Employee Type: Full time Location: AR Bentonville (A St.) Job Type: Field Sales Job Posting Title: Vice President, Sales - Walmart About Us : TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future. Named one of America's Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight - One Customer at a Time." Guided by our values-Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together. We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals. What You G ain : Competitive compensation and benefits program with no waiting period - you're eligible from your first day! 401(k) program with 5% employer match and 100% vesting as soon as you enroll. Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays). Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform - DevelopU - with more than 10,000 free courses to support you along the way. An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups. Access to our wellness and employee assistance programs. Job Description: About the Role: TreeHouse Foods is seeking a dynamic Vice President of Sales to lead our Walmart and Sam's Club business. This role is responsible for developing and executing sales strategies, driving growth, and managing key customer relationships. You will collaborate with cross-functional teams to align sales plans with company objectives and play a critical role in expanding our presence across these important retail channels. You'll add value to this role by performing various functions including, but not limited to: • Develop and implement comprehensive sales strategies to achieve revenue and growth targets for Walmart and Sam's Club accounts. • Lead, mentor, and develop a high-performing sales team. Ensure the team is motivated, well-trained, and aligned with the company's goals. • Build and maintain strong relationships with key stakeholders at Walmart and Sam's Club, including senior executives, category managers, and buyers. • Work closely with marketing, product management, and supply chain teams to ensure alignment and support for sales initiatives. Collaborate on promotional activities, product launches, and other key projects. • Conduct market research and analysis to stay informed about industry trends, competitive landscape, and customer needs. Use insights to inform sales strategies and decision-making. • Develop customer growth pipeline, inclusive of annual customer targets and budget and AOP Planning • Ensure a customer-centric approach in all sales activities. Strive to exceed customer expectations and deliver exceptional service • Deliver growth and share through core-item expansion and select innovation for customer and a streamline go-to-market approach for developing customers (sell what we make) • Execute against plan by serving as the "face of TreeHouse" for all customer interactions Accountable for customer/channel development • Leverage BU playbooks to develop customer growth targets and cost initiatives, translate to customer account plans and streamlined go-to-market approach based on BU alignment • Build a healthy pipeline through bid excellence, identification of core item expansion opportunities and close-in innovation & selective custom innovation inclusive of Value Engineering. • Drive year-over-year bid opportunities and win-rate percentage • Report and track SLAs and margin gaps; partner across tables to drive ops excellence, demand forecasting accuracy, and min. distressed, donated, destroyed. • Partner with Commercial Capability to manage broker network and deliver a streamlined go-to-market approach via traditional selling and customer relationships for developing customers • Understand divisional needs / priorities and communicate those with team, helping prioritize how to execute on category priorities across customers in line with plans • Provide monthly sales, category and forecast updates keeping the team abreast of material changes in the business • Primary interface with THS senior leadership on customer development, revenue delivery and strategic engagement • Align in on communication efforts with the following key stakeholders: Customers- VPs and organization Leadership-Supply Chain, Procurement, Executive Development, Merchandising. Chief Growth and Business President Organization- communication and execution of THS customer strategies; mentorship and leadership of Directors and Customer Business Managers. Other THS stakeholders (i.e. Division GMs and Commercial Planning) - alignment on customer category priorities and forecasting. Important Details : • This is a full-time, hybrid role. • Approximately 20% travel is required to various TreeHouse locations, customer appointments, or other job-related functions. • The anticipated compensation for this position ranges from $248,100 to $372,100 USD annually. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics and business or organizational needs. For certain roles, the successful candidate may be eligible for annual discretionary merit compensation award, bonus and equity pay. You'll fit right in if you have: • Minimum of 10 years of sales experience, with at least 5 years in a senior leadership role, managing Walmart and Sam's Club accounts. • Bachelor's degree in Business, Marketing, or a related field. MBA preferred. • Effective communication skills (oral, written, interpersonal) to express yourself and influence others. • Ability to develop a deep understanding of TreeHouse products and standards to create innovative solutions. • A natural ability to build relationships and trust with customers and internal stakeholders. • Excellent business analytical skills - use of data to drive product and pricing strategies, and their impact on production forecasts. Solid financial acumen - understanding of P&L and price implications to optimize customer strategies and management of trade funding. • Fluency in Circana, Power BI, SAP, SharePoint, MS Office (Word, Excel, PowerPoint). • Knowledge of Blue Yonder, Kinaxis/SAP APO, etc. • Possess a knowledge of Walmart/Sams Club data systems such as RetailLink, Scintilla, Madrid • Strong management skills with demonstrated problem-solving ability, skilled at multi-tasking and prioritization, and communication of performance to stakeholders at varying levels of the organization. • Ability to transform insights and analytics into customized strategic account plans for delivering growth. Your TreeHouse Foods Career is Just a Click Away! Click on the "Apply" button or go directly to to let us know you're ready to join our team! At TreeHouse Foods, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us "Engage and Delight - One Customer at a Time". TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact TreeHouse Use Only:
10/25/2025
Full time
Employee Type: Full time Location: AR Bentonville (A St.) Job Type: Field Sales Job Posting Title: Vice President, Sales - Walmart About Us : TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future. Named one of America's Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight - One Customer at a Time." Guided by our values-Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together. We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals. What You G ain : Competitive compensation and benefits program with no waiting period - you're eligible from your first day! 401(k) program with 5% employer match and 100% vesting as soon as you enroll. Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays). Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform - DevelopU - with more than 10,000 free courses to support you along the way. An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups. Access to our wellness and employee assistance programs. Job Description: About the Role: TreeHouse Foods is seeking a dynamic Vice President of Sales to lead our Walmart and Sam's Club business. This role is responsible for developing and executing sales strategies, driving growth, and managing key customer relationships. You will collaborate with cross-functional teams to align sales plans with company objectives and play a critical role in expanding our presence across these important retail channels. You'll add value to this role by performing various functions including, but not limited to: • Develop and implement comprehensive sales strategies to achieve revenue and growth targets for Walmart and Sam's Club accounts. • Lead, mentor, and develop a high-performing sales team. Ensure the team is motivated, well-trained, and aligned with the company's goals. • Build and maintain strong relationships with key stakeholders at Walmart and Sam's Club, including senior executives, category managers, and buyers. • Work closely with marketing, product management, and supply chain teams to ensure alignment and support for sales initiatives. Collaborate on promotional activities, product launches, and other key projects. • Conduct market research and analysis to stay informed about industry trends, competitive landscape, and customer needs. Use insights to inform sales strategies and decision-making. • Develop customer growth pipeline, inclusive of annual customer targets and budget and AOP Planning • Ensure a customer-centric approach in all sales activities. Strive to exceed customer expectations and deliver exceptional service • Deliver growth and share through core-item expansion and select innovation for customer and a streamline go-to-market approach for developing customers (sell what we make) • Execute against plan by serving as the "face of TreeHouse" for all customer interactions Accountable for customer/channel development • Leverage BU playbooks to develop customer growth targets and cost initiatives, translate to customer account plans and streamlined go-to-market approach based on BU alignment • Build a healthy pipeline through bid excellence, identification of core item expansion opportunities and close-in innovation & selective custom innovation inclusive of Value Engineering. • Drive year-over-year bid opportunities and win-rate percentage • Report and track SLAs and margin gaps; partner across tables to drive ops excellence, demand forecasting accuracy, and min. distressed, donated, destroyed. • Partner with Commercial Capability to manage broker network and deliver a streamlined go-to-market approach via traditional selling and customer relationships for developing customers • Understand divisional needs / priorities and communicate those with team, helping prioritize how to execute on category priorities across customers in line with plans • Provide monthly sales, category and forecast updates keeping the team abreast of material changes in the business • Primary interface with THS senior leadership on customer development, revenue delivery and strategic engagement • Align in on communication efforts with the following key stakeholders: Customers- VPs and organization Leadership-Supply Chain, Procurement, Executive Development, Merchandising. Chief Growth and Business President Organization- communication and execution of THS customer strategies; mentorship and leadership of Directors and Customer Business Managers. Other THS stakeholders (i.e. Division GMs and Commercial Planning) - alignment on customer category priorities and forecasting. Important Details : • This is a full-time, hybrid role. • Approximately 20% travel is required to various TreeHouse locations, customer appointments, or other job-related functions. • The anticipated compensation for this position ranges from $248,100 to $372,100 USD annually. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics and business or organizational needs. For certain roles, the successful candidate may be eligible for annual discretionary merit compensation award, bonus and equity pay. You'll fit right in if you have: • Minimum of 10 years of sales experience, with at least 5 years in a senior leadership role, managing Walmart and Sam's Club accounts. • Bachelor's degree in Business, Marketing, or a related field. MBA preferred. • Effective communication skills (oral, written, interpersonal) to express yourself and influence others. • Ability to develop a deep understanding of TreeHouse products and standards to create innovative solutions. • A natural ability to build relationships and trust with customers and internal stakeholders. • Excellent business analytical skills - use of data to drive product and pricing strategies, and their impact on production forecasts. Solid financial acumen - understanding of P&L and price implications to optimize customer strategies and management of trade funding. • Fluency in Circana, Power BI, SAP, SharePoint, MS Office (Word, Excel, PowerPoint). • Knowledge of Blue Yonder, Kinaxis/SAP APO, etc. • Possess a knowledge of Walmart/Sams Club data systems such as RetailLink, Scintilla, Madrid • Strong management skills with demonstrated problem-solving ability, skilled at multi-tasking and prioritization, and communication of performance to stakeholders at varying levels of the organization. • Ability to transform insights and analytics into customized strategic account plans for delivering growth. Your TreeHouse Foods Career is Just a Click Away! Click on the "Apply" button or go directly to to let us know you're ready to join our team! At TreeHouse Foods, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us "Engage and Delight - One Customer at a Time". TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact TreeHouse Use Only:
Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks. Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best. Stop and think: how would YOU put our drinks on every table? Position Description The Human Resources Business Partner is responsible for providing effective and efficient Human Resource management at their production location. The job holder supports the plant leadership team to recruit, retain, develop and motivate high quality employees to enable the plant to achieve organizational objectives. This position reports to the Regional Director of HR. Essential Job Functions: Daily management of all HR related issues at the production location. Ensure comprehensive understanding of and adherence to all HR policies and procedures as well as external influences such as employment State/Provincial legislation and political inference. Provides a progressive, best practice service to all Managers at the production location covering areas such as, but not limited to recruitment and selection, employee onboarding, performance management, training and development, organizational change, communication programs, industrial relations and workforce planning. Develops and implements consistent framework of employment standards which ensure competitiveness in the communities in which we operate and which position Refresco as an employer of choice. Establishment of departmental performance standards and objectives ensuring the monitoring and delivery of these. Source and develop external partnerships with vendors such as recruitment agencies and maximize the quality of service and return on investment. Establishment of departmental performance standards and objectives ensuring that these support the overall business plan. Work with and networks with HR colleagues across all locations to ensure sharing of best practices. Actively involved in activities in the local communities that will build the Refresco employer brand. Work with the Talent Acquisition team to ensure effective hiring and onboarding of hourly and salaried employees at their location. Manage the plants payroll functions and ensure timely and complete delivery of all necessary payroll related files to the central payroll team. Delivers direction to the Human Resources admin and ensures HR administrative tasks get executed in a timely and complete manor. Trains supervisors and managers on the Manager Self Service features in our Payroll and Time & Attendance system. Act as a first point of contact for all benefits related questions at the location, actively supports employees during open enrollment and ensures all benefits related information is being entered into the system in a timely and complete manner. Encourage a safe working environment by actively participating in safety related activities and by facilitating and or participating in safety committee meetings at the location. Ensures a timely and complete delivery of Human Resources data and metrics for either standardized reports or ad hoc information requests. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Required Skills: Proficiency in Microsoft Word, Excel, Outlook, PowerPoint and HRIS. Strong organization and communication skills, ability to multi-task while paying attention to detail and working in a high volume, fast paced environment. Demonstrated professional success payroll administration, recruitment and employee relations. Ability to speak effectively interact with all levels of management. Ability to manage multiple assignments and coordinate activities to meet specific deadlines. Ability to interpret the company's policies and procedures to management and hourly employees. High level of accountability, quality and innovation (strives for high performance, emphasizes problem prevention, develops ideas for improvement, document new processes, ensures accuracy of information). Comfortable working independently and showing initiative. Competencies: Business Acumen and Data Literacy-Is knowledgeable regarding most business practices and processes. Is literate in business language and comfortable communicating about all facets of the business. Makes recommendations that support organizational goals. Makes decisions that drive people capabilities to the organization's advantage. Clearly communicates using financial metrics and concepts when making the case for new projects or initiatives. Communication-Seeks to understand others' points of view, looking at verbal and nonverbal cues to encourage open and honest discussions. Invites and encourages others to participate in discussions. Projects a sincere and genuine tone. Remains calm when dealing with others who are upset or angry. Provides and seeks support to improve communication. Does not jump to conclusions or act on assumptions. Tailors' messages to meet the different needs of different audiences. Accurately interprets responses of others to their words and actions. Provides feedback effectively and with empathy. Coaches' employees and managers on how to effectively communicate. Problem Solving and Decision Making- Takes action to remove obstacles and address problems before they impact performance and results. Initiates the evaluation of possible solutions to problems. Makes effective decisions about work task prioritization. Appropriately assesses risks before making decisions. Effectively navigates through ambiguity, using multiple data points to analyze issues and identify trends. Coaching & Conflict Management- Uses "active listening" to understand viewpoints of others. Adjusts one's position or view to try and resolve conflict. Change Champion-Follows, implements, and communicates change management strategies and plans. Leverages change management best practices. Education and Experience: Bachelor's degree in business, Human Resources or related field (or equivalent related experience). Five (5) years of management experience in Human Resources with prior experience in staffing and employee relations. Experience with Washington State Labor Law required. Previous manufacturing HR experience preferred. Experience handling highly confidential and sensitive information. Experience conducting first-line and management training. Experience with applicant tracking systems and HRIS applications. Knowledgeable in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook. Working Conditions: Physical Demands - Continuously sitting for prolonged periods, as the job is administrative in nature. Visual/Sensory - This position requires attention to detail, requiring attention with one or two senses at a time. Work environment - Work and environment fasted paced, requiring ability to remain focused under pressure. Mental Stress - There is pronounced pressure from deadlines, project management, accuracy or similar demands. Travel Requirements: Limited A Career with Refresco Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits: Pay Range: $99k - $110k, plus eligibility for performance-based bonuses based on company objectives. Cell Phone Allowance: $63.50/month Status: Exempt Medical/Dental/Vision Insurance Health Savings Accounts and Flexible Spending Accounts Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance Short-term disability and long-term disability Pet Insurance Legal Benefits 401(k) Savings Plan with Company Match 12 Paid Holidays 15 Vacation Days and 6 Paid (Sick) Time Off Days Well-being Benefit Discount and Total Reward Programs The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, systems that measure earnings by quantity or quality of production, and business or organizational needs. How to apply: . click apply for full job details
10/25/2025
Full time
Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks. Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best. Stop and think: how would YOU put our drinks on every table? Position Description The Human Resources Business Partner is responsible for providing effective and efficient Human Resource management at their production location. The job holder supports the plant leadership team to recruit, retain, develop and motivate high quality employees to enable the plant to achieve organizational objectives. This position reports to the Regional Director of HR. Essential Job Functions: Daily management of all HR related issues at the production location. Ensure comprehensive understanding of and adherence to all HR policies and procedures as well as external influences such as employment State/Provincial legislation and political inference. Provides a progressive, best practice service to all Managers at the production location covering areas such as, but not limited to recruitment and selection, employee onboarding, performance management, training and development, organizational change, communication programs, industrial relations and workforce planning. Develops and implements consistent framework of employment standards which ensure competitiveness in the communities in which we operate and which position Refresco as an employer of choice. Establishment of departmental performance standards and objectives ensuring the monitoring and delivery of these. Source and develop external partnerships with vendors such as recruitment agencies and maximize the quality of service and return on investment. Establishment of departmental performance standards and objectives ensuring that these support the overall business plan. Work with and networks with HR colleagues across all locations to ensure sharing of best practices. Actively involved in activities in the local communities that will build the Refresco employer brand. Work with the Talent Acquisition team to ensure effective hiring and onboarding of hourly and salaried employees at their location. Manage the plants payroll functions and ensure timely and complete delivery of all necessary payroll related files to the central payroll team. Delivers direction to the Human Resources admin and ensures HR administrative tasks get executed in a timely and complete manor. Trains supervisors and managers on the Manager Self Service features in our Payroll and Time & Attendance system. Act as a first point of contact for all benefits related questions at the location, actively supports employees during open enrollment and ensures all benefits related information is being entered into the system in a timely and complete manner. Encourage a safe working environment by actively participating in safety related activities and by facilitating and or participating in safety committee meetings at the location. Ensures a timely and complete delivery of Human Resources data and metrics for either standardized reports or ad hoc information requests. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Required Skills: Proficiency in Microsoft Word, Excel, Outlook, PowerPoint and HRIS. Strong organization and communication skills, ability to multi-task while paying attention to detail and working in a high volume, fast paced environment. Demonstrated professional success payroll administration, recruitment and employee relations. Ability to speak effectively interact with all levels of management. Ability to manage multiple assignments and coordinate activities to meet specific deadlines. Ability to interpret the company's policies and procedures to management and hourly employees. High level of accountability, quality and innovation (strives for high performance, emphasizes problem prevention, develops ideas for improvement, document new processes, ensures accuracy of information). Comfortable working independently and showing initiative. Competencies: Business Acumen and Data Literacy-Is knowledgeable regarding most business practices and processes. Is literate in business language and comfortable communicating about all facets of the business. Makes recommendations that support organizational goals. Makes decisions that drive people capabilities to the organization's advantage. Clearly communicates using financial metrics and concepts when making the case for new projects or initiatives. Communication-Seeks to understand others' points of view, looking at verbal and nonverbal cues to encourage open and honest discussions. Invites and encourages others to participate in discussions. Projects a sincere and genuine tone. Remains calm when dealing with others who are upset or angry. Provides and seeks support to improve communication. Does not jump to conclusions or act on assumptions. Tailors' messages to meet the different needs of different audiences. Accurately interprets responses of others to their words and actions. Provides feedback effectively and with empathy. Coaches' employees and managers on how to effectively communicate. Problem Solving and Decision Making- Takes action to remove obstacles and address problems before they impact performance and results. Initiates the evaluation of possible solutions to problems. Makes effective decisions about work task prioritization. Appropriately assesses risks before making decisions. Effectively navigates through ambiguity, using multiple data points to analyze issues and identify trends. Coaching & Conflict Management- Uses "active listening" to understand viewpoints of others. Adjusts one's position or view to try and resolve conflict. Change Champion-Follows, implements, and communicates change management strategies and plans. Leverages change management best practices. Education and Experience: Bachelor's degree in business, Human Resources or related field (or equivalent related experience). Five (5) years of management experience in Human Resources with prior experience in staffing and employee relations. Experience with Washington State Labor Law required. Previous manufacturing HR experience preferred. Experience handling highly confidential and sensitive information. Experience conducting first-line and management training. Experience with applicant tracking systems and HRIS applications. Knowledgeable in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook. Working Conditions: Physical Demands - Continuously sitting for prolonged periods, as the job is administrative in nature. Visual/Sensory - This position requires attention to detail, requiring attention with one or two senses at a time. Work environment - Work and environment fasted paced, requiring ability to remain focused under pressure. Mental Stress - There is pronounced pressure from deadlines, project management, accuracy or similar demands. Travel Requirements: Limited A Career with Refresco Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits: Pay Range: $99k - $110k, plus eligibility for performance-based bonuses based on company objectives. Cell Phone Allowance: $63.50/month Status: Exempt Medical/Dental/Vision Insurance Health Savings Accounts and Flexible Spending Accounts Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance Short-term disability and long-term disability Pet Insurance Legal Benefits 401(k) Savings Plan with Company Match 12 Paid Holidays 15 Vacation Days and 6 Paid (Sick) Time Off Days Well-being Benefit Discount and Total Reward Programs The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, systems that measure earnings by quantity or quality of production, and business or organizational needs. How to apply: . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/25/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/25/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/25/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/25/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/25/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Aerodyne Industries is a dynamic, rapidly growing engineering and information technology services firm headquartered on Florida's exciting Space Coast. With locations throughout the US, we take pride in delivering small business agility with large corporation capabilities. Our list of clients count on us to prepare NASA's Missions to the Moon and Mars and to defend our nation supporting the Missile Defense Agency and Department of Defense. Join the adventure of a lifetime by becoming a teammate with Aerodyne Industries and work on projects that will define our future. Are you passionate about human space exploration, understanding the origins of the universe, and working with a passionate and diverse team to make a difference? If you are, we need you! We need your talent, teamwork, and energy to help us achieve great things that inspire people all over the globe. We need you to bring creative ideas and diverse backgrounds to help us envision, shape, and deliver systems that will enable the exploration of space while benefiting people here on Earth. We are excited about what we do, and we need you on our team as we take on exciting challenges for NASA's pursuits in deep space exploration. We have an exciting opportunity for a Systems Engineer - Mars Surface and Mars Transit to join the team with JETS. The Systems Engineer - Mars Surface and Mars Transit will: Responsible for the planning, development, review, and maintenance of requirements and verification plans. Generating the Concept of Operations (ConOps). Prepares materials for the system life cycle phasing, including SRR (System Readiness Review), Preliminary Design Reviews (PDR) and Critical Design Review (CDR) and presents the material. Identifies risks, develops risk statements, and plans risk responses. Performs and reviews system level architecture trade studies and analyses that will influence the overall system design and performance. Develops certification and acceptance test plans. Supports Test and Verification (T&V) activities. Tracks and organizes materials for project meetings and reviews. Identifies and engages with stakeholders. Works in a small team environment, and reports to project manager for technical support, task assignment, and processes. Performs job functions based on pre-established guidelines or instructions. Perform other duties as required. Maintains a professional relationship with the NASA customer and other NASA support contractors. Performs other tasks assigned. Resumes, in month and year format, must be submitted with application in order to be considered for the position. Qualifications - External Requisition Qualifications: This position has been posted at multiple levels. Depending