Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
06/11/2026
Full time
Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager: Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES: Retail Associates Stockroom Leads (where applicable) DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status . click apply for full job details
FCN Bank Assistant Branch Manager FCN Bank Assistant Branch Manager (Connersville) Department: Retail Branch Job Status: Full-time FLSA Status: Non-Exempt Reports to Branch Manager Amount of Travel Required: Local Positions Supervised: Yes Work Schedule: Monday - Saturday Position Summary Join our team at FCN Bank and become an integral part of our success story as an Assistant Branch Manager in our Retail Branch Department. We're seeking a dynamic individual who's ready to take on leadership responsibilities in the fast-paced banking industry. This full-time role offers an exciting opportunity to collaborate with our Branch Manager and drive efficient daily operations across all banking services. Essential Functions Lead and supervise a dedicated team of customer service representatives, head tellers, and tellers, ensuring seamless daily operations. Foster strong customer relationships by opening new deposit accounts and providing continuous support. Assist customers with a range of services including debit cards, online banking, and bill pay, ensuring their banking needs are met with excellence. Provide expert guidance to business customers on cash management services. Conduct audits of teller windows & cash drawers to maintain operational integrity. Step in to support the teller line when necessary, demonstrating flexibility and a hands-on approach. Collaborate with the Branch Manager on performance evaluations, recognitions, and corrective actions as needed. Contribute to achieving profit, performance, and customer service goals through proactive management and oversight. Address customer and employee concerns promptly, including issues related to fraud, ensuring timely resolution and communication with the Branch Manager. Skills & Abilities Experience and/or Education: Bachelor's Degree in a related field or equivalent experience in the banking industry. Proficiency in Microsoft Office, Excel, and Outlook. Skills: Strong communication skills, both verbal and written, with a focus on professionalism and clarity. Solid understanding of banking regulatory matters and operational procedures. Ability to handle various banking operations efficiently while maintaining accuracy and attention to detail. Proven leadership skills with the ability to motivate and inspire teams to achieve excellence. Adaptability to thrive in a dynamic work environment and remain composed under pressure. Ethical conduct aligned with industry standards and organizational values. Exceptional organizational and multitasking abilities, with a keen eye for prioritization. Analytical mindset with problem-solving skills to address challenges effectively. Customer-oriented approach, dedicated to delivering exceptional service while adhering to company policies. At FCN Bank, we're committed to fostering a collaborative and supportive work environment where every team member can thrive. Join us in shaping the future of banking and make a difference in the lives of our customers. Apply now to be part of our team! FCN Bank N.A. is an equal-opportunity employer. Compensation details: 18-23 Hourly Wage PI43781d5e6c47-9935
06/11/2026
Full time
FCN Bank Assistant Branch Manager FCN Bank Assistant Branch Manager (Connersville) Department: Retail Branch Job Status: Full-time FLSA Status: Non-Exempt Reports to Branch Manager Amount of Travel Required: Local Positions Supervised: Yes Work Schedule: Monday - Saturday Position Summary Join our team at FCN Bank and become an integral part of our success story as an Assistant Branch Manager in our Retail Branch Department. We're seeking a dynamic individual who's ready to take on leadership responsibilities in the fast-paced banking industry. This full-time role offers an exciting opportunity to collaborate with our Branch Manager and drive efficient daily operations across all banking services. Essential Functions Lead and supervise a dedicated team of customer service representatives, head tellers, and tellers, ensuring seamless daily operations. Foster strong customer relationships by opening new deposit accounts and providing continuous support. Assist customers with a range of services including debit cards, online banking, and bill pay, ensuring their banking needs are met with excellence. Provide expert guidance to business customers on cash management services. Conduct audits of teller windows & cash drawers to maintain operational integrity. Step in to support the teller line when necessary, demonstrating flexibility and a hands-on approach. Collaborate with the Branch Manager on performance evaluations, recognitions, and corrective actions as needed. Contribute to achieving profit, performance, and customer service goals through proactive management and oversight. Address customer and employee concerns promptly, including issues related to fraud, ensuring timely resolution and communication with the Branch Manager. Skills & Abilities Experience and/or Education: Bachelor's Degree in a related field or equivalent experience in the banking industry. Proficiency in Microsoft Office, Excel, and Outlook. Skills: Strong communication skills, both verbal and written, with a focus on professionalism and clarity. Solid understanding of banking regulatory matters and operational procedures. Ability to handle various banking operations efficiently while maintaining accuracy and attention to detail. Proven leadership skills with the ability to motivate and inspire teams to achieve excellence. Adaptability to thrive in a dynamic work environment and remain composed under pressure. Ethical conduct aligned with industry standards and organizational values. Exceptional organizational and multitasking abilities, with a keen eye for prioritization. Analytical mindset with problem-solving skills to address challenges effectively. Customer-oriented approach, dedicated to delivering exceptional service while adhering to company policies. At FCN Bank, we're committed to fostering a collaborative and supportive work environment where every team member can thrive. Join us in shaping the future of banking and make a difference in the lives of our customers. Apply now to be part of our team! FCN Bank N.A. is an equal-opportunity employer. Compensation details: 18-23 Hourly Wage PI43781d5e6c47-9935
