Sysco
Houston, Texas
Job Summary: Sysco is a multi-billion dollar E-commerce, B2B food service business and the global leader in selling, marketing, and supplying food products to restaurants, businesses, health care locations, education, travel and food service management around the world. We do business in over 90 countries internationally and this role will bring customer-centric solutions to the markets for Sysco. Our Purpose is to connect the world to share food and care for one another. We define our mission at Sysco as delivering success for our customers through leading product, service, and people. Our products help the foodservice operators, restaurant owners and chefs of America deliver culinary innovation for millions of America's consumers every day. Sysco is on a mission to deliver exceptional customer experience and profitability growth acceleration. The Director Local Sales Technology Transformation will serve as a key leader and collaborate with the Technology Team and E-Commerce Team - reporting to the Vice President Local Sales Transformation & Customer Experience - responsible for improving local sales colleague & customer experience from a technology standpoint through cross functional collaboration, process transformation, strategic planning and support of Sales Colleague and Customer Experience across the North America Local Sales function - US Broadline, Canada and Specialty. Duties and Responsibilities: Collaborate with the sales team to understand client needs, challenges, and target customers and use that information to co-create with the Technology Team the vision of Colleague and Customer experience specific to technology to simplify the process, create cost efficiencies and drive growth Design the future of BAU and Initiative technology (including but not limited to Pricing Agility and AI360) through partnership with functional teams like Revenue Management and Field Merchandising Own the CRM Strategy - Lead the business process design and execution for the list of approved and prioritized project requests for all current and future Salesforce projects Create vision for future considering a tailored experience for colleagues and customers: prioritized by tenure, performance and other criteria Collaborate with Senior Director of Process Improvement and Readiness and the Sales Enablement and L&D Teams to ensure proper training, communication, change management and readiness of all field facing deployments to support successful execution Collaborate with Director of Local Sales Colleague and Customer Experience to capture field feedback/alignment on the technology roadmap such that technology updates are prioritized based on impact and have a higher likelihood of success Inspects progress throughout technical development and execution and is empowered to make critical decisions for design changes needed to ensure successful outcomes. Weighs business risks, issues, Technology Team capacity, and impact to Field Teams to consume the change and actively assists with issue resolution Manage and promote the effective use of sales tools and platforms (such as Salesforce, AI360, Shop, PGS, SIA+, Talkdesk, etc.) to optimize workflows and data capture Organize and manage technology events such as workshops, webinars, and training sessions. Ensure that these events are engaging, informative, and tailored to the needs of the field team to optimize adoption and effectiveness Researches and analyzes industry trends and benchmarking information as they apply to technology platforms This person should have a cross-section of skills spanning strategy, sales, technology, associate and customer insights and analytics, and be an experienced, innovative, data-driven leader. They will lead their team to understand the needs of the field, develop, test and learn and then work closely with executive leadership, functional teams, and the technology organization to bring that work to life. Education Required: Bachelor's degree in an analytical field (e.g., business, economics, engineering) Education Preferred: MBA or other advanced degree from a top-tier educational institution. Experience Required: 8+ years as a Product Owner, Product Manager or Business Analyst with a minimum of 5 years' experience in an agile environment 2+ years of Salesforce hands-on experience, preferably in Sales Cloud Experience Preferred: Sysco Field Sales Experience preferred Technical Skills & Abilities: Ability to work with a diverse range of stakeholders and across various functional disciplines to understand their challenges and motivations Nimble business mind with a focus on developing creative solutions Exceptional communication (written and verbal form) and executive presence, including strong project reporting, with a focus on interdepartmental communication Demonstrated ability to balance the delivery of products against the realities of limited resources using problem solving, project management and creative resourcefulness Reputation for being a critical and strategic thinker; challenges status quo Strong analytical and problem-solving skills, with ability to synthesize complexity into actionable plans Demonstrated high EQ and strong intrapersonal skills. Ability to cultivate relationships quickly. KEY PERFORMANCE INDICATORS (KPIs) : Improved sales performance (volume and rate) Independent Market Share Growth Customer and Colleague satisfaction score improvement (internal Net Promoter Score (NPS) or pulse surveys) Cost savings or value creation tied to continuous improvement initiatives
