University of California Agriculture and Natural Resources
Watsonville, California
Environmental Horticulture and Controlled Environment Agriculture Advisor (AP 25-05) University of California Agriculture and Natural Resources Application Window Open date: July 15, 2025 Most recent review date: Wednesday, Aug 20, 2025 at 11:59pm (Pacific Time) Applications received after this date will be reviewed by the search committee if the position has not yet been filled. Final date: Friday, Sep 19, 2025 at 11:59pm (Pacific Time) Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled. Position description Position Overview The University of California, Agriculture and Natural Resources (UC ANR) invites applications for a UC Cooperative Extension Environmental (UCCE) Horticulture and Controlled Environment Agriculture Advisor serving Santa Cruz, Monterey, San Mateo, and San Benito Counties at the Assistant rank. The Advisor will develop an innovative multi-county applied research and extension education program that supports the area's robust environmental horticulture industry. The Environmental Horticulture (EH) Advisor will primarily focus on research and education that supports and expands nursery, greenhouse, and other controlled environment agriculture (CEA) systems. Strategies could include modification of aerial and root environments, extension of growing seasons, and new technologies to support efficient cropping systems, water conservation, and integrated pest management throughout the production cycle. The position will also develop and extend research-based information on the proper selection, placement, and care of climate-resilient trees and other landscape plants that mitigate the impacts of climate change and enhance the quality of life in urban environments. The Advisor will provide academic oversight for the UC Master Gardener Volunteer Programs in Monterey & Santa Cruz, and San Benito Counties. UCCE Advisors are responsible for applied research and extension of knowledge. Research activities are applied, needs-based, and mission-oriented, focusing on addressing the challenges in our communities. Extension activities are the educational practices that Advisors use to share research results directly with clientele and communities to increase their knowledge and understanding of science-based research that supports and promotes the adoption of practices and technologies to solve problems. Extension methods may include individual consultations, presentations, organizing educational workshops and short courses, field demonstrations, farm visits, and site visits. Information may also be disseminated via radio outreach, webinars, fact sheets, policy briefs, news blogs, and social media. Publications are expected in various formats, such as newsletters, articles for the popular press, curricula, conference proceedings, and peer-reviewed publications. Successful research and extension programs result in new information that improves knowledge or understanding and adoption of new skills, practices, changed attitudes, policies, and improved environmental, health, agricultural, economic, and/or social conditions. UCCE Advisors are evaluated through an academic advancement system based on four criteria: extending knowledge, applied research and creative activity, professional competence and activity, and university and public service. Location Headquarters: The position will be headquartered at the Santa Cruz County Cooperative Extension Office, located at 500 Westridge Drive, Watsonville, California. Position Details Environmental horticulture production, including nursery crops (potted foliage and flowering plants, bulbs, transplants, flower seed, and bedding plants) and floral crops (cut flowers and greens) is valued at over $500 million in the Monterey Bay area. A significant component of this production occurs in hoop houses, greenhouses, and other protected environments. The Advisor will develop a multidisciplinary applied research and extension program to help growers improve CEA systems to use less water, manage pests more effectively, use inputs such as fertilizer more efficiently, and integrate technology that may help reduce the need for labor and assist with other constraints in the EH industry. Research will focus on EH and CEA systems that lead to practical solutions for area clientele. Topics appropriate for research include: Crop productivity and sustainability Technologies/automation that assist with production needs and labor constraints Minimizing pesticide and fertilizer use and impacts on human and environmental health Systems and technologies to improve the quality and delivery of recycled water, reducing problems such as plugging of nozzles, high substrate salt levels, and plant damage Identifying drought, heat, pest, and fire-resistant landscape plants suitable for residential, public, and commercial environments that cool urban heat islands and bridge disparities in low-wealth, low-tree canopy communities Strategies that enhance habitat and pollinator populations, ecosystem diversity, abatement of air and water pollutants, carbon sequestration, erosion control, and other critical ecosystem services in urban landscapes Publication of research results and knowledge is expected to include various UC ANR series, technical sheets, and peer-reviewed journals. The Advisor will conduct outreach to provide science-based information through workshops, field meetings, webinars, newsletters, industry and media outlets, phone calls, and online and social media tools, as appropriate for the target audiences. This position will support the goals of the statewide UC Master Gardener program by providing academic oversight for the existing UC Master Gardener Volunteer program in Monterey and Santa Cruz Counties, as well as an emerging program in San Benito County. Providing accurate information on home and community landscapes is an essential role of this Advisor. In this highly collaborative role, the Advisor will work with UC ANR Program Teams, UCCE Specialists, and others in the UC ANR network, as well as external partners such as growers, grower-shippers, commodity boards, USDA agencies, local farm bureaus, and nonprofit organizations. Counties of Responsibility. This position has programmatic responsibilities in Santa Cruz, Monterey, San Mateo, and San Benito Counties. Reporting Relationship: The Advisor serves under the administrative guidance of the UC Cooperative Extension Area Director for Monterey, Santa Cruz, and San Benito Counties, with input from the UCCE County Director in San Mateo County. It is not a remote position; the candidate must be available to work onsite at the headquarters location in Watsonville, CA, and travel to and be present in all four counties served. Specific expectations for maintaining office hours and fieldwork in the geographic area covered by this position will be outlined upon hire by the respective supervisors. Qualifications and Skills Required Education: A minimum of a master's degree in environmental, urban, or ornamental horticulture or a related field is required at the time of appointment. Key Qualifications Experience in the landscape, nursery, or urban forestry industry. Experience in conducting applied, impact-oriented research on topics relevant to this position. Capacity or potential to accomplish team-based research and education programs consistent with the values of UCANR. Ability and means to travel on a flexible schedule as needed. Proof of liability and property damage insurance on vehicle used is required. Must possess or obtain a valid California Driver's License to drive a county or university vehicle. Additional Skills Required Applicants need to meet appointment criteria for the respective University of California academic title series and evidence for success in meeting required academic advancement criteria as per UC Academic Personnel Manuals. Applications need to document relevant research, extension, teaching experience, and appropriate scholarly achievements. Interest in and desire to pursue a career in UC Cooperative Extension. Technical Competence and Impact: The candidate should understand key concepts to optimize engagement and development and be able to design and implement a program that leads to positive changes and impact within the community and beyond. Communication: Demonstrated excellence in written, oral, interpersonal, and information technology communication skills. Collaboration, Teamwork, and Flexibility: The candidate should demonstrate the ability to work collaboratively as a team member with key external stakeholders and county-based staff, as well as with other colleagues within UC ANR. Lifelong Learning: There is an expectation that Advisors evolve and grow across their careers and respond to changes in the industry, clientele, and organizational structure. As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct, are currently being investigated for misconduct, left a position during an investigation for alleged misconduct, or have filed an appeal with a previous employer."Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty . click apply for full job details
09/12/2025
Full time
