Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions about inspiring stores and irresistible products about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Warehouse Lead is responsible for achieving daily department goals set by the Operations Manager. They will monitor hour by hour performance, adjust staffing as needed, and provide feedback to colleagues on operational processes. Perform other duties as assigned. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here. What You Will Do Conduct daily meetings to discuss the business, priorities, and transition to / from next shift. Enlist colleagues to offer suggestions for process/culture improvement and champion their cause. Ensures colleagues are trained, cross-trained and/or certified in all operational areas. Recognizes training deficiencies works in partnership with Core Trainer and Operations Manager to retrain and address issues. Ensures KPIs related to merchandise movement, service levels, accuracy and productivity standards are achieved. Ensures colleagues are working toward continuous improvement goals and objectives. In partnership with Core Trainer, participate in new hire on-boarding process, including facility tours and orientation. Maintains a clean and organized workplace and work to ensure the personal safety of all colleagues. Practices open and continuous communication; values keeping others well informed; presents written and verbal ideas and feedback in easily understood ways. Provides guidance to daily operations activities to ensure a high degree of coordination and cooperation between different areas. Provides hands-on direction to colleagues for the operation of the fulfillment center. Recognizes and celebrates individual and team performance with positive reinforcement. Responsible for maintaining the hourly process board to drive performance within the process path. Adjust staffing to close performance gaps exposed through process board updates. Responsible for having influential conversations with colleagues that are off standard to the defined quick reference guide methodology to support the development of the team's skills. Responsible for communicating the conversations with the Operations Manager. Achieve daily department plans established by the Operations Manager. Balance freight flow, validate colleagues time spent in function, monitor hour by hour performance and adjust staffing. Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. Regular and dependable attendance and punctuality. Skills You Will Need Communication: Strong verbal and written communication skills to ensure clear instructions, facilitate teamwork, and maintain open dialogue with colleagues. Training and Development: Capacity to conduct operational training sessions, cross-train colleagues, and support the ongoing development of the overall team. Organization and Time Management: Skill in coordinating daily operations, maintaining cleanliness and organization, and prioritizing tasks to meet productivity standards. Problem-solving: Ability to identify issues, analyze situations, and implement effective solutions to improve operational efficiency. Technology Proficiency: Proficiency in using computers and handheld technology to access instructional documents, track productivity, and communicate with team members. Equipment: Ability to operate forklifts, pallet jacks and other equipment as needed. Team Collaboration: Must be able to work collaboratively with other team members to achieve goals and maintain a positive work environment. Must be able to understand and communicate effectively with customers, co-workers, and People Leaders. Must be able to read and understand employment policies and safety rules/procedures in English. Self-motivation: Resourceful self-starter who can work independently and take initiative to address challenges as they arise. Who You Are Candidates with a High School Diploma or equivalent are encouraged to apply. Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors Read and understand employment policies and safety rules/procedures in English Able to work a flexible schedule including days, evenings, weekends, and holidays based on department and company needs Essential Physical Requirements You Will Perform This position requires heavy lifting, constant moving, standing, and reaching with arms and hands Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders May involve reaching above eye level Requires close vision, color vision, depth perception, and focus adjustment Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement: Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday as the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. WAREHOUSE00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at
07/29/2026
Full time