Job Summary: Sysco is a multi-billion dollar E-commerce, B2B food service business and the global leader in selling, marketing, and supplying food products to restaurants, businesses, health care locations, education, travel and food service management around the world. We do business in over 90 countries internationally and this role will bring customer-centric solutions to the markets for Sysco. Our Purpose is to connect the world to share food and care for one another. We define our mission at Sysco as delivering success for our customers through leading product, service, and people. Our products help the foodservice operators, restaurant owners and chefs of America deliver culinary innovation for millions of America's consumers every day. Sysco is on a mission to deliver exceptional customer experience and profitability growth acceleration. The Director Local Sales Technology Transformation will serve as a key leader and collaborate with the Technology Team and E-Commerce Team - reporting to the Vice President Local Sales Transformation & Customer Experience - responsible for improving local sales colleague & customer experience from a technology standpoint through cross functional collaboration, process transformation, strategic planning and support of Sales Colleague and Customer Experience across the North America Local Sales function - US Broadline, Canada and Specialty. Duties and Responsibilities: Collaborate with the sales team to understand client needs, challenges, and target customers and use that information to co-create with the Technology Team the vision of Colleague and Customer experience specific to technology to simplify the process, create cost efficiencies and drive growth Design the future of BAU and Initiative technology (including but not limited to Pricing Agility and AI360) through partnership with functional teams like Revenue Management and Field Merchandising Own the CRM Strategy - Lead the business process design and execution for the list of approved and prioritized project requests for all current and future Salesforce projects Create vision for future considering a tailored experience for colleagues and customers: prioritized by tenure, performance and other criteria Collaborate with Senior Director of Process Improvement and Readiness and the Sales Enablement and L&D Teams to ensure proper training, communication, change management and readiness of all field facing deployments to support successful execution Collaborate with Director of Local Sales Colleague and Customer Experience to capture field feedback/alignment on the technology roadmap such that technology updates are prioritized based on impact and have a higher likelihood of success Inspects progress throughout technical development and execution and is empowered to make critical decisions for design changes needed to ensure successful outcomes. Weighs business risks, issues, Technology Team capacity, and impact to Field Teams to consume the change and actively assists with issue resolution Manage and promote the effective use of sales tools and platforms (such as Salesforce, AI360, Shop, PGS, SIA+, Talkdesk, etc.) to optimize workflows and data capture Organize and manage technology events such as workshops, webinars, and training sessions. Ensure that these events are engaging, informative, and tailored to the needs of the field team to optimize adoption and effectiveness Researches and analyzes industry trends and benchmarking information as they apply to technology platforms This person should have a cross-section of skills spanning strategy, sales, technology, associate and customer insights and analytics, and be an experienced, innovative, data-driven leader. They will lead their team to understand the needs of the field, develop, test and learn and then work closely with executive leadership, functional teams, and the technology organization to bring that work to life. Education Required: Bachelor's degree in an analytical field (e.g., business, economics, engineering) Education Preferred: MBA or other advanced degree from a top-tier educational institution. Experience Required: 8+ years as a Product Owner, Product Manager or Business Analyst with a minimum of 5 years' experience in an agile environment 2+ years of Salesforce hands-on experience, preferably in Sales Cloud Experience Preferred: Sysco Field Sales Experience preferred Technical Skills & Abilities: Ability to work with a diverse range of stakeholders and across various functional disciplines to understand their challenges and motivations Nimble business mind with a focus on developing creative solutions Exceptional communication (written and verbal form) and executive presence, including strong project reporting, with a focus on interdepartmental communication Demonstrated ability to balance the delivery of products against the realities of limited resources using problem solving, project management and creative resourcefulness Reputation for being a critical and strategic thinker; challenges status quo Strong analytical and problem-solving skills, with ability to synthesize complexity into actionable plans Demonstrated high EQ and strong intrapersonal skills. Ability to cultivate relationships quickly. KEY PERFORMANCE INDICATORS (KPIs) : Improved sales performance (volume and rate) Independent Market Share Growth Customer and Colleague satisfaction score improvement (internal Net Promoter Score (NPS) or pulse surveys) Cost savings or value creation tied to continuous improvement initiatives
