108 jobs found

Position Title: Teller - Bilingual Locations: Rockford_IL_Highcrest Time Type: Full time Req ID: JR1292-Rockford_IL_Highcrest At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions. For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking. We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel. You might say we're unlike any other bank. And you'd be right." At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Teller - Bilingual Pay Range: $17.50-$22.00/hr Position Summary The Teller - Bilingual position is responsible for providing exceptional customer experiences to our diverse clientele. This role provides customer service, processing both business and individual banking transactions; manages a cash drawer, cross-sells bank services. Responsible for comprehensive, prompt and efficient customer transactions. Trial balances cash drawer throughout the day. Balances and rolls the drawer for the day at close of shift, comparing the balance to the system balance. Reports any discrepancies to the supervisor as necessary. Proficiency in both English and Spanish is required to assist our multilingual customers effectively. Primary Accountabilities Institutional knowledge of banking. Receive cash and checks for deposit, verifying amounts, looking at endorsements and reviewing checks for possible fraud including holds Examines cash carefully to guard against counterfeit bills. Cashes checks for customers in accordance with bank policy. Enters transactions into computer system and issues receipts. Assists customers with transactions and ATM operations. Provides accurate customer service to include balancing cash drawer throughout the day to reduce and eliminate teller differences. Understanding basic knowledge of deposit and lending products & services. Able to identify correct product types through needs-based questioning allowing them to build and deepen customer relationships. Consistently demonstrates knowledge of bank products and services through referring products and services to corresponding business partners, assist customers on electronic services and entering opportunities into the customer information software. Serves as relief and /or backup teller in other locations of Midland States Bank. Timely completion of all assigned learning activities. Actively participate in weekly huddles and one on one coaching sessions. Demonstrates and models Midland States Bank core values that support the bank's culture. Participate in bank sponsored community activities. Effectively communicate with customers in both English and Spanish, ensuring clear and accurate responses. Translate and interpret documents and message as needed. The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Minimum Requirement: High School Diploma. Demonstrated proficiency in both English and Spanish is required. Ability to: Stand for extended periods of time. Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs). Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence ("AI") to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 17.5-22 Hourly Wage PI5e5b0fd8e32e-6478

Bilingual Floating Customer Service Representative LoanMax Title Loans 2295 East Tropicana Las Vegas, NV 89119 and 731 W. Sunset Rd Henderson, NV 89011 Pay Range $16 per hour Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed . Schedule Store Hours: Full-Time in store position Monday - Friday: 10:00 AM - 6:00 PM Rotating Saturdays: 9:00 AM - 2:00 PM Never work on Sundays About the Position The Bilingual Floating Customer Service Representative plays a critical role in delivering exceptional customer support across multiple locations and departments within the organization. This position requires adaptability and flexibility to provide seamless service in both English and a second language, ensuring clear communication and resolution of customer inquiries. The representative will act as a versatile resource, stepping into various customer service roles as needed to maintain high service standards and operational continuity. By effectively managing diverse customer interactions, this role contributes to customer satisfaction, loyalty, and the overall reputation of the company. The ultimate goal is to enhance the customer experience by providing timely, accurate, and empathetic assistance in a dynamic work environment. Key Responsibilities • Provide exceptional customer service in person and by phone • Explain loan products, terms, and payment options clearly and professionally • Evaluate vehicles and process loan applications • Manage customer accounts and payment processing • Perform data entry and maintain accurate records • Make courtesy reminder calls as needed • Maintain compliance with company policies and applicable laws • Bilingual in Spanish is a plus What We Offer Competitive pay 6 paid holidays Paid vacation Paid on-the-job training Full-time, stable work schedule Career growth opportunities Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements. Qualifications General • Fluency in English and at least one additional language commonly spoken in the United States. • High school diploma or equivalent. • Proven experience in a customer service role, preferably in a fast-paced or multi-department environment. • Strong communication skills, both verbal and written, in both languages. • Ability to work flexible hours and travel between locations as required Education • High school diploma or equivalent required Experience • Previous customer service experience preferred but not required • Computer and data entry experience preferred but not required Personal Attributes We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve. About LoanMax Title Loans LoanMax Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service. Additional Requirements • Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws. Equal Opportunity Employer LoanMax Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.

