At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together This Sales Leadership position is responsible for achieving membership, revenue and profitability objectives for the Georgia and Alabama Health plan for employer groups from 2-5000 employees. This leader's responsibility includes leading the Sales Staff and managing the distribution channel of the company's products and services of our core Medical, Specialty and Rx business. This role will lead the development and execution of the annual sales Market Business Plan for Small Business and Key Accounts segment. The VP of Sales for Small Business and Key Accounts must communicate a compelling vision for growth to their team, help them understand their role and responsibilities in its achievement and build a culture of enthusiasm and accountability for execution. Navigate a highly matrixed organization to coordinate its resources in creating strategies to meet/exceed growth and financial performance goals. This person will work in close coordination with peers from other market segments (i.e. Small Business) and business units in development of market strategies. This role leads Sales teams to execute on the market strategies. The role requires development of best practices and performance strategies for the market. Position is responsible for development and management of the market's Small Business & Key Account business plan; advance sales medical and specialty pipeline development and enhancing targeted broker/consultant communications for the market. The role requires development of differentiated messages for each line of business/segment, RFP responses and external presentations using UnitedHealthcare resources. This position can interface and influence with sophisticated prospects, plan sponsors and external consultants to determine and deliver on customized solutions. This role includes responsibility for collaboration and partnership with the VP of Account Management for existing Small Business & Key Account clients. This position follows a hybrid schedule with three in-office days per week Primary Responsibilities: Designs and implements sales strategies for all products and platforms for both UHC and TPA business Establishes management and control processes for proposals, RFP and all quote activity Develops unique strategies and best practices and works to implement those based on local market conditions Balance growth and profitability to achieve maximum short-term and long-term market objectives Recruits, leads, develops, retains and organizes the sales team with an emphasis on achieving targets Maximize team efficiency and develop new team constructs in a rapidly changing environment Develops long-term strategic direction for the entire sales team Accountability for executing sales strategy to attain business results Monitors on-going business plan performance throughout the year Development of broker compensation and incentive programs to drive partner performance and achieve health plan goals. Continuously assess if programs are effective, recommend and execute on changes as needed Possesses expert consultative skills Determines business solutions that align with the goals of the organization Possesses solid communication skills, both written and verbal Drives strategy and improvement of HP NPS score Deploying strategies around EHCV Visibility in the community Capable leader of membership forecasting Relationship Building Perceived as a leader in the market and potentially the region as well as to external market and within UnitedHealthcare. Possesses the ability to build and maintain solid internal relationships and works well in cross-functional teams and with matrix partners. Has demonstrated aptitude to build trusting relationships. Solid consultative sales skills. Has ability to move a prospect through the Key Account sales process. Ability to present solid and persuasive arguments for consideration. Solid presentation skills using company incorporated techniques. Personal involvement in developing large, strategic prospective clients and personal relationships with the C-suite within our largest clients Influence Skills Ability to influence and negotiate complex situations. Ability to influence sophisticated customers and brokers/consultants. Ability to orchestrate and lead a diverse and complex team sale. Ability to develop effective plans for achieving the goals of the organization. Ability to develop trusted relationships with leaders of internal UHC functional areas and appropriately influence their support for the local markets Product Knowledge Detailed understanding of UnitedHealthcare products, platforms, services and solutions including ancillary product lines. This role will influence new product development and will identify new products that will drive profitable growth for the organization Healthcare Knowledge In-depth industry healthcare knowledge understands important trends. Working knowledge of medical and pharmacy management, clinical operations and network management strategies. Strives to understand goals, operating principles, strategies and competitive position of UnitedHealthcare Financial and Underwriting Understands financing methodologies and strategies. Thorough knowledge of underwriting principles and practices. Can explain and justify financial projections for all product funding types. Understands the drivers of administrative costs and plan liabilities. Develop tightly collaborative, trust-based relationships with underwriting leadership to jointly make the best decisions to profitably grow the business over time Internal Operations and Capabilities Understands company's data and reporting capabilities. Ability to navigate internal departments to produce positive service results for clients and the company. Must be able to maintain extensive knowledge of internal resources, roles/responsibilities and processes Personal Attributes Consistent performer. Ability to team/partner with key stakeholders, internally and externally. Solid leadership skills and ability to lead teams, while executing on the UHC culture. Highly effective strategic planning abilities. Consistently demonstrates flexibility, resiliency, and self-awareness. Exhibits a high level of emotional intelligence. Excellent planning and organization skills. Complex problem-solving ability. Ability to multi-task; ability to quickly grasp new ideas and products. Very solid communication skills (written & verbal). Challenger of the status quo to lead and influence the market for the benefit of our customers and distributors You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Sales Insurance License maintained by law 8+ years of successful healthcare insurance sales experience 5+ years of successful sales management experience, possessing a solid track record in establishing results-oriented sales environment 5+ years proven experience with all financing methodologies and strategies (fully insured, self-funded, level- funded) Demonstrated experience assessing talent and addressing development needs Demonstrated experience in selling or managing a sales team responsible for employer groups from 2-5000+ Demonstrated success managing broker/consultant relationships and geographical assignments Ability to travel as required, up to 50% Driver's License and access to reliable transportation All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $130,000 to $240,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes . click apply for full job details
12/08/2025
Full time
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together This Sales Leadership position is responsible for achieving membership, revenue and profitability objectives for the Georgia and Alabama Health plan for employer groups from 2-5000 employees. This leader's responsibility includes leading the Sales Staff and managing the distribution channel of the company's products and services of our core Medical, Specialty and Rx business. This role will lead the development and execution of the annual sales Market Business Plan for Small Business and Key Accounts segment. The VP of Sales for Small Business and Key Accounts must communicate a compelling vision for growth to their team, help them understand their role and responsibilities in its achievement and build a culture of enthusiasm and accountability for execution. Navigate a highly matrixed organization to coordinate its resources in creating strategies to meet/exceed growth and financial performance goals. This person will work in close coordination with peers from other market segments (i.e. Small Business) and business units in development of market strategies. This role leads Sales teams to execute on the market strategies. The role requires development of best practices and performance strategies for the market. Position is responsible for development and management of the market's Small Business & Key Account business plan; advance sales medical and specialty pipeline development and enhancing targeted broker/consultant communications for the market. The role requires development of differentiated messages for each line of business/segment, RFP responses and external presentations using UnitedHealthcare resources. This position can interface and influence with sophisticated prospects, plan sponsors and external consultants to determine and deliver on customized solutions. This role includes responsibility for collaboration and partnership with the VP of Account Management for existing Small Business & Key Account clients. This position follows a hybrid schedule with three in-office days per week Primary Responsibilities: Designs and implements sales strategies for all products and platforms for both UHC and TPA business Establishes management and control processes for proposals, RFP and all quote activity Develops unique strategies and best practices and works to implement those based on local market conditions Balance growth and profitability to achieve maximum short-term and long-term market objectives Recruits, leads, develops, retains and organizes the sales team with an emphasis on achieving targets Maximize team efficiency and develop new team constructs in a rapidly changing environment Develops long-term strategic direction for the entire sales team Accountability for executing sales strategy to attain business results Monitors on-going business plan performance throughout the year Development of broker compensation and incentive programs to drive partner performance and achieve health plan goals. Continuously assess if programs are effective, recommend and execute on changes as needed Possesses expert consultative skills Determines business solutions that align with the goals of the organization Possesses solid communication skills, both written and verbal Drives strategy and improvement of HP NPS score Deploying strategies around EHCV Visibility in the community Capable leader of membership forecasting Relationship Building Perceived as a leader in the market and potentially the region as well as to external market and within UnitedHealthcare. Possesses the ability to build and maintain solid internal relationships and works well in cross-functional teams and with matrix partners. Has demonstrated aptitude to build trusting relationships. Solid consultative sales skills. Has ability to move a prospect through the Key Account sales process. Ability to present solid and persuasive arguments for consideration. Solid presentation skills using company incorporated techniques. Personal involvement in developing large, strategic prospective clients and personal relationships with the C-suite within our largest clients Influence Skills Ability to influence and negotiate complex situations. Ability to influence sophisticated customers and brokers/consultants. Ability to orchestrate and lead a diverse and complex team sale. Ability to develop effective plans for achieving the goals of the organization. Ability to develop trusted relationships with leaders of internal UHC functional areas and appropriately influence their support for the local markets Product Knowledge Detailed understanding of UnitedHealthcare products, platforms, services and solutions including ancillary product lines. This role will influence new product development and will identify new products that will drive profitable growth for the organization Healthcare Knowledge In-depth industry healthcare knowledge understands important trends. Working knowledge of medical and pharmacy management, clinical operations and network management strategies. Strives to understand goals, operating principles, strategies and competitive position of UnitedHealthcare Financial and Underwriting Understands financing methodologies and strategies. Thorough knowledge of underwriting principles and practices. Can explain and justify financial projections for all product funding types. Understands the drivers of administrative costs and plan liabilities. Develop tightly collaborative, trust-based relationships with underwriting leadership to jointly make the best decisions to profitably grow the business over time Internal Operations and Capabilities Understands company's data and reporting capabilities. Ability to navigate internal departments to produce positive service results for clients and the company. Must be able to maintain extensive knowledge of internal resources, roles/responsibilities and processes Personal Attributes Consistent performer. Ability to team/partner with key stakeholders, internally and externally. Solid leadership skills and ability to lead teams, while executing on the UHC culture. Highly effective strategic planning abilities. Consistently demonstrates flexibility, resiliency, and self-awareness. Exhibits a high level of emotional intelligence. Excellent planning and organization skills. Complex problem-solving ability. Ability to multi-task; ability to quickly grasp new ideas and products. Very solid communication skills (written & verbal). Challenger of the status quo to lead and influence the market for the benefit of our customers and distributors You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Sales Insurance License maintained by law 8+ years of successful healthcare insurance sales experience 5+ years of successful sales management experience, possessing a solid track record in establishing results-oriented sales environment 5+ years proven experience with all financing methodologies and strategies (fully insured, self-funded, level- funded) Demonstrated experience assessing talent and addressing development needs Demonstrated experience in selling or managing a sales team responsible for employer groups from 2-5000+ Demonstrated success managing broker/consultant relationships and geographical assignments Ability to travel as required, up to 50% Driver's License and access to reliable transportation All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $130,000 to $240,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes . click apply for full job details
Stable and growing company in Irvine area is seeking VP Controller with Healthcare insurance or Health Plan industry experience. Industry experience is Required for consideration. Position is ideally hybrid or could be flexible if located in the Western US on Pacific Standard Time Zone. VP CONTROLLER SUMMARY Responsible for managing the Accounting and Finance functional areas for all consolidated entities and affiliates, including General Ledger, Accounts Receivable and Accounts Payable, Treasury, accounting and financial management according to GAAP, statutory and regulatory reporting, implementation and monitoring of internal controls, driving efficiencies for operational decision making and process improvement opportunities. This position reports to the Chief Financial Officer and has 5 direct reports. REQUIREMENTS: Health systems, employee benefits healthcare insurance, health benefits third party administrator (TPA) accounting experience required. Minimum BA/BS required in accounting or finance plus CPA designation; MBA or other advanced degree preferred. 10+ years of direct experience in roles with increasing levels of accounting and finance responsibilities; audit experience required. Direct supervision includes performance evaluation, management of teams and processes, and complex accounting functions. Thorough understanding of both statutory and generally accepted accounting principles (GAAP) encompassing fundamental theories, principles, and terminology of accountancy; good understanding of internal control principles. Excellent verbal and written communication skills and the ability to interact with all co-workers from staff to senior management, Company officers and Boards of Directors. Will be required to write financials commentary, or thoroughly review and edit, for the purpose of multiple board packages. RESPONSIBILITIES Responsible for overseeing the timely and accurate preparation of complex accounting, statistical, and narrative financial statements. Train, supervise, and evaluate professional, paraprofessional and clerical staff, including interim and annual performance appraisals. Oversee the financial month-end and quarterly close processes, including review of individual entity and consolidated financial statements, and narrative commentary as part of quarterly board packets prepared for executive leadership, Audit Committee and Boards of Directors. Engage in the annual budget process, work with each entity leader, finalize the annual budget within the expected timeline and continue the budget partnership/relationship with business leaders throughout the year to address and explain variances. Oversee Cash Management/treasury and operational processes as they relate to cash management, Lockboxes, fiscal or internal control processes, policies and procedures. Support of banking relationships and contacts. Support the success of strategic business initiatives by partnering with colleagues in implementing solutions-oriented new, or optimizing existing, processes to achieve their goals and objectives, particularly as decisions may impact accounting processes, financial reporting, or internal controls. Prepare, or direct the preparation of, operational compliance, and other statutory or regulatory filings that may be required for all profit and non-profit entities. Manage multiple external annual audit engagements from initiation to final reports, through direct and indirect staff supervision, preparation of schedules, analyses, and report drafts, document retrieval, and general organization and oversight. Collaborate with the Chief Financial Officer in formulating financial policies in conjunction with the goals and objectives of the Company. Recommend, develop, establish, implement and enforce best practices accounting policies, procedures and internal controls. System Implementation experience. If you meet these requirements, please apply and/or contact Thomas Trout. If you already have met a VACO representative, let them know you are interested. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal . By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here . Virginia residents may access our state specific policies here . Residents of all other states may access our policies here . Canadian residents may access our policies in English here and in French here . Residents of countries governed by GDPR may access our policies here . Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
12/08/2025
Full time