MetaMetrics, Inc
Durham, North Carolina
Description: Who We Are It happens millions of times each year: a learner receives a Lexile or Quantile measure from a formative, interim, or summative assessment. But each measure is unique. Because it's not just a moment in a learner's journey or an individual measure of reading and math ability, it's a connection. At MetaMetrics, everything we do supports that connection, from our commitment to states to how we engage with partners and how they serve educators and learner communities. Founded by educational researchers Malbert Smith and Jack Stenner, with grant support from the National Institutes of Child Health and Human Development, MetaMetrics provides the global standard for measuring literacy and numeracy. Relied upon across the entire educational ecosystem, our measures are rigorous, consistent, and actionable. And they've been trusted by individuals, educators, assessment providers, publishers, and policy makers for over 30 years. Producing measures for reading and math is the essence of what we do. But with our state and education partners, we do so much more. Lexile and Quantile measures activate a promoter effect that drives connections, so together we can inspire everyone to build life skills for a brighter tomorrow. About the Role The Vice President of Corporate Partner Success is a strategic leader responsible for ensuring that customers achieve measurable value and sustained success with MetaMetrics's core solutions, namely the Lexile and Quantile Frameworks. This role oversees the full customer journey-from onboarding and implementation through renewal-focusing on driving adoption, satisfaction, and learning outcomes across a diverse portfolio of corporate royalty partners. The VP will shape the company's customer success vision for these partners, build scalable processes, and oversee the successful execution of contract renewals for all domestic corporate royalty partnerships. As a member of the leadership team, the Vice President will collaborate closely with the Sales, Product, Research & Development, Finance, and Marketing teams to align customer success initiatives with overall business growth. This leader will use data-driven insights to improve customer health and guide product innovation. The VP will also expand key relationships across the Product, Sales, Marketing, and Implementation teams within our partner organizations. The ideal candidate combines a deep understanding of education product development with strong client relations and a passion for improving student outcomes. Essential Duties & Responsibilities Develop and execute the corporate partner customer success strategy to ensure adoption, satisfaction, and long-term retention. Oversee renewal strategy and execution of contracts to maximize retention, identify growth opportunities, and achieve revenue goals through trusted customer relationships. Drive customer onboarding and implementation excellence to ensure seamless setup of partner reports and accelerate clients' early value realization. Represent the voice of the customer within leadership and executive teams to influence company direction and ensure that products/services align with customer needs. Establish measurable success metrics and KPIs , including customer health scores, financial and usage forecast details, and retention metrics. Maintain accurate reporting via CRM and other technologies. Partner with Sales, Product, and R&D teams to field customer inquiries and align customer insights with product development, services, expansion opportunities, and go-to-market strategies. Create scalable customer programs -including training, support, and community engagement-to strengthen partnerships and advocacy. Attend/present at relevant conferences , prepare speaker proposals, and facilitate partner meetings, travel expected up to 25%. Conduct business reviews with both partner and internal stakeholders regularly to ensure alignment and account health. Supervisory Responsibilities This position may have direct supervisory responsibilities in the future. Requirements: Education and/or Experience: Bachelor's degree (in Education, Business, Communications, or related field) Master's degree preferred Professional experience: 7-10+ years (client relations, product development, and/or program management) Customer success/account management/partnership experience: 3-5+ years in senior/manager roles and prior track record managing renewals, adoption, and growth Product development experience: 2-4+ years in educational product development Deep understanding of K-12 assessment, test development, data use, and district decision-making Knowledge of sales analysis and related metrics Excellent organizational, time management, and communication skills. Computer Skills: Proficient in Windows environment, Microsoft Office (Word, Excel, PowerPoint), email, network file management, and Internet navigation, Google Suite, SmartSheet CRM experience required Communication Skills: Ability to communicate, present, and influence all levels of an organization, including executive and C-level PM18 Compensation details: 00 Yearly Salary PId04b5-
