Job Description The Executive Sous Chef is responsible for overseeing culinary staff and developing and executing culinary solutions to meet production, presentation, and service standards. The Executive Sous Chef will apply culinary techniques to food preparation and manage the final presentation and service of food. From thrilling Steelers matchups to world-class concerts, the energy at Acrisure Stadium is contagious and the atmosphere is unforgettable. Being part of the team means helping create memories for thousands of fans while soaking in the buzz of one of the NFL?s most iconic venues. If you flourish under fast-paced excitement and live to bring bold ideas to life, here?s your chance to lead the charge and turn your culinary vision into an unforgettable experience. This Salaried Full-Time position offers a wide array of comprehensive benefit programs and services. We designed our benefits to promote a culture of health and wellbeing. Job Responsibilities Ensures culinary production appropriately connects to the Executional Framework Ensures proper culinary standards and techniques are in place for preparation of food items, including production, presentation, and service standards Manages a culinary team, including chef managers and hourly staff, to ensure quality in final presentation of food Train and manage culinary and kitchen employees to use best practice food production techniques Coach employees by creating a shared understanding about what needs to be achieved and how it is to be achieved Reward and recognize employees Plan and execute team meetings and daily huddles Complete and maintain all staff records including training records, shift opening/closing checklists and performance data Develop and maintain effective client and guest rapport for mutually beneficial business relationships Interact directly with guests daily Aggregate and communicate regional culinary and ingredient trends Responsible for delivering food and labor targets Consistent focus on margin improvement; understanding performance metrics, data, order, and inventory trends Ensure efficient execution and delivery of all culinary products in line with the daily menu Maintain integrity of the standard Aramark food offer; responsible for always maintaining food quality and safety of items Full compliance with Operational Excellence fundamentals: managing waste, standard menus, recipes and ingredients through managing customer driven menus and labor standards Understand end to end supply chain and procurement process and systems, ensuring only authorized suppliers are used Full knowledge and implementation of the Food Framework Ensure accuracy of estimated food consumption for appropriate requisitions and/or food purchase Ensure proper equipment operation and maintenance Ensure compliance with Aramark SAFE food and Quality Assurance standards, occupational and environmental safety policies in all culinary and kitchen operations Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Requires a culinary degree or equivalent 4+ years of culinary experience in a management role Previous experience in high volume special events culinary operations strongly preferred Requires advanced knowledge of the principles and practices within the food profession Ability to maintain effective client and customer rapport for mutually beneficial business relationships required Requires strong multitasking, organizational, communication, and leadership skills Requires occasional lifting, carrying, pushing, and pulling up to 50 lbs. and ability to stand for extended periods of time Must have availability to work event-based hours including evening, weekend, and potentially holiday hours Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
08/30/2025
Full time
Job Description The Executive Sous Chef is responsible for overseeing culinary staff and developing and executing culinary solutions to meet production, presentation, and service standards. The Executive Sous Chef will apply culinary techniques to food preparation and manage the final presentation and service of food. From thrilling Steelers matchups to world-class concerts, the energy at Acrisure Stadium is contagious and the atmosphere is unforgettable. Being part of the team means helping create memories for thousands of fans while soaking in the buzz of one of the NFL?s most iconic venues. If you flourish under fast-paced excitement and live to bring bold ideas to life, here?s your chance to lead the charge and turn your culinary vision into an unforgettable experience. This Salaried Full-Time position offers a wide array of comprehensive benefit programs and services. We designed our benefits to promote a culture of health and wellbeing. Job Responsibilities Ensures culinary production appropriately connects to the Executional Framework Ensures proper culinary standards and techniques are in place for preparation of food items, including production, presentation, and service standards Manages a culinary team, including chef managers and hourly staff, to ensure quality in final presentation of food Train and manage culinary and kitchen employees to use best practice food production techniques Coach employees by creating a shared understanding about what needs to be achieved and how it is to be achieved Reward and recognize employees Plan and execute team meetings and daily huddles Complete and maintain all staff records including training records, shift opening/closing checklists and performance data Develop and maintain effective client and guest rapport for mutually beneficial business relationships Interact directly with guests daily Aggregate and communicate regional culinary and ingredient trends Responsible for delivering food and labor targets Consistent focus on margin improvement; understanding performance metrics, data, order, and inventory trends Ensure efficient execution and delivery of all culinary products in line with the daily menu Maintain integrity of the standard Aramark food offer; responsible for always maintaining food quality and safety of items Full compliance with Operational Excellence fundamentals: managing waste, standard menus, recipes and ingredients through managing customer driven menus and labor standards Understand end to end supply chain and procurement process and systems, ensuring only authorized suppliers are used Full knowledge and implementation of the Food Framework Ensure accuracy of estimated food consumption for appropriate requisitions and/or food purchase Ensure proper equipment operation and maintenance Ensure compliance with Aramark SAFE food and Quality Assurance standards, occupational and environmental safety policies in all culinary and kitchen operations Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Requires a culinary degree or equivalent 4+ years of culinary experience in a management role Previous experience in high volume special events culinary operations strongly preferred Requires advanced knowledge of the principles and practices within the food profession Ability to maintain effective client and customer rapport for mutually beneficial business relationships required Requires strong multitasking, organizational, communication, and leadership skills Requires occasional lifting, carrying, pushing, and pulling up to 50 lbs. and ability to stand for extended periods of time Must have availability to work event-based hours including evening, weekend, and potentially holiday hours Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