Environmental Horticulture and Controlled Environment Agriculture Advisor (AP 25-05) University of California Agriculture and Natural Resources Application Window Open date: July 15, 2025 Most recent review date: Wednesday, Aug 20, 2025 at 11:59pm (Pacific Time) Applications received after this date will be reviewed by the search committee if the position has not yet been filled. Final date: Friday, Sep 19, 2025 at 11:59pm (Pacific Time) Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled. Position description Position Overview The University of California, Agriculture and Natural Resources (UC ANR) invites applications for a UC Cooperative Extension Environmental (UCCE) Horticulture and Controlled Environment Agriculture Advisor serving Santa Cruz, Monterey, San Mateo, and San Benito Counties at the Assistant rank. The Advisor will develop an innovative multi-county applied research and extension education program that supports the area's robust environmental horticulture industry. The Environmental Horticulture (EH) Advisor will primarily focus on research and education that supports and expands nursery, greenhouse, and other controlled environment agriculture (CEA) systems. Strategies could include modification of aerial and root environments, extension of growing seasons, and new technologies to support efficient cropping systems, water conservation, and integrated pest management throughout the production cycle. The position will also develop and extend research-based information on the proper selection, placement, and care of climate-resilient trees and other landscape plants that mitigate the impacts of climate change and enhance the quality of life in urban environments. The Advisor will provide academic oversight for the UC Master Gardener Volunteer Programs in Monterey & Santa Cruz, and San Benito Counties. UCCE Advisors are responsible for applied research and extension of knowledge. Research activities are applied, needs-based, and mission-oriented, focusing on addressing the challenges in our communities. Extension activities are the educational practices that Advisors use to share research results directly with clientele and communities to increase their knowledge and understanding of science-based research that supports and promotes the adoption of practices and technologies to solve problems. Extension methods may include individual consultations, presentations, organizing educational workshops and short courses, field demonstrations, farm visits, and site visits. Information may also be disseminated via radio outreach, webinars, fact sheets, policy briefs, news blogs, and social media. Publications are expected in various formats, such as newsletters, articles for the popular press, curricula, conference proceedings, and peer-reviewed publications. Successful research and extension programs result in new information that improves knowledge or understanding and adoption of new skills, practices, changed attitudes, policies, and improved environmental, health, agricultural, economic, and/or social conditions. UCCE Advisors are evaluated through an academic advancement system based on four criteria: extending knowledge, applied research and creative activity, professional competence and activity, and university and public service. Location Headquarters: The position will be headquartered at the Santa Cruz County Cooperative Extension Office, located at 500 Westridge Drive, Watsonville, California. Position Details Environmental horticulture production, including nursery crops (potted foliage and flowering plants, bulbs, transplants, flower seed, and bedding plants) and floral crops (cut flowers and greens) is valued at over $500 million in the Monterey Bay area. A significant component of this production occurs in hoop houses, greenhouses, and other protected environments. The Advisor will develop a multidisciplinary applied research and extension program to help growers improve CEA systems to use less water, manage pests more effectively, use inputs such as fertilizer more efficiently, and integrate technology that may help reduce the need for labor and assist with other constraints in the EH industry. Research will focus on EH and CEA systems that lead to practical solutions for area clientele. Topics appropriate for research include: Crop productivity and sustainability Technologies/automation that assist with production needs and labor constraints Minimizing pesticide and fertilizer use and impacts on human and environmental health Systems and technologies to improve the quality and delivery of recycled water, reducing problems such as plugging of nozzles, high substrate salt levels, and plant damage Identifying drought, heat, pest, and fire-resistant landscape plants suitable for residential, public, and commercial environments that cool urban heat islands and bridge disparities in low-wealth, low-tree canopy communities Strategies that enhance habitat and pollinator populations, ecosystem diversity, abatement of air and water pollutants, carbon sequestration, erosion control, and other critical ecosystem services in urban landscapes Publication of research results and knowledge is expected to include various UC ANR series, technical sheets, and peer-reviewed journals. The Advisor will conduct outreach to provide science-based information through workshops, field meetings, webinars, newsletters, industry and media outlets, phone calls, and online and social media tools, as appropriate for the target audiences. This position will support the goals of the statewide UC Master Gardener program by providing academic oversight for the existing UC Master Gardener Volunteer program in Monterey and Santa Cruz Counties, as well as an emerging program in San Benito County. Providing accurate information on home and community landscapes is an essential role of this Advisor. In this highly collaborative role, the Advisor will work with UC ANR Program Teams, UCCE Specialists, and others in the UC ANR network, as well as external partners such as growers, grower-shippers, commodity boards, USDA agencies, local farm bureaus, and nonprofit organizations. Counties of Responsibility. This position has programmatic responsibilities in Santa Cruz, Monterey, San Mateo, and San Benito Counties. Reporting Relationship: The Advisor serves under the administrative guidance of the UC Cooperative Extension Area Director for Monterey, Santa Cruz, and San Benito Counties, with input from the UCCE County Director in San Mateo County. It is not a remote position; the candidate must be available to work onsite at the headquarters location in Watsonville, CA, and travel to and be present in all four counties served. Specific expectations for maintaining office hours and fieldwork in the geographic area covered by this position will be outlined upon hire by the respective supervisors. Qualifications and Skills Required Education: A minimum of a master's degree in environmental, urban, or ornamental horticulture or a related field is required at the time of appointment. Key Qualifications Experience in the landscape, nursery, or urban forestry industry. Experience in conducting applied, impact-oriented research on topics relevant to this position. Capacity or potential to accomplish team-based research and education programs consistent with the values of UCANR. Ability and means to travel on a flexible schedule as needed. Proof of liability and property damage insurance on vehicle used is required. Must possess or obtain a valid California Driver's License to drive a county or university vehicle. Additional Skills Required Applicants need to meet appointment criteria for the respective University of California academic title series and evidence for success in meeting required academic advancement criteria as per UC Academic Personnel Manuals. Applications need to document relevant research, extension, teaching experience, and appropriate scholarly achievements. Interest in and desire to pursue a career in UC Cooperative Extension. Technical Competence and Impact: The candidate should understand key concepts to optimize engagement and development and be able to design and implement a program that leads to positive changes and impact within the community and beyond. Communication: Demonstrated excellence in written, oral, interpersonal, and information technology communication skills. Collaboration, Teamwork, and Flexibility: The candidate should demonstrate the ability to work collaboratively as a team member with key external stakeholders and county-based staff, as well as with other colleagues within UC ANR. Lifelong Learning: There is an expectation that Advisors evolve and grow across their careers and respond to changes in the industry, clientele, and organizational structure. As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct, are currently being investigated for misconduct, left a position during an investigation for alleged misconduct, or have filed an appeal with a previous employer."Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty . click apply for full job details
JOB SUMMARY Responsible for cross channel planning process, including plan implementation and liaisons with internal and external partners to develop schedules and allocations. Drives a high performance culture and environment. Works closely with media trafficking specialists to air proper creative across Charter footprint. Work with management within the organization to establish the infrastructure needed to support channel partners. MAJOR DUTIES AND RESPONSIBILITIES Creates, maintains, and coordinates cross channel allocations across all available inventory. Coordinates on-air copy rotations between Charter and all third party MSOs. Determines creative rotation weighting percentage in accordance to media level and fulfillment requirements. Creates cross channel media schedules for corporate marketing television advertising inventory. Works closely with Cross Channel Manager to tactically drive company-wide goals and initiatives. Works with media analysts to review contracts and post analysis reports. Analyzes areas within the planning workflow that can be improved and suggest process enhancements. Handles ad hoc requests that may surface in a timely and efficient manner. Creates media schedules on a monthly basis. Manages multiple markets/systems with full oversight on cross channel activity. Responsible for integration of systems, data and inventory. Works directly with Spectrum Reach teams in management of all activity. Works with brand and creative team for Residential, Multicultural and SMB business units. Maintains traffic instructions for addressable TV campaigns Works with Spectrum News Networks marketing team. Works with Partnerships & Promotions team to ensure Co-Op plans run as requested. REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to analyze and interpret information Ability to prioritize and organize effectively Strong analytical skills Ability to multi-task in a fast paced environment Strong ability to perform independently and proactively while working in a team environment Ability to prioritize and organize effectively to manage multiple projects and tasks Ability to manage all phases of a large project from beginning to end with sufficient autonomy Ability to work well with people from all levels of the organization, many different disciplines and varying degrees of technical and business experience Ability to work independently, make recommendations and decisions, and resolve problems while working under pressure Strong computer skills, especially in Microsoft Excel, PowerPoint, and Word Strong attention to detail balanced with the ability to think strategically Exemplary verbal and written communication and superior interpersonal and presentation skills Strong time management and problem solving skills Education Bachelor's degree in Business, Marketing or related discipline and/or an equivalent experience Related Work Experience Number of Years Relevant media/cross channel experience 3+ Ad planning and trafficking knowledge a plus Previous media planning experience at a cable network or ad agency a plus WORKING CONDITIONS Standard office environment May require occasional travel (10-20%) MGNBR
