Service Manager Bill Estes Ford Brownsburg, IN, USA Requisition ID Req About Asbury Bill Estes Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer . At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Service Manager at Bill Estes Ford, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience. The primary responsibility of the Service Manager is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc. Manage employee schedules and pay plans Forecast goals and objectives for the department and strive to meet themWork with the Parts Manager to ensure a timely turnaround of parts needed for internal jobsWork with shop foreman to ensure customers vehicles are serviced properly and in a timely mannerAttend manager meetings and conduct service department meetingsPrepare and administer an annual operating budget for the service departmentMaintain Asburys specified service customer pay gross profit growthMaintain technician proficiency as specified by Asbury standardsPartner with technical schools to recruit techniciansPartner with OEM and other third party vendorsHandle and resolve customer complaintsMotivate, train, develop and reward employeesCommunicate with customers about maintenance and service work needed effectivelyContinue to maintain Asbury's value, quality, and integrityProvide and maintain a safe work place and environment for employees and customersOther duties to be determined by managementStrong customer service skills are a mustMust be able to manage a team, motivate and developExperience with CDK or other automotive software requiredStrong technical aptitude is requiredProven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shopMust have 3+ years as an automotive Service Writer/Service Assistant ManagerPrevious automotive Service Management experience is requiredMust be able to manage in a fast paced work environmentMust be able to pass pre-employment screens (background & drug test) Company Benefits: Pay and Recognition: Weekly pay Paid holidays & paid time off Deferred Holiday Pay Match Paid training Stock Awards(select management and front-line team member's eligible Insurance / Retirement: Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 12 weeks paid pregnancy leave (disability leave) Paid Parental Leave Health savings Flex spending accounts (tax free) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company match Learning, Tuition Assistance and Career Development: Digital career path tool to assist with career development Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities Additional advantages: Student loan relief resources Employee assistance program Employee discounts on parts and service repairs Scholarship awards Opportunities to join our community service initiatives, which includes paid volunteer hours Aggressive Employee referral program with bonus opportunities INDMANAGER PM22 Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. Job Details Job FamilyServicePay TypeSalary PI32fd3e0f2ef7-9400
04/03/2026
Full time
Service Manager Bill Estes Ford Brownsburg, IN, USA Requisition ID Req About Asbury Bill Estes Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer . At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Service Manager at Bill Estes Ford, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience. The primary responsibility of the Service Manager is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc. Manage employee schedules and pay plans Forecast goals and objectives for the department and strive to meet themWork with the Parts Manager to ensure a timely turnaround of parts needed for internal jobsWork with shop foreman to ensure customers vehicles are serviced properly and in a timely mannerAttend manager meetings and conduct service department meetingsPrepare and administer an annual operating budget for the service departmentMaintain Asburys specified service customer pay gross profit growthMaintain technician proficiency as specified by Asbury standardsPartner with technical schools to recruit techniciansPartner with OEM and other third party vendorsHandle and resolve customer complaintsMotivate, train, develop and reward employeesCommunicate with customers about maintenance and service work needed effectivelyContinue to maintain Asbury's value, quality, and integrityProvide and maintain a safe work place and environment for employees and customersOther duties to be determined by managementStrong customer service skills are a mustMust be able to manage a team, motivate and developExperience with CDK or other automotive software requiredStrong technical aptitude is requiredProven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shopMust have 3+ years as an automotive Service Writer/Service Assistant ManagerPrevious automotive Service Management experience is requiredMust be able to manage in a fast paced work environmentMust be able to pass pre-employment screens (background & drug test) Company Benefits: Pay and Recognition: Weekly pay Paid holidays & paid time off Deferred Holiday Pay Match Paid training Stock Awards(select management and front-line team member's eligible Insurance / Retirement: Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 12 weeks paid pregnancy leave (disability leave) Paid Parental Leave Health savings Flex spending accounts (tax free) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company match Learning, Tuition Assistance and Career Development: Digital career path tool to assist with career development Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities Additional advantages: Student loan relief resources Employee assistance program Employee discounts on parts and service repairs Scholarship awards Opportunities to join our community service initiatives, which includes paid volunteer hours Aggressive Employee referral program with bonus opportunities INDMANAGER PM22 Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. Job Details Job FamilyServicePay TypeSalary PI32fd3e0f2ef7-9400
We're Growing! Seeking an Account Director, Public Relations & Social Media Marketing af&co. is a full-service integrated communications agency with a passion for the hospitality industry. Our clients include top restaurants, hotels, food and beverage brands and special events. We specialize in public relations, influencer relations, marketing, social media and launch strategy. Our goals are to provide personalized and expert guidance, build brand awareness, and generate results for our clients. For more information, please see our website at . Here's the scoop! Job Title: Account Director, Public Relations & Social Media Marketing Department: Public Relations and Marketing Reporting to: Managing Director and CEO Salary Range: $105,000 - $115,000 FLSA Status: Full time, Non Exempt This position requires eight to 10 years of in house or agency experience, with public relations and social media marketing expertise complemented by sharp communication and leadership skills. This role is a leader in the public relations and marketing departments at the agency, responsible for leading campaign strategy and planning for their clients, mentoring, training and developing individual team members, driving the new business process, and achieving and maintaining client satisfaction through client leadership. The Account Director supports department operations, including performance reviews, contractor agreements, and scopes of work. A passion for restaurants and the hospitality industry as well as a desire to lead cross functional teams in public relations, marketing and brand strategy are a must. While our team works 100% remotely, this position must be based in the San Francisco Bay Area. af&co. Fundamentals To thrive as an af&co. team member, you are: Detail oriented, creative, empathetic, resourceful, tenacious, strategic, an