Bilingual Customer Service Representative Atlanta Title Loans 1276 VETERAN'S MEMORIAL HWY. Mableton, GA 30126 Pay Range $15.50 per hour Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed . Schedule Store Hours: Full-Time in store position Monday - Friday: 10:00 AM - 6:00 PM Rotating Saturdays: 9:00 AM - 2:00 PM Never work on Sundays This position is for someone who is fluent in Spanish. About the Position The Bilingual Customer Service Representative plays a critical role in delivering exceptional support and service to a diverse customer base across the United States. This position requires fluency in both English and a second language to effectively communicate with and assist customers from various linguistic backgrounds. The representative will serve as the primary point of contact for inquiries, complaints, and requests, ensuring that each interaction is handled with professionalism, empathy, and efficiency. By resolving issues promptly and accurately, the role contributes directly to customer satisfaction and retention, fostering positive relationships that support the company's reputation and growth. Additionally, the representative will collaborate with internal teams to relay customer feedback and identify opportunities for service improvement . Key Responsibilities • Provide exceptional customer service in person and by phone • Explain loan products, terms, and payment options clearly and professionally • Evaluate vehicles and process loan applications • Manage customer accounts and payment processing • Perform data entry and maintain accurate records • Make courtesy reminder calls as needed • Maintain compliance with company policies and applicable laws What We Offer Competitive pay 6 paid holidays Paid vacation Paid on-the-job training Full-time, stable work schedule Career growth opportunities Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements. Qualifications General • Must be able to work full-time schedule listed above • Positive attitude and strong work ethic • Excellent communication skills • Detail-oriented and organized Must be bilingual, fluent in Spanish Education • High school diploma or equivalent required Experience • Previous customer service experience preferred but not required • Computer and data entry experience preferred but not required Personal Attributes We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve. About Atlanta Title Loans Atlanta Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service. Additional Requirements • Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws. Equal Opportunity Employer Atlanta Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.

LoanMax Title Loans - Bilingual Customer Service Representative Location: 589 North Arizona Ave Chandler, AZ 85225 Are you a motivated, dependable, and bilingual professional looking to build a long-term career with a respected company? LoanMax Title Loans is seeking a Customer Service Representative who is fluent in English and Spanish to join our team! Hours of Operation Monday - Friday: 10:00 AM - 6:00 PM Saturday: 9:00 AM - 2:00 PM Closed on Sundays What We Offer Competitive Pay Medical, Dental, Vision, and Other Voluntary Benefits Benefits become effective on the 91st day of employment 6 Paid Holidays per Year Vacation and Paid Time Off Weekly Pay Paid On-the-Job Training Career Advancement Opportunities Stable, Full-Time Schedule Job Responsibilities Assist potential and current customers with loan inquiries and account management Evaluate vehicles for loan purposes Manage customer loans and payments Maintain daily communication with customers, including courtesy calls and account reminders Deliver exceptional customer service with professionalism and accuracy Requirements Bilingual - Fluent in English and Spanish (Required) Must be able to work full-time High school diploma or equivalent Strong communication and customer service skills Detail-oriented with basic computer and data entry experience Previous customer service experience preferred Must pass background screening including credit, criminal, and employment checks About LoanMax Title Loans LoanMax Title Loans is one of America's most respected title loan companies, operating nearly 1,000 stores across more than 20 states. Since opening in 1990, we've been committed to helping customers get the hassle-free cash they need with honesty, integrity, and excellent service. Our Customer Service Representatives are the heart of our business. We are looking for individuals who are motivated, dependable, and passionate about helping others while maintaining the highest standards of professionalism and customer care. Join a company that values teamwork, integrity, and growth- apply today and start your career with LoanMax Title Loans!

