Senior Vice President of Member Services Lead with Purpose. Serve the Community. Elevate the Member Experience. Levo Credit Union is seeking a collaborative and strategic Senior Vice President of Member Services to help lead our continued growth and expand our impact. As a key member of our senior leadership team, this role will guide the strategy and execution of branch operations, lending, and recovery services, ensuring exceptional service while maintaining financially strength and operational efficiency. This is an opportunity to join a community-focused credit union where relationships matter, employees are empowered, and members remain at the center of every decision. Levo is dedicated to improving the financial well-being of our members and strengthening the communities we serve. As a trusted financial partner in Sioux Falls and the surrounding region, we deliver personalized service, innovative solutions, and a culture grounded in integrity, respect, accountability, and service. Our mission to improve lives by providing relevant financial services, building trusted relationships, supporting our communities, and fostering a rewarding workplace for our employees. Reporting to the Executive VP of Strategy and Service, the SVP will lead branch services, virtual banking (service center), consumer and commercial lending, and recovery/collections. This role is critical in delivering a consistent, high quality member experience across all channels, aligning operations with long term growth goals, and strengthening performance, efficiency, and service delivery. The SVP role is essential to lead and collaborate with leaders across key operational areas to elevate member service, growth of the credit union, and ensure financial success. Key Responsibilities Lead enterprise-wide operational strategy, aligning branch services, service center, lending, and recovery with organizational goals Champion a member-first culture across all channels Drive operational excellence through process optimization and workforce strategy Use KPIs to drive performance, profitability, and member outcomes Oversee lending strategy, portfolio performance, and product development Lead recovery and collections strategy to support financial strength Ensure regulatory compliance and alignment of policies and procedures Leverage data, technology, and market insights to guide decisions and identify growth opportunities Oversee budgeting and resource allocation, to support strategic objectives Build and develop high-performing leadership teams Represent the organization through community engagement and partnerships Requirements 8-10+ years of progressive leadership experience in credit union, banking, or financial services Strong expertise in lending, recovery efforts, branch operations, and/or member service delivery Proven ability to lead teams and execute strategic initiatives Experience using data and analytics to improve performance Solid understanding of regulatory compliance and risk management Collaborative leadership style with a commitment to community impact Strong communication, relationship-building, and decision-making skills Salary Description $145,000-$242,000 Annual Salary
05/05/2026
Full time
Senior Vice President of Member Services Lead with Purpose. Serve the Community. Elevate the Member Experience. Levo Credit Union is seeking a collaborative and strategic Senior Vice President of Member Services to help lead our continued growth and expand our impact. As a key member of our senior leadership team, this role will guide the strategy and execution of branch operations, lending, and recovery services, ensuring exceptional service while maintaining financially strength and operational efficiency. This is an opportunity to join a community-focused credit union where relationships matter, employees are empowered, and members remain at the center of every decision. Levo is dedicated to improving the financial well-being of our members and strengthening the communities we serve. As a trusted financial partner in Sioux Falls and the surrounding region, we deliver personalized service, innovative solutions, and a culture grounded in integrity, respect, accountability, and service. Our mission to improve lives by providing relevant financial services, building trusted relationships, supporting our communities, and fostering a rewarding workplace for our employees. Reporting to the Executive VP of Strategy and Service, the SVP will lead branch services, virtual banking (service center), consumer and commercial lending, and recovery/collections. This role is critical in delivering a consistent, high quality member experience across all channels, aligning operations with long term growth goals, and strengthening performance, efficiency, and service delivery. The SVP role is essential to lead and collaborate with leaders across key operational areas to elevate member service, growth of the credit union, and ensure financial success. Key Responsibilities Lead enterprise-wide operational strategy, aligning branch services, service center, lending, and recovery with organizational goals Champion a member-first culture across all channels Drive operational excellence through process optimization and workforce strategy Use KPIs to drive performance, profitability, and member outcomes Oversee lending strategy, portfolio performance, and product development Lead recovery and collections strategy to support financial strength Ensure regulatory compliance and alignment of policies and procedures Leverage data, technology, and market insights to guide decisions and identify growth opportunities Oversee budgeting and resource allocation, to support strategic objectives Build and develop high-performing leadership teams Represent the organization through community engagement and partnerships Requirements 8-10+ years of progressive leadership experience in credit union, banking, or financial services Strong expertise in lending, recovery efforts, branch operations, and/or member service delivery Proven ability to lead teams and execute strategic initiatives Experience using data and analytics to improve performance Solid understanding of regulatory compliance and risk management Collaborative leadership style with a commitment to community impact Strong communication, relationship-building, and decision-making skills Salary Description $145,000-$242,000 Annual Salary