Stable and growing company in Irvine area is seeking VP Controller with Healthcare insurance or Health Plan industry experience. Industry experience is Required for consideration. Position is ideally hybrid or could be flexible if located in the Western US on Pacific Standard Time Zone. VP CONTROLLER SUMMARY Responsible for managing the Accounting and Finance functional areas for all consolidated entities and affiliates, including General Ledger, Accounts Receivable and Accounts Payable, Treasury, accounting and financial management according to GAAP, statutory and regulatory reporting, implementation and monitoring of internal controls, driving efficiencies for operational decision making and process improvement opportunities. This position reports to the Chief Financial Officer and has 5 direct reports. REQUIREMENTS: Health systems, employee benefits healthcare insurance, health benefits third party administrator (TPA) accounting experience required. Minimum BA/BS required in accounting or finance plus CPA designation; MBA or other advanced degree preferred. 10+ years of direct experience in roles with increasing levels of accounting and finance responsibilities; audit experience required. Direct supervision includes performance evaluation, management of teams and processes, and complex accounting functions. Thorough understanding of both statutory and generally accepted accounting principles (GAAP) encompassing fundamental theories, principles, and terminology of accountancy; good understanding of internal control principles. Excellent verbal and written communication skills and the ability to interact with all co-workers from staff to senior management, Company officers and Boards of Directors. Will be required to write financials commentary, or thoroughly review and edit, for the purpose of multiple board packages. RESPONSIBILITIES Responsible for overseeing the timely and accurate preparation of complex accounting, statistical, and narrative financial statements. Train, supervise, and evaluate professional, paraprofessional and clerical staff, including interim and annual performance appraisals. Oversee the financial month-end and quarterly close processes, including review of individual entity and consolidated financial statements, and narrative commentary as part of quarterly board packets prepared for executive leadership, Audit Committee and Boards of Directors. Engage in the annual budget process, work with each entity leader, finalize the annual budget within the expected timeline and continue the budget partnership/relationship with business leaders throughout the year to address and explain variances. Oversee Cash Management/treasury and operational processes as they relate to cash management, Lockboxes, fiscal or internal control processes, policies and procedures. Support of banking relationships and contacts. Support the success of strategic business initiatives by partnering with colleagues in implementing solutions-oriented new, or optimizing existing, processes to achieve their goals and objectives, particularly as decisions may impact accounting processes, financial reporting, or internal controls. Prepare, or direct the preparation of, operational compliance, and other statutory or regulatory filings that may be required for all profit and non-profit entities. Manage multiple external annual audit engagements from initiation to final reports, through direct and indirect staff supervision, preparation of schedules, analyses, and report drafts, document retrieval, and general organization and oversight. Collaborate with the Chief Financial Officer in formulating financial policies in conjunction with the goals and objectives of the Company. Recommend, develop, establish, implement and enforce best practices accounting policies, procedures and internal controls. System Implementation experience. If you meet these requirements, please apply and/or contact Thomas Trout. If you already have met a VACO representative, let them know you are interested. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal . By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here . Virginia residents may access our state specific policies here . Residents of all other states may access our policies here . Canadian residents may access our policies in English here and in French here . Residents of countries governed by GDPR may access our policies here . Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Stable and growing company in Irvine area is seeking VP Controller with Healthcare insurance or Health Plan industry experience. Industry experience is Required for consideration. Position is ideally hybrid or could be flexible if located in the Western US on Pacific Standard Time Zone. VP CONTROLLER SUMMARY Responsible for managing the Accounting and Finance functional areas for all consolidated entities and affiliates, including General Ledger, Accounts Receivable and Accounts Payable, Treasury, accounting and financial management according to GAAP, statutory and regulatory reporting, implementation and monitoring of internal controls, driving efficiencies for operational decision making and process improvement opportunities. This position reports to the Chief Financial Officer and has 5 direct reports. REQUIREMENTS: Health systems, employee benefits healthcare insurance, health benefits third party administrator (TPA) accounting experience required. Minimum BA/BS required in accounting or finance plus CPA designation; MBA or other advanced degree preferred. 10+ years of direct experience in roles with increasing levels of accounting and finance responsibilities; audit experience required. Direct supervision includes performance evaluation, management of teams and processes, and complex accounting functions. Thorough understanding of both statutory and generally accepted accounting principles (GAAP) encompassing fundamental theories, principles, and terminology of accountancy; good understanding of internal control principles. Excellent verbal and written communication skills and the ability to interact with all co-workers from staff to senior management, Company officers and Boards of Directors. Will be required to write financials commentary, or thoroughly review and edit, for the purpose of multiple board packages. RESPONSIBILITIES Responsible for overseeing the timely and accurate preparation of complex accounting, statistical, and narrative financial statements. Train, supervise, and evaluate professional, paraprofessional and clerical staff, including interim and annual performance appraisals. Oversee the financial month-end and quarterly close processes, including review of individual entity and consolidated financial statements, and narrative commentary as part of quarterly board packets prepared for executive leadership, Audit Committee and Boards of Directors. Engage in the annual budget process, work with each entity leader, finalize the annual budget within the expected timeline and continue the budget partnership/relationship with business leaders throughout the year to address and explain variances. Oversee Cash Management/treasury and operational processes as they relate to cash management, Lockboxes, fiscal or internal control processes, policies and procedures. Support of banking relationships and contacts. Support the success of strategic business initiatives by partnering with colleagues in implementing solutions-oriented new, or optimizing existing, processes to achieve their goals and objectives, particularly as decisions may impact accounting processes, financial reporting, or internal controls. Prepare, or direct the preparation of, operational compliance, and other statutory or regulatory filings that may be required for all profit and non-profit entities. Manage multiple external annual audit engagements from initiation to final reports, through direct and indirect staff supervision, preparation of schedules, analyses, and report drafts, document retrieval, and general organization and oversight. Collaborate with the Chief Financial Officer in formulating financial policies in conjunction with the goals and objectives of the Company. Recommend, develop, establish, implement and enforce best practices accounting policies, procedures and internal controls. System Implementation experience. If you meet these requirements, please apply and/or contact Thomas Trout. If you already have met a VACO representative, let them know you are interested. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal . By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here . Virginia residents may access our state specific policies here . Residents of all other states may access our policies here . Canadian residents may access our policies in English here and in French here . Residents of countries governed by GDPR may access our policies here . Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
12/08/2025
Full time
Stable and growing company in Irvine area is seeking VP Controller with Healthcare insurance or Health Plan industry experience. Industry experience is Required for consideration. Position is ideally hybrid or could be flexible if located in the Western US on Pacific Standard Time Zone. VP CONTROLLER SUMMARY Responsible for managing the Accounting and Finance functional areas for all consolidated entities and affiliates, including General Ledger, Accounts Receivable and Accounts Payable, Treasury, accounting and financial management according to GAAP, statutory and regulatory reporting, implementation and monitoring of internal controls, driving efficiencies for operational decision making and process improvement opportunities. This position reports to the Chief Financial Officer and has 5 direct reports. REQUIREMENTS: Health systems, employee benefits healthcare insurance, health benefits third party administrator (TPA) accounting experience required. Minimum BA/BS required in accounting or finance plus CPA designation; MBA or other advanced degree preferred. 10+ years of direct experience in roles with increasing levels of accounting and finance responsibilities; audit experience required. Direct supervision includes performance evaluation, management of teams and processes, and complex accounting functions. Thorough understanding of both statutory and generally accepted accounting principles (GAAP) encompassing fundamental theories, principles, and terminology of accountancy; good understanding of internal control principles. Excellent verbal and written communication skills and the ability to interact with all co-workers from staff to senior management, Company officers and Boards of Directors. Will be required to write financials commentary, or thoroughly review and edit, for the purpose of multiple board packages. RESPONSIBILITIES Responsible for overseeing the timely and accurate preparation of complex accounting, statistical, and narrative financial statements. Train, supervise, and evaluate professional, paraprofessional and clerical staff, including interim and annual performance appraisals. Oversee the financial month-end and quarterly close processes, including review of individual entity and consolidated financial statements, and narrative commentary as part of quarterly board packets prepared for executive leadership, Audit Committee and Boards of Directors. Engage in the annual budget process, work with each entity leader, finalize the annual budget within the expected timeline and continue the budget partnership/relationship with business leaders throughout the year to address and explain variances. Oversee Cash Management/treasury and operational processes as they relate to cash management, Lockboxes, fiscal or internal control processes, policies and procedures. Support of banking relationships and contacts. Support the success of strategic business initiatives by partnering with colleagues in implementing solutions-oriented new, or optimizing existing, processes to achieve their goals and objectives, particularly as decisions may impact accounting processes, financial reporting, or internal controls. Prepare, or direct the preparation of, operational compliance, and other statutory or regulatory filings that may be required for all profit and non-profit entities. Manage multiple external annual audit engagements from initiation to final reports, through direct and indirect staff supervision, preparation of schedules, analyses, and report drafts, document retrieval, and general organization and oversight. Collaborate with the Chief Financial Officer in formulating financial policies in conjunction with the goals and objectives of the Company. Recommend, develop, establish, implement and enforce best practices accounting policies, procedures and internal controls. System Implementation experience. If you meet these requirements, please apply and/or contact Thomas Trout. If you already have met a VACO representative, let them know you are interested. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal . By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here . Virginia residents may access our state specific policies here . Residents of all other states may access our policies here . Canadian residents may access our policies in English here and in French here . Residents of countries governed by GDPR may access our policies here . Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Position Summary: As the overall leader of the local sales organization for a given Region, the VP of Sales helps shape and execute the sales vision for the organization by ensuring appropriate processes, systems, people and culture are in place to win in the market. Furthermore, this position will be accountable for successfully meeting all plan goals for local sales growth, contract sales growth and margin management. Overall, this position is responsible for executing the center led strategies, ensuring top talent in the Director level positions, and leveraging selling resources such as New Business Developers, Specialists and others to grow market share and enable a consultative team-based selling organization. Coaching all Director level positions to meet and exceed company objectives is a core responsibility. As noted in Sysco's Leadership Framework; On-target performance includes exhibiting the following framework components; Core Qualities, Shaping the Future, Delivering Business Results and Leading People. Up to 75% Travel Required within Region. Responsibilities: This position will lead a high-performing local sales organization responsible for growing Sysco's market share On target performance includes meeting and exceeding company plan objectives established in the annual planning period Lead and direct Customer Engagement efforts by enabling the Specialists, Customer Success Team, Shop, etc.) Collaborates and establishes a productive working relationship with cross-functional departments; including Specialty, Regional VP's, Market, and Corporate teams R esponsible for the recruitment and development of all local sales leadership and sales associates. Manages the performance management and leadership development of Regional Sales Managers, Director of Business Resources, Director of Business Development, Director of Contract Sales, Director of Sales Operations, and all other direct reports Champions and leads performance management in all areas to including key performance indicators (KPIs) focused on new customer growth, Sales and Piece Growth, GP$ generation, Market Share increase and execute all center led marketing and sales strategies. These KPIs will be tracked via Sysco Salesforce platform. Partner/coordinate with the Director of Business Resources to maximize the productivity of selling resources such as specialists to grow profitable market share. Participate in all national campaigns and promotions Accountable for successfully implementing key corporate/market changes and programs across all sales positions; ensuring all sales associates achieve required behavior changes and performance metrics Develops and coordinates sales selling cycle and methodology. Fully leverages sales resources such as Key Account Representatives (KAR) model, Expert roles, Customer Success Team (CST) and Centralized Customer Care (CCC) to manage sales activities and minimize field administrative focus. Develops and executes strategies to deliver sales budgets and Regional Profit Plans. Directly manages major and critical developing client accounts and coordinate the management of all other accounts. Professionally represents Sysco at various community and/or business meetings to promote the company Accountable for building and leading the strategy for development of the sales associates and managers by full utilization the CMP process. EDUCATION/EXPERIENCE: Minimum : Bachelor's degree in a related field or 10 years sales experience, and 7 years leading a B2B sales team in a professional sales environment with demonstrated success. Note to HR : Incumbents in role excused from bachelor's degree requirement KNOWLEDGE & SKILLS: Strong performance management capabilities with direct reports Solid analytical problem-solving skills, including familiarity with analyzing reports & deriving insights from data Ability to express information in terms of profit and loss, food cost and expense ratio Strong financial acumen and ability to properly plan and execute business plans Embraces change and champions corporate initiatives Demonstrated ability to coach and mentor peers and associates Strong interpersonal skills and ability to work with and influence a variety of key stakeholders Strong communication skills; ability to effectively communicate with internal and external teams Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth Lead a team of high performing sales associates to deliver against deadlines and produce high-quality results (accuracy, thoroughness in the deliverables they are producing) P roficient in Microsoft Applications Suite (Word, Excel, PowerPoint, Outlook) Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time Business and restaurant operations acumen to manage sophisticated customers Demonstrated experience with building trust with a prospective customer and securing new business Demonstrated skills in the area of consultative selling, networking and negotiations Proactive, self-directed, with the ability to structure a weekly schedule to be successful Demonstrates mastery of skills in the areas of consultative selling, marketing principles, product lines, prospecting, networking, coaching, training, presentation and negotiations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to successfully engage and lead individual and team discussions and meetings Ability to apply all relevant policies in a consistent, timely and objective manner Understanding of Sysco's key business metrics Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations Reports to work promptly and regularly; works well with others; demonstrates the ability to consistently meet deadlines To be successful in this position, the individual performing the duties must successfully demonstrate all the Leadership Framework competencies for this position.
12/07/2025
Full time
Position Summary: As the overall leader of the local sales organization for a given Region, the VP of Sales helps shape and execute the sales vision for the organization by ensuring appropriate processes, systems, people and culture are in place to win in the market. Furthermore, this position will be accountable for successfully meeting all plan goals for local sales growth, contract sales growth and margin management. Overall, this position is responsible for executing the center led strategies, ensuring top talent in the Director level positions, and leveraging selling resources such as New Business Developers, Specialists and others to grow market share and enable a consultative team-based selling organization. Coaching all Director level positions to meet and exceed company objectives is a core responsibility. As noted in Sysco's Leadership Framework; On-target performance includes exhibiting the following framework components; Core Qualities, Shaping the Future, Delivering Business Results and Leading People. Up to 75% Travel Required within Region. Responsibilities: This position will lead a high-performing local sales organization responsible for growing Sysco's market share On target performance includes meeting and exceeding company plan objectives established in the annual planning period Lead and direct Customer Engagement efforts by enabling the Specialists, Customer Success Team, Shop, etc.) Collaborates and establishes a productive working relationship with cross-functional departments; including Specialty, Regional VP's, Market, and Corporate teams R esponsible for the recruitment and development of all local sales leadership and sales associates. Manages the performance management and leadership development of Regional Sales Managers, Director of Business Resources, Director of Business Development, Director of Contract Sales, Director of Sales Operations, and all other direct reports Champions and leads performance management in all areas to including key performance indicators (KPIs) focused on new customer growth, Sales and Piece Growth, GP$ generation, Market Share increase and execute all center led marketing and sales strategies. These KPIs will be tracked via Sysco Salesforce platform. Partner/coordinate with the Director of Business Resources to maximize the productivity of selling resources such as specialists to grow profitable market share. Participate in all national campaigns and promotions Accountable for successfully implementing key corporate/market changes and programs across all sales positions; ensuring all sales associates achieve required behavior changes and performance metrics Develops and coordinates sales selling cycle and methodology. Fully leverages sales resources such as Key Account Representatives (KAR) model, Expert roles, Customer Success Team (CST) and Centralized Customer Care (CCC) to manage sales activities and minimize field administrative focus. Develops and executes strategies to deliver sales budgets and Regional Profit Plans. Directly manages major and critical developing client accounts and coordinate the management of all other accounts. Professionally represents Sysco at various community and/or business meetings to promote the company Accountable for building and leading the strategy for development of the sales associates and managers by full utilization the CMP process. EDUCATION/EXPERIENCE: Minimum : Bachelor's degree in a related field or 10 years sales experience, and 7 years leading a B2B sales team in a professional sales environment with demonstrated success. Note to HR : Incumbents in role excused from bachelor's degree requirement KNOWLEDGE & SKILLS: Strong performance management capabilities with direct reports Solid analytical problem-solving skills, including familiarity with analyzing reports & deriving insights from data Ability to express information in terms of profit and loss, food cost and expense ratio Strong financial acumen and ability to properly plan and execute business plans Embraces change and champions corporate initiatives Demonstrated ability to coach and mentor peers and associates Strong interpersonal skills and ability to work with and influence a variety of key stakeholders Strong communication skills; ability to effectively communicate with internal and external teams Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth Lead a team of high performing sales associates to deliver against deadlines and produce high-quality results (accuracy, thoroughness in the deliverables they are producing) P roficient in Microsoft Applications Suite (Word, Excel, PowerPoint, Outlook) Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time Business and restaurant operations acumen to manage sophisticated customers Demonstrated experience with building trust with a prospective customer and securing new business Demonstrated skills in the area of consultative selling, networking and negotiations Proactive, self-directed, with the ability to structure a weekly schedule to be successful Demonstrates mastery of skills in the areas of consultative selling, marketing principles, product lines, prospecting, networking, coaching, training, presentation and negotiations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to successfully engage and lead individual and team discussions and meetings Ability to apply all relevant policies in a consistent, timely and objective manner Understanding of Sysco's key business metrics Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations Reports to work promptly and regularly; works well with others; demonstrates the ability to consistently meet deadlines To be successful in this position, the individual performing the duties must successfully demonstrate all the Leadership Framework competencies for this position.