11/10/2021
Full time
JOB SUMMARY Responsible for cross channel planning process, including plan implementation and liaisons with internal and external partners to develop schedules and allocations. Drives a high performance culture and environment. Works closely with media trafficking specialists to air proper creative across Charter footprint. Work with management within the organization to establish the infrastructure needed to support channel partners. MAJOR DUTIES AND RESPONSIBILITIES Creates, maintains, and coordinates cross channel allocations across all available inventory. Coordinates on-air copy rotations between Charter and all third party MSOs. Determines creative rotation weighting percentage in accordance to media level and fulfillment requirements. Creates cross channel media schedules for corporate marketing television advertising inventory. Works closely with Cross Channel Manager to tactically drive company-wide goals and initiatives. Works with media analysts to review contracts and post analysis reports. Analyzes areas within the planning workflow that can be improved and suggest process enhancements. Handles ad hoc requests that may surface in a timely and efficient manner. Creates media schedules on a monthly basis. Manages multiple markets/systems with full oversight on cross channel activity. Responsible for integration of systems, data and inventory. Works directly with Spectrum Reach teams in management of all activity. Works with brand and creative team for Residential, Multicultural and SMB business units. Maintains traffic instructions for addressable TV campaigns Works with Spectrum News Networks marketing team. Works with Partnerships & Promotions team to ensure Co-Op plans run as requested. REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to analyze and interpret information Ability to prioritize and organize effectively Strong analytical skills Ability to multi-task in a fast paced environment Strong ability to perform independently and proactively while working in a team environment Ability to prioritize and organize effectively to manage multiple projects and tasks Ability to manage all phases of a large project from beginning to end with sufficient autonomy Ability to work well with people from all levels of the organization, many different disciplines and varying degrees of technical and business experience Ability to work independently, make recommendations and decisions, and resolve problems while working under pressure Strong computer skills, especially in Microsoft Excel, PowerPoint, and Word Strong attention to detail balanced with the ability to think strategically Exemplary verbal and written communication and superior interpersonal and presentation skills Strong time management and problem solving skills Education Bachelor's degree in Business, Marketing or related discipline and/or an equivalent experience Related Work Experience Number of Years Relevant media/cross channel experience 3+ Ad planning and trafficking knowledge a plus Previous media planning experience at a cable network or ad agency a plus WORKING CONDITIONS Standard office environment May require occasional travel (10-20%) MGNBR
Overview The Specialist will interface with Amazon City Managers & Lennar Account Managers for Customer/Model Activations and model support. Specialist will be responsible for reporting construction of new models and monitoring home automation products/experience within all Division models. The Specialist shall support New Home Consultants and Division Personnel. Responsibilities Communicate new model construction to the Regional Account Manager Schedule home automation training for NHCs Monitor the performance of the home automation products in each model Report technology issues to the Regional Account Manager Perform basic troubleshooting of home automation products in models Ensure models are 100% ready for activation by completing a walkthrough and checklist Work with local trades to ensure activation readiness Provide feedback on training issues, effectiveness, and Responsible for ensuring onsite training complies with all company/department policies and procedures. Establish and maintain communication on status of NHC training and submit to the Lennar division leadership and the Regional Account Perform onsite observations of Amazon activations Monitor and respond to Home Automation KPI's. #CB Qualifications Technical Skills: Fundamental residential home automation knowledge Basic network configuration Use of test equipment (Network tester, Toner, FVD, ) Use of technology tools (Tablet, phone, laptop) Basic network troubleshooting Smart home technology knowledge Job Skills: Remains up-to-date on all job-related updates Embraces change with a positive demeanor Ability to deal with challenging technical situations in the field with limited supervision Demonstrates excellent problem solving and conflict resolution skills Demonstrates flexibility in traveling to different divisions when needed Capable of training colleagues on processes and procedures Can serve as team leader during manager's absence Customer Service Skills: Excellent Communication Skills both verbal and written Good Listing and problem-solving skills Represent an image of integrity and professionalism Promotes a positive company image (uniform, clean company vehicle, good communication skills) Education and Experience Requirements High School Diploma or GED required Fundamental residential home automation and Smart Home technology knowledge Experience with basic network configuration and troubleshooting, testing equipment (e.g., Network tester, Toner, FVD), using technology tools (e.g., tablet, phone, laptop) Embraces change with a positive demeanor Ability to deal with challenging technical situations in the field with limited supervision Demonstrates excellent problem solving and conflict resolution skills Demonstrates flexibility in traveling to different communities, when needed Can serve as team leader during manager's absence Excellent communication skills (both verbal and written) Good listening and problem-solving skills Represent an image of integrity and professionalism Promotes a positive company image (i.e., uniform, clean company vehicle, good communication skills) Type Regular Full-Time
08/29/2021
Full time
Overview The Specialist will interface with Amazon City Managers & Lennar Account Managers for Customer/Model Activations and model support. Specialist will be responsible for reporting construction of new models and monitoring home automation products/experience within all Division models. The Specialist shall support New Home Consultants and Division Personnel. Responsibilities Communicate new model construction to the Regional Account Manager Schedule home automation training for NHCs Monitor the performance of the home automation products in each model Report technology issues to the Regional Account Manager Perform basic troubleshooting of home automation products in models Ensure models are 100% ready for activation by completing a walkthrough and checklist Work with local trades to ensure activation readiness Provide feedback on training issues, effectiveness, and Responsible for ensuring onsite training complies with all company/department policies and procedures. Establish and maintain communication on status of NHC training and submit to the Lennar division leadership and the Regional Account Perform onsite observations of Amazon activations Monitor and respond to Home Automation KPI's. #CB Qualifications Technical Skills: Fundamental residential home automation knowledge Basic network configuration Use of test equipment (Network tester, Toner, FVD, ) Use of technology tools (Tablet, phone, laptop) Basic network troubleshooting Smart home technology knowledge Job Skills: Remains up-to-date on all job-related updates Embraces change with a positive demeanor Ability to deal with challenging technical situations in the field with limited supervision Demonstrates excellent problem solving and conflict resolution skills Demonstrates flexibility in traveling to different divisions when needed Capable of training colleagues on processes and procedures Can serve as team leader during manager's absence Customer Service Skills: Excellent Communication Skills both verbal and written Good Listing and problem-solving skills Represent an image of integrity and professionalism Promotes a positive company image (uniform, clean company vehicle, good communication skills) Education and Experience Requirements High School Diploma or GED required Fundamental residential home automation and Smart Home technology knowledge Experience with basic network configuration and troubleshooting, testing equipment (e.g., Network tester, Toner, FVD), using technology tools (e.g., tablet, phone, laptop) Embraces change with a positive demeanor Ability to deal with challenging technical situations in the field with limited supervision Demonstrates excellent problem solving and conflict resolution skills Demonstrates flexibility in traveling to different communities, when needed Can serve as team leader during manager's absence Excellent communication skills (both verbal and written) Good listening and problem-solving skills Represent an image of integrity and professionalism Promotes a positive company image (i.e., uniform, clean company vehicle, good communication skills) Type Regular Full-Time
