This position is Onsite. Our office is located at 485 North Juniper Drive Suite 2 Chandler, AZ 85226 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9am - 5:30pm. It may be necessary, given the business need, to work occasional overtime. We offer on the job training and the hours during training will be 9:00am to 5:30pm, Monday - Friday. Primary Responsibilities: Answer all calls as promptly as possible with the most professional, courteous and prompt service manner. The Scan queue is monitored and checked for documents Reception is responsible for attaching to patient charts. Ensure accuracy in what is attached to patient charts The Fax queue is monitored and checked for documents Reception is responsible for attaching or re - routing to the correct department Ordering supplies for all of the office and field staff Maintain office phone list of all office staff and distribute as necessary Coordinate repair of office damage, or other needs, with the property management Coordinate and maintain the schedule for both conference rooms Order meals for conference attendees as needed Use appropriate language and etiquette on jabber and in emails Stamp all envelopes and deliver to mail drop daily as needed Answer the door for guests, ensure they sign into the visitor's log and provide them with a visitor's badge Keep licenses on the wall up to date as necessary Ensure keys to medical record room are kept safe and always returned to front desk Do projects as assigned by leadership Contact sales, or MD Offices, when appropriate for obtaining clinicals for re - authorizations Assist Intake with watching referral source portals as needed Split up referral packets and appropriately name them in patient charts when Intake needs assistance Work on duties as assigned by Director of Operations You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 6+ months of previous receptionist, clerk, and / or administrative experience including experience with multiple phone lines, heavy inbound call volume, Fax, email, data entry, as well as sorting and distribution of mail Available to work a set 8 hour shift between the hours of 9:00am and 5:30pm, Monday through Friday. Overtime is possible either before, after, or on a different day from the regular schedule Must be reside 30 miles from the office: Our office is located at 485 North Juniper Drive Suite 2 Chandler, AZ 85226 Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9am - 5:30pm. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications: Healthcare experience with a focus on administrative tasks Adobe experience - must be able to break down a large document into smaller pieces and save it into another folder Bilingual fluency at English and Spanish Soft Skills: Ability to multitask and work independently while being a team player Punctual and can communicate well with all levels of employees as well as clients and customers Ability to deescalate callers if needed Physical Requirements and Work Environment: Extended periods of sitting at a computer and use of hands / fingers across keyboard or mouse Speaking and listening while using a headset (optional) Business office environment with moderate noise level due to representatives talking, using computers, printing and other floor activity Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
10/06/2025
Full time
This position is Onsite. Our office is located at 485 North Juniper Drive Suite 2 Chandler, AZ 85226 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9am - 5:30pm. It may be necessary, given the business need, to work occasional overtime. We offer on the job training and the hours during training will be 9:00am to 5:30pm, Monday - Friday. Primary Responsibilities: Answer all calls as promptly as possible with the most professional, courteous and prompt service manner. The Scan queue is monitored and checked for documents Reception is responsible for attaching to patient charts. Ensure accuracy in what is attached to patient charts The Fax queue is monitored and checked for documents Reception is responsible for attaching or re - routing to the correct department Ordering supplies for all of the office and field staff Maintain office phone list of all office staff and distribute as necessary Coordinate repair of office damage, or other needs, with the property management Coordinate and maintain the schedule for both conference rooms Order meals for conference attendees as needed Use appropriate language and etiquette on jabber and in emails Stamp all envelopes and deliver to mail drop daily as needed Answer the door for guests, ensure they sign into the visitor's log and provide them with a visitor's badge Keep licenses on the wall up to date as necessary Ensure keys to medical record room are kept safe and always returned to front desk Do projects as assigned by leadership Contact sales, or MD Offices, when appropriate for obtaining clinicals for re - authorizations Assist Intake with watching referral source portals as needed Split up referral packets and appropriately name them in patient charts when Intake needs assistance Work on duties as assigned by Director of Operations You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 6+ months of previous receptionist, clerk, and / or administrative experience including experience with multiple phone lines, heavy inbound call volume, Fax, email, data entry, as well as sorting and distribution of mail Available to work a set 8 hour shift between the hours of 9:00am and 5:30pm, Monday through Friday. Overtime is possible either before, after, or on a different day from the regular schedule Must be reside 30 miles from the office: Our office is located at 485 North Juniper Drive Suite 2 Chandler, AZ 85226 Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9am - 5:30pm. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications: Healthcare experience with a focus on administrative tasks Adobe experience - must be able to break down a large document into smaller pieces and save it into another folder Bilingual fluency at English and Spanish Soft Skills: Ability to multitask and work independently while being a team player Punctual and can communicate well with all levels of employees as well as clients and customers Ability to deescalate callers if needed Physical Requirements and Work Environment: Extended periods of sitting at a computer and use of hands / fingers across keyboard or mouse Speaking and listening while using a headset (optional) Business office environment with moderate noise level due to representatives talking, using computers, printing and other floor activity Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Coordinates activities with sales and sales support teams to increase sales and GP in specified market. Work with vendors and sales to educate, support and increase sales in specified category. Train and educate customers and sales team on product lines. Work with Business Review team to ensure that customers are fully supported. Essential Duties: Responsible to promote growth in sales/revenues in assigned category Displays or demonstrates product, using samples or catalog, and emphasizes salable features Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, and other resources Coordinate activities with production/purchasing to ensure proper execution of customers specifications Attend required customer and company scheduled meetings Train new sales representatives on all aspects of assigned category Participation in Food Shows/Expos and represent the company at trade association meetings to promote product Effectively interact with customer base and perform customer tours as needed Other duties as assigned Specialty Category: Daily and weekly communication to sales by e-mail, phone messages, flyers, etc for the Specialty category. Work with DSRs daily on customer calls to help drive the Specialty category in case and sales growth Attend multiple District Sales Meetings per each month Attend and participate in all General Sales Meetings Proactively identify and qualify new & lost business leads with input from DSRs, District Sales Managers and Regional Sales Managers Prospects and develops profitable new & lost customers using a systematic approach which includes customer potential / stratification. Work with purchasing daily to ensure proper products are stocked at the right cost from the correct vendors. Track updates on progress and measure/evaluate performance Manage Specialty Vendors/Brokers/Manufacturers: Source product from right vendors to help drive Specialty category Review lines to keep current with Specialty category industry trends Develop strategy to work with brokers and PLC committee to add and/or remove Specialty products Work with Vendors to ensure success at all EXPO's and Regional Vendor Fairs Crave Showcases Marketing: Work with Shamrock Marketing Department to help drive POS and promotions of Specialty category Help coordinate all New Item launch for Specialty category Work with Marketing to help develop all marketing material pertaining to the Specialty category Qualifications: 3-year minimum Foodservice Sales or related experience in the Specialty category field Bilingual English - Spanish language skills preferred Bachelor's Degree from a four-year university preferred Current driver's license and auto insurance required Must have extensive Specialty category and general foodservice knowledge Mathematic Skills: must be able to calculate amounts such as discounts, commissions, proportions, percentages Ability to read and interpret; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization. Must be flexible and willing to work the demands of the department which are subject to evenings, weekends, and holidays Must live in or near to assigned territory or be willing to relocate Salary of $65,000 to $80,000 depending on competency, experience, qualifications and skills plus annual bonus potential. Corporate Summary: At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922. Our Mission: At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends." Why work for us? Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs. Equal Opportunity Employer At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
10/03/2025
Full time