The Opportunity Delaware North Sportservice is seeking a Suites Administrator to join our team at TIAA Bank Field in Jacksinville, Florida. Our ideal candidate is great at multi-tasking, anticipating needs, and staying organized. You'll use your skills to contribute to the overall efficiency and success of the team and guest services. This position includes a $200 Hiring Bonus that will be paid after you have worked 6 stadium events to include the Florida vs Georgia game (you must be in good standing at the time of payment). Responsibilities Assists with data entry and processing of menu orders. Assists with compiling game day notes and reports. Works directly with luxury suite members and catering contacts to establish levels of service for game day. Coordinates set up of luxury suites and pantries information for game day service. Assists with the breakdown and processing of all post-event information. Works as a supervisor on game day. Assists with the compiling game day reports. May assist with various catered events during the season. May assist with training on game day staff. Qualifications Prior food and beverage service experience is required. Prior supervisory experience is preferred. Prior guest relations experience is preferred. Previous experience with variety of computer software applications in word processing, spreadsheets, database and presentation software (Word, Excel, and PowerPoint). Ability to communicate clearly and effectively in both verbal and written communication. High level of interpersonal skills to handle sensitive and confidential situations. Excellent organizational skills. Ability to prioritize and handle multiple tasks simultaneously. Basic math skills including addition, subtraction, multiplication, division, fractions and percentages. Physical Requirements Ability to lift up to 40 pounds for set-up, service, and cleanup of areas Ability to stand and walk for the entire length of shift, including walking up and down stairs and lifting Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
11/10/2021
Full time
The Opportunity Delaware North Sportservice is seeking a Suites Administrator to join our team at TIAA Bank Field in Jacksinville, Florida. Our ideal candidate is great at multi-tasking, anticipating needs, and staying organized. You'll use your skills to contribute to the overall efficiency and success of the team and guest services. This position includes a $200 Hiring Bonus that will be paid after you have worked 6 stadium events to include the Florida vs Georgia game (you must be in good standing at the time of payment). Responsibilities Assists with data entry and processing of menu orders. Assists with compiling game day notes and reports. Works directly with luxury suite members and catering contacts to establish levels of service for game day. Coordinates set up of luxury suites and pantries information for game day service. Assists with the breakdown and processing of all post-event information. Works as a supervisor on game day. Assists with the compiling game day reports. May assist with various catered events during the season. May assist with training on game day staff. Qualifications Prior food and beverage service experience is required. Prior supervisory experience is preferred. Prior guest relations experience is preferred. Previous experience with variety of computer software applications in word processing, spreadsheets, database and presentation software (Word, Excel, and PowerPoint). Ability to communicate clearly and effectively in both verbal and written communication. High level of interpersonal skills to handle sensitive and confidential situations. Excellent organizational skills. Ability to prioritize and handle multiple tasks simultaneously. Basic math skills including addition, subtraction, multiplication, division, fractions and percentages. Physical Requirements Ability to lift up to 40 pounds for set-up, service, and cleanup of areas Ability to stand and walk for the entire length of shift, including walking up and down stairs and lifting Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
The Opportunity Delaware North Sportservice is seeking a Suites Administrator to join our team at TIAA Bank Field in Jacksinville, Florida. Our ideal candidate is great at multi-tasking, anticipating needs, and staying organized. You'll use your skills to contribute to the overall efficiency and success of the team and guest services. This position includes a $200 Hiring Bonus that will be paid after you have worked 6 stadium events to include the Florida vs Georgia game (you must be in good standing at the time of payment). Responsibilities Assists with data entry and processing of menu orders. Assists with compiling game day notes and reports. Works directly with luxury suite members and catering contacts to establish levels of service for game day. Coordinates set up of luxury suites and pantries information for game day service. Assists with the breakdown and processing of all post-event information. Works as a supervisor on game day. Assists with the compiling game day reports. May assist with various catered events during the season. May assist with training on game day staff. Qualifications Prior food and beverage service experience is required. Prior supervisory experience is preferred. Prior guest relations experience is preferred. Previous experience with variety of computer software applications in word processing, spreadsheets, database and presentation software (Word, Excel, and PowerPoint). Ability to communicate clearly and effectively in both verbal and written communication. High level of interpersonal skills to handle sensitive and confidential situations. Excellent organizational skills. Ability to prioritize and handle multiple tasks simultaneously. Basic math skills including addition, subtraction, multiplication, division, fractions and percentages. Physical Requirements Ability to lift up to 40 pounds for set-up, service, and cleanup of areas Ability to stand and walk for the entire length of shift, including walking up and down stairs and lifting Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