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions about inspiring stores and irresistible products about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Warehouse Lead is responsible for achieving daily department goals set by the Operations Manager. They will monitor hour by hour performance, adjust staffing as needed, and provide feedback to colleagues on operational processes. Perform other duties as assigned. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here. What You Will Do Conduct daily meetings to discuss the business, priorities, and transition to / from next shift. Enlist colleagues to offer suggestions for process/culture improvement and champion their cause. Ensures colleagues are trained, cross-trained and/or certified in all operational areas. Recognizes training deficiencies works in partnership with Core Trainer and Operations Manager to retrain and address issues. Ensures KPIs related to merchandise movement, service levels, accuracy and productivity standards are achieved. Ensures colleagues are working toward continuous improvement goals and objectives. In partnership with Core Trainer, participate in new hire on-boarding process, including facility tours and orientation. Maintains a clean and organized workplace and work to ensure the personal safety of all colleagues. Practices open and continuous communication; values keeping others well informed; presents written and verbal ideas and feedback in easily understood ways. Provides guidance to daily operations activities to ensure a high degree of coordination and cooperation between different areas. Provides hands-on direction to colleagues for the operation of the fulfillment center. Recognizes and celebrates individual and team performance with positive reinforcement. Responsible for maintaining the hourly process board to drive performance within the process path. Adjust staffing to close performance gaps exposed through process board updates. Responsible for having influential conversations with colleagues that are off standard to the defined quick reference guide methodology to support the development of the team's skills. Responsible for communicating the conversations with the Operations Manager. Achieve daily department plans established by the Operations Manager. Balance freight flow, validate colleagues time spent in function, monitor hour by hour performance and adjust staffing. Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. Regular and dependable attendance and punctuality. Skills You Will Need Communication: Strong verbal and written communication skills to ensure clear instructions, facilitate teamwork, and maintain open dialogue with colleagues. Training and Development: Capacity to conduct operational training sessions, cross-train colleagues, and support the ongoing development of the overall team. Organization and Time Management: Skill in coordinating daily operations, maintaining cleanliness and organization, and prioritizing tasks to meet productivity standards. Problem-solving: Ability to identify issues, analyze situations, and implement effective solutions to improve operational efficiency. Technology Proficiency: Proficiency in using computers and handheld technology to access instructional documents, track productivity, and communicate with team members. Equipment: Ability to operate forklifts, pallet jacks and other equipment as needed. Team Collaboration: Must be able to work collaboratively with other team members to achieve goals and maintain a positive work environment. Must be able to understand and communicate effectively with customers, co-workers, and People Leaders. Must be able to read and understand employment policies and safety rules/procedures in English. Self-motivation: Resourceful self-starter who can work independently and take initiative to address challenges as they arise. Who You Are Candidates with a High School Diploma or equivalent are encouraged to apply. Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors Read and understand employment policies and safety rules/procedures in English Able to work a flexible schedule including days, evenings, weekends, and holidays based on department and company needs Essential Physical Requirements You Will Perform This position requires heavy lifting, constant moving, standing, and reaching with arms and hands Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders May involve reaching above eye level Requires close vision, color vision, depth perception, and focus adjustment Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement: Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday as the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. WAREHOUSE00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at
Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions about inspiring stores and irresistible products about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Summary The Core Trainer will assist with the on-boarding and job task-based training of Seasonal and Core Colleagues. The trainer should demonstrate knowledge of all job tasks within their assigned department and function and deliver a high-level of accuracy and consistency when performing the work, training colleagues, or reviewing completed work. Core Trainers will be crossed-trained in all areas of the facility. This role plays a critical part in developing colleagues through training, retraining and supporting both new and current team members to ensure operational excellence, accuracy and consistency. The Core Trainer demonstrates a deep understanding of the end- to- end supply chain flow and embodies the genuine hospitality and inclusive culture of Macy's. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here . What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. What You Will Do Training Support Support Core and Seasonal Colleagues in assigned departments/functions by training and coaching on essential job tasks to ensure successful job performance. Provide onboarding and operational training for new hires to ensure understanding of operating procedures, safety expectations, quality standards, and productivity goals. Provide refresher training and retraining for existing colleagues who are not meeting operational performance, quality, safety, or productivity standards to reinforce proper operating procedures and improve overall performance. Ensure work instructions, safety guidelines, and quality expectations are consistently followed throughout daily operations. Consult and partner with designated Training Ambassador regarding work instructions, process updates, operational gaps, and training opportunities to ensure consistency and standardization across the facility. Serve as a cross-functional trainer capable of supporting operational training needs across multiple departments throughout the facility. Complete training checklists and conduct follow-up to ensure colleagues successfully complete the training period and achieve operational standards. Perform frequent quality and productivity audits of work processed and provide immediate coaching and corrective feedback when needed. Observe workflows, minimize errors, assess job proficiency, and retrain colleagues as necessary to improve performance and productivity. Partner with Warehouse Managers and Leads to identify operational gaps, problem solve performance issues and implement training solutions that improve execution and productivity. Demonstrate a passion for training and developing others while creating an engaging learning environment that motivates colleagues to succeed. Adapt training methods to support different learning styles and operational demands. Communication Greet colleagues on their first day of employment and conduct orientation activities including building tours, time clock procedures, and reliability expectations. Act as a point person for colleagues by answering questions related to processes, functions, safety, and operational expectations. Communicate issues, concerns, and performance trends promptly to Managers, or Shift/Functional Directors for quick resolution. Build positive working relationships and effectively influence and motivate others to drive accountability, engagement, and productivity. Maintain strong attention to detail when documenting training progress, identifying performance trends, and communicating operational updates. Safety Throughout Shift Safety Advocate: Demonstrate and reinforce safe workplace behaviors consistent with company safety policies and procedures. Additional Responsibilities Maintain regular, dependable attendance and punctuality. Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities. Demonstrate flexibility to support changing business needs, peak operations, and cross-functional training initiatives. Who You Are Must be able to: Strong attention to detail is essential to maintain quality, safety, and operational efficiency. Understand and communicate effectively with, co-workers, leads, and facility leadership. Read and understand employment policies and safety rules/procedures in English. Demonstrate an affinity and passion for training, coaching, and developing others. Exhibit strong attention to detail and the ability to consistently reinforce standard operating procedures. Motivate, influence, and engage colleagues to achieve operational productivity and quality goals. Partner effectively with Warehouse Managers, Training Ambassadors and Leads to resolve operational challenges and improve team performance. Demonstrate strong interpersonal, problem-solving, and decision-making skills. Positively impact team success in a fast-paced environment. Manage multiple priorities and processes effectively while maintaining operational standards. Work assigned scheduled including days, evenings, weekends, and holidays as needed. Essential Physical Requirements You Will Perform This position requires lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders. Reaching, including above eye level, crouching, kneeling, and stooping. Involves close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment. Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement: Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification. About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. WAREHOUSE00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at
07/29/2026
Full time
Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions about inspiring stores and irresistible products about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Summary The Core Trainer will assist with the on-boarding and job task-based training of Seasonal and Core Colleagues. The trainer should demonstrate knowledge of all job tasks within their assigned department and function and deliver a high-level of accuracy and consistency when performing the work, training colleagues, or reviewing completed work. Core Trainers will be crossed-trained in all areas of the facility. This role plays a critical part in developing colleagues through training, retraining and supporting both new and current team members to ensure operational excellence, accuracy and consistency. The Core Trainer demonstrates a deep understanding of the end- to- end supply chain flow and embodies the genuine hospitality and inclusive culture of Macy's. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here . What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. What You Will Do Training Support Support Core and Seasonal Colleagues in assigned departments/functions by training and coaching on essential job tasks to ensure successful job performance. Provide onboarding and operational training for new hires to ensure understanding of operating procedures, safety expectations, quality standards, and productivity goals. Provide refresher training and retraining for existing colleagues who are not meeting operational performance, quality, safety, or productivity standards to reinforce proper operating procedures and improve overall performance. Ensure work instructions, safety guidelines, and quality expectations are consistently followed throughout daily operations. Consult and partner with designated Training Ambassador regarding work instructions, process updates, operational gaps, and training opportunities to ensure consistency and standardization across the facility. Serve as a cross-functional trainer capable of supporting operational training needs across multiple departments throughout the facility. Complete training checklists and conduct follow-up to ensure colleagues successfully complete the training period and achieve operational standards. Perform frequent quality and productivity audits of work processed and provide immediate coaching and corrective feedback when needed. Observe workflows, minimize errors, assess job proficiency, and retrain colleagues as necessary to improve performance and productivity. Partner with Warehouse Managers and Leads to identify operational gaps, problem solve performance issues and implement training solutions that improve execution and productivity. Demonstrate a passion for training and developing others while creating an engaging learning environment that motivates colleagues to succeed. Adapt training methods to support different learning styles and operational demands. Communication Greet colleagues on their first day of employment and conduct orientation activities including building tours, time clock procedures, and reliability expectations. Act as a point person for colleagues by answering questions related to processes, functions, safety, and operational expectations. Communicate issues, concerns, and performance trends promptly to Managers, or Shift/Functional Directors for quick resolution. Build positive working relationships and effectively influence and motivate others to drive accountability, engagement, and productivity. Maintain strong attention to detail when documenting training progress, identifying performance trends, and communicating operational updates. Safety Throughout Shift Safety Advocate: Demonstrate and reinforce safe workplace behaviors consistent with company safety policies and procedures. Additional Responsibilities Maintain regular, dependable attendance and punctuality. Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities. Demonstrate flexibility to support changing business needs, peak operations, and cross-functional training initiatives. Who You Are Must be able to: Strong attention to detail is essential to maintain quality, safety, and operational efficiency. Understand and communicate effectively with, co-workers, leads, and facility leadership. Read and understand employment policies and safety rules/procedures in English. Demonstrate an affinity and passion for training, coaching, and developing others. Exhibit strong attention to detail and the ability to consistently reinforce standard operating procedures. Motivate, influence, and engage colleagues to achieve operational productivity and quality goals. Partner effectively with Warehouse Managers, Training Ambassadors and Leads to resolve operational challenges and improve team performance. Demonstrate strong interpersonal, problem-solving, and decision-making skills. Positively impact team success in a fast-paced environment. Manage multiple priorities and processes effectively while maintaining operational standards. Work assigned scheduled including days, evenings, weekends, and holidays as needed. Essential Physical Requirements You Will Perform This position requires lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders. Reaching, including above eye level, crouching, kneeling, and stooping. Involves close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment. Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement: Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification. About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. WAREHOUSE00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at