Senior Vice President of Member Services Lead with Purpose. Serve the Community. Elevate the Member Experience. Levo Credit Union is seeking a collaborative and strategic Senior Vice President of Member Services to help lead our continued growth and expand our impact. As a key member of our senior leadership team, this role will guide the strategy and execution of branch operations, lending, and recovery services, ensuring exceptional service while maintaining financially strength and operational efficiency. This is an opportunity to join a community-focused credit union where relationships matter, employees are empowered, and members remain at the center of every decision. Levo is dedicated to improving the financial well-being of our members and strengthening the communities we serve. As a trusted financial partner in Sioux Falls and the surrounding region, we deliver personalized service, innovative solutions, and a culture grounded in integrity, respect, accountability, and service. Our mission to improve lives by providing relevant financial services, building trusted relationships, supporting our communities, and fostering a rewarding workplace for our employees. Reporting to the Executive VP of Strategy and Service, the SVP will lead branch services, virtual banking (service center), consumer and commercial lending, and recovery/collections. This role is critical in delivering a consistent, high quality member experience across all channels, aligning operations with long term growth goals, and strengthening performance, efficiency, and service delivery. The SVP role is essential to lead and collaborate with leaders across key operational areas to elevate member service, growth of the credit union, and ensure financial success. Key Responsibilities Lead enterprise-wide operational strategy, aligning branch services, service center, lending, and recovery with organizational goals Champion a member-first culture across all channels Drive operational excellence through process optimization and workforce strategy Use KPIs to drive performance, profitability, and member outcomes Oversee lending strategy, portfolio performance, and product development Lead recovery and collections strategy to support financial strength Ensure regulatory compliance and alignment of policies and procedures Leverage data, technology, and market insights to guide decisions and identify growth opportunities Oversee budgeting and resource allocation, to support strategic objectives Build and develop high-performing leadership teams Represent the organization through community engagement and partnerships Requirements 8-10+ years of progressive leadership experience in credit union, banking, or financial services Strong expertise in lending, recovery efforts, branch operations, and/or member service delivery Proven ability to lead teams and execute strategic initiatives Experience using data and analytics to improve performance Solid understanding of regulatory compliance and risk management Collaborative leadership style with a commitment to community impact Strong communication, relationship-building, and decision-making skills Salary Description $145,000-$242,000 Annual Salary
05/05/2026
Full time
Senior Vice President of Member Services Lead with Purpose. Serve the Community. Elevate the Member Experience. Levo Credit Union is seeking a collaborative and strategic Senior Vice President of Member Services to help lead our continued growth and expand our impact. As a key member of our senior leadership team, this role will guide the strategy and execution of branch operations, lending, and recovery services, ensuring exceptional service while maintaining financially strength and operational efficiency. This is an opportunity to join a community-focused credit union where relationships matter, employees are empowered, and members remain at the center of every decision. Levo is dedicated to improving the financial well-being of our members and strengthening the communities we serve. As a trusted financial partner in Sioux Falls and the surrounding region, we deliver personalized service, innovative solutions, and a culture grounded in integrity, respect, accountability, and service. Our mission to improve lives by providing relevant financial services, building trusted relationships, supporting our communities, and fostering a rewarding workplace for our employees. Reporting to the Executive VP of Strategy and Service, the SVP will lead branch services, virtual banking (service center), consumer and commercial lending, and recovery/collections. This role is critical in delivering a consistent, high quality member experience across all channels, aligning operations with long term growth goals, and strengthening performance, efficiency, and service delivery. The SVP role is essential to lead and collaborate with leaders across key operational areas to elevate member service, growth of the credit union, and ensure financial success. Key Responsibilities Lead enterprise-wide operational strategy, aligning branch services, service center, lending, and recovery with organizational goals Champion a member-first culture across all channels Drive operational excellence through process optimization and workforce strategy Use KPIs to drive performance, profitability, and member outcomes Oversee lending strategy, portfolio performance, and product development Lead recovery and collections strategy to support financial strength Ensure regulatory compliance