Bilingual Customer Service Representative Atlanta Title Loans 2089 South Cobb Drive SE Marietta, GA 30060 Pay Range $15.50 per hour Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed . Schedule Store Hours: Full-Time in store position Monday - Friday: 10:00 AM - 6:00 PM Rotating Saturdays: 9:00 AM - 2:00 PM Never work on Sundays This position is for someone who is fluent in Spanish. About the Position The Bilingual Customer Service Representative plays a critical role in delivering exceptional support and service to a diverse customer base across the United States. This position requires fluency in both English and a second language to effectively communicate with and assist customers from various linguistic backgrounds. The representative will serve as the primary point of contact for inquiries, complaints, and requests, ensuring that each interaction is handled with professionalism, empathy, and efficiency. By resolving issues promptly and accurately, the role contributes directly to customer satisfaction and retention, fostering positive relationships that support the company's reputation and growth. Additionally, the representative will collaborate with internal teams to relay customer feedback and identify opportunities for service improvement . Key Responsibilities • Provide exceptional customer service in person and by phone • Explain loan products, terms, and payment options clearly and professionally • Evaluate vehicles and process loan applications • Manage customer accounts and payment processing • Perform data entry and maintain accurate records • Make courtesy reminder calls as needed • Maintain compliance with company policies and applicable laws What We Offer Competitive pay 6 paid holidays Paid vacation Paid on-the-job training Full-time, stable work schedule Career growth opportunities Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements. Qualifications General • Must be able to work full-time schedule listed above • Positive attitude and strong work ethic • Excellent communication skills • Detail-oriented and organized Must be bilingual, fluent in Spanish Education • High school diploma or equivalent required Experience • Previous customer service experience preferred but not required • Computer and data entry experience preferred but not required Personal Attributes We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve. About Atlanta Title Loans Atlanta Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service. Additional Requirements • Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws. Equal Opportunity Employer Atlanta Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.

Bilingual Customer Service Representative Atlanta Title Loans 2089 South Cobb Drive SE Marietta, GA 30060 Pay Range $15.50 per hour Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed . Schedule Store Hours: Full-Time in store position Monday - Friday: 10:00 AM - 6:00 PM Rotating Saturdays: 9:00 AM - 2:00 PM Never work on Sundays This position is for someone who is fluent in Spanish. About the Position The Bilingual Customer Service Representative plays a critical role in delivering exceptional support and service to a diverse customer base across the United States. This position requires fluency in both English and a second language to effectively communicate with and assist customers from various linguistic backgrounds. The representative will serve as the primary point of contact for inquiries, complaints, and requests, ensuring that each interaction is handled with professionalism, empathy, and efficiency. By resolving issues promptly and accurately, the role contributes directly to customer satisfaction and retention, fostering positive relationships that support the company's reputation and growth. Additionally, the representative will collaborate with internal teams to relay customer feedback and identify opportunities for service improvement . Key Responsibilities • Provide exceptional customer service in person and by phone • Explain loan products, terms, and payment options clearly and professionally • Evaluate vehicles and process loan applications • Manage customer accounts and payment processing • Perform data entry and maintain accurate records • Make courtesy reminder calls as needed • Maintain compliance with company policies and applicable laws What We Offer Competitive pay 6 paid holidays Paid vacation Paid on-the-job training Full-time, stable work schedule Career growth opportunities Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements. Qualifications General • Must be able to work full-time schedule listed above • Positive attitude and strong work ethic • Excellent communication skills • Detail-oriented and organized Must be bilingual, fluent in Spanish Education • High school diploma or equivalent required Experience • Previous customer service experience preferred but not required • Computer and data entry experience preferred but not required Personal Attributes We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve. About Atlanta Title Loans Atlanta Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service. Additional Requirements • Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws. Equal Opportunity Employer Atlanta Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.