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE TYPE: Secret TRAVEL: Yes, 25% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Fellows are recognized experts in their fields who solve the hardest technical problems while ensuring we retain the hard-won insights needed to perform complex tasks successfully. These leaders define possible in our most important technical capability areas while identifying and cultivating essential people, processes, and tools. They are deployed against critical programs and captures, aligned with our sector's top business priorities, and advance our products and solutions to meet customers' missions every day. The ideal candidate will set and drive strategy for a broad set of technical initiatives and be empowered to make decisions that significantly impact annual operating plans (AOP), long-range strategic plan (LRSP) outcomes, and the Technology Roadmap. The Northrop Grumman Fellow is expected to provide scientific, technical, intellectual leadership, as well as analytical support contributing to the advancement of growth goals. The candidate must also have a strong grasp of campaign execution, networking strategy, and possess the skills, drive, and judgement to successfully interface with senior leaders/technologists across the company and customer community. Northrop Grumman Defense Systems Sector Strategic Deterrent Systems Division is seeking an NG Fellow 1 SDS Division Chief Data Engineer who will play an instrumental role in developing, evolving, and leading technological strategy in this skill area for the broader organization .This position will be located in Roy, Utah. This role may offer a competitive relocation assistance package. General responsibilities may include but are not limited to: Develop and execute a comprehensive data strategy, aligned with the organization's goals, and focuses on digital engineering, digital thread, and advanced analytics across weapon system design, manufacturing, and sustainment. Oversee the design, implementation, and maintenance of scalable data infrastructure, to include data creation/collection, storage, management, integration and analysis, and data serving through modern technology. Lead and govern the use of the Program data infrastructure and capabilities to ensure seamless data flow and traceability across engineering, supply chain, and operational systems to include functional allocated and product baseline data from our suppliers. Drive innovation and program adoption of data science, machine learning, and AI to enhance program performance. Collaborate with engineering and business leaders to align data initiatives with corporate goals, including leveraging AI, digital twins, model-based systems engineering (MBSE), and Industry 4.0 adoption. Develop and enable program data risks management process in concurrence with program risk management. Maintain knowledge of current and emerging trends and technologies in data management and analytics and ensure proper utilization where applicable. Mentor and build a high-performing data team, fostering a culture of technical excellence and innovation. Serve as a thought leader, representing the company at industry forums, conferences, and with government and commercial partners. Leadership Skills: Demonstrated ability to lead cross-functional teams and ability to interface across disciplines: systems engineering, DevOps, data engineering, and IT. Strong stakeholder management skills, including presenting solutions to senior leadership. Experience in leading organizational change and ensuring successful adoption of new technologies and best practices. Experience mentoring junior engineers and fostering a culture of continuous improvement. Proven ability to build and lead high-performing teams, including recruitment, performance management, and professional development. Ability to strategically allocate resources and manage budgets to optimize team performance and deliver value-driven results. Proven ability to design and implement DevOps frameworks for data teams, improving operational efficiency and reducing time-to-insight. Experience in leading cloud transformation projects for legacy data systems. Demonstrated success in driving company-wide data strategy and innovation, aligning technical goals with business objectives. Ability to influence and gain buy-in from key stakeholders, ensuring alignment and successful project delivery. Technical Skills and Core Competencies: Expertise in data governance, data security, data modeling, and enterprise architecture frameworks. Experience in understanding, managing, and integrating business or DoD Program data across a variety of tool sets and data sources. Data Architecture experience with and understanding of data lakes, warehouses, and/or streaming platforms. Data Engineering experience with tooling, such as Apache Spark and Kafka, and orchestration tools like Apache Airflow or equivalent. Continuous Integration/Continuous Deployment experience with CI/CD tools like Jenkins or GitLab tailored for data pipelines. Cloud Expertise experience and/or knowledge in cloud platforms like AWS or Azure. Basic Qualifications: Bachelor's degree in Computer Science, Data Engineering, Information Systems, or a related field and 20+ years of related experience; 18+ years of experience with a Masters; 15+ years of experience with a PhD. 10+ years of experience in data infrastructure, DevOps, and data engineering, with 3+ years in a leadership or senior technical role. Active Secret Security Clearance . Proven track record of architecting and realizing scalable, secure, and cost-effective data platforms preferably utilizing cloud-based platforms. Demonstrated experience in leading large-scale projects from conception to deployment, managing multidisciplinary teams, and driving success through strategic vision and strong leadership. Proven track record of providing data driven insights at scale through data engineering, data integration and data science practices. Strong communication and presentation skills for collaborating with data scientists, engineers, and leadership stakeholders. Ability to travel up to 25%. Preferred Qualifications: Master's degree or Ph.D. in data engineering, data science, computer science, cloud computing, or a related field. Active Top-Secret Security Clearance . Relevant certifications such as AWS Certified Solutions Architect (Professional), AWS Certified Data Analytics Specialty, Azure Data Engineer Associate, or Google Professional Data Engineer. MLOps Expertise, Observability Tools, Data Versioning, and Containerization for deploying data engineering workflows. Expertise in cloud security best practices, including IAM, encryption, and compliance with frameworks like NIST or FedRAMP. Knowledge of advanced networking concepts such as VPC peering, VPNs, and load balancing for data-heavy applications. Primary Level Salary Range: $183,800.00 - $275,800.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S . click apply for full job details
12/07/2025
Full time
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE TYPE: Secret TRAVEL: Yes, 25% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Fellows are recognized experts in their fields who solve the hardest technical problems while ensuring we retain the hard-won insights needed to perform complex tasks successfully. These leaders define possible in our most important technical capability areas while identifying and cultivating essential people, processes, and tools. They are deployed against critical programs and captures, aligned with our sector's top business priorities, and advance our products and solutions to meet customers' missions every day. The ideal candidate will set and drive strategy for a broad set of technical initiatives and be empowered to make decisions that significantly impact annual operating plans (AOP), long-range strategic plan (LRSP) outcomes, and the Technology Roadmap. The Northrop Grumman Fellow is expected to provide scientific, technical, intellectual leadership, as well as analytical support contributing to the advancement of growth goals. The candidate must also have a strong grasp of campaign execution, networking strategy, and possess the skills, drive, and judgement to successfully interface with senior leaders/technologists across the company and customer community. Northrop Grumman Defense Systems Sector Strategic Deterrent Systems Division is seeking an NG Fellow 1 SDS Division Chief Data Engineer who will play an instrumental role in developing, evolving, and leading technological strategy in this skill area for the broader organization .This position will be located in Roy, Utah. This role may offer a competitive relocation assistance package. General responsibilities may include but are not limited to: Develop and execute a comprehensive data strategy, aligned with the organization's goals, and focuses on digital engineering, digital thread, and advanced analytics across weapon system design, manufacturing, and sustainment. Oversee the design, implementation, and maintenance of scalable data infrastructure, to include data creation/collection, storage, management, integration and analysis, and data serving through modern technology. Lead and govern the use of the Program data infrastructure and capabilities to ensure seamless data flow and traceability across engineering, supply chain, and operational systems to include functional allocated and product baseline data from our suppliers. Drive innovation and program adoption of data science, machine learning, and AI to enhance program performance. Collaborate with engineering and business leaders to align data initiatives with corporate goals, including leveraging AI, digital twins, model-based systems engineering (MBSE), and Industry 4.0 adoption. Develop and enable program data risks management process in concurrence with program risk management. Maintain knowledge of current and emerging trends and technologies in data management and analytics and ensure proper utilization where applicable. Mentor and build a high-performing data team, fostering a culture of technical excellence and innovation. Serve as a thought leader, representing the company at industry forums, conferences, and with government and commercial partners. Leadership Skills: Demonstrated ability to lead cross-functional teams and ability to interface across disciplines: systems engineering, DevOps, data engineering, and IT. Strong stakeholder management skills, including presenting solutions to senior leadership. Experience in leading organizational change and ensuring successful adoption of new technologies and best practices. Experience mentoring junior engineers and fostering a culture of continuous improvement. Proven ability to build and lead high-performing teams, including recruitment, performance management, and professional development. Ability to strategically allocate resources and manage budgets to optimize team performance and deliver value-driven results. Proven ability to design and implement DevOps frameworks for data teams, improving operational efficiency and reducing time-to-insight. Experience in leading cloud transformation projects for legacy data systems. Demonstrated success in driving company-wide data strategy and innovation, aligning technical goals with business objectives. Ability to influence and gain buy-in from key stakeholders, ensuring alignment and successful project delivery. Technical Skills and Core Competencies: Expertise in data governance, data security, data modeling, and enterprise architecture frameworks. Experience in understanding, managing, and integrating business or DoD Program data across a variety of tool sets and data sources. Data Architecture experience with and understanding of data lakes, warehouses, and/or streaming platforms. Data Engineering experience with tooling, such as Apache Spark and Kafka, and orchestration tools like Apache Airflow or equivalent. Continuous Integration/Continuous Deployment experience with CI/CD tools like Jenkins or GitLab tailored for data pipelines. Cloud Expertise experience and/or knowledge in cloud platforms like AWS or Azure. Basic Qualifications: Bachelor's degree in Computer Science, Data Engineering, Information Systems, or a related field and 20+ years of related experience; 18+ years of experience with a Masters; 15+ years of experience with a PhD. 10+ years of experience in data infrastructure, DevOps, and data engineering, with 3+ years in a leadership or senior technical role. Active Secret Security Clearance . Proven track record of architecting and realizing scalable, secure, and cost-effective data platforms preferably utilizing cloud-based platforms. Demonstrated experience in leading large-scale projects from conception to deployment, managing multidisciplinary teams, and driving success through strategic vision and strong leadership. Proven track record of providing data driven insights at scale through data engineering, data integration and data science practices. Strong communication and presentation skills for collaborating with data scientists, engineers, and leadership stakeholders. Ability to travel up to 25%. Preferred Qualifications: Master's degree or Ph.D. in data engineering, data science, computer science, cloud computing, or a related field. Active Top-Secret Security Clearance . Relevant certifications such as AWS Certified Solutions Architect (Professional), AWS Certified Data Analytics Specialty, Azure Data Engineer Associate, or Google Professional Data Engineer. MLOps Expertise, Observability Tools, Data Versioning, and Containerization for deploying data engineering workflows. Expertise in cloud security best practices, including IAM, encryption, and compliance with frameworks like NIST or FedRAMP. Knowledge of advanced networking concepts such as VPC peering, VPNs, and load balancing for data-heavy applications. Primary Level Salary Range: $183,800.00 - $275,800.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Marketing Communications Manager - San Diego, CA Office US-CA-San Diego Job ID: Type: Regular Full-Time # of Openings: 1 Category: Marketing Corporate Office Overview The Marketing Communications Manager plays a key role in the successful execution of BluPeak Credit Union's marketing and digital banking strategic plans. The manager supports the VP, Marketing and Digital Experience by driving initiatives that enhance the credit union's visibility, digital transformation efforts, and member experience. This position holds the ultimate responsibility of managing the day-to-day operations of the marketing and digital banking team. This role is responsible for the execution and oversight of integrated marketing, internal and external communications, and brand management initiatives ensuring all messaging, campaigns, and materials consistently support the credit union's brand, member engagement goals, and strategic objectives. The position collaborates cross-functionally with internal stakeholders to promote products, support digital adoption, and drive member growth. Responsibilities Marketing Strategy & Campaign Management • Develops and implements integrated marketing campaigns to attract, engage, and retain members across digital and traditional channels. • Leads cross-functional marketing initiatives including product rollouts, promotions, new technology launches, digital channel enhancements, and member onboarding communications. • Oversees the development and maintenance of the marketing content calendar and coordinate execution across all digital, traditional and branch channels. • Collaborates with creative and product teams to develop compelling marketing materials aligned with member needs and business goals. • Maintains brand consistency across all internal and external communications and ensures adherence to visual and style guidelines. Digital & Member Experience Support • Supports marketing strategies that drive digital platform adoption and optimize the digital banking member experience. • Oversees the evaluation, development, testing, and implementation of new digital banking platform initiatives. • Evaluates digital member journeys to ensure touchpoints are intuitive, on-brand, and optimized for engagement and performance. • Uses analytics and campaign data to refine messaging, target segments, and improve member communication effectiveness. Product & Program Marketing • Translates product features and benefits into clear, member-focused messaging across campaigns and collateral. • Manages marketing for key product areas, particularly deposit and loan offerings, including promotional campaigns and product lifecycle support. • Works closely with compliance and product teams to ensure marketing materials meet regulatory and brand standards. • Supports special event planning and implementation, including the annual employee meeting, strategic partner events, Annual Membership meeting, special board meetings, media events, business development events/on-sites, community events, and member education events (ex. workshops). Occasional meeting/event staffing support as assigned. Team & Project Management • Leads and manages a high-performing marketing and digital banking team, providing coaching, guidance, performance management, and professional development. • Prioritizes and assigns marketing projects, ensuring delivery is timely, accurate, and aligned with strategic objectives. • Collaborates cross-functionally to ensure alignment and support for enterprise-wide initiatives and campaigns. Budgeting & Vendor Management • Develops and manages assigned marketing, digital experience, and research budgets, ensuring programs are executed within financial guidelines. • Oversees third-party vendors and agency partners to support campaign execution, creative development, printing, mailing, and digital production. • Processes payables/receivables and provides budget variance reports, expense tracking, and recommendations for cost optimization. • Leads the development, deployment, and implementation of BluPeak's marketing automation tools, including its integration into enterprise-wide systems (core, account and loan origination systems, digital banking platforms, etc.) to improve member relationship building and member profitability. Data Analysis & Reporting • Monitors and reports on campaign performance, using data insights to enhance effectiveness and inform future planning. • Develops trend reports and performance dashboards to identify opportunities for engagement, retention, and product penetration. • Uses member segmentation and behavioral data to create targeted campaigns for specific member needs and life stages. Compliance & Regulatory Support • Ensures that all marketing and communication materials comply with applicable credit union policy, financial regulations, brand standards, and internal review processes. • Partners with Compliance, Risk, and Legal teams on development of required disclosures, privacy notices, fee schedules, and other annual publications. • Adheres to company policy and procedure, complete annual compliance training, and comply with business continuity and vendor management policy. These are crucial to the success of the organization and regulatory compliance and/or safety and soundness for the sustainability of the credit union. • Complies with all Anti-Money Laundering laws such as the Bank Secrecy Act, OFAC and USA PATRIOT Act and all related policies and procedures including accurate Member/Customer Identification Program, member due diligence, accurate OFAC match processing, and reporting unusual activities and suspected fraud. Administrative & Strategic Support • Supports annual planning, goal setting, and execution for marketing and digital banking initiatives aligned with organizational objectives. • Maintains up-to-date knowledge of marketing best practices, financial services trends, and digital tools to drive innovation. • Performs other duties as assigned to support departmental or organizational needs. SUPERVISORY RESPONSIBILITIES This position will manage up to 6 direct reports and carry out supervisory responsibilities in accordance with BluPeak's policies and applicable laws. This position will also supervise third-party vendors and project teams as assigned. Qualifications EDUCATION and/or EXPERIENCE B.A./B.S. degree in Marketing, Communications, or a related field. Minimum five years of direct marketing / communications experience is required, including a minimum of two years in a management/supervisor role. Strong knowledge of financial institution products, services, and competitors, along with experience in promotions, research, public relations, social media, and problem-solving preferred. TECHNOLOGY PROFICIENCY To perform this job, the employee must possess applicable technology skills. Strong phone and MS Office skills (including Excel, Word, Outlook, PowerPoint) and the ability to learn new programs as applicable. Must be proficient in desktop publishing environments, and have strong word processing and design software skills. Knowledge of Photoshop, Illustrator, In Design, and basic HTML required. OTHER QUALIFICATIONS • Self-directed with the ability to prioritize and multi-task, organize and meet scheduled deadlines and handle a variety of tasks concurrently in a fast-paced, deadline-driven environment. • Ability to effectively coordinate efforts through a diverse internal and external team • Ability to analyze data to identify key findings. • Superior project management, planning and organizational skills. • Strong team player with the ability to adapt to an ever-changing, organic environment • Must be hands-on with all facets of the job. • Ability to think strategically, as well as tactically. BluPeak Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Employment may be contingent upon BluPeak Credit Union's receipt of an acceptable and job-related background check, drug screen and credit check, as applicable and permissible by law. BluPeak Credit Union is committed to working and providing reasonable accommodation to applicants with physical, mental disabilities and sincerely held religious beliefs. For more information, contact Human Resources. PM17 Compensation details: 00 Yearly Salary PI103e0badd5-