and alignment of policies and procedures Leverage data, technology, and market insights to guide decisions and identify growth opportunities Oversee budgeting and resource allocation, to support strategic objectives Build and develop high-performing leadership teams Represent the organization through community engagement and partnerships Requirements 8-10+ years of progressive leadership experience in credit union, banking, or financial services Strong expertise in lending, recovery efforts, branch operations, and/or member service delivery Proven ability to lead teams and execute strategic initiatives Experience using data and analytics to improve performance Solid understanding of regulatory compliance and risk management Collaborative leadership style with a commitment to community impact Strong communication, relationship-building, and decision-making skills Salary Description $145,000-$242,000 Annual Salary
Senior Vice President of Member Services Lead with Purpose. Serve the Community. Elevate the Member Experience. Levo Credit Union is seeking a collaborative and strategic Senior Vice President of Member Services to help lead our continued growth and expand our impact. As a key member of our senior leadership team, this role will guide the strategy and execution of branch operations, lending, and recovery services, ensuring exceptional service while maintaining financially strength and operational efficiency. This is an opportunity to join a community-focused credit union where relationships matter, employees are empowered, and members remain at the center of every decision. Levo is dedicated to improving the financial well-being of our members and strengthening the communities we serve. As a trusted financial partner in Sioux Falls and the surrounding region, we deliver personalized service, innovative solutions, and a culture grounded in integrity, respect, accountability, and service. Our mission to improve lives by providing relevant financial services, building trusted relationships, supporting our communities, and fostering a rewarding workplace for our employees. Reporting to the Executive VP of Strategy and Service, the SVP will lead branch services, virtual banking (service center), consumer and commercial lending, and recovery/collections. This role is critical in delivering a consistent, high quality member experience across all channels, aligning operations with long term growth goals, and strengthening performance, efficiency, and service delivery. The SVP role is essential to lead and collaborate with leaders across key operational areas to elevate member service, growth of the credit union, and ensure financial success. Key Responsibilities Lead enterprise-wide operational strategy, aligning branch services, service center, lending, and recovery with organizational goals Champion a member-first culture across all channels Drive operational excellence through process optimization and workforce strategy Use KPIs to drive performance, profitability, and member outcomes Oversee lending strategy, portfolio performance, and product development Lead recovery and collections strategy to support financial strength Ensure regulatory compliance and alignment of policies and procedures Leverage data, technology, and market insights to guide decisions and identify growth opportunities Oversee budgeting and resource allocation, to support strategic objectives Build and develop high-performing leadership teams Represent the organization through community engagement and partnerships Requirements 8-10+ years of progressive leadership experience in credit union, banking, or financial services Strong expertise in lending, recovery efforts, branch operations, and/or member service delivery Proven ability to lead teams and execute strategic initiatives Experience using data and analytics to improve performance Solid understanding of regulatory compliance and risk management Collaborative leadership style with a commitment to community impact Strong communication, relationship-building, and decision-making skills Salary Description $145,000-$242,000 Annual Salary
05/05/2026
Full time
Senior Vice President of Member Services Lead with Purpose. Serve the Community. Elevate the Member Experience. Levo Credit Union is seeking a collaborative and strategic Senior Vice President of Member Services to help lead our continued growth and expand our impact. As a key member of our senior leadership team, this role will guide the strategy and execution of branch operations, lending, and recovery services, ensuring exceptional service while maintaining financially strength and operational efficiency. This is an opportunity to join a community-focused credit union where relationships matter, employees are empowered, and members remain at the center of every decision. Levo is dedicated to improving the financial well-being of our members and strengthening the communities we serve. As a trusted financial partner in Sioux Falls and the surrounding region, we deliver personalized service, innovative solutions, and a culture grounded in integrity, respect, accountability, and service. Our mission to improve lives by providing relevant financial services, building trusted relationships, supporting our communities, and fostering a rewarding workplace for our employees. Reporting to the Executive VP of Strategy and Service, the SVP will lead branch services, virtual banking (service center), consumer and commercial lending, and recovery/collections. This role is critical in delivering a consistent, high quality member experience across all channels, aligning operations with long term growth goals, and strengthening performance, efficiency, and service delivery. The SVP role is essential to lead and collaborate with leaders across key operational areas to elevate member service, growth of the credit union, and ensure financial success. Key Responsibilities Lead enterprise-wide operational