Description: Who We Are It happens millions of times each year: a learner receives a Lexile or Quantile measure from a formative, interim, or summative assessment. But each measure is unique. Because it's not just a moment in a learner's journey or an individual measure of reading and math ability, it's a connection. At MetaMetrics, everything we do supports that connection, from our commitment to states to how we engage with partners and how they serve educators and learner communities. Founded by educational researchers Malbert Smith and Jack Stenner, with grant support from the National Institutes of Child Health and Human Development, MetaMetrics provides the global standard for measuring literacy and numeracy. Relied upon across the entire educational ecosystem, our measures are rigorous, consistent, and actionable. And they've been trusted by individuals, educators, assessment providers, publishers, and policy makers for over 30 years. Producing measures for reading and math is the essence of what we do. But with our state and education partners, we do so much more. Lexile and Quantile measures activate a promoter effect that drives connections, so together we can inspire everyone to build life skills for a brighter tomorrow. About the Role The Vice President of Corporate Partner Success is a strategic leader responsible for ensuring that customers achieve measurable value and sustained success with MetaMetrics's core solutions, namely the Lexile and Quantile Frameworks. This role oversees the full customer journey-from onboarding and implementation through renewal-focusing on driving adoption, satisfaction, and learning outcomes across a diverse portfolio of corporate royalty partners. The VP will shape the company's customer success vision for these partners, build scalable processes, and oversee the successful execution of contract renewals for all domestic corporate royalty partnerships. As a member of the leadership team, the Vice President will collaborate closely with the Sales, Product, Research & Development, Finance, and Marketing teams to align customer success initiatives with overall business growth. This leader will use data-driven insights to improve customer health and guide product innovation. The VP will also expand key relationships across the Product, Sales, Marketing, and Implementation teams within our partner organizations. The ideal candidate combines a deep understanding of education product development with strong client relations and a passion for improving student outcomes. Essential Duties & Responsibilities Develop and execute the corporate partner customer success strategy to ensure adoption, satisfaction, and long-term retention. Oversee renewal strategy and execution of contracts to maximize retention, identify growth opportunities, and achieve revenue goals through trusted customer relationships. Drive customer onboarding and implementation excellence to ensure seamless setup of partner reports and accelerate clients' early value realization. Represent the voice of the customer within leadership and executive teams to influence company direction and ensure that products/services align with customer needs. Establish measurable success metrics and KPIs , including customer health scores, financial and usage forecast details, and retention metrics. Maintain accurate reporting via CRM and other technologies. Partner with Sales, Product, and R&D teams to field customer inquiries and align customer insights with product development, services, expansion opportunities, and go-to-market strategies. Create scalable customer programs -including training, support, and community engagement-to strengthen partnerships and advocacy. Attend/present at relevant conferences , prepare speaker proposals, and facilitate partner meetings, travel expected up to 25%. Conduct business reviews with both partner and internal stakeholders regularly to ensure alignment and account health. Supervisory Responsibilities This position may have direct supervisory responsibilities in the future. Requirements: Education and/or Experience: Bachelor's degree (in Education, Business, Communications, or related field) Master's degree preferred Professional experience: 7-10+ years (client relations, product development, and/or program management) Customer success/account management/partnership experience: 3-5+ years in senior/manager roles and prior track record managing renewals, adoption, and growth Product development experience: 2-4+ years in educational product development Deep understanding of K-12 assessment, test development, data use, and district decision-making Knowledge of sales analysis and related metrics Excellent organizational, time management, and communication skills. Computer Skills: Proficient in Windows environment, Microsoft Office (Word, Excel, PowerPoint), email, network file management, and Internet navigation, Google Suite, SmartSheet CRM experience required Communication Skills: Ability to communicate, present, and influence all levels of an organization, including executive and C-level PM18 Compensation details: 00 Yearly Salary PId04b5-