GreenState Credit Union Bilingual Member Service Representative US-IL-Addison Job ID: # of Openings: 1 Category: Retail GreenState Credit Union Overview The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Hours: Monday - Friday 8:00am-5:15pm Saturdays 8:30am-12:15pm GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Spanish speaking preferred. Pay range for this hourly position is $19.47 - $22.76/hr with a monthly incentive opportunity and a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Makes weekly outbound service calls to members. Answers member questions or refer members to appropriate departments or supervisors. Assists with member account discrepancies, statement problems, complaints and escalates as necessary. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Maintains a satisfactory balancing record. Educates members and staff of the features and benefits of all our products and services. Refers products and services that benefit members to achieve team goals. Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation. Processes mail and night deposit transactions. Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders. Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day. Complete daily work including balancing and reconciliation of drawer offages. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand . Assists in security procedures. Has access to and is accountable for office keys and combinations. Balances, maintains, and corrects the coin machine and cash recyclers. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. Qualifications Interpersonal skills to represent the Credit Union in a positive way. High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty. Thorough knowledge of deposit products and regulations. Accuracy in the handling of cash, recording daily transactions, and attention to detail. Good telephone manners and techniques. Ability to work with minimal direction and exercise sound judgment. Member account problem-solving skills. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Ability to develop and maintain effective working relationships as a cohesive team. High school diploma or the equivalent (i.e. GED). Cash handling, sales, and customer service experience desired. Must be bondable. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Reporting Relationship Reports to the Manager Retail Branch as assigned. Supervisory Responsibilities This position is not responsible for supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. PIc76debf6329e-8768
06/11/2026
Full time
GreenState Credit Union Bilingual Member Service Representative US-IL-Addison Job ID: # of Openings: 1 Category: Retail GreenState Credit Union Overview The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Hours: Monday - Friday 8:00am-5:15pm Saturdays 8:30am-12:15pm GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Spanish speaking preferred. Pay range for this hourly position is $19.47 - $22.76/hr with a monthly incentive opportunity and a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Makes weekly outbound service calls to members. Answers member questions or refer members to appropriate departments or supervisors. Assists with member account discrepancies, statement problems, complaints and escalates as necessary. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Maintains a satisfactory balancing record. Educates members and staff of the features and benefits of all our products and services. Refers products and services that benefit members to achieve team goals. Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation. Processes mail and night deposit transactions. Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders. Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day. Complete daily work including balancing and reconciliation of drawer offages. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand . Assists in security procedures. Has access to and is accountable for office keys and combinations. Balances, maintains, and corrects the coin machine and cash recyclers. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. Qualifications Interpersonal skills to represent the Credit Union in a positive way. High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty. Thorough knowledge of deposit products and regulations. Accuracy in the handling of cash, recording daily transactions, and attention to detail. Good telephone manners and techniques. Ability to work with minimal direction and exercise sound judgment. Member account problem-solving skills. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Ability to develop and maintain effective working relationships as a cohesive team. High school diploma or the equivalent (i.e. GED). Cash handling, sales, and customer service experience desired. Must be bondable. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Reporting Relationship Reports to the Manager Retail Branch as assigned. Supervisory Responsibilities This position is not responsible for supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. PIc76debf6329e-8768