strategy, aligning branch services, service center, lending, and recovery with organizational goals Champion a member-first culture across all channels Drive operational excellence through process optimization and workforce strategy Use KPIs to drive performance, profitability, and member outcomes Oversee lending strategy, portfolio performance, and product development Lead recovery and collections strategy to support financial strength Ensure regulatory compliance and alignment of policies and procedures Leverage data, technology, and market insights to guide decisions and identify growth opportunities Oversee budgeting and resource allocation, to support strategic objectives Build and develop high-performing leadership teams Represent the organization through community engagement and partnerships Requirements 8-10+ years of progressive leadership experience in credit union, banking, or financial services Strong expertise in lending, recovery efforts, branch operations, and/or member service delivery Proven ability to lead teams and execute strategic initiatives Experience using data and analytics to improve performance Solid understanding of regulatory compliance and risk management Collaborative leadership style with a commitment to community impact Strong communication, relationship-building, and decision-making skills Salary Description $145,000-$242,000 Annual Salary
Senior Vice President of Member Services Lead with Purpose. Serve the Community. Elevate the Member Experience. Levo Credit Union is seeking a collaborative and strategic Senior Vice President of Member Services to help lead our continued growth and expand our impact. As a key member of our senior leadership team, this role will guide the strategy and execution of branch operations, lending, and recovery services, ensuring exceptional service while maintaining financially strength and operational efficiency. This is an opportunity to join a community-focused credit union where relationships matter, employees are empowered, and members remain at the center of every decision. Levo is dedicated to improving the financial well-being of our members and strengthening the communities we serve. As a trusted financial partner in Sioux Falls and the surrounding region, we deliver personalized service, innovative solutions, and a culture grounded in integrity, respect, accountability, and service. Our mission to improve lives by providing relevant financial services, building trusted relationships, supporting our communities, and fostering a rewarding workplace for our employees. Reporting to the Executive VP of Strategy and Service, the SVP will lead branch services, virtual banking (service center), consumer and commercial lending, and recovery/collections. This role is critical in delivering a consistent, high quality member experience across all channels, aligning operations with long term growth goals, and strengthening performance, efficiency, and service delivery. The SVP role is essential to lead and collaborate with leaders across key operational areas to elevate member service, growth of the credit union, and ensure financial success. Key Responsibilities Lead enterprise-wide operational strategy, aligning branch services, service center, lending, and recovery with organizational goals Champion a member-first culture across all channels Drive operational excellence through process optimization and workforce strategy Use KPIs to drive performance, profitability, and member outcomes Oversee lending strategy, portfolio performance, and product development Lead recovery and collections strategy to support financial strength Ensure regulatory compliance and alignment of policies and procedures Leverage data, technology, and market insights to guide decisions and identify growth opportunities Oversee budgeting and resource allocation, to support strategic objectives Build and develop high-performing leadership teams Represent the organization through community engagement and partnerships Requirements 8-10+ years of progressive leadership experience in credit union, banking, or financial services Strong expertise in lending, recovery efforts, branch operations, and/or member service delivery Proven ability to lead teams and execute strategic initiatives Experience using data and analytics to improve performance Solid understanding of regulatory compliance and risk management Collaborative leadership style with a commitment to community impact Strong communication, relationship-building, and decision-making skills Salary Description $145,000-$242,000 Annual Salary
05/05/2026
Full time
Senior Vice President of Member Services Lead with Purpose. Serve the Community. Elevate the Member Experience. Levo Credit Union is seeking a collaborative and strategic Senior Vice President of Member Services to help lead our continued growth and expand our impact. As a key member of our senior leadership team, this role will guide the strategy and execution of branch operations, lending, and recovery services, ensuring exceptional service while maintaining financially strength and operational efficiency. This is an opportunity to join a community-focused credit union where relationships matter, employees are empowered, and members remain at the center of every decision. Levo is dedicated to improving the financial well-being of our members and strengthening the communities we serve. As a trusted financial partner in Sioux Falls and the surrounding region, we deliver personalized service, innovative solutions, and a culture grounded in integrity, respect, accountability, and service. Our mission to improve lives by providing relevant financial services, building trusted relationships, supporting our communities, and fostering a rewarding workplace for our employees. Reporting to the Executive VP of Strategy and Service, the SVP will lead branch services, virtual banking (service center), consumer and commercial lending, and