12/05/2025
Full time
Marketing Communications Manager - San Diego, CA Office US-CA-San Diego Job ID: Type: Regular Full-Time # of Openings: 1 Category: Marketing Corporate Office Overview The Marketing Communications Manager plays a key role in the successful execution of BluPeak Credit Union's marketing and digital banking strategic plans. The manager supports the VP, Marketing and Digital Experience by driving initiatives that enhance the credit union's visibility, digital transformation efforts, and member experience. This position holds the ultimate responsibility of managing the day-to-day operations of the marketing and digital banking team. This role is responsible for the execution and oversight of integrated marketing, internal and external communications, and brand management initiatives ensuring all messaging, campaigns, and materials consistently support the credit union's brand, member engagement goals, and strategic objectives. The position collaborates cross-functionally with internal stakeholders to promote products, support digital adoption, and drive member growth. Responsibilities Marketing Strategy & Campaign Management • Develops and implements integrated marketing campaigns to attract, engage, and retain members across digital and traditional channels. • Leads cross-functional marketing initiatives including product rollouts, promotions, new technology launches, digital channel enhancements, and member onboarding communications. • Oversees the development and maintenance of the marketing content calendar and coordinate execution across all digital, traditional and branch channels. • Collaborates with creative and product teams to develop compelling marketing materials aligned with member needs and business goals. • Maintains brand consistency across all internal and external communications and ensures adherence to visual and style guidelines. Digital & Member Experience Support • Supports marketing strategies that drive digital platform adoption and optimize the digital banking member experience. • Oversees the evaluation, development, testing, and implementation of new digital banking platform initiatives. • Evaluates digital member journeys to ensure touchpoints are intuitive, on-brand, and optimized for engagement and performance. • Uses analytics and campaign data to refine messaging, target segments, and improve member communication effectiveness. Product & Program Marketing • Translates product features and benefits into clear, member-focused messaging across campaigns and collateral. • Manages marketing for key product areas, particularly deposit and loan offerings, including promotional campaigns and product lifecycle support. • Works closely with compliance and product teams to ensure marketing materials meet regulatory and brand standards. • Supports special event planning and implementation, including the annual employee meeting, strategic partner events, Annual Membership meeting, special board meetings, media events, business development events/on-sites, community events, and member education events (ex. workshops). Occasional meeting/event staffing support as assigned. Team & Project Management • Leads and manages a high-performing marketing and digital banking team, providing coaching, guidance, performance management, and professional development. • Prioritizes and assigns marketing projects, ensuring delivery is timely, accurate, and aligned with strategic objectives. • Collaborates cross-functionally to ensure alignment and support for enterprise-wide initiatives and campaigns. Budgeting & Vendor Management • Develops and manages assigned marketing, digital experience, and research budgets, ensuring programs are executed within financial guidelines. • Oversees third-party vendors and agency partners to support campaign execution, creative development, printing, mailing, and digital production. • Processes payables/receivables and provides budget variance reports, expense tracking, and recommendations for cost optimization. • Leads the development, deployment, and implementation of BluPeak's marketing automation tools, including its integration into enterprise-wide systems (core, account and loan origination systems, digital banking platforms, etc.) to improve member relationship building and member profitability. Data Analysis & Reporting • Monitors and reports on campaign performance, using data insights to enhance effectiveness and inform future planning. • Develops trend reports and performance dashboards to identify opportunities for engagement, retention, and product penetration. • Uses member segmentation and behavioral data to create targeted campaigns for specific member needs and life stages. Compliance & Regulatory Support • Ensures that all marketing and communication materials comply with applicable credit union policy, financial regulations, brand standards, and internal review processes. • Partners with Compliance, Risk, and Legal teams on development of required disclosures, privacy notices, fee schedules, and other annual publications. • Adheres to company policy and procedure, complete annual compliance training, and comply with business continuity and vendor management policy. These are crucial to the success of the organization and regulatory compliance and/or safety and soundness for the sustainability of the credit union. • Complies with all Anti-Money Laundering laws such as the Bank Secrecy Act, OFAC and USA PATRIOT Act and all related policies and procedures including accurate Member/Customer Identification Program, member due diligence, accurate OFAC match processing, and reporting unusual activities and suspected fraud. Administrative & Strategic Support • Supports annual planning, goal setting, and execution for marketing and digital banking initiatives aligned with organizational objectives. • Maintains up-to-date knowledge of marketing best practices, financial services trends, and digital tools to drive innovation. • Performs other duties as assigned to support departmental or organizational needs. SUPERVISORY RESPONSIBILITIES This position will manage up to 6 direct reports and carry out supervisory responsibilities in accordance with BluPeak's policies and applicable laws. This position will also supervise third-party vendors and project teams as assigned. Qualifications EDUCATION and/or EXPERIENCE B.A./B.S. degree in Marketing, Communications, or a related field. Minimum five years of direct marketing / communications experience is required, including a minimum of two years in a management/supervisor role. Strong knowledge of financial institution products, services, and competitors, along with experience in promotions, research, public relations, social media, and problem-solving preferred. TECHNOLOGY PROFICIENCY To perform this job, the employee must possess applicable technology skills. Strong phone and MS Office skills (including Excel, Word, Outlook, PowerPoint) and the ability to learn new programs as applicable. Must be proficient in desktop publishing environments, and have strong word processing and design software skills. Knowledge of Photoshop, Illustrator, In Design, and basic HTML required. OTHER QUALIFICATIONS • Self-directed with the ability to prioritize and multi-task, organize and meet scheduled deadlines and handle a variety of tasks concurrently in a fast-paced, deadline-driven environment. • Ability to effectively coordinate efforts through a diverse internal and external team • Ability to analyze data to identify key findings. • Superior project management, planning and organizational skills. • Strong team player with the ability to adapt to an ever-changing, organic environment • Must be hands-on with all facets of the job. • Ability to think strategically, as well as tactically. BluPeak Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Employment may be contingent upon BluPeak Credit Union's receipt of an acceptable and job-related background check, drug screen and credit check, as applicable and permissible by law. BluPeak Credit Union is committed to working and providing reasonable accommodation to applicants with physical, mental disabilities and sincerely held religious beliefs. For more information, contact Human Resources. PM17 Compensation details: 00 Yearly Salary PI103e0badd5-
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Job Summary: The Executive Director of Nursing (EDON) is a registered professional nurse who provides leadership and management for five (5) to twenty (20) cost centers for a specific service line through the application of advanced competencies in communication; job knowledge, professionalism and business skills. This executive is a member of the chief nursing officer's or AVP Nursing's administrative team and serves as their designee for assigned responsibilities. This leader effectively partners with hospital leadership, medical staff and other departments to create a center of excellence for their service line and to meet the hospital's vision, mission and goals. This role has a range of approximately FTEs in a medium or large complex case setting that is 350 to 800 beds. This EDON also handles a budget with a range from 60 to 300 million dollars. The Executive Director of Nursing provides direct leadership for a group of nurse managers/directors or departments and who comprise their specialty service line. He/she is a standard bearer and holds leaders and staff accountable for the delivery of safe, quality care and services through effective communication, fiscal accountability, and employment of transformational leadership., instilling an accountability-based practice setting. The executive director of nursing serves as sponsor for performance improvement; inspires others to seek opportunities to grow and improve their performance and successful applies lean and evidenced based practice to ensure all targets pillar outcomes are achieved. This executive employs all safety first interventions and as the chief safety officer creates a culture of safety for his/her service line through the development/use of these skills by other leaders, physicians and staff. He/she effectively uses data and technology to make decisions and proactively mitigates unnecessary risks for his/her area of responsibility providing instruction and mentoring for assigned leaders to be able to do the same. This executive ensures that nurse managers and staff create a desirable, safe work environment that enables the organization to meet or exceed all licensure, regulatory and accreditation standards. He/She models the way by fostering exemplary skills in attaining effective teamwork and collaboration with physicians, staff, patients and other departments. It is expected that all Nurse Leaders are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association. As a member of the patient services team, it is expected the individual upholds the voice of the patient, system policies and procedures while supporting service excellence goals. Core Responsibilities and Essential Functions: Exemplary Practice and Outcomes Holds self and staff to the highest professional standards and ethics ensuring corporate compliance standards etc. are met by leaders and staff. Is an active member of ones professional community and serves as a role model for professional nursing practice and nursing leadership advances the field through transformational executive leadership, support of shared governance, and scholarly activity Successfully works with the nurse administrators and supervisors to employ change management strategies and instills in self and others the curiosity to explore new knowledge and ideas. Priority clinical operations areas of focus: o Lead care teaming redesign across 65+ primary care locations o Oversee implementation of clinical quality programs as it relates to back office process and workflow o Act as SME for nursing process, policy, and procedure in the ambulatory setting, and support across the continuum o Development and oversight of ongoing annual learning programs for licensed and unlicensed staff including preceptorship o Support clinical competency of licensed and unlicensed staff o Lead continued development and implementation of nursing/clinical structure into clinical operations across all practice sites o Process owner/leader for Employee Health Covid Pathway for all Wellstar employees Resources and Support Engages leaders in decision- making and partners with others to promote patient centered care and service excellence while effectively providing leadership and management skills for a specific business/clinical unit, possesses strong and effective negotiation and mediation skills Serves to support the nursing administrators and supervisors to promote the effective running of the care delivery system and ensures that the clinical processes of care are working as intended. Serves as a resource for all leaders and accepts additional leadership responsibilities. Analyzes and manages financial resources; uses lean and other quality skills to reduce waste and improve performance of operations and clinical systems of care. Hires and develops an engaged team of leaders and staff that raises each others performance to achieve quality and safety goals Interdisciplinary Teamwork and Collaboration Effectively communicates to diverse audiences on nursing, health care and organizational issues and this includes the ability to set standards and holds leaders and staff accountable for performance standards. Proactively establishes a health work place by reducing unnecessary conflict - resolves it when necessary promotes and achieves positive team dynamics Establishes partnerships by employing strong relationship building skills with all hospital leaders and medical staff by striving to understand others (and situations) and keeping the long view in mind is fair and just using reflective practice skills to monitor self and leader performance/interaction skills exercising coaching and guiding skills Creates opportunities for self and leaders to grow professionally and implements a desirable workplace to recruit and retain talented leaders and staff Professional Development Seeks opportunities to advance knowledge and skills through formal and information education offerings to enhance ones understanding of how healthcare is financed and how to manage a diverse nursing workforce. Represents the organization positively to the community, building credibility and willingness to serve on committees and taskforces as needed to share knowledge and skill; champion a service line or need; and seeks opportunities to advance skill and scope of responsibilities Evidence Based Practice and Research Effectively identifies areas of improvement of leaders and clinical systems and sponsors projects to improve the same. Includes assuring nursing division meets or exceeds licensure, regulatory and accreditation standards. Applies the effective use of data and evidence to support decision making for clinical and operational responsibilities and demonstrates awareness of legal and ethical issues related to patient and staff data, information and confidentiality Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct. Required Minimum Education: Either a Bachelors degree or a Masters degree in Nursing is required. Masters degree is required. Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. RN - Reg Nurse (Single State) or RN-COMPACT - RN - Multi-state Compact is required. BLS - Basic Life Support or BLS-I - Basic Life Support - Instructor is required. Additional License(s) and Certification(s): Currently licensed as a Registered Nurse in the State of Georgia or hold a privilege to practice in the State of Georgia under the Enhanced Nurse Licensure Compact (eNLC) is required. Must have a current BLS card from the American Heart Association on the first day of employment in position. National certification in nursing administration or clinical specialty is preferred. Required Minimum Experience: Minimum 10 years of experience as a Registered Nurse is required. and Minimum 5 years of progressive operational leadership in a manager or director level role is required. Required Minimum Skills: Should possess excellent verbal and written communication skills and relationship building a knowledge of the health care environment leadership that includes such skills as successfully implementing and managing a change process ability to use systems thinking- and inspire, coach others to be successful model the way for professional practice professionalism and teamwork/collaboration for self/department/medical staff and possess necessary business skills to manage human and material resources. Must be a continuous learner who understands health care financing strategy and operations for running a business unit(s) and effectively employ data and technology to support work processes and make decisions. Supports shared governance or shared decision making . click apply for full job details
12/05/2025
Full time