TECHNICAL SUPPORT REPRESENTATIVE SUPPORTING COMMERICAL CLIENTS As a Technical Support Representative you will handle blended inbound phone interactions with residential and business customers. You will provide troubleshoot account issues, provide general customer service and upsell customers on products and services when appropriate. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ... var cpo = []; cpo["_object"] ="cp_widget_d7da22c3-bd2b-4c8e-afc4-340cb"; cpo["_fid"] = "AoBA5xepEo3F";var _cpmp = _cpmp || []; _cpmp.push(cpo);(function() { var cp = document.createElement("script"); cp.type = "text/javascript";cp.async = true; cp.src = "//";var c = document.getElementsByTagName("script")[0];c.parentNode.insertBefore(cp, c); })(); As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship..... click apply for full job details
01/31/2021
Full time
TECHNICAL SUPPORT REPRESENTATIVE SUPPORTING COMMERICAL CLIENTS As a Technical Support Representative you will handle blended inbound phone interactions with residential and business customers. You will provide troubleshoot account issues, provide general customer service and upsell customers on products and services when appropriate. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ... var cpo = []; cpo["_object"] ="cp_widget_d7da22c3-bd2b-4c8e-afc4-340cb"; cpo["_fid"] = "AoBA5xepEo3F";var _cpmp = _cpmp || []; _cpmp.push(cpo);(function() { var cp = document.createElement("script"); cp.type = "text/javascript";cp.async = true; cp.src = "//";var c = document.getElementsByTagName("script")[0];c.parentNode.insertBefore(cp, c); })(); As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship..... click apply for full job details
MY PLUMBER is now hiring experienced OUTSIDE SALES REPRESENTATIVES in San Diego County to service residential customers. As a qualified candidate you will apply your sales and customer service skills and knowledge in providing sewer and drain camera inspection services and solutions to our customers. If you are motivated to learn and are hungry for success, this is the position for you! This position is commission based and has the potential to earn over $100,000 or more. In addition to paying very competitive wages, some of the benefits My Plumber offers is year round work, a company truck, tools to be able to carry out your plumbing service, uniforms and a complete package including a 401(k), medical, dental, life and vision benefits. My Plumber has been operating successfully over 30 years in San Diego and is known for being the best in the industry! As an experienced camera specialist you will: Diagnose residential sewer and drain plumbing systems, consult customers on their needs and wants, advice customers on safety concerns regarding their home's water, sewer and drain systems and lead customers to informed and confident decisions. RESPONSIBILITIES: Complete inspection of customer's sewer lines and drains using a video recording monitor and camera reel Establish customer trust and rapport to provide the best options regarding the right products and services. Educate and assist customers in choosing the best finance options and maintenance plans. Understand your service criteria and hold yourself accountable for exceeding revenue goals. Show yourself as professional and knowledgeable technician to gain new referrals and repeated business. Work alongside customer service and dispatch to ensure overall success of the business. Maintain a clean, organized job site and well maintained truck. Participate actively in all training exercises, meetings, trade shows and retreats. Be accurate and timely with invoices, time cards, curbside feedback and option sheets. Follow up on company generated sales leads using strong relationship building skills with new and existing residential customers Generate sales revenue through new account targets Coordinate follow-up with the sales team Manage the on-boarding and follow up process with new clients Prepare and ensure all documentation is completed accurately Collaborate with team members; providing pertinent information and assisting in the sales process Manage time effectively to meet and exceed deadlines to ensure availability for additional projects Calls may include selling additional items such as water conditioning, tankless water heaters or regular water heaters, gas systems and miscellaneous plumbing. REQUIREMENTS: At least 3+ years of experience in an inside or outside sales Previous drain/sewer plumbing experience is a plus - but not a requirement! A mechanical and technical aptitude Clean, safe driving record. Highly organized. Strong verbal and written communications. High integrity, exceptional communication and social skills. Proven ability to make solid customer connections and relate with customers positively. Strong desire to improve professionally. Team player. Successful track record as a sales closer Show enthusiasm and support for the company, culture, and team Outgoing personality with a strong orientation toward customer service and team building Must retain a high level of flexibility and resourceful problem solving Effective time management and organizational skills with a high level of attention to detail THE PERKS: We offer great earning potential Paid vacation 401k with company match Health, Vision and Dental insurance Dynamic work environment No Shortage of Calls Tool, iPhone and iPad Allowance Family Atmosphere Supportive Management Immediate hire with year round work Our most experienced and top performers earn more than $100,000 per year Uniforms My Plumber is an Equal Opportunity Employer which offers competitive compensation, excellent benefits, and company vehicles, paid training, advancement opportunities within your field and our company, and a respected leader in the home services industry. Come join our professional and experienced team! All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal opportunity employer. Pre-employment background check and drug test are required to be considered for this position. PM19
01/24/2021
Full time
MY PLUMBER is now hiring experienced OUTSIDE SALES REPRESENTATIVES in San Diego County to service residential customers. As a qualified candidate you will apply your sales and customer service skills and knowledge in providing sewer and drain camera inspection services and solutions to our customers. If you are motivated to learn and are hungry for success, this is the position for you! This position is commission based and has the potential to earn over $100,000 or more. In addition to paying very competitive wages, some of the benefits My Plumber offers is year round work, a company truck, tools to be able to carry out your plumbing service, uniforms and a complete package including a 401(k), medical, dental, life and vision benefits. My Plumber has been operating successfully over 30 years in San Diego and is known for being the best in the industry! As an experienced camera specialist you will: Diagnose residential sewer and drain plumbing systems, consult customers on their needs and wants, advice customers on safety concerns regarding their home's water, sewer and drain systems and lead customers to informed and confident decisions. RESPONSIBILITIES: Complete inspection of customer's sewer lines and drains using a video recording monitor and camera reel Establish customer trust and rapport to provide the best options regarding the right products and services. Educate and assist customers in choosing the best finance options and maintenance plans. Understand your service criteria and hold yourself accountable for exceeding revenue goals. Show yourself as professional and knowledgeable technician to gain new referrals and repeated business. Work alongside customer service and dispatch to ensure overall success of the business. Maintain a clean, organized job site and well maintained truck. Participate actively in all training exercises, meetings, trade shows and retreats. Be accurate and timely with invoices, time cards, curbside feedback and option sheets. Follow up on company generated sales leads using strong relationship building skills with new and existing residential customers Generate sales revenue through new account targets Coordinate follow-up with the sales team Manage the on-boarding and follow up process with new clients Prepare and ensure all documentation is completed accurately Collaborate with team members; providing pertinent information and assisting in the sales process Manage time effectively to meet and exceed deadlines to ensure availability for additional projects Calls may include selling additional items such as water conditioning, tankless water heaters or regular water heaters, gas systems and miscellaneous plumbing. REQUIREMENTS: At least 3+ years of experience in an inside or outside sales Previous drain/sewer plumbing experience is a plus - but not a requirement! A mechanical and technical aptitude Clean, safe driving record. Highly organized. Strong verbal and written communications. High integrity, exceptional communication and social skills. Proven ability to make solid customer connections and relate with customers positively. Strong desire to improve professionally. Team player. Successful track record as a sales closer Show enthusiasm and support for the company, culture, and team Outgoing personality with a strong orientation toward customer service and team building Must retain a high level of flexibility and resourceful problem solving Effective time management and organizational skills with a high level of attention to detail THE PERKS: We offer great earning potential Paid vacation 401k with company match Health, Vision and Dental insurance Dynamic work environment No Shortage of Calls Tool, iPhone and iPad Allowance Family Atmosphere Supportive Management Immediate hire with year round work Our most experienced and top performers earn more than $100,000 per year Uniforms My Plumber is an Equal Opportunity Employer which offers competitive compensation, excellent benefits, and company vehicles, paid training, advancement opportunities within your field and our company, and a respected leader in the home services industry. Come join our professional and experienced team! All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal opportunity employer. Pre-employment background check and drug test are required to be considered for this position. PM19
NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country. More information is available at . Connect with NRG Energy on Facebook and follow us on Job Summary: Manages and directs all engineering activities at the generating station. Provides technical guidance and direction to the operating and maintenance departments. Essential Duties/Responsibilities: Provides guidance to the operating and maintenance departments, including technical support, trouble shooting, testing and inspections as needed to maintain safe and reliable operation. Monitors plant process performance and provides feedback to the station Leadership including development of unit characteristics. Supervises, directs, and manages the engineering department. Provides technical direction to the Process Specialists to support plant optimization and process improvements. Provides review of all engineering, designs, economic justifications, and part specifications for station projects and modifications. Establishes and supervises the implementation of all Capital and O&M projects. Communicates goals, budgets, root cause analysis findings, unit and equipment performance results by written and verbal reports. Evaluates and establishes strategic plans and budgets to maximize equipment life and optimize station equipment and operations to meet safety, availability targets and performance indicators. Supervises reporting functions to local, state, and federal agencies. Working Conditions: Normal office environment and/or power plant environment Requires wearing personal protective safety equipment (respirators, safety glasses, hard hat, appropriate footwear, ear plugs, etc.) Maybe required to work around rotating and energized equipment, hazardous materials and chemicals Work overtime and non-standard working hours as required Requires occasional travel outside service area Minimum Requirements: Bachelor's degree in Engineering or related discipline 8 years of power plant experience, including 3 years of supervisory experience Valid state driver's license Preferred Qualifications: Registered Professional Engineer designation Demonstrated effective leadership and personnel management skills including the ability to train and develop engineers and other technical personnel Knowledge of budgeting processes and project management skills Knowledge of how the operating and maintenance departments function Knowledge of power plant mechanical equipment including boilers and combustion process, turbines, heat exchangers, condensers, coal handling equipment, compressors, fans, pumps, and ash handling systems Knowledge of power plant electrical equipment including generators, transformers, power distribution equipment, motors, and electrical protection systems Knowledge of power plant instrument and control systems including combustion controls and interlock systems Knowledge of environmental and safety requirements, regulations, and reporting Additional Knowledge, Skills and Abilities: Has a good general understanding of the processes, systems, assets, resources, key personnel, and basic functions of NRG Demonstrated ability to operate effectively in a team environment Ability to effectively communicate (verbal and written) at all levels of NRG Ability to establish and maintain a positive and professional working relationship with all individuals Ability to use a personal computer and standard business software Ability to read, create, and follow written policies and procedures Ability to understand and use work management systems General knowledge of the Labor Agreement with IBEW Local 66 Uses and maintains technical and professional knowledge, shares that knowledge with others, and recognizes/applies new technology in a cost effective manner Obtains and applies knowledge of competitive business practices in daily work activities and decision making Seeks and understands the customer/client's needs and focuses on meeting and exceeding their expectations. Willing to do whatever it takes to get the job done. Anticipates and accepts changes in the organization and adapts to meet the new requirements Committed to making the workplace safe and environmentally sound Willing to accept accountability for own decisions, performance, and behavior, as well as the performance of their employees and organization. Physical Requirements: Requires standing, sitting, walking, kneeling, twisting, climbing stairs and ladders, and entering plant equipment to access , inspect, or collect data on plant equipment in all weather conditions including high heat and humidity Occasionally requires lifting as appropriate to perform duties and responsibilities #LI-RA #CB-RA NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability EEO is the Law Poster (The poster can be found at ) Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Human Resources
01/21/2021
Full time
NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country. More information is available at . Connect with NRG Energy on Facebook and follow us on Job Summary: Manages and directs all engineering activities at the generating station. Provides technical guidance and direction to the operating and maintenance departments. Essential Duties/Responsibilities: Provides guidance to the operating and maintenance departments, including technical support, trouble shooting, testing and inspections as needed to maintain safe and reliable operation. Monitors plant process performance and provides feedback to the station Leadership including development of unit characteristics. Supervises, directs, and manages the engineering department. Provides technical direction to the Process Specialists to support plant optimization and process improvements. Provides review of all engineering, designs, economic justifications, and part specifications for station projects and modifications. Establishes and supervises the implementation of all Capital and O&M projects. Communicates goals, budgets, root cause analysis findings, unit and equipment performance results by written and verbal reports. Evaluates and establishes strategic plans and budgets to maximize equipment life and optimize station equipment and operations to meet safety, availability targets and performance indicators. Supervises reporting functions to local, state, and federal agencies. Working Conditions: Normal office environment and/or power plant environment Requires wearing personal protective safety equipment (respirators, safety glasses, hard hat, appropriate footwear, ear plugs, etc.) Maybe required to work around rotating and energized equipment, hazardous materials and chemicals Work overtime and non-standard working hours as required Requires occasional travel outside service area Minimum Requirements: Bachelor's degree in Engineering or related discipline 8 years of power plant experience, including 3 years of supervisory experience Valid state driver's license Preferred Qualifications: Registered Professional Engineer designation Demonstrated effective leadership and personnel management skills including the ability to train and develop engineers and other technical personnel Knowledge of budgeting processes and project management skills Knowledge of how the operating and maintenance departments function Knowledge of power plant mechanical equipment including boilers and combustion process, turbines, heat exchangers, condensers, coal handling equipment, compressors, fans, pumps, and ash handling systems Knowledge of power plant electrical equipment including generators, transformers, power distribution equipment, motors, and electrical protection systems Knowledge of power plant instrument and control systems including combustion controls and interlock systems Knowledge of environmental and safety requirements, regulations, and reporting Additional Knowledge, Skills and Abilities: Has a good general understanding of the processes, systems, assets, resources, key personnel, and basic functions of NRG Demonstrated ability to operate effectively in a team environment Ability to effectively communicate (verbal and written) at all levels of NRG Ability to establish and maintain a positive and professional working relationship with all individuals Ability to use a personal computer and standard business software Ability to read, create, and follow written policies and procedures Ability to understand and use work management systems General knowledge of the Labor Agreement with IBEW Local 66 Uses and maintains technical and professional knowledge, shares that knowledge with others, and recognizes/applies new technology in a cost effective manner Obtains and applies knowledge of competitive business practices in daily work activities and decision making Seeks and understands the customer/client's needs and focuses on meeting and exceeding their expectations. Willing to do whatever it takes to get the job done. Anticipates and accepts changes in the organization and adapts to meet the new requirements Committed to making the workplace safe and environmentally sound Willing to accept accountability for own decisions, performance, and behavior, as well as the performance of their employees and organization. Physical Requirements: Requires standing, sitting, walking, kneeling, twisting, climbing stairs and ladders, and entering plant equipment to access , inspect, or collect data on plant equipment in all weather conditions including high heat and humidity Occasionally requires lifting as appropriate to perform duties and responsibilities #LI-RA #CB-RA NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability EEO is the Law Poster (The poster can be found at ) Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Human Resources
Hargray Communications Group, Inc.