on the candidate's experience, requirements, and business needs, we reserve the right to consider candidates at any level for which this position has been advertised. Typically requires a bachelor's degree in Engineering and a minimum of 2-5 years of experience in the field or in a related area. BS degree in Engineering from an accredited engineering school and at least two years of relevant experience. This position is posted at multiple levels. Experience with the development of space systems requirements documents including the Project Technical Requirements Specification (PTRS) and Verification and Validation documents (V&VD), and Interface Control Document (ICD). Basic knowledge of commonly used concepts, practices, and procedures in the space hardware field, such as mechanical and electrical system design, engineering drawings and sketches, material selection, and design software and tools. Ability to prepare written documents and to verbally present at various meetings. Familiarity with SharePoint and Microsoft Office products. Requisition Preferences: Experience with design, assembly, verification, testing, and operation of space hardware. Experience with NASA JSC Flight Hardware Life Cycle, Certification, and Engineering processes. INCOSE Systems Engineering Professional certification. Working knowledge of NASA and JSC standard practices and requirements including safety, fault tolerance, and unique disciplines. Familiarity with NASA/JSC documentation databases and typical systems engineering products. Why Join Our Team? In addition to exciting career opportunities, we also have: Excellent personal and professional career growth 9/80 work schedule (every other Friday off), when applicable Onsite cafeteria (breakfast & lunch) Much, much more! Additional Information Proof of U.S. Citizenship or US Permanent Residency may be a requirement for this position. Must be able to complete a U.S. government background investigation. Management has the prerogative to select at any level for which the position is advertised. Essential Functions Work Environment Generally, an office environment, but can involve inside or outside work depending on task. Physical Requirements Work may involve sitting or standing for extended periods (90% of time). May require lifting and carrying up to 25 lbs. (5% of time). Equipment and Machines Standard office equipment (PC, telephone, printer, etc.). Attendance Regular attendance in accordance with the established work schedule is critical. Ability to work outside normal schedule and adjust schedule to meet peak periods and surge requirements. Other Essential Functions Professional behavior that enhances productivity and promotes teamwork and cooperation. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. US EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status . PIdd3-2726
10/25/2025
Full time
Aerodyne Industries is a dynamic, rapidly growing engineering and information technology services firm headquartered on Florida's exciting Space Coast. With locations throughout the US, we take pride in delivering small business agility with large corporation capabilities. Our list of clients count on us to prepare NASA's Missions to the Moon and Mars and to defend our nation supporting the Missile Defense Agency and Department of Defense. Join the adventure of a lifetime by becoming a teammate with Aerodyne Industries and work on projects that will define our future. Are you passionate about human space exploration, understanding the origins of the universe, and working with a passionate and diverse team to make a difference? If you are, we need you! We need your talent, teamwork, and energy to help us achieve great things that inspire people all over the globe. We need you to bring creative ideas and diverse backgrounds to help us envision, shape, and deliver systems that will enable the exploration of space while benefiting people here on Earth. We are excited about what we do, and we need you on our team as we take on exciting challenges for NASA's pursuits in deep space exploration. We have an exciting opportunity for a Systems Engineer - Mars Surface and Mars Transit to join the team with JETS. The Systems Engineer - Mars Surface and Mars Transit will: Responsible for the planning, development, review, and maintenance of requirements and verification plans. Generating the Concept of Operations (ConOps). Prepares materials for the system life cycle phasing, including SRR (System Readiness Review), Preliminary Design Reviews (PDR) and Critical Design Review (CDR) and presents the material. Identifies risks, develops risk statements, and plans risk responses. Performs and reviews system level architecture trade studies and analyses that will influence the overall system design and performance. Develops certification and acceptance test plans. Supports Test and Verification (T&V) activities. Tracks and organizes materials for project meetings and reviews. Identifies and engages with stakeholders. Works in a small team environment, and reports to project manager for technical support, task assignment, and processes. Performs job functions based on pre-established guidelines or instructions. Perform other duties as required. Maintains a professional relationship with the NASA customer and other NASA support contractors. Performs other tasks assigned. Resumes, in month and year format, must be submitted with application in order to be considered for the position. Qualifications - External Requisition Qualifications: This position has been posted at multiple levels. Depending on the candidate's experience, requirements, and business needs, we reserve the right to consider candidates at any level for which this position has been advertised. Typically requires a bachelor's degree in Engineering and a minimum of 2-5 years of experience in the field or in a related area. BS degree in Engineering from an accredited engineering school and at least two years of relevant experience. This position is posted at multiple levels. Experience with the development of space systems requirements documents including the Project Technical Requirements Specification (PTRS) and Verification and Validation documents (V&VD), and Interface Control Document (ICD). Basic knowledge of commonly used concepts, practices, and procedures in the space hardware field, such as mechanical and electrical system design, engineering drawings and sketches, material selection, and design software and tools. Ability to prepare written documents and to verbally present at various meetings. Familiarity with SharePoint and Microsoft Office products. Requisition Preferences: Experience with design, assembly, verification, testing, and operation of space hardware. Experience with NASA JSC Flight Hardware Life Cycle, Certification, and Engineering processes. INCOSE Systems Engineering Professional certification. Working knowledge of NASA and JSC standard practices and requirements including safety, fault tolerance, and unique disciplines. Familiarity with NASA/JSC documentation databases and typical systems engineering products. Why Join Our Team? In addition to exciting career opportunities, we also have: Excellent personal and professional career growth 9/80 work schedule (every other Friday off), when applicable Onsite cafeteria (breakfast & lunch) Much, much more! Additional Information Proof of U.S. Citizenship or US Permanent Residency may be a requirement for this position. Must be able to complete a U.S. government background investigation. Management has the prerogative to select at any level for which the position is advertised. Essential Functions Work Environment Generally, an office environment, but can involve inside or outside work depending on task. Physical Requirements Work may involve sitting or standing for extended periods (90% of time). May require lifting and carrying up to 25 lbs. (5% of time). Equipment and Machines Standard office equipment (PC, telephone, printer, etc.). Attendance Regular attendance in accordance with the established work schedule is critical. Ability to work outside normal schedule and adjust schedule to meet peak periods and surge requirements. Other Essential Functions Professional behavior that enhances productivity and promotes teamwork and cooperation. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. US EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status . PIdd3-2726
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/25/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams' performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
SUMMARY The Human Resources Director provides executive-level leadership and oversees all HR related functions, ensuring alignment with the organization's strategic objectives. The Director of HR will manage employee relations, recruitment, compliance, and talent development while fostering a positive workplace culture. The ideal candidate will be a strong, decisive leader who can instill respect and establish credibility through understanding of facts, metrics, and industry best practices. They will be adept at gaining buy-in from all levels of management, ensuring that their voice is heard and is not easily swayed. PRIMARY DUTIES AND RESPONSIBILITIES Strategic HR Leadership: Develop and implement HR strategies that support organizational goals. Focuses on strategic issues that contribute to the growth and competitiveness of the business. Strong analytical skills to identify root causes of issues and develop effective solutions. Ability to use data and metrics to drive decision-making. Transformational Leadership: Ability to lead and manage organizational change initiatives, including cultural transformation. A proven ability to create and implement strategies to support change and mitigate resistance at all levels of the organization. Expertise in change management processes and tools. Leadership Skills: A strong leader with an innate ability to inspire and motivate others. Strong ability to gain credibility and build trust across all levels of the organization. Demonstrated experience in influencing senior executives and driving strategic decisions. Recruitment and Retention: Oversee talent acquisition processes to attract, select, and retain top talent. Plans and approves of labor demand model, workforce, and strategic planning. Engage and retain Associates through quality training and equipping. Training and Development: Design and implement training programs to enhance employment skills and career development. Develop a Center of Excellence (COE) to include coaching, training, and empowerment resources to support all levels of the organization. Conflict Resolution: Skilled in fostering a positive and collaborative work environment. Mediate and resolve conflicts, particularly in challenging environments with complex interpersonal dynamics. High emotional intelligence to navigate sensitive situations and build strong relationships. Executive Collaboration: Serves as an expert consultant to senior leadership to align HR strategies with business objectives. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Oversee daily operations of the Human Resources department. Lead, mentor, and develop the HR team ensuring effective HR services. Provide guidance to employees, supervisors, managers on HR related matters such as policies, procedures, and employee relations. EDUCATION AND/OR EXPERIENCE Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree preferred. At least 15 years of progressive human resources experience required, including 5 years in a leadership role. SHRM-CP or SHRM-SCP highly preferred. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to sit for extended periods of time at a desk and is frequently required to hear, talk, sit, stand, walk, and use hands to manipulate, handle, feel or operate objects, tools, or controls, and reach with hands and arms. The employee may occasionally be required to climb, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 lbs. Vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The noise level in the work environment is usually moderate to high and will include, but not be limited to, production machinery, computers, printers, telephones, and normal communication. Hearing protection will be required for all plant activities. Must be willing to work under various temperatures ranging from typical 45 to 95 degrees Fahrenheit. Equal Employment Opportunity The Father's Table is an Equal Opportunity Employer. Race, color, religion, age, sex, disability, marital or veteran status, genetic information or sexual orientation/gender identity, place of national origin and other categories protected by law are not factors in employment, promotion, compensation or working conditions. PId570a001cb85-0365
10/25/2025
Full time
SUMMARY The Human Resources Director provides executive-level leadership and oversees all HR related functions, ensuring alignment with the organization's strategic objectives. The Director of HR will manage employee relations, recruitment, compliance, and talent development while fostering a positive workplace culture. The ideal candidate will be a strong, decisive leader who can instill respect and establish credibility through understanding of facts, metrics, and industry best practices. They will be adept at gaining buy-in from all levels of management, ensuring that their voice is heard and is not easily swayed. PRIMARY DUTIES AND RESPONSIBILITIES Strategic HR Leadership: Develop and implement HR strategies that support organizational goals. Focuses on strategic issues that contribute to the growth and competitiveness of the business. Strong analytical skills to identify root causes of issues and develop effective solutions. Ability to use data and metrics to drive decision-making. Transformational Leadership: Ability to lead and manage organizational change initiatives, including cultural transformation. A proven ability to create and implement strategies to support change and mitigate resistance at all levels of the organization. Expertise in change management processes and tools. Leadership Skills: A strong leader with an innate ability to inspire and motivate others. Strong ability to gain credibility and build trust across all levels of the organization. Demonstrated experience in influencing senior executives and driving strategic decisions. Recruitment and Retention: Oversee talent acquisition processes to attract, select, and retain top talent. Plans and approves of labor demand model, workforce, and strategic planning. Engage and retain Associates through quality training and equipping. Training and Development: Design and implement training programs to enhance employment skills and career development. Develop a Center of Excellence (COE) to include coaching, training, and empowerment resources to support all levels of the organization. Conflict Resolution: Skilled in fostering a positive and collaborative work environment. Mediate and resolve conflicts, particularly in challenging environments with complex interpersonal dynamics. High emotional intelligence to navigate sensitive situations and build strong relationships. Executive Collaboration: Serves as an expert consultant to senior leadership to align HR strategies with business objectives. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Oversee daily operations of the Human Resources department. Lead, mentor, and develop the HR team ensuring effective HR services. Provide guidance to employees, supervisors, managers on HR related matters such as policies, procedures, and employee relations. EDUCATION AND/OR EXPERIENCE Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree preferred. At least 15 years of progressive human resources experience required, including 5 years in a leadership role. SHRM-CP or SHRM-SCP highly preferred. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to sit for extended periods of time at a desk and is frequently required to hear, talk, sit, stand, walk, and use hands to manipulate, handle, feel or operate objects, tools, or controls, and reach with hands and arms. The employee may occasionally be required to climb, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 lbs. Vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The noise level in the work environment is usually moderate to high and will include, but not be limited to, production machinery, computers, printers, telephones, and normal communication. Hearing protection will be required for all plant activities. Must be willing to work under various temperatures ranging from typical 45 to 95 degrees Fahrenheit. Equal Employment Opportunity The Father's Table is an Equal Opportunity Employer. Race, color, religion, age, sex, disability, marital or veteran status, genetic information or sexual orientation/gender identity, place of national origin and other categories protected by law are not factors in employment, promotion, compensation or working conditions. PId570a001cb85-0365