Coordinates activities with sales and sales support teams to increase sales and GP in specified market. Work with vendors and sales to educate, support and increase sales in specified category. Train and educate customers and sales team on product lines. Work with Business Review team to ensure that customers are fully supported. Essential Duties: Responsible to promote growth in sales/revenues in assigned category Displays or demonstrates product, using samples or catalog, and emphasizes salable features Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, and other resources Coordinate activities with production/purchasing to ensure proper execution of customers specifications Attend required customer and company scheduled meetings Train new sales representatives on all aspects of assigned category Participation in Food Shows/Expos and represent the company at trade association meetings to promote product Effectively interact with customer base and perform customer tours as needed Other duties as assigned Specialty Category: Daily and weekly communication to sales by e-mail, phone messages, flyers, etc for the Specialty category. Work with DSRs daily on customer calls to help drive the Specialty category in case and sales growth Attend multiple District Sales Meetings per each month Attend and participate in all General Sales Meetings Proactively identify and qualify new & lost business leads with input from DSRs, District Sales Managers and Regional Sales Managers Prospects and develops profitable new & lost customers using a systematic approach which includes customer potential / stratification. Work with purchasing daily to ensure proper products are stocked at the right cost from the correct vendors. Track updates on progress and measure/evaluate performance Manage Specialty Vendors/Brokers/Manufacturers: Source product from right vendors to help drive Specialty category Review lines to keep current with Specialty category industry trends Develop strategy to work with brokers and PLC committee to add and/or remove Specialty products Work with Vendors to ensure success at all EXPO's and Regional Vendor Fairs Crave Showcases Marketing: Work with Shamrock Marketing Department to help drive POS and promotions of Specialty category Help coordinate all New Item launch for Specialty category Work with Marketing to help develop all marketing material pertaining to the Specialty category Qualifications: 3-year minimum Foodservice Sales or related experience in the Specialty category field Bilingual English - Spanish language skills preferred Bachelor's Degree from a four-year university preferred Current driver's license and auto insurance required Must have extensive Specialty category and general foodservice knowledge Mathematic Skills: must be able to calculate amounts such as discounts, commissions, proportions, percentages Ability to read and interpret; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization. Must be flexible and willing to work the demands of the department which are subject to evenings, weekends, and holidays Must live in or near to assigned territory or be willing to relocate Salary of $65,000 to $80,000 depending on competency, experience, qualifications and skills plus annual bonus potential. Corporate Summary: At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922. Our Mission: At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends." Why work for us? Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs. Equal Opportunity Employer At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
Coordinates activities with sales and sales support teams to increase sales and GP in specified market. Work with vendors and sales to educate, support and increase sales in specified category. Train and educate customers and sales team on product lines. Work with Business Review team to ensure that customers are fully supported. Essential Duties: Responsible to promote growth in sales/revenues in assigned category Displays or demonstrates product, using samples or catalog, and emphasizes salable features Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, and other resources Coordinate activities with production/purchasing to ensure proper execution of customers specifications Attend required customer and company scheduled meetings Train new sales representatives on all aspects of assigned category Participation in Food Shows/Expos and represent the company at trade association meetings to promote product Effectively interact with customer base and perform customer tours as needed Other duties as assigned Specialty Category: Daily and weekly communication to sales by e-mail, phone messages, flyers, etc for the Specialty category. Work with DSRs daily on customer calls to help drive the Specialty category in case and sales growth Attend multiple District Sales Meetings per each month Attend and participate in all General Sales Meetings Proactively identify and qualify new & lost business leads with input from DSRs, District Sales Managers and Regional Sales Managers Prospects and develops profitable new & lost customers using a systematic approach which includes customer potential / stratification. Work with purchasing daily to ensure proper products are stocked at the right cost from the correct vendors. Track updates on progress and measure/evaluate performance Manage Specialty Vendors/Brokers/Manufacturers: Source product from right vendors to help drive Specialty category Review lines to keep current with Specialty category industry trends Develop strategy to work with brokers and PLC committee to add and/or remove Specialty products Work with Vendors to ensure success at all EXPO's and Regional Vendor Fairs Crave Showcases Marketing: Work with Shamrock Marketing Department to help drive POS and promotions of Specialty category Help coordinate all New Item launch for Specialty category Work with Marketing to help develop all marketing material pertaining to the Specialty category Qualifications: 3-year minimum Foodservice Sales or related experience in the Specialty category field Bilingual English - Spanish language skills preferred Bachelor's Degree from a four-year university preferred Current driver's license and auto insurance required Must have extensive Specialty category and general foodservice knowledge Mathematic Skills: must be able to calculate amounts such as discounts, commissions, proportions, percentages Ability to read and interpret; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization. Must be flexible and willing to work the demands of the department which are subject to evenings, weekends, and holidays Must live in or near to assigned territory or be willing to relocate Salary of $65,000 to $80,000 depending on competency, experience, qualifications and skills plus annual bonus potential. Corporate Summary: At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922. Our Mission: At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends." Why work for us? Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs. Equal Opportunity Employer At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
10/03/2025
Full time
Coordinates activities with sales and sales support teams to increase sales and GP in specified market. Work with vendors and sales to educate, support and increase sales in specified category. Train and educate customers and sales team on product lines. Work with Business Review team to ensure that customers are fully supported. Essential Duties: Responsible to promote growth in sales/revenues in assigned category Displays or demonstrates product, using samples or catalog, and emphasizes salable features Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, and other resources Coordinate activities with production/purchasing to ensure proper execution of customers specifications Attend required customer and company scheduled meetings Train new sales representatives on all aspects of assigned category Participation in Food Shows/Expos and represent the company at trade association meetings to promote product Effectively interact with customer base and perform customer tours as needed Other duties as assigned Specialty Category: Daily and weekly communication to sales by e-mail, phone messages, flyers, etc for the Specialty category. Work with DSRs daily on customer calls to help drive the Specialty category in case and sales growth Attend multiple District Sales Meetings per each month Attend and participate in all General Sales Meetings Proactively identify and qualify new & lost business leads with input from DSRs, District Sales Managers and Regional Sales Managers Prospects and develops profitable new & lost customers using a systematic approach which includes customer potential / stratification. Work with purchasing daily to ensure proper products are stocked at the right cost from the correct vendors. Track updates on progress and measure/evaluate performance Manage Specialty Vendors/Brokers/Manufacturers: Source product from right vendors to help drive Specialty category Review lines to keep current with Specialty category industry trends Develop strategy to work with brokers and PLC committee to add and/or remove Specialty products Work with Vendors to ensure success at all EXPO's and Regional Vendor Fairs Crave Showcases Marketing: Work with Shamrock Marketing Department to help drive POS and promotions of Specialty category Help coordinate all New Item launch for Specialty category Work with Marketing to help develop all marketing material pertaining to the Specialty category Qualifications: 3-year minimum Foodservice Sales or related experience in the Specialty category field Bilingual English - Spanish language skills preferred Bachelor's Degree from a four-year university preferred Current driver's license and auto insurance required Must have extensive Specialty category and general foodservice knowledge Mathematic Skills: must be able to calculate amounts such as discounts, commissions, proportions, percentages Ability to read and interpret; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization. Must be flexible and willing to work the demands of the department which are subject to evenings, weekends, and holidays Must live in or near to assigned territory or be willing to relocate Salary of $65,000 to $80,000 depending on competency, experience, qualifications and skills plus annual bonus potential. Corporate Summary: At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922. Our Mission: At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends." Why work for us? Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs. Equal Opportunity Employer At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
Coordinates activities with sales and sales support teams to increase sales and GP in specified market. Work with vendors and sales to educate, support and increase sales in specified category. Train and educate customers and sales team on product lines. Work with Business Review team to ensure that customers are fully supported. Essential Duties: Responsible to promote growth in sales/revenues in assigned category Displays or demonstrates product, using samples or catalog, and emphasizes salable features Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, and other resources Coordinate activities with production/purchasing to ensure proper execution of customers specifications Attend required customer and company scheduled meetings Train new sales representatives on all aspects of assigned category Participation in Food Shows/Expos and represent the company at trade association meetings to promote product Effectively interact with customer base and perform customer tours as needed Other duties as assigned Specialty Category: Daily and weekly communication to sales by e-mail, phone messages, flyers, etc for the Specialty category. Work with DSRs daily on customer calls to help drive the Specialty category in case and sales growth Attend multiple District Sales Meetings per each month Attend and participate in all General Sales Meetings Proactively identify and qualify new & lost business leads with input from DSRs, District Sales Managers and Regional Sales Managers Prospects and develops profitable new & lost customers using a systematic approach which includes customer potential / stratification. Work with purchasing daily to ensure proper products are stocked at the right cost from the correct vendors. Track updates on progress and measure/evaluate performance Manage Specialty Vendors/Brokers/Manufacturers: Source product from right vendors to help drive Specialty category Review lines to keep current with Specialty category industry trends Develop strategy to work with brokers and PLC committee to add and/or remove Specialty products Work with Vendors to ensure success at all EXPO's and Regional Vendor Fairs Crave Showcases Marketing: Work with Shamrock Marketing Department to help drive POS and promotions of Specialty category Help coordinate all New Item launch for Specialty category Work with Marketing to help develop all marketing material pertaining to the Specialty category Qualifications: 3-year minimum Foodservice Sales or related experience in the Specialty category field Bilingual English - Spanish language skills preferred Bachelor's Degree from a four-year university preferred Current driver's license and auto insurance required Must have extensive Specialty category and general foodservice knowledge Mathematic Skills: must be able to calculate amounts such as discounts, commissions, proportions, percentages Ability to read and interpret; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization. Must be flexible and willing to work the demands of the department which are subject to evenings, weekends, and holidays Must live in or near to assigned territory or be willing to relocate Salary of $65,000 to $80,000 depending on competency, experience, qualifications and skills plus annual bonus potential. Corporate Summary: At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922. Our Mission: At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends." Why work for us? Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs. Equal Opportunity Employer At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
10/03/2025
Full time
Coordinates activities with sales and sales support teams to increase sales and GP in specified market. Work with vendors and sales to educate, support and increase sales in specified category. Train and educate customers and sales team on product lines. Work with Business Review team to ensure that customers are fully supported. Essential Duties: Responsible to promote growth in sales/revenues in assigned category Displays or demonstrates product, using samples or catalog, and emphasizes salable features Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, and other resources Coordinate activities with production/purchasing to ensure proper execution of customers specifications Attend required customer and company scheduled meetings Train new sales representatives on all aspects of assigned category Participation in Food Shows/Expos and represent the company at trade association meetings to promote product Effectively interact with customer base and perform customer tours as needed Other duties as assigned Specialty Category: Daily and weekly communication to sales by e-mail, phone messages, flyers, etc for the Specialty category. Work with DSRs daily on customer calls to help drive the Specialty category in case and sales growth Attend multiple District Sales Meetings per each month Attend and participate in all General Sales Meetings Proactively identify and qualify new & lost business leads with input from DSRs, District Sales Managers and Regional Sales Managers Prospects and develops profitable new & lost customers using a systematic approach which includes customer potential / stratification. Work with purchasing daily to ensure proper products are stocked at the right cost from the correct vendors. Track updates on progress and measure/evaluate performance Manage Specialty Vendors/Brokers/Manufacturers: Source product from right vendors to help drive Specialty category Review lines to keep current with Specialty category industry trends Develop strategy to work with brokers and PLC committee to add and/or remove Specialty products Work with Vendors to ensure success at all EXPO's and Regional Vendor Fairs Crave Showcases Marketing: Work with Shamrock Marketing Department to help drive POS and promotions of Specialty category Help coordinate all New Item launch for Specialty category Work with Marketing to help develop all marketing material pertaining to the Specialty category Qualifications: 3-year minimum Foodservice Sales or related experience in the Specialty category field Bilingual English - Spanish language skills preferred Bachelor's Degree from a four-year university preferred Current driver's license and auto insurance required Must have extensive Specialty category and general foodservice knowledge Mathematic Skills: must be able to calculate amounts such as discounts, commissions, proportions, percentages Ability to read and interpret; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization. Must be flexible and willing to work the demands of the department which are subject to evenings, weekends, and holidays Must live in or near to assigned territory or be willing to relocate Salary of $65,000 to $80,000 depending on competency, experience, qualifications and skills plus annual bonus potential. Corporate Summary: At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922. Our Mission: At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends." Why work for us? Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs. Equal Opportunity Employer At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
Coordinates activities with sales and sales support teams to increase sales and GP in specified market. Work with vendors and sales to educate, support and increase sales in specified category. Train and educate customers and sales team on product lines. Work with Business Review team to ensure that customers are fully supported. Essential Duties: Responsible to promote growth in sales/revenues in assigned category Displays or demonstrates product, using samples or catalog, and emphasizes salable features Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, and other resources Coordinate activities with production/purchasing to ensure proper execution of customers specifications Attend required customer and company scheduled meetings Train new sales representatives on all aspects of assigned category Participation in Food Shows/Expos and represent the company at trade association meetings to promote product Effectively interact with customer base and perform customer tours as needed Other duties as assigned Specialty Category: Daily and weekly communication to sales by e-mail, phone messages, flyers, etc for the Specialty category. Work with DSRs daily on customer calls to help drive the Specialty category in case and sales growth Attend multiple District Sales Meetings per each month Attend and participate in all General Sales Meetings Proactively identify and qualify new & lost business leads with input from DSRs, District Sales Managers and Regional Sales Managers Prospects and develops profitable new & lost customers using a systematic approach which includes customer potential / stratification. Work with purchasing daily to ensure proper products are stocked at the right cost from the correct vendors. Track updates on progress and measure/evaluate performance Manage Specialty Vendors/Brokers/Manufacturers: Source product from right vendors to help drive Specialty category Review lines to keep current with Specialty category industry trends Develop strategy to work with brokers and PLC committee to add and/or remove Specialty products Work with Vendors to ensure success at all EXPO's and Regional Vendor Fairs Crave Showcases Marketing: Work with Shamrock Marketing Department to help drive POS and promotions of Specialty category Help coordinate all New Item launch for Specialty category Work with Marketing to help develop all marketing material pertaining to the Specialty category Qualifications: 3-year minimum Foodservice Sales or related experience in the Specialty category field Bilingual English - Spanish language skills preferred Bachelor's Degree from a four-year university preferred Current driver's license and auto insurance required Must have extensive Specialty category and general foodservice knowledge Mathematic Skills: must be able to calculate amounts such as discounts, commissions, proportions, percentages Ability to read and interpret; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization. Must be flexible and willing to work the demands of the department which are subject to evenings, weekends, and holidays Must live in or near to assigned territory or be willing to relocate Salary of $65,000 to $80,000 depending on competency, experience, qualifications and skills plus annual bonus potential. Corporate Summary: At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922. Our Mission: At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends." Why work for us? Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs. Equal Opportunity Employer At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
10/03/2025
Full time
Coordinates activities with sales and sales support teams to increase sales and GP in specified market. Work with vendors and sales to educate, support and increase sales in specified category. Train and educate customers and sales team on product lines. Work with Business Review team to ensure that customers are fully supported. Essential Duties: Responsible to promote growth in sales/revenues in assigned category Displays or demonstrates product, using samples or catalog, and emphasizes salable features Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, and other resources Coordinate activities with production/purchasing to ensure proper execution of customers specifications Attend required customer and company scheduled meetings Train new sales representatives on all aspects of assigned category Participation in Food Shows/Expos and represent the company at trade association meetings to promote product Effectively interact with customer base and perform customer tours as needed Other duties as assigned Specialty Category: Daily and weekly communication to sales by e-mail, phone messages, flyers, etc for the Specialty category. Work with DSRs daily on customer calls to help drive the Specialty category in case and sales growth Attend multiple District Sales Meetings per each month Attend and participate in all General Sales Meetings Proactively identify and qualify new & lost business leads with input from DSRs, District Sales Managers and Regional Sales Managers Prospects and develops profitable new & lost customers using a systematic approach which includes customer potential / stratification. Work with purchasing daily to ensure proper products are stocked at the right cost from the correct vendors. Track updates on progress and measure/evaluate performance Manage Specialty Vendors/Brokers/Manufacturers: Source product from right vendors to help drive Specialty category Review lines to keep current with Specialty category industry trends Develop strategy to work with brokers and PLC committee to add and/or remove Specialty products Work with Vendors to ensure success at all EXPO's and Regional Vendor Fairs Crave Showcases Marketing: Work with Shamrock Marketing Department to help drive POS and promotions of Specialty category Help coordinate all New Item launch for Specialty category Work with Marketing to help develop all marketing material pertaining to the Specialty category Qualifications: 3-year minimum Foodservice Sales or related experience in the Specialty category field Bilingual English - Spanish language skills preferred Bachelor's Degree from a four-year university preferred Current driver's license and auto insurance required Must have extensive Specialty category and general foodservice knowledge Mathematic Skills: must be able to calculate amounts such as discounts, commissions, proportions, percentages Ability to read and interpret; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization. Must be flexible and willing to work the demands of the department which are subject to evenings, weekends, and holidays Must live in or near to assigned territory or be willing to relocate Salary of $65,000 to $80,000 depending on competency, experience, qualifications and skills plus annual bonus potential. Corporate Summary: At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922. Our Mission: At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends." Why work for us? Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs. Equal Opportunity Employer At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