assertive goal setter and excellent communicator Keenly interested in and passionate about food, restaurants, cocktails, travel, and the hospitality arts and culture in general An excellent writer A natural networker and team player with strong social skills who can juggle multiple projects with finesse A born story teller with strong persuasion skills A knowledgeable mentor Excited to assist company with new business outreach Highly productive and efficient with time management Adaptable and able to respond quickly to internal and external communication A solutions oriented thinker who looks for opportunities to make work more effective In this position, you will play a significant leadership role at the agency, in partnership with the Managing Director, CEO, and other account directors, working with the leadership team on agency management and operations. You will be the central point of communication for eight to twelve clients. You will build confidence with your clients that strategic solutions, project details, process steps, billings and deliverables are well organized, communicated and managed. Additionally, you will ensure that correspondence, materials, presentations, proposals seen by prospective and existing clients are error free, of highest quality, relevant to the client's business challenges, and reflective of af&co.'s approach. People & Team Directly manage 4 5 team members Lead agency meetings, project check ins, and performance reviews as a member of the leadership team Supports operational needs of the public relations department Bring out the best in others by interacting with colleagues and clients in a positive, professional and motivating manner Thoughtfully delegate work to junior level talent with their career development in mind, providing clear direction and feedback Collaborate with Managing Director, CEO, and other account directors on team leadership and agency culture initiatives Organize and assign team breakdowns and assignments together based on client needs Assign all action items and next steps for their team in Asana Initiate six month plans for each account, leading account team to add strategies and initiatives based on individual client needs Attend client/company events two to three times a week in the Bay Area Client Relationships Client lead, trusted advisor and central point of communication for eight to twelve clients Oversee the success of accounts, ensuring all deliverables are creative, of the highest quality and relevant to the client's business challenges Communicate in a clear and compelling manner in written, oral and presentation forms Drive timelines and account results effectively using internal project team meetings as appropriate Strategic, Creative & Innovative Thinking Competent at providing executive level clients with strategic counsel Highly creative and competent at communicating ideas; consistently brings "Bright Ideas" for driving revenue and increasing client relevance to key audiences Strong integrated communications skills and knowledge across a broad spectrum of tactics Up to date on hospitality, marketing and public relations trends Actively identifies inspirations and benchmarks for projects and share with team Writes thought leadership pieces through the af&co. blog, newsletter or by contributing to the agency's annual trend report New Business Development Help drive business development, responding to agency leads and generating leads independently Comfortably uses a consultative sales approach to sell new business Create and contribute to proposals to meet the needs of potential new clients while showcasing the value of the agency Sets up initial calls with potential new business prospects and assigns next steps to the team Delegate proposal assignments based on suggested proposal team and interest from other team members with clear deadlines Project/Financial Management Establish and clearly communicate project priorities to team members Oversee activities including updating status reports, meeting agendas, summaries, audits, etc. Develop and drives timelines and action steps to drive successful program development Be a part of budget and state of the agency discussions Public Relations Expertise Lead public relations planning, identifying objectives, strategies and tactics for their clients Consistently build new media relationships on behalf of the agency Lead the creation of creative public relations initiatives that drive relevance and revenue Secure features, mentions and round ups for clients on a regular basis Ideate, write, edit, and execute pitches that achieve PR goals for clients and agency Research/write press releases Create targeted media lists for client pitches that lead to results Ensure capture of editorial calendar opportunities for clients Measure ROI and utilize data to make informed strategic or tactical recommendations Develop engaging brand content Ensure smooth execution of photo shoots for clients Provide art direction and shot lists for professional photography Contribute to agency wide public relations strategy and best practices Oversee and staff media FAMs as needed Social Media and Influencer Marketing Expertise High level of strategic abilities and a strong understanding of integrated marketing, including paid and organic social media, influencer relations and partnerships Oversee development of social media content; manages posting, engagement and reach to achieve identified goals Ensure team members are posting as contracted on Instagram and Facebook daily Lead team to develop engaging brand content Analyze and track statistics for each platform and utilizes findings to improve results Drive strategy and campaign development for influencer programs to achieve clients goals and awareness of key messages Stay up to date with social media news and digital trends and shares knowledge and training with team Events Lead restaurant and hotel openings with the team Manage event RSVPs, confirmations and guest communications Coordinate with venue teams to ensure flow, timing, and media/influencer experience Brief staff and leadership on key media attendees and talking points Ensure photo/video capture aligns with brand and post event PR needs Support post event follow up, including sending photography, coverage tracking, and nurturing media/influencer relationships Requirements Bachelor's degree in marketing, communications, public relations, journalism, or a closely related field OR an equivalent combination of education and experience Eight to 10 years of successful work experience of increasing responsibility that has included social media marketing and PR Trained in AP Style and has deep experience writing and editing press materials Experience managing the work of others Has strong, personal relationships with top tier food, beverage, travel and lifestyle media, locally and nationally Resident of the San Francisco Bay Area Possession of a valid California Driver's license and the ability to drive to client and event locations Perks Working with a fantastic, tight team of communications and marketing pros who are passionate about our industry and clients Medical . click apply for full job details
04/02/2026
Full time
