquartered in Pittsburgh, Pennsylvania, Calgon Carbon employs approximately 1,685 professionals and operates 20 facilities worldwide dedicated to manufacturing, reactivation, innovation, and equipment fabrication. In Europe, we operate under the name Chemviron.

In March 2018, Calgon Carbon became part of the Kuraray Group. Together, we offer complementary products and services, united by a shared commitment to delivering the highest quality and most innovative activated carbon solutions to customers around the globe.

Calgon Carbon is an Equal Opportunity Employer, including disabled/veteran

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