Coordinates activities with sales and sales support teams to increase sales and GP in specified market. Work with vendors and sales to educate, support and increase sales in specified category. Train and educate customers and sales team on product lines. Work with Business Review team to ensure that customers are fully supported. Essential Duties: Responsible to promote growth in sales/revenues in assigned category Displays or demonstrates product, using samples or catalog, and emphasizes salable features Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, and other resources Coordinate activities with production/purchasing to ensure proper execution of customers specifications Attend required customer and company scheduled meetings Train new sales representatives on all aspects of assigned category Participation in Food Shows/Expos and represent the company at trade association meetings to promote product Effectively interact with customer base and perform customer tours as needed Other duties as assigned Specialty Category: Daily and weekly communication to sales by e-mail, phone messages, flyers, etc for the Specialty category. Work with DSRs daily on customer calls to help drive the Specialty category in case and sales growth Attend multiple District Sales Meetings per each month Attend and participate in all General Sales Meetings Proactively identify and qualify new & lost business leads with input from DSRs, District Sales Managers and Regional Sales Managers Prospects and develops profitable new & lost customers using a systematic approach which includes customer potential / stratification. Work with purchasing daily to ensure proper products are stocked at the right cost from the correct vendors. Track updates on progress and measure/evaluate performance Manage Specialty Vendors/Brokers/Manufacturers: Source product from right vendors to help drive Specialty category Review lines to keep current with Specialty category industry trends Develop strategy to work with brokers and PLC committee to add and/or remove Specialty products Work with Vendors to ensure success at all EXPO's and Regional Vendor Fairs Crave Showcases Marketing: Work with Shamrock Marketing Department to help drive POS and promotions of Specialty category Help coordinate all New Item launch for Specialty category Work with Marketing to help develop all marketing material pertaining to the Specialty category Qualifications: 3-year minimum Foodservice Sales or related experience in the Specialty category field Bilingual English - Spanish language skills preferred Bachelor's Degree from a four-year university preferred Current driver's license and auto insurance required Must have extensive Specialty category and general foodservice knowledge Mathematic Skills: must be able to calculate amounts such as discounts, commissions, proportions, percentages Ability to read and interpret; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization. Must be flexible and willing to work the demands of the department which are subject to evenings, weekends, and holidays Must live in or near to assigned territory or be willing to relocate Salary of $65,000 to $80,000 depending on competency, experience, qualifications and skills plus annual bonus potential. Corporate Summary: At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922. Our Mission: At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends." Why work for us? Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs. Equal Opportunity Employer At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
10/03/2025
Full time
Coordinates activities with sales and sales support teams to increase sales and GP in specified market. Work with vendors and sales to educate, support and increase sales in specified category. Train and educate customers and sales team on product lines. Work with Business Review team to ensure that customers are fully supported. Essential Duties: Responsible to promote growth in sales/revenues in assigned category Displays or demonstrates product, using samples or catalog, and emphasizes salable features Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, and other resources Coordinate activities with production/purchasing to ensure proper execution of customers specifications Attend required customer and company scheduled meetings Train new sales representatives on all aspects of assigned category Participation in Food Shows/Expos and represent the company at trade association meetings to promote product Effectively interact with customer base and perform customer tours as needed Other duties as assigned Specialty Category: Daily and weekly communication to sales by e-mail, phone messages, flyers, etc for the Specialty category. Work with DSRs daily on customer calls to help drive the Specialty category in case and sales growth Attend multiple District Sales Meetings per each month Attend and participate in all General Sales Meetings Proactively identify and qualify new & lost business leads with input from DSRs, District Sales Managers and Regional Sales Managers Prospects and develops profitable new & lost customers using a systematic approach which includes customer potential / stratification. Work with purchasing daily to ensure proper products are stocked at the right cost from the correct vendors. Track updates on progress and measure/evaluate performance Manage Specialty Vendors/Brokers/Manufacturers: Source product from right vendors to help drive Specialty category Review lines to keep current with Specialty category industry trends Develop strategy to work with brokers and PLC committee to add and/or remove Specialty products Work with Vendors to ensure success at all EXPO's and Regional Vendor Fairs Crave Showcases Marketing: Work with Shamrock Marketing Department to help drive POS and promotions of Specialty category Help coordinate all New Item launch for Specialty category Work with Marketing to help develop all marketing material pertaining to the Specialty category Qualifications: 3-year minimum Foodservice Sales or related experience in the Specialty category field Bilingual English - Spanish language skills preferred Bachelor's Degree from a four-year university preferred Current driver's license and auto insurance required Must have extensive Specialty category and general foodservice knowledge Mathematic Skills: must be able to calculate amounts such as discounts, commissions, proportions, percentages Ability to read and interpret; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization. Must be flexible and willing to work the demands of the department which are subject to evenings, weekends, and holidays Must live in or near to assigned territory or be willing to relocate Salary of $65,000 to $80,000 depending on competency, experience, qualifications and skills plus annual bonus potential. Corporate Summary: At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922. Our Mission: At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends." Why work for us? Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs. Equal Opportunity Employer At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
Job Description Customer Service professionals, if youre passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States. We are currently seeking engaging and empathetic Customer Service Representatives to assist our well known client and their customers by phone. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do. If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today! Job Responsibilities As a Customer Service Representative, you will provide excellent customer service and support to our clients customers. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy to heart. Specific duties for this entry level CSR role include: Answering customer requests or inquiries concerning services, products, billing, etc. Delivering superior service identifying and resolving customers issues using problem-solving skills Building a positive rapport across a variety of personality types Continually maintaining a working knowledge of our clients products, services and promotions Putting the customer first and remaining polite and professional at all times Documenting all customer information, communications and sales in CRM system Benefits Heres just some of what we have to offer: Competitive compensation - base salary + incentives Set schedule Weekly pay with direct deposit Healthcare coverage and 401K Paid on-the-job training Supportive and motivating staff to help you succeed Rapid opportunities for advancement Professional and upbeat office setting Job Requirements We are looking for Customer Service Representatives with a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills. Dont worry if you dont have the experience, we will teach entry level candidates the skills needed for success. Additional requirements for this CSR role include: Verbal and written communication skills required in both English and Spanish Willingness to learn and a passion for helping people Strong attention to detail, dependability, and follow through Working knowledge of Windows-based software Flexibility to adapt to changes in a growing organization Self-motivated, positive attitude, and a love for hard work Experience working in a Customer Service related field or call center environment, a plus Background and/or drug test may be required At DialAmerica, YOU are theDifference! Apply now! WE ARE AN EQUAL OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
09/11/2021
Full time