JOB SUMMARY The Dir, PA Market is responsible for Conifer's Patient Access day-to-day operating activities. This role is responsible for meeting all goals set for the operations and has total control of the operations to meet these goals. The Operations leader responsibilities include delivery of Client Service Level Agreements (SLA) Operating goals, set by the Patient Access Process group that drive SLA patient and account cycle time and productivity standards process quality and accuracy adherence to process standards Relative cost management metrics goals expense, cost, and margin control monthly, quarterly, and annual financial goal management ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. Responsible for directing and executing business processes including monitoring and achieving client Service Level Agreements and all supporting process metrics at each hospital of responsibility. Responsible for the overall cycle time, work product accuracy including quality monitoring metrics, productivity, and associated process metrics. Works daily with his/her direct reports to execute against plans. Supports the establishment of hospital budgets and ensures and manages human resource utilization at all levels. Analyzes monthly P & L's to ensure positive EBIT performance. Ensures regional leadership is aware of any hospital specific initiatives impacting Patient Access. Manages all aspects of change management as it relates to operational processes, driving process metrics, staffing and employee relations, etc. Able to leverage skills to other hospitals outside of his/her direct responsibility as needed to help assess and execute operationally as needed to support peers. Ensures adherence to all standardized processes and is ensures he/she is viewed as an effective support partner to both his/her direct and indirect reports and clients. Work collaboratively within business units to ensure organizational goals are achieved. FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense): Approximately $4-$5 million per market. SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Direct Reports (titles) Dir, Conifer PA I or II Indirect Reports (titles) Manager, PA I or II KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong knowledge and ability to drive operational metrics. Knowledge of detailed Patient Access processes Knowledge of the flow of the revenue cycle Excellent oral and written communication skills Detail oriented, analytical skills, and an ability to work independently PC/Systems literate including the Internet and basic MS office skills Proficiency in prioritizing and managing multiple tasks Operating Discipline and Business Acumen Strong leadership and organizational skills Deal with Ambiguity and make good decisions Assess, coach, train and develop talent Possesses excellent tactical execution skills Possesses the ability to motivate and maintain effective working relationships with staff and all stakeholders. Demonstrates strength in both performance management and leadership development Manage change while minimizing interruption at an operational and service level Advanced writing, verbal and presentation skills Provide advanced customer service Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience required to perform the job. At least 4 years manager/director level experience, including experience managing multi-level positions. At least 1 year director level over multiple facilities/units or equivalent business experience 4 year college degree PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work in sitting position, use computer and answer telephone Ability to travel Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office Work Environment Hospital Work Environment OTHER Approximately 40% - 80% travel may be required As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation Pay: $104,624.00-$156,957.00 annually. Compensation depends on location, qualifications, and experience. Position may be eligible for an Annual Incentive Plan bonus of 10%-25% depending on role level. Management level positions may be eligible for sign-on and relocation bonuses. Benefits Conifer offers the following benefits, subject to employment status: Medical, dental, vision, disability, life, and business travel insurance Manager Time Off - 20 days per year 401k with up to 6% employer match 10 paid holidays per year Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
10/25/2025
Full time
JOB SUMMARY The Dir, PA Market is responsible for Conifer's Patient Access day-to-day operating activities. This role is responsible for meeting all goals set for the operations and has total control of the operations to meet these goals. The Operations leader responsibilities include delivery of Client Service Level Agreements (SLA) Operating goals, set by the Patient Access Process group that drive SLA patient and account cycle time and productivity standards process quality and accuracy adherence to process standards Relative cost management metrics goals expense, cost, and margin control monthly, quarterly, and annual financial goal management ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. Responsible for directing and executing business processes including monitoring and achieving client Service Level Agreements and all supporting process metrics at each hospital of responsibility. Responsible for the overall cycle time, work product accuracy including quality monitoring metrics, productivity, and associated process metrics. Works daily with his/her direct reports to execute against plans. Supports the establishment of hospital budgets and ensures and manages human resource utilization at all levels. Analyzes monthly P & L's to ensure positive EBIT performance. Ensures regional leadership is aware of any hospital specific initiatives impacting Patient Access. Manages all aspects of change management as it relates to operational processes, driving process metrics, staffing and employee relations, etc. Able to leverage skills to other hospitals outside of his/her direct responsibility as needed to help assess and execute operationally as needed to support peers. Ensures adherence to all standardized processes and is ensures he/she is viewed as an effective support partner to both his/her direct and indirect reports and clients. Work collaboratively within business units to ensure organizational goals are achieved. FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense): Approximately $4-$5 million per market. SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Direct Reports (titles) Dir, Conifer PA I or II Indirect Reports (titles) Manager, PA I or II KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong knowledge and ability to drive operational metrics. Knowledge of detailed Patient Access processes Knowledge of the flow of the revenue cycle Excellent oral and written communication skills Detail oriented, analytical skills, and an ability to work independently PC/Systems literate including the Internet and basic MS office skills Proficiency in prioritizing and managing multiple tasks Operating Discipline and Business Acumen Strong leadership and organizational skills Deal with Ambiguity and make good decisions Assess, coach, train and develop talent Possesses excellent tactical execution skills Possesses the ability to motivate and maintain effective working relationships with staff and all stakeholders. Demonstrates strength in both performance management and leadership development Manage change while minimizing interruption at an operational and service level Advanced writing, verbal and presentation skills Provide advanced customer service Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience required to perform the job. At least 4 years manager/director level experience, including experience managing multi-level positions. At least 1 year director level over multiple facilities/units or equivalent business experience 4 year college degree PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work in sitting position, use computer and answer telephone Ability to travel Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office Work Environment Hospital Work Environment OTHER Approximately 40% - 80% travel may be required As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation Pay: $104,624.00-$156,957.00 annually. Compensation depends on location, qualifications, and experience. Position may be eligible for an Annual Incentive Plan bonus of 10%-25% depending on role level. Management level positions may be eligible for sign-on and relocation bonuses. Benefits Conifer offers the following benefits, subject to employment status: Medical, dental, vision, disability, life, and business travel insurance Manager Time Off - 20 days per year 401k with up to 6% employer match 10 paid holidays per year Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelors degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelors degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or masters degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Required Preferred Job Industries Other
10/25/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. Contributes to the achievement of Life Co. member, product, and financial goals through teams performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. Conducts data analysis to influence strategy to achieve business outcomes. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelors degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelors degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or masters degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER (CFP) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Required Preferred Job Industries Other
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director , Decision Science Analytics to lead a team within the Life Company Data and Analytics Team. The Life Company Data and Analytics Team develops exciting and innovative Analytics, Data, Reporting, and Artificial Intelligence capabilities in support of the USAA Life Company strategy. This people leader role will lead a team of analysts responsible for Analytics, Reporting, Dashboarding and Data Ad hoc for the Annuity and Health lines of business. This leader will work closely with our Life Company and other USAA business partners to develop forward-thinking and art-of-the-possible solutions to meet our member and business needs. Additionally, this people leader will ensure that the team continuously advances their data acumen and analytical skills for the future. As a Director , Decision Science Analytics, you will lead and develop a highly analytical staff that provides decision support for business areas across the enterprise. By serving as a strategic partner to the business this function will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX campus. Relocation assistance is not available for this position. What youll do: As a strategic partner, leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches. Develops team reputation as highly skilled experts in decision science support. Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations. Monitors, understands, and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs. Understands the business direction, environment, and strategies, to set the analytic direction and builds strategy to execute the approach that will influence business and drive change. Leads the effort and/or partners with enterprise analytics teams to build USAA core analytics capabilities and processes. Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Assigns and or Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making. Maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge. Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework). Works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in a decision support analytic function OR advanced degree in relevant discipline, 6 years of experience in a decision support analytic function. 3 years of direct team lead or management experience. Demonstrates expert skills in mathematical and statistical techniques and approaches used to influence Business Strategy with fact-based decision-making to all levels of leadership up to senior executive levels. Modernizes knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights. What sets you apart: US military experience through military service or a military spouse/domestic partner 3 or more years of experience formally leading a team of Decision Science Analysts and Business Intelligence Analysts Working knowledge of Annuity and Health products Knowledge of data and analytical capabilities available across USAA Association Advanced degree in in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline Compensation range: The salary range for this position is: $164,780 - $296,610 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Required Preferred Job Industries Healthcare
10/25/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director , Decision Science Analytics to lead a team within the Life Company Data and Analytics Team. The Life Company Data and Analytics Team develops exciting and innovative Analytics, Data, Reporting, and Artificial Intelligence capabilities in support of the USAA Life Company strategy. This people leader role will lead a team of analysts responsible for Analytics, Reporting, Dashboarding and Data Ad hoc for the Annuity and Health lines of business. This leader will work closely with our Life Company and other USAA business partners to develop forward-thinking and art-of-the-possible solutions to meet our member and business needs. Additionally, this people leader will ensure that the team continuously advances their data acumen and analytical skills for the future. As a Director , Decision Science Analytics, you will lead and develop a highly analytical staff that provides decision support for business areas across the enterprise. By serving as a strategic partner to the business this function will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX campus. Relocation assistance is not available for this position. What youll do: As a strategic partner, leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches. Develops team reputation as highly skilled experts in decision science support. Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations. Monitors, understands, and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs. Understands the business direction, environment, and strategies, to set the analytic direction and builds strategy to execute the approach that will influence business and drive change. Leads the effort and/or partners with enterprise analytics teams to build USAA core analytics capabilities and processes. Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Assigns and or Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making. Maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge. Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework). Works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in a decision support analytic function OR advanced degree in relevant discipline, 6 years of experience in a decision support analytic function. 3 years of direct team lead or management experience. Demonstrates expert skills in mathematical and statistical techniques and approaches used to influence Business Strategy with fact-based decision-making to all levels of leadership up to senior executive levels. Modernizes knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights. What sets you apart: US military experience through military service or a military spouse/domestic partner 3 or more years of experience formally leading a team of Decision Science Analysts and Business Intelligence Analysts Working knowledge of Annuity and Health products Knowledge of data and analytical capabilities available across USAA Association Advanced degree in in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline Compensation range: The salary range for this position is: $164,780 - $296,610 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Required Preferred Job Industries Healthcare