11/10/2021
Full time
The Opportunity Delaware North Sportservice is seeking a Suites Administrator to join our team at TIAA Bank Field in Jacksinville, Florida. Our ideal candidate is great at multi-tasking, anticipating needs, and staying organized. You'll use your skills to contribute to the overall efficiency and success of the team and guest services. This position includes a $200 Hiring Bonus that will be paid after you have worked 6 stadium events to include the Florida vs Georgia game (you must be in good standing at the time of payment). Responsibilities Assists with data entry and processing of menu orders. Assists with compiling game day notes and reports. Works directly with luxury suite members and catering contacts to establish levels of service for game day. Coordinates set up of luxury suites and pantries information for game day service. Assists with the breakdown and processing of all post-event information. Works as a supervisor on game day. Assists with the compiling game day reports. May assist with various catered events during the season. May assist with training on game day staff. Qualifications Prior food and beverage service experience is required. Prior supervisory experience is preferred. Prior guest relations experience is preferred. Previous experience with variety of computer software applications in word processing, spreadsheets, database and presentation software (Word, Excel, and PowerPoint). Ability to communicate clearly and effectively in both verbal and written communication. High level of interpersonal skills to handle sensitive and confidential situations. Excellent organizational skills. Ability to prioritize and handle multiple tasks simultaneously. Basic math skills including addition, subtraction, multiplication, division, fractions and percentages. Physical Requirements Ability to lift up to 40 pounds for set-up, service, and cleanup of areas Ability to stand and walk for the entire length of shift, including walking up and down stairs and lifting Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
The Opportunity Delaware North Sportservice is seeking a Suites Administrator to join our team at TIAA Bank Field in Jacksinville, Florida. Our ideal candidate is great at multi-tasking, anticipating needs, and staying organized. You'll use your skills to contribute to the overall efficiency and success of the team and guest services. This position includes a $200 Hiring Bonus that will be paid after you have worked 6 stadium events to include the Florida vs Georgia game (you must be in good standing at the time of payment). Responsibilities Assists with data entry and processing of menu orders. Assists with compiling game day notes and reports. Works directly with luxury suite members and catering contacts to establish levels of service for game day. Coordinates set up of luxury suites and pantries information for game day service. Assists with the breakdown and processing of all post-event information. Works as a supervisor on game day. Assists with the compiling game day reports. May assist with various catered events during the season. May assist with training on game day staff. Qualifications Prior food and beverage service experience is required. Prior supervisory experience is preferred. Prior guest relations experience is preferred. Previous experience with variety of computer software applications in word processing, spreadsheets, database and presentation software (Word, Excel, and PowerPoint). Ability to communicate clearly and effectively in both verbal and written communication. High level of interpersonal skills to handle sensitive and confidential situations. Excellent organizational skills. Ability to prioritize and handle multiple tasks simultaneously. Basic math skills including addition, subtraction, multiplication, division, fractions and percentages. Physical Requirements Ability to lift up to 40 pounds for set-up, service, and cleanup of areas Ability to stand and walk for the entire length of shift, including walking up and down stairs and lifting Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
11/10/2021
Full time
The Opportunity Delaware North Sportservice is seeking a Suites Administrator to join our team at TIAA Bank Field in Jacksinville, Florida. Our ideal candidate is great at multi-tasking, anticipating needs, and staying organized. You'll use your skills to contribute to the overall efficiency and success of the team and guest services. This position includes a $200 Hiring Bonus that will be paid after you have worked 6 stadium events to include the Florida vs Georgia game (you must be in good standing at the time of payment). Responsibilities Assists with data entry and processing of menu orders. Assists with compiling game day notes and reports. Works directly with luxury suite members and catering contacts to establish levels of service for game day. Coordinates set up of luxury suites and pantries information for game day service. Assists with the breakdown and processing of all post-event information. Works as a supervisor on game day. Assists with the compiling game day reports. May assist with various catered events during the season. May assist with training on game day staff. Qualifications Prior food and beverage service experience is required. Prior supervisory experience is preferred. Prior guest relations experience is preferred. Previous experience with variety of computer software applications in word processing, spreadsheets, database and presentation software (Word, Excel, and PowerPoint). Ability to communicate clearly and effectively in both verbal and written communication. High level of interpersonal skills to handle sensitive and confidential situations. Excellent organizational skills. Ability to prioritize and handle multiple tasks simultaneously. Basic math skills including addition, subtraction, multiplication, division, fractions and percentages. Physical Requirements Ability to lift up to 40 pounds for set-up, service, and cleanup of areas Ability to stand and walk for the entire length of shift, including walking up and down stairs and lifting Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
