Customer Support Associate

Forge Your Future With Confidence and Character. At Atlantis Promotions, we will help turn your drive into real opportunities. Our team is looking for a Customer Support Associate that has a heart and ambition to provide Verizon's customers with professional and quality service that elevates their experience with us. Your problem-solving skills will be an essential part of our vision where meaningful conversations outperform shortcuts. At Atlantis Promotions, we bring brands to life. As a Customer Support Associate, you sustain the brand's life. Whether you're exploring career opportunities or looking to work with a marketing team that values authenticity, we're here to make your next career as a Customer Support Associate, a meaningful one. Customer Support Associate Duties and Responsibilities: As a Customer Support Associate, you are the frontline of customer experience. You will interact directly with customers in professional settings to listen, understand, and guide them. Resolve customer concerns within the ideal response time, resolution rate, and satisfaction scores. Troubleshoot basic customer concerns and escalate complex issues appropriately. As a Customer Support Associate, you will accurately answer questions about Verizon plans, product features, billing, and coverage. Keep track of recurring questions and concerns to identify common customer issues and help improve overall experience. Assist with basic account updates, plan adjustments, and service questions. Ensure all transactions and updates are completed accurately. Maintain accurate and organized customer records. Escalate complex concerns to appropriate teams when needed. Deliver personable, knowledgeable interactions that help customers understand their options. Customer Support Associate Qualifications: No prior professional experience as a Customer Support Associate needed but a similar background is ideal. Strong communication skills. Excellent problem solving skills. Has basic knowledge of computer systems; familiarity with telecommunications is a plus. Join an environment filled with encouragement, collaboration, and uplifting energy. You'll expand your skills through hands-on learning that challenges and motivates you. This development opens doors to new responsibilities and long-term career advancement. Apply today and be our next Customer Support Associate.