Job Description Customer Service professionals, if youre passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States. We are currently seeking engaging and empathetic Customer Service Representatives to assist our well known client and their customers by phone. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do. If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today! Job Responsibilities As a Customer Service Representative, you will provide excellent customer service and support to our clients customers. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy to heart. Specific duties for this entry level CSR role include: Answering customer requests or inquiries concerning services, products, billing, etc. Delivering superior service identifying and resolving customers issues using problem-solving skills Building a positive rapport across a variety of personality types Continually maintaining a working knowledge of our clients products, services and promotions Putting the customer first and remaining polite and professional at all times Documenting all customer information, communications and sales in CRM system Benefits Heres just some of what we have to offer: Competitive compensation - base salary + incentives Set schedule Weekly pay with direct deposit Healthcare coverage and 401K Paid on-the-job training Supportive and motivating staff to help you succeed Rapid opportunities for advancement Professional and upbeat office setting Job Requirements We are looking for Customer Service Representatives with a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills. Dont worry if you dont have the experience, we will teach entry level candidates the skills needed for success. Additional requirements for this CSR role include: Verbal and written communication skills required in both English and Spanish Willingness to learn and a passion for helping people Strong attention to detail, dependability, and follow through Working knowledge of Windows-based software Flexibility to adapt to changes in a growing organization Self-motivated, positive attitude, and a love for hard work Experience working in a Customer Service related field or call center environment, a plus Background and/or drug test may be required At DialAmerica, YOU are theDifference! Apply now! WE ARE AN EQUAL OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
Job Description Customer Service professionals, if youre passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States. We are currently seeking engaging and empathetic Customer Service Representatives to assist our well known client and their customers by phone. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do. If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today! Job Responsibilities As a Customer Service Representative, you will provide excellent customer service and support to our clients customers. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy to heart. Specific duties for this entry level CSR role include: Answering customer requests or inquiries concerning services, products, billing, etc. Delivering superior service identifying and resolving customers issues using problem-solving skills Building a positive rapport across a variety of personality types Continually maintaining a working knowledge of our clients products, services and promotions Putting the customer first and remaining polite and professional at all times Documenting all customer information, communications and sales in CRM system Benefits Heres just some of what we have to offer: Competitive compensation - base salary + incentives Set schedule Weekly pay with direct deposit Healthcare coverage and 401K Paid on-the-job training Supportive and motivating staff to help you succeed Rapid opportunities for advancement Professional and upbeat office setting Job Requirements We are looking for Customer Service Representatives with a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills. Dont worry if you dont have the experience, we will teach entry level candidates the skills needed for success. Additional requirements for this CSR role include: Verbal and written communication skills required in both English and Spanish Willingness to learn and a passion for helping people Strong attention to detail, dependability, and follow through Working knowledge of Windows-based software Flexibility to adapt to changes in a growing organization Self-motivated, positive attitude, and a love for hard work Experience working in a Customer Service related field or call center environment, a plus Background and/or drug test may be required At DialAmerica, YOU are theDifference! Apply now! WE ARE AN EQUAL OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
09/11/2021
Full time
Job Description Customer Service professionals, if youre passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States. We are currently seeking engaging and empathetic Customer Service Representatives to assist our well known client and their customers by phone. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do. If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today! Job Responsibilities As a Customer Service Representative, you will provide excellent customer service and support to our clients customers. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy to heart. Specific duties for this entry level CSR role include: Answering customer requests or inquiries concerning services, products, billing, etc. Delivering superior service identifying and resolving customers issues using problem-solving skills Building a positive rapport across a variety of personality types Continually maintaining a working knowledge of our clients products, services and promotions Putting the customer first and remaining polite and professional at all times Documenting all customer information, communications and sales in CRM system Benefits Heres just some of what we have to offer: Competitive compensation - base salary + incentives Set schedule Weekly pay with direct deposit Healthcare coverage and 401K Paid on-the-job training Supportive and motivating staff to help you succeed Rapid opportunities for advancement Professional and upbeat office setting Job Requirements We are looking for Customer Service Representatives with a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills. Dont worry if you dont have the experience, we will teach entry level candidates the skills needed for success. Additional requirements for this CSR role include: Verbal and written communication skills required in both English and Spanish Willingness to learn and a passion for helping people Strong attention to detail, dependability, and follow through Working knowledge of Windows-based software Flexibility to adapt to changes in a growing organization Self-motivated, positive attitude, and a love for hard work Experience working in a Customer Service related field or call center environment, a plus Background and/or drug test may be required At DialAmerica, YOU are theDifference! Apply now! WE ARE AN EQUAL OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
Overview The Managing Sales Agent is primary responsibility is to grow the overall book of business for the assigned location through prospect marketing, referrals and outstanding customer service. This team member regularly engages in sales activities with customers and is responsible for the processing of high quality customer applications, endorsements and payments by the office team. The Managing Agent is responsible for the sale of insurance products and add-on products by all office team members and handling all customer contacts received either by telephone or face-to-face in the retail location. The Managing Agent is also responsible for being recognized as a trusted business advisor, a manager of the office and office personnel, and a representative of the company's values and mission. The Managing Sales Agent is responsible for leading and coaching Insurance Sales Agents and Trainees within their Agency. Responsibilities Ensuring the office team is assessing customer needs and advising customers on coverage options, providing clear quotations, explaining pricing, and explaining all required information to potential customers Develops and maintains relationships with business partners around the community (e.g., preferred insurance agents, loan processors, etc) Schedules and performs outside marketing activities to generate company sales. Prepares quotations on customer change requests to policies Participates in the selection process for open team positions Is responsible for training and ensuring that all Team Members adhere to standard operating procedures and that all policies are completed per established processes and at a high-quality level Effectively teach and demonstrate the Acceptance G.U.E.S.T. sales process Supervise daily functions of Team Members and effectively recommend disciplinary action or training as circumstances may warrant Receive and respond to all customer inquiries and complaints, request any missing or required information from customers and follow up for that information Maintain strong, complete knowledge of all products offered in their market, product pricing and policy features Maintain knowledge of industry competitors and provide critical market feedback to your supervisor regarding local competition and service needs Direct Team Members in tasks relating to scheduling and coverage of the retail office Direct the daily follow-up with customers on all open or unresolved issues including calling customers regarding upcoming payment, lapsed policy reinstatements and cancelled policies Ensure all phone calls are answered in a prompt, professional, and courteous manner by all team members Report any and all conditions affecting customer satisfaction Ensures that store cleanliness/maintenance is maintained to company standards Maintain appropriate office records including, but not limited to, all time worked, reporting of sales activities, and other reporting as required by District or Regional Manager or Corporate Office Job Requirements Excellent customer service and interpersonal skills needed for working with our customers Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions Ability to solve practical problems and deal with situations where limited standardization exists Ability to add, subtract, multiply and divide. Ability to compute basic percentages Ability to carry out detailed, but uninvolved, written or oral instructions Skill and ability to use and operate a keyboard, computer, fax machine, scanner and copier. Must have a valid driver's license Must be able to provide proof of automobile insurance Must be able to secure a Personal and Casualty Lines insurance license within 60 days of hire date (Bonus offered for P&C licensed individuals as well as bilingual (English/Spanish) individuals Education High School Diploma or equivalent Experience Level 5 years related experience 1 year or more of experience supervising a sales team Knowledge of Microsoft Word, Microsoft Excel and AS-400/Mocha is preferred Language Skills Ability to fluently speak, read and write English. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to do manual tasks which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The team member will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description in no way states or implies that these are the only duties to be performed by the team member(s) incumbent in this position. Team member(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. As a Team Member at Acceptance Insurance, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers. We are looking for team members that engage - who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a "make It right" mindset, and focus their energies on solving problems. This means you'll be supported by a team with all these qualities, too. If this sounds like the kind of team you'd like to join, we want to hear from you! Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.