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Job Summary: The Executive Director of Nursing (EDON) is a registered professional nurse who provides leadership and management for five (5) to twenty (20) cost centers for a specific service line through the application of advanced competencies in communication; job knowledge, professionalism and business skills. This executive is a member of the chief nursing officer's or AVP Nursing's administrative team and serves as their designee for assigned responsibilities. This leader effectively partners with hospital leadership, medical staff and other departments to create a center of excellence for their service line and to meet the hospital's vision, mission and goals. This role has a range of approximately FTEs in a medium or large complex case setting that is 350 to 800 beds. This EDON also handles a budget with a range from 60 to 300 million dollars. The Executive Director of Nursing provides direct leadership for a group of nurse managers/directors or departments and who comprise their specialty service line. He/she is a standard bearer and holds leaders and staff accountable for the delivery of safe, quality care and services through effective communication, fiscal accountability, and employment of transformational leadership., instilling an accountability-based practice setting. The executive director of nursing serves as sponsor for performance improvement; inspires others to seek opportunities to grow and improve their performance and successful applies lean and evidenced based practice to ensure all targets pillar outcomes are achieved. This executive employs all safety first interventions and as the chief safety officer creates a culture of safety for his/her service line through the development/use of these skills by other leaders, physicians and staff. He/she effectively uses data and technology to make decisions and proactively mitigates unnecessary risks for his/her area of responsibility providing instruction and mentoring for assigned leaders to be able to do the same. This executive ensures that nurse managers and staff create a desirable, safe work environment that enables the organization to meet or exceed all licensure, regulatory and accreditation standards. He/She models the way by fostering exemplary skills in attaining effective teamwork and collaboration with physicians, staff, patients and other departments. It is expected that all Nurse Leaders are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association. As a member of the patient services team, it is expected the individual upholds the voice of the patient, system policies and procedures while supporting service excellence goals. Core Responsibilities and Essential Functions: Exemplary Practice and Outcomes Holds self and staff to the highest professional standards and ethics ensuring corporate compliance standards etc. are met by leaders and staff. Is an active member of ones professional community and serves as a role model for professional nursing practice and nursing leadership advances the field through transformational executive leadership, support of shared governance, and scholarly activity Successfully works with the nurse administrators and supervisors to employ change management strategies and instills in self and others the curiosity to explore new knowledge and ideas. Priority clinical operations areas of focus: o Lead care teaming redesign across 65+ primary care locations o Oversee implementation of clinical quality programs as it relates to back office process and workflow o Act as SME for nursing process, policy, and procedure in the ambulatory setting, and support across the continuum o Development and oversight of ongoing annual learning programs for licensed and unlicensed staff including preceptorship o Support clinical competency of licensed and unlicensed staff o Lead continued development and implementation of nursing/clinical structure into clinical operations across all practice sites o Process owner/leader for Employee Health Covid Pathway for all Wellstar employees Resources and Support Engages leaders in decision- making and partners with others to promote patient centered care and service excellence while effectively providing leadership and management skills for a specific business/clinical unit, possesses strong and effective negotiation and mediation skills Serves to support the nursing administrators and supervisors to promote the effective running of the care delivery system and ensures that the clinical processes of care are working as intended. Serves as a resource for all leaders and accepts additional leadership responsibilities. Analyzes and manages financial resources; uses lean and other quality skills to reduce waste and improve performance of operations and clinical systems of care. Hires and develops an engaged team of leaders and staff that raises each others performance to achieve quality and safety goals Interdisciplinary Teamwork and Collaboration Effectively communicates to diverse audiences on nursing, health care and organizational issues and this includes the ability to set standards and holds leaders and staff accountable for performance standards. Proactively establishes a health work place by reducing unnecessary conflict - resolves it when necessary promotes and achieves positive team dynamics Establishes partnerships by employing strong relationship building skills with all hospital leaders and medical staff by striving to understand others (and situations) and keeping the long view in mind is fair and just using reflective practice skills to monitor self and leader performance/interaction skills exercising coaching and guiding skills Creates opportunities for self and leaders to grow professionally and implements a desirable workplace to recruit and retain talented leaders and staff Professional Development Seeks opportunities to advance knowledge and skills through formal and information education offerings to enhance ones understanding of how healthcare is financed and how to manage a diverse nursing workforce. Represents the organization positively to the community, building credibility and willingness to serve on committees and taskforces as needed to share knowledge and skill; champion a service line or need; and seeks opportunities to advance skill and scope of responsibilities Evidence Based Practice and Research Effectively identifies areas of improvement of leaders and clinical systems and sponsors projects to improve the same. Includes assuring nursing division meets or exceeds licensure, regulatory and accreditation standards. Applies the effective use of data and evidence to support decision making for clinical and operational responsibilities and demonstrates awareness of legal and ethical issues related to patient and staff data, information and confidentiality Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct. Required Minimum Education: Either a Bachelors degree or a Masters degree in Nursing is required. Masters degree is required. Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. RN - Reg Nurse (Single State) or RN-COMPACT - RN - Multi-state Compact is required. BLS - Basic Life Support or BLS-I - Basic Life Support - Instructor is required. Additional License(s) and Certification(s): Currently licensed as a Registered Nurse in the State of Georgia or hold a privilege to practice in the State of Georgia under the Enhanced Nurse Licensure Compact (eNLC) is required. Must have a current BLS card from the American Heart Association on the first day of employment in position. National certification in nursing administration or clinical specialty is preferred. Required Minimum Experience: Minimum 10 years of experience as a Registered Nurse is required. and Minimum 5 years of progressive operational leadership in a manager or director level role is required. Required Minimum Skills: Should possess excellent verbal and written communication skills and relationship building a knowledge of the health care environment leadership that includes such skills as successfully implementing and managing a change process ability to use systems thinking- and inspire, coach others to be successful model the way for professional practice professionalism and teamwork/collaboration for self/department/medical staff and possess necessary business skills to manage human and material resources. Must be a continuous learner who understands health care financing strategy and operations for running a business unit(s) and effectively employ data and technology to support work processes and make decisions. Supports shared governance or shared decision making . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/05/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
The Opportunity At Hyatt, our ambition is bold: to be the most responsive, most innovative, and best-performing company in hospitality. Within that vision, The Lifestyle Group stands apart-anchored in design that resonates, cultural relevance that inspires, and guest experiences that cannot be found anywhere else. We are looking for a passionate Senior Manager, HR Field Operations, to join our Americas Human Resources team, based at our Austin Lifestyle Creative Hub. In this role, you will be more than an HR partner-you will be an architect of culture, supporting leaders and teams across our Lifestyle portfolio to deliver on our promise of distinctive, high-performing hospitality. The Lifestyle Group is more than a collection of hotels-it's a movement within hospitality. We are building an organization that is more agile, more accountable, and more inspiring, anchored by our commitment to colleagues, guests, and owners alike. Here, you'll help write the next chapter of hospitality-one defined by cultural relevance, brand integrity, and transformative experiences. In this role, is not just about HR operations-it's about activating brand through people. You will serve as a strategic partner to Field Operations and property HR leaders, ensuring that each hotel's culture is not only rooted in care but also distinctly aligned with its brand DNA. You'll be part of a team that is passionate about diversity, equity, and inclusion, and is committed to nurturing curiosity and new skills. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits, which include: Annual allotment of free hotel stays at Hyatt hotels globally Flexible work schedule Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. The Role In this role, you'll collaborate closely with The Lifestyle Group (TLG) leadership, VPs and AVPs of Field Operations, and colleagues across the Americas HR and Operations teams. Together, you'll shape an environment where our teams feel empowered, inspired, and connected-so they can deliver the experiences that define Lifestyle and drive exceptional results for our owners. You will help strengthen performance, foster accountability, and nurture cultures that elevate both colleague and guest experiences. The work will be bold yet practical - helping simply how we do things, strengthen alignment, and elevating results. In this position, you will infuse creativity and collaboration from our NYC & Austin hubs into HR strategies that unlock growth, innovation, and belonging for our colleagues as well as execute initiatives that drive outcomes and enrich the daily lives of our teams. If you're ready to bring vision, clarity, and confidence to HR leadership-and to shape the future of Lifestyle with us-this is your opportunity. Key Responsibilities Brand-Driven People Strategy: Partner with Field Operations leadership and regional teams to embed people strategy into business strategy-ensuring each hotel's HR approach reflects the unique ethos of its brand. Culture as a Differentiator: Champion the creation and sustainment of vibrant, care-based cultures that are locally authentic and brand-guided. Hold HR leaders accountable for cultivating environments that reflect the spirit of each Lifestyle brand. Compliance & Accountability: Support property HR leaders in maintaining rigorous compliance standards. Collaborate with GMs to ensure HR teams are delivering on operational and regulatory expectations. Strategic Alignment: Work closely with the Americas HR Regional team to drive adoption of regional and global HR strategies. Identify gaps, surface resource needs, and ensure alignment with brand and business priorities. Data-Driven Insights: Collaborate with the RVP of HR and Americas HR Support Teams to identify trends and leverage data to mitigate risk and enhance the colleague experience. Colleague Advocacy & Resolution: Lead or support complex colleague relations matters, including investigations and escalations, with a focus on fairness, empathy, and brand-aligned resolution. Participate in GM onboarding and performance planning in partnership with Field Ops leadership. Talent Development: Identify and nurture high-potential HR talent across the Lifestyle portfolio. Support succession planning and leadership development that reflects the future needs of our brands. GM Performance & Growth: Partner with Field Operations leaders to support GM performance management and development, ensuring alignment with brand standards and leadership expectations. Market & Legislative Partnership: Collaborate cross-functionally with corporate teams (e.g., Legal, Labor, Risk, HRIS, Benefits, WFM) to ensure property HR leaders are informed and aligned on local labor legislation and market trends. Act as a connector between field and corporate, helping translate evolving requirements into actionable, brand-aligned practices that enhance the colleague experience. Shepherding Strategic People Initiatives: Guide and support property HR leaders through thoughtful, intentional, and proactive people strategies-including organizational design, change management, job redesigns, role eliminations, and wage planning. Ensure these efforts are executed with care, compliance, and alignment to both brand identity and business goals, including legal review and strategic communication planning where applicable. Operational Excellence: Provide day-to-day support for HR Hub operations, including payroll review, colleague engagement, and employee relations-ensuring seamless execution that supports brand experience. Experience Required: 10+ years of progressive experience in Human Resources, with at least 2 years in a senior leadership role and a demonstrated track record of success and ideally in hospitality, lifestyle, or brand-led environments. A people-first leader who sees culture as a competitive advantage and believes the best results come from inspired teams. Someone energized by times of change, viewing them as opportunities to simplify, strengthen, and elevate how we work together. A connector who thrives in collaborative, creative environments and builds trust with leaders and colleagues at every level. Passionate about hospitality, lifestyle, and shaping experiences that are both distinctive and deeply human. Experience leading sensitive investigations and resolving complex colleague issues. Deep understanding of HR compliance, employee relations, and organizational development. Well-developed business and financial acumen with the ability to create and execute strategy to drive results. Strong interpersonal and cross-cultural communication skills. Bilingual fluency in English and Spanish (spoken and written). Understanding of Latin American cultural norms. Confident, composed and persuasive executive presence with the ability to influence key stakeholders. Proven cultural and change management experience. Proficiency with Microsoft Office. Familiarity with HR operating systems (e.g., EIS, UKG/Kronos/Dimensions, Taleo). Ability to travel as required. Experience Preferred: . click apply for full job details
12/04/2025
Full time
The Opportunity At Hyatt, our ambition is bold: to be the most responsive, most innovative, and best-performing company in hospitality. Within that vision, The Lifestyle Group stands apart-anchored in design that resonates, cultural relevance that inspires, and guest experiences that cannot be found anywhere else. We are looking for a passionate Senior Manager, HR Field Operations, to join our Americas Human Resources team, based at our Austin Lifestyle Creative Hub. In this role, you will be more than an HR partner-you will be an architect of culture, supporting leaders and teams across our Lifestyle portfolio to deliver on our promise of distinctive, high-performing hospitality. The Lifestyle Group is more than a collection of hotels-it's a movement within hospitality. We are building an organization that is more agile, more accountable, and more inspiring, anchored by our commitment to colleagues, guests, and owners alike. Here, you'll help write the next chapter of hospitality-one defined by cultural relevance, brand integrity, and transformative experiences. In this role, is not just about HR operations-it's about activating brand through people. You will serve as a strategic partner to Field Operations and property HR leaders, ensuring that each hotel's culture is not only rooted in care but also distinctly aligned with its brand DNA. You'll be part of a team that is passionate about diversity, equity, and inclusion, and is committed to nurturing curiosity and new skills. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits, which include: Annual allotment of free hotel stays at Hyatt hotels globally Flexible work schedule Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. The Role In this role, you'll collaborate closely with The Lifestyle Group (TLG) leadership, VPs and AVPs of Field Operations, and colleagues across the Americas HR and Operations teams. Together, you'll shape an environment where our teams feel empowered, inspired, and connected-so they can deliver the experiences that define Lifestyle and drive exceptional results for our owners. You will help strengthen performance, foster accountability, and nurture cultures that elevate both colleague and guest experiences. The work will be bold yet practical - helping simply how we do things, strengthen alignment, and elevating results. In this position, you will infuse creativity and collaboration from our NYC & Austin hubs into HR strategies that unlock growth, innovation, and belonging for our colleagues as well as execute initiatives that drive outcomes and enrich the daily lives of our teams. If you're ready to bring vision, clarity, and confidence to HR leadership-and to shape the future of Lifestyle with us-this is your opportunity. Key Responsibilities Brand-Driven People Strategy: Partner with Field Operations leadership and regional teams to embed people strategy into business strategy-ensuring each hotel's HR approach reflects the unique ethos of its brand. Culture as a Differentiator: Champion the creation and sustainment of vibrant, care-based cultures that are locally authentic and brand-guided. Hold HR leaders accountable for cultivating environments that reflect the spirit of each Lifestyle brand. Compliance & Accountability: Support property HR leaders in maintaining rigorous compliance standards. Collaborate with GMs to ensure HR teams are delivering on operational and regulatory expectations. Strategic Alignment: Work closely with the Americas HR Regional team to drive adoption of regional and global HR strategies. Identify gaps, surface resource needs, and ensure alignment with brand and business priorities. Data-Driven Insights: Collaborate with the RVP of HR and Americas HR Support Teams to identify trends and leverage data to mitigate risk and enhance the colleague experience. Colleague Advocacy & Resolution: Lead or support complex colleague relations matters, including investigations and escalations, with a focus on fairness, empathy, and brand-aligned resolution. Participate in GM onboarding and performance planning in partnership with Field Ops leadership. Talent Development: Identify and nurture high-potential HR talent across the Lifestyle portfolio. Support succession planning and leadership development that reflects the future needs of our brands. GM Performance & Growth: Partner with Field Operations leaders to support GM performance management and development, ensuring alignment with brand standards and leadership expectations. Market & Legislative Partnership: Collaborate cross-functionally with corporate teams (e.g., Legal, Labor, Risk, HRIS, Benefits, WFM) to ensure property HR leaders are informed and aligned on local labor legislation and market trends. Act as a connector between field and corporate, helping translate evolving requirements into actionable, brand-aligned practices that enhance the colleague experience. Shepherding Strategic People Initiatives: Guide and support property HR leaders through thoughtful, intentional, and proactive people strategies-including organizational design, change management, job redesigns, role eliminations, and wage planning. Ensure these efforts are executed with care, compliance, and alignment to both brand identity and business goals, including legal review and strategic communication planning where applicable. Operational Excellence: Provide day-to-day support for HR Hub operations, including payroll review, colleague engagement, and employee relations-ensuring seamless execution that supports brand experience. Experience Required: 10+ years of progressive experience in Human Resources, with at least 2 years in a senior leadership role and a demonstrated track record of success and ideally in hospitality, lifestyle, or brand-led environments. A people-first leader who sees culture as a competitive advantage and believes the best results come from inspired teams. Someone energized by times of change, viewing them as opportunities to simplify, strengthen, and elevate how we work together. A connector who thrives in collaborative, creative environments and builds trust with leaders and colleagues at every level. Passionate about hospitality, lifestyle, and shaping experiences that are both distinctive and deeply human. Experience leading sensitive investigations and resolving complex colleague issues. Deep understanding of HR compliance, employee relations, and organizational development. Well-developed business and financial acumen with the ability to create and execute strategy to drive results. Strong interpersonal and cross-cultural communication skills. Bilingual fluency in English and Spanish (spoken and written). Understanding of Latin American cultural norms. Confident, composed and persuasive executive presence with the ability to influence key stakeholders. Proven cultural and change management experience. Proficiency with Microsoft Office. Familiarity with HR operating systems (e.g., EIS, UKG/Kronos/Dimensions, Taleo). Ability to travel as required. Experience Preferred: . click apply for full job details