GreenState Credit Union Member Service Representative US-IA-Coralville Job ID: # of Openings: 1 Category: Retail GreenState Credit Union Overview The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Hours: M-F: Mon-Fri 8:30am-5:15pm Rotating Saturdays 8:45am-12:15pm Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Makes weekly outbound service calls to members. Answers member questions or refer members to appropriate departments or supervisors. Assists with member account discrepancies, statement problems, complaints and escalates as necessary. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Maintains a satisfactory balancing record. Educates members and staff of the features and benefits of all our products and services. Refers products and services that benefit members to achieve team goals. Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation. Processes mail and night deposit transactions. Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders. Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day. Complete daily work including balancing and reconciliation of drawer offages. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand . Assists in security procedures. Has access to and is accountable for office keys and combinations. Balances, maintains, and corrects the coin machine and cash recyclers. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. Qualifications Interpersonal skills to represent the Credit Union in a positive way. High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty. Thorough knowledge of deposit products and regulations. Accuracy in the handling of cash, recording daily transactions, and attention to detail. Good telephone manners and techniques. Ability to work with minimal direction and exercise sound judgment. Member account problem-solving skills. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Ability to develop and maintain effective working relationships as a cohesive team. High school diploma or the equivalent (i.e. GED). Cash handling, sales, and customer service experience desired. Must be bondable. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Reporting Relationship Reports to the Manager Retail Branch as assigned. Supervisory Responsibilities This position is not responsible for supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. PIf919c75c96e6-0673
06/04/2026
Full time
GreenState Credit Union Member Service Representative US-IA-Coralville Job ID: # of Openings: 1 Category: Retail GreenState Credit Union Overview The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Hours: M-F: Mon-Fri 8:30am-5:15pm Rotating Saturdays 8:45am-12:15pm Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Makes weekly outbound service calls to members. Answers member questions or refer members to appropriate departments or supervisors. Assists with member account discrepancies, statement problems, complaints and escalates as necessary. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Maintains a satisfactory balancing record. Educates members and staff of the features and benefits of all our products and services. Refers products and services that benefit members to achieve team goals. Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation. Processes mail and night deposit transactions. Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders. Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day. Complete daily work including balancing and reconciliation of drawer offages. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand . Assists in security procedures. Has access to and is accountable for office keys and combinations. Balances, maintains, and corrects the coin machine and cash recyclers. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. Qualifications Interpersonal skills to represent the Credit Union in a positive way. High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty. Thorough knowledge of deposit products and regulations. Accuracy in the handling of cash, recording daily transactions, and attention to detail. Good telephone manners and techniques. Ability to work with minimal direction and exercise sound judgment. Member account problem-solving skills. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Ability to develop and maintain effective working relationships as a cohesive team. High school diploma or the equivalent (i.e. GED). Cash handling, sales, and customer service experience desired. Must be bondable. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Reporting Relationship Reports to the Manager Retail Branch as assigned. Supervisory Responsibilities This position is not responsible for supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. PIf919c75c96e6-0673
About This Role The primary purpose of the Internal Auditor role is to assist Ace management to evaluate and improve the effectiveness of our organization's risk management, control, and governance processes. The primary focus of this role will be to perform timely, quality financial and operational audits for all corporate (domestic and international) departments, manufacturing facilities, distribution centers, subsidiaries, and service lines of business. What You'll Do Assist with completion of assigned audit engagements following a standard audit methodology under minimal supervision from Audit Management. Demonstrate the ability to compose and confidently deliver effective oral and written communications (e.g., audit reports) aimed at all levels within the Ace organization. Utilize various in-house computer applications (e.g., Microsoft Office, SAP, etc.) to successfully complete assigned audit engagements. Demonstrate the ability to work independently in a deadline-focused, fast-paced environment, while providing timely project status updates to Manager. Demonstrate the ability to develop and enhance positive relationships with our audit clients by gaining a better understanding of overall business risks, issues, and concerns (both across the company and within their particular line of business). Who You Are As Ace Hardware Audit Services' Internal Auditor, you are a people-person who continually demonstrates the ability to evaluate, identify, and suggest ways to minimize potential risk across the Company. You love to verify the existence, reliability, integrity, and sustainability of existing controls, analyze related data to ensure our assets are secure, and identify control gaps. In addition, you love to collaborate effectively with peers, business partners, and Audit Management by sharing valuable knowledge and continually building positive relationships. Required Skills Bachelor's Degree with focus in Accounting, Finance, or Business. 