08/30/2021
Full time
Overview The Managing Sales Agent is primary responsibility is to grow the overall book of business for the assigned location through prospect marketing, referrals and outstanding customer service. This team member regularly engages in sales activities with customers and is responsible for the processing of high quality customer applications, endorsements and payments by the office team. The Managing Agent is responsible for the sale of insurance products and add-on products by all office team members and handling all customer contacts received either by telephone or face-to-face in the retail location. The Managing Agent is also responsible for being recognized as a trusted business advisor, a manager of the office and office personnel, and a representative of the company's values and mission. The Managing Sales Agent is responsible for leading and coaching Insurance Sales Agents and Trainees within their Agency. Responsibilities Ensuring the office team is assessing customer needs and advising customers on coverage options, providing clear quotations, explaining pricing, and explaining all required information to potential customers Develops and maintains relationships with business partners around the community (e.g., preferred insurance agents, loan processors, etc) Schedules and performs outside marketing activities to generate company sales. Prepares quotations on customer change requests to policies Participates in the selection process for open team positions Is responsible for training and ensuring that all Team Members adhere to standard operating procedures and that all policies are completed per established processes and at a high-quality level Effectively teach and demonstrate the Acceptance G.U.E.S.T. sales process Supervise daily functions of Team Members and effectively recommend disciplinary action or training as circumstances may warrant Receive and respond to all customer inquiries and complaints, request any missing or required information from customers and follow up for that information Maintain strong, complete knowledge of all products offered in their market, product pricing and policy features Maintain knowledge of industry competitors and provide critical market feedback to your supervisor regarding local competition and service needs Direct Team Members in tasks relating to scheduling and coverage of the retail office Direct the daily follow-up with customers on all open or unresolved issues including calling customers regarding upcoming payment, lapsed policy reinstatements and cancelled policies Ensure all phone calls are answered in a prompt, professional, and courteous manner by all team members Report any and all conditions affecting customer satisfaction Ensures that store cleanliness/maintenance is maintained to company standards Maintain appropriate office records including, but not limited to, all time worked, reporting of sales activities, and other reporting as required by District or Regional Manager or Corporate Office Job Requirements Excellent customer service and interpersonal skills needed for working with our customers Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions Ability to solve practical problems and deal with situations where limited standardization exists Ability to add, subtract, multiply and divide. Ability to compute basic percentages Ability to carry out detailed, but uninvolved, written or oral instructions Skill and ability to use and operate a keyboard, computer, fax machine, scanner and copier. Must have a valid driver's license Must be able to provide proof of automobile insurance Must be able to secure a Personal and Casualty Lines insurance license within 60 days of hire date (Bonus offered for P&C licensed individuals as well as bilingual (English/Spanish) individuals Education High School Diploma or equivalent Experience Level 5 years related experience 1 year or more of experience supervising a sales team Knowledge of Microsoft Word, Microsoft Excel and AS-400/Mocha is preferred Language Skills Ability to fluently speak, read and write English. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to do manual tasks which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The team member will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description in no way states or implies that these are the only duties to be performed by the team member(s) incumbent in this position. Team member(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. As a Team Member at Acceptance Insurance, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers. We are looking for team members that engage - who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a "make It right" mindset, and focus their energies on solving problems. This means you'll be supported by a team with all these qualities, too. If this sounds like the kind of team you'd like to join, we want to hear from you! Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.
Experienced Call Center Representative for State Contact Tracing Representative (COVID-19) Openings We are looking for experienced medical or customer service call center representatives for public sector support roles. In these role, you will handle inbound and outbound calls to conduct interviews with members of the public that have tested positive for COVID-19 in order to gather infomation critical to managing the spread of the virus. This is a full-time, benefits-eligible position and offers a competitive base pay commensurate with experience. Candidates for this role should be execellent communcators, highly logical , be highly reliable, and possess a strong work ethic. This is an experienced representative role and a minimum of 1-year of experience in the medical field or in contact center customer service, technical support, inside sales, back-office, chat, or administrative support. This is an local, on-site position and requires employees to report to work at our Jacksonville, Contact Center. WHAT DOES A CONTACT TRACING REPRESENTATIVE DO? This position supports customer service oriented interactions that requires you to interact with hundreds of people each week answering incoming calls from citizens related to Covide-19, including the general public and making outgoing calls to people identified to have had contact with an individual that tested positive for COVID-19. responding to inquires and making outbound phone calls related to COVID-19. Representative in this role will conduct highly confidential phone interviews, gather data, and work in multiple systems to help contain the spread of COVID-19 in accordance with performance standards, policy, procedures, and protocol. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Transfer/refer citizens to appropriate entities according to the established guidelines. Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow processes of the client program and perform all tasks in a courteous and professional manner Respond effectively to all forms of inbound and outbound contacts, provide responses to questions, and in specific instances, refer callers to the appropriate supervisor, county, or state agency representatives for service and/or when problems or concerns occur Investigate and resolve complex and escalated issues resulting from multiple channels. Complete research of beneficiary contact history and report findings to management. Listen to contacts, understand their needs, and resolveissues Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions and maintain updated knowledge of the program including its policies and procedures. Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and trainings and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements Perform other duties as assigned by management. WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. MINIMUM QUALIFICATIONS Must be 18 years of age or older High school diploma or equivalent The ability to read and speak English fluently The ability to handle complex customer service inquiries via telephone and e-mail and utilize knowledge and judgment to resolve issues. A minimum of 1-year in customer service, medical, or state, local, or federal government. Strong data entry and telephone skills Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred Qualifications Experience in working in a medical field Experience with data entry and computer systems PREFERRED QUALIFICATIONS Military, local, state, or federal government experience is a plus Bilingual Spanish, Chinese, Tagalog, Vietnamese, Arabic, French, Korean, Russian, or German is a plus Experience working in customer service, technical support, inside sales, back-office, collection, chat, or administrative support in a contact center environment is a plus. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed..... click apply for full job details
10/02/2020
Full time
Experienced Call Center Representative for State Contact Tracing Representative (COVID-19) Openings We are looking for experienced medical or customer service call center representatives for public sector support roles. In these role, you will handle inbound and outbound calls to conduct interviews with members of the public that have tested positive for COVID-19 in order to gather infomation critical to managing the spread of the virus. This is a full-time, benefits-eligible position and offers a competitive base pay commensurate with experience. Candidates for this role should be execellent communcators, highly logical , be highly reliable, and possess a strong work ethic. This is an experienced representative role and a minimum of 1-year of experience in the medical field or in contact center customer service, technical support, inside sales, back-office, chat, or administrative support. This is an local, on-site position and requires employees to report to work at our Jacksonville, Contact Center. WHAT DOES A CONTACT TRACING REPRESENTATIVE DO? This position supports customer service oriented interactions that requires you to interact with hundreds of people each week answering incoming calls from citizens related to Covide-19, including the general public and making outgoing calls to people identified to have had contact with an individual that tested positive for COVID-19. responding to inquires and making outbound phone calls related to COVID-19. Representative in this role will conduct highly confidential phone interviews, gather data, and work in multiple systems to help contain the spread of COVID-19 in accordance with performance standards, policy, procedures, and protocol. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Transfer/refer citizens to appropriate entities according to the established guidelines. Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow processes of the client program and perform all tasks in a courteous and professional manner Respond effectively to all forms of inbound and outbound contacts, provide responses to questions, and in specific instances, refer callers to the appropriate supervisor, county, or state agency representatives for service and/or when problems or concerns occur Investigate and resolve complex and escalated issues resulting from multiple channels. Complete research of beneficiary contact history and report findings to management. Listen to contacts, understand their needs, and resolveissues Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions and maintain updated knowledge of the program including its policies and procedures. Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and trainings and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements Perform other duties as assigned by management. WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. MINIMUM QUALIFICATIONS Must be 18 years of age or older High school diploma or equivalent The ability to read and speak English fluently The ability to handle complex customer service inquiries via telephone and e-mail and utilize knowledge and judgment to resolve issues. A minimum of 1-year in customer service, medical, or state, local, or federal government. Strong data entry and telephone skills Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred Qualifications Experience in working in a medical field Experience with data entry and computer systems PREFERRED QUALIFICATIONS Military, local, state, or federal government experience is a plus Bilingual Spanish, Chinese, Tagalog, Vietnamese, Arabic, French, Korean, Russian, or German is a plus Experience working in customer service, technical support, inside sales, back-office, collection, chat, or administrative support in a contact center environment is a plus. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed..... click apply for full job details
Bilingual Call Center Representative for State Contact Tracing Representative (COVID-19) Openings We are looking for experienced medical or customer service call center representatives for public sector support roles fluent in Spanish and English. In these role, you will handle inbound and outbound calls to conduct interviews with members of the public that have tested positive for COVID-19 in order to gather infomation critical to managing the spread of the virus. This is a full-time, benefits-eligible position and offers a competitive base pay commensurate with experience. Candidates for this role should be execellent communcators, highly logical , be highly reliable, and possess a strong work ethic. This is an experienced representative role and a minimum of 1-year of experience in the medical field or in contact center customer service, technical support, inside sales, back-office, chat, or administrative support. This is an local, on-site position and requires employees to report to work at our Jacksonville, Contact Center. WHAT DOES A CONTACT TRACING REPRESENTATIVE DO? This position supports customer service oriented interactions that requires you to interact with hundreds of people each week answering incoming calls from citizens related to Covide-19, including the general public and making outgoing calls to people identified to have had contact with an individual that tested positive for COVID-19. responding to inquires and making outbound phone calls related to COVID-19. Representative in this role will conduct highly confidential phone interviews, gather data, and work in multiple systems to help contain the spread of COVID-19 in accordance with performance standards, policy, procedures, and protocol. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Transfer/refer citizens to appropriate entities according to the established guidelines. Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow processes of the client program and perform all tasks in a courteous and professional manner Respond effectively to all forms of inbound and outbound contacts, provide responses to questions, and in specific instances, refer callers to the appropriate supervisor, county, or state agency representatives for service and/or when problems or concerns occur Investigate and resolve complex and escalated issues resulting from multiple channels. Complete research of beneficiary contact history and report findings to management. Listen to contacts, understand their needs, and resolveissues Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions and maintain updated knowledge of the program including its policies and procedures. Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and trainings and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements Perform other duties as assigned by management. WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. MINIMUM QUALIFICATIONS Must be 18 years of age or older High school diploma or equivalent The ability to read and speak English fluently The ability to handle complex customer service inquiries via telephone and e-mail and utilize knowledge and judgment to resolve issues. A minimum of 1-year in customer service, medical, or state, local, or federal government. Strong data entry and telephone skills Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred Qualifications Experience in working in a medical field Experience with data entry and computer systems PREFERRED QUALIFICATIONS Military, local, state, or federal government experience is a plus Bilingual Spanish, Chinese, Tagalog, Vietnamese, Arabic, French, Korean, Russian, or German is a plus Experience working in customer service, technical support, inside sales, back-office, collection, chat, or administrative support in a contact center environment is a plus. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed..... click apply for full job details
10/02/2020
Full time
Bilingual Call Center Representative for State Contact Tracing Representative (COVID-19) Openings We are looking for experienced medical or customer service call center representatives for public sector support roles fluent in Spanish and English. In these role, you will handle inbound and outbound calls to conduct interviews with members of the public that have tested positive for COVID-19 in order to gather infomation critical to managing the spread of the virus. This is a full-time, benefits-eligible position and offers a competitive base pay commensurate with experience. Candidates for this role should be execellent communcators, highly logical , be highly reliable, and possess a strong work ethic. This is an experienced representative role and a minimum of 1-year of experience in the medical field or in contact center customer service, technical support, inside sales, back-office, chat, or administrative support. This is an local, on-site position and requires employees to report to work at our Jacksonville, Contact Center. WHAT DOES A CONTACT TRACING REPRESENTATIVE DO? This position supports customer service oriented interactions that requires you to interact with hundreds of people each week answering incoming calls from citizens related to Covide-19, including the general public and making outgoing calls to people identified to have had contact with an individual that tested positive for COVID-19. responding to inquires and making outbound phone calls related to COVID-19. Representative in this role will conduct highly confidential phone interviews, gather data, and work in multiple systems to help contain the spread of COVID-19 in accordance with performance standards, policy, procedures, and protocol. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Transfer/refer citizens to appropriate entities according to the established guidelines. Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow processes of the client program and perform all tasks in a courteous and professional manner Respond effectively to all forms of inbound and outbound contacts, provide responses to questions, and in specific instances, refer callers to the appropriate supervisor, county, or state agency representatives for service and/or when problems or concerns occur Investigate and resolve complex and escalated issues resulting from multiple channels. Complete research of beneficiary contact history and report findings to management. Listen to contacts, understand their needs, and resolveissues Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions and maintain updated knowledge of the program including its policies and procedures. Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and trainings and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements Perform other duties as assigned by management. WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. MINIMUM QUALIFICATIONS Must be 18 years of age or older High school diploma or equivalent The ability to read and speak English fluently The ability to handle complex customer service inquiries via telephone and e-mail and utilize knowledge and judgment to resolve issues. A minimum of 1-year in customer service, medical, or state, local, or federal government. Strong data entry and telephone skills Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred Qualifications Experience in working in a medical field Experience with data entry and computer systems PREFERRED QUALIFICATIONS Military, local, state, or federal government experience is a plus Bilingual Spanish, Chinese, Tagalog, Vietnamese, Arabic, French, Korean, Russian, or German is a plus Experience working in customer service, technical support, inside sales, back-office, collection, chat, or administrative support in a contact center environment is a plus. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed..... click apply for full job details