recovery/collections. This role is critical in delivering a consistent, high quality member experience across all channels, aligning operations with long term growth goals, and strengthening performance, efficiency, and service delivery. The SVP role is essential to lead and collaborate with leaders across key operational areas to elevate member service, growth of the credit union, and ensure financial success. Key Responsibilities Lead enterprise-wide operational strategy, aligning branch services, service center, lending, and recovery with organizational goals Champion a member-first culture across all channels Drive operational excellence through process optimization and workforce strategy Use KPIs to drive performance, profitability, and member outcomes Oversee lending strategy, portfolio performance, and product development Lead recovery and collections strategy to support financial strength Ensure regulatory compliance and alignment of policies and procedures Leverage data, technology, and market insights to guide decisions and identify growth opportunities Oversee budgeting and resource allocation, to support strategic objectives Build and develop high-performing leadership teams Represent the organization through community engagement and partnerships Requirements 8-10+ years of progressive leadership experience in credit union, banking, or financial services Strong expertise in lending, recovery efforts, branch operations, and/or member service delivery Proven ability to lead teams and execute strategic initiatives Experience using data and analytics to improve performance Solid understanding of regulatory compliance and risk management Collaborative leadership style with a commitment to community impact Strong communication, relationship-building, and decision-making skills Salary Description $145,000-$242,000 Annual Salary
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. We are looking for future leaders to come and join our team, to build client relationships, and work with them to understand their needs and how we can solve them with Engine's technology. Who are Engine by Starling Engine by Starling is transforming the banking landscape with our cutting-edge core banking software. Originally developed to power Starling, our cloud-native SaaS platform is now enabling banks and financial institutions globally to modernize operations and deliver exceptional digital banking experiences. Headquartered in the UK, we are now scaling globally and have offices in New York , Toronto, Dublin, Dubai and Sydney. We have recently publicly announced our major investment into the US market and are looking to build the initial team to crack the market. This role will ideally be based in the New York metropolitan area or Charlotte, NC , our preference is that you're located within a commutable distance. Other East Coast locations will be considered and the role will involve national and international travel. About the role We are looking for an early hire within the North America Business Development team. You will work closely with a lean, cross-functional Engine North America team including leadership, product, delivery and compliance to generate, shape and close deals in the North American market. This role, operating out of our NY regional HQ, is vital in shaping Engine North America's growth. You will be part of a small, entrepreneurial team who enjoys the challenge of building and problem solving within a highly competitive and regulated market. You will like the challenge of working as part of a small, scaling team - being able to think strategically, build capability and get your hands dirty in all the details - and everything in between. What you'll get to do This role is an early hire within our Business Development function, supporting Engine's North American growth. Lead on the winning new business and driving revenue growth for Engine within North America with a consultative sales approach Define, build and execute sales strategies tailored to target segments and sub-segments Spearhead lead generation; contribute to marketing activities and conferences, elevating the awareness and understanding of Engine's brand and proposition in the market, Supporting early stage conversations, running client workshops and demos, helping to identify and qualify opportunities. Supporting Managing commercial and contractual conversations. Working with Engine teams (delivery, product engineering) throughout the sales lifecycle Contribute to building Business Development capability in North America and globally as we scale and mature Requirements Your background 8+ years in business development, partnerships or a revenue focused role in Banking, Fintech or SaaS; proven ability to generate and convert pipeline Significant experience selling BaaS / Banking SaaS to banks across the continent Experience in working with a network of executives in Banks and Credit Unions, in the serving of consumers and small businesses, is a must Experience working within the broader financial services ecosystem (for example payments, lending) and you must have a good grasp of the US regulatory and legislative landscape relating to the above segments. Experience in a consultative type level of client development Strong understanding of the banking technology landscape including digital, core banking, banking capabilities (FinCrime, Cards, Payments), operational capabilities, data and cloud infrastructure Your skills Track record of building 0 to 1 and high-performance within sales Excellent networker and executive presence Good banking and technology aptitude; highly curious Strong analytical skills and like getting into the detail of understanding client problems Highly self-motivated and self starter - you'll be part of a lean, flat team Excellent communicator and ability to adapt style to different stakeholders (senior clients, partners, internal teams) Strong presentation and facilitation skills to executive and technical audiences Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Interview with someone from the NA BD team Interview with Engine North America team member(s) and others from the BD team - including a pre-prepared case study Final interview with Engine's North American President Benefits Medical, Dental, and Vision insurance plan options 401(k) with company match of 100% of the first 4% Company-paid Long-Term Disability, and Life and AD&D insurance Optional ancillary benefits such as Short-term Disability, Accident Insurance, Legal & ID Protection, and more 20 days annual vacation PTO and 11 Paid Holidays You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