B. Braun Medical, Inc. Company: B. BRAUN MEDICAL (US) INC Job Posting Location: Chicago, Illinois, United States, Dallas, Texas, United States, Denver, Colorado, United States, Houston, Texas, United States, Las Vegas, Nevada, United States, Phoenix, Arizona, United States, Salt Lake City, Utah, United States, St. Paul, Minnesota, United States Functional Area: Sales Working Model: Remote Days of Work: Wednesday, Tuesday, Thursday, Friday, Monday Shift: 5X8 Relocation Available: No Requisition ID: 5447 B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap and CAPS . Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit Position Summary: We are seeking candidates for our Mid-West Strategic Account Clinical Success Director. Ideal candidates shoud reside in the following cities: Chicago or Minneapolis. Job Function - General: Develops and fosters positive working relationships with key customers, including high level clinical nurse leaders, i.e., CNOs, VPs, DONs, to support networking, presentations, publications and sharing of B. Braun success stories. Develop strong clinical networks within healthcare and professional organizations that increase B. Braun's presence in the markets served. Strategically partners with the Director of Health Care Systems to build strong customer clinical relationships, demonstrate and create value with customer executive stakeholders and ensure long term success. Professional healthcare acumen - understands the healthcare business environment (IDN, GPO, basics of contracts, basics of revenue cycle, supply chain, distribution, value analysis, etc.) and can engage in conversations/meetings Be immediately recognizable as a leader, possessing outstanding communication, listening and interpersonal skills with the ability to quickly establish credibility and rapport with a broad audience, to include senior level, C-Suite executives. Ability to design, interpret and communicate evidence-based outcomes, measures and research and then translate the evidence / results into practice. Direct experience with clinical and industry podium presentations, poster presentations, authorship, and publication highly preferred. Participates with internal multidisciplinary teams to improve the operational effectiveness of our Clinical Services Team. Leads annual strategic corporate account clinical reviews to discuss, SWOT and business plan 1 year and 3 years out. Leads and participates in the creation of new clinical value materials to help improve the performance of our team and customer satisfaction. Continuously innovates on customer support based on internal and external feedback. Develops clinical strategic plans, analyzes data and trends to set, modify and execute on strategies Gains input and trend information from major clinical groups through direct contact with such groups, organizations, and other vendors. Remains current with market trend information and competitive landscape. Demonstrates fiscal responsibility with allocated budgets and resources. Maintains key relationships with internal B. Braun departments (Sales, Marketing, Technical Services, Customer Service, etc.) Requirements: Valid RN license Minimum of Bachelors degree Minimum of 12 years related clinical experience Frequent business travel required Previous management experience required The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time. $135,000-$175,000 base plus incentive compensation(Salary varies based on region) The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate. It is an essential function of this position for an employee to be present and in-person at the physical site(s) of our customers and potential customers. Many of our customers and potential customers are in clinical settings, including, but not limited to, hospitals, clinics, and other health care clinics (hereinafter, "Healthcare Customers"). Many of our Healthcare Customers require outside vendors like us to present proof that they have certain requisite vaccinations and immunizations, including, but not limited to, vaccinations against COVID-19 and seasonal influenza, before being granted entry into the Healthcare Customers' clinical settings. To gain access to our Healthcare Customers clinical settings, field sales, field service, and other customer facing professionals are required to register with the vendor credentialing organization associated with the Healthcare Customers, complete the Healthcare Customers' required process, and undergo a series of clearances. Vendor credentialing clearances include, but are not limited to, a national criminal background check, drug screening, and immunizations as determined by the vendors, which may include, but are not limited to, Influenza, Hepatitis B Virus, and COVID-19. You must fully comply with the requirements of the Healthcare Customers in your region, including any necessary proof of any vaccination. As such, all individuals in this position assigned to a Healthcare Customer with a COVID-19, Influenza, Hepatitis B Virus, or other vaccination requirement must be fully vaccinated and/or immunized in accordance with the Healthcare Customers' requirements. B. Braun Medical North America Companies complies with the Americans with Disabilities Act (ADA) and applicable laws, and on receipt of an accommodation request will engage in the interactive process to assess possible reasonable accommodation options, if any, consistent with the ADA and applicable law. B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at . Through its "Sharing Expertise " initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services. We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here . All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Compensation details: 00 Yearly Salary PI823654e21b6a-9164
12/03/2025
Full time
B. Braun Medical, Inc. Company: B. BRAUN MEDICAL (US) INC Job Posting Location: Chicago, Illinois, United States, Dallas, Texas, United States, Denver, Colorado, United States, Houston, Texas, United States, Las Vegas, Nevada, United States, Phoenix, Arizona, United States, Salt Lake City, Utah, United States, St. Paul, Minnesota, United States Functional Area: Sales Working Model: Remote Days of Work: Wednesday, Tuesday, Thursday, Friday, Monday Shift: 5X8 Relocation Available: No Requisition ID: 5447 B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap and CAPS . Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit Position Summary: We are seeking candidates for our Mid-West Strategic Account Clinical Success Director. Ideal candidates shoud reside in the following cities: Chicago or Minneapolis. Job Function - General: Develops and fosters positive working relationships with key customers, including high level clinical nurse leaders, i.e., CNOs, VPs, DONs, to support networking, presentations, publications and sharing of B. Braun success stories. Develop strong clinical networks within healthcare and professional organizations that increase B. Braun's presence in the markets served. Strategically partners with the Director of Health Care Systems to build strong customer clinical relationships, demonstrate and create value with customer executive stakeholders and ensure long term success. Professional healthcare acumen - understands the healthcare business environment (IDN, GPO, basics of contracts, basics of revenue cycle, supply chain, distribution, value analysis, etc.) and can engage in conversations/meetings Be immediately recognizable as a leader, possessing outstanding communication, listening and interpersonal skills with the ability to quickly establish credibility and rapport with a broad audience, to include senior level, C-Suite executives. Ability to design, interpret and communicate evidence-based outcomes, measures and research and then translate the evidence / results into practice. Direct experience with clinical and industry podium presentations, poster presentations, authorship, and publication highly preferred. Participates with internal multidisciplinary teams to improve the operational effectiveness of our Clinical Services Team. Leads annual strategic corporate account clinical reviews to discuss, SWOT and business plan 1 year and 3 years out. Leads and participates in the creation of new clinical value materials to help improve the performance of our team and customer satisfaction. Continuously innovates on customer support based on internal and external feedback. Develops clinical strategic plans, analyzes data and trends to set, modify and execute on strategies Gains input and trend information from major clinical groups through direct contact with such groups, organizations, and other vendors. Remains current with market trend information and competitive landscape. Demonstrates fiscal responsibility with allocated budgets and resources. Maintains key relationships with internal B. Braun departments (Sales, Marketing, Technical Services, Customer Service, etc.) Requirements: Valid RN license Minimum of Bachelors degree Minimum of 12 years related clinical experience Frequent business travel required Previous management experience required The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time. $135,000-$175,000 base plus incentive compensation(Salary varies based on region) The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate. It is an essential function of this position for an employee to be present and in-person at the physical site(s) of our customers and potential customers. Many of our customers and potential customers are in clinical settings, including, but not limited to, hospitals, clinics, and other health care clinics (hereinafter, "Healthcare Customers"). Many of our Healthcare Customers require outside vendors like us to present proof that they have certain requisite vaccinations and immunizations, including, but not limited to, vaccinations against COVID-19 and seasonal influenza, before being granted entry into the Healthcare Customers' clinical settings. To gain access to our Healthcare Customers clinical settings, field sales, field service, and other customer facing professionals are required to register with the vendor credentialing organization associated with the Healthcare Customers, complete the Healthcare Customers' required process, and undergo a series of clearances. Vendor credentialing clearances include, but are not limited to, a national criminal background check, drug screening, and immunizations as determined by the vendors, which may include, but are not limited to, Influenza, Hepatitis B Virus, and COVID-19. You must fully comply with the requirements of the Healthcare Customers in your region, including any necessary proof of any vaccination. As such, all individuals in this position assigned to a Healthcare Customer with a COVID-19, Influenza, Hepatitis B Virus, or other vaccination requirement must be fully vaccinated and/or immunized in accordance with the Healthcare Customers' requirements. B. Braun Medical North America Companies complies with the Americans with Disabilities Act (ADA) and applicable laws, and on receipt of an accommodation request will engage in the interactive process to assess possible reasonable accommodation options, if any, consistent with the ADA and applicable law. B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at . Through its "Sharing Expertise " initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services. We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here . All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Compensation details: 00 Yearly Salary PI823654e21b6a-9164
Time Type: Full time Remote Type: Job Family Group: Finance Job Description Summary: Job Profile Summary The Finance Manager will support P&L reporting and analysis, increasing focus on distributor spend visibility and ROI of incremental programming. The Manager will also work directly with the market sales teams, collecting data/reports and presenting information in a logical format for interpretation by the corporate teams. In addition, this role will lead strategic initiatives and business processes to foster relationships with internal business partners and suppliers. Some of these initiatives include alignment on financial and commercial mitigation plans, management of supplier contractual spend and net revenue . This is a Hybrid role requiring a minimum of two days in the Delaware office Very experienced in Excel , Power BI, Oracle Job Description: Job Responsibilities: 1. P&L Preparation and Analysis Prepare Monthly Supplier P&L Present to leadership drivers of Revenue, GP and margin variances to LY and Plan for Supplier P&L, monthly Identify margin risks and opportunities to contractual requirements to avoid any penalties, while still ensuring distributor margin growth Create scenario analysis tools to identify impacts of changes to different elements of the P&L and provide insights to leadership team Manage the supplier commitment calculation, and communication of budgets to Finance teams and market finance leadership 2. Net Revenue Management Support BBG margin management initiatives by working with the markets to measure and evaluate the success of program/price adjustments made to improve BBG gross profit and margin Work with Finance Director and Market Trade Development teams to understand pricing programs to identify efficiencies and opportunities for savings Collaborate with Net Revenue Managers to evaluate the ROI supplier funded programs to ensure distributor and supplier funds are spent in the most efficient manner to drive margin for both parties. 3. Inventory Analysis Work with Supply teams to understand shipment targets to ensure adequate stock levels and/or destock where needed Own communication of targets to purchasing directors and market directors. Report and analyze total and aged inventory, leveraging standard suite of reports and adhoc analysis where needed Keep corporate and local market leadership aware of any risk of increasing levels of aged inventory Work with market trade development directors to ensure there are activities in place to reduced aged inventory 4. Reporting & Analysis Maintain and update standard suite of analytical tools to identify risks and opportunities leveraging sales data, census data, competitive information, scan data, pricing figures, and industry data Review standard reporting monthly and provide and prepare insights for leadership Ad-hoc reporting and analysis as needed to support projects, executive presentations, etc. Lead financial and commercial data collection and analysis for MHUSA Supplier Executive presentations 5. Other Responsibilities: Lead team of local subject matter experts to create a standard suite of reports that can be used by all United local markets, leveraging new BI platform Breakthru lead for operations management collaboration team. Support the development of the sales and marketing coordinator Support VP of Supply Chain in development of reporting and training market users on new forecasting tool 6. Other duties, as assigned by the jobholder's supervisor, may also be required. Minimum Qualifications: Bachelor's degree in Finance, Business Administration or Accounting and/or equivalent training and work experience Minimum of 5 years of experience in accounting or financial analysis Proficient PC skills using MS Office and other various computer program CPA and/or MBA preferred Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines Analytic and Reporting skills Utilize sound judgement and problem-solving skills Ability to work in fast-paced, high-volume, team environment Financial Reporting Software experience required (Oracle Enterprise or Other) In depth financial modeling and budgeting experience Strong Presentation & Communication skills Must Possess advanced to expert level Excel skills Physical Requirements: While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone Competencies: May help coordinate the work of junior members of the team. Resolves issues which are often varied and non-routine. Undertakes analysis and investigation to solve issues. This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description. - Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here . If you need a reasonable accommodation because of a disability for any part of the employment process, please call and let us know the nature of your request and your contact information.
12/03/2025
Full time
Time Type: Full time Remote Type: Job Family Group: Finance Job Description Summary: Job Profile Summary The Finance Manager will support P&L reporting and analysis, increasing focus on distributor spend visibility and ROI of incremental programming. The Manager will also work directly with the market sales teams, collecting data/reports and presenting information in a logical format for interpretation by the corporate teams. In addition, this role will lead strategic initiatives and business processes to foster relationships with internal business partners and suppliers. Some of these initiatives include alignment on financial and commercial mitigation plans, management of supplier contractual spend and net revenue . This is a Hybrid role requiring a minimum of two days in the Delaware office Very experienced in Excel , Power BI, Oracle Job Description: Job Responsibilities: 1. P&L Preparation and Analysis Prepare Monthly Supplier P&L Present to leadership drivers of Revenue, GP and margin variances to LY and Plan for Supplier P&L, monthly Identify margin risks and opportunities to contractual requirements to avoid any penalties, while still ensuring distributor margin growth Create scenario analysis tools to identify impacts of changes to different elements of the P&L and provide insights to leadership team Manage the supplier commitment calculation, and communication of budgets to Finance teams and market finance leadership 2. Net Revenue Management Support BBG margin management initiatives by working with the markets to measure and evaluate the success of program/price adjustments made to improve BBG gross profit and margin Work with Finance Director and Market Trade Development teams to understand pricing programs to identify efficiencies and opportunities for savings Collaborate with Net Revenue Managers to evaluate the ROI supplier funded programs to ensure distributor and supplier funds are spent in the most efficient manner to drive margin for both parties. 3. Inventory Analysis Work with Supply teams to understand shipment targets to ensure adequate stock levels and/or destock where needed Own communication of targets to purchasing directors and market directors. Report and analyze total and aged inventory, leveraging standard suite of reports and adhoc analysis where needed Keep corporate and local market leadership aware of any risk of increasing levels of aged inventory Work with market trade development directors to ensure there are activities in place to reduced aged inventory 4. Reporting & Analysis Maintain and update standard suite of analytical tools to identify risks and opportunities leveraging sales data, census data, competitive information, scan data, pricing figures, and industry data Review standard reporting monthly and provide and prepare insights for leadership Ad-hoc reporting and analysis as needed to support projects, executive presentations, etc. Lead financial and commercial data collection and analysis for MHUSA Supplier Executive presentations 5. Other Responsibilities: Lead team of local subject matter experts to create a standard suite of reports that can be used by all United local markets, leveraging new BI platform Breakthru lead for operations management collaboration team. Support the development of the sales and marketing coordinator Support VP of Supply Chain in development of reporting and training market users on new forecasting tool 6. Other duties, as assigned by the jobholder's supervisor, may also be required. Minimum Qualifications: Bachelor's degree in Finance, Business Administration or Accounting and/or equivalent training and work experience Minimum of 5 years of experience in accounting or financial analysis Proficient PC skills using MS Office and other various computer program CPA and/or MBA preferred Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines Analytic and Reporting skills Utilize sound judgement and problem-solving skills Ability to work in fast-paced, high-volume, team environment Financial Reporting Software experience required (Oracle Enterprise or Other) In depth financial modeling and budgeting experience Strong Presentation & Communication skills Must Possess advanced to expert level Excel skills Physical Requirements: While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone Competencies: May help coordinate the work of junior members of the team. Resolves issues which are often varied and non-routine. Undertakes analysis and investigation to solve issues. This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description. - Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here . If you need a reasonable accommodation because of a disability for any part of the employment process, please call and let us know the nature of your request and your contact information.