Experienced Call Center Representative for State Contact Tracing Representative (COVID-19) Openings We are looking for experienced medical or customer service call center representatives for public sector support roles. In these role, you will handle inbound and outbound calls to conduct interviews with members of the public that have tested positive for COVID-19 in order to gather infomation critical to managing the spread of the virus. This is a full-time, benefits-eligible position and offers a competitive base pay commensurate with experience. Candidates for this role should be execellent communcators, highly logical , be highly reliable, and possess a strong work ethic. This is an experienced representative role and a minimum of 1-year of experience in the medical field or in contact center customer service, technical support, inside sales, back-office, chat, or administrative support. This is an local, on-site position and requires employees to report to work at our Jacksonville, Contact Center. _ WHAT DOES A CONTACT TRACING REPRESENTATIVE DO? This position supports customer service oriented interactions that requires you to interact with hundreds of people each week answering incoming calls from citizens related to Covide-19, including the general public and making outgoing calls to people identified to have had contact with an individual that tested positive for COVID-19. responding to inquires and making outbound phone calls related to COVID-19. Representative in this role will conduct highly confidential phone interviews, gather data, and work in multiple systems to help contain the spread of COVID-19 in accordance with performance standards, policy, procedures, and protocol. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Transfer/refer citizens to appropriate entities according to the established guidelines. Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow processes of the client program and perform all tasks in a courteous and professional manner Respond effectively to all forms of inbound and outbound contacts, provide responses to questions, and in specific instances, refer callers to the appropriate supervisor, county, or state agency representatives for service and/or when problems or concerns occur Investigate and resolve complex and escalated issues resulting from multiple channels. Complete research of beneficiary contact history and report findings to management. Listen to contacts, understand their needs, and resolveissues Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions and maintain updated knowledge of the program including its policies and procedures. Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and trainings and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements Perform other duties as assigned by management. WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. MINIMUM QUALIFICATIONS Must be 18 years of age or older High school diploma or equivalent The ability to read and speak English fluently The ability to handle complex customer service inquiries via telephone and e-mail and utilize knowledge and judgment to resolve issues. A minimum of 1-year in customer service, medical, or state, local, or federal government. Strong data entry and telephone skills Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred Qualifications Experience in working in a medical field Experience with data entry and computer systems PREFERRED QUALIFICATIONS Military, local, state, or federal government experience is a plus Bilingual Spanish, Chinese, Tagalog, Vietnamese, Arabic, French, Korean, Russian, or German is a plus Experience working in customer service, technical support, inside sales, back-office, collection, chat, or administrative support in a contact center environment is a plus. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed..... click apply for full job details
10/02/2020
Full time
Experienced Call Center Representative for State Contact Tracing Representative (COVID-19) Openings We are looking for experienced medical or customer service call center representatives for public sector support roles. In these role, you will handle inbound and outbound calls to conduct interviews with members of the public that have tested positive for COVID-19 in order to gather infomation critical to managing the spread of the virus. This is a full-time, benefits-eligible position and offers a competitive base pay commensurate with experience. Candidates for this role should be execellent communcators, highly logical , be highly reliable, and possess a strong work ethic. This is an experienced representative role and a minimum of 1-year of experience in the medical field or in contact center customer service, technical support, inside sales, back-office, chat, or administrative support. This is an local, on-site position and requires employees to report to work at our Jacksonville, Contact Center. _ WHAT DOES A CONTACT TRACING REPRESENTATIVE DO? This position supports customer service oriented interactions that requires you to interact with hundreds of people each week answering incoming calls from citizens related to Covide-19, including the general public and making outgoing calls to people identified to have had contact with an individual that tested positive for COVID-19. responding to inquires and making outbound phone calls related to COVID-19. Representative in this role will conduct highly confidential phone interviews, gather data, and work in multiple systems to help contain the spread of COVID-19 in accordance with performance standards, policy, procedures, and protocol. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Transfer/refer citizens to appropriate entities according to the established guidelines. Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow processes of the client program and perform all tasks in a courteous and professional manner Respond effectively to all forms of inbound and outbound contacts, provide responses to questions, and in specific instances, refer callers to the appropriate supervisor, county, or state agency representatives for service and/or when problems or concerns occur Investigate and resolve complex and escalated issues resulting from multiple channels. Complete research of beneficiary contact history and report findings to management. Listen to contacts, understand their needs, and resolveissues Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions and maintain updated knowledge of the program including its policies and procedures. Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and trainings and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements Perform other duties as assigned by management. WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. MINIMUM QUALIFICATIONS Must be 18 years of age or older High school diploma or equivalent The ability to read and speak English fluently The ability to handle complex customer service inquiries via telephone and e-mail and utilize knowledge and judgment to resolve issues. A minimum of 1-year in customer service, medical, or state, local, or federal government. Strong data entry and telephone skills Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred Qualifications Experience in working in a medical field Experience with data entry and computer systems PREFERRED QUALIFICATIONS Military, local, state, or federal government experience is a plus Bilingual Spanish, Chinese, Tagalog, Vietnamese, Arabic, French, Korean, Russian, or German is a plus Experience working in customer service, technical support, inside sales, back-office, collection, chat, or administrative support in a contact center environment is a plus. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed..... click apply for full job details
Principal Duties & Responsibilities:
Reports directly to the CEO
Achieve growth and hit sales targets by successfully managing the sales team
Responsible for the day to day management and development of sales operations
Design strategic business plans that expands company’s customer base and ensure a strong brand presence
Builds a safety culture consistent with the wellbeing of our employees and customers
Manage customer relationships by understanding their needs while focusing on building the quality image of company's Max Supply
Identify emerging markets and market shifts along with new products and competition status
Research and build new and existing accounts (i.e. adding contacts, sending emails, strategic calling)
Gather data and prepare periodic reports
Select, train, and motivate personnel to help them improve quality and productivity
Prospect and generate leads and following up on existing opportunities
Recommend and give input on strategic decisions of company
Perform other related duties as required or assigned
Position Requirements:
3+ years of leadership experience in sales or successful previous experience as a sales representative for 5+ years
A Bachelor’s degree in Business, Marketing, or Management preferred but not required OR High School Diploma/GED plus related field experience
Ability to lift 50 lbs.
Flow of work and character of duties involve the coordination of manual dexterity and normal mental and visual attention
Fingering (55 percent of time spent on keyboard), seeing, sitting, talking and walking
Bilingual in English and Spanish preferred but not required
Specialized/Technical Knowledge or Required Skills:
Customer relationship development – building strategic partnerships
Product portfolio knowledge – ability to learn what are products are and how they work quickly to provide service management to our customers
Knowledge of SMACNA, SPIDA, NFPA, ASHRAE, and OSHA standards and requirements
High level of ethical standards and dependability with a strong sense of urgency
Result driven, both quantitative and qualitative
Collaborative team player
Adaptable to change
Self-motivated; takes initiative to create and implement projects
Customer-service oriented
Strong interpersonal skills
Benefits
YOLO Birthday Celebrations
Vacation, holidays, personal days, etc. typical of many other companies
Career growth and company advancement opportunities
Annual bonuses based on performance
06/17/2020
Full time
Principal Duties & Responsibilities:
Reports directly to the CEO
Achieve growth and hit sales targets by successfully managing the sales team
Responsible for the day to day management and development of sales operations
Design strategic business plans that expands company’s customer base and ensure a strong brand presence
Builds a safety culture consistent with the wellbeing of our employees and customers
Manage customer relationships by understanding their needs while focusing on building the quality image of company's Max Supply
Identify emerging markets and market shifts along with new products and competition status
Research and build new and existing accounts (i.e. adding contacts, sending emails, strategic calling)
Gather data and prepare periodic reports
Select, train, and motivate personnel to help them improve quality and productivity
Prospect and generate leads and following up on existing opportunities
Recommend and give input on strategic decisions of company
Perform other related duties as required or assigned
Position Requirements:
3+ years of leadership experience in sales or successful previous experience as a sales representative for 5+ years
A Bachelor’s degree in Business, Marketing, or Management preferred but not required OR High School Diploma/GED plus related field experience
Ability to lift 50 lbs.
Flow of work and character of duties involve the coordination of manual dexterity and normal mental and visual attention
Fingering (55 percent of time spent on keyboard), seeing, sitting, talking and walking
Bilingual in English and Spanish preferred but not required
Specialized/Technical Knowledge or Required Skills:
Customer relationship development – building strategic partnerships
Product portfolio knowledge – ability to learn what are products are and how they work quickly to provide service management to our customers
Knowledge of SMACNA, SPIDA, NFPA, ASHRAE, and OSHA standards and requirements
High level of ethical standards and dependability with a strong sense of urgency
Result driven, both quantitative and qualitative
Collaborative team player
Adaptable to change
Self-motivated; takes initiative to create and implement projects
Customer-service oriented
Strong interpersonal skills
Benefits
YOLO Birthday Celebrations
Vacation, holidays, personal days, etc. typical of many other companies
Career growth and company advancement opportunities
Annual bonuses based on performance