The Opportunity Delaware North Sportservice is seeking a Suites Administrator to join our team at TIAA Bank Field in Jacksinville, Florida. Our ideal candidate is great at multi-tasking, anticipating needs, and staying organized. You'll use your skills to contribute to the overall efficiency and success of the team and guest services. This position includes a $200 Hiring Bonus that will be paid after you have worked 6 stadium events to include the Florida vs Georgia game (you must be in good standing at the time of payment). Responsibilities Assists with data entry and processing of menu orders. Assists with compiling game day notes and reports. Works directly with luxury suite members and catering contacts to establish levels of service for game day. Coordinates set up of luxury suites and pantries information for game day service. Assists with the breakdown and processing of all post-event information. Works as a supervisor on game day. Assists with the compiling game day reports. May assist with various catered events during the season. May assist with training on game day staff. Qualifications Prior food and beverage service experience is required. Prior supervisory experience is preferred. Prior guest relations experience is preferred. Previous experience with variety of computer software applications in word processing, spreadsheets, database and presentation software (Word, Excel, and PowerPoint). Ability to communicate clearly and effectively in both verbal and written communication. High level of interpersonal skills to handle sensitive and confidential situations. Excellent organizational skills. Ability to prioritize and handle multiple tasks simultaneously. Basic math skills including addition, subtraction, multiplication, division, fractions and percentages. Physical Requirements Ability to lift up to 40 pounds for set-up, service, and cleanup of areas Ability to stand and walk for the entire length of shift, including walking up and down stairs and lifting Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
11/10/2021
Full time
The Opportunity Delaware North Sportservice is seeking a Suites Administrator to join our team at TIAA Bank Field in Jacksinville, Florida. Our ideal candidate is great at multi-tasking, anticipating needs, and staying organized. You'll use your skills to contribute to the overall efficiency and success of the team and guest services. This position includes a $200 Hiring Bonus that will be paid after you have worked 6 stadium events to include the Florida vs Georgia game (you must be in good standing at the time of payment). Responsibilities Assists with data entry and processing of menu orders. Assists with compiling game day notes and reports. Works directly with luxury suite members and catering contacts to establish levels of service for game day. Coordinates set up of luxury suites and pantries information for game day service. Assists with the breakdown and processing of all post-event information. Works as a supervisor on game day. Assists with the compiling game day reports. May assist with various catered events during the season. May assist with training on game day staff. Qualifications Prior food and beverage service experience is required. Prior supervisory experience is preferred. Prior guest relations experience is preferred. Previous experience with variety of computer software applications in word processing, spreadsheets, database and presentation software (Word, Excel, and PowerPoint). Ability to communicate clearly and effectively in both verbal and written communication. High level of interpersonal skills to handle sensitive and confidential situations. Excellent organizational skills. Ability to prioritize and handle multiple tasks simultaneously. Basic math skills including addition, subtraction, multiplication, division, fractions and percentages. Physical Requirements Ability to lift up to 40 pounds for set-up, service, and cleanup of areas Ability to stand and walk for the entire length of shift, including walking up and down stairs and lifting Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
The Opportunity Delaware North Sportservice is seeking a Suites Administrator to join our team at TIAA Bank Field in Jacksinville, Florida. Our ideal candidate is great at multi-tasking, anticipating needs, and staying organized. You'll use your skills to contribute to the overall efficiency and success of the team and guest services. This position includes a $200 Hiring Bonus that will be paid after you have worked 6 stadium events to include the Florida vs Georgia game (you must be in good standing at the time of payment). Responsibilities Assists with data entry and processing of menu orders. Assists with compiling game day notes and reports. Works directly with luxury suite members and catering contacts to establish levels of service for game day. Coordinates set up of luxury suites and pantries information for game day service. Assists with the breakdown and processing of all post-event information. Works as a supervisor on game day. Assists with the compiling game day reports. May assist with various catered events during the season. May assist with training on game day staff. Qualifications Prior food and beverage service experience is required. Prior supervisory experience is preferred. Prior guest relations experience is preferred. Previous experience with variety of computer software applications in word processing, spreadsheets, database and presentation software (Word, Excel, and PowerPoint). Ability to communicate clearly and effectively in both verbal and written communication. High level of interpersonal skills to handle sensitive and confidential situations. Excellent organizational skills. Ability to prioritize and handle multiple tasks simultaneously. Basic math skills including addition, subtraction, multiplication, division, fractions and percentages. Physical Requirements Ability to lift up to 40 pounds for set-up, service, and cleanup of areas Ability to stand and walk for the entire length of shift, including walking up and down stairs and lifting Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
11/10/2021
Full time