Director of Workers Compensation Product Expansion 100% Remote (WFH) Opportunity EMPLOYERS is seeking a strategic and results-driven Director of Workers' Compensation Product Expansion to lead our corporate organic growth initiatives. This high-impact role will drive the development and execution of innovative product strategies, working cross-functionally to expand our workers' compensation offerings while optimizing profitability and operational efficiency. Reporting directly to the SVP, Chief Underwriting and Actuarial Officer , this position offers regular exposure to executive leadership and the opportunity to shape the future of our product portfolio. Key Responsibilities Strategic Leadership : Develop and execute a comprehensive product and services strategy aligned with corporate goals and market needs. Growth Implementation : Lead change management efforts to support new product introductions, appetite expansion, and process enhancements. Cross-Functional Collaboration : Partner with underwriting, sales, actuarial, analytics, marketing, and IT to prioritize and implement strategic initiatives. Performance Optimization : Leverage data and analytics to drive continuous improvement and informed decision-making. Market Intelligence : Monitor competitive trends and industry shifts to identify opportunities and mitigate risks. KPI Management : Define and track key performance indicators to measure success and guide strategic adjustments. Qualifications Minimum 5+ years of experience in workers' compensation insurance; experience in other commercial lines is a plus. Bachelor's degree required. 3+ years of underwriting experience preferred. Proven ability to lead through influence and operate as a collaborative "player-coach." Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Exceptional analytical and problem-solving capabilities, with a data-driven mindset. Excellent communication skills, with the ability to present complex insights clearly to diverse audiences. Work Environment Remote : Open to U.S.-based candidates eligible to work without sponsorship. Must have a dedicated, quiet workspace. Work Hours : Flexible to meet business needs. Travel : Occasional travel may be required for meetings or team collaboration. Compensation & Benefits Salary Range : $120,000 - $170,000 Comprehensive Benefits Package : EMPLOYERS Benefit Details About EMPLOYERS EMPLOYERS is a fast-growing, innovative provider of workers' compensation insurance. Headquartered in Nevada, we pride ourselves on delivering exceptional service to our clients and fostering a collaborative, fulfilling work environment for our employees across the U.S. We live by our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment -guiding how we serve our clients and support each other. Join us and be part of a team that's shaping the future of workers' compensation insurance. Qualifications Minimum 5+ years of experience in workers' compensation insurance; experience in other commercial lines is a plus. Bachelor's degree required. 3+ years of underwriting experience preferred. Proven ability to lead through influence and operate as a collaborative "player-coach." Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Exceptional analytical and problem-solving capabilities, with a data-driven mindset. Excellent communication skills, with the ability to present complex insights clearly to diverse audiences. PI40c087a8c7c1-4204
12/03/2025
Full time
Director of Workers Compensation Product Expansion 100% Remote (WFH) Opportunity EMPLOYERS is seeking a strategic and results-driven Director of Workers' Compensation Product Expansion to lead our corporate organic growth initiatives. This high-impact role will drive the development and execution of innovative product strategies, working cross-functionally to expand our workers' compensation offerings while optimizing profitability and operational efficiency. Reporting directly to the SVP, Chief Underwriting and Actuarial Officer , this position offers regular exposure to executive leadership and the opportunity to shape the future of our product portfolio. Key Responsibilities Strategic Leadership : Develop and execute a comprehensive product and services strategy aligned with corporate goals and market needs. Growth Implementation : Lead change management efforts to support new product introductions, appetite expansion, and process enhancements. Cross-Functional Collaboration : Partner with underwriting, sales, actuarial, analytics, marketing, and IT to prioritize and implement strategic initiatives. Performance Optimization : Leverage data and analytics to drive continuous improvement and informed decision-making. Market Intelligence : Monitor competitive trends and industry shifts to identify opportunities and mitigate risks. KPI Management : Define and track key performance indicators to measure success and guide strategic adjustments. Qualifications Minimum 5+ years of experience in workers' compensation insurance; experience in other commercial lines is a plus. Bachelor's degree required. 3+ years of underwriting experience preferred. Proven ability to lead through influence and operate as a collaborative "player-coach." Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Exceptional analytical and problem-solving capabilities, with a data-driven mindset. Excellent communication skills, with the ability to present complex insights clearly to diverse audiences. Work Environment Remote : Open to U.S.-based candidates eligible to work without sponsorship. Must have a dedicated, quiet workspace. Work Hours : Flexible to meet business needs. Travel : Occasional travel may be required for meetings or team collaboration. Compensation & Benefits Salary Range : $120,000 - $170,000 Comprehensive Benefits Package : EMPLOYERS Benefit Details About EMPLOYERS EMPLOYERS is a fast-growing, innovative provider of workers' compensation insurance. Headquartered in Nevada, we pride ourselves on delivering exceptional service to our clients and fostering a collaborative, fulfilling work environment for our employees across the U.S. We live by our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment -guiding how we serve our clients and support each other. Join us and be part of a team that's shaping the future of workers' compensation insurance. Qualifications Minimum 5+ years of experience in workers' compensation insurance; experience in other commercial lines is a plus. Bachelor's degree required. 3+ years of underwriting experience preferred. Proven ability to lead through influence and operate as a collaborative "player-coach." Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Exceptional analytical and problem-solving capabilities, with a data-driven mindset. Excellent communication skills, with the ability to present complex insights clearly to diverse audiences. PI40c087a8c7c1-4204
Description: Who We Are It happens millions of times each year: a learner receives a Lexile or Quantile measure from a formative, interim, or summative assessment. But each measure is unique. Because it's not just a moment in a learner's journey or an individual measure of reading and math ability, it's a connection. At MetaMetrics, everything we do supports that connection, from our commitment to states to how we engage with partners and how they serve educators and learner communities. Founded by educational researchers Malbert Smith and Jack Stenner, with grant support from the National Institutes of Child Health and Human Development, MetaMetrics provides the global standard for measuring literacy and numeracy. Relied upon across the entire educational ecosystem, our measures are rigorous, consistent, and actionable. And they've been trusted by individuals, educators, assessment providers, publishers, and policy makers for over 30 years. Producing measures for reading and math is the essence of what we do. But with our state and education partners, we do so much more. Lexile and Quantile measures activate a promoter effect that drives connections, so together we can inspire everyone to build life skills for a brighter tomorrow. About the Role The Vice President of Corporate Partner Success is a strategic leader responsible for ensuring that customers achieve measurable value and sustained success with MetaMetrics's core solutions, namely the Lexile and Quantile Frameworks. This role oversees the full customer journey-from onboarding and implementation through renewal-focusing on driving adoption, satisfaction, and learning outcomes across a diverse portfolio of corporate royalty partners. The VP will shape the company's customer success vision for these partners, build scalable processes, and oversee the successful execution of contract renewals for all domestic corporate royalty partnerships. As a member of the leadership team, the Vice President will collaborate closely with the Sales, Product, Research & Development, Finance, and Marketing teams to align customer success initiatives with overall business growth. This leader will use data-driven insights to improve customer health and guide product innovation. The VP will also expand key relationships across the Product, Sales, Marketing, and Implementation teams within our partner organizations. The ideal candidate combines a deep understanding of education product development with strong client relations and a passion for improving student outcomes. Essential Duties & Responsibilities Develop and execute the corporate partner customer success strategy to ensure adoption, satisfaction, and long-term retention. Oversee renewal strategy and execution of contracts to maximize retention, identify growth opportunities, and achieve revenue goals through trusted customer relationships. Drive customer onboarding and implementation excellence to ensure seamless setup of partner reports and accelerate clients' early value realization. Represent the voice of the customer within leadership and executive teams to influence company direction and ensure that products/services align with customer needs. Establish measurable success metrics and KPIs , including customer health scores, financial and usage forecast details, and retention metrics. Maintain accurate reporting via CRM and other technologies. Partner with Sales, Product, and R&D teams to field customer inquiries and align customer insights with product development, services, expansion opportunities, and go-to-market strategies. Create scalable customer programs -including training, support, and community engagement-to strengthen partnerships and advocacy. Attend/present at relevant conferences , prepare speaker proposals, and facilitate partner meetings, travel expected up to 25%. Conduct business reviews with both partner and internal stakeholders regularly to ensure alignment and account health. Supervisory Responsibilities This position may have direct supervisory responsibilities in the future. Requirements: Education and/or Experience: Bachelor's degree (in Education, Business, Communications, or related field) Master's degree preferred Professional experience: 7-10+ years (client relations, product development, and/or program management) Customer success/account management/partnership experience: 3-5+ years in senior/manager roles and prior track record managing renewals, adoption, and growth Product development experience: 2-4+ years in educational product development Deep understanding of K-12 assessment, test development, data use, and district decision-making Knowledge of sales analysis and related metrics Excellent organizational, time management, and communication skills. Computer Skills: Proficient in Windows environment, Microsoft Office (Word, Excel, PowerPoint), email, network file management, and Internet navigation, Google Suite, SmartSheet CRM experience required Communication Skills: Ability to communicate, present, and influence all levels of an organization, including executive and C-level PM18 Compensation details: 00 Yearly Salary PId04b5-
12/02/2025
Full time
Description: Who We Are It happens millions of times each year: a learner receives a Lexile or Quantile measure from a formative, interim, or summative assessment. But each measure is unique. Because it's not just a moment in a learner's journey or an individual measure of reading and math ability, it's a connection. At MetaMetrics, everything we do supports that connection, from our commitment to states to how we engage with partners and how they serve educators and learner communities. Founded by educational researchers Malbert Smith and Jack Stenner, with grant support from the National Institutes of Child Health and Human Development, MetaMetrics provides the global standard for measuring literacy and numeracy. Relied upon across the entire educational ecosystem, our measures are rigorous, consistent, and actionable. And they've been trusted by individuals, educators, assessment providers, publishers, and policy makers for over 30 years. Producing measures for reading and math is the essence of what we do. But with our state and education partners, we do so much more. Lexile and Quantile measures activate a promoter effect that drives connections, so together we can inspire everyone to build life skills for a brighter tomorrow. About the Role The Vice President of Corporate Partner Success is a strategic leader responsible for ensuring that customers achieve measurable value and sustained success with MetaMetrics's core solutions, namely the Lexile and Quantile Frameworks. This role oversees the full customer journey-from onboarding and implementation through renewal-focusing on driving adoption, satisfaction, and learning outcomes across a diverse portfolio of corporate royalty partners. The VP will shape the company's customer success vision for these partners, build scalable processes, and oversee the successful execution of contract renewals for all domestic corporate royalty partnerships. As a member of the leadership team, the Vice President will collaborate closely with the Sales, Product, Research & Development, Finance, and Marketing teams to align customer success initiatives with overall business growth. This leader will use data-driven insights to improve customer health and guide product innovation. The VP will also expand key relationships across the Product, Sales, Marketing, and Implementation teams within our partner organizations. The ideal candidate combines a deep understanding of education product development with strong client relations and a passion for improving student outcomes. Essential Duties & Responsibilities Develop and execute the corporate partner customer success strategy to ensure adoption, satisfaction, and long-term retention. Oversee renewal strategy and execution of contracts to maximize retention, identify growth opportunities, and achieve revenue goals through trusted customer relationships. Drive customer onboarding and implementation excellence to ensure seamless setup of partner reports and accelerate clients' early value realization. Represent the voice of the customer within leadership and executive teams to influence company direction and ensure that products/services align with customer needs. Establish measurable success metrics and KPIs , including customer health scores, financial and usage forecast details, and retention metrics. Maintain accurate reporting via CRM and other technologies. Partner with Sales, Product, and R&D teams to field customer inquiries and align customer insights with product development, services, expansion opportunities, and go-to-market strategies. Create scalable customer programs -including training, support, and community engagement-to strengthen partnerships and advocacy. Attend/present at relevant conferences , prepare speaker proposals, and facilitate partner meetings, travel expected up to 25%. Conduct business reviews with both partner and internal stakeholders regularly to ensure alignment and account health. Supervisory Responsibilities This position may have direct supervisory responsibilities in the future. Requirements: Education and/or Experience: Bachelor's degree (in Education, Business, Communications, or related field) Master's degree preferred Professional experience: 7-10+ years (client relations, product development, and/or program management) Customer success/account management/partnership experience: 3-5+ years in senior/manager roles and prior track record managing renewals, adoption, and growth Product development experience: 2-4+ years in educational product development Deep understanding of K-12 assessment, test development, data use, and district decision-making Knowledge of sales analysis and related metrics Excellent organizational, time management, and communication skills. Computer Skills: Proficient in Windows environment, Microsoft Office (Word, Excel, PowerPoint), email, network file management, and Internet navigation, Google Suite, SmartSheet CRM experience required Communication Skills: Ability to communicate, present, and influence all levels of an organization, including executive and C-level PM18 Compensation details: 00 Yearly Salary PId04b5-
Come and grow with us! 1-800 Hansons has been one of the top home improvement companies for 37+ years. 1-800 Hansons has grown from humble roots as a small family business to a large multi-million dollar company providing 5-star customer experiences and top quality products to meet everyone's budgets. We are now helping our customers continue to love where they live in 14 states and 24 locations across the country. The General Manager is a key leadership position within the organization, with overall accountability for the branch operations of a geographic region, including profitability, satisfaction of our people and partners and delivering outstanding customer experience throughout the customer lifecycle. A successful General Manager will effectively partner with all levels and departments of the 1-800 Hansons organization to ensure we deliver against our goals and objectives. The General Manager must ensure all policies and procedures of the company are being followed by employees, Sales Executives, and installation partners while holding the team to the highest standards of performance and customer service. This position is accountable for the overall success of his or her assigned branch. The essential areas of accountability include the sales process, the installation process, customer satisfaction, leadership of branch team members, productive relationships with Corporate and Branch staff, and overall branch financial outcomes. What We Offer: $90k-$110k base salary Quarterly bonus opportunities Weekly pay on Fridays through direct deposit Eligible for health benefits at 60 days of employment Eligible for 401k with company match at 90 days of employment Paid time off with unlimited rollover of unused hours Eligible for holiday pay immediately Tools provided to develop and grow within the company to opportunities such as Regional Manager, VP of Sales & Operations, Chief Revenue Officer, etc. Employee as well as friends & family discounts Incentive opportunities such as Presidents Club trips for yourself and a guest Committees (Fun, Diversity, Well-Being, Safety) Essential Duties/Major Accountabilities: Accountable for generating sales through the execution and oversight of the sales process. Review sales metrics, concepts, and sales strategies with Sales Executives to improve performance and provide coaching as needed. Support and/or lead the training of Sales Executives on new processes, offers, products, or changes to Hansons technology. Accountable for completing installations that result in revenue generation. Manage the review, prioritization, scheduling, and assignment of Service/Measure Technicians to complete measures on new jobs. Develop relationships with Installation Crews to ensure productive, high-quality work output. Ensure quality workmanship by monitoring jobs throughout the installation process. Accountable for a five-star customer experience. Work with the Customer Relations team to resolve customer relations concerns and ensure a five-star review at the end of the installation process. Achieve or exceed Net Promotor Score (NPS) goals by maintain the highest levels of customer service for external customers. Accountable for the leadership and management of Internal Team Members. Perform personnel functions such as interviewing, training, conducting performance reviews, and handling disciplinary issues. Accountable for productive and effective working relationships with Corporate and Branch team members. Accountable for a financially profitable region. Achieve or exceed financial goals of the branch by ensuring that sales result in installed revenue. Maximize revenue and profitability by collecting on past due jobs and minimizing additional labor and reprocessing. Provide input on branch outcomes and review monthly branch performance scorecards with Senior Executive Team Manage inventory to ensure installations can be completed timely; work with Corporate team members on inventory issues that need escalation. Minimum Required Knowledge, Skills, & Abilities: Bachelor's Degree in business management or a related field. Minimum of five (5) years of sales management experience. Minimum of two (2) years of general management experience. Demonstrated track record of successful lead generation and sales results. Experience driving customer experience improvements. Must have excellent verbal and written communication skills. Must be proactive, focused and able to keep tasks and team members on track for productivity. Ability to coach and motivate a team to produce positive results. Strong Excel and data analysis skills; proficient in other MS Office applications such as PowerPoint and Word. Comfortable working in a highly visible role and presenting to all levels of management. Must have good problem-solving abilities. Must be well organized and detail oriented. Additional Preferred Qualifications: Experience in the home improvement or similar industry. Background in operations. Physical Requirements: Must be able to remain in a stationary position for prolonged periods Requires the ability to move about inside the office Must be able to move items weighing up to 25 pounds Must be able to communicate effectively with staff, customers, vendors, and the public Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer Hours/Schedule: Full-time, 40 hours per week/52 weeks per year. Standard office hours are Monday - Friday, 8:00am - 5:00pm and Saturday, 8:00am - 12:00pm, but due to the nature of position, evening and weekend hours will be required. Some local and statewide travel may be required. Compensation details: 00 Yearly Salary PI1af5eb81c5-