We're Growing! Seeking an Account Director, Public Relations & Social Media Marketing af&co. is a full-service integrated communications agency with a passion for the hospitality industry. Our clients include top restaurants, hotels, food and beverage brands and special events. We specialize in public relations, influencer relations, marketing, social media and launch strategy. Our goals are to provide personalized and expert guidance, build brand awareness, and generate results for our clients. For more information, please see our website at . Here's the scoop! Job Title: Account Director, Public Relations & Social Media Marketing Department: Public Relations and Marketing Reporting to: Managing Director and CEO Salary Range: $105,000 - $115,000 FLSA Status: Full time, Non Exempt This position requires eight to 10 years of in house or agency experience, with public relations and social media marketing expertise complemented by sharp communication and leadership skills. This role is a leader in the public relations and marketing departments at the agency, responsible for leading campaign strategy and planning for their clients, mentoring, training and developing individual team members, driving the new business process, and achieving and maintaining client satisfaction through client leadership. The Account Director supports department operations, including performance reviews, contractor agreements, and scopes of work. A passion for restaurants and the hospitality industry as well as a desire to lead cross functional teams in public relations, marketing and brand strategy are a must. While our team works 100% remotely, this position must be based in the San Francisco Bay Area. af&co. Fundamentals To thrive as an af&co. team member, you are: Detail oriented, creative, empathetic, resourceful, tenacious, strategic, an assertive goal setter and excellent communicator Keenly interested in and passionate about food, restaurants, cocktails, travel, and the hospitality arts and culture in general An excellent writer A natural networker and team player with strong social skills who can juggle multiple projects with finesse A born story teller with strong persuasion skills A knowledgeable mentor Excited to assist company with new business outreach Highly productive and efficient with time management Adaptable and able to respond quickly to internal and external communication A solutions oriented thinker who looks for opportunities to make work more effective In this position, you will play a significant leadership role at the agency, in partnership with the Managing Director, CEO, and other account directors, working with the leadership team on agency management and operations. You will be the central point of communication for eight to twelve clients. You will build confidence with your clients that strategic solutions, project details, process steps, billings and deliverables are well organized, communicated and managed. Additionally, you will ensure that correspondence, materials, presentations, proposals seen by prospective and existing clients are error free, of highest quality, relevant to the client's business challenges, and reflective of af&co.'s approach. People & Team Directly manage 4 5 team members Lead agency meetings, project check ins, and performance reviews as a member of the leadership team Supports operational needs of the public relations department Bring out the best in others by interacting with colleagues and clients in a positive, professional and motivating manner Thoughtfully delegate work to junior level talent with their career development in mind, providing clear direction and feedback Collaborate with Managing Director, CEO, and other account directors on team leadership and agency culture initiatives Organize and assign team breakdowns and assignments together based on client needs Assign all action items and next steps for their team in Asana Initiate six month plans for each account, leading account team to add strategies and initiatives based on individual client needs Attend client/company events two to three times a week in the Bay Area Client Relationships Client lead, trusted advisor and central point of communication for eight to twelve clients Oversee the success of accounts, ensuring all deliverables are creative, of the highest quality and relevant to the client's business challenges Communicate in a clear and compelling manner in written, oral and presentation forms Drive timelines and account results effectively using internal project team meetings as appropriate Strategic, Creative & Innovative Thinking Competent at providing executive level clients with strategic counsel Highly creative and competent at communicating ideas; consistently brings "Bright Ideas" for driving revenue and increasing client relevance to key audiences Strong integrated communications skills and knowledge across a broad spectrum of tactics Up to date on hospitality, marketing and public relations trends Actively identifies inspirations and benchmarks for projects and share with team Writes thought leadership pieces through the af&co. blog, newsletter or by contributing to the agency's annual trend report New Business Development Help drive business development, responding to agency leads and generating leads independently Comfortably uses a consultative sales approach to sell new business Create and contribute to proposals to meet the needs of potential new clients while showcasing the value of the agency Sets up initial calls with potential new business prospects and assigns next steps to the team Delegate proposal assignments based on suggested proposal team and interest from other team members with clear deadlines Project/Financial Management Establish and clearly communicate project priorities to team members Oversee activities including updating status reports, meeting agendas, summaries, audits, etc. Develop and drives timelines and action steps to drive successful program development Be a part of budget and state of the agency discussions Public Relations Expertise Lead public relations planning, identifying objectives, strategies and tactics for their clients Consistently build new media relationships on behalf of the agency Lead the creation of creative public relations initiatives that drive relevance and revenue Secure features, mentions and round ups for clients on a regular basis Ideate, write, edit, and execute pitches that achieve PR goals for clients and agency Research/write press releases Create targeted media lists for client pitches that lead to results Ensure capture of editorial calendar opportunities for clients Measure ROI and utilize data to make informed strategic or tactical recommendations Develop engaging brand content Ensure smooth execution of photo shoots for clients Provide art direction and shot lists for professional photography Contribute to agency wide public relations strategy and best practices Oversee and staff media FAMs as needed Social Media and Influencer Marketing Expertise High level of strategic abilities and a strong understanding of integrated marketing, including paid and organic social media, influencer relations and partnerships Oversee development of social media content; manages posting, engagement and reach to achieve identified goals Ensure team members are posting as contracted on Instagram and Facebook daily Lead team to develop engaging brand content Analyze and track statistics for each platform and utilizes findings to improve results Drive strategy and campaign development for influencer programs to achieve clients goals and awareness of key messages Stay up to date with social media news and digital trends and shares knowledge and training with team Events Lead restaurant and hotel openings with the team Manage event RSVPs, confirmations and guest communications Coordinate with venue teams to ensure flow, timing, and media/influencer experience Brief staff and leadership on key media attendees and talking points Ensure photo/video capture aligns with brand and post event PR needs Support post event follow up, including sending photography, coverage tracking, and nurturing media/influencer relationships Requirements Bachelor's degree in marketing, communications, public relations, journalism, or a closely related field OR an equivalent combination of education and experience Eight to 10 years of successful work experience of increasing responsibility that has included social media marketing and PR Trained in AP Style and has deep experience writing and editing press materials Experience managing the work of others Has strong, personal relationships with top tier food, beverage, travel and lifestyle media, locally and nationally Resident of the San Francisco Bay Area Possession of a valid California Driver's license and the ability to drive to client and event locations Perks Working with a fantastic, tight team of communications and marketing pros who are passionate about our industry and clients Medical . click apply for full job details
