Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Digital/Technical Product Manager Lead, the candidate selected for this opportunity will shepherd highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from innovation to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). This role supports the P&C Digital experience, and the ideal candidate will have a strong background in developing and executing related digital strategies and programs. Immediate areas of focus will be cross-channel opportunities to advance the digital claims and P&C conversational experiences, leading strategic innovation opportunities including test and learn orchestration to build out a center of excellence, and enabling the future of digital through cross functional and cohesive story-telling and strategic communication. Leads the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach). Ensures strategic alignment across the product and its stakeholders, suppliers, and customers. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer "needs" and "wants" as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies. Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products. Actively manages ambiguity, influences others to bring in "big picture" thinking and drives clarity, solutions, and execution plan among team and stakeholders. Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management. Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards. Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership. What sets you apart: Best in class, executive level communication and story-telling skills, including written communication, able to clearly articulate complex concepts in consumable ways. Deep business technology experience focused on P&C insurance, with emphasis on supporting Claims and/or Sales / Services. Advanced understanding of digital and/or digital contact center capabilities, including emerging and innovative channel capabilities and relevant competitive landscape. Strategic thinking, with strong organizational skills and demonstrated ability to establish best practices to support development and communication of long-term visions and roadmaps, managing transition from strategy to execution. Expert-level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment. Must be able to demonstrate timely delivery of meaningful results. Experience with operational and financial value generation. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/11/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Digital/Technical Product Manager Lead, the candidate selected for this opportunity will shepherd highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from innovation to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). This role supports the P&C Digital experience, and the ideal candidate will have a strong background in developing and executing related digital strategies and programs. Immediate areas of focus will be cross-channel opportunities to advance the digital claims and P&C conversational experiences, leading strategic innovation opportunities including test and learn orchestration to build out a center of excellence, and enabling the future of digital through cross functional and cohesive story-telling and strategic communication. Leads the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach). Ensures strategic alignment across the product and its stakeholders, suppliers, and customers. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer "needs" and "wants" as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies. Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products. Actively manages ambiguity, influences others to bring in "big picture" thinking and drives clarity, solutions, and execution plan among team and stakeholders. Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management. Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards. Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership. What sets you apart: Best in class, executive level communication and story-telling skills, including written communication, able to clearly articulate complex concepts in consumable ways. Deep business technology experience focused on P&C insurance, with emphasis on supporting Claims and/or Sales / Services. Advanced understanding of digital and/or digital contact center capabilities, including emerging and innovative channel capabilities and relevant competitive landscape. Strategic thinking, with strong organizational skills and demonstrated ability to establish best practices to support development and communication of long-term visions and roadmaps, managing transition from strategy to execution. Expert-level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment. Must be able to demonstrate timely delivery of meaningful results. Experience with operational and financial value generation. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Digital/Technical Product Manager Lead, the candidate selected for this opportunity will shepherd highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from innovation to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). This role supports the P&C Digital experience, and the ideal candidate will have a strong background in developing and executing related digital strategies and programs. Immediate areas of focus will be cross-channel opportunities to advance the digital claims and P&C conversational experiences, leading strategic innovation opportunities including test and learn orchestration to build out a center of excellence, and enabling the future of digital through cross functional and cohesive story-telling and strategic communication. Leads the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach). Ensures strategic alignment across the product and its stakeholders, suppliers, and customers. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer "needs" and "wants" as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies. Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products. Actively manages ambiguity, influences others to bring in "big picture" thinking and drives clarity, solutions, and execution plan among team and stakeholders. Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management. Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards. Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership. What sets you apart: Best in class, executive level communication and story-telling skills, including written communication, able to clearly articulate complex concepts in consumable ways. Deep business technology experience focused on P&C insurance, with emphasis on supporting Claims and/or Sales / Services. Advanced understanding of digital and/or digital contact center capabilities, including emerging and innovative channel capabilities and relevant competitive landscape. Strategic thinking, with strong organizational skills and demonstrated ability to establish best practices to support development and communication of long-term visions and roadmaps, managing transition from strategy to execution. Expert-level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment. Must be able to demonstrate timely delivery of meaningful results. Experience with operational and financial value generation. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/11/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Digital/Technical Product Manager Lead, the candidate selected for this opportunity will shepherd highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from innovation to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). This role supports the P&C Digital experience, and the ideal candidate will have a strong background in developing and executing related digital strategies and programs. Immediate areas of focus will be cross-channel opportunities to advance the digital claims and P&C conversational experiences, leading strategic innovation opportunities including test and learn orchestration to build out a center of excellence, and enabling the future of digital through cross functional and cohesive story-telling and strategic communication. Leads the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach). Ensures strategic alignment across the product and its stakeholders, suppliers, and customers. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer "needs" and "wants" as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies. Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products. Actively manages ambiguity, influences others to bring in "big picture" thinking and drives clarity, solutions, and execution plan among team and stakeholders. Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management. Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards. Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership. What sets you apart: Best in class, executive level communication and story-telling skills, including written communication, able to clearly articulate complex concepts in consumable ways. Deep business technology experience focused on P&C insurance, with emphasis on supporting Claims and/or Sales / Services. Advanced understanding of digital and/or digital contact center capabilities, including emerging and innovative channel capabilities and relevant competitive landscape. Strategic thinking, with strong organizational skills and demonstrated ability to establish best practices to support development and communication of long-term visions and roadmaps, managing transition from strategy to execution. Expert-level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment. Must be able to demonstrate timely delivery of meaningful results. Experience with operational and financial value generation. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Digital/Technical Product Manager Lead, the candidate selected for this opportunity will shepherd highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from innovation to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). This role supports the P&C Digital experience, and the ideal candidate will have a strong background in developing and executing related digital strategies and programs. Immediate areas of focus will be cross-channel opportunities to advance the digital claims and P&C conversational experiences, leading strategic innovation opportunities including test and learn orchestration to build out a center of excellence, and enabling the future of digital through cross functional and cohesive story-telling and strategic communication. Leads the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach). Ensures strategic alignment across the product and its stakeholders, suppliers, and customers. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer "needs" and "wants" as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies. Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products. Actively manages ambiguity, influences others to bring in "big picture" thinking and drives clarity, solutions, and execution plan among team and stakeholders. Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management. Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards. Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership. What sets you apart: Best in class, executive level communication and story-telling skills, including written communication, able to clearly articulate complex concepts in consumable ways. Deep business technology experience focused on P&C insurance, with emphasis on supporting Claims and/or Sales / Services. Advanced understanding of digital and/or digital contact center capabilities, including emerging and innovative channel capabilities and relevant competitive landscape. Strategic thinking, with strong organizational skills and demonstrated ability to establish best practices to support development and communication of long-term visions and roadmaps, managing transition from strategy to execution. Expert-level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment. Must be able to demonstrate timely delivery of meaningful results. Experience with operational and financial value generation. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/11/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Digital/Technical Product Manager Lead, the candidate selected for this opportunity will shepherd highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from innovation to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). This role supports the P&C Digital experience, and the ideal candidate will have a strong background in developing and executing related digital strategies and programs. Immediate areas of focus will be cross-channel opportunities to advance the digital claims and P&C conversational experiences, leading strategic innovation opportunities including test and learn orchestration to build out a center of excellence, and enabling the future of digital through cross functional and cohesive story-telling and strategic communication. Leads the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach). Ensures strategic alignment across the product and its stakeholders, suppliers, and customers. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer "needs" and "wants" as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies. Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products. Actively manages ambiguity, influences others to bring in "big picture" thinking and drives clarity, solutions, and execution plan among team and stakeholders. Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management. Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards. Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership. What sets you apart: Best in class, executive level communication and story-telling skills, including written communication, able to clearly articulate complex concepts in consumable ways. Deep business technology experience focused on P&C insurance, with emphasis on supporting Claims and/or Sales / Services. Advanced understanding of digital and/or digital contact center capabilities, including emerging and innovative channel capabilities and relevant competitive landscape. Strategic thinking, with strong organizational skills and demonstrated ability to establish best practices to support development and communication of long-term visions and roadmaps, managing transition from strategy to execution. Expert-level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment. Must be able to demonstrate timely delivery of meaningful results. Experience with operational and financial value generation. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Digital/Technical Product Manager Lead, the candidate selected for this opportunity will shepherd highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from innovation to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). This role supports the P&C Digital experience, and the ideal candidate will have a strong background in developing and executing related digital strategies and programs. Immediate areas of focus will be cross-channel opportunities to advance the digital claims and P&C conversational experiences, leading strategic innovation opportunities including test and learn orchestration to build out a center of excellence, and enabling the future of digital through cross functional and cohesive story-telling and strategic communication. Leads the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach). Ensures strategic alignment across the product and its stakeholders, suppliers, and customers. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer "needs" and "wants" as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies. Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products. Actively manages ambiguity, influences others to bring in "big picture" thinking and drives clarity, solutions, and execution plan among team and stakeholders. Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management. Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards. Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership. What sets you apart: Best in class, executive level communication and story-telling skills, including written communication, able to clearly articulate complex concepts in consumable ways. Deep business technology experience focused on P&C insurance, with emphasis on supporting Claims and/or Sales / Services. Advanced understanding of digital and/or digital contact center capabilities, including emerging and innovative channel capabilities and relevant competitive landscape. Strategic thinking, with strong organizational skills and demonstrated ability to establish best practices to support development and communication of long-term visions and roadmaps, managing transition from strategy to execution. Expert-level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment. Must be able to demonstrate timely delivery of meaningful results. Experience with operational and financial value generation. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/11/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Digital/Technical Product Manager Lead, the candidate selected for this opportunity will shepherd highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from innovation to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). This role supports the P&C Digital experience, and the ideal candidate will have a strong background in developing and executing related digital strategies and programs. Immediate areas of focus will be cross-channel opportunities to advance the digital claims and P&C conversational experiences, leading strategic innovation opportunities including test and learn orchestration to build out a center of excellence, and enabling the future of digital through cross functional and cohesive story-telling and strategic communication. Leads the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach). Ensures strategic alignment across the product and its stakeholders, suppliers, and customers. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer "needs" and "wants" as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies. Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products. Actively manages ambiguity, influences others to bring in "big picture" thinking and drives clarity, solutions, and execution plan among team and stakeholders. Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management. Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards. Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership. What sets you apart: Best in class, executive level communication and story-telling skills, including written communication, able to clearly articulate complex concepts in consumable ways. Deep business technology experience focused on P&C insurance, with emphasis on supporting Claims and/or Sales / Services. Advanced understanding of digital and/or digital contact center capabilities, including emerging and innovative channel capabilities and relevant competitive landscape. Strategic thinking, with strong organizational skills and demonstrated ability to establish best practices to support development and communication of long-term visions and roadmaps, managing transition from strategy to execution. Expert-level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment. Must be able to demonstrate timely delivery of meaningful results. Experience with operational and financial value generation. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
