Sales Project Manager

Note: This is a 100% onsite role in our Grafton, Wisconsin office.

Yamato is a global manufacturer of weighing equipment used in the food packaging industry. Yamato has been a successful world leader in weighing for over 100 years. Yamato Corporation, headquartered in Grafton, Wisconsin, supports the sales and service needs of Yamato scales in North, Central, and South America. Yamato Corporation is a subsidiary of Yamato Scale Co., Ltd., located in Akashi, Japan.

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Yamato Benefits

• Eligibility on first day of employment for company-paid benefits such as health, dental, vision, life insurance, short- and long-term disability subject to plan terms. Yamato currently pays for 100% of the health, dental and vision premiums
• Eligibility for 401(k) plan on 1st day of month following 30 days of service with a company match of 4% on employee deferral of 5% or more. Additionally, you are fully vested in the employer match on Day1 if enrolled in the plan!
• 18 paid time off (PTO) days accrued by calendar year.
• Ten (10) Company-paid holidays per calendar year

JOB FUNCTION: The Sales Project Manager serves as a key liaison between outside sales, engineering, and other internal support teams to streamline communication and ensure an efficient and positive customer experience. This role enhances outside sales' effectiveness by managing project requirements, coordinating cross-functional activities, and driving the accurate and timely flow of information needed to deliver weighing solutions to Yamato's customers.

ESSENTIAL FUNCTIONS:

1. Customer Experience Management: Build and maintain strong customer relationships, managing expectations and ensuring satisfaction throughout the sales lifecycle from creation of proposal to receipt of purchase order through production build and final delivery. Serve as main point of contact for customer during active project. Coordinate and facilitate meetings with customers, sales, and technical teams as needed.

2. Proposal Management: Manage the internal proposal process to ensure the development of accurate, application-specific quotations for Yamato equipment. Apply technical knowledge to communicate equipment features, configuration options, and performance capabilities to customers and internal teams. Manage on-site customer demonstration requests.

3. Project Coordination: Understand all project details and deadlines for assigned projects. Define project timeline. Act as a liaison between sales and technical teams to ensure project milestones are met on time.

4. Project Execution: Identify and resolve obstacles or issues during the project lifecycle to maintain product quality. Deliver accurate order acknowledgments by gathering, confirming, and communicating all required project details. Work closely with engineering to obtain 2D or 3D layout drawings and ensure customers review and approve these drawings in a timely manner. Monitor production progress by coordinating with logistics team to track equipment completion, readiness, and shipping schedules. Coordinate Factory Acceptance Tests (FATs) when needed. Support installation scheduling.

5. Data Management & Reporting: Maintain accurate and consistent information in Yamato's CRM system (Salesforce) to support internal communication, task tracking, and reporting. Prepare and present project status updates.

6. Process Management: Follow documented processes. Regularly evaluate processes to identify improvements. Create and/or maintain internal standard operating procedures (SOPs) for role.

7. General Responsibilities: Participate in internal sales meetings, attend trade shows and industry events as required, and perform additional duties assigned by supervisor to support Yamato's mission to deliver the best weighing equipment and service in the world.

QUALIFICATIONS:

Education & Experience: Bachelor's degree preferred, or 3-5 years of prior project management experience in the packaging industry is preferred.

Technical & Mechanical Aptitude: Strong technical and mechanical understanding to support equipment sales and project coordination.

Organization: Exceptional organizational, multi-tasking, follow-up, and time management skills.

Communication & Relationship Management: Ability to build and maintain strong relationships. Excellent verbal, written, presentation, and negotiation skills.

Analytical & Strategic Thinking: Ability to interpret complex technical and business information and use insights to improve internal processes.

Software & Systems Proficiency: Proficient in Microsoft Outlook, Excel, PowerPoint, and Word. Experience with CRM and ERP systems preferred. Salesforce and Epicor experience a plus.

Personal Attributes: Energetic, high integrity, self-motivated, and eager to learn.

Language Skills: Bilingual/Spanish speaking is not mandatory but highly desirable.

Travel & Compliance: Potential for up to 10% travel. Valid driver's license required. Must be insurable.

PHYSICAL DEMANDS: While performing duties of this job, the employee is regularly required to sit and talk and hear. The employee frequently is required to use hands to finger, handle, or feel. Will constantly operate a computer and other office machinery. Will regularly move about inside the office to access file cabinets, office machinery etc. The employee is occasionally required to stand, walk, and reach with hands and arms and lift 20 pounds frequently. Will occasionally stoop, kneel or crouch. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: The above is only a summary of the typical functions of this job. The responsibilities, tasks, and duties of this job may differ from those outlined in the description and those other duties, as assigned, might be part of this position.

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