Network Analyst

National Council on Aging

We believe every person deserves to age well. That's why we're on a path to improve the lives of 40 million older adults by 2030. Come join an awesome team and learn about the work we do, the people we serve, and why equitable aging matters now more than ever. At NCOA, we represent the interests of the aging population across the nation, while striving to live out our core values of equity, excellence, and innovation. This is meaningful work where we put "people first" and our employees can learn and grow, where work/life balance is prioritized, and have a flexible hybrid work schedule while being part of a dynamic, collaborative team.

We are interested in growing our team with passionate, committed, and innovative individuals. The Network Analyst will join NCOA at a time of dynamic growth. The Network Analyst will be a new role on NCOA's digital team, responsible for maintaining and disseminating network data to increase engagement, inform advocacy campaigns, and support grants and partnerships. This role requires the ability to efficiently maintain accurate information on community-based organizations, support data visualizations and respond to inquiries. Experience with Salesforce and Microsoft Excel are required, as well as familiarity with project management tools such as Asana.

Positions at this level require knowledge and experience with data collection, maintenance, quality assurance, and dissemination. Incumbents are required to make independent judgements within their scope of work and require minimal oversight and quality monitoring. Incumbents have one to three years of applicable experience in their discipline and a bachelor's degree or the equivalent, as well as substantive experience at this level.

COMPETENCIES AND EXPECTATIONS

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs of different audiences; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

KEY RESPONSIBILITIES

Data Collection and Maintenance:

Establish, document and execute data collection and maintenance processes that efficiently ensure accuracy and usefulness across the network. This includes community-based organizations such as enrollment centers, senior centers, employment sites, education partners, etc. Define network partner profile including required and optional data including service area, services provided, languages supported, contact information (including key staff), fund/grant association, etc. Ensure the accuracy and integrity of data collected from multiple sources and stored in Salesforce.Identify, troubleshoot, and resolve data collection issues in a timely manner.

Data Analysis, Visualization, and Dissemination:

Identify opportunities to improve how data is collected and visualized in Salesforce to increase ease of use and value/usefulness.Responsible for Community Partners and Programs Map data quality and contribute to user experience and data enhancements. Lead effort to define Salesforce reports containing network data.Respond to network data inquiries from colleagues. Analyze data to identify trends, patterns, and insights that can inform strategic decisions.Provide data insights that inform and strengthen advocacy campaigns, partnerships, network growth, organizational performance, etc.

Collaboration:

Work with the Associate Director, Community Partnerships & Network Activation to implement strategic network of community-based partners and national non-profit organizations.Serving as network data SME, support colleagues responsible for grant and partnership development and management/delivery, web site engagement, and advocacy campaigns.Contribute to collaborative team environment that cultivates efficient execution, innovation, and continuous improvement.Communicate effectively with internal and external stakeholders to gather requirements and deliver actionable insights.Constructively challenge colleagues on assumptions and goals by asking questions and providing data.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

Required:

Bachelor's degree in data science, Statistics, Computer Science, or a related field.Minimum of 2 years of professional experience in data maintenance and analysis.Proficiency with Salesforce, including data integration solutions. Proficiency with Microsoft Excel.Strong analytical, quality assurance, and problem-solving skills.Ability to establish and execute processes to efficiently maintain data accuracy.Excellent communication skills, including ability to convey technical information to non-technical stakeholders.Ability to work independently and collaboratively within a team environment.

Nice to Have:

Familiarity with business intelligence tools such as Power BI.Experience with data maintenance concepts and best practices including quality assurance.Experience with website maps that help users find information.Experience with forms that collect organizational profile and contact information.Passion for using data to drive positive outcomes for disadvantaged populations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

• Occasionally required to sit.
• Occasionally required to walk.
• Occasionally required to reach with hands and arms.
• Occasionally required to talk or hear.
• Occasionally required to bend, lift, or climb stairs.
• Occasionally required to lift light weights (less than 25 pounds).

WORK ENVIRONMENT

• The noise level in the work environment usually is moderate.

SELECTION PROCESS

We only accept applications that follow the electronic process. No phone calls please. This position is subject to background screening. Qualified applicants should send a cover letter with salary requirements and resume for consideration.

NCOA offers generous benefits package such as:

Medical, Dental, Vision, STD, LTD insurancespaid vacation & sick leave and other types of leave.403(b) Retirement plan,Hybrid Remote Work Available

NCOA is an Equal Employment Opportunity Employer

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