BHE GT&S JOB DESCRIPTION BHE GT&S has an exciting career opportunity for an Associate LNG Technician (Operations), LNG Technician (Operations), or Sr LNG Technician (Operations) at our Cove Point facility located in Lusby, MD. RESPONSIBILITIES Associate LNG Technician/LNG Technician (Operations) Principal duty is as plant field Operator proficient in the operation of all plant processes and utilities. Mastery of the subject matter or diversified knowledge of principles and practice in broad areas of assignments and related fields Performs the duties of an LNG terminal operator in a rotational shift environment including holiday weekends and nights. May operate Distributed Control System (DCS) consoles and LNG process systems understanding and adhering to safety protocols. Operates all plant utilities including air waterpower/steam generation GTG operation sanitation and nitrogen. Monitors and performs operator duties for the loading/unloading of LNG ships. Review and train on environmental safety operations and security procedures. Operates the facility recognizing the safety and environmental consequences of actions taken. Achieves the highest levels of environmental and safety compliance. Records and evaluates operating performance data and informs Shift Supervisor and/or Management of potential problems and failures in a timely manner. Works with Shift Supervisor and/or Lead Operator to expeditiously resolve plant problems and improve plant reliability and safety. May analyze chemistry and adjust chemical concentrations as required. Monitor steam piping system and associated equipment; obtain readings from steam condensate and flow meters and interpret readings to make necessary repairs or adjustments. Performs all duties applying safety and environmental protocols and adhering to regulatory mandates. Sr LNG Technician (Operations) The LNG Senior Technician (Operations) reports directly to the Shift Supervisor and is a member of a multi-disciplined crew responsible for the operation of a liquefied natural gas (LNG) import/export and liquefaction/re-gasification terminal including LNG process systems infrastructure power/steam generation controls and emergency response and operation of the Distributed Control System (DCS) consoles. Dedication sensitivity to safety issues and compliance with policies and procedures is essential for the safe reliable and efficient operation of the terminal. Understands and follows LNG plant operating procedures safe handling practices equipment maintenance protocols governmental regulations and related technical and safety codes standards and reporting requirements is required. In-depth knowledge of the physical properties of LNG surroundings and is able to identify relevant equipment. Principal duty is as Control Room Operator proficient in the operation of the DCS consoles and all plant utilities. Mastery of the subject matter or diversified knowledge of principles and practice in broad areas of assignments and related fields. Performs the duties of an LNG terminal operator in a rotational shift environment including holiday weekends and nights. Operates Distributed Control System (DCS) consoles and LNG process systems understanding and adhering to safety protocols. Operates all plant utilities including air waterpower/steam generation GTG operations sanitation and nitrogen. Monitors the loading/unloading of LNG ships. Review and trains on environmental safety operations and security procedures. Operates the facility recognizing the safety and environmental consequences of actions taken. Achieves the highest levels of environmental and safety compliance. Records and evaluates operating performance data and informs Shift Supervisor and/or Management of potential problems and failures in a timely manner. Works with Shift Supervisor and/or Lead Operator to expeditiously resolve plant problems and improve plant reliability and safety. May analyze chemistry and adjust chemical concentrations as required. Monitor steam piping system and associated equipment; obtain readings from steam condensate and flow meters and interpret readings to make necessary repairs or adjustments. Performs all duties applying safety and environmental protocols and adhering to regulatory mandates. Carries out other duties as assigned. Give direction to LNG Technicians as necessary. Confined Space Training and Fire Brigade Training will be required for the successful candidate. Must be able to work on offshore platform Must be able to lift at least 25lbs Please note that this position does not support sponsorship at this time. Relocation assistance for this position is available dependent upon meeting eligibility requirements. QUALIFICATIONS Associate LNG Technician (Operations): 0-2 years' experience in an industrial setting process/product chemical engineering or operations, or power plant operations, depending on type of experience. Recent experience in a processing environment (petrochemical NGL, cryogenic natural gas processing, or hydrocarbon processing) and Control Room experience is preferred. LNG Technician (Operations): Three (3) years' experience in an industrial setting process/product chemical engineering or operations, or power plant operations, depending on type of experience. Recent experience with LNG and Control Room experience is preferred, however, petrochemical NGL, cryogenic natural gas processing, or hydrocarbon processing experience may be acceptable. Knowledge of analytical chemistry and laboratory concepts and techniques, particularly as they relate to analytical techniques for high-purity water. Knowledge of environmental regulations. Basic computer skills with a knowledge of Microsoft Word and Excel. Analytical and deductive reasoning skills. Laboratory skills. Oral and written communication skills, instrumentation skills, and mathematical skills. Ability to troubleshoot and solve equipment or process problems. Ability to conduct site inspections or walk downs, including working at heights. Sr LNG Technician (Operations) Five (5) years' experience in an industrial setting process/product chemical engineering or operations, or power plant operations, depending on type of experience. Full knowledge of analytical chemistry and laboratory concepts and techniques, particularly as they relate to analytical techniques for high-purity water. Knowledge of environmental regulations. Basic computer skills with a knowledge of Microsoft Word and Excel. Strong analytical and deductive reasoning skills, laboratory skills, oral and written communication skills, technical writing skills, instrumentation skills, and mathematical skills. Full ability to troubleshoot and solve equipment or process problems. Full ability to conduct site inspections or walk downs, including working at heights Contribute to a team-centric work environment based on mutual respect and integrity. Support the Company's CHAMPION culture, which centers around personal responsibility, continuous improvement and delivering quality for our customers. Education Requirements Education Level: Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: High School graduate Required: GED Preferred Licenses, Certifications, Qualifications or Standards Must have a valid TWIC card or proof of TWIC card application prior to employment Must have and maintain a valid CPR/First Aid Certification. Must have and maintain a valid Respiratory Fit Test Certification. Employees must be able to perform the essential functions of the position, with or without an accommodation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Position descriptions are developed as guides for the employees of BHE GT&S. The management team of BHE GT&S reserves the right to modify job responsibilities and position requirements to meet the corporate business goals and needs. ABOUT THE TEAM BHE GT&S is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation. JOB INFO Job Identification Job Category LNG Operations Posting Date 2025-12-10 Apply Before 2026-01-15T04:59 00 Job Schedule Full time Locations 2100 Cove Point Rd, Lusby, MD, 20657, US . click apply for full job details
12/11/2025
Full time
BHE GT&S JOB DESCRIPTION BHE GT&S has an exciting career opportunity for an Associate LNG Technician (Operations), LNG Technician (Operations), or Sr LNG Technician (Operations) at our Cove Point facility located in Lusby, MD. RESPONSIBILITIES Associate LNG Technician/LNG Technician (Operations) Principal duty is as plant field Operator proficient in the operation of all plant processes and utilities. Mastery of the subject matter or diversified knowledge of principles and practice in broad areas of assignments and related fields Performs the duties of an LNG terminal operator in a rotational shift environment including holiday weekends and nights. May operate Distributed Control System (DCS) consoles and LNG process systems understanding and adhering to safety protocols. Operates all plant utilities including air waterpower/steam generation GTG operation sanitation and nitrogen. Monitors and performs operator duties for the loading/unloading of LNG ships. Review and train on environmental safety operations and security procedures. Operates the facility recognizing the safety and environmental consequences of actions taken. Achieves the highest levels of environmental and safety compliance. Records and evaluates operating performance data and informs Shift Supervisor and/or Management of potential problems and failures in a timely manner. Works with Shift Supervisor and/or Lead Operator to expeditiously resolve plant problems and improve plant reliability and safety. May analyze chemistry and adjust chemical concentrations as required. Monitor steam piping system and