Description: Are you an experienced Service Advisor who wants to make strong money without sacrificing your life? CMA Hyundai Winchester is a new, modern dealership with a fast-growing, high-volume service department. We're adding an experienced Service Advisor to support our busy service drive and ensure a strong customer experience, backed by leadership that knows how advisors succeed. What You Can Expect $65,000-$95,000 earning potential (based on experience and performance) Closed Sundays Consistent car count and steady workflow Performance-based pay with clear expectations Supportive leadership focused on long-term success Career growth opportunities within CMA's dealership network Team structure designed to help advisors win-not burn out Why CMA? Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. Our team members are owners, and that ownership mindset drives accountability, stability, and career growth. We believe great advisors succeed when expectations are clear, workloads are fair, and leadership has their back. If you're tired of chaos, unclear expectations, or feeling unsupported, this is a place where process, teamwork, and accountability matter. We Value Diversity CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Requirements: What You'll Do Manage a daily service lane and build long-term customer relationships Write accurate repair orders and clearly explain recommendations Communicate effectively with technicians to keep work moving efficiently Proactively update customers throughout the repair process Deliver a professional, customer-first experience on every visit What We're Looking For 2-3 years of experience as a Service Writer or Service Advisor in a franchised automotive dealership environment , with a proven ability to handle a consistent workflow, maintain accurate repair orders, and deliver a professional customer experience. Demonstrated success in a high-volume service drive , including managing a steady car count, coordinating with technicians, and maintaining strong communication under pressure. Proven ability to build long-term customer relationships , explain recommendations clearly, and maintain trust through transparent communication and timely updates. Experience working within dealership DMS platforms (CDK, Reynolds & Reynolds, ADP, or similar), with accurate documentation and strong attention to detail. Strong technical understanding of maintenance and repair needs , enabling effective triage, accurate write-ups, and confidence when discussing service recommendations with customers. Exceptional organizational and time-management skills , including the ability to prioritize ROs, manage promise times, and support shop efficiency. Customer-focused mindset with professionalism, teamwork, and pride in delivering an outstanding service experience. Valid Driver's License and a clean driving record. Benefits: 401(k) with company match Employee Stock Ownership Plan (ESOP) Health, dental, and vision insurance Tuition Assistance Opportunities for career growth within CMA's dealership network Employee discounts on vehicles and services Pre-Employment Screening Employment is contingent upon successful completion of a background check and drug screening. CMA is a drug- and alcohol-free workplace. If you're an experienced Service Advisor looking for strong earnings, stability, and leadership that values process over chaos, we should talk. Apply today. Compensation details: 0 Yearly Salary PI11ff18c3b7f8-2648
04/02/2026
Full time
Description: Are you an experienced Service Advisor who wants to make strong money without sacrificing your life? CMA Hyundai Winchester is a new, modern dealership with a fast-growing, high-volume service department. We're adding an experienced Service Advisor to support our busy service drive and ensure a strong customer experience, backed by leadership that knows how advisors succeed. What You Can Expect $65,000-$95,000 earning potential (based on experience and performance) Closed Sundays Consistent car count and steady workflow Performance-based pay with clear expectations Supportive leadership focused on long-term success Career growth opportunities within CMA's dealership network Team structure designed to help advisors win-not burn out Why CMA? Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. Our team members are owners, and that ownership mindset drives accountability, stability, and career growth. We believe great advisors succeed when expectations are clear, workloads are fair, and leadership has their back. If you're tired of chaos, unclear expectations, or feeling unsupported, this is a place where process, teamwork, and accountability matter. We Value Diversity CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Requirements: What You'll Do Manage a daily service lane and build long-term customer relationships Write accurate repair orders and clearly explain recommendations Communicate effectively with technicians to keep work moving efficiently Proactively update customers throughout the repair process Deliver a professional, customer-first experience on every visit What We're Looking For 2-3 years of experience as a Service Writer or Service Advisor in a franchised automotive dealership environment , with a proven ability to handle a consistent workflow, maintain accurate repair orders, and deliver a professional customer experience. Demonstrated success in a high-volume service drive , including managing a steady car count, coordinating with technicians, and maintaining strong communication under pressure. Proven ability to build long-term customer relationships , explain recommendations clearly, and maintain trust through transparent communication and timely updates. Experience working within dealership DMS platforms (CDK, Reynolds & Reynolds, ADP, or similar), with accurate documentation and strong attention to detail. Strong technical understanding of maintenance and repair needs , enabling effective triage, accurate write-ups, and confidence when discussing service recommendations with customers. Exceptional organizational and time-management skills , including the ability to prioritize ROs, manage promise times, and support shop efficiency. Customer-focused mindset with professionalism, teamwork, and pride in delivering an outstanding service experience. Valid Driver's License and a clean driving record. Benefits: 401(k) with company match Employee Stock Ownership Plan (ESOP) Health, dental, and vision insurance Tuition Assistance Opportunities for career growth within CMA's dealership network Employee discounts on vehicles and services Pre-Employment Screening Employment is contingent upon successful completion of a background check and drug screening. CMA is a drug- and alcohol-free workplace. If you're an experienced Service Advisor looking for strong earnings, stability, and leadership that values process over chaos, we should talk. Apply today. Compensation details: 0 Yearly Salary PI11ff18c3b7f8-2648