LoanMax Title Loans - Bilingual Customer Service Representative Location: 589 North Arizona Ave Chandler, AZ 85225 Are you a motivated, dependable, and bilingual professional looking to build a long-term career with a respected company? LoanMax Title Loans is seeking a Customer Service Representative who is fluent in English and Spanish to join our team! Hours of Operation Monday - Friday: 10:00 AM - 6:00 PM Saturday: 9:00 AM - 2:00 PM Closed on Sundays What We Offer Competitive Pay Medical, Dental, Vision, and Other Voluntary Benefits Benefits become effective on the 91st day of employment 6 Paid Holidays per Year Vacation and Paid Time Off Weekly Pay Paid On-the-Job Training Career Advancement Opportunities Stable, Full-Time Schedule Job Responsibilities Assist potential and current customers with loan inquiries and account management Evaluate vehicles for loan purposes Manage customer loans and payments Maintain daily communication with customers, including courtesy calls and account reminders Deliver exceptional customer service with professionalism and accuracy Requirements Bilingual - Fluent in English and Spanish (Required) Must be able to work full-time High school diploma or equivalent Strong communication and customer service skills Detail-oriented with basic computer and data entry experience Previous customer service experience preferred Must pass background screening including credit, criminal, and employment checks About LoanMax Title Loans LoanMax Title Loans is one of America's most respected title loan companies, operating nearly 1,000 stores across more than 20 states. Since opening in 1990, we've been committed to helping customers get the hassle-free cash they need with honesty, integrity, and excellent service. Our Customer Service Representatives are the heart of our business. We are looking for individuals who are motivated, dependable, and passionate about helping others while maintaining the highest standards of professionalism and customer care. Join a company that values teamwork, integrity, and growth- apply today and start your career with LoanMax Title Loans!

Bilingual Customer Service Representative Atlanta Title Loans 1276 VETERAN'S MEMORIAL HWY. Mableton, GA 30126 Pay Range $15.50 per hour Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed . Schedule Store Hours: Full-Time in store position Monday - Friday: 10:00 AM - 6:00 PM Rotating Saturdays: 9:00 AM - 2:00 PM Never work on Sundays This position is for someone who is fluent in Spanish. About the Position The Bilingual Customer Service Representative plays a critical role in delivering exceptional support and service to a diverse customer base across the United States. This position requires fluency in both English and a second language to effectively communicate with and assist customers from various linguistic backgrounds. The representative will serve as the primary point of contact for inquiries, complaints, and requests, ensuring that each interaction is handled with professionalism, empathy, and efficiency. By resolving issues promptly and accurately, the role contributes directly to customer satisfaction and retention, fostering positive relationships that support the company's reputation and growth. Additionally, the representative will collaborate with internal teams to relay customer feedback and identify opportunities for service improvement . Key Responsibilities • Provide exceptional customer service in person and by phone • Explain loan products, terms, and payment options clearly and professionally • Evaluate vehicles and process loan applications • Manage customer accounts and payment processing • Perform data entry and maintain accurate records • Make courtesy reminder calls as needed • Maintain compliance with company policies and applicable laws What We Offer Competitive pay 6 paid holidays Paid vacation Paid on-the-job training Full-time, stable work schedule Career growth opportunities Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements. Qualifications General • Must be able to work full-time schedule listed above • Positive attitude and strong work ethic • Excellent communication skills • Detail-oriented and organized Must be bilingual, fluent in Spanish Education • High school diploma or equivalent required Experience • Previous customer service experience preferred but not required • Computer and data entry experience preferred but not required Personal Attributes We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve. About Atlanta Title Loans Atlanta Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service. Additional Requirements • Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws. Equal Opportunity Employer Atlanta Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.