Director of Recruiting Position Description Department : Recruiting Location: Corporate Office or Regional Operations Office Reports To : Vice President of Talent Acquisition FLSA Status: Exempt Company Summary: Beacon is a successful and national behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company's policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines, and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. You are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our "I CARE" core values of the organization - Integrity, Compassion, Advocacy, Respect and Excellence. Position Summary: The Director of Recruiting plays a pivotal role in ensuring the acquisition of talent to meet our organization's growing needs. This role will lead the implementation of recruiting efforts across the organization and work closely with the Vice President of Talent Acquisition to support recruitment efforts. The responsibilities of this position are diverse, including candidate sourcing, branding initiatives to attract talent, recruitment/employment, employee relations, onboarding, policy implementation, affirmative action, and employment law compliance. Supervisory Responsibilities: Oversee DSP Recruiters Primary Responsibilities: • Always be compliant with all company and regulatory policies and procedures. • Lead strategic growth initiatives, managing the recruiting teams to recruit high-potential staff to Beacon Specialized Living Services rapidly. • Oversee and assist the recruiting team in the assigned markets to effectively achieve team goals relating to the hiring, scheduling and conducting interviews, and training leading to the implementation of high-performance standards, providing a challenging yet rewarding opportunity for growth. • Monitors recruitment metrics and reports to assess the effectiveness of recruitment plans and strategies so the department can make data-driven decisions. • Maintain a positive and empowering environment that challenges employees to reach their potential and promotes a caring, people-first attitude. • Coordinates with Recruiting Teams to find suitable job fairs, schedules recruiters to attend regional job fairs to generate qualified applicants. Maintains a monthly schedule of events, orders swag and budgets appropriately. • Assists in documenting initiatives to increase applicant flow and recruiting initiates in a comprehensive plan for markets served. • Participate in discussions with Operations Leadership to communicate department goals, objectives, and systems regarding staffing. • Monitors applications for accepting rates and works with the Assistant Vice President of Recruiting to determine if a wage analysis is indicated. • Work with the Vice President of Talent Acquisition to develop recruitment and retention strategies to achieve required staffing levels. • Monitor weekly calls regarding recruiting in each market. • Guides the recruiting managers, directors, and teams in the assigned markets to develop and maintain professional relationships with college, university, and community college placement offices as a source to generate qualified applicants. • Works with recruiting teams across the assigned market to build and maintain strong relationships with internal and external stakeholders and align recruitment efforts with business needs. • Develops and provides information on company operations and job opportunities for the recruiting team to provide to potential applicants. • Develops systems and monitors the team's daily production. • Maintains records of recruiting activities as required. • Assist in recruiting and training new team members in assigned markets. • Adhere to Beacon Specialized Living Core Values, Mission, and Corporate Philosophies. Team Member Expectations: • Must be compliant with company and regulatory policies and procedures. • Participate and contribute to weekly, bi-week or monthly leadership calls. Be prepared to report on applicable KPIs that best reflect the performance of your team. • Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living, its Individuals, Team Members, activities and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms. • Promote Beacon in a positive manner and lead by example, modeling our core values in everyday behavior. • Monitors and corrects employee gossip, harassment, favoritism, and other negative social workplace behaviors to ensure a positive and productive work environment. • Understand how to approach and communicate with everyone at all levels. • Treat everyone with dignity and respect while responding to their needs. • Maintain and sustain a safe community environment and workplace. • Apply trauma-Informed Care principals recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual's life. • Promote trauma-informed care at all levels of the organization and help create a culture that is sensitive to the feelings of our Individuals and avoid responding negatively to stigmas that they will never truly understand. • Follow Beacon's policies, procedures, and manuals. • Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry. • Accept other duties as assigned. Professional Conduct and Management Effectiveness: In addition to evaluating your work performance you will be evaluated for the following work behaviors: • Job Knowledge: Depth and breadth of knowledge supporting our organization goals. • Quality of Work: Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general. • Quantity of Work: Work output of the employee. • Reliability: The extent to which the employee can be dependent upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent. • Initiative and Creativity: The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions. • Judgment: The extent to which the employee makes decisions which are sound. Ability to base decisions on fact rather than emotion. • Cooperation: Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures. • Compliance: Always be compliant with all company and regulatory policies and procedures. • Attendance: Faithfulness in coming to work daily and conforming to scheduled work hours. • Planning and Organizing : The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously. • Directing and Controlling: The ability to create a motivating climate, achieve teamwork, train, and develop, measure work in progress, and take corrective action. • Decision Making: The ability to make decisions and the quality and timeliness of those decisions. • Problem Solving: The ability to assess a problem, identify options or solutions, formulate a plan, execute the plan, and achieve and sustain positive outcomes. • Embrace, support, and manage the business in accordance with Beacon's Mission and Core Values. Education and Qualifications: • Five + years of Recruiting experience, and a minimum of 1 year of recruiting supervisory/management experience. • Bachelor's degree in human resources, organizational development, business, or similar field. • A background in mental health or healthcare is a plus. • Must pass criminal background checks, central registry check (in applicable states) and child abuse registry (in applicable states). • Must complete and pass a drug test, in applicable markets. • Must possess a valid Driver's License and have reliable transportation. • Proficient in speaking, reading and writing the English language. • Approved by state, federal and government entities to work within BSLS programs. • Ability to use office equipment, including BSLS information technology systems. Skills and Abilities: • Must be able to communicate and function in an interdisciplinary team. • Strong computer skills utilizing various software programs and applications. • Excellent oral and written communication skills. • Ability to create professional employee communication materials. • Capable of working well with all levels of the organization. • A professional demeanor. • Demonstrated ability to multi-task. • Ability to work with little daily supervision. Work Environment: Most of your job duties will be performed from an office; however, you will travel to other markets to assist or evaluate performance in the company's recruiting teams. Travel: Travel up to 25% of the schedule as some projects may require more out-of-the-state and overnight travel. Must be willing to travel to multiple states as assigned. Physical Demands: . click apply for full job details
10/25/2025
Full time
Director of Recruiting Position Description Department : Recruiting Location: Corporate Office or Regional Operations Office Reports To : Vice President of Talent Acquisition FLSA Status: Exempt Company Summary: Beacon is a successful and national behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company's policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines, and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. You are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our "I CARE" core values of the organization - Integrity, Compassion, Advocacy, Respect and Excellence. Position Summary: The Director of Recruiting plays a pivotal role in ensuring the acquisition of talent to meet our organization's growing needs. This role will lead the implementation of recruiting efforts across the organization and work closely with the Vice President of Talent Acquisition to support recruitment efforts. The responsibilities of this position are diverse, including candidate sourcing, branding initiatives to attract talent, recruitment/employment, employee relations, onboarding, policy implementation, affirmative action, and employment law compliance. Supervisory Responsibilities: Oversee DSP Recruiters Primary Responsibilities: • Always be compliant with all company and regulatory policies and procedures. • Lead strategic growth initiatives, managing the recruiting teams to recruit high-potential staff to Beacon Specialized Living Services rapidly. • Oversee and assist the recruiting team in the assigned markets to effectively achieve team goals relating to the hiring, scheduling and conducting interviews, and training leading to the implementation of high-performance standards, providing a challenging yet rewarding opportunity for growth. • Monitors recruitment metrics and reports to assess the effectiveness of recruitment plans and strategies so the department can make data-driven decisions. • Maintain a positive and empowering environment that challenges employees to reach their potential and promotes a caring, people-first attitude. • Coordinates with Recruiting Teams to find suitable job fairs, schedules recruiters to attend regional job fairs to generate qualified applicants. Maintains a monthly schedule of events, orders swag and budgets appropriately. • Assists in documenting initiatives to increase applicant flow and recruiting initiates in a comprehensive plan for markets served. • Participate in discussions with Operations Leadership to communicate department goals, objectives, and systems regarding staffing. • Monitors applications for accepting rates and works with the Assistant Vice President of Recruiting to determine if a wage analysis is indicated. • Work with the Vice President of Talent Acquisition to develop recruitment and retention strategies to achieve required staffing levels. • Monitor weekly calls regarding recruiting in each market. • Guides the recruiting managers, directors, and teams in the assigned markets to develop and maintain professional relationships with college, university, and community college placement offices as a source to generate qualified applicants. • Works with recruiting teams across the assigned market to build and maintain strong relationships with internal and external stakeholders and align recruitment efforts with business needs. • Develops and provides information on company operations and job opportunities for the recruiting team to provide to potential applicants. • Develops systems and monitors the team's daily production. • Maintains records of recruiting activities as required. • Assist in recruiting and training new team members in assigned markets. • Adhere to Beacon Specialized Living Core Values, Mission, and Corporate Philosophies. Team Member Expectations: • Must be compliant with company and regulatory policies and procedures. • Participate and contribute to weekly, bi-week or monthly leadership calls. Be prepared to report on applicable KPIs that best reflect the performance of your team. • Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living, its Individuals, Team Members, activities and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms. • Promote Beacon in a positive manner and lead by example, modeling our core values in everyday behavior. • Monitors and corrects employee gossip, harassment, favoritism, and other negative social workplace behaviors to ensure a positive and productive work environment. • Understand how to approach and communicate with everyone at all levels. • Treat everyone with dignity and respect while responding to their needs. • Maintain and sustain a safe community environment and workplace. • Apply trauma-Informed Care principals recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual's life. • Promote trauma-informed care at all levels of the organization and help create a culture that is sensitive to the feelings of our Individuals and avoid responding negatively to stigmas that they will never truly understand. • Follow Beacon's policies, procedures, and manuals. • Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry. • Accept other duties as assigned. Professional Conduct and Management Effectiveness: In addition to evaluating your work performance you will be evaluated for the following work behaviors: • Job Knowledge: Depth and breadth of knowledge supporting our organization goals. • Quality of Work: Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general. • Quantity of Work: Work output of the employee. • Reliability: The extent to which the employee can be dependent upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent. • Initiative and Creativity: The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions. • Judgment: The extent to which the employee makes decisions which are sound. Ability to base decisions on fact rather than emotion. • Cooperation: Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures. • Compliance: Always be compliant with all company and regulatory policies and procedures. • Attendance: Faithfulness in coming to work daily and conforming to scheduled work hours. • Planning and Organizing : The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously. • Directing and Controlling: The ability to create a motivating climate, achieve teamwork, train, and develop, measure work in progress, and take corrective action. • Decision Making: The ability to make decisions and the quality and timeliness of those decisions. • Problem Solving: The ability to assess a problem, identify options or solutions, formulate a plan, execute the plan, and achieve and sustain positive outcomes. • Embrace, support, and manage the business in accordance with Beacon's Mission and Core Values. Education and Qualifications: • Five + years of Recruiting experience, and a minimum of 1 year of recruiting supervisory/management experience. • Bachelor's degree in human resources, organizational development, business, or similar field. • A background in mental health or healthcare is a plus. • Must pass criminal background checks, central registry check (in applicable states) and child abuse registry (in applicable states). • Must complete and pass a drug test, in applicable markets. • Must possess a valid Driver's License and have reliable transportation. • Proficient in speaking, reading and writing the English language. • Approved by state, federal and government entities to work within BSLS programs. • Ability to use office equipment, including BSLS information technology systems. Skills and Abilities: • Must be able to communicate and function in an interdisciplinary team. • Strong computer skills utilizing various software programs and applications. • Excellent oral and written communication skills. • Ability to create professional employee communication materials. • Capable of working well with all levels of the organization. • A professional demeanor. • Demonstrated ability to multi-task. • Ability to work with little daily supervision. Work Environment: Most of your job duties will be performed from an office; however, you will travel to other markets to assist or evaluate performance in the company's recruiting teams. Travel: Travel up to 25% of the schedule as some projects may require more out-of-the-state and overnight travel. Must be willing to travel to multiple states as assigned. Physical Demands: . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As Director, Talent Program Management, you will lead the design and execution of organization-wide learning and talent programs that ensure consistency, scalability, and alignment to USAA's strategic priorities. To be successful in this role, you will bring a unique blend of technical expertise and leadership, as reflected in the following qualifications: People leadership and change management capability, with experience developing high-performing teams, coaching program managers, and embedding a culture of accountability, inclusion, and continuous improvement. Deep understanding of service delivery models, with the ability to design, implement, and refine operating models that ensure consistency, efficiency, and high-quality program delivery across the association. Product mindset with a focus on scalability and user experience, bringing discipline in road mapping, continuous improvement, and prioritization to ensure programs deliver measurable business value Proven expertise in organization-wide learning and talent program management, with a track record of designing, executing, and governing large-scale, cross-functional HR programs across talent, learning, and performance portfolios. Strong governance and compliance mindset, with the ability to establish controls, mitigate risk, and ensure alignment with regulatory expectations while driving efficiency and simplification. Technical fluency in HR, talent, and learning systems and reporting tools, including experience with Workday, JWA, Eightfold, Percipio, or similar talent platforms, and the ability to translate data and analytics into actionable insights for senior leadership. Demonstrated ability to lead through complexity, balancing business-as-usual program delivery with future-focused transformation and digital enablement. Proven ability to influence at the executive level, shaping strategy, presenting to senior leadership, and aligning diverse stakeholders across HR, risk, compliance, audit, and business functions. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. If you are ready to lead teams to deliver impactful HR solutions, apply now! What you'll do: Accountable for the development and integration of multiple business programs, associated work efforts, and discrete work efforts to achieve strategic business goals and operational objectives. Manages the overall program and / or discrete work efforts road map which includes multi-million-dollar complex, strategic programs within a portfolio(s). Facilitates sequencing, prioritization, and scheduling for programs; manages program scope, schedule, and budget. Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management. Provides consultation to program executives and senior / functional area management across USAA to plan and execute departmental programs and makes recommendations for process improvements to ensure they are effective. Keeps abreast of industry trends and best practices and on developing business strategies, identifying benefits, and defining alternatives across departmental programs and across USAA programs and / or discrete work efforts. Builds and manages a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Adheres to governance rigor required for work efforts. Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years project and / or program management experience, including experience defining a new program and/or managing large scale projects. 3 years of direct team lead or management experience. Demonstrated experience using Waterfall or Agile methodologies to execute program strategies and deliver complex work efforts. Advanced understanding and demonstrated application of risk management policies and procedures. Comprehensive knowledge of program management methodology and techniques and program performance evaluation. Proficient experience in USAA's change management methodology or similar industry change management methodology. Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets. What sets you apart: Experience with HRIS systems (e.g., Workday, SAP SuccessFactors, Oracle HCM Cloud) including process optimization and configuration coordination. Proficiency in task tracking, documentation, and cross-functional execution. Skilled in workflow design tools (e.g., Lucidchart, Miro, Visio). Proven ability to leverage user insights and data-driven methodologies to develop and optimize HR products and programs that directly contribute to improved employee engagement, productivity, and retention. Expertise in conducting user research (both qualitative and quantitative) to identify unmet needs and pain points within the employee experience. Adept at creating detailed user personas and segmenting employee populations to tailor HR solutions effectively. Demonstrated success in managing diverse stakeholder expectations and aligning product roadmaps with business objectives. Compensation range: The salary range for this position is: $143,320 - $273,930 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/25/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As Director, Talent Program Management, you will lead the design and execution of organization-wide learning and talent programs that ensure consistency, scalability, and alignment to USAA's strategic priorities. To be successful in this role, you will bring a unique blend of technical expertise and leadership, as reflected in the following qualifications: People leadership and change management capability, with experience developing high-performing teams, coaching program managers, and embedding a culture of accountability, inclusion, and continuous improvement. Deep understanding of service delivery models, with the ability to design, implement, and refine operating models that ensure consistency, efficiency, and high-quality program delivery across the association. Product mindset with a focus on scalability and user experience, bringing discipline in road mapping, continuous improvement, and prioritization to ensure programs deliver measurable business value Proven expertise in organization-wide learning and talent program management, with a track record of designing, executing, and governing large-scale, cross-functional HR programs across talent, learning, and performance portfolios. Strong governance and compliance mindset, with the ability to establish controls, mitigate risk, and ensure alignment with regulatory expectations while driving efficiency and simplification. Technical fluency in HR, talent, and learning systems and reporting tools, including experience with Workday, JWA, Eightfold, Percipio, or similar talent platforms, and the ability to translate data and analytics into actionable insights for senior leadership. Demonstrated ability to lead through complexity, balancing business-as-usual program delivery with future-focused transformation and digital enablement. Proven ability to influence at the executive level, shaping strategy, presenting to senior leadership, and aligning diverse stakeholders across HR, risk, compliance, audit, and business functions. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. If you are ready to lead teams to deliver impactful HR solutions, apply now! What you'll do: Accountable for the development and integration of multiple business programs, associated work efforts, and discrete work efforts to achieve strategic business goals and operational objectives. Manages the overall program and / or discrete work efforts road map which includes multi-million-dollar complex, strategic programs within a portfolio(s). Facilitates sequencing, prioritization, and scheduling for programs; manages program scope, schedule, and budget. Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management. Provides consultation to program executives and senior / functional area management across USAA to plan and execute departmental programs and makes recommendations for process improvements to ensure they are effective. Keeps abreast of industry trends and best practices and on developing business strategies, identifying benefits, and defining alternatives across departmental programs and across USAA programs and / or discrete work efforts. Builds and manages a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Adheres to governance rigor required for work efforts. Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years project and / or program management experience, including experience defining a new program and/or managing large scale projects. 3 years of direct team lead or management experience. Demonstrated experience using Waterfall or Agile methodologies to execute program strategies and deliver complex work efforts. Advanced understanding and demonstrated application of risk management policies and procedures. Comprehensive knowledge of program management methodology and techniques and program performance evaluation. Proficient experience in USAA's change management methodology or similar industry change management methodology. Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets. What sets you apart: Experience with HRIS systems (e.g., Workday, SAP SuccessFactors, Oracle HCM Cloud) including process optimization and configuration coordination. Proficiency in task tracking, documentation, and cross-functional execution. Skilled in workflow design tools (e.g., Lucidchart, Miro, Visio). Proven ability to leverage user insights and data-driven methodologies to develop and optimize HR products and programs that directly contribute to improved employee engagement, productivity, and retention. Expertise in conducting user research (both qualitative and quantitative) to identify unmet needs and pain points within the employee experience. Adept at creating detailed user personas and segmenting employee populations to tailor HR solutions effectively. Demonstrated success in managing diverse stakeholder expectations and aligning product roadmaps with business objectives. Compensation range: The salary range for this position is: $143,320 - $273,930 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As Director, Talent Program Management, you will lead the design and execution of organization-wide learning and talent programs that ensure consistency, scalability, and alignment to USAA's strategic priorities. To be successful in this role, you will bring a unique blend of technical expertise and leadership, as reflected in the following qualifications: People leadership and change management capability, with experience developing high-performing teams, coaching program managers, and embedding a culture of accountability, inclusion, and continuous improvement. Deep understanding of service delivery models, with the ability to design, implement, and refine operating models that ensure consistency, efficiency, and high-quality program delivery across the association. Product mindset with a focus on scalability and user experience, bringing discipline in road mapping, continuous improvement, and prioritization to ensure programs deliver measurable business value Proven expertise in organization-wide learning and talent program management, with a track record of designing, executing, and governing large-scale, cross-functional HR programs across talent, learning, and performance portfolios. Strong governance and compliance mindset, with the ability to establish controls, mitigate risk, and ensure alignment with regulatory expectations while driving efficiency and simplification. Technical fluency in HR, talent, and learning systems and reporting tools, including experience with Workday, JWA, Eightfold, Percipio, or similar talent platforms, and the ability to translate data and analytics into actionable insights for senior leadership. Demonstrated ability to lead through complexity, balancing business-as-usual program delivery with future-focused transformation and digital enablement. Proven ability to influence at the executive level, shaping strategy, presenting to senior leadership, and aligning diverse stakeholders across HR, risk, compliance, audit, and business functions. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. If you are ready to lead teams to deliver impactful HR solutions, apply now! What you'll do: Accountable for the development and integration of multiple business programs, associated work efforts, and discrete work efforts to achieve strategic business goals and operational objectives. Manages the overall program and / or discrete work efforts road map which includes multi-million-dollar complex, strategic programs within a portfolio(s). Facilitates sequencing, prioritization, and scheduling for programs; manages program scope, schedule, and budget. Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management. Provides consultation to program executives and senior / functional area management across USAA to plan and execute departmental programs and makes recommendations for process improvements to ensure they are effective. Keeps abreast of industry trends and best practices and on developing business strategies, identifying benefits, and defining alternatives across departmental programs and across USAA programs and / or discrete work efforts. Builds and manages a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Adheres to governance rigor required for work efforts. Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years project and / or program management experience, including experience defining a new program and/or managing large scale projects. 