Description: Annual Salary:$65,000-$81,000 Annual Organizational Bonus Potential 4% Opportunity for individual bonus incentives in 2027 ORGANIZATION OVERVIEW As unapologetic promoters of Cleveland, Destination Cleveland's team works every day to attract visitors, inspire visitors and locals alike to explore and connect people to experiences that illustrate Cleveland's diversity, creativity, and contagious passion. We're in the business of equitably growing the region's economy through travel and tourism while also cultivating a passion for Greater Cleveland. As the only organization charged with marketing Cleveland outside of the region, we never stop talking about the city. We know the region inside and out. We roll up our sleeves and get the job done for The Land. We're a group of expectation-exceeding, fun-loving, innovative professionals. SUMMARY OF POSITION The Manager of Tourism Industry Relationships is responsible for building, managing, and growing relationships with small and midsize hospitality and tourism businesses across Greater Cleveland. This role focuses on engaging independent operators, new businesses and community-based organizations and businesses, particularly those with strong potential for future growth and deeper engagement. The Manager of Tourism Industry Relationships serves as a trusted consultant and primary point of contact for these businesses, helping them connect to Destination Cleveland programs, opportunities and resources. Through intentional relationship-building, this role converts initial engagement points into long-term partnership, revenue generation, and increased industry alignment. This position is relationship-driven and outcomes-focused. The Manager of Tourism Industry Relationships will work closely with the Programs Specialist and broader Destination Engagement team to ensure program participation translates into sustained industry relationships, deeper representation across hospitality & tourism industry segments and measurable impact. SUCCESS IN THIS ROLE LOOKS LIKE Strong, trust-based relationships with a diverse portfolio of small and midsize business partners Increased representation and engagement of neighborhood, cultural, and independent businesses within Destination Cleveland's hospitality & tourism industry network Measurable conversion of engagement into revenue in the form of partnership dues and advertising High satisfaction and retention within assigned accounts Consistent and strategic use of customer relationship management (CRM) data to guide decision-making and prioritize relationship management ESSENTIAL DUTIES AND RESPONSIBILITIES Relationship Management & Account Ownership Own and manage a defined portfolio of small and midsize business hospitality & tourism industry relationships. Serve as the primary point of contact at Destination Cleveland for assigned businesses, ensuring a high-touch, responsive, and relationship-centered experience. Maintain and build trust through consistent outreach, proactive communication and timely follow-through. Conduct regular check-ins (in-person, virtual, or on-site) to understand needs, challenges, and opportunities within portfolio of accounts. Maintain a deep understanding of each partner's business model, goals, and target audiences. Engagement of Hospitality & Tourism Industry Segments Priority industry segments include: Independently owned restaurants and retailers Culturally significant or neighborhood-based organizations and businesses Seasonal, pop-up, or experiential operators Tours, attractions, and experience-based businesses Actively identify and engage underrepresented hospitality & tourism industry segments to ensure equitable inclusion and participation across Destination Cleveland's network of relationships. Program-to-Partnership Conversion Strategy Partner closely with the Programs Specialist to identify businesses engaging in programs, workshops, and events. Track and manage the progression of these businesses from: Awareness to Participation to Partnership (microbusiness or entry-level partnerships, introductory advertising packages) to Growth Create tailored pathways for small and midsize business partners to scale their involvement and investment with Destination Cleveland over time. Revenue Generation & Portfolio Growth Contribute directly to team private revenue goals through: New partner acquisition Retention and renewals Consultative selling around relevant assets, projects and initiatives Balance organizational revenue goals with sensitivity to the needs and capacity of small businesses. Identify creative, accessible ways for partners to participate in revenue-generating opportunities. Community & Neighborhood Engagement Serve as a connector between Destination Cleveland and neighborhood business ecosystems. Build relationships with local business districts, chambers, merchant associations and community-based organizations. Collaborate with these community partners to: Increase awareness of Destination Cleveland offerings Strengthen local ecosystem of small and midsize business support Ensure programming reflects diverse voices and perspectives Internal Collaboration and Alignment Work cross-functionally with: Programs team (engagement + pipeline development) Marketing, content and PR teams (storytelling + visibility + media opportunities) Convention services team (alignment on referral opportunities for meetings & conventions) Share insights from partners to inform: Program development Product offerings Messaging and outreach strategies Ensure small and midsized business perspectives are represented in organizational planning. Data, CRM & Relationship Tracking Maintain accurate, real-time records of all partner interactions, opportunities, and outcomes in CRM. Work closely with the Industry Engagement Support Specialist to track key metrics including: Engagement activity Conversion rates Revenue generated Partner lifecycle stage Use data to prioritize outreach, identify gaps, and improve performance. Develop and follow standardized workflows for account management. Continuous Improvement & Strategic Input Identify areas of opportunity to leverage AI to more efficiently manage and scale the number of relationships we can manage. Identify trends in small and midsize business needs, industry gaps and engagement barriers. Recommend improvements to programs, outreach strategies, and partner offerings. Contribute to the evolution of Destination Cleveland's small and midsize business engagement model. Take on expanded or evolving responsibilities as initiatives grow over time. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. REQUIREMENTS Strong written and verbal communication skills Extremely organized and strong attention to detail Project management skills Demonstrated research and critical thinking skills Ability to thrive in a fast-paced, ever-changing environment Creativity in problem solving and solutions-oriented approach Ability to work flexible hours when required Public speaking skills EXPERIENCE AND EDUCATION Prior work experience in community partnerships and/or relevant account or relationship management experience working with small and midsized business (particularly in the hospitality & tourism industry) (3 - 5 years). Comfort and ability to leverage a human-centered approach to AI (i.e. using it as a tool, not as a replacement for engagement). General understanding of basic marketing & sales skills. Experience with consultative selling and relationship management is preferred. Bachelor's degree preferred but not required. PHYSICAL DEMANDS The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Viewing computer monitors Ability to lift to 40 pounds safely Ability to stand for long periods of time when on-site for programs & events WORK ENVIRONMENT Office environment; moderate noise. Event environment when on-site for programs & engagements. Days and hours of work are Monday through Friday, 8:30 a.m. - 5:00 p.m. Frequent travel across the City of Cleveland and throughout Cuyahoga County to meet in-person with business owners. Some weekends and evenings will be required around major event support and depending on timing for programs & engagements. Requirements: Compensation details: . click apply for full job details
07/28/2026
Full time
Description: Annual Salary:$65,000-$81,000 Annual Organizational Bonus Potential 4% Opportunity for individual bonus incentives in 2027 ORGANIZATION OVERVIEW As unapologetic promoters of Cleveland, Destination Cleveland's team works every day to attract visitors, inspire visitors and locals alike to explore and connect people to experiences that illustrate Cleveland's diversity, creativity, and contagious passion. We're in the business of equitably growing the region's economy through travel and tourism while also cultivating a passion for Greater Cleveland. As the only organization charged with marketing Cleveland outside of the region, we never stop talking about the city. We know the region inside and out. We roll up our sleeves and get the job done for The Land. We're a group of expectation-exceeding, fun-loving, innovative professionals. SUMMARY OF POSITION The Manager of Tourism Industry Relationships is responsible for building, managing, and growing relationships with small and midsize hospitality and tourism businesses across Greater Cleveland. This role focuses on engaging independent operators, new businesses and community-based organizations and businesses, particularly those with strong potential for future growth and deeper engagement. The Manager of Tourism Industry Relationships serves as a trusted consultant and primary point of contact for these businesses, helping them connect to Destination Cleveland programs, opportunities and resources. Through intentional relationship-building, this role converts initial engagement points into long-term partnership, revenue generation, and increased industry alignment. This position is relationship-driven and outcomes-focused. The Manager of Tourism Industry Relationships will work closely with the Programs Specialist and broader Destination Engagement team to ensure program participation translates into sustained industry relationships, deeper representation across hospitality & tourism industry segments and measurable impact. SUCCESS IN THIS ROLE LOOKS LIKE Strong, trust-based relationships with a diverse portfolio of small and midsize business partners Increased representation and engagement of neighborhood, cultural, and independent businesses within Destination Cleveland's hospitality & tourism industry network Measurable conversion of engagement into revenue in the form of partnership dues and advertising High satisfaction and retention within assigned accounts Consistent and strategic use of customer relationship management (CRM) data to guide decision-making and prioritize relationship management ESSENTIAL DUTIES AND RESPONSIBILITIES Relationship Management & Account Ownership Own and manage a defined portfolio of small and midsize business hospitality & tourism industry relationships. Serve as the primary point of contact at Destination Cleveland for