Description: Experienced Service Advisor - High Volume Closed Sundays $75k-$125k Are you an experienced Service Advisor who wants to make strong money without sacrificing your life? CMA Williamsburg Ford is growing fast, our service drive is busy, and we're adding another experienced Service Advisor to keep workloads manageable and customer experience strong. This is a high-volume, well-run operation with leadership that understands how advisors succeed. What You Can Expect $75,000-$125,000 earning potential (based on experience and performance) Closed Sundays Consistent car count and steady workflow Performance-based pay with clear expectations Supportive leadership focused on long-term success Career growth opportunities within CMA's dealership network Team structure designed to help advisors win-not burn out Why CMA? Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. Our team members are owners, and that ownership mindset drives accountability, stability, and career growth. We believe great advisors succeed when expectations are clear, workloads are fair, and leadership has their back. If you're tired of chaos, unclear expectations, or feeling unsupported, this is a place where process, teamwork, and accountability matter. Requirements: What You'll Do Manage a daily service lane and build long-term customer relationships Write accurate repair orders and clearly explain recommendations Communicate effectively with technicians to keep work moving efficiently Proactively update customers throughout the repair process Deliver a professional, customer-first experience on every visit What We're Looking For 4-5 years of experience as a Service Writer or Service Advisor in a franchised automotive dealership environment , with a proven ability to handle a consistent workflow, maintain accurate repair orders, and deliver a professional customer experience. Demonstrated success in a high-volume service drive , including managing a steady car count, coordinating with technicians, and maintaining strong communication under pressure. Proven ability to build long-term customer relationships , explain recommendations clearly, and maintain trust through transparent communication and timely updates. Experience working within dealership DMS platforms (CDK, Reynolds & Reynolds, ADP, or similar), with accurate documentation and strong attention to detail. Strong technical understanding of maintenance and repair needs , enabling effective triage, accurate write-ups, and confidence when discussing service recommendations with customers. Exceptional organizational and time-management skills , including the ability to prioritize ROs, manage promise times, and support shop efficiency. Customer-focused mindset with professionalism, teamwork, and pride in delivering an outstanding service experience. Valid Driver's License and a clean driving record. Benefits: 401(k) with company match Employee Stock Ownership Plan (ESOP) Health, dental, and vision insurance Tuition Assistance Opportunities for career growth within CMA's dealership network Employee discounts on vehicles and services Pre-Employment Screening Employment is contingent upon successful completion of a background check and drug screening. CMA is a drug- and alcohol-free workplace. If you're an experienced Service Advisor looking for strong earnings, stability, and leadership that values process over chaos, we should talk. Apply today. Compensation details: 00 Yearly Salary PI90bdf08c7edf-2407
04/02/2026
Full time
Description: Experienced Service Advisor - High Volume Closed Sundays $75k-$125k Are you an experienced Service Advisor who wants to make strong money without sacrificing your life? CMA Williamsburg Ford is growing fast, our service drive is busy, and we're adding another experienced Service Advisor to keep workloads manageable and customer experience strong. This is a high-volume, well-run operation with leadership that understands how advisors succeed. What You Can Expect $75,000-$125,000 earning potential (based on experience and performance) Closed Sundays Consistent car count and steady workflow Performance-based pay with clear expectations Supportive leadership focused on long-term success Career growth opportunities within CMA's dealership network Team structure designed to help advisors win-not burn out Why CMA? Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. Our team members are owners, and that ownership mindset drives accountability, stability, and career growth. We believe great advisors succeed when expectations are clear, workloads are fair, and leadership has their back. If you're tired of chaos, unclear expectations, or feeling unsupported, this is a place where process, teamwork, and accountability matter. Requirements: What You'll Do Manage a daily service lane and build long-term customer relationships Write accurate repair orders and clearly explain recommendations Communicate effectively with technicians to keep work moving efficiently Proactively update customers throughout the repair process Deliver a professional, customer-first experience on every visit What We're Looking For 4-5 years of experience as a Service Writer or Service Advisor in a franchised automotive dealership environment , with a proven ability to handle a consistent workflow, maintain accurate repair orders, and deliver a professional customer experience. Demonstrated success in a high-volume service drive , including managing a steady car count, coordinating with technicians, and maintaining strong communication under pressure. Proven ability to build long-term customer relationships , explain recommendations clearly, and maintain trust through transparent communication and timely updates. Experience working within dealership DMS platforms (CDK, Reynolds & Reynolds, ADP, or similar), with accurate documentation and strong attention to detail. Strong technical understanding of maintenance and repair needs , enabling effective triage, accurate write-ups, and confidence when discussing service recommendations with customers. Exceptional organizational and time-management skills , including the ability to prioritize ROs, manage promise times, and support shop efficiency. Customer-focused mindset with professionalism, teamwork, and pride in delivering an outstanding service experience. Valid Driver's License and a clean driving record. Benefits: 401(k) with company match Employee Stock Ownership Plan (ESOP) Health, dental, and vision insurance Tuition Assistance Opportunities for career growth within CMA's dealership network Employee discounts on vehicles and services Pre-Employment Screening Employment is contingent upon successful completion of a background check and drug screening. CMA is a drug- and alcohol-free workplace. If you're an experienced Service Advisor looking for strong earnings, stability, and leadership that values process over chaos, we should talk. Apply today. Compensation details: 00 Yearly Salary PI90bdf08c7edf-2407