Bilingual Floating Customer Service Representative LoanMax Title Loans 2295 East Tropicana Las Vegas, NV 89119 and 731 W. Sunset Rd Henderson, NV 89011 Pay Range $16 per hour Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed . Schedule Store Hours: Full-Time in store position Monday - Friday: 10:00 AM - 6:00 PM Rotating Saturdays: 9:00 AM - 2:00 PM Never work on Sundays About the Position The Bilingual Floating Customer Service Representative plays a critical role in delivering exceptional customer support across multiple locations and departments within the organization. This position requires adaptability and flexibility to provide seamless service in both English and a second language, ensuring clear communication and resolution of customer inquiries. The representative will act as a versatile resource, stepping into various customer service roles as needed to maintain high service standards and operational continuity. By effectively managing diverse customer interactions, this role contributes to customer satisfaction, loyalty, and the overall reputation of the company. The ultimate goal is to enhance the customer experience by providing timely, accurate, and empathetic assistance in a dynamic work environment. Key Responsibilities • Provide exceptional customer service in person and by phone • Explain loan products, terms, and payment options clearly and professionally • Evaluate vehicles and process loan applications • Manage customer accounts and payment processing • Perform data entry and maintain accurate records • Make courtesy reminder calls as needed • Maintain compliance with company policies and applicable laws • Bilingual in Spanish is a plus What We Offer Competitive pay 6 paid holidays Paid vacation Paid on-the-job training Full-time, stable work schedule Career growth opportunities Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements. Qualifications General • Fluency in English and at least one additional language commonly spoken in the United States. • High school diploma or equivalent. • Proven experience in a customer service role, preferably in a fast-paced or multi-department environment. • Strong communication skills, both verbal and written, in both languages. • Ability to work flexible hours and travel between locations as required Education • High school diploma or equivalent required Experience • Previous customer service experience preferred but not required • Computer and data entry experience preferred but not required Personal Attributes We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve. About LoanMax Title Loans LoanMax Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service. Additional Requirements • Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws. Equal Opportunity Employer LoanMax Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.

Overview: Job Title: Site Program Manager Status: Full Time, Exempt Little Lake City School District JOB SUMMARY: The Site Program Manager (SPM) is the on-site leader of a Think Together educational program conducted on a partner-school campus. The SPM oversees all aspects of the state-wide recognized after school program ensuring it meets educational and recreational requirements, operates safely and efficiently, and functions in accordance with policies and operational procedures. The SPM is responsible for student safety and site operations. Must ensure program quality to provide a positive student experience. Responsible to foster positive partner relationships through effective communication both internally and externally while aligning with school day to uphold program satisfaction. The SPM is responsible for meeting and maintaining the Average Daily Attendance (ADA) the site is funded/contracted for. This role requires an individual who can manage multiple components and funding streams and be available at varying times including, but not limited to, before school, after school, non-instructional days, and weekends. (Saturdays, summer, and winter) The SPM supervises all Think Together Program staff and volunteers who work on site, ensures all administrative and documentation requirements are met, and is the primary contact and liaison between Think Together and students, parents, school administration, donors, visitors, and other collaborators. The SPM ensures compliance with all the terms of the agreement between Think Together and the school district and manages adherence to program requirements established by the program model and any funding stipulations. The SPM position has two (2) job level roles as noted in the matrix below. The role qualifiers are differentiator attributes that guide job level titles per SPM and are general, not finite. (For example, numbers below are approximate, not explicit). Level 1 may perform role at dual sites. Job Level Guide Job Level Guide Level I Level II Student Attendance Goal 84 - 207 208 - 419 PL Oversight (Number of Program Leaders) 4 -10 11 - 20 Site Level Complexities (qualifiers) • Headcount, Attendance Goal, Number of Services, hours of service ESSENTIAL DUTIES AND RESPONSIBILITIES: • Manages successful day-to-day site operations and program activities. • Ensures that all program activities operate consistently and ethically within the mission and values of Think Together and align with the four core agreements: 1) Be responsible 2) Be respectful 3) Be safe and 4) Have fun • Monitors and assesses the success of the Think Together program including participation levels, quality of