3 years of direct team lead or management experience. Demonstrated experience using Waterfall or Agile methodologies to execute program strategies and deliver complex work efforts. Advanced understanding and demonstrated application of risk management policies and procedures. Comprehensive knowledge of program management methodology and techniques and program performance evaluation. Proficient experience in USAA's change management methodology or similar industry change management methodology. Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets. What sets you apart: Experience with HRIS systems (e.g., Workday, SAP SuccessFactors, Oracle HCM Cloud) including process optimization and configuration coordination. Proficiency in task tracking, documentation, and cross-functional execution. Skilled in workflow design tools (e.g., Lucidchart, Miro, Visio). Proven ability to leverage user insights and data-driven methodologies to develop and optimize HR products and programs that directly contribute to improved employee engagement, productivity, and retention. Expertise in conducting user research (both qualitative and quantitative) to identify unmet needs and pain points within the employee experience. Adept at creating detailed user personas and segmenting employee populations to tailor HR solutions effectively. Demonstrated success in managing diverse stakeholder expectations and aligning product roadmaps with business objectives. Compensation range: The salary range for this position is: $143,320 - $273,930 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/25/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As Director, Talent Program Management, you will lead the design and execution of organization-wide learning and talent programs that ensure consistency, scalability, and alignment to USAA's strategic priorities. To be successful in this role, you will bring a unique blend of technical expertise and leadership, as reflected in the following qualifications: People leadership and change management capability, with experience developing high-performing teams, coaching program managers, and embedding a culture of accountability, inclusion, and continuous improvement. Deep understanding of service delivery models, with the ability to design, implement, and refine operating models that ensure consistency, efficiency, and high-quality program delivery across the association. Product mindset with a focus on scalability and user experience, bringing discipline in road mapping, continuous improvement, and prioritization to ensure programs deliver measurable business value Proven expertise in organization-wide learning and talent program management, with a track record of designing, executing, and governing large-scale, cross-functional HR programs across talent, learning, and performance portfolios. Strong governance and compliance mindset, with the ability to establish controls, mitigate risk, and ensure alignment with regulatory expectations while driving efficiency and simplification. Technical fluency in HR, talent, and learning systems and reporting tools, including experience with Workday, JWA, Eightfold, Percipio, or similar talent platforms, and the ability to translate data and analytics into actionable insights for senior leadership. Demonstrated ability to lead through complexity, balancing business-as-usual program delivery with future-focused transformation and digital enablement. Proven ability to influence at the executive level, shaping strategy, presenting to senior leadership, and aligning diverse stakeholders across HR, risk, compliance, audit, and business functions. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. If you are ready to lead teams to deliver impactful HR solutions, apply now! What you'll do: Accountable for the development and integration of multiple business programs, associated work efforts, and discrete work efforts to achieve strategic business goals and operational objectives. Manages the overall program and / or discrete work efforts road map which includes multi-million-dollar complex, strategic programs within a portfolio(s). Facilitates sequencing, prioritization, and scheduling for programs; manages program scope, schedule, and budget. Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management. Provides consultation to program executives and senior / functional area management across USAA to plan and execute departmental programs and makes recommendations for process improvements to ensure they are effective. Keeps abreast of industry trends and best practices and on developing business strategies, identifying benefits, and defining alternatives across departmental programs and across USAA programs and / or discrete work efforts. Builds and manages a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Adheres to governance rigor required for work efforts. Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years project and / or program management experience, including experience defining a new program and/or managing large scale projects. 3 years of direct team lead or management experience. Demonstrated experience using Waterfall or Agile methodologies to execute program strategies and deliver complex work efforts. Advanced understanding and demonstrated application of risk management policies and procedures. Comprehensive knowledge of program management methodology and techniques and program performance evaluation. Proficient experience in USAA's change management methodology or similar industry change management methodology. Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets. What sets you apart: Experience with HRIS systems (e.g., Workday, SAP SuccessFactors, Oracle HCM Cloud) including process optimization and configuration coordination. Proficiency in task tracking, documentation, and cross-functional execution. Skilled in workflow design tools (e.g., Lucidchart, Miro, Visio). Proven ability to leverage user insights and data-driven methodologies to develop and optimize HR products and programs that directly contribute to improved employee engagement, productivity, and retention. Expertise in conducting user research (both qualitative and quantitative) to identify unmet needs and pain points within the employee experience. Adept at creating detailed user personas and segmenting employee populations to tailor HR solutions effectively. Demonstrated success in managing diverse stakeholder expectations and aligning product roadmaps with business objectives. Compensation range: The salary range for this position is: $143,320 - $273,930 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director , Decision Science Analytics to lead a team within the Life Company Data and Analytics Team. The Life Company Data and Analytics Team develops exciting and innovative Analytics, Data, Reporting, and Artificial Intelligence capabilities in support of the USAA Life Company strategy. This people leader role will lead a team of analysts responsible for Analytics, Reporting, Dashboarding and Data Ad hoc for the Annuity and Health lines of business. This leader will work closely with our Life Company and other USAA business partners to develop forward-thinking and art-of-the-possible solutions to meet our member and business needs. Additionally, this people leader will ensure that the team continuously advances their data acumen and analytical skills for the future. As a Director , Decision Science Analytics, you will lead and develop a highly analytical staff that provides decision support for business areas across the enterprise. By serving as a strategic partner to the business this function will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX campus. Relocation assistance is not available for this position. What you'll do: As a strategic partner, leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches. Develops team reputation as highly skilled experts in decision science support. Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations. Monitors, understands, and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs. Understands the business direction, environment, and strategies, to set the analytic direction and builds strategy to execute the approach that will influence business and drive change. Leads the effort and/or partners with enterprise analytics teams to build USAA core analytics capabilities and processes. Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Assigns and or Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making. Maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge. Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework). Works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in a decision support analytic function OR advanced degree in relevant discipline, 6 years of experience in a decision support analytic function. 3 years of direct team lead or management experience. Demonstrates expert skills in mathematical and statistical techniques and approaches used to influence Business Strategy with fact-based decision-making to all levels of leadership up to senior executive levels. Modernizes knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights. What sets you apart: US military experience through military service or a military spouse/domestic partner 3 or more years of experience formally leading a team of Decision Science Analysts and Business Intelligence Analysts Working knowledge of Annuity and Health products Knowledge of data and analytical capabilities available across USAA Association Advanced degree in in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline Compensation range: The salary range for this position is: $164,780 - $296,610 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/25/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director , Decision Science Analytics to lead a team within the Life Company Data and Analytics Team. The Life Company Data and Analytics Team develops exciting and innovative Analytics, Data, Reporting, and Artificial Intelligence capabilities in support of the USAA Life Company strategy. This people leader role will lead a team of analysts responsible for Analytics, Reporting, Dashboarding and Data Ad hoc for the Annuity and Health lines of business. This leader will work closely with our Life Company and other USAA business partners to develop forward-thinking and art-of-the-possible solutions to meet our member and business needs. Additionally, this people leader will ensure that the team continuously advances their data acumen and analytical skills for the future. As a Director , Decision Science Analytics, you will lead and develop a highly analytical staff that provides decision support for business areas across the enterprise. By serving as a strategic partner to the business this function will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX campus. Relocation assistance is not available for this position. What you'll do: As a strategic partner, leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches. Develops team reputation as highly skilled experts in decision science support. Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations. Monitors, understands, and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs. Understands the business direction, environment, and strategies, to set the analytic direction and builds strategy to execute the approach that will influence business and drive change. Leads the effort and/or partners with enterprise analytics teams to build USAA core analytics capabilities and processes. Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Assigns and or Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making. Maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge. Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework). Works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in a decision support analytic function OR advanced degree in relevant discipline, 6 years of experience in a decision support analytic function. 3 years of direct team lead or management experience. Demonstrates expert skills in mathematical and statistical techniques and approaches used to influence Business Strategy with fact-based decision-making to all levels of leadership up to senior executive levels. Modernizes knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights. What sets you apart: US military experience through military service or a military spouse/domestic partner 3 or more years of experience formally leading a team of Decision Science Analysts and Business Intelligence Analysts Working knowledge of Annuity and Health products Knowledge of data and analytical capabilities available across USAA Association Advanced degree in in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline Compensation range: The salary range for this position is: $164,780 - $296,610 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director , Decision Science Analytics to lead a team within the Life Company Data and Analytics Team. The Life Company Data and Analytics Team develops exciting and innovative Analytics, Data, Reporting, and Artificial Intelligence capabilities in support of the USAA Life Company strategy. This people leader role will lead a team of analysts responsible for Analytics, Reporting, Dashboarding and Data Ad hoc for the Annuity and Health lines of business. This leader will work closely with our Life Company and other USAA business partners to develop forward-thinking and art-of-the-possible solutions to meet our member and business needs. Additionally, this people leader will ensure that the team continuously advances their data acumen and analytical skills for the future. As a Director , Decision Science Analytics, you will lead and develop a highly analytical staff that provides decision support for business areas across the enterprise. By serving as a strategic partner to the business this function will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX campus. Relocation assistance is not available for this position. What you'll do: As a strategic partner, leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches. Develops team reputation as highly skilled experts in decision science support. Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations. Monitors, understands, and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs. Understands the business direction, environment, and strategies, to set the analytic direction and builds strategy to execute the approach that will influence business and drive change. Leads the effort and/or partners with enterprise analytics teams to build USAA core analytics capabilities and processes. Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Assigns and or Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making. Maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge. Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework). Works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in a decision support analytic function OR advanced degree in relevant discipline, 6 years of experience in a decision support analytic function. 