assigned businesses, ensuring a high-touch, responsive, and relationship-centered experience. Maintain and build trust through consistent outreach, proactive communication and timely follow-through. Conduct regular check-ins (in-person, virtual, or on-site) to understand needs, challenges, and opportunities within portfolio of accounts. Maintain a deep understanding of each partner's business model, goals, and target audiences. Engagement of Hospitality & Tourism Industry Segments Priority industry segments include: Independently owned restaurants and retailers Culturally significant or neighborhood-based organizations and businesses Seasonal, pop-up, or experiential operators Tours, attractions, and experience-based businesses Actively identify and engage underrepresented hospitality & tourism industry segments to ensure equitable inclusion and participation across Destination Cleveland's network of relationships. Program-to-Partnership Conversion Strategy Partner closely with the Programs Specialist to identify businesses engaging in programs, workshops, and events. Track and manage the progression of these businesses from: Awareness to Participation to Partnership (microbusiness or entry-level partnerships, introductory advertising packages) to Growth Create tailored pathways for small and midsize business partners to scale their involvement and investment with Destination Cleveland over time. Revenue Generation & Portfolio Growth Contribute directly to team private revenue goals through: New partner acquisition Retention and renewals Consultative selling around relevant assets, projects and initiatives Balance organizational revenue goals with sensitivity to the needs and capacity of small businesses. Identify creative, accessible ways for partners to participate in revenue-generating opportunities. Community & Neighborhood Engagement Serve as a connector between Destination Cleveland and neighborhood business ecosystems. Build relationships with local business districts, chambers, merchant associations and community-based organizations. Collaborate with these community partners to: Increase awareness of Destination Cleveland offerings Strengthen local ecosystem of small and midsize business support Ensure programming reflects diverse voices and perspectives Internal Collaboration and Alignment Work cross-functionally with: Programs team (engagement + pipeline development) Marketing, content and PR teams (storytelling + visibility + media opportunities) Convention services team (alignment on referral opportunities for meetings & conventions) Share insights from partners to inform: Program development Product offerings Messaging and outreach strategies Ensure small and midsized business perspectives are represented in organizational planning. Data, CRM & Relationship Tracking Maintain accurate, real-time records of all partner interactions, opportunities, and outcomes in CRM. Work closely with the Industry Engagement Support Specialist to track key metrics including: Engagement activity Conversion rates Revenue generated Partner lifecycle stage Use data to prioritize outreach, identify gaps, and improve performance. Develop and follow standardized workflows for account management. Continuous Improvement & Strategic Input Identify areas of opportunity to leverage AI to more efficiently manage and scale the number of relationships we can manage. Identify trends in small and midsize business needs, industry gaps and engagement barriers. Recommend improvements to programs, outreach strategies, and partner offerings. Contribute to the evolution of Destination Cleveland's small and midsize business engagement model. Take on expanded or evolving responsibilities as initiatives grow over time. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. REQUIREMENTS Strong written and verbal communication skills Extremely organized and strong attention to detail Project management skills Demonstrated research and critical thinking skills Ability to thrive in a fast-paced, ever-changing environment Creativity in problem solving and solutions-oriented approach Ability to work flexible hours when required Public speaking skills EXPERIENCE AND EDUCATION Prior work experience in community partnerships and/or relevant account or relationship management experience working with small and midsized business (particularly in the hospitality & tourism industry) (3 - 5 years). Comfort and ability to leverage a human-centered approach to AI (i.e. using it as a tool, not as a replacement for engagement). General understanding of basic marketing & sales skills. Experience with consultative selling and relationship management is preferred. Bachelor's degree preferred but not required. PHYSICAL DEMANDS The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Viewing computer monitors Ability to lift to 40 pounds safely Ability to stand for long periods of time when on-site for programs & events WORK ENVIRONMENT Office environment; moderate noise. Event environment when on-site for programs & engagements. Days and hours of work are Monday through Friday, 8:30 a.m. - 5:00 p.m. Frequent travel across the City of Cleveland and throughout Cuyahoga County to meet in-person with business owners. Some weekends and evenings will be required around major event support and depending on timing for programs & engagements. Requirements: Compensation details: . click apply for full job details