activities, behaviors, and student achievement for continued quality improvement. SPM is responsible for a positive student experience. • Implements all Think Together Program Design and other program expectations. • Implements a comprehensive curriculum, including lessons and activities, which ensures the academic success of students. • SPM is responsible for ensuring Program quality. SPM is responsible for training and coaching all staff to understand all routines, procedures, and program design. SPM must provide all staff with printed lessons, materials and supplies for implementation, and ensure student engagement. • Effectively trains and supervises the site team on academic and enrichment instructional practices for student academic success and engagement. Provides ongoing coaching to all direct reports. • Demonstrates a positive work environment and team ethic. • SPM ensures a safe and healthy environment for students and staff daily. SPM to ensures implementation of all safety guidelines per Think Together/district policies and procedures. SPM is responsible for ensuring the implementation of school safety plans and with reporting all incidents. • Interviews, recommends, supervises, trains, disciplines, and terminates Think Together site staff. • Ensures sustainability of all funding sources by complying with mandatory goals set forth by funding source, e.g., attendance targets (ADA), grants, etc. • Maintains accurate, complete, and timely records of all student enrollment data through student database. SPM is responsible for ensuring each site meets Average Daily Attendance (ADA) and follows all data and attendance policies. • Ensures accuracy of data entry, attendance taking and confidentiality of student records. • Maintains accurate program records and follows operational reporting procedures. • Maintains a high-level of confidentiality and will not disclose any sensitive information or content related to the Program, the students, families, staff, etc. • Ability to meet metrics and deliverables to ensure successful performance and goal achievement. • Effectively implements student assessments and evaluations for student and program improvement. • Meets regularly and communicates with school principal and faculty to collaborate and align on both school and Think Together academic goals and initiatives. • Regularly, keep school administrators, school staff and parents informed on program activities and daily incidents. • Provide excellent customer service to all internal and external stakeholders. Foster effective working relationships with all stakeholders and attend school meetings as required for partnership and alignment with school day. • Creates and thrives on open communication between team members and stakeholders for continued self-improvement and skill development. • Ability to work cooperatively and collaboratively with partners, staff, public officials, private sector officials, parents, and community leaders. • Ability to communicate effectively both orally and written and demonstrate sensitivity to target audience. • Manages site level budgets. • Maintains and ensures the accurate approval of all timecards for their direct reports, according to pay practice policies. • Implements other human resource policies and procedures. • Attends SPM meetings in-person and/or virtually, and other meetings and training, as requested. • Implements other plans or requirements related to the Program quality, customer experience and business needs. • Manages and meets all deadlines established and as assigned. PREFERRED SKILLS AND QUALIFICATIONS: • Strive for self-improvement that includes knowledge and skill development. • Ability to speak and write Standard English appropriate in a public-school setting. • Excellent communication, time management and organizational skills. • Comfortable with public speaking and providing direction. • Strong time management skills. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Performs other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: Education and Experience Level 1 High School Diploma or G.E.D required. Bachelor's degree highly preferred. Combination of education and experience related to position, with increasing responsibility, which may include but not limited to: Internal Candidate: Level 2 High School Diploma or G.E.D required. Bachelor's degree highly preferred. Combination of education and experience related to position, with increasing responsibility, which may include but not be limited to: Internal Candidate: • Previous classroom experience required. • Strong ability to communicate with students, parents, school staff and faculty both verbally and in writing. • Excellent program management skills, including demonstrated record of completing tasks on time and within budget. • Bilingual / Bi-cultural (Spanish) may apply in some districts. • CPR/First Aid certified or ability to obtain within first 60 days of hire. • Satisfactory TB skin test. • Passing background check (DOJ & FBI). Compensation: $70,305 Think Together is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical conditions, religious creed, physical disability, mental disability, age for individuals age 40 and over, medical condition (as defined by state law (for example, cancer or genetic characteristics or HIV/AIDS), marital status, military and veteran status, sexual orientation, genetic information, citizenship status or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits . click apply for full job details