05/05/2026
Full time
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. We are looking for future leaders to come and join our team, to build client relationships, and work with them to understand their needs and how we can solve them with Engine's technology. Who are Engine by Starling Engine by Starling is transforming the banking landscape with our cutting-edge core banking software. Originally developed to power Starling, our cloud-native SaaS platform is now enabling banks and financial institutions globally to modernize operations and deliver exceptional digital banking experiences. Headquartered in the UK, we are now scaling globally and have offices in New York , Toronto, Dublin, Dubai and Sydney. We have recently publicly announced our major investment into the US market and are looking to build the initial team to crack the market. This role will ideally be based in the New York metropolitan area or Charlotte, NC , our preference is that you're located within a commutable distance. Other East Coast locations will be considered and the role will involve national and international travel. About the role We are looking for an early hire within the North America Business Development team. You will work closely with a lean, cross-functional Engine North America team including leadership, product, delivery and compliance to generate, shape and close deals in the North American market. This role, operating out of our NY regional HQ, is vital in shaping Engine North America's growth. You will be part of a small, entrepreneurial team who enjoys the challenge of building and problem solving within a highly competitive and regulated market. You will like the challenge of working as part of a small, scaling team - being able to think strategically, build capability and get your hands dirty in all the details - and everything in between. What you'll get to do This role is an early hire within our Business Development function, supporting Engine's North American growth. Lead on the winning new business and driving revenue growth for Engine within North America with a consultative sales approach Define, build and execute sales strategies tailored to target segments and sub-segments Spearhead lead generation; contribute to marketing activities and conferences, elevating the awareness and understanding of Engine's brand and proposition in the market, Supporting early stage conversations, running client workshops and demos, helping to identify and qualify opportunities. Supporting Managing commercial and contractual conversations. Working with Engine teams (delivery, product engineering) throughout the sales lifecycle Contribute to building Business Development capability in North America and globally as we scale and mature Requirements Your background 8+ years in business development, partnerships or a revenue focused role in Banking, Fintech or SaaS; proven ability to generate and convert pipeline Significant experience selling BaaS / Banking SaaS to banks across the continent Experience in working with a network of executives in Banks and Credit Unions, in the serving of consumers and small businesses, is a must Experience working within the broader financial services ecosystem (for example payments, lending) and you must have a good grasp of the US regulatory and legislative landscape relating to the above segments. Experience in a consultative type level of client development Strong understanding of the banking technology landscape including digital, core banking, banking capabilities (FinCrime, Cards, Payments), operational capabilities, data and cloud infrastructure Your skills Track record of building 0 to 1 and high-performance within sales Excellent networker and executive presence Good banking and technology aptitude; highly curious Strong analytical skills and like getting into the detail of understanding client problems Highly self-motivated and self starter - you'll be part of a lean, flat team Excellent communicator and ability to adapt style to different stakeholders (senior clients, partners, internal teams) Strong presentation and facilitation skills to executive and technical audiences Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Interview with someone from the NA BD team Interview with Engine North America team member(s) and others from the BD team - including a pre-prepared case study Final interview with Engine's North American President Benefits Medical, Dental, and Vision insurance plan options 401(k) with company match of 100% of the first 4% Company-paid Long-Term Disability, and Life and AD&D insurance Optional ancillary benefits such as Short-term Disability, Accident Insurance, Legal & ID Protection, and more 20 days annual vacation PTO and 11 Paid Holidays You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Senior Vice President of Member Services Lead with Purpose. Serve the Community. Elevate the Member Experience. Levo Credit Union is seeking a collaborative and strategic Senior Vice President of Member Services to help lead our continued growth and expand our impact. As a key member of our senior leadership team, this role will guide the strategy and execution of branch operations, lending, and recovery services, ensuring exceptional service while maintaining