1-3 years' experience in Internal Audit, Accounting, Finance, or Business. Excellent written and oral communication and presentation skills. Experience with basic technological applications (i.e., Microsoft Office). Ability to establish effective internal & external working relationships. Ability to work independently in a deadline-focused, fast-paced environment, while providing timely project status updates to Manager. Preferred Skills Previous experience in documenting and evaluating operational and financial controls with industry knowledge (e.g., distribution or manufacturing). Proven experience developing full, risk-based Audit Reports (encompassing root cause analysis related to issue development). Excellent project management skills. Previous experience developing, documenting, and identifying controls within an ERP system (e.g., SAP). Experience effectively utilizing data analytics. Additional certification (e.g., CPA, CIA, CFE, CISA, etc.) and/or advanced degree (e.g., MBA). Compensation Details: $66000 - $82600 per year Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand. In addition to providing our employees a great culture, Ace also offers competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including: Incentive opportunities, based on role/grade level (company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!) Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation Comprehensive health coverage (medical, dental, vision and disability - up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire Company Car, phone and fuel card are provided for field-based positions Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities - and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children's Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review We know the work environment matters. That's why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more! Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more Birth/Adoption bonding paid time off Adoption cost reimbursement Employee Assistance Program (EAP) - access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events Identity theft protection Benefits are provided in compliance with applicable policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert We want to hear from you! When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets. Equal Opportunity Employer Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
06/01/2026
Full time
About This Role The primary purpose of the Internal Auditor role is to assist Ace management to evaluate and improve the effectiveness of our organization's risk management, control, and governance processes. The primary focus of this role will be to perform timely, quality financial and operational audits for all corporate (domestic and international) departments, manufacturing facilities, distribution centers, subsidiaries, and service lines of business. What You'll Do Assist with completion of assigned audit engagements following a standard audit methodology under minimal supervision from Audit Management. Demonstrate the ability to compose and confidently deliver effective oral and written communications (e.g., audit reports) aimed at all levels within the Ace organization. Utilize various in-house computer applications (e.g., Microsoft Office, SAP, etc.) to successfully complete assigned audit engagements. Demonstrate the ability to work independently in a deadline-focused, fast-paced environment, while providing timely project status updates to Manager. Demonstrate the ability to develop and enhance positive relationships with our audit clients by gaining a better understanding of overall business risks, issues, and concerns (both across the company and within their particular line of business). Who You Are As Ace Hardware Audit Services' Internal Auditor, you are a people-person who continually demonstrates the ability to evaluate, identify, and suggest ways to minimize potential risk across the Company. You love to verify the existence, reliability, integrity, and sustainability of existing controls, analyze related data to ensure our assets are secure, and identify control gaps. In addition, you love to collaborate effectively with peers, business partners, and Audit Management by sharing valuable knowledge and continually building positive relationships. Required Skills Bachelor's Degree with focus in Accounting, Finance, or Business. 1-3 years' experience in Internal Audit, Accounting, Finance, or Business. Excellent written and oral communication and presentation skills. Experience with basic technological applications (i.e., Microsoft Office). Ability to establish effective internal & external working relationships. Ability to work independently in a deadline-focused, fast-paced environment, while providing timely project status updates to Manager. Preferred Skills Previous experience in documenting and evaluating operational and financial controls with industry knowledge (e.g., distribution or manufacturing). Proven experience developing full, risk-based Audit Reports (encompassing root cause analysis related to issue development). Excellent project management skills. Previous experience developing, documenting, and identifying controls within an ERP system (e.g., SAP). Experience effectively utilizing data analytics. Additional certification (e.g., CPA, CIA, CFE, CISA, etc.) and/or advanced degree (e.g., MBA). Compensation Details: $66000 - $82600 per year Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand. In addition to providing our employees a great culture, Ace also offers competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including: Incentive opportunities, based on role/grade level (company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!) Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation Comprehensive health coverage (medical, dental, vision and disability - up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire Company Car, phone and fuel card are provided for field-based positions Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities - and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children's Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review We know the work environment matters. That's why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more! Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more Birth/Adoption bonding paid time off Adoption cost reimbursement Employee Assistance Program (EAP) - access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events Identity theft protection Benefits are provided in compliance with applicable policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert We want to hear from you! When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets. Equal Opportunity Employer Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