The Opportunity Delaware North Sportservice is seeking a Suites Administrator to join our team at TIAA Bank Field in Jacksinville, Florida. Our ideal candidate is great at multi-tasking, anticipating needs, and staying organized. You'll use your skills to contribute to the overall efficiency and success of the team and guest services. This position includes a $200 Hiring Bonus that will be paid after you have worked 6 stadium events to include the Florida vs Georgia game (you must be in good standing at the time of payment). Responsibilities Assists with data entry and processing of menu orders. Assists with compiling game day notes and reports. Works directly with luxury suite members and catering contacts to establish levels of service for game day. Coordinates set up of luxury suites and pantries information for game day service. Assists with the breakdown and processing of all post-event information. Works as a supervisor on game day. Assists with the compiling game day reports. May assist with various catered events during the season. May assist with training on game day staff. Qualifications Prior food and beverage service experience is required. Prior supervisory experience is preferred. Prior guest relations experience is preferred. Previous experience with variety of computer software applications in word processing, spreadsheets, database and presentation software (Word, Excel, and PowerPoint). Ability to communicate clearly and effectively in both verbal and written communication. High level of interpersonal skills to handle sensitive and confidential situations. Excellent organizational skills. Ability to prioritize and handle multiple tasks simultaneously. Basic math skills including addition, subtraction, multiplication, division, fractions and percentages. Physical Requirements Ability to lift up to 40 pounds for set-up, service, and cleanup of areas Ability to stand and walk for the entire length of shift, including walking up and down stairs and lifting Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
New Meadowlands Stadium Company, LLC
East Rutherford, New Jersey
Become a part of the MetLife Stadium Team! We are seeking a Coordinator, in our Broadcast, Media/AV Department. This is an exempt level position, reporting to the Assistant Director, Broadcast, Media/AV. Candidates must be able to work the unique Stadium schedule, supporting two NFL Teams, Concerts, Family Shows, Soccer, etc. You must be able to work all events at MetLife Stadium as needed. Nights, weekends and holidays are included. And Sunday Football is a must! Please read entire job description before applying so you are certain that you meet all the criteria this unique position requires. Essential Duties & Responsibilities Assist the Broadcast, Media, AV Department with the coordination, management and production of all Events. Provide AV services for NFL football games and events, College and High School sporting events, Special Events, Large Stadium Events, Concerts, Graduations and any variety of small, medium and large-scale events. Manage departmental projects. Must be a team player, able to work as part of a diverse group of technical/professional staff members; but who can also work independently with minimal supervision to meet deadlines and expectations. Works with the Assistant Director of Broadcast, Media, AV Services to coordinate Stadium projects as assigned: Provides Audio and Video Engineering services including the operation and programming of audio sound boards, Q-Sys Systems, Shure Axient System, and Dante Responsible for providing a high level of customer service to both NFL teams, maintaining absolute neutrality on all team issues, and protecting the confidentiality of each team's information. Possess excellent social, interpersonal, written and verbal skills to effectively interact with the client, senior leadership, vendors, and fellow team members to provide quality information and support. Determine Media/Broadcast needs and coordinates A/V setup for all small events Troubleshoots moderate to advanced equipment malfunctions and failures Create and distribute graphic files used for display purposes as a service to NMS and NMS clients as needed or required for creative services and distributed to all stadium displays and highway marquees as directed. Coordinate and participate in the development and preparation of SOPs, reports, memoranda, and other proprietary / confidential correspondence Administer projects during their entire lifecycle from concept through design, implementation and completion Assist with development of the annual Operational and Capital Improvement budget. Solicit research and compile relevant backup data, with accurate budget estimates. Work with vendors, consultants and design engineers as necessary Assist with the development of detailed written scopes of work and request for proposals (RFP's) on behalf of MetLife Stadium Interface with vendors to schedule work, obtain cost estimates, and resolve billing issues. Assist with the management of projects during entire lifecycle from design concept through completion Be familiar with and help manage current system warranty and maintenance agreements, services and support Oversee annual stadium sound system survey and operational test Assists with maintaining proper and adequate media inventories including but not limited to parts, equipment, and digital content. Assures proper security, storage, and transportation of equipment Performs preventative maintenance on equipment to keep it presentable and in good working condition Reviews invoices, provides feedback for payment, processes invoices at the direction of the department head Review and manage event and project schedules. Coordinate with stadium event schedule and Special Events department to ensure all requirements are met and no conflicts occur. Coordinates Event/Game Day Contractor Credential and Parking Needs Coordinates Broadcast/Media Staff food order for Team Rehearsal and Game Day as well as all events where a broadcast crew is needed Point of Contact for all audio complaints from Guest Services/Event(s) during an event. Assist in assessment and adjustment if necessary Coordinates with Team Marketing, Game Day and Event Producers on Media Preparation Works all stadium major events and other events as assigned Experience and Knowledge of Pre/Post and Live Broadcast events in a control room and audio booth Experience and Knowledge of Pre/Post and Live Broadcast events in premium spaces with A/V capabilities Provides excellent service and strives to exceed the expectations and needs of internal and external clients Maintains a positive relationship with all clients through effective communication Meets with clients on site to ensure that their needs are met, and the equipment setup is working properly. Perform all other duties & tasks as assigned by the Assistant Director of Broadcast, AV, and Media Services Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee should also have: Experience in the Yamaha CL5 and CL1 mutli-channel sound board operation, Q-Sys AV Control System, Q-Sys Amplifiers, and Dante Experience in graphics and video development, Adobe, Photoshop, Final Cut Technical and troubleshooting skills, along with strong organizational and problem-solving skills Experience in preparation and adherence to budgets. Strong communication, coordination, and organizational skills Above average general computer skills including proficiency in Microsoft Word, Excel, Project, and Outlook Ability to read and interpret construction documents including specifications and blueprints Education and/or Experience: Bachelor's Degree in related field preferred, but not required. Minimum 5 years related experience working in a control room and sound room environment. Must live within driving distance of MetLife Stadium - provided by Dice
