6 jobs found

Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! JOB SUMMARY The Guest Experience Assistant Manager - Bell & Ambassadors supports the daily operations of the Ambassadors team at Estate Yountville, ensuring a seamless and elevated guest arrival, departure, and in-stay experience. This role is responsible for leading a service-focused team that sets the tone for every guest touchpoint with warmth, grace, and authenticity. From greeting and valet support to luggage handling, transportation coordination, and thoughtful welcome gestures, this leader ensures Estate Yountville lives up to its reputation as the most memorable and gracious experience in the valley. ESSENTIAL JOB RESPONSIBILITIES Team Leadership & Training Lead, coach, and motivate the Bell & Ambassador team to deliver anticipatory, personalized guest service with poise and kindness. Provide regular feedback and ensure team members are well-trained on property standards, etiquette, safety, and local knowledge. Manage scheduling, payroll review, and daily shift coverage for bell and ambassador shifts. Conduct daily pre-shift briefings and weekly performance check-ins. Partner with HR and department heads on recruiting, onboarding, and training new team members. Guest Service Excellence Ensure every arrival and departure is exceptional, with attention to details like names, special occasions, preferences, and surprises.Oversee valet, luggage handling, golf cart service, wayfinding, and coordination with Front Office and Concierge.Manage special requests (bike rentals, birthday greetings, proposals, etc.) and ensure timely and gracious execution.Resolve guest concerns thoughtfully and professionally, escalating to the Guest Experience Manager as needed.Maintain constant presence in the lobby and entry points during peak arrival/departure times. Operations & Coordination Ensure all Ambassador opening and closing tasks are completed, including bike cleaning and inventory, patio preparation, and car presentation.Partner with Engineering and Housekeeping to maintain the cleanliness and readiness of entry areas, bell carts, and amenities.Track and follow up on amenity requests, package deliveries, and transportation arrangements.Ensure safety and security protocols are followed when handling guest belongings or vehicles. Culture & Property Knowledge Uphold and model Estate Yountville's core values of hospitality, graciousness, and innovation.Ensure all Ambassadors are well-versed in the history, layout, and unique offerings of the 22-acre property.Celebrate team wins, recognize outstanding contributions, and maintain high team morale. REQUIRED QUALIFICATIONS Minimum 2 years of hospitality experience in a luxury or lifestyle environment, with 1+ years in a supervisory role preferred. Exceptional communication, guest service, and problem-solving skills. Valid driver's license with clean driving record; comfortable driving guest vehicles and golf carts. Ability to work flexible schedules including evenings, weekends, and holidays. Physical ability to lift and transport luggage and perform outdoor tasks in varying weather. Bachelor's degree Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Estate Yountville is an equal opportunity employer. (Minorities/Females/Disabled/Veterans) Compensation details: 0 Yearly Salary PI5d76ee7e9d82-7789

NIGHT AUDITOR Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! JOB SUMMARY: Night Auditor is responsible for providing the highest level of service possible in an efficient, courteous, and professional manner. Additionally, the Night Auditor is responsible for creating accounting and managerial reports and prepares for the next day's business activities. ESSENTIAL JOB RESPONSIBILITIES Responsible for the front desk operation during the overnight shift (yypically 11pm-7am) Handle and follow through on all guest requests daily from 11:00pm until 7:00am Maintain a friendly and warm demeanor at all times. Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks Initiate and complete the End of Day process Run all reports as required for Food and Beverage audit Complete the Night Audit checklist for computer procedures daily Balance the day's work (i.e movie revenue, telephone, postings, valet, laundry, server's, and desk agent's paperwork etc.) Maintain cashiering responsibilities as per Front Office procedures Maintain Front Office computer system operation according to hotel standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured Follow safety and emergency procedures Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates Prepare and distribute the Daily Flash Report as needed. REQUIRED QUALIFICATIONS At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems, company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests. Must maintain composure and objectivity under pressure. Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans) Compensation details: 23-25 Hourly Wage PIeeba7a66c7eb-3408