3 years of direct team lead or management experience. Demonstrates expert skills in mathematical and statistical techniques and approaches used to influence Business Strategy with fact-based decision-making to all levels of leadership up to senior executive levels. Modernizes knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights. What sets you apart: US military experience through military service or a military spouse/domestic partner 3 or more years of experience formally leading a team of Decision Science Analysts and Business Intelligence Analysts Working knowledge of Annuity and Health products Knowledge of data and analytical capabilities available across USAA Association Advanced degree in in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline Compensation range: The salary range for this position is: $164,780 - $296,610 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/25/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director , Decision Science Analytics to lead a team within the Life Company Data and Analytics Team. The Life Company Data and Analytics Team develops exciting and innovative Analytics, Data, Reporting, and Artificial Intelligence capabilities in support of the USAA Life Company strategy. This people leader role will lead a team of analysts responsible for Analytics, Reporting, Dashboarding and Data Ad hoc for the Annuity and Health lines of business. This leader will work closely with our Life Company and other USAA business partners to develop forward-thinking and art-of-the-possible solutions to meet our member and business needs. Additionally, this people leader will ensure that the team continuously advances their data acumen and analytical skills for the future. As a Director , Decision Science Analytics, you will lead and develop a highly analytical staff that provides decision support for business areas across the enterprise. By serving as a strategic partner to the business this function will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX campus. Relocation assistance is not available for this position. What you'll do: As a strategic partner, leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches. Develops team reputation as highly skilled experts in decision science support. Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations. Monitors, understands, and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs. Understands the business direction, environment, and strategies, to set the analytic direction and builds strategy to execute the approach that will influence business and drive change. Leads the effort and/or partners with enterprise analytics teams to build USAA core analytics capabilities and processes. Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Assigns and or Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making. Maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge. Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework). Works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in a decision support analytic function OR advanced degree in relevant discipline, 6 years of experience in a decision support analytic function. 3 years of direct team lead or management experience. Demonstrates expert skills in mathematical and statistical techniques and approaches used to influence Business Strategy with fact-based decision-making to all levels of leadership up to senior executive levels. Modernizes knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights. What sets you apart: US military experience through military service or a military spouse/domestic partner 3 or more years of experience formally leading a team of Decision Science Analysts and Business Intelligence Analysts Working knowledge of Annuity and Health products Knowledge of data and analytical capabilities available across USAA Association Advanced degree in in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline Compensation range: The salary range for this position is: $164,780 - $296,610 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director , Decision Science Analytics to lead a team within the Life Company Data and Analytics Team. The Life Company Data and Analytics Team develops exciting and innovative Analytics, Data, Reporting, and Artificial Intelligence capabilities in support of the USAA Life Company strategy. This people leader role will lead a team of analysts responsible for Analytics, Reporting, Dashboarding and Data Ad hoc for the Annuity and Health lines of business. This leader will work closely with our Life Company and other USAA business partners to develop forward-thinking and art-of-the-possible solutions to meet our member and business needs. Additionally, this people leader will ensure that the team continuously advances their data acumen and analytical skills for the future. As a Director , Decision Science Analytics, you will lead and develop a highly analytical staff that provides decision support for business areas across the enterprise. By serving as a strategic partner to the business this function will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX campus. Relocation assistance is not available for this position. What you'll do: As a strategic partner, leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches. Develops team reputation as highly skilled experts in decision science support. Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations. Monitors, understands, and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs. Understands the business direction, environment, and strategies, to set the analytic direction and builds strategy to execute the approach that will influence business and drive change. Leads the effort and/or partners with enterprise analytics teams to build USAA core analytics capabilities and processes. Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Assigns and or Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making. Maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge. Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework). Works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in a decision support analytic function OR advanced degree in relevant discipline, 6 years of experience in a decision support analytic function. 3 years of direct team lead or management experience. Demonstrates expert skills in mathematical and statistical techniques and approaches used to influence Business Strategy with fact-based decision-making to all levels of leadership up to senior executive levels. Modernizes knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights. What sets you apart: US military experience through military service or a military spouse/domestic partner 3 or more years of experience formally leading a team of Decision Science Analysts and Business Intelligence Analysts Working knowledge of Annuity and Health products Knowledge of data and analytical capabilities available across USAA Association Advanced degree in in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline Compensation range: The salary range for this position is: $164,780 - $296,610 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/25/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director , Decision Science Analytics to lead a team within the Life Company Data and Analytics Team. The Life Company Data and Analytics Team develops exciting and innovative Analytics, Data, Reporting, and Artificial Intelligence capabilities in support of the USAA Life Company strategy. This people leader role will lead a team of analysts responsible for Analytics, Reporting, Dashboarding and Data Ad hoc for the Annuity and Health lines of business. This leader will work closely with our Life Company and other USAA business partners to develop forward-thinking and art-of-the-possible solutions to meet our member and business needs. Additionally, this people leader will ensure that the team continuously advances their data acumen and analytical skills for the future. As a Director , Decision Science Analytics, you will lead and develop a highly analytical staff that provides decision support for business areas across the enterprise. By serving as a strategic partner to the business this function will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX campus. Relocation assistance is not available for this position. What you'll do: As a strategic partner, leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches. Develops team reputation as highly skilled experts in decision science support. Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations. Monitors, understands, and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs. Understands the business direction, environment, and strategies, to set the analytic direction and builds strategy to execute the approach that will influence business and drive change. Leads the effort and/or partners with enterprise analytics teams to build USAA core analytics capabilities and processes. Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Assigns and or Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making. Maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge. Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework). Works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in a decision support analytic function OR advanced degree in relevant discipline, 6 years of experience in a decision support analytic function. 3 years of direct team lead or management experience. Demonstrates expert skills in mathematical and statistical techniques and approaches used to influence Business Strategy with fact-based decision-making to all levels of leadership up to senior executive levels. Modernizes knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights. What sets you apart: US military experience through military service or a military spouse/domestic partner 3 or more years of experience formally leading a team of Decision Science Analysts and Business Intelligence Analysts Working knowledge of Annuity and Health products Knowledge of data and analytical capabilities available across USAA Association Advanced degree in in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline Compensation range: The salary range for this position is: $164,780 - $296,610 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director , Decision Science Analytics to lead a team within the Life Company Data and Analytics Team. The Life Company Data and Analytics Team develops exciting and innovative Analytics, Data, Reporting, and Artificial Intelligence capabilities in support of the USAA Life Company strategy. This people leader role will lead a team of analysts responsible for Analytics, Reporting, Dashboarding and Data Ad hoc for the Annuity and Health lines of business. This leader will work closely with our Life Company and other USAA business partners to develop forward-thinking and art-of-the-possible solutions to meet our member and business needs. Additionally, this people leader will ensure that the team continuously advances their data acumen and analytical skills for the future. As a Director , Decision Science Analytics, you will lead and develop a highly analytical staff that provides decision support for business areas across the enterprise. By serving as a strategic partner to the business this function will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX campus. Relocation assistance is not available for this position. What you'll do: As a strategic partner, leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches. Develops team reputation as highly skilled experts in decision science support. Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations. Monitors, understands, and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs. Understands the business direction, environment, and strategies, to set the analytic direction and builds strategy to execute the approach that will influence business and drive change. Leads the effort and/or partners with enterprise analytics teams to build USAA core analytics capabilities and processes. Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Assigns and or Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making. Maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge. Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework). Works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in a decision support analytic function OR advanced degree in relevant discipline, 6 years of experience in a decision support analytic function. 3 years of direct team lead or management experience. Demonstrates expert skills in mathematical and statistical techniques and approaches used to influence Business Strategy with fact-based decision-making to all levels of leadership up to senior executive levels. Modernizes knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights. What sets you apart: US military experience through military service or a military spouse/domestic partner 3 or more years of experience formally leading a team of Decision Science Analysts and Business Intelligence Analysts Working knowledge of Annuity and Health products Knowledge of data and analytical capabilities available across USAA Association Advanced degree in in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline Compensation range: The salary range for this position is: $164,780 - $296,610 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/25/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director , Decision Science Analytics to lead a team within the Life Company Data and Analytics Team. The Life Company Data and Analytics Team develops exciting and innovative Analytics, Data, Reporting, and Artificial Intelligence capabilities in support of the USAA Life Company strategy. This people leader role will lead a team of analysts responsible for Analytics, Reporting, Dashboarding and Data Ad hoc for the Annuity and Health lines of business. This leader will work closely with our Life Company and other USAA business partners to develop forward-thinking and art-of-the-possible solutions to meet our member and business needs. Additionally, this people leader will ensure that the team continuously advances their data acumen and analytical skills for the future. As a Director , Decision Science Analytics, you will lead and develop a highly analytical staff that provides decision support for business areas across the enterprise. By serving as a strategic partner to the business this function will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX campus. Relocation assistance is not available for this position. What you'll do: As a strategic partner, leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches. Develops team reputation as highly skilled experts in decision science support. Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations. Monitors, understands, and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs. Understands the business direction, environment, and strategies, to set the analytic direction and builds strategy to execute the approach that will influence business and drive change. Leads the effort and/or partners with enterprise analytics teams to build USAA core analytics capabilities and processes. Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Assigns and or Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making. Maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge. Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework). Works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in a decision support analytic function OR advanced degree in relevant discipline, 6 years of experience in a decision support analytic function. 3 years of direct team lead or management experience. Demonstrates expert skills in mathematical and statistical techniques and approaches used to influence Business Strategy with fact-based decision-making to all levels of leadership up to senior executive levels. Modernizes knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights. What sets you apart: US military experience through military service or a military spouse/domestic partner 3 or more years of experience formally leading a team of Decision Science Analysts and Business Intelligence Analysts Working knowledge of Annuity and Health products Knowledge of data and analytical capabilities available across USAA Association Advanced degree in in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline Compensation range: The salary range for this position is: $164,780 - $296,610 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