10/16/2021
Full time
Become a part of the MetLife Stadium Team! We are seeking a Coordinator, in our Broadcast, Media/AV Department. This is an exempt level position, reporting to the Assistant Director, Broadcast, Media/AV. Candidates must be able to work the unique Stadium schedule, supporting two NFL Teams, Concerts, Family Shows, Soccer, etc. You must be able to work all events at MetLife Stadium as needed. Nights, weekends and holidays are included. And Sunday Football is a must! Please read entire job description before applying so you are certain that you meet all the criteria this unique position requires. Essential Duties & Responsibilities Assist the Broadcast, Media, AV Department with the coordination, management and production of all Events. Provide AV services for NFL football games and events, College and High School sporting events, Special Events, Large Stadium Events, Concerts, Graduations and any variety of small, medium and large-scale events. Manage departmental projects. Must be a team player, able to work as part of a diverse group of technical/professional staff members; but who can also work independently with minimal supervision to meet deadlines and expectations. Works with the Assistant Director of Broadcast, Media, AV Services to coordinate Stadium projects as assigned: Provides Audio and Video Engineering services including the operation and programming of audio sound boards, Q-Sys Systems, Shure Axient System, and Dante Responsible for providing a high level of customer service to both NFL teams, maintaining absolute neutrality on all team issues, and protecting the confidentiality of each team's information. Possess excellent social, interpersonal, written and verbal skills to effectively interact with the client, senior leadership, vendors, and fellow team members to provide quality information and support. Determine Media/Broadcast needs and coordinates A/V setup for all small events Troubleshoots moderate to advanced equipment malfunctions and failures Create and distribute graphic files used for display purposes as a service to NMS and NMS clients as needed or required for creative services and distributed to all stadium displays and highway marquees as directed. Coordinate and participate in the development and preparation of SOPs, reports, memoranda, and other proprietary / confidential correspondence Administer projects during their entire lifecycle from concept through design, implementation and completion Assist with development of the annual Operational and Capital Improvement budget. Solicit research and compile relevant backup data, with accurate budget estimates. Work with vendors, consultants and design engineers as necessary Assist with the development of detailed written scopes of work and request for proposals (RFP's) on behalf of MetLife Stadium Interface with vendors to schedule work, obtain cost estimates, and resolve billing issues. Assist with the management of projects during entire lifecycle from design concept through completion Be familiar with and help manage current system warranty and maintenance agreements, services and support Oversee annual stadium sound system survey and operational test Assists with maintaining proper and adequate media inventories including but not limited to parts, equipment, and digital content. Assures proper security, storage, and transportation of equipment Performs preventative maintenance on equipment to keep it presentable and in good working condition Reviews invoices, provides feedback for payment, processes invoices at the direction of the department head Review and manage event and project schedules. Coordinate with stadium event schedule and Special Events department to ensure all requirements are met and no conflicts occur. Coordinates Event/Game Day Contractor Credential and Parking Needs Coordinates Broadcast/Media Staff food order for Team Rehearsal and Game Day as well as all events where a broadcast crew is needed Point of Contact for all audio complaints from Guest Services/Event(s) during an event. Assist in assessment and adjustment if necessary Coordinates with Team Marketing, Game Day and Event Producers on Media Preparation Works all stadium major events and other events as assigned Experience and Knowledge of Pre/Post and Live Broadcast events in a control room and audio booth Experience and Knowledge of Pre/Post and Live Broadcast events in premium spaces with A/V capabilities Provides excellent service and strives to exceed the expectations and needs of internal and external clients Maintains a positive relationship with all clients through effective communication Meets with clients on site to ensure that their needs are met, and the equipment setup is working properly. Perform all other duties & tasks as assigned by the Assistant Director of Broadcast, AV, and Media Services Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee should also have: Experience in the Yamaha CL5 and CL1 mutli-channel sound board operation, Q-Sys AV Control System, Q-Sys Amplifiers, and Dante Experience in graphics and video development, Adobe, Photoshop, Final Cut Technical and troubleshooting skills, along with strong organizational and problem-solving skills Experience in preparation and adherence to budgets. Strong communication, coordination, and organizational skills Above average general computer skills including proficiency in Microsoft Word, Excel, Project, and Outlook Ability to read and interpret construction documents including specifications and blueprints Education and/or Experience: Bachelor's Degree in related field preferred, but not required. Minimum 5 years related experience working in a control room and sound room environment. Must live within driving distance of MetLife Stadium - provided by Dice
Compass Group, North America
Los Angeles, California