Conyers, Georgia
I&R Business Specialist Are you passionate about making a difference in people's lives? Are you motivated to learn and connect people with cutting edge technology? Do you go the extra mile to provide customer delight? Then you should join the Hargray team as an I&R Business Specialist! The I&R Business Specialist utilizes experience, technical aptitude, critical thinking and proven techniques to provide our business customers with technology solutions in all areas they require. You will additionally be required to splice, maintain and repair all underground, direct bury, and aerial cables used to supply Telephone, CATV and High Speed Data services. The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of over 700 colleagues supporting local markets throughout the southeast is committed to excellence, delivering the most advanced technology and the best service for our customers. Duties and Responsibilities: Including but not limited to the following. Responsible for deploying, maintaining, and supporting VOIP systems. Troubleshoots and resolve highly complex customer telecommunication system problems. Provides technical expertise to the Help Desk and Installation and Repair teams regarding telecommunication problems. Designs, installs, maintains, and documents customer's technology and communications needs, to provide excellent service exceeding the customer's expectations. Researches and discusses new customer facing technologies with other team members for future implementation in projects. Works together with other team members to provide 2 nd level support to field techs, internal support techs, sales team and customers. Works with internal sales team and other team members to qualify customer's needs and present an optimal solution. Clearly documents customer's networks using Microsoft Visio, both in the design and technical support role. Communicates with supervisor on status of projects, achievements, or issues relating to current tasks. Communicates independently, effectively, clearly and professionally with customers, managers, supervisors, and employees to establish and maintain considerate and cooperative relationships. Answers operational questions clearly and succinctly, and resolves problems applying knowledge of system/network hardware, software, and procedures. Works as primary point of contact for Hargray built networks; also provides escalation support for maintenance customers. Provides voice and server consulting as needed. Provides training and assistance for new employees; participates in cross training. Orders and tracks equipment for Installs and truck stock for their region Provides daily and weekly reports of installation activities Performs other related duties as assigned to ensure effective operation of the department and the Company. Demonstrates subject matter expertise regarding the latest technologies. Actively participates on Call Triage Team. Provides help desk support including analyzing and resolving end-user issues. Performs other duties as assigned. Minimum Qualifications: Only candidates who meet the minimum qualifications will be considered. Bachelor's Degree or equivalent experience. 5 years' experience working with VIOP systems. 3 years' experience working with Microsoft Operating Systems. 2 years' experience working in a VMware environment. 2 years' experience installing switching/routing equipment. Knowledge of various technologies, including networking, hardware, software, peripherals, network applications, and security. Experience with installing, configuring, and administering a broad range of technologies. Proven technical troubleshooting skills and logical problem solving. Excellent organization, time management and follow up skills and the ability to manage several projects simultaneously. Working knowledge and or proficiency in trouble shooting and working with Ethernet networks, TCP/IP connections, routing protocols, Wi-Fi, VOIP Codec's and HFC networks. Familiarity maintaining and troubleshooting computers and network related technologies including Apple and Windows based operating systems, TCP/ IP, DNS, hardware and software firewalls, routers and unified threat management solutions, and 802.11B/G/N Wi-Fi technologies. Valid drivers' license with history of safe driving record. Ability to work off-peak hours to respond to customer needs. Experience with Remote Monitoring and Management Tools (RMM). Proven ability to manage multiple tasks/projects as well as leading departmental initiatives. Provide project and technical lead on VOIP project assignments. EOE/ Disability
01/16/2021
Full time
I&R Business Specialist Are you passionate about making a difference in people's lives? Are you motivated to learn and connect people with cutting edge technology? Do you go the extra mile to provide customer delight? Then you should join the Hargray team as an I&R Business Specialist! The I&R Business Specialist utilizes experience, technical aptitude, critical thinking and proven techniques to provide our business customers with technology solutions in all areas they require. You will additionally be required to splice, maintain and repair all underground, direct bury, and aerial cables used to supply Telephone, CATV and High Speed Data services. The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of over 700 colleagues supporting local markets throughout the southeast is committed to excellence, delivering the most advanced technology and the best service for our customers. Duties and Responsibilities: Including but not limited to the following. Responsible for deploying, maintaining, and supporting VOIP systems. Troubleshoots and resolve highly complex customer telecommunication system problems. Provides technical expertise to the Help Desk and Installation and Repair teams regarding telecommunication problems. Designs, installs, maintains, and documents customer's technology and communications needs, to provide excellent service exceeding the customer's expectations. Researches and discusses new customer facing technologies with other team members for future implementation in projects. Works together with other team members to provide 2 nd level support to field techs, internal support techs, sales team and customers. Works with internal sales team and other team members to qualify customer's needs and present an optimal solution. Clearly documents customer's networks using Microsoft Visio, both in the design and technical support role. Communicates with supervisor on status of projects, achievements, or issues relating to current tasks. Communicates independently, effectively, clearly and professionally with customers, managers, supervisors, and employees to establish and maintain considerate and cooperative relationships. Answers operational questions clearly and succinctly, and resolves problems applying knowledge of system/network hardware, software, and procedures. Works as primary point of contact for Hargray built networks; also provides escalation support for maintenance customers. Provides voice and server consulting as needed. Provides training and assistance for new employees; participates in cross training. Orders and tracks equipment for Installs and truck stock for their region Provides daily and weekly reports of installation activities Performs other related duties as assigned to ensure effective operation of the department and the Company. Demonstrates subject matter expertise regarding the latest technologies. Actively participates on Call Triage Team. Provides help desk support including analyzing and resolving end-user issues. Performs other duties as assigned. Minimum Qualifications: Only candidates who meet the minimum qualifications will be considered. Bachelor's Degree or equivalent experience. 5 years' experience working with VIOP systems. 3 years' experience working with Microsoft Operating Systems. 2 years' experience working in a VMware environment. 2 years' experience installing switching/routing equipment. Knowledge of various technologies, including networking, hardware, software, peripherals, network applications, and security. Experience with installing, configuring, and administering a broad range of technologies. Proven technical troubleshooting skills and logical problem solving. Excellent organization, time management and follow up skills and the ability to manage several projects simultaneously. Working knowledge and or proficiency in trouble shooting and working with Ethernet networks, TCP/IP connections, routing protocols, Wi-Fi, VOIP Codec's and HFC networks. Familiarity maintaining and troubleshooting computers and network related technologies including Apple and Windows based operating systems, TCP/ IP, DNS, hardware and software firewalls, routers and unified threat management solutions, and 802.11B/G/N Wi-Fi technologies. Valid drivers' license with history of safe driving record. Ability to work off-peak hours to respond to customer needs. Experience with Remote Monitoring and Management Tools (RMM). Proven ability to manage multiple tasks/projects as well as leading departmental initiatives. Provide project and technical lead on VOIP project assignments. EOE/ Disability
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair Responds promptly to sort calls; diagnoses the failure; makes required repairs. Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS Performs other duties as assigned. Minimum Education High School Diploma or GED required; Associate s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure Software skills, including use of Microsoft Office software and web-based applications. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) Verbal and written communication skills necessary to communicate with immediate management. (Required) Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance Associated topics: calibrate, diagnose, field service, field service technician, machine maintenance, machine repair, maintenance, maintenance technician, service technician, troubleshoot
10/02/2020
Full time
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair Responds promptly to sort calls; diagnoses the failure; makes required repairs. Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS Performs other duties as assigned. Minimum Education High School Diploma or GED required; Associate s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure Software skills, including use of Microsoft Office software and web-based applications. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) Verbal and written communication skills necessary to communicate with immediate management. (Required) Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance Associated topics: calibrate, diagnose, field service, field service technician, machine maintenance, machine repair, maintenance, maintenance technician, service technician, troubleshoot
