Summary:
Responsible for the logistics , sales support, project coordination and all responsibilities needed to support our multi-unit customers.
KNOWLEDGE, SKILLS, AND ABILITIES
Required :
Bachelor's degree in Supply Chain , Operations, and Business with at least 2 years of prior supply chain or quality control experience OR High School Diploma/equivalent with at least 5 years of prior supply chain or quality control experience
Working knowledge of Info Builders, SAP System reports, Don Quotes, and Auto Quote .
Effective time management, prioritization, and communication skills .
E xceptional organizational and administrative skills; high attention to detail; and the ability to handle multiple tasks, prioritize and carry them out independently.
Strong working knowledge of MS Office (Word and Excel) .
Preferred :
Bachelor's degree in Sales, Communications, Operations, Busi ness, or related.
Experience with Microsoft Illustrator , i ntermediate to advanced proficiency working with SAP and e xperience in sales support within a distribution environment .
ESSENTIAL DUTIES
Coordinate logistics in regard to new customer roll-outs , openings, and product roll-outs with both internal and external customers .
Attend all business review meetings with multi unit customers (on/off premise ) .
Ensure that databases are maintained , utilized and updated to provide essential data to all Don Users .
Communicate directly with Multi-Unit customers to address questions, issues, quotes and contracts .
Communicate specific multi-unit program details to internal departments as needed .
Make occasional sales calls and researches / resolves customer issues and inquiries .
Prepare quotes, NMR's, cost-plus forms, contracts, customer Order Guides (in conjunction with Marketing Services), C/SC, price list maintenance and ot her forms or reports.
Request literature, samples, proofs of delivery from manufacturer .
Generate quotes on stock and non-stock items .
Assi st in pre-pack check-ins, on-site at customer openings .
Resolve credit issues with customers .
Use sales rep inventory/price list to match Don items, acquires vendor contract pricing and sets in-house contract price levels .
Prepare Sales Presentation book including quote with pricing and photos, Ed Don info, etc. for presentation to customer .
Work with Sales Rep and DSM to set Cost-Plus pricing levels, process through the Finance and New Accounts Departments to tie all units to the new class/subclass and price list .
Set-up new accounts and vendors as needed .
Enter contracts, prepare NMR's and follow through with vendors to expedite new product shipment .
Prepare Order Guides .
Work with Customer Service to set up for all units .
Coordinate customer logistics for opening pre-packs and deliveries .
Review and renew monthly vendor contract and in-house contract expirations .
Initiate negotiation process with vendors regarding price increases / issues . Notify customers of price increases .
Research new vendor sources and s et and maintain in-house contracts on 8P items .
Create and maintain a customer Stock Level Report using all 8P items and weekly usage items .
Review reports weekly to avoid outages .
Work with Buyers to alert them to low stock and confirms expected arrival dates to increase stock levels where needed .
Use data tracker to track various sales patterns.
Serve as liaison to answer questions from Customer Service and customers .
Resolve special issues regarding customer satisfaction (stock, pricing, transportation etc.) .
Perform other duties as assigned.