Posted Date: Jul 29, 2021 Position Title: HOST/HOSTESS Pay Reports To: From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. For more information on what we are about as a company, check us out by following the link below: Summary Summary: Responsible for seating residents in the dining room. Handles customer service situations as they arise. Essential Duties and Responsibilities: + Promptly and warmly greets and directs guests to their tables based on availability or desired seating arrangements. + Helps create an overall enjoyable dining experience and promotes a safe, clean and neat environment for guests and other associates. + Exhibits exceptional communications skills. Gets along well with others, demonstrates flexibility and patience; possesses an interest in people. + Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared. + Supervises the activities of food-service associates in the dining room to ensure proper customer service, food handling and sanitation procedures are followed. + Helps train new food-service team members. + Supervises the closing of the assigned dining room; ensures side work and station setup is properly completed. + Demonstrates knowledge of emergency safety procedures and helps evacuate guests to safety in the event of fire or other emergency. + Assists with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards. + May be asked to operate equipment, including but not limited to fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines. + Works with staff of other departments to perform job duties and during special events or functions. + Performs other duties as assigned. Apply to Levy today! Levy is a member of Compass Group USA Click here to Learn More about the Compass Story () Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Associates at Levy are offered many fantastic benefits. Req ID: 691656 Levy Sector RACHEL OVERTON Hourly
09/24/2021
Full time
Posted Date: Jul 29, 2021 Position Title: HOST/HOSTESS Pay Reports To: From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. For more information on what we are about as a company, check us out by following the link below: Summary Summary: Responsible for seating residents in the dining room. Handles customer service situations as they arise. Essential Duties and Responsibilities: + Promptly and warmly greets and directs guests to their tables based on availability or desired seating arrangements. + Helps create an overall enjoyable dining experience and promotes a safe, clean and neat environment for guests and other associates. + Exhibits exceptional communications skills. Gets along well with others, demonstrates flexibility and patience; possesses an interest in people. + Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared. + Supervises the activities of food-service associates in the dining room to ensure proper customer service, food handling and sanitation procedures are followed. + Helps train new food-service team members. + Supervises the closing of the assigned dining room; ensures side work and station setup is properly completed. + Demonstrates knowledge of emergency safety procedures and helps evacuate guests to safety in the event of fire or other emergency. + Assists with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards. + May be asked to operate equipment, including but not limited to fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines. + Works with staff of other departments to perform job duties and during special events or functions. + Performs other duties as assigned. Apply to Levy today! Levy is a member of Compass Group USA Click here to Learn More about the Compass Story () Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Associates at Levy are offered many fantastic benefits. Req ID: 691656 Levy Sector RACHEL OVERTON Hourly
Compass Group, North America
Los Angeles, California
Posted Date: Jul 29, 2021 Position Title: HOST/HOSTESS Pay Reports To: From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. For more information on what we are about as a company, check us out by following the link below: Summary Summary: Responsible for seating residents in the dining room. Handles customer service situations as they arise. Essential Duties and Responsibilities: + Promptly and warmly greets and directs guests to their tables based on availability or desired seating arrangements. + Helps create an overall enjoyable dining experience and promotes a safe, clean and neat environment for guests and other associates. + Exhibits exceptional communications skills. Gets along well with others, demonstrates flexibility and patience; possesses an interest in people. + Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared. + Supervises the activities of food-service associates in the dining room to ensure proper customer service, food handling and sanitation procedures are followed. + Helps train new food-service team members. + Supervises the closing of the assigned dining room; ensures side work and station setup is properly completed. + Demonstrates knowledge of emergency safety procedures and helps evacuate guests to safety in the event of fire or other emergency. + Assists with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards. + May be asked to operate equipment, including but not limited to fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines. + Works with staff of other departments to perform job duties and during special events or functions. + Performs other duties as assigned. Apply to Levy today! Levy is a member of Compass Group USA Click here to Learn More about the Compass Story () Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Associates at Levy are offered many fantastic benefits. Req ID: 691656 Levy Sector RACHEL OVERTON Hourly
09/24/2021
Full time