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair Responds promptly to sort calls; diagnoses the failure; makes required repairs. Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS Performs other duties as assigned. Minimum Education High School Diploma or GED required; Associate s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure Software skills, including use of Microsoft Office software and web-based applications. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) Verbal and written communication skills necessary to communicate with immediate management. (Required) Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance Associated topics: automotive, breakdown, customer service, diagnose, equipment, field service technician, machine repair, malfunction, service technician, troubleshoot
10/02/2020
Full time
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair Responds promptly to sort calls; diagnoses the failure; makes required repairs. Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS Performs other duties as assigned. Minimum Education High School Diploma or GED required; Associate s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure Software skills, including use of Microsoft Office software and web-based applications. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) Verbal and written communication skills necessary to communicate with immediate management. (Required) Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance Associated topics: automotive, breakdown, customer service, diagnose, equipment, field service technician, machine repair, malfunction, service technician, troubleshoot
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair Responds promptly to sort calls; diagnoses the failure; makes required repairs. Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS Performs other duties as assigned. Minimum Education High School Diploma or GED required; Associate s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure Software skills, including use of Microsoft Office software and web-based applications. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) Verbal and written communication skills necessary to communicate with immediate management. (Required) Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance Associated topics: diagnose, field service, machine maintenance, maintenance mechanic, maintenance technician, malfunction, mechanical, millwright, service technician, upgrade
10/02/2020
Full time
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair Responds promptly to sort calls; diagnoses the failure; makes required repairs. Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS Performs other duties as assigned. Minimum Education High School Diploma or GED required; Associate s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure Software skills, including use of Microsoft Office software and web-based applications. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) Verbal and written communication skills necessary to communicate with immediate management. (Required) Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance Associated topics: diagnose, field service, machine maintenance, maintenance mechanic, maintenance technician, malfunction, mechanical, millwright, service technician, upgrade
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair Responds promptly to sort calls; diagnoses the failure; makes required repairs. Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS Performs other duties as assigned. Minimum Education High School Diploma or GED required; Associate s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure Software skills, including use of Microsoft Office software and web-based applications. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) Verbal and written communication skills necessary to communicate with immediate management. (Required) Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance Associated topics: automotive, field service technician, machine maintenance, machine repair, maintenance, maintenance mechanic, maintenance technician, mechanical, repair, troubleshoot
10/02/2020
Full time
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair Responds promptly to sort calls; diagnoses the failure; makes required repairs. Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS Performs other duties as assigned. Minimum Education High School Diploma or GED required; Associate s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure Software skills, including use of Microsoft Office software and web-based applications. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) Verbal and written communication skills necessary to communicate with immediate management. (Required) Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance Associated topics: automotive, field service technician, machine maintenance, machine repair, maintenance, maintenance mechanic, maintenance technician, mechanical, repair, troubleshoot
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair Responds promptly to sort calls; diagnoses the failure; makes required repairs. Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS Performs other duties as assigned. Minimum Education High School Diploma or GED required; Associate s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure Software skills, including use of Microsoft Office software and web-based applications. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) Verbal and written communication skills necessary to communicate with immediate management. (Required) Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance Associated topics: automotive, calibrate, customer service, equipment, field service technician, maintenance technician, malfunction, repair, service technician, upgrade
10/02/2020
Full time
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair Responds promptly to sort calls; diagnoses the failure; makes required repairs. Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS Performs other duties as assigned. Minimum Education High School Diploma or GED required; Associate s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure Software skills, including use of Microsoft Office software and web-based applications. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) Verbal and written communication skills necessary to communicate with immediate management. (Required) Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance Associated topics: automotive, calibrate, customer service, equipment, field service technician, maintenance technician, malfunction, repair, service technician, upgrade
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair Responds promptly to sort calls; diagnoses the failure; makes required repairs. Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS Performs other duties as assigned. Minimum Education High School Diploma or GED required; Associate s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure Software skills, including use of Microsoft Office software and web-based applications. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) Verbal and written communication skills necessary to communicate with immediate management. (Required) Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance Associated topics: breakdown, equipment, machine maintenance, maintenance, malfunction, mechanical, millwright, repair, troubleshoot, upgrade
10/02/2020
Full time
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair Responds promptly to sort calls; diagnoses the failure; makes required repairs. Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS Performs other duties as assigned. Minimum Education High School Diploma or GED required; Associate s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure Software skills, including use of Microsoft Office software and web-based applications. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) Verbal and written communication skills necessary to communicate with immediate management. (Required) Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance Associated topics: breakdown, equipment, machine maintenance, maintenance, malfunction, mechanical, millwright, repair, troubleshoot, upgrade
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair Responds promptly to sort calls; diagnoses the failure; makes required repairs. Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS Performs other duties as assigned. Minimum Education High School Diploma or GED required; Associate s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure Software skills, including use of Microsoft Office software and web-based applications. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) Verbal and written communication skills necessary to communicate with immediate management. (Required) Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance Associated topics: breakdown, equipment, field service, field service technician, machine repair, maintenance, maintenance mechanic, malfunction, mechanical, upgrade
10/02/2020
Full time
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair Responds promptly to sort calls; diagnoses the failure; makes required repairs. Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS Performs other duties as assigned. Minimum Education High School Diploma or GED required; Associate s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure Software skills, including use of Microsoft Office software and web-based applications. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) Verbal and written communication skills necessary to communicate with immediate management. (Required) Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance Associated topics: breakdown, equipment, field service, field service technician, machine repair, maintenance, maintenance mechanic, malfunction, mechanical, upgrade