As a Loan Originator, you will serve as a key player in our mortgage lending team, responsible for originating and funding mortgage loans while delivering exceptional customer service. Your primary focus will be on sales and building client relationships, ensuring quality work throughout the loan origination process, and maximizing funding opportunities. With your expertise in mortgage lending, you will play a crucial role in helping customers achieve their homeownership goals. Key Responsibilities: Generate mortgage loan leads through various channels, including referrals, networking, and marketing efforts. Conduct thorough assessments of borrowers' financial situations, including credit history, income, and debt-to-income ratio, to determine loan eligibility. Present loan options and programs to prospective borrowers, guiding them through the application and approval process with professionalism and expertise. Work closely with borrowers to collect required documentation, provide guidance on credit improvement strategies, and address any concerns or questions throughout the loan process. Collaborate with Underwriters and Loan Processors to ensure timely and accurate processing of loan files, adhering to regulatory requirements and company policies. Meet or exceed sales targets and funding goals by actively pursuing new business opportunities and nurturing existing client relationships. Provide ongoing customer service and support, serving as a trusted advisor to borrowers and addressing any post-closing inquiries or issues. Maintain a high level of integrity and ethical standards in all interactions with customers, colleagues, and stakeholders. Minimum Qualifications: For licensed MLOs, engage in rate and term negotiations with borrowers as needed. Obtain a MLO license through the NMLS Cultivate and nurture client relationships while delivering exceptional customer service. Preferably possess a minimum of two years of experience. Familiarity with Encompass software is advantageous. Knowledge of the Manufactured Home Industry is a desirable asset. Demonstrated ability to multitask effectively. Exhibit a strong work ethic. Proficient in Microsoft Office suite. Possess strong problem-solving abilities. Attention to detail and accuracy in tasks. Excellent verbal and written communication skills. Capability to work both independently and collaboratively in a team environment. Physical Demands: Capable of safely and proficiently performing essential job functions as per ADA, FMLA, and other relevant standards, meeting productivity criteria. Maintain consistent, punctual attendance in compliance with ADA, FMLA, and other regulations. Clear and articulate communication skills on the telephone. Ability to sit at a workstation for extended periods. Proficient in physical typing. PIf22921cb344d-2768
04/02/2026
Full time
As a Loan Originator, you will serve as a key player in our mortgage lending team, responsible for originating and funding mortgage loans while delivering exceptional customer service. Your primary focus will be on sales and building client relationships, ensuring quality work throughout the loan origination process, and maximizing funding opportunities. With your expertise in mortgage lending, you will play a crucial role in helping customers achieve their homeownership goals. Key Responsibilities: Generate mortgage loan leads through various channels, including referrals, networking, and marketing efforts. Conduct thorough assessments of borrowers' financial situations, including credit history, income, and debt-to-income ratio, to determine loan eligibility. Present loan options and programs to prospective borrowers, guiding them through the application and approval process with professionalism and expertise. Work closely with borrowers to collect required documentation, provide guidance on credit improvement strategies, and address any concerns or questions throughout the loan process. Collaborate with Underwriters and Loan Processors to ensure timely and accurate processing of loan files, adhering to regulatory requirements and company policies. Meet or exceed sales targets and funding goals by actively pursuing new business opportunities and nurturing existing client relationships. Provide ongoing customer service and support, serving as a trusted advisor to borrowers and addressing any post-closing inquiries or issues. Maintain a high level of integrity and ethical standards in all interactions with customers, colleagues, and stakeholders. Minimum Qualifications: For licensed MLOs, engage in rate and term negotiations with borrowers as needed. Obtain a MLO license through the NMLS Cultivate and nurture client relationships while delivering exceptional customer service. Preferably possess a minimum of two years of experience. Familiarity with Encompass software is advantageous. Knowledge of the Manufactured Home Industry is a desirable asset. Demonstrated ability to multitask effectively. Exhibit a strong work ethic. Proficient in Microsoft Office suite. Possess strong problem-solving abilities. Attention to detail and accuracy in tasks. Excellent verbal and written communication skills. Capability to work both independently and collaboratively in a team environment. Physical Demands: Capable of safely and proficiently performing essential job functions as per ADA, FMLA, and other relevant standards, meeting productivity criteria. Maintain consistent, punctual attendance in compliance with ADA, FMLA, and other regulations. Clear and articulate communication skills on the telephone. Ability to sit at a workstation for extended periods. Proficient in physical typing. PIf22921cb344d-2768
Zolman's Best One Tire & Service
South Bend, Indiana
Description: Zolman's Best One Fleet Service South Bend - Seeking a full-time Fleet Service Repair Technician Locally owned and operated, Zolman's Best One Tire has serviced the automotive repair, commercial truck repair and tire needs of customers throughout the Michiana area since 1978. Over the years we have expanded into nine retail locations in Mishawaka, IN, Granger, IN, South Bend, IN, Niles, MI, Portage, MI, and Kalamazoo, MI and five commercial fleet locations in Mishawaka, IN, South Bend, IN, Galesburg, MI, Benton Harbor, MI, and Jackson, MI. We are seeking qualified heavy-duty mechanics for our South Bend location who value safety and teamwork. The diesel mechanic will be responsible for the efficient diagnosis, repair, and preventive maintenance of commercial vehicles along with replacement of general automotive parts and accessories (in shop or at customer location). Techs will partner with management and the service advisors to deliver superior service and education to customers on problems and proposed solutions for their fleet vehicles. Hours requirements are 8am-5pm M-F, with willingness to work overtime as needed. If you are enthusiastic about the commercial repair industry, reliable, and have a positive attitude please apply! We offer a full benefit package including; weekly pay, employee discounts, medical, dental, vision, 401K/Match, group life insurance, company paid short term disability and life insurance, paid holidays off, paid time off, free and confidential employee assistance program, paid training, employee uniforms, TIA training opportunities, company picnics/events, branded attire, opportunity for growth, and more! Essential Functions : • Diagnoses, adjusts, and repairs light, medium, heavy-duty vehicles, including pick-up trucks, buses, semi-trucks, RV's, SUV's, off road vehicles, emergency vehicles, trailers • Communicates with management/service writers to gather or verify information and to advise of expected repair time • Troubleshoots equipment issues to determine most cost-effective approach to fix, repair or resolve • Travels to locations of disabled equipment to fix, repair or diagnose problem(s) as needed, performing after hours calls on a rotating basis • Consults with other mechanics as needed to discuss problems or questions with any particular process or procedure • Operates equipment after completing repairs to ensure satisfactory completion/resolution of problem(s) • Maintains current knowledge and skill needed to diagnose, fix or repair heavy equipment and trucks • Follows established company policies and guidelines for safety, quality and customer service; wears personal protective equipment (PPE) as required or needed • Assists with taking inventory as needed • Completes required paperwork timely and accurately • Maintain hand tools, power tools, and other shop equipment in in good repair • Maintains orderly work area to include wiping up spills, neatly storing tools and parts, properly discarding old or unused parts and materials, sweeping area and emptying