QUALITY DIRECTOR
Department:
Quality
Reports To:
COO
Pay Grade:
Salary
Supervises:
Quality Department
FLSA Classification:
Exempt
Approved By:
Human Resources Administrator
Revision Date:
8.25.2025
JOB SUMMARY
The Quality Director focuses on developing higher-level quality systems, executing daily quality department operations, and ensuring overall compliance. They are responsible for leading and overseeing all aspects of quality control and assurance within the facility. The Quality Director plays a crucial role in ensuring that the products produced by the Company meet or exceed customer expectations and industry standards. They are responsible for continuously maintaining and improving the quality of products manufactured. The Quality Director is also responsible for overseeing and promoting a culture of quality throughout all we do.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develops and implements the Company's quality vision, goals, and long-term strategy aligned with machining industry standards.
- Drives a culture of continuous improvement, precision, and accountability across the organization.
- Leads the Quality Management System (QMS), ensuring compliance with ISO 9001, AS9100, IATF 16949, and other relevant certifications.
- Manages internal and external audits, ensuring compliance with customer, industry, and regulatory requirements.
- Oversees Corrective and Preventive Actions (CAPA) and Root Cause Analysis (RCA).
- Implements robust in-process inspection systems (CMM, optical, surface measurement, SPC, etc.).
- Monitors and reduces scrap, rework, and warranty issues through data-driven analysis.
- Drives First Article Inspection (FAI) and Production Part Approval Process (PPAP) when required.
- Leads the Quality Department, including engineers, inspectors, and technicians.
- Provides training on inspection techniques, GD&T (Geometric Dimensioning & Tolerancing), and quality tools.
- Mentors employees to strengthen problem-solving and continuous improvement skills (Six Sigma, Lean, Kaizen).
- Act as the primary quality representative with customers during audits, product launches, and issue resolution.
- Manages supplier quality programs: qualification, audits, performance monitoring, and corrective actions.
- Ensures that customer complaints and nonconformances are resolved promptly and effectively.
- Defines and monitors KPIs such as PPM (Parts Per Million defect rate), OEE (Overall Equipment Effectiveness), and on-time delivery.
- Reports quality performance and trends to senior leadership. Develops, implements, and maintains the Company's ISO-certified Quality Management System (ISO 9001, ISO 13485, AS9100, or IATF 16949, depending on industry sector).
- Ensures compliance with ISO standards and customer-specific quality requirements through robust documentation, audits, and management reviews.
- Drives continual improvement initiatives in alignment with ISO principles of risk-based thinking, process approach, and customer focus.
- Provides ISO-specific training across the organization, ensuring employees understand their role in maintaining certification and compliance.
- Mentors staff in ISO quality tools such as Root Cause Analysis, Risk Management, and Statistical Process Control (SPC).
The above list outlines the general details that describe the position's principles and essential functions. It shall not be construed as the only duties assigned to the job. An individual in this position must successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
MINIMUM QUALIFICATIONS
- Bachelor's degree or equivalent.
- Great knowledge of industry-specific quality standards and regulations.
- Great problem-solving and analytical skills.
- 5+ years' experience in quality control, assurance, or a similar field.
PREFERRED QUALIFICATIONS
- Master's degree in mechanical engineering, industrial engineering, or a related field.
- Apprenticeship or vocational training.
- 10+ years' experience in quality control or assurance.
- Proven experience in quality management.
- Lean Six Sigma Black Belt
PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Stand, walk, push, pull, reach overhead, and bend to the floor.
- Exert 1 to 25 pounds of force 5% of the time.
- Exert 26 to 50 pounds of force 5% of the time.
- Exert 50-plus pounds of force 5% of the time.
- Reading machine dial gauges, blueprints, precision measuring instruments, and computer screens requires near acuity and accommodation.
- Read English and understand sketches, routings, safety rules, operating and maintenance instructions, and procedure manuals.
- Communicate effectively with employees.
WORKING ENVIRONMENT
The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Primarily an indoor shop-based position, but with an enclosed office on the shop floor.
- Moderate noise levels from operating machines.
- Physical hazards from moving equipment and machine parts.
- Machining fumes, dust, and mist.
- Skin exposed to oils and cutting fluids.
Compensation details: 00 Yearly Salary
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