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair Responds promptly to sort calls; diagnoses the failure; makes required repairs. Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS Performs other duties as assigned. Minimum Education High School Diploma or GED required; Associate s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure Software skills, including use of Microsoft Office software and web-based applications. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) Verbal and written communication skills necessary to communicate with immediate management. (Required) Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance Associated topics: automotive, breakdown, calibrate, equipment, field service, maintenance technician, malfunction, mechanical, millwright, service technician
10/02/2020
Full time
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair Responds promptly to sort calls; diagnoses the failure; makes required repairs. Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS Performs other duties as assigned. Minimum Education High School Diploma or GED required; Associate s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure Software skills, including use of Microsoft Office software and web-based applications. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) Verbal and written communication skills necessary to communicate with immediate management. (Required) Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance Associated topics: automotive, breakdown, calibrate, equipment, field service, maintenance technician, malfunction, mechanical, millwright, service technician
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair Responds promptly to sort calls; diagnoses the failure; makes required repairs. Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS Performs other duties as assigned. Minimum Education High School Diploma or GED required; Associate s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure Software skills, including use of Microsoft Office software and web-based applications. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) Verbal and written communication skills necessary to communicate with immediate management. (Required) Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance Associated topics: automotive, breakdown, diagnose, field service, machine repair, maintenance technician, mechanical, millwright, service technician, upgrade
10/02/2020
Full time
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair Responds promptly to sort calls; diagnoses the failure; makes required repairs. Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS Performs other duties as assigned. Minimum Education High School Diploma or GED required; Associate s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure Software skills, including use of Microsoft Office software and web-based applications. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) Verbal and written communication skills necessary to communicate with immediate management. (Required) Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance Associated topics: automotive, breakdown, diagnose, field service, machine repair, maintenance technician, mechanical, millwright, service technician, upgrade
TECHNICAL SUPPORT REPRESENTATIVE SUPPORTING COMMERICAL CLIENTS As a Technical Support Representative you will handle blended inbound phone interactions with residential and business customers. You will provide troubleshoot account issues, provide general customer service and upsell customers on products and services when appropriate. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment Work at home experience State or Federal work experience WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. ..... click apply for full job details
10/02/2020
Full time
TECHNICAL SUPPORT REPRESENTATIVE SUPPORTING COMMERICAL CLIENTS As a Technical Support Representative you will handle blended inbound phone interactions with residential and business customers. You will provide troubleshoot account issues, provide general customer service and upsell customers on products and services when appropriate. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment Work at home experience State or Federal work experience WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. ..... click apply for full job details
PART-TIME TECHNICAL SUPPORT REPRESENTATIVE SUPPORTING COMMERICAL CLIENTS As a Technical Support Representative you will handle blended inbound phone interactions with residential and business customers. You will provide troubleshoot account issues, provide general customer service and upsell customers on products and services when appropriate. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment Work at home experience State or Federal work experience WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. ..... click apply for full job details
10/02/2020
Full time
PART-TIME TECHNICAL SUPPORT REPRESENTATIVE SUPPORTING COMMERICAL CLIENTS As a Technical Support Representative you will handle blended inbound phone interactions with residential and business customers. You will provide troubleshoot account issues, provide general customer service and upsell customers on products and services when appropriate. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment Work at home experience State or Federal work experience WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Work-at-Home Opportunities Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods whle using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, work-at-home option for eligible positions and programs, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. ..... click apply for full job details
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions • Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. • Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair • Responds promptly to sort calls; diagnoses the failure; makes required repairs. • Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. • May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS • Performs other duties as assigned. Minimum Education • High School Diploma or GED required; Associate's degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience • No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure • Software skills, including use of Microsoft Office software and web-based applications. • Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) • Verbal and written communication skills necessary to communicate with immediate management. (Required) • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance
10/01/2020
Full time
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions • Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. • Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair • Responds promptly to sort calls; diagnoses the failure; makes required repairs. • Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. • May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS • Performs other duties as assigned. Minimum Education • High School Diploma or GED required; Associate's degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience • No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure • Software skills, including use of Microsoft Office software and web-based applications. • Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) • Verbal and written communication skills necessary to communicate with immediate management. (Required) • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions • Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. • Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair • Responds promptly to sort calls; diagnoses the failure; makes required repairs. • Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. • May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS • Performs other duties as assigned. Minimum Education • High School Diploma or GED required; Associate's degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience • No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure • Software skills, including use of Microsoft Office software and web-based applications. • Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) • Verbal and written communication skills necessary to communicate with immediate management. (Required) • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance
10/01/2020
Full time
Auto req ID: 246056BR Position Type: Full Time Employee Type: Nonexempt Job Summary Supports the FedEx Ground facility electro-mechanical maintenance effort through rudimentary operational knowledge of mechanical power transmission and/or fabrication and/or residential/commercial/industrial electrical machinery and equipment by completing preventive maintenance and repair. Essential Functions • Performs assigned rudimentary preventative maintenance work according to FXG standards ensuring all instructions are followed and that each step is fully executed. • Demonstrates ability to follow procedures directed by work orders or higher level technicians to conduct rudimentary troubleshooting preventative maintenance and repair • Responds promptly to sort calls; diagnoses the failure; makes required repairs. • Adheres to safety standards by promoting a safe work environment through attending safety committees, training, and verifying all safety concerns are addressed. • May be required to work flexible schedules, including Saturdays and Sundays, and on rotating shift assignments including day-time, midnight and sunrise schedule NONESSENTIAL FUNCTIONS • Performs other duties as assigned. Minimum Education • High School Diploma or GED required; Associate's degree in electrical, electronic, mechanical, or maintenance engineering technology preferred. Minimum Experience • No experience required, 1 year of light industrial maintenance, such as power transmission and/or fabrication and/or residential/commercial/electrical experience preferred. Related military technical experience in electrical and/or mechanical trades will be considered equivalent to preferred light industrial experience. Required Skills, Abilities and / or Licensure • Software skills, including use of Microsoft Office software and web-based applications. • Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.(Required) • Verbal and written communication skills necessary to communicate with immediate management. (Required) • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.(Required) Address: 12501 NE 40th Street City: Kansas City State: Missouri Zip Code: 64161 Domicile Location: P644 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative Maintenance