trash receptacles as needed • Perform other duties as assigned Requirements: Position Qualifications : • Accountability - Ability to accept responsibility and account for his/her actions. • Analytical Skills - Ability to use thinking and reasoning to solve a problem • Communication, Oral - Ability to communicate effectively with others using the spoken word • Communication, Written - Ability to communicate in writing clearly and concisely • Customer-Oriented - Ability to take care of the customers' needs while following company procedures • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace • Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability • Problem-Solving - Ability to find a solution for or to deal proactively with work-related problems. • Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnel • Safety Awareness - Ability to identify and correct conditions that affect employee safety • Working under Pressure - Ability to complete assigned tasks under stressful situations Exhibit our Vision, Mission and Core Values : • Vision: The leading and most trusted provider of tires and services in all our geographic markets. • Mission: Creating raving fans • Core Values: o Live with integrity, character & passion o Commit to the pursuit of perfection o Possess a servant's attitude o Accept the urgency of accountability and the necessity of change Physical Demands / Work Environment: • Read ticket and perform work listed; write confirmation and recommendation • Environment : Work in environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season. • Vision (Near, distance, Color, Peripheral, Depth Perception) • Sense of sound (Ringing telephones, alarms, horns and motorized equipment) • PPE : Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear) Skills & Abilities: Education: High school graduate or general education degree (GED) Experience: 2-4 years' experience in commercial truck / automotive repair industry preferred Knowledge of trailer maintenance and repairs is helpful Certifications/Licenses: Valid driver's license: driving record must meet company's insurance requirements ASE certification preferred Ongoing training is required per company's standards Equipment Knowledge of diagnostic and repair equipment PI9e9b39009ad6-6515
04/01/2026
Full time
Description: Zolman's Best One Fleet Service South Bend - Seeking a full-time Fleet Service Repair Technician Locally owned and operated, Zolman's Best One Tire has serviced the automotive repair, commercial truck repair and tire needs of customers throughout the Michiana area since 1978. Over the years we have expanded into nine retail locations in Mishawaka, IN, Granger, IN, South Bend, IN, Niles, MI, Portage, MI, and Kalamazoo, MI and five commercial fleet locations in Mishawaka, IN, South Bend, IN, Galesburg, MI, Benton Harbor, MI, and Jackson, MI. We are seeking qualified heavy-duty mechanics for our South Bend location who value safety and teamwork. The diesel mechanic will be responsible for the efficient diagnosis, repair, and preventive maintenance of commercial vehicles along with replacement of general automotive parts and accessories (in shop or at customer location). Techs will partner with management and the service advisors to deliver superior service and education to customers on problems and proposed solutions for their fleet vehicles. Hours requirements are 8am-5pm M-F, with willingness to work overtime as needed. If you are enthusiastic about the commercial repair industry, reliable, and have a positive attitude please apply! We offer a full benefit package including; weekly pay, employee discounts, medical, dental, vision, 401K/Match, group life insurance, company paid short term disability and life insurance, paid holidays off, paid time off, free and confidential employee assistance program, paid training, employee uniforms, TIA training opportunities, company picnics/events, branded attire, opportunity for growth, and more! Essential Functions : • Diagnoses, adjusts, and repairs light, medium, heavy-duty vehicles, including pick-up trucks, buses, semi-trucks, RV's, SUV's, off road vehicles, emergency vehicles, trailers • Communicates with management/service writers to gather or verify information and to advise of expected repair time • Troubleshoots equipment issues to determine most cost-effective approach to fix, repair or resolve • Travels to locations of disabled equipment to fix, repair or diagnose problem(s) as needed, performing after hours calls on a rotating basis • Consults with other mechanics as needed to discuss problems or questions with any particular process or procedure • Operates equipment after completing repairs to ensure satisfactory completion/resolution of problem(s) • Maintains current knowledge and skill needed to diagnose, fix or repair heavy equipment and trucks • Follows established company policies and guidelines for safety, quality and customer service; wears personal protective equipment (PPE) as required or needed • Assists with taking inventory as needed • Completes required paperwork timely and accurately • Maintain hand tools, power tools, and other shop equipment in in good repair • Maintains orderly work area to include wiping up spills, neatly storing tools and parts, properly discarding old or unused parts and materials, sweeping area and emptying trash receptacles as needed • Perform other duties as assigned Requirements: Position Qualifications : • Accountability - Ability to accept responsibility and account for his/her actions. • Analytical Skills - Ability to use thinking and reasoning to solve a problem • Communication, Oral - Ability to communicate effectively with others using the spoken word • Communication, Written - Ability to communicate in writing clearly and concisely • Customer-Oriented - Ability to take care of the customers' needs while following company procedures • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace • Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability • Problem-Solving - Ability to find a solution for or to deal proactively with work-related problems. • Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnel • Safety Awareness - Ability to identify and correct conditions that affect employee safety • Working under Pressure - Ability to complete assigned tasks under stressful situations Exhibit our Vision, Mission and Core Values : • Vision: The leading and most trusted provider of tires and services in all our geographic markets. • Mission: Creating raving fans • Core Values: o Live with integrity, character & passion o Commit to the pursuit of perfection o Possess a servant's attitude o Accept the urgency of accountability and the necessity of change Physical Demands / Work Environment: • Read ticket and perform work listed; write confirmation and recommendation • Environment : Work in environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season. • Vision (Near, distance, Color, Peripheral, Depth Perception) • Sense of sound (Ringing telephones, alarms, horns and motorized equipment) • PPE : Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear) Skills & Abilities: Education: High school graduate or general education degree (GED) Experience: 2-4 years' experience in commercial truck / automotive repair industry preferred Knowledge of trailer maintenance and repairs is helpful Certifications/Licenses: Valid driver's license: driving record must meet company's insurance requirements ASE certification preferred Ongoing training is required per company's standards Equipment Knowledge of diagnostic and repair equipment PI9e9b39009ad6-6515