BEAR SAFETY Reports to: Security Manager Category: Seasonal (April - September 2026 in Hoonah, Alaska) Salary Range: Seasonal $19.00 plus bonus potential Position Summary: The overriding responsibility of a bear safety employee is to SAFELY provide a high-quality experience for anyone being transported by bus and on foot at the Spasski Bear Trail, or the ISP Hiking Trail. Bear Safety staff are expected to be able to provide interpretation and narration for guests on bear excursions and answer occasional questions. Responsibilities : Conduct all activities and decisions according to Icy Strait Point's guiding principles: Best, Authentic and Profitable Tour Destination. Always act in a SAFE, responsible manner and keep all equipment in SAFE condition. Deliver a first-class experience to all guests and visitors. Effective public speaking when addressing guests, crew or the public. Learn and impart knowledge to guests and do site promotion of Icy Strait Point Provide excellent customer service to all ISP guests. Ensure the safety of all guests on tours. Ability to take charge of a crowd in an emergency. Other duties as assigned. Experience, Skills and Qualifications: Have or be able to attain First Aid/CPR certification. Driver's License with clean driving record preferred. Must be insurable with Icy Strait Point (DUI, DWI, negligent or reckless driving citations within the past 5 years is uninsurable). Advanced Firearm knowledge and experience must be capable of operating a manual cycle shotgun using rifled slugs to engage 12inch demonstrating SAFETY first. Pre-employment, random, post-accident, and reasonable suspicion of drug and alcohol testing. Must be able to learn a Tlingit Introduction, knowledge, or willingness to learn about Tlingit culture. Knowledge of the local area (marine life, plants, animals, birds). Must have good customer service skills. Must have good verbal communication and presentation skills. Must pass pre-employment drug testing as well as random drug testing throughout the season. Ability to stand/walk for up to 12 hours/day w/minimal breaks. Participate in all required training. Physical Requirements & Work Environment: Able to lift 50 pounds, stand for extended periods, and walk 5+ miles daily. Willing to live in a remote, rural community. Comfortable traveling by small plane or ferry to and from a remote setting Able to walk and drive on gravel roads in inclement weather. Icy Strait Point is a Native-owned and operated enterprise and proudly upholds Native Preference under P.L. 93-638. Compensation details: 19-19 Hourly Wage PI80e0e09ed83e-1874
07/27/2026
Full time
BEAR SAFETY Reports to: Security Manager Category: Seasonal (April - September 2026 in Hoonah, Alaska) Salary Range: Seasonal $19.00 plus bonus potential Position Summary: The overriding responsibility of a bear safety employee is to SAFELY provide a high-quality experience for anyone being transported by bus and on foot at the Spasski Bear Trail, or the ISP Hiking Trail. Bear Safety staff are expected to be able to provide interpretation and narration for guests on bear excursions and answer occasional questions. Responsibilities : Conduct all activities and decisions according to Icy Strait Point's guiding principles: Best, Authentic and Profitable Tour Destination. Always act in a SAFE, responsible manner and keep all equipment in SAFE condition. Deliver a first-class experience to all guests and visitors. Effective public speaking when addressing guests, crew or the public. Learn and impart knowledge to guests and do site promotion of Icy Strait Point Provide excellent customer service to all ISP guests. Ensure the safety of all guests on tours. Ability to take charge of a crowd in an emergency. Other duties as assigned. Experience, Skills and Qualifications: Have or be able to attain First Aid/CPR certification. Driver's License with clean driving record preferred. Must be insurable with Icy Strait Point (DUI, DWI, negligent or reckless driving citations within the past 5 years is uninsurable). Advanced Firearm knowledge and experience must be capable of operating a manual cycle shotgun using rifled slugs to engage 12inch demonstrating SAFETY first. Pre-employment, random, post-accident, and reasonable suspicion of drug and alcohol testing. Must be able to learn a Tlingit Introduction, knowledge, or willingness to learn about Tlingit culture. Knowledge of the local area (marine life, plants, animals, birds). Must have good customer service skills. Must have good verbal communication and presentation skills. Must pass pre-employment drug testing as well as random drug testing throughout the season. Ability to stand/walk for up to 12 hours/day w/minimal breaks. Participate in all required training. Physical Requirements & Work Environment: Able to lift 50 pounds, stand for extended periods, and walk 5+ miles daily. Willing to live in a remote, rural community. Comfortable traveling by small plane or ferry to and from a remote setting Able to walk and drive on gravel roads in inclement weather. Icy Strait Point is a Native-owned and operated enterprise and proudly upholds Native Preference under P.L. 93-638. Compensation details: 19-19 Hourly Wage PI80e0e09ed83e-1874