Boscov's Internet Fulfillment Department Manager
Experienced Internet Fulfillment leaders-bring your management expertise to work where people love to shop! Boscov's is a chain of full service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for an Internet Fulfillment Department Manager to lead our growing internet fulfillment team.
As part of a fast-paced, dynamic management team, you will supervise a team of fulfillment associates to ensure internet orders are processed accurately and efficiently, meeting the expectations of our customers. Your previous management experience along with your strong operational and customer service skills will ensure your success in this dynamic leadership role. If you are looking for a great opportunity to pursue a rewarding management career with a company known for quality and big savings, apply today!
Job Responsibilities
As the Internet Fulfillment Department Manager, you will supervise and participate in the daily operations of the internet fulfillment department to ensure maximum efficiency and customer satisfaction. You will oversee the processing of internet orders, including the pulling of items from the selling floor, movement of merchandise from departments and stockrooms to the internet room, and packaging of merchandise for shipping directly to customers.
Additional responsibilities of the Internet Fulfillment Department Manager include:
- Managing the daily activities of the internet fulfillment team, including order processing, picking, packing, and shipping functions
- Training, coaching, and developing fulfillment associates by leading by example
- Providing in-depth product and process knowledge to ensure associates can fulfill orders accurately and on time
- Accurately and efficiently completing all transactions, documentation, and paperwork while adhering to company policies and procedures
- Maintaining awareness of inventory levels and coordinating with department managers to ensure product availability for online orders
- Monitoring fulfillment metrics and productivity to identify opportunities for continuous improvement
Job Requirements
Successful candidates for the Internet Fulfillment Department Manager role should have the ability to lead a fulfillment team to process internet orders efficiently while maintaining excellent service standards.
Additional requirements of the Internet Fulfillment Department Manager include:
- High school diploma or equivalent; bachelor's degree, preferred
- Prior retail management or fulfillment operations management experience
- Strong customer service and/or retail sales experience, preferred
- Excellent written, verbal, and interpersonal communication skills
- Computer literate; ability to learn computer systems and interpret reports
- Ability to work in a fast-paced environment and manage multiple priorities
- Ability to perform physical tasks including operating a freight elevator, lifting (up to 75 lbs.), and frequent walking/standing
- Available to work varied days and hours as work schedule requires, including evenings and weekends
Benefits
At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a Full-Time member of our team, you will be eligible to receive:
- Comprehensive benefits package, including medical/dental/vision
- Short term disability/ Long term disability- voluntary
- Life Insurance (company paid)
- 401(k) w/ company match
- Weekly Pay
- Paid vacation
- Liberal employee discount
Work where people love to shop!
Equal Opportunity Employer