Director, Bank Claims Operation - Claims Reconciliations

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Director of Bank Claims Operation for Claims Reconciliations, you will provide leadership and oversight of the General Ledger (GL) Reconciliation of function within Bank Claims. This critical function is required to reconcile multiple financial accounts within their assigned SLOs. They will be required to effectively partner across the Bank and the CAO Teams.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

What you'll do:

• Provides oversight for the end-to-end process of bank disputes and resolutions.
• Ensures bank dispute operations is efficiently utilizing allocated resources and effective in terms of meeting member, organizational and regulatory requirements.
• Maintains knowledge of relevant regulatory environment to ensure compliance across areas of responsibility, and identifies, develops, and recommends improvements to Disputes Fraud and Non-Fraud processes and service delivery across all channels.
• Leads functional projects, programs, and initiatives through successful execution and implementation.
• Responsible for oversight of budgets and forecasts based upon the approved operational plan and vision.
• Directs department resources across all units to achieve service and relationship goals, to include internal employees, contractors and offshore third-party vendors.
• Ensures controls are completed in adherence to guidelines and timelines; may own or assist with the mitigation and closure of internal Issues.
• Interacts with and responds on a regular basis to both internal and external audit and regulatory examination teams.
• Builds and manages a high performing team through hiring activities, mentoring, training, coaching, and development of direct reports.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of related experience in bank operations to include program/project management, process improvement, or business analysis.
• 4 years of operational risk experience in a highly regulatory environment.
• 3 years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment.
• 3 years of experience working with Federal Regulations as it relates to Fraud and Disputes, specifically knowledge of Regulation E, Regulation Z and/or UDAAP.
• Strong leadership, motivational, and interpersonal skills.
• Advanced experience handling customer complaints and disputes related to Deposit or Credit Card accounts.
• Comprehensive understanding of end-to-end process for Fraud and Non-Fraud Credit Card, Debit Card and Deposit transactional disputes.

What sets you apart:

• Experience with general ledger accounting, financial reporting, and account reconciliations.
• Experience in a Bank Claims environment supporting GL reconciliation for multiple accounts.
• Strong understanding of loss and recovery financials within a Bank Claims environment.
• Strong ability to analyze data, identify discrepancies, and develop effective solutions.
• Blackline system experience or other large financial reconciliation systems a plus.
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $103,450 - $186,210

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.