financially strength and operational efficiency. This is an opportunity to join a community-focused credit union where relationships matter, employees are empowered, and members remain at the center of every decision. Levo is dedicated to improving the financial well-being of our members and strengthening the communities we serve. As a trusted financial partner in Sioux Falls and the surrounding region, we deliver personalized service, innovative solutions, and a culture grounded in integrity, respect, accountability, and service. Our mission to improve lives by providing relevant financial services, building trusted relationships, supporting our communities, and fostering a rewarding workplace for our employees. Reporting to the Executive VP of Strategy and Service, the SVP will lead branch services, virtual banking (service center), consumer and commercial lending, and recovery/collections. This role is critical in delivering a consistent, high quality member experience across all channels, aligning operations with long term growth goals, and strengthening performance, efficiency, and service delivery. The SVP role is essential to lead and collaborate with leaders across key operational areas to elevate member service, growth of the credit union, and ensure financial success. Key Responsibilities Lead enterprise-wide operational strategy, aligning branch services, service center, lending, and recovery with organizational goals Champion a member-first culture across all channels Drive operational excellence through process optimization and workforce strategy Use KPIs to drive performance, profitability, and member outcomes Oversee lending strategy, portfolio performance, and product development Lead recovery and collections strategy to support financial strength Ensure regulatory compliance and alignment of policies and procedures Leverage data, technology, and market insights to guide decisions and identify growth opportunities Oversee budgeting and resource allocation, to support strategic objectives Build and develop high-performing leadership teams Represent the organization through community engagement and partnerships Requirements 8-10+ years of progressive leadership experience in credit union, banking, or financial services Strong expertise in lending, recovery efforts, branch operations, and/or member service delivery Proven ability to lead teams and execute strategic initiatives Experience using data and analytics to improve performance Solid understanding of regulatory compliance and risk management Collaborative leadership style with a commitment to community impact Strong communication, relationship-building, and decision-making skills Salary Description $145,000-$242,000 Annual Salary
05/05/2026
Full time
Senior Vice President of Member Services Lead with Purpose. Serve the Community. Elevate the Member Experience. Levo Credit Union is seeking a collaborative and strategic Senior Vice President of Member Services to help lead our continued growth and expand our impact. As a key member of our senior leadership team, this role will guide the strategy and execution of branch operations, lending, and recovery services, ensuring exceptional service while maintaining financially strength and operational efficiency. This is an opportunity to join a community-focused credit union where relationships matter, employees are empowered, and members remain at the center of every decision. Levo is dedicated to improving the financial well-being of our members and strengthening the communities we serve. As a trusted financial partner in Sioux Falls and the surrounding region, we deliver personalized service, innovative solutions, and a culture grounded in integrity, respect, accountability, and service. Our mission to improve lives by providing relevant financial services, building trusted relationships, supporting our communities, and fostering a rewarding workplace for our employees. Reporting to the Executive VP of Strategy and Service, the SVP will lead branch services, virtual banking (service center), consumer and commercial lending, and recovery/collections. This role is critical in delivering a consistent, high quality member experience across all channels, aligning operations with long term growth goals, and strengthening performance, efficiency, and service delivery. The SVP role is essential to lead and collaborate with leaders across key operational areas to elevate member service, growth of the credit union, and ensure financial success. Key Responsibilities Lead enterprise-wide operational strategy, aligning branch services, service center, lending, and recovery with organizational goals Champion a member-first culture across all channels Drive operational excellence through process optimization and workforce strategy Use KPIs to drive performance, profitability, and member outcomes Oversee lending strategy, portfolio performance, and product development Lead recovery and collections strategy to support financial strength Ensure regulatory compliance and alignment of policies and procedures Leverage data, technology, and market insights to guide decisions and identify growth opportunities Oversee budgeting and resource allocation, to support strategic objectives Build and develop high-performing leadership teams Represent the organization through community engagement and partnerships Requirements 8-10+ years of progressive leadership experience in credit union, banking, or financial services Strong expertise in lending, recovery efforts, branch operations, and/or member service delivery Proven ability to lead teams and execute strategic initiatives Experience using data and analytics to improve performance Solid understanding of regulatory compliance and risk management Collaborative leadership style with a commitment to community impact Strong communication, relationship-building, and decision-making skills Salary Description $145,000-$242,000 Annual Salary