USAA

Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Business Advisor I, you will advise stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. Develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Assists with the development of best in practice solutions to complex business challenges. Identifies opportunities to change, improve, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Seeks opportunities and provides guidance on procedure and process improvements to influence business optimization. Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects, processes, and initiatives. Defines acceptance criteria, requirements, provides artifacts and acquires approvals for business processes/initiatives and responsible for required documentation of business decisions. Coordinates with appropriate stakeholders and program/project sponsors to help ensure successful product and initiative implementation. Coordinates training, communications such as job aids and related activities for new processes, procedures and/or product changes. Conducts periodic testing against key controls and take necessary actions to address issues Assists with the development and execution of operational reporting. Assists in the collection and documentation of business decisions in accordance with enterprise record retention standards. Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of project management, process consulting, or business optimization planning experience. Proficient knowledge of industry technology applications such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserv, KDIM, Fidelity, Metric Stream, or other industry related applications. Proven experience in developing communications and delivering key information effectively to partners and all levels of management to influence decisions centered around business optimization. Knowledge of risk management frameworks and regulatory requirements for applicable LOB. Proficient knowledge of Microsoft Office tools. What sets you apart: US military experience through military service or a military spouse/domestic partner 2+ years of experience designing process enhancements regarding risk and optimal flows inclusive of short and long term planning 2+ years of experience in Fraud Operations (excluding fraud call center) Professional experience with procedure writing and/or white papers for presenting to leadership Proven ability to quickly understand complex topics and speak to newly obtained information succinctly. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $67,220 - $121,000. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Manager of Bank Business Operations, you will directly manage a group of non-member contact employees and/or resources that provide support for Bank Business Operations (Deposit Operations, Card Services, Cash Management, Loan Servicing, and other Bank Products) through fulfillment of a variety of Banking functions that help the business meet set goals and objectives. Proactively identifies, develops, recommends, and implements improvements to products, processes, and delivery of service. Organizes and leads the execution of operational and strategic business plans. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Leads team responsible for applying business operations knowledge to understand and identify customer gaps in performance; improves the information to develop, modify, and re-engineer customer specific process program plans in alignment with business results and enterprise strategy to achieve the level of desired performance. Identifies, influences and/or drives opportunities for process improvements and serves as a subject matter expert in providing guidance in the development, evaluation, and implementation of system enhancements or process improvements. Responsible for ensuring operational changes/process improvements stay in sync with all federal, state, local laws, and internal Bank policies. Interacts with cross-functional product stakeholders to deliver and increase efficiency and effectiveness to meet the production unit's key performance and risk indicators. Ensures team is using reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders of the results. Fosters proactive communication between business/enterprise processes and support team to improve delivery, value, and integration of change management into business/enterprise processes. Performs people management functions including team building, project/workload assignment, training, monitoring of work activity, performance evaluation and systems data entry. Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in a retail bank environment accountable for non-member or non-customer contact operations, processes, vendor relationships, contracts, or initiatives 2 years of direct team lead, supervisory or management experience Demonstrated experience organizing and leading the execution of strategic business plans and/or and risk management initiatives. Advanced knowledge of current standard methodologies in banking operational functions Experience in program/project or supplier management, process improvement, or business analysis What sets you apart: US military experience through military service or a military spouse/domestic partner Professional experience within Fraud Operations, understanding of regulatory impacts on Fraud Experience within Agile Methodologies and Program/Project Management requirements Extensive understand of process and procedure management, project management, and/or project work Proven ability to quickly understand complex topics and speak to newly acquired information succinctly. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $147,190. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Manager of Reporting and Analytics, you will be responsible for leading a team of business analysts to provide business related consultation and/or the design, implementation, administration, monitoring, integration, and analysis of the department. Serves as the data and technology focal point for Workforce Planning to consult, assess, recommend, and acquire efficient technology solutions to identified complex business problems that are aligned with business strategy and coordinated with the Data Warehouse. The leader supports Workforce Planning leadership with critical initiatives and fulfills business plans to ensure department success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Partners with the business and Information Technology to meet the data needs for data reporting, analytics, and complex projects. Manages the control, protection, extraction, compilation, analysis and reporting of data. Leads team by participating in projects involving integration across CoSA and non-CoSA owned systems. Ensures that requirements are accurately represented and prioritized, coaching users through the requirement definition process as required. Interacts across key enterprise partners to deliver and improve efficiency and effectiveness of the reporting needs. Responsible for setting BI development strategy to ensure that BI solutions are aligned with business requirements and support fact-based decision making. Responsible for the data integrity of complex data models, data marts, and integration of all data into the Data Warehouse. Establishes quality assurance and audit processes that ensure data integrity, accuracy, and protection as vital. Maintains adequate controls and conducts periodic reviews to ensure compliance with Federal laws, statutes for state/locality, and company policies. Engages with senior management and/or general counsel to obtain approvals to release sensitive data. Performs people management functions including employee selection, team building, project/workload assignment, employee training, monitoring of work activity, performance evaluation and pay management decisions. Coordinates inputs from multiple sources, synthesizes data/information and creates qualitative commentary capturing key messages. Provides professional/technical coaching and guidance to team. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in an analytical or technical support function or general data analysis/extraction experience, and statistics. 2 years of direct team lead, supervisory or management experience. Advanced knowledge of data reporting/analysis tools and techniques; requirements gathering. Experience in creating automated reports and interactive visualizations using tools such as Python and Tableau. Expert knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience retrieving and manipulating data within SAS and SQL within a cloud based environment Understanding of Python and actimize products Up to 4 years of fraud data and analytics experience The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $196,430. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Program/Project Management Lead, you will facilitate and leads the execution and delivery of moderately to highly complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets. Demonstrates an expert understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Collaborates with key stakeholders, vendors, and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Drives implementation of moderately to highly complex work typically requiring confidentiality and enterprise-level insight to achieve strategic business goals and operational objectives. Works closely with cross-functional teams and resources to achieve program and achievements within established timeframes. Manages risk by using established risk management practices to address execution challenges associated with quality, schedule, and costs, in adherence with risk management framework. Accountable for planning, advising, and coordinating activities for moderately sophisticated and work efforts to accomplish goals and objectives within a specified timeframe, scope and budget. Ensures consistent visibility for teams by supervising and reporting business objectives, work efforts achievements, and key indicators. Communicates with work efforts partners and executive/senior management and provides insight on issues through root cause analyses. Facilitates collaboration on creative alternatives to project challenges with subject matter experts. Removes obstacles and impediments to ensure business and operational objectives are met. Develops, tracks, and leads all aspects of project budgets that may include vital capital expenditures, operational expenses, and labor funding requirements. Manages ambiguity and consistently seeks to drive clarity amongst project partners. Ensures compliance with company and regulatory policies and procedures. Defines the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria. Establishes overall cadence for communication with impacted stakeholders and provides framework for underlying work efforts(s) communication plans. Identifies and determines interdependencies of work within a work effort. Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management. Proactively manages risk by using work efforts management practices to address execution challenges associated with quality, schedule and cost and supports critical issues to resolve. Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required). Drives adoption and challenges standards. Leads subject matter experts. Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology. Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of proven experience in project or program management, including planning, tracking and delivery. Expert knowledge of project management tools and methodologies. Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (i.e. Waterfall and Agile). Collaboration skills in a matrixed environment including providing consultative mentorship to help solve enterprise level issues. Extensive experience leading complex projects with significant number of results including information technology and dependencies across organization; working within defined scope and budgets with aggressive timelines. Extensive understanding of risk management policies and procedures. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience presenting high level information to stakeholders Professional experience in PI planning or coordinating large project workloads using PPT, JIRA, Rally, Clarity Understanding of SAFE Agile Methodologies Familiarity with issue management framework from end-to-end Proven track record to quickly understand complex topics and speak to newly acquired information succinctly. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $216,990. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. The Opportunity As a dedicated Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust non-attorney involved soft tissue bodily injury or auto PIP/MP medical claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion. What you'll do: Identifies and handles existing and emerging risks that stem from business activities and the job role. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies, standards, and procedures for business activities. Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims. Adjusts soft tissue, moderately complex and complex 1st party PIP/MP medical claims. Identifies, confirms, and makes coverage decisions on soft tissue claims. Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines. Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions. Provides advice and sets expectations into next steps to members. Collaborates and supports team members to resolve issues and identify appropriate matters for escalation. Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. Supports workload surges and/or Catastrophe Operations as needed. What you have: High School Diploma or General Equivalency Diploma. 1 year of auto liability adjusting experience. Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations. Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts. What sets you apart: 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability. 1yr Medical experience to include coding and billing or EMT. Ongoing Professional Development with a focus on Insurance. Bachelors' Degree or higher. US military experience through military service or a military spouse/domestic partner. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $ 54,940.00 - $ 98,440.00 . Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Fraud Member Resolution Analyst I, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to partners and recommends the best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team, Level I, you will apply multiple applications to conduct fraud reviews and mitigation activities, and will respond to consumer and regulatory complaints, media inquiries, and litigation requests while adhering to all applicable requirements and deadlines. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of hardworking member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and collaborators. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 or more years progressive operations or process experience in the financial services, insurance, or relevant industry Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable mentorship to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in fraud detection or investigations at a financial institution Proficient level knowledge of fraud threat vectors, technologies, and effective mitigation tactics Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $133,570. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity We are seeking dedicated Managers, Claims Operations to lead a team of Auto Subrogation specialists! In this role you will lead auto claims operations member service employees who are responsible for serving our members, and provide appropriate solutions as they investigate, evaluate and negotiate the claim. You will develop engaged employees through regular coaching and feedback to deliver business results. Implement process improvements, provide feedback on the process and lead organizational process changes. You will also drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Inspect and review quality of claim files and provide feedback to employees as appropriate. Coach and drive awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively find opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Create conditions for success removes obstacles, leads and champions change. Achieve optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Monitor work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handle escalations and make appropriate decisions based on the policy. Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert. Hire, develop, and coach claims employees for results delivery. Consistently coach employees on claims handling and finds opportunities to improve overall process and engagement What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager/Supervisor 1+ years experience with Auto Claims (Non-Injury, Injury or Auto Physical Damage) 2+ years of experience in Auto Claims subrogation/arbitration 1+ years claims leadership or team lead experience US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $189,530. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Fraud Member Resolution Analyst I, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to partners and recommends the best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity As a Fraud Member Resolution Escalation Team, Level I, you will apply multiple applications to conduct fraud reviews and mitigation activities, and will respond to consumer and regulatory complaints, media inquiries, and litigation requests while adhering to all applicable requirements and deadlines. You will be required to develop accurate, compliant, and consistent documentary evidence to support fraud review decisions provided to members, senior leaders, and regulatory agencies. Your detailed review and research will support fraud operations and alleviate negative impacts to members and USAA by demonstrating a data driven approach in decision making and managing fraud risk. You will champion a culture of hardworking member advocacy, process excellence, and risk management, while seeking opportunities to optimize fraud resolution processes and improve the member and employee experience. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and collaborators. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 or more years progressive operations or process experience in the financial services, insurance, or relevant industry Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a result and production-oriented attitude. Knowledge of federal laws, rules, regulations, and applicable mentorship to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience in fraud detection or investigations at a financial institution Proficient level knowledge of fraud threat vectors, technologies, and effective mitigation tactics Experience working with regulatory agencies and litigation requests. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $133,570. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work off-site 2 days a week. The actual onsite days are settled between each employee and their manager. The Opportunity We are currently seeking dedicated professionals to work in our Tampa office for future insurance sales and customer service opportunities in 2024. We have various schedules ranging from 9:30am CST to 7:00pm CST with two consecutive days off. These roles include a shift differential of 15% for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 8:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $45,010 - $47,010. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Business Advisor I, you will advise stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. Develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Assists with the development of best in practice solutions to complex business challenges. Identifies opportunities to change, improve, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Seeks opportunities and provides guidance on procedure and process improvements to influence business optimization. Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects, processes, and initiatives. Defines acceptance criteria, requirements, provides artifacts and acquires approvals for business processes/initiatives and responsible for required documentation of business decisions. Coordinates with appropriate stakeholders and program/project sponsors to help ensure successful product and initiative implementation. Coordinates training, communications such as job aids and related activities for new processes, procedures and/or product changes. Conducts periodic testing against key controls and take necessary actions to address issues Assists with the development and execution of operational reporting. Assists in the collection and documentation of business decisions in accordance with enterprise record retention standards. Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of project management, process consulting, or business optimization planning experience. Proficient knowledge of industry technology applications such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserv, KDIM, Fidelity, Metric Stream, or other industry related applications. Proven experience in developing communications and delivering key information effectively to partners and all levels of management to influence decisions centered around business optimization. Knowledge of risk management frameworks and regulatory requirements for applicable LOB. Proficient knowledge of Microsoft Office tools. What sets you apart: US military experience through military service or a military spouse/domestic partner 2+ years of experience designing process enhancements regarding risk and optimal flows inclusive of short and long term planning 2+ years of experience in Fraud Operations (excluding fraud call center) Professional experience with procedure writing and/or white papers for presenting to leadership Proven ability to quickly understand complex topics and speak to newly obtained information succinctly. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $67,220 - $121,000. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Manager of Reporting and Analytics, you will be responsible for leading a team of business analysts to provide business related consultation and/or the design, implementation, administration, monitoring, integration, and analysis of the department. Serves as the data and technology focal point for Workforce Planning to consult, assess, recommend, and acquire efficient technology solutions to identified complex business problems that are aligned with business strategy and coordinated with the Data Warehouse. The leader supports Workforce Planning leadership with critical initiatives and fulfills business plans to ensure department success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Partners with the business and Information Technology to meet the data needs for data reporting, analytics, and complex projects. Manages the control, protection, extraction, compilation, analysis and reporting of data. Leads team by participating in projects involving integration across CoSA and non-CoSA owned systems. Ensures that requirements are accurately represented and prioritized, coaching users through the requirement definition process as required. Interacts across key enterprise partners to deliver and improve efficiency and effectiveness of the reporting needs. Responsible for setting BI development strategy to ensure that BI solutions are aligned with business requirements and support fact-based decision making. Responsible for the data integrity of complex data models, data marts, and integration of all data into the Data Warehouse. Establishes quality assurance and audit processes that ensure data integrity, accuracy, and protection as vital. Maintains adequate controls and conducts periodic reviews to ensure compliance with Federal laws, statutes for state/locality, and company policies. Engages with senior management and/or general counsel to obtain approvals to release sensitive data. Performs people management functions including employee selection, team building, project/workload assignment, employee training, monitoring of work activity, performance evaluation and pay management decisions. Coordinates inputs from multiple sources, synthesizes data/information and creates qualitative commentary capturing key messages. Provides professional/technical coaching and guidance to team. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in an analytical or technical support function or general data analysis/extraction experience, and statistics. 2 years of direct team lead, supervisory or management experience. Advanced knowledge of data reporting/analysis tools and techniques; requirements gathering. Experience in creating automated reports and interactive visualizations using tools such as Python and Tableau. Expert knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience retrieving and manipulating data within SAS and SQL within a cloud based environment Understanding of Python and actimize products Up to 4 years of fraud data and analytics experience The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $196,430. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Fraud Prevention and Detection Analyst Lead, you will provide expert knowledge of fraud policies, processes, systems, Litigation, and industry practices to help detect and minimize high-risk and/or suspicious activities. Protects member assets by minimizing fraud loss, risk exposure and by providing efficient customer service; assists with developing fraud prevention and detection business plans that provide employees with resources and information to accomplish business objectives. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Identifies trends and patterns in fraud activity and suggests rule/policy changes to assist with preventing fraud losses. Leverages expert business/analytical knowledge to identify process/strategy deficiencies and provides recommendation for process improvement. Monitors operational metrics to provide insight to management on business performance and recommends solutions and improvements for fraud prevention. Reports validated fraud activity to Strategy Teams, Financial Security Investigations and Fraud Recovery Teams, and/or Special Investigations Unit team and performs ad-hoc report analysis to identify fraud patterns. Responsible for researching, resolving, and providing timely response to fraud activity research requests. Succinctly delivers complex analysis/findings in a manner that conveys understanding, influences management team and executives. Exhibits high level of integrity during presentations and interactions with executive leadership. Provides guidance to fraud investigators and serves as a resource to team on escalated issues of a complex nature. May provide input to policies, programs and other efforts crafted to prevent, detect, identify, and resolve fraudulent activity by customers, potential customers, and outside agents. Responsible for driving action plans for issue management to mitigate potential risks and identify gaps within operational processes. Consults with internal partners on standard methodologies, processes, and procedures to prevent financial losses from fraud, answers incoming internal partner inquiries. May collaborate with outside Counsel and Litigation partners to develop strategy on litigated matters. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of risk management, fraud investigation or fraud prevention/detection experience in a financial services industry. Expert knowledge of enterprise fraud management platforms and techniques used to identify fraud trends. Knowledge and understanding of fraud investigations as well as application of case law and state laws and regulation. Extensive experience supporting risk/compliance initiatives within the business. Experience resolving and working through escalated and complex customer issues. Demonstrated ability to rapidly absorb and synthesize data to form an accurate understanding of context and issues and make strategic and tactical recommendations to business partners. Excellent verbal, written, and interpersonal communication skill. Specific to Bank incumbents: General knowledge of REG CC, REG E, REG O and or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services. What sets you apart: US military experience through military service or a military spouse/domestic partner Proven ability to quickly understand complex topics and speak to newly acquired information succinctly. 4 years of experience with process mapping and/or design to provide short/long term driven solutions Extensive experience performing deep dives and performing root cause analysis Understanding of process and procedure flows to provide applicable feedback Experience process mapping and optimizing workflows Executive presenting skills The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 - $161,990. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Manager of Reporting and Analytics, you will be responsible for leading a team of business analysts to provide business related consultation and/or the design, implementation, administration, monitoring, integration, and analysis of the department. Serves as the data and technology focal point for Workforce Planning to consult, assess, recommend, and acquire efficient technology solutions to identified complex business problems that are aligned with business strategy and coordinated with the Data Warehouse. The leader supports Workforce Planning leadership with critical initiatives and fulfills business plans to ensure department success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Partners with the business and Information Technology to meet the data needs for data reporting, analytics, and complex projects. Manages the control, protection, extraction, compilation, analysis and reporting of data. Leads team by participating in projects involving integration across CoSA and non-CoSA owned systems. Ensures that requirements are accurately represented and prioritized, coaching users through the requirement definition process as required. Interacts across key enterprise partners to deliver and improve efficiency and effectiveness of the reporting needs. Responsible for setting BI development strategy to ensure that BI solutions are aligned with business requirements and support fact-based decision making. Responsible for the data integrity of complex data models, data marts, and integration of all data into the Data Warehouse. Establishes quality assurance and audit processes that ensure data integrity, accuracy, and protection as vital. Maintains adequate controls and conducts periodic reviews to ensure compliance with Federal laws, statutes for state/locality, and company policies. Engages with senior management and/or general counsel to obtain approvals to release sensitive data. Performs people management functions including employee selection, team building, project/workload assignment, employee training, monitoring of work activity, performance evaluation and pay management decisions. Coordinates inputs from multiple sources, synthesizes data/information and creates qualitative commentary capturing key messages. Provides professional/technical coaching and guidance to team. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in an analytical or technical support function or general data analysis/extraction experience, and statistics. 2 years of direct team lead, supervisory or management experience. Advanced knowledge of data reporting/analysis tools and techniques; requirements gathering. Experience in creating automated reports and interactive visualizations using tools such as Python and Tableau. Expert knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. What sets you apart: US military experience through military service or a military spouse/domestic partner Experience retrieving and manipulating data within SAS and SQL within a cloud based environment Understanding of Python and actimize products Up to 4 years of fraud data and analytics experience The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $196,430. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Business Advisor II, you will advise stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. Assists in the development and implementation of solutions to influence business decisions for relevant CoSA or line(s) of business. Identifies opportunities to change, enhance, or streamline exiting business programs. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Seeks opportunities and provides guidance on procedure and process improvement and/or implements business solutions to meet business needs. Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects, processes, and initiatives. Coordinates with appropriate stakeholders and program/project sponsors to help ensure successful product and initiative implementation. Coordinates training, communications such as job aids and related activities for new processes, procedures and/or product changes. Conducts periodic testing against key controls and take vital actions to address issues Assists in the collection and documentation of business decisions in accordance with enterprise record retention standards. Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 2 years of project management or business planning experience. Developing knowledge of relevant industry technology applications such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserv, KDIM, Fidelity, Metric Stream, or other industry related applications. Demonstrated experience in developing recommendations or solutions that will increase efficiency and improve business processes or decisions. Developing experience in both written and verbal communication, to deliver key information effectively to stakeholders and all levels of management. Developing experience/ knowledge of risk management frameworks and regulatory requirements for applicable LOB. Developing knowledge of Microsoft Office tools. What sets you apart: US military experience through military service or a military spouse/domestic partner 2+ years of experience designing process enhancements regarding risk and efficient flows inclusive of short and long term planning 2+ years of experience in Fraud Operations (excluding fraud call center) Professional experience with procedure writing and/or white papers for presenting to leadership Proven ability to quickly understand complex topics and speak to newly obtained information succinctly. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,290 - $100,050. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Business Advisor II, you will advise stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. Assists in the development and implementation of solutions to influence business decisions for relevant CoSA or line(s) of business. Identifies opportunities to change, enhance, or streamline exiting business programs. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Seeks opportunities and provides guidance on procedure and process improvement and/or implements business solutions to meet business needs. Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects, processes, and initiatives. Coordinates with appropriate stakeholders and program/project sponsors to help ensure successful product and initiative implementation. Coordinates training, communications such as job aids and related activities for new processes, procedures and/or product changes. Conducts periodic testing against key controls and take vital actions to address issues Assists in the collection and documentation of business decisions in accordance with enterprise record retention standards. Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 2 years of project management or business planning experience. Developing knowledge of relevant industry technology applications such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserv, KDIM, Fidelity, Metric Stream, or other industry related applications. Demonstrated experience in developing recommendations or solutions that will increase efficiency and improve business processes or decisions. Developing experience in both written and verbal communication, to deliver key information effectively to stakeholders and all levels of management. Developing experience/ knowledge of risk management frameworks and regulatory requirements for applicable LOB. Developing knowledge of Microsoft Office tools. What sets you apart: US military experience through military service or a military spouse/domestic partner 2+ years of experience designing process enhancements regarding risk and efficient flows inclusive of short and long term planning 2+ years of experience in Fraud Operations (excluding fraud call center) Professional experience with procedure writing and/or white papers for presenting to leadership Proven ability to quickly understand complex topics and speak to newly obtained information succinctly. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,290 - $100,050. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a Mid-level Retirement Income Specialist, you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs. We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls. Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plans, as well as executive and retirement benefits for federal and military employees. Documents relevant information as it relates to building a retirement income portfolio. Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age. Develops and communicates appropriate retirement income strategies based on individual member needs. Provides advanced retirement planning advice, tax-efficient distribution options, health expense budgets, insurance solutions, estate planning and enhanced solutions like long term care products. Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill. Motivates member to take action on recommendation(s) and overcomes objections using advanced sales techniques and persuasion skills. Implements recommendation(s). Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation. Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services. Integrate risk management tools, products, and strategies to create an effective retirement income plan. Expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns. Serves as a resource to less experienced team members on escalated issues of a routine nature. Guides and influences less experienced team members. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life/Health license. Required maintenance of FINRA Series 7 license. Required maintenance of FINRA Series 66 (or 63 and 65) license. Must be able to successfully pass background check and meet all USAA and regulatory requirements. Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions. 4 years of financial industry and/or sales experience. Experience delivering frequent written and oral communication. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required What sets you apart: US military experience through military service or a military spouse/domestic partner. 3+ years of direct Annuity Sales Experience Experience working in an Inbound/Outbound Call Center Retirement Income Certified Professional Designation (RICP) The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 65,090.00 - $ 124,330.00 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a dedicated Bank Sales and Service Contact Center Manager, you will be responsible for the day-to-day operations and performance of a Bank Sales and Service Contact Center team within a fast-paced contact center environment that offers USAA bank products, including checking/savings, credit cards, and auto/personal loans. Accountable for maintaining department standards through performance management, business optimization, and professional development. Ensure team delivers member support while consistently adhering to compliance policies and procedures and maintaining exceptional member service. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: San Antonio, TX. Relocation assistance is not available for this position. What you'll do: Handle the daily operations and performance of a Bank Sales and Service Contact Center team. Deliver expert-level knowledge of Banking products and/or processes to include applicable laws, rules, and regulations. Resolve member issues using emotional intelligence and a needs-based analysis approach to achieve member satisfaction. Consistently analyze performance metrics and supervise key performance indicators to identify trends and draw performance insights. Maintain knowledge in workforce management strategies sought at improving operational efficiencies. Contributes to process and procedure improvements aimed at simplifying, streamlining, mitigating risks, and improving member experience. Adapt to different learning styles with an ability to think creatively and consider alternative solutions. Motivate and encourage others to navigate challenges successfully. Ensure timely completion of ongoing compliance training. Accurately audits call evaluations to ensure adherence to policies and procedures. Build and supervise a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Fosters open communication and collaboration. Ensure risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of call center, financial services or military experience. 2 years of direct team lead, supervisory or management experience to include successful process improvements. Knowledge of Banking products, processes and applicable laws, rules, and regulations. Ability to understand, interpret and coach employees on bank regulatory and compliance requirements. Demonstrated experience identifying emerging business risks or areas of opportunity and proposing solutions. Strong interpersonal and decision-making and critical thinking skills. Proven problem-solving skills to effectively provide resolution on complex issues. Demonstrated excellent verbal/written communication skills. What sets you apart: Experience working in a Bank or Financial Services contact center environment. Recent 2 years of direct team lead, supervisory, or management experience in a financial services contact center. Direct experience with performance management. 2+ years of experience coaching on call evaluations for team members to include call behaviors, compliance, and operational opportunities and metrics. Ability to work non-core hours to include nights and weekends with occasional holidays, if needed. Strong interpersonal skills to include verbal and written communication with all levels of leadership and team members. US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $67,220- $121,000. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Business Advisor II, you will advise stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. Assists in the development and implementation of solutions to influence business decisions for relevant CoSA or line(s) of business. Identifies opportunities to change, enhance, or streamline exiting business programs. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Seeks opportunities and provides guidance on procedure and process improvement and/or implements business solutions to meet business needs. Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects, processes, and initiatives. Coordinates with appropriate stakeholders and program/project sponsors to help ensure successful product and initiative implementation. Coordinates training, communications such as job aids and related activities for new processes, procedures and/or product changes. Conducts periodic testing against key controls and take vital actions to address issues Assists in the collection and documentation of business decisions in accordance with enterprise record retention standards. Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 2 years of project management or business planning experience. Developing knowledge of relevant industry technology applications such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserv, KDIM, Fidelity, Metric Stream, or other industry related applications. Demonstrated experience in developing recommendations or solutions that will increase efficiency and improve business processes or decisions. Developing experience in both written and verbal communication, to deliver key information effectively to stakeholders and all levels of management. Developing experience/ knowledge of risk management frameworks and regulatory requirements for applicable LOB. Developing knowledge of Microsoft Office tools. What sets you apart: US military experience through military service or a military spouse/domestic partner 2+ years of experience designing process enhancements regarding risk and efficient flows inclusive of short and long term planning 2+ years of experience in Fraud Operations (excluding fraud call center) Professional experience with procedure writing and/or white papers for presenting to leadership Proven ability to quickly understand complex topics and speak to newly obtained information succinctly. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,290 - $100,050. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a dedicated Associate Actuary, you will be part of one of several teams within the areas of Auto Pricing, Property Pricing, or P&C Actuary Data Modernization. You will coordinate, prepare and perform advanced actuarial analyses required to develop new products, project future results, reprice existing products, and/or determine financial strength. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity What you'll do: Establish appropriate statistical plans, analytical tools, and requirements for analyzing the experience of various products classification systems, rating plans, reserves, and catastrophes. Assist in setting pricing objectives by making forecasts and projections and developing strategies to support the company mission and goals in the areas of product development, pricing, catastrophe management, reinsurance, or reserving. Utilize actuarial modeling software driven models for pricing, valuation, and/or risk management to develop new products, project future results, reprice existing products, and/or determine financial strength. May make adjustments and improvements to models, when appropriate. Monitor competitive market, industry trends, and professional research to maintain knowledge of current activities related to products, regulation, market conditions, and innovative alternatives to achieve financial and market goals. Creatively approach problems and issues from a wide range of perspectives to determine innovative techniques. Champion and implements innovative solutions to business initiatives. Responsible for training team members on change/improvement. Exhibit advanced knowledge of actuarial and business concepts provide innovative solutions and creatively solve business problems. Represent USAA's interest at industry level committee meetings. Provides data to other departments, useful for their management purposes, from actuarial data systems. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required for a total of 8 years of experience) may be substituted in lieu of degree. 4 years Actuarial/business/analytical experience + Associate of the Casualty Actuarial Society (ACAS). Experience in developing Innovative Actuarial Analyses/Processes. Experience in metric development/monitoring. Strong communication/presentation skills. What sets you apart: Since this posting may fill multiple diverse roles, to help identify the perfect fit, the candidate may meet 1 or more of the following criteria: experience of new product personal lines pricing and/or experience building and interpreting Generalized Linear Models (GLMs) and/or a background in California Property Pricing Strong Actuarial pricing expertise with experience in using a variety of pricing methodologies and models. Experience translating detailed analytics into manageable visualizations and communicating/presenting the results concisely to executive leadership. Experience working on multiple projects, managing competing priorities, and prioritizing workflow through strong partnerships with multiple business partners. Working knowledge of data analytic tools and Python/R/SQL or other language. Demonstrable problem-solving, critical thinking, and analytical skills. Ability to work in one of the following office locations if you currently reside within 60 miles of the location: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, Chesapeake, VA, Charlotte, NC. US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Business Advisor I, you will advise stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. Develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Assists with the development of best in practice solutions to complex business challenges. Identifies opportunities to change, improve, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity Seeks opportunities and provides guidance on procedure and process improvements to influence business optimization. Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects, processes, and initiatives. Defines acceptance criteria, requirements, provides artifacts and acquires approvals for business processes/initiatives and responsible for required documentation of business decisions. Coordinates with appropriate stakeholders and program/project sponsors to help ensure successful product and initiative implementation. Coordinates training, communications such as job aids and related activities for new processes, procedures and/or product changes. Conducts periodic testing against key controls and take necessary actions to address issues Assists with the development and execution of operational reporting. Assists in the collection and documentation of business decisions in accordance with enterprise record retention standards. Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of project management, process consulting, or business optimization planning experience. Proficient knowledge of industry technology applications such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserv, KDIM, Fidelity, Metric Stream, or other industry related applications. Proven experience in developing communications and delivering key information effectively to partners and all levels of management to influence decisions centered around business optimization. Knowledge of risk management frameworks and regulatory requirements for applicable LOB. Proficient knowledge of Microsoft Office tools. What sets you apart: US military experience through military service or a military spouse/domestic partner 2+ years of experience designing process enhancements regarding risk and optimal flows inclusive of short and long term planning 2+ years of experience in Fraud Operations (excluding fraud call center) Professional experience with procedure writing and/or white papers for presenting to leadership Proven ability to quickly understand complex topics and speak to newly obtained information succinctly. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $67,220 - $121,000. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.