Position Summary / Department Summary
In collaboration with the manager, assigns and prioritizes work within the Epic Cadence and Referral team to meet the needs of the supported operation's end-users and assigned Epic applications. As a senior resource with specialized knowledge of the team's core applications, guides analysts through the design, build/configuration, testing and implementation of the team's core Epic applications and their integration with other supported systems/applications. Mentors team members in their approach to identifying and defining solutions. Assists with training of staff. Serves as a specialist on the team's core Epic applications.
Key Responsibilities
- Works with manager to prioritize daily workload (tickets and projects), assign staff, and adjust as needed
- Serves as a subject matter expert on core applications
- Guides analysts through design, configuration, testing, implementation, and maintenance
- Acts as an escalation point for complex issues
- Applies Epic expertise and consultative skills to identify business solutions
- Analyzes technology and operations, recommending new features, vendors, or integrations
- Researches vendor functionality, assesses integration needs, and recommends customizations
- Leads multi-month projects from inception to implementation
- Performs advanced configurations and customizations
- Implements edits (e.g., security classes), moderately complex logic, or new templates
- Ensures downstream impacts (billing, admitting, provider access) are addressed
- Conducts unit, integrated, and specialty testing
- Manages Epic-eligible vendor integrations and upgrades
- Coordinates testing for multi-application projects
- Partners with IT and vendors on non-Epic integrations
- Coordinates upgrade efforts, assigns release note reviews, communicates milestones, and escalates issues as needed
- Leads team meetings, maintains cross-team communication, and provides updates to leadership
- Represents the team in internal and external meetings
- Reviews schedules, raises performance concerns, and ensures coverage
- Supports onboarding, training, and mentoring
- Audits work for quality and provides performance feedback
- Develops or contributes to online and in-person training materials
- Assists with process improvements, escalates resource needs, and supports implementation
- May present at national Epic forums and attend trainings or conferences for certification
Qualifications
- Bachelor's degree required (Associate's +2 years, or HS diploma/GED +4 years may substitute).
- 8 years Epic application support experience, including complex builds/integrations.
- At least 4 years Epic build experience with responsibility for complex builds/integrations.
Epic Certifications - Required
Epic Cadence
Epic Certifications - Preferred
Epic Referral
Epic Decision Tree Badge
Lean Six Sigma Green Belt certification.