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Manager, Life Solutions to lead a team of specialized, licensed professionals dedicated to knowing our members, understanding their Health, Life or Retirement income needs, and providing appropriate solutions to facilitate their financial security. Motivates staff toward the attainment of acquisition goals and develops employees through regular coaching and feedback that leads to improved long-term sustainable results. Executes process improvements and leads organizational process changes to improve member and employee experiences. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio campus. Relocation assistance is NOT available for this position. What you'll do: Leads and develops a team of professional licensed advisors to provide best in class Health, Life, or Retirement advice and solutions to members to improve their financial security. Contributes to the achievement of Life Co member, product, and financial goals through team's performance. Effectively coaches employees on sales processes and opportunities to improve overall sales results. Proactively identifies opportunities to improve operational effectiveness in Life, Health, or Retirement Income, resulting in reducing manual processes and expenses. Works with key stakeholders to implement solutions to improve operational effectiveness and performance standards to drive improved acquisition results. Maintains current knowledge of the competitive landscape, financial services industry trends, changes in technology, regulations, and/or other industry events that may impact operational functions and processes, and effectively communicates this knowledge to their direct reports and peers within Health, Life or Retirement Income. Develops required operational tools and processes including workflow development, systems enhancements, and selection of other technical resources needed. May fulfill the responsibilities of a securities principal: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the resolution of complex operations issues and/or member escalations. Maintains compliance with company policies, procedures, and all applicable state and federal laws, rules, and regulations. Collaborates with strategic third-party vendors that helps USAA provide brokered products including Final Expense, Universal Life Insurance, Medicare Advantage & Prescription Drug Plans. Coordinates training/onboarding/development of third-party staffing to assist with seasonal call volumes. Responsible for efficient call center operating model that adheres to employee and member experience KPIs. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor's degree) 6 years of experience in financial services operations to include process improvement. 2 years of direct team lead, supervisory, or management experience required. Experience implementing and managing business process improvements. Extensive sales experience in the Health, Life, or Retirement industry. Demonstrated knowledge of financial products and services relevant to life, health insurance, or retirement income. Knowledge of federal laws, rules, regulations, and applicable guidance to include NY Regulation 187, NY Reg 60, Best Interest, and CMS (Centers of Medicare and Medicaid Services). Ability to complete AHIP (America's Health Insurance Plans) and Strategic Partner carrier certifications. What sets you apart: US military experience through military service or a military spouse/domestic partner Current Life and Health license 3 or more years of direct management experience leading sales teams in Insurance and/or Financial Services industries. 1 or more years of working experience with Life, Health, or retirement income products Experience working/managing in a call center environment. Chartered Life Underwriter (CLU) or related industry designation Compensation range: The salary range for this position is: $85,040 - $153,080 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
03/30/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Manager, Life Solutions to lead a team of specialized, licensed professionals dedicated to knowing our members, understanding their Health, Life or Retirement income needs, and providing appropriate solutions to facilitate their financial security. Motivates staff toward the attainment of acquisition goals and develops employees through regular coaching and feedback that leads to improved long-term sustainable results. Executes process improvements and leads organizational process changes to improve member and employee experiences. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio campus. Relocation assistance is NOT available for this position. What you'll do: Leads and develops a team of professional licensed advisors to provide best in class Health, Life, or Retirement advice and solutions to members to improve their financial security. Contributes to the achievement of Life Co member, product, and financial goals through team's performance. Effectively coaches employees on sales processes and opportunities to improve overall sales results. Proactively identifies opportunities to improve operational effectiveness in Life, Health, or Retirement Income, resulting in reducing manual processes and expenses. Works with key stakeholders to implement solutions to improve operational effectiveness and performance standards to drive improved acquisition results. Maintains current knowledge of the competitive landscape, financial services industry trends, changes in technology, regulations, and/or other industry events that may impact operational functions and processes, and effectively communicates this knowledge to their direct reports and peers within Health, Life or Retirement Income. Develops required operational tools and processes including workflow development, systems enhancements, and selection of other technical resources needed. May fulfill the responsibilities of a securities principal: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Responsible for the resolution of complex operations issues and/or member escalations. Maintains compliance with company policies, procedures, and all applicable state and federal laws, rules, and regulations. Collaborates with strategic third-party vendors that helps USAA provide brokered products including Final Expense, Universal Life Insurance, Medicare Advantage & Prescription Drug Plans. Coordinates training/onboarding/development of third-party staffing to assist with seasonal call volumes. Responsible for efficient call center operating model that adheres to employee and member experience KPIs. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor's degree) 6 years of experience in financial services operations to include process improvement. 2 years of direct team lead, supervisory, or management experience required. Experience implementing and managing business process improvements. Extensive sales experience in the Health, Life, or Retirement industry. Demonstrated knowledge of financial products and services relevant to life, health insurance, or retirement income. Knowledge of federal laws, rules, regulations, and applicable guidance to include NY Regulation 187, NY Reg 60, Best Interest, and CMS (Centers of Medicare and Medicaid Services). Ability to complete AHIP (America's Health Insurance Plans) and Strategic Partner carrier certifications. What sets you apart: US military experience through military service or a military spouse/domestic partner Current Life and Health license 3 or more years of direct management experience leading sales teams in Insurance and/or Financial Services industries. 1 or more years of working experience with Life, Health, or retirement income products Experience working/managing in a call center environment. Chartered Life Underwriter (CLU) or related industry designation Compensation range: The salary range for this position is: $85,040 - $153,080 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