Posted Date: Jul 29, 2021 Position Title: HOST/HOSTESS Pay Reports To: From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. For more information on what we are about as a company, check us out by following the link below: Summary Summary: Responsible for seating residents in the dining room. Handles customer service situations as they arise. Essential Duties and Responsibilities: + Promptly and warmly greets and directs guests to their tables based on availability or desired seating arrangements. + Helps create an overall enjoyable dining experience and promotes a safe, clean and neat environment for guests and other associates. + Exhibits exceptional communications skills. Gets along well with others, demonstrates flexibility and patience; possesses an interest in people. + Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared. + Supervises the activities of food-service associates in the dining room to ensure proper customer service, food handling and sanitation procedures are followed. + Helps train new food-service team members. + Supervises the closing of the assigned dining room; ensures side work and station setup is properly completed. + Demonstrates knowledge of emergency safety procedures and helps evacuate guests to safety in the event of fire or other emergency. + Assists with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards. + May be asked to operate equipment, including but not limited to fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines. + Works with staff of other departments to perform job duties and during special events or functions. + Performs other duties as assigned. Apply to Levy today! Levy is a member of Compass Group USA Click here to Learn More about the Compass Story () Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Associates at Levy are offered many fantastic benefits. Req ID: 691656 Levy Sector RACHEL OVERTON Hourly
Why us? The Rally Hotel is an independent, lifestyle hotel located in Denver's downtown playground, McGregor Square. Located in the heart of Lower Downtown, The Rally is representative of all that Colorado has to offer. From the railway to the Rockies, Denver's industrial roots to mile high skies, moments of discovery are found around every corner. Our 182-room hotel is adjacent to the home of the Colorado Rockies, Coors Field and located on McGregor Square. This full-city block is the epicenter of entertainment featuring restaurants, retail and a circulate plaza with a stadium sized LED screen, that will host sports entertainment, movie nights and private events. The Rally inspires the playful side in all of us. Come join our team at The Rally Hotel! Job Overview Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success. Responsibilities -Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. -Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied. -Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. -Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue. -Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. -Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service. -Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy. -Maintain a friendly, cheerful and courteous demeanor at all times. -Perform other duties as assigned, requested or deemed necessary by management. -Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate. -Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service. -Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service. -Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. -Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage. -Provide guest transportation as required by hotel's standard operating procedures. -Order all supplies and maintain inventory control minimizing unnecessary expenses. -Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience. -Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets. -Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday. -Responsible for covering/finding replacements for call-offs. -Ensure proper communication to subordinates on all hotel activities in a way that insures that guest needs are being met in a timely fashion. -Ensures all new hires are aware of all aspects of the hotel. -Ensure all associates are properly trained on Fosse along with all other systems/procedures that will help them provide our guests with quality service. Make sure all Front Desk Associates are SSM trained. -Provide motivation to the department. -Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc...) -Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel. -Ensure the front desk is represented at each Safety Committee Meeting. -Participates in Hotel MOD program
09/13/2021
Full time
Why us? The Rally Hotel is an independent, lifestyle hotel located in Denver's downtown playground, McGregor Square. Located in the heart of Lower Downtown, The Rally is representative of all that Colorado has to offer. From the railway to the Rockies, Denver's industrial roots to mile high skies, moments of discovery are found around every corner. Our 182-room hotel is adjacent to the home of the Colorado Rockies, Coors Field and located on McGregor Square. This full-city block is the epicenter of entertainment featuring restaurants, retail and a circulate plaza with a stadium sized LED screen, that will host sports entertainment, movie nights and private events. The Rally inspires the playful side in all of us. Come join our team at The Rally Hotel! Job Overview Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success. Responsibilities -Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. -Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied. -Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. -Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue. -Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. -Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service. -Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy. -Maintain a friendly, cheerful and courteous demeanor at all times. -Perform other duties as assigned, requested or deemed necessary by management. -Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate. -Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service. -Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service. -Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. -Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage. -Provide guest transportation as required by hotel's standard operating procedures. -Order all supplies and maintain inventory control minimizing unnecessary expenses. -Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience. -Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets. -Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday. -Responsible for covering/finding replacements for call-offs. -Ensure proper communication to subordinates on all hotel activities in a way that insures that guest needs are being met in a timely fashion. -Ensures all new hires are aware of all aspects of the hotel. -Ensure all associates are properly trained on Fosse along with all other systems/procedures that will help them provide our guests with quality service. Make sure all Front Desk Associates are SSM trained. -Provide motivation to the department. -Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc...) -Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel. -Ensure the front desk is represented at each Safety Committee Meeting. -Participates in Hotel MOD program