1. Working title of this position: Retail Assistant Manager 2. This position reports directly to: Retail Manager/GM 3. Position is full time: Yes 4. Eligible for overtime: Yes 5. Exempt or Non-Exempt: Non-Exempt 6. Wage range: Compensation Committee determination 7. Mission Statement: To be a sustainable company that provides a diverse selection of quality products that enriches people's lives. 8. Vision Statement: Achieve maximum profitability and sustainable growth through building leadership in an environment of integrity and respect. 9. Purpose of this position: Assist Retail Manager/GM in motivating and inspiring sales team to achieve store productivity goals. 10. Essential Job Functions : Assist Retail Manager/GM in the daily operations and responsibilities of managing the Retail Team. a) Daily Operations Assist in morning meeting communications Teach or coordinate weekly product trainings to facilitate sales on the sales floor Work with the Retail Manager/GM and the Retail management team to streamline daily, monthly and annual processes, as well as to implement agreed upon changes Evaluate processes and make recommendations for increased savings and cost reductions Write procedure and training documents for all necessary department functions Ensure that individual and collective skills are utilized effectively and that both staff and customer experiences are positive Regularly communicate with Retail Manager/GM to discuss strengths, opportunities and trends b) Management Work with HR and Retail Manager/GM to ensure open positions are appropriately filled in a timely fashion Participate in the on-boarding of all new Retail employees Work with HR to identify training needs, as well as provide ongoing training-on-the-job opportunities to the team as needed and where possible Utilize individual staff strengths and develop plans to prepare all level positions for future growth within the company Responsible for Retail employee schedules and attendance policy adherence. Responsible for Retail payroll administration in coordination with HR and Finance Work with HR to ensure annual year-end performance reviews are carried out and completed in a timely manner Coach and mentor supervisors and employees in all aspects of successful business practices including but not limited to company culture awareness, successful management, successful sales and effective communication techniques Assists in delivering consistent, in the moment feedback and coaching Demonstrates desired behaviors for staff, including driving sales and personal accountability Meet weekly and communicate regularly with retail departmental supervisors c) Customer Service and Sales Implement and monitor customer service goals and objectives for all Retail colleagues Implement and oversee a sales training program for all Retail colleagues Perform sales training with sales staff to keep them informed of Down To Earth products and how to sell them Participate in the training of new employees to ensure that new staff is educated in product knowledge Utilize company tools to diagnose opportunities and develop action plans to improve service Assist Retail Manager/GM in working with Wholesale Team to increase sales, promote merchandise categories and expand markets Provide customer service and sales on the sales floor whenever necessary d) Budget Planning Assists with budget for monitoring labor costs and headcount tracking e) Safety and Loss Control Assist with effective strategies for loss prevention; both internal and external Enforce all company policies and procedures, including health, safety and security Train colleagues on OSHA regulations Train colleagues on shoplifting prevention procedures f) Additional Duties Maintenance and oversight of cash receipts, cash reconciliation and daily deposits Ensure all personnel and HR documents are sent to Human Resources in a timely manner All other duties as assigned 11. Required Skills, Qualifications and Experience: a. Requires 3 years of personnel and business operational management experience b. Requires strong communication and organizational skills c. Requires the ability to work on multiple projects and prioritize importance d. Expected to learn and have an excellent knowledge of product line, benefits and usage e. Must be able to handle retail mathematics with a high degree of accuracy 12. Equipment, tools and/or machinery that are commonly used: a. Retail Pro inventory and point of sale software, payroll software, multi-line phone, fax machine, Mas200 computer program b. Technical understanding of Mac and Windows based computers, networks, file transfers, file management, file extensions and organization c. Software programs include MAS 200 data base, Microsoft Outlook and Microsoft Office Suite d. Experience in Excel workbook and database formulation and maintenance e. Maintain archive and backups of all relevant Down To Earth files 13. Other duties the employee must perform: a. Follows all company policies and sees that all Retail colleagues do the same b. Report safety issues and concerns to Safety Committee and report employee accidents and customer incidents on proper forms before sharing copies with Human Resources c. See to the general cleanliness and appearance of Retail location d. Monitor the outside appearance of the Retail location, window signage and displays e. Work with the Retail management team in determining and implementing marketing concepts that will better attract people to stop at the store f. Maintain adequate clearance in isles for wheelchair access g. Observe for shoplifting h. Follow DTE dress code. This policy requires that employees be easily identified as DTE staff with name tags and proper DTE attire. 14. Environmental Conditions of the position: The position is based at a retail store that has both indoor and outdoor (Nursery) sales areas. A high degree of personal cleanliness and appropriate dress is required. This position requires that the individual be easily identified as a store employee. PI