12/01/2025
Full time
Come and grow with us! 1-800 Hansons has been one of the top home improvement companies for 37+ years. 1-800 Hansons has grown from humble roots as a small family business to a large multi-million dollar company providing 5-star customer experiences and top quality products to meet everyone's budgets. We are now helping our customers continue to love where they live in 14 states and 24 locations across the country. The General Manager is a key leadership position within the organization, with overall accountability for the branch operations of a geographic region, including profitability, satisfaction of our people and partners and delivering outstanding customer experience throughout the customer lifecycle. A successful General Manager will effectively partner with all levels and departments of the 1-800 Hansons organization to ensure we deliver against our goals and objectives. The General Manager must ensure all policies and procedures of the company are being followed by employees, Sales Executives, and installation partners while holding the team to the highest standards of performance and customer service. This position is accountable for the overall success of his or her assigned branch. The essential areas of accountability include the sales process, the installation process, customer satisfaction, leadership of branch team members, productive relationships with Corporate and Branch staff, and overall branch financial outcomes. What We Offer: $90k-$110k base salary Quarterly bonus opportunities Weekly pay on Fridays through direct deposit Eligible for health benefits at 60 days of employment Eligible for 401k with company match at 90 days of employment Paid time off with unlimited rollover of unused hours Eligible for holiday pay immediately Tools provided to develop and grow within the company to opportunities such as Regional Manager, VP of Sales & Operations, Chief Revenue Officer, etc. Employee as well as friends & family discounts Incentive opportunities such as Presidents Club trips for yourself and a guest Committees (Fun, Diversity, Well-Being, Safety) Essential Duties/Major Accountabilities: Accountable for generating sales through the execution and oversight of the sales process. Review sales metrics, concepts, and sales strategies with Sales Executives to improve performance and provide coaching as needed. Support and/or lead the training of Sales Executives on new processes, offers, products, or changes to Hansons technology. Accountable for completing installations that result in revenue generation. Manage the review, prioritization, scheduling, and assignment of Service/Measure Technicians to complete measures on new jobs. Develop relationships with Installation Crews to ensure productive, high-quality work output. Ensure quality workmanship by monitoring jobs throughout the installation process. Accountable for a five-star customer experience. Work with the Customer Relations team to resolve customer relations concerns and ensure a five-star review at the end of the installation process. Achieve or exceed Net Promotor Score (NPS) goals by maintain the highest levels of customer service for external customers. Accountable for the leadership and management of Internal Team Members. Perform personnel functions such as interviewing, training, conducting performance reviews, and handling disciplinary issues. Accountable for productive and effective working relationships with Corporate and Branch team members. Accountable for a financially profitable region. Achieve or exceed financial goals of the branch by ensuring that sales result in installed revenue. Maximize revenue and profitability by collecting on past due jobs and minimizing additional labor and reprocessing. Provide input on branch outcomes and review monthly branch performance scorecards with Senior Executive Team Manage inventory to ensure installations can be completed timely; work with Corporate team members on inventory issues that need escalation. Minimum Required Knowledge, Skills, & Abilities: Bachelor's Degree in business management or a related field. Minimum of five (5) years of sales management experience. Minimum of two (2) years of general management experience. Demonstrated track record of successful lead generation and sales results. Experience driving customer experience improvements. Must have excellent verbal and written communication skills. Must be proactive, focused and able to keep tasks and team members on track for productivity. Ability to coach and motivate a team to produce positive results. Strong Excel and data analysis skills; proficient in other MS Office applications such as PowerPoint and Word. Comfortable working in a highly visible role and presenting to all levels of management. Must have good problem-solving abilities. Must be well organized and detail oriented. Additional Preferred Qualifications: Experience in the home improvement or similar industry. Background in operations. Physical Requirements: Must be able to remain in a stationary position for prolonged periods Requires the ability to move about inside the office Must be able to move items weighing up to 25 pounds Must be able to communicate effectively with staff, customers, vendors, and the public Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer Hours/Schedule: Full-time, 40 hours per week/52 weeks per year. Standard office hours are Monday - Friday, 8:00am - 5:00pm and Saturday, 8:00am - 12:00pm, but due to the nature of position, evening and weekend hours will be required. Some local and statewide travel may be required. Compensation details: 00 Yearly Salary PI1af5eb81c5-
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Job Summary: The Assistant Vice President (AVP) of Finance & Hospital Operations is based in Augusta, Georiga and functions as an on-site financial resource focusing on the fiscal responsibilities of the entity including, revenue growth and bottom line performance from the Hospital perspective. Coordinates with the on-site managers and directors in budget development by functioning in a lead capacity while complimenting the WellStar System Accounting and Finance departments, as well as Service Line leaders. Responsible for reviewing monthly cost center performance against budget. Working with cost center management, provide reasonable, rational explanations for variances. Demonstrate an inquisitive nature by analyzing and investigating operational performance on a prospective, rather than reactive, basis. Assist Hospital Administration and department managers with implementing corrective actions for unapproved budget variances. Responsible for reviewing and assisting Corporate Accounting with the monthly closing of the general ledger for the entity. Other fiscal responsibilities include the analysis and creation of business plans and pro formas for initiatives and endeavors taken by the hospital/entity. Included is the follow-up and review of actual performance to implemented business plans. Capital planning and management of the budgets/plans for capital projects for the hospital/entity will be the responsibility of the AVP Finance and Operations. Provides leadership and management for operational areas as assigned/designated. Responsible for the successful growth, financial, clinical quality, engagement and customer service performance of the Departments that report to the AVP Finance & Hospital Operations (to be specified by each entity/facility which departments are included but should include no less than 2 operational departments, either direct or matrix responsibility). Maintains positive interactions with employees, medical staff, patients and public. Participates as an active and supportive part of WellStar's Senior Leadership team in developing and implementing System strategic plans and initiatives. Provide financial education programs for facility management staff to ensure understanding and compliance with WellStar's stated budget and financial goals and objectives. Core Responsibilities and Essential Functions: Budget Development and Adherence a.Development of global statistics b.Assist on-site management in development of reasonable budgets both operating and capital c.Review and assist in development of monthly financial statements and to determine significant variances and means to correct d.Review monthly department budgets for expense management and opportunities for cost reductions Operations Department(s)s Oversight a.Provide leadership to assigned operational department as assigned in addendum b.Oversee Hospital Outpatient Department (HOD) operations as assigned in addendum, including regulatory and compliance leadership, in partnership with System-level resources c.Actively participate in system initiatives for assigned operational areas d.Develop leadership teams appropriate for department needs e.Review monthly department results to ensure consistent progress f.Provide feedback regarding department processes and procedures including maintaining awareness of changing regulatory and compliance requirements g.Develops and implements strategic plans and budgets; monitors performance to expectations h.Maintains expert knowledge of multiple regulatory and reimbursement structures Facility Strategic Leadership a.Maintains detailed knowledge of Hospital strategies and objectives; identifies opportunities for improvement and ensures Hospital initiatives are consistent with and contributing to System objectives. b.Maintains knowledge of healthcare environment both locally and nationally to identify opportunities and threats; communicates internally as appropriate and incorporates into planning process. c.Actively participates with the Operations Group, and other teams that support Hospital goal achievement. d.Provides communication and feedback to Leadership Team and direct reports. Revenue Generation and Valuation a.Review denied claims trends for facility and work with Revenue Management to examine ways to reduce b.Ensure adequate reserves for contractual allowances. Analyze percentage variances in net-to-gross by payor. Review bad debt trends. c.Review issues that may impact reimbursement in Managed Care contracts and Governmental Programs (Medicare, Medicaid, etc) Revenue Capture a.Work with Revenue Management to ensure charge-master accuracy. b.Work with Revenue Management, Patient Access Services, and cost center managers/directors to ensure optimal charge capture (including accuracy of patient type). c.Review daily revenue trends for facility cost centers and investigate significant variances New Program Development a.Provide financial support to the Directors responsible for Pro Formas for new programs. b.Focus on multi-departmental implications of new programs. c.Support CON development by acting as a liaison to the Director of Strategic Planning. d.Coordinate and direct new program and business plan development in adherence to policy and procedures e.Follow-up on actual performance for implemented business plans/ new programs Reporting and Analysis a.Direct the preparation of reports and the analytics of information as requested by Senior Leadership and others including the coordination of work with Decision Support and other depts/areas as needed (for strategic initiatives, performance improvement opportunities and other needs) b.Lead Financial Planning performance and work teams on initiatives and enhancements to processes and projects c.Provide direction, training and development opportunities to team members d.Remain flexible with other duties as assigned Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct. Required Minimum Education: Bachelors degree in Accounting, Finance or related field is required. Master's Degree is preferred. Required Minimum Experience: Minimum 10 years direct finance experience is required. Minimum 5 years in healthcare field is required. Minimum 7 years of progressive finance or accounting leadership experience is required. Experience in an integrated health system preferred with acute care operations. Required Minimum Skills: Progressive operational leadership exposure to demonstrate awareness of non-clinical department procedures and processes. Demonstrated impact on positive cash flow and cost reduction. Highly developed leadership and interpersonal skills; regulatory, reimbursement, financial analysis and business planning skills. Insert specialize healthcare accounting principles including reimbursements, indigent coverage, managed care contracts, etc. Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
12/01/2025
Full time
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Job Summary: The Assistant Vice President (AVP) of Finance & Hospital Operations is based in Augusta, Georiga and functions as an on-site financial resource focusing on the fiscal responsibilities of the entity including, revenue growth and bottom line performance from the Hospital perspective. Coordinates with the on-site managers and directors in budget development by functioning in a lead capacity while complimenting the WellStar System Accounting and Finance departments, as well as Service Line leaders. Responsible for reviewing monthly cost center performance against budget. Working with cost center management, provide reasonable, rational explanations for variances. Demonstrate an inquisitive nature by analyzing and investigating operational performance on a prospective, rather than reactive, basis. Assist Hospital Administration and department managers with implementing corrective actions for unapproved budget variances. Responsible for reviewing and assisting Corporate Accounting with the monthly closing of the general ledger for the entity. Other fiscal responsibilities include the analysis and creation of business plans and pro formas for initiatives and endeavors taken by the hospital/entity. Included is the follow-up and review of actual performance to implemented business plans. Capital planning and management of the budgets/plans for capital projects for the hospital/entity will be the responsibility of the AVP Finance and Operations. Provides leadership and management for operational areas as assigned/designated. Responsible for the successful growth, financial, clinical quality, engagement and customer service performance of the Departments that report to the AVP Finance & Hospital Operations (to be specified by each entity/facility which departments are included but should include no less than 2 operational departments, either direct or matrix responsibility). Maintains positive interactions with employees, medical staff, patients and public. Participates as an active and supportive part of WellStar's Senior Leadership team in developing and implementing System strategic plans and initiatives. Provide financial education programs for facility management staff to ensure understanding and compliance with WellStar's stated budget and financial goals and objectives. Core Responsibilities and Essential Functions: Budget Development and Adherence a.Development of global statistics b.Assist on-site management in development of reasonable budgets both operating and capital c.Review and assist in development of monthly financial statements and to determine significant variances and means to correct d.Review monthly department budgets for expense management and opportunities for cost reductions Operations Department(s)s Oversight a.Provide leadership to assigned operational department as assigned in addendum b.Oversee Hospital Outpatient Department (HOD) operations as assigned in addendum, including regulatory and compliance leadership, in partnership with System-level resources c.Actively participate in system initiatives for assigned operational areas d.Develop leadership teams appropriate for department needs e.Review monthly department results to ensure consistent progress f.Provide feedback regarding department processes and procedures including maintaining awareness of changing regulatory and compliance requirements g.Develops and implements strategic plans and budgets; monitors performance to expectations h.Maintains expert knowledge of multiple regulatory and reimbursement structures Facility Strategic Leadership a.Maintains detailed knowledge of Hospital strategies and objectives; identifies opportunities for improvement and ensures Hospital initiatives are consistent with and contributing to System objectives. b.Maintains knowledge of healthcare environment both locally and nationally to identify opportunities and threats; communicates internally as appropriate and incorporates into planning process. c.Actively participates with the Operations Group, and other teams that support Hospital goal achievement. d.Provides communication and feedback to Leadership Team and direct reports. Revenue Generation and Valuation a.Review denied claims trends for facility and work with Revenue Management to examine ways to reduce b.Ensure adequate reserves for contractual allowances. Analyze percentage variances in net-to-gross by payor. Review bad debt trends. c.Review issues that may impact reimbursement in Managed Care contracts and Governmental Programs (Medicare, Medicaid, etc) Revenue Capture a.Work with Revenue Management to ensure charge-master accuracy. b.Work with Revenue Management, Patient Access Services, and cost center managers/directors to ensure optimal charge capture (including accuracy of patient type). c.Review daily revenue trends for facility cost centers and investigate significant variances New Program Development a.Provide financial support to the Directors responsible for Pro Formas for new programs. b.Focus on multi-departmental implications of new programs. c.Support CON development by acting as a liaison to the Director of Strategic Planning. d.Coordinate and direct new program and business plan development in adherence to policy and procedures e.Follow-up on actual performance for implemented business plans/ new programs Reporting and Analysis a.Direct the preparation of reports and the analytics of information as requested by Senior Leadership and others including the coordination of work with Decision Support and other depts/areas as needed (for strategic initiatives, performance improvement opportunities and other needs) b.Lead Financial Planning performance and work teams on initiatives and enhancements to processes and projects c.Provide direction, training and development opportunities to team members d.Remain flexible with other duties as assigned Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct. Required Minimum Education: Bachelors degree in Accounting, Finance or related field is required. Master's Degree is preferred. Required Minimum Experience: Minimum 10 years direct finance experience is required. Minimum 5 years in healthcare field is required. Minimum 7 years of progressive finance or accounting leadership experience is required. Experience in an integrated health system preferred with acute care operations. Required Minimum Skills: Progressive operational leadership exposure to demonstrate awareness of non-clinical department procedures and processes. Demonstrated impact on positive cash flow and cost reduction. Highly developed leadership and interpersonal skills; regulatory, reimbursement, financial analysis and business planning skills. Insert specialize healthcare accounting principles including reimbursements, indigent coverage, managed care contracts, etc. Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.