05/29/2026
Full time
1. Working title of this position: Retail Assistant Manager 2. This position reports directly to: Retail Manager/GM 3. Position is full time: Yes 4. Eligible for overtime: Yes 5. Exempt or Non-Exempt: Non-Exempt 6. Wage range: Compensation Committee determination 7. Mission Statement: To be a sustainable company that provides a diverse selection of quality products that enriches people's lives. 8. Vision Statement: Achieve maximum profitability and sustainable growth through building leadership in an environment of integrity and respect. 9. Purpose of this position: Assist Retail Manager/GM in motivating and inspiring sales team to achieve store productivity goals. 10. Essential Job Functions : Assist Retail Manager/GM in the daily operations and responsibilities of managing the Retail Team. a) Daily Operations Assist in morning meeting communications Teach or coordinate weekly product trainings to facilitate sales on the sales floor Work with the Retail Manager/GM and the Retail management team to streamline daily, monthly and annual processes, as well as to implement agreed upon changes Evaluate processes and make recommendations for increased savings and cost reductions Write procedure and training documents for all necessary department functions Ensure that individual and collective skills are utilized effectively and that both staff and customer experiences are positive Regularly communicate with Retail Manager/GM to discuss strengths, opportunities and trends b) Management Work with HR and Retail Manager/GM to ensure open positions are appropriately filled in a timely fashion Participate in the on-boarding of all new Retail employees Work with HR to identify training needs, as well as provide ongoing training-on-the-job opportunities to the team as needed and where possible Utilize individual staff strengths and develop plans to prepare all level positions for future growth within the company Responsible for Retail employee schedules and attendance policy adherence. Responsible for Retail payroll administration in coordination with HR and Finance Work with HR to ensure annual year-end performance reviews are carried out and completed in a timely manner Coach and mentor supervisors and employees in all aspects of successful business practices including but not limited to company culture awareness, successful management, successful sales and effective communication techniques Assists in delivering consistent, in the moment feedback and coaching Demonstrates desired behaviors for staff, including driving sales and personal accountability Meet weekly and communicate regularly with retail departmental supervisors c) Customer Service and Sales Implement and monitor customer service goals and objectives for all Retail colleagues Implement and oversee a sales training program for all Retail colleagues Perform sales training with sales staff to keep them informed of Down To Earth products and how to sell them Participate in the training of new employees to ensure that new staff is educated in product knowledge Utilize company tools to diagnose opportunities and develop action plans to improve service Assist Retail Manager/GM in working with Wholesale Team to increase sales, promote merchandise categories and expand markets Provide customer service and sales on the sales floor whenever necessary d) Budget Planning Assists with budget for monitoring labor costs and headcount tracking e) Safety and Loss Control Assist with effective strategies for loss prevention; both internal and external Enforce all company policies and procedures, including health, safety and security Train colleagues on OSHA regulations Train colleagues on shoplifting prevention procedures f) Additional Duties Maintenance and oversight of cash receipts, cash reconciliation and daily deposits Ensure all personnel and HR documents are sent to Human Resources in a timely manner All other duties as assigned 11. Required Skills, Qualifications and Experience: a. Requires 3 years of personnel and business operational management experience b. Requires strong communication and organizational skills c. Requires the ability to work on multiple projects and prioritize importance d. Expected to learn and have an excellent knowledge of product line, benefits and usage e. Must be able to handle retail mathematics with a high degree of accuracy 12. Equipment, tools and/or machinery that are commonly used: a. Retail Pro inventory and point of sale software, payroll software, multi-line phone, fax machine, Mas200 computer program b. Technical understanding of Mac and Windows based computers, networks, file transfers, file management, file extensions and organization c. Software programs include MAS 200 data base, Microsoft Outlook and Microsoft Office Suite d. Experience in Excel workbook and database formulation and maintenance e. Maintain archive and backups of all relevant Down To Earth files 13. Other duties the employee must perform: a. Follows all company policies and sees that all Retail colleagues do the same b. Report safety issues and concerns to Safety Committee and report employee accidents and customer incidents on proper forms before sharing copies with Human Resources c. See to the general cleanliness and appearance of Retail location d. Monitor the outside appearance of the Retail location, window signage and displays e. Work with the Retail management team in determining and implementing marketing concepts that will better attract people to stop at the store f. Maintain adequate clearance in isles for wheelchair access g. Observe for shoplifting h. Follow DTE dress code. This policy requires that employees be easily identified as DTE staff with name tags and proper DTE attire. 14. Environmental Conditions of the position: The position is based at a retail store that has both indoor and outdoor (Nursery) sales areas. A high degree of personal cleanliness and appropriate dress is required. This position requires that the individual be easily identified as a store employee. PI