associated equipment; obtain readings from steam condensate and flow meters and interpret readings to make necessary repairs or adjustments. Performs all duties applying safety and environmental protocols and adhering to regulatory mandates. Sr LNG Technician (Operations) The LNG Senior Technician (Operations) reports directly to the Shift Supervisor and is a member of a multi-disciplined crew responsible for the operation of a liquefied natural gas (LNG) import/export and liquefaction/re-gasification terminal including LNG process systems infrastructure power/steam generation controls and emergency response and operation of the Distributed Control System (DCS) consoles. Dedication sensitivity to safety issues and compliance with policies and procedures is essential for the safe reliable and efficient operation of the terminal. Understands and follows LNG plant operating procedures safe handling practices equipment maintenance protocols governmental regulations and related technical and safety codes standards and reporting requirements is required. In-depth knowledge of the physical properties of LNG surroundings and is able to identify relevant equipment. Principal duty is as Control Room Operator proficient in the operation of the DCS consoles and all plant utilities. Mastery of the subject matter or diversified knowledge of principles and practice in broad areas of assignments and related fields. Performs the duties of an LNG terminal operator in a rotational shift environment including holiday weekends and nights. Operates Distributed Control System (DCS) consoles and LNG process systems understanding and adhering to safety protocols. Operates all plant utilities including air waterpower/steam generation GTG operations sanitation and nitrogen. Monitors the loading/unloading of LNG ships. Review and trains on environmental safety operations and security procedures. Operates the facility recognizing the safety and environmental consequences of actions taken. Achieves the highest levels of environmental and safety compliance. Records and evaluates operating performance data and informs Shift Supervisor and/or Management of potential problems and failures in a timely manner. Works with Shift Supervisor and/or Lead Operator to expeditiously resolve plant problems and improve plant reliability and safety. May analyze chemistry and adjust chemical concentrations as required. Monitor steam piping system and associated equipment; obtain readings from steam condensate and flow meters and interpret readings to make necessary repairs or adjustments. Performs all duties applying safety and environmental protocols and adhering to regulatory mandates. Carries out other duties as assigned. Give direction to LNG Technicians as necessary. Confined Space Training and Fire Brigade Training will be required for the successful candidate. Must be able to work on offshore platform Must be able to lift at least 25lbs Please note that this position does not support sponsorship at this time. Relocation assistance for this position is available dependent upon meeting eligibility requirements. QUALIFICATIONS Associate LNG Technician (Operations): 0-2 years' experience in an industrial setting process/product chemical engineering or operations, or power plant operations, depending on type of experience. Recent experience in a processing environment (petrochemical NGL, cryogenic natural gas processing, or hydrocarbon processing) and Control Room experience is preferred. LNG Technician (Operations): Three (3) years' experience in an industrial setting process/product chemical engineering or operations, or power plant operations, depending on type of experience. Recent experience with LNG and Control Room experience is preferred, however, petrochemical NGL, cryogenic natural gas processing, or hydrocarbon processing experience may be acceptable. Knowledge of analytical chemistry and laboratory concepts and techniques, particularly as they relate to analytical techniques for high-purity water. Knowledge of environmental regulations. Basic computer skills with a knowledge of Microsoft Word and Excel. Analytical and deductive reasoning skills. Laboratory skills. Oral and written communication skills, instrumentation skills, and mathematical skills. Ability to troubleshoot and solve equipment or process problems. Ability to conduct site inspections or walk downs, including working at heights. Sr LNG Technician (Operations) Five (5) years' experience in an industrial setting process/product chemical engineering or operations, or power plant operations, depending on type of experience. Full knowledge of analytical chemistry and laboratory concepts and techniques, particularly as they relate to analytical techniques for high-purity water. Knowledge of environmental regulations. Basic computer skills with a knowledge of Microsoft Word and Excel. Strong analytical and deductive reasoning skills, laboratory skills, oral and written communication skills, technical writing skills, instrumentation skills, and mathematical skills. Full ability to troubleshoot and solve equipment or process problems. Full ability to conduct site inspections or walk downs, including working at heights Contribute to a team-centric work environment based on mutual respect and integrity. Support the Company's CHAMPION culture, which centers around personal responsibility, continuous improvement and delivering quality for our customers. Education Requirements Education Level: Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: High School graduate Required: GED Preferred Licenses, Certifications, Qualifications or Standards Must have a valid TWIC card or proof of TWIC card application prior to employment Must have and maintain a valid CPR/First Aid Certification. Must have and maintain a valid Respiratory Fit Test Certification. Employees must be able to perform the essential functions of the position, with or without an accommodation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Position descriptions are developed as guides for the employees of BHE GT&S. The management team of BHE GT&S reserves the right to modify job responsibilities and position requirements to meet the corporate business goals and needs. ABOUT THE TEAM BHE GT&S is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation. JOB INFO Job Identification Job Category LNG Operations Posting Date 2025-12-10 Apply Before 2026-01-15T04:59 00 Job Schedule Full time Locations 2100 Cove Point Rd, Lusby, MD, 20657, US . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Digital/Technical Product Manager Lead, the candidate selected for this opportunity will shepherd highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from innovation to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). This role supports the P&C Digital experience, and the ideal candidate will have a strong background in developing and executing related digital strategies and programs. Immediate areas of focus will be cross-channel opportunities to advance the digital claims and P&C conversational experiences, leading strategic innovation opportunities including test and learn orchestration to build out a center of excellence, and enabling the future of digital through cross functional and cohesive story-telling and strategic communication. Leads the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach). Ensures strategic alignment across the product and its stakeholders, suppliers, and customers. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer "needs" and "wants" as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies. Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products. Actively manages ambiguity, influences others to bring in "big picture" thinking and drives clarity, solutions, and execution plan among team and stakeholders. Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management. Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards. Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership. What sets you apart: Best in class, executive level communication and story-telling skills, including written communication, able to clearly articulate complex concepts in consumable ways. Deep business technology experience focused on P&C insurance, with emphasis on supporting Claims and/or Sales / Services. Advanced understanding of digital and/or digital contact center capabilities, including emerging and innovative channel capabilities and relevant competitive landscape. Strategic thinking, with strong organizational skills and demonstrated ability to establish best practices to support development and communication of long-term visions and roadmaps, managing transition from strategy to execution. Expert-level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment. Must be able to demonstrate timely delivery of meaningful results. Experience with operational and financial value generation. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/11/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Digital/Technical Product Manager Lead, the candidate selected for this opportunity will shepherd highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from innovation to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). This role supports the P&C Digital experience, and the ideal candidate will have a strong background in developing and executing related digital strategies and programs. Immediate areas of focus will be cross-channel opportunities to advance the digital claims and P&C conversational experiences, leading strategic innovation opportunities including test and learn orchestration to build out a center of excellence, and enabling the future of digital through cross functional and cohesive story-telling and strategic communication. Leads the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach). Ensures strategic alignment across the product and its stakeholders, suppliers, and customers. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer "needs" and "wants" as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies. Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products. Actively manages ambiguity, influences others to bring in "big picture" thinking and drives clarity, solutions, and execution plan among team and stakeholders. Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management. Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards. Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership. What sets you apart: Best in class, executive level communication and story-telling skills, including written communication, able to clearly articulate complex concepts in consumable ways. Deep business technology experience focused on P&C insurance, with emphasis on supporting Claims and/or Sales / Services. Advanced understanding of digital and/or digital contact center capabilities, including emerging and innovative channel capabilities and relevant competitive landscape. Strategic thinking, with strong organizational skills and demonstrated ability to establish best practices to support development and communication of long-term visions and roadmaps, managing transition from strategy to execution. Expert-level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment. Must be able to demonstrate timely delivery of meaningful results. Experience with operational and financial value generation. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Digital/Technical Product Manager Lead, the candidate selected for this opportunity will shepherd highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from innovation to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). This role supports the P&C Digital experience, and the ideal candidate will have a strong background in developing and executing related digital strategies and programs. Immediate areas of focus will be cross-channel opportunities to advance the digital claims and P&C conversational experiences, leading strategic innovation opportunities including test and learn orchestration to build out a center of excellence, and enabling the future of digital through cross functional and cohesive story-telling and strategic communication. Leads the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach). Ensures strategic alignment across the product and its stakeholders, suppliers, and customers. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer "needs" and "wants" as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies. Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products. Actively manages ambiguity, influences others to bring in "big picture" thinking and drives clarity, solutions, and execution plan among team and stakeholders. Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management. Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards. Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership. What sets you apart: Best in class, executive level communication and story-telling skills, including written communication, able to clearly articulate complex concepts in consumable ways. Deep business technology experience focused on P&C insurance, with emphasis on supporting Claims and/or Sales / Services. Advanced understanding of digital and/or digital contact center capabilities, including emerging and innovative channel capabilities and relevant competitive landscape. Strategic thinking, with strong organizational skills and demonstrated ability to establish best practices to support development and communication of long-term visions and roadmaps, managing transition from strategy to execution. Expert-level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment. Must be able to demonstrate timely delivery of meaningful results. Experience with operational and financial value generation. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/11/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Digital/Technical Product Manager Lead, the candidate selected for this opportunity will shepherd highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from innovation to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). This role supports the P&C Digital experience, and the ideal candidate will have a strong background in developing and executing related digital strategies and programs. Immediate areas of focus will be cross-channel opportunities to advance the digital claims and P&C conversational experiences, leading strategic innovation opportunities including test and learn orchestration to build out a center of excellence, and enabling the future of digital through cross functional and cohesive story-telling and strategic communication. Leads the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach). Ensures strategic alignment across the product and its stakeholders, suppliers, and customers. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer "needs" and "wants" as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies. Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products. Actively manages ambiguity, influences others to bring in "big picture" thinking and drives clarity, solutions, and execution plan among team and stakeholders. Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management. Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards. Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership. What sets you apart: Best in class, executive level communication and story-telling skills, including written communication, able to clearly articulate complex concepts in consumable ways. Deep business technology experience focused on P&C insurance, with emphasis on supporting Claims and/or Sales / Services. Advanced understanding of digital and/or digital contact center capabilities, including emerging and innovative channel capabilities and relevant competitive landscape. Strategic thinking, with strong organizational skills and demonstrated ability to establish best practices to support development and communication of long-term visions and roadmaps, managing transition from strategy to execution. Expert-level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment. Must be able to demonstrate timely delivery of meaningful results. Experience with operational and financial value generation. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Digital/Technical Product Manager Lead, the candidate selected for this opportunity will shepherd highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from innovation to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). This role supports the P&C Digital experience, and the ideal candidate will have a strong background in developing and executing related digital strategies and programs. Immediate areas of focus will be cross-channel opportunities to advance the digital claims and P&C conversational experiences, leading strategic innovation opportunities including test and learn orchestration to build out a center of excellence, and enabling the future of digital through cross functional and cohesive story-telling and strategic communication. Leads the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach). Ensures strategic alignment across the product and its stakeholders, suppliers, and customers. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer "needs" and "wants" as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies. Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products. Actively manages ambiguity, influences others to bring in "big picture" thinking and drives clarity, solutions, and execution plan among team and stakeholders. Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management. Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards. Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership. What sets you apart: Best in class, executive level communication and story-telling skills, including written communication, able to clearly articulate complex concepts in consumable ways. Deep business technology experience focused on P&C insurance, with emphasis on supporting Claims and/or Sales / Services. Advanced understanding of digital and/or digital contact center capabilities, including emerging and innovative channel capabilities and relevant competitive landscape. Strategic thinking, with strong organizational skills and demonstrated ability to establish best practices to support development and communication of long-term visions and roadmaps, managing transition from strategy to execution. Expert-level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment. Must be able to demonstrate timely delivery of meaningful results. Experience with operational and financial value generation. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/11/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Digital/Technical Product Manager Lead, the candidate selected for this opportunity will shepherd highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from innovation to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). This role supports the P&C Digital experience, and the ideal candidate will have a strong background in developing and executing related digital strategies and programs. Immediate areas of focus will be cross-channel opportunities to advance the digital claims and P&C conversational experiences, leading strategic innovation opportunities including test and learn orchestration to build out a center of excellence, and enabling the future of digital through cross functional and cohesive story-telling and strategic communication. Leads the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach). Ensures strategic alignment across the product and its stakeholders, suppliers, and customers. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer "needs" and "wants" as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies. Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products. Actively manages ambiguity, influences others to bring in "big picture" thinking and drives clarity, solutions, and execution plan among team and stakeholders. Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management. Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards. Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership. What sets you apart: Best in class, executive level communication and story-telling skills, including written communication, able to clearly articulate complex concepts in consumable ways. Deep business technology experience focused on P&C insurance, with emphasis on supporting Claims and/or Sales / Services. Advanced understanding of digital and/or digital contact center capabilities, including emerging and innovative channel capabilities and relevant competitive landscape. Strategic thinking, with strong organizational skills and demonstrated ability to establish best practices to support development and communication of long-term visions and roadmaps, managing transition from strategy to execution. Expert-level experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment. Must be able to demonstrate timely delivery of meaningful results. Experience with operational and financial value generation. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager Senior, Information Security (Application Security), you will lead our Application Security Engineering (ASE) Team. ASE team is responsible for supporting the business in the protection and secure development of USAA application by ensuring security throughout the Software Development Process (SDLC). This leader will also be responsible for identifying emerging risks, documenting, and building business cases to address them. This team is a part of our Cyber Threat Operation Center (CTOC), which protects, detects and responds to cyber security events. The CTOC is comprised of several teams that partner as needed to provide centralized and coordinated response and mitigation activities. Leads one or more analytical, business or technical support functions and is responsible for the implementation and management of enterprise information security policies, standards, processes and solutions that ensure USAA establishes, deepens and retains a best-in-class security posture. Develops, designs and implements security governance and assurance processes within security domains. This role has a direct impact on protecting USAA's brand and reputation within assigned Information Security domains. Plans and organizes activities of professional and administrative staff engaged in providing information security/cyber security services associated with existing and emerging security risks in a complex and highly regulated environment. Partners with the lines-of-business, Enterprise Risk and Compliance, Audit Services, and Legal, to support enterprise information security risk and compliance initiatives. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Responsible for ownership and execution of one or more critical security domains or capabilities. Implements senior leadership's strategic vision and leads their team in the compliant day-to-day completion of their assigned information security domain. Chips in to the organization's short and long-term vision, strategies, goals and metrics. Leads effective operation of assigned information security domain's day-to-day operations including capacity, resilience and dependability capabilities and how changes in conditions, operations, or the environment will affect the system's operation. Develops, reviews, and communicates information security risk management policies and procedures to ensure appropriateness and adequacy versus industry standard methodologies and regulatory requirements. Responsible for developing performance indicators and reporting the status of information security activities and alerting management to potential risks, compliance issues, and operational inefficiencies. Develops, designs, and delivers a sustainable governance and assurance model within multiple domains. Identifies, monitors and evaluates operational solutions to reduce information security risk, meet compliance requirements and increase enterprise workforce efficiency, business agility and workforce scalability. Promotes information security awareness within their teams and across Enterprise Security Group. Serves as financial steward for the organization and handles workforce and budgets to ensure they cost-effectively meet the needs of the organization. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Information Security, Information Technology, Computer Science, Business Administration, Information Systems/Management or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of related information security experience in one or more domains, e.g.: Cybersecurity, Identity and Access Management, Information Assurance and Governance, Operational Risk Management and/or Information Technology to include considerable accountability for projects, programs, processes or policies. 2 years of direct team lead, supervisory, or management experience in an Information Security or Information Technology domain. 2 years of researching, designing, or implementing technology, information security or cybersecurity solutions in a large financial institution or large enterprise information security program with a consistent track record of delivering results in compliance with federal/state/regulatory information security and risk management policies, standards, and guidelines. Working knowledge of relevant regulations and standards related to risk management and information security, e.g.: FFIEC, Gramm-Leach-Bliley, FFIEC Cybersecurity Assessment Tool, NIST Cybersecurity Framework and the Payment Card Industry Data Security Standard. Strong written and verbal communication skills, including the ability to communicate technical analyses to a non-technical audience. Strong knowledge of security technologies to include cryptography, authentication, authorization, and controls. Strong Knowledge of IT risks and experience implementing security solutions. Knowledge of threats, vulnerabilities, attack methods and countermeasures for web-based applications, networks, and cyber security solutions. Expertise in risk management processes and principles. Familiarity with budgets, forecasting, and executing on the budgets for the applicable information security, cybersecurity, or technology support function. What sets you apart: Robust understanding of Application Security Standard and Frameworks (OWASP Top 10, OWASP SAMM, BSIMM, NIST SSDF, etc.) Familiarity with application security testing tools (SAST/DAST/SCA/Containers) and Web Application Firewall (WAF) Familiarity with Agile Workflows and Software Development Process (SDLC) Strong relationship management skills and ability to engage business partners across the enterprise. Compensation range: The salary range for this position is: $138,230.00 - $264,200.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/11/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager Senior, Information Security (Application Security), you will lead our Application Security Engineering (ASE) Team. ASE team is responsible for supporting the business in the protection and secure development of USAA application by ensuring security throughout the Software Development Process (SDLC). This leader will also be responsible for identifying emerging risks, documenting, and building business cases to address them. This team is a part of our Cyber Threat Operation Center (CTOC), which protects, detects and responds to cyber security events. The CTOC is comprised of several teams that partner as needed to provide centralized and coordinated response and mitigation activities. Leads one or more analytical, business or technical support functions and is responsible for the implementation and management of enterprise information security policies, standards, processes and solutions that ensure USAA establishes, deepens and retains a best-in-class security posture. Develops, designs and implements security governance and assurance processes within security domains. This role has a direct impact on protecting USAA's brand and reputation within assigned Information Security domains. Plans and organizes activities of professional and administrative staff engaged in providing information security/cyber security services associated with existing and emerging security risks in a complex and highly regulated environment. Partners with the lines-of-business, Enterprise Risk and Compliance, Audit Services, and Legal, to support enterprise information security risk and compliance initiatives. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Responsible for ownership and execution of one or more critical security domains or capabilities. Implements senior leadership's strategic vision and leads their team in the compliant day-to-day completion of their assigned information security domain. Chips in to the organization's short and long-term vision, strategies, goals and metrics. Leads effective operation of assigned information security domain's day-to-day operations including capacity, resilience and dependability capabilities and how changes in conditions, operations, or the environment will affect the system's operation. Develops, reviews, and communicates information security risk management policies and procedures to ensure appropriateness and adequacy versus industry standard methodologies and regulatory requirements. Responsible for developing performance indicators and reporting the status of information security activities and alerting management to potential risks, compliance issues, and operational inefficiencies. Develops, designs, and delivers a sustainable governance and assurance model within multiple domains. Identifies, monitors and evaluates operational solutions to reduce information security risk, meet compliance requirements and increase enterprise workforce efficiency, business agility and workforce scalability. Promotes information security awareness within their teams and across Enterprise Security Group. Serves as financial steward for the organization and handles workforce and budgets to ensure they cost-effectively meet the needs of the organization. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Information Security, Information Technology, Computer Science, Business Administration, Information Systems/Management or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of related information security experience in one or more domains, e.g.: Cybersecurity, Identity and Access Management, Information Assurance and Governance, Operational Risk Management and/or Information Technology to include considerable accountability for projects, programs, processes or policies. 2 years of direct team lead, supervisory, or management experience in an Information Security or Information Technology domain. 2 years of researching, designing, or implementing technology, information security or cybersecurity solutions in a large financial institution or large enterprise information security program with a consistent track record of delivering results in compliance with federal/state/regulatory information security and risk management policies, standards, and guidelines. Working knowledge of relevant regulations and standards related to risk management and information security, e.g.: FFIEC, Gramm-Leach-Bliley, FFIEC Cybersecurity Assessment Tool, NIST Cybersecurity Framework and the Payment Card Industry Data Security Standard. Strong written and verbal communication skills, including the ability to communicate technical analyses to a non-technical audience. Strong knowledge of security technologies to include cryptography, authentication, authorization, and controls. Strong Knowledge of IT risks and experience implementing security solutions. Knowledge of threats, vulnerabilities, attack methods and countermeasures for web-based applications, networks, and cyber security solutions. Expertise in risk management processes and principles. Familiarity with budgets, forecasting, and executing on the budgets for the applicable information security, cybersecurity, or technology support function. What sets you apart: Robust understanding of Application Security Standard and Frameworks (OWASP Top 10, OWASP SAMM, BSIMM, NIST SSDF, etc.) Familiarity with application security testing tools (SAST/DAST/SCA/Containers) and Web Application Firewall (WAF) Familiarity with Agile Workflows and Software Development Process (SDLC) Strong relationship management skills and ability to engage business partners across the enterprise. Compensation range: The salary range for this position is: $138,230.00 - $264,200.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Development Product Owner Senior, you will serve as a direct representative of the business on the Eligibility and Verification Governance team. Attain, understand, and communicate business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Use critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possess an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office. Relocation assistance is not available for this position. What you'll do: Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value. Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed. Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle. Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps. Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area. Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed. Works with different technologies, internal and external to have oversight of development, testing and controls. Applies advanced knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function. Coaches and mentors other Product Owners. Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Advanced knowledge of Microsoft Office products, applicable databases and product management tools. Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance. Experience in analyzing business requirements and ability to identify opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements. Knowledge of federal laws, rules, and regulations, to include: FED_OCC Third Party Rel 2013-29, Reg W, GLBA, and UDAAP. What sets you apart: Verification and Eligibility acumen Technical expertise with backend infrastructure Experience with Jira Software tool and/or Clarity US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $ 103,450 - $ 197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/11/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Development Product Owner Senior, you will serve as a direct representative of the business on the Eligibility and Verification Governance team. Attain, understand, and communicate business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Use critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possess an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office. Relocation assistance is not available for this position. What you'll do: Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value. Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed. Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle. Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps. Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area. Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed. Works with different technologies, internal and external to have oversight of development, testing and controls. Applies advanced knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function. Coaches and mentors other Product Owners. Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Advanced knowledge of Microsoft Office products, applicable databases and product management tools. Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance. Experience in analyzing business requirements and ability to identify opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements. Knowledge of federal laws, rules, and regulations, to include: FED_OCC Third Party Rel 2013-29, Reg W, GLBA, and UDAAP. What sets you apart: Verification and Eligibility acumen Technical expertise with backend infrastructure Experience with Jira Software tool and/or Clarity US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $ 103,450 - $ 197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Implement independent model validation control activities for high risk in-house and vendor models. Leverage expert technical approaches to develop and implement validation testing plans. Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types of models. Oversee and advises the model validation work of peers. Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a related field with Core Quantitative Curriculum. (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree). Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: Experience as a Pricing / Reserving actuary (ACAS/FCAS) and/or Structural Engineer. Experience in performing catastrophe risk analyses for multiple P&C personal lines insurance products by running catastrophe models to quantify catastrophe risk and validating catastrophe models in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). Experience in performing Disparate Impact/Bias testing at a large consumer facing organization. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/09/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Implement independent model validation control activities for high risk in-house and vendor models. Leverage expert technical approaches to develop and implement validation testing plans. Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types of models. Oversee and advises the model validation work of peers. Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a related field with Core Quantitative Curriculum. (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree). Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: Experience as a Pricing / Reserving actuary (ACAS/FCAS) and/or Structural Engineer. Experience in performing catastrophe risk analyses for multiple P&C personal lines insurance products by running catastrophe models to quantify catastrophe risk and validating catastrophe models in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). Experience in performing Disparate Impact/Bias testing at a large consumer facing organization. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Implement independent model validation control activities for high risk in-house and vendor models. Leverage expert technical approaches to develop and implement validation testing plans. Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types models. Oversee and advises the model validation work of peers. Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a Related Field with Core Quantitative Curriculum. Four additional years of related experience beyond the minimum required may be substituted in lieu of a degree. Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: Experience in developing / validating Artificial Intelligence Models (including Generative AI) for use in Large Financial Institutions in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). Working knowledge of Data engineering, understanding the key concepts, tools, and practices involved in designing, building, and maintaining data pipelines and infrastructure. Provisioning, configuring, and managing cloud resources, including compute, storage, networking, and databases on both Azure and GCP Experience with Disparate Impact/ Bias testing. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/09/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Implement independent model validation control activities for high risk in-house and vendor models. Leverage expert technical approaches to develop and implement validation testing plans. Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types models. Oversee and advises the model validation work of peers. Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a Related Field with Core Quantitative Curriculum. Four additional years of related experience beyond the minimum required may be substituted in lieu of a degree. Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: Experience in developing / validating Artificial Intelligence Models (including Generative AI) for use in Large Financial Institutions in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). Working knowledge of Data engineering, understanding the key concepts, tools, and practices involved in designing, building, and maintaining data pipelines and infrastructure. Provisioning, configuring, and managing cloud resources, including compute, storage, networking, and databases on both Azure and GCP Experience with Disparate Impact/ Bias testing. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Capital Project Manager Senior, you'll lead and coordinate construction projects and suppliers, such as developing a new facility, the addition, expansion, or extension of an existing facility, or renovation/alterations to a facility in collaboration with project team, construction site and management. Responsible for ensuring quality project outcomes and providing intent for design standards and overall project requirements. This role is responsible for governance and oversight of a portfolio of projects, often running concurrently, including renovations and remodels; mechanical, electrical, plumbing infrastructure; landscape and hardscape projects. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. What you'll do: Accountable for scope, schedule and budget for moderate to high risk/complexity projects up to $50 million. Identifies opportunities and facilitates improvements to processes and systems. Coaches and provides on-the-job training for other team members. Develops and reviews contract scope and provides recommendations. Drives architectural design, engineering and construction efforts for capital and expense projects in domestic and international locations. Provides direction and input to suppliers to eliminate conflicts and support owner interests. Ensures project design and construction deliverables meet project requirements, goals and objectives and, incorporate USAA and Corporate Real Estate and Workplace Services' standards and guidelines deliver intended business benefits. Ensure compliance in project design and construction deliverables with authorities having jurisdiction, laws and regulations. Manages exceptions to standards and works through executive business leaders to meet project business goals while maintaining strong fiduciary and scheduling controls. Develops and maintains communication plan with all stakeholders. Advanced functional knowledge to produce complex work deliverables in support of departmental initiatives. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of program or project management experience in a design, construction, or equivalent capacity, to include experience developing and managing architectural or design consulting contracts and working with corporate clients. Advanced knowledge of construction management processes. Experience in Real Estate/Facilities Management/Architectural Design/Construction Management. Experience with project cost control with a focus on cost reduction; assists in producing cost estimates and preliminary budgets. Ability to read and understand construction documents. Knowledge of building compliance and safety regulations. What sets you apart: Program or Project Management experience with both Design and Construction Experience with electrical / mechanical infrastructure planning and outages on occupied campuses. One or more of the following: Licensed Professional Engineer (P.E.), PMP (Project Management Professional) US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/08/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Capital Project Manager Senior, you'll lead and coordinate construction projects and suppliers, such as developing a new facility, the addition, expansion, or extension of an existing facility, or renovation/alterations to a facility in collaboration with project team, construction site and management. Responsible for ensuring quality project outcomes and providing intent for design standards and overall project requirements. This role is responsible for governance and oversight of a portfolio of projects, often running concurrently, including renovations and remodels; mechanical, electrical, plumbing infrastructure; landscape and hardscape projects. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. What you'll do: Accountable for scope, schedule and budget for moderate to high risk/complexity projects up to $50 million. Identifies opportunities and facilitates improvements to processes and systems. Coaches and provides on-the-job training for other team members. Develops and reviews contract scope and provides recommendations. Drives architectural design, engineering and construction efforts for capital and expense projects in domestic and international locations. Provides direction and input to suppliers to eliminate conflicts and support owner interests. Ensures project design and construction deliverables meet project requirements, goals and objectives and, incorporate USAA and Corporate Real Estate and Workplace Services' standards and guidelines deliver intended business benefits. Ensure compliance in project design and construction deliverables with authorities having jurisdiction, laws and regulations. Manages exceptions to standards and works through executive business leaders to meet project business goals while maintaining strong fiduciary and scheduling controls. Develops and maintains communication plan with all stakeholders. Advanced functional knowledge to produce complex work deliverables in support of departmental initiatives. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of program or project management experience in a design, construction, or equivalent capacity, to include experience developing and managing architectural or design consulting contracts and working with corporate clients. Advanced knowledge of construction management processes. Experience in Real Estate/Facilities Management/Architectural Design/Construction Management. Experience with project cost control with a focus on cost reduction; assists in producing cost estimates and preliminary budgets. Ability to read and understand construction documents. Knowledge of building compliance and safety regulations. What sets you apart: Program or Project Management experience with both Design and Construction Experience with electrical / mechanical infrastructure planning and outages on occupied campuses. One or more of the following: Licensed Professional Engineer (P.E.), PMP (Project Management Professional) US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Implement independent model validation control activities for high risk in-house and vendor models. Leverage expert technical approaches to develop and implement validation testing plans. Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types models. Oversee and advises the model validation work of peers. Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a Related Field with Core Quantitative Curriculum. Four additional years of related experience beyond the minimum required may be substituted in lieu of a degree. Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: Experience in developing / validating Artificial Intelligence Models (including Generative AI) for use in Large Financial Institutions in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). Working knowledge of Data engineering, understanding the key concepts, tools, and practices involved in designing, building, and maintaining data pipelines and infrastructure. Provisioning, configuring, and managing cloud resources, including compute, storage, networking, and databases on both Azure and GCP Experience with Disparate Impact/ Bias testing. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/08/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Implement independent model validation control activities for high risk in-house and vendor models. Leverage expert technical approaches to develop and implement validation testing plans. Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types models. Oversee and advises the model validation work of peers. Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a Related Field with Core Quantitative Curriculum. Four additional years of related experience beyond the minimum required may be substituted in lieu of a degree. Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: Experience in developing / validating Artificial Intelligence Models (including Generative AI) for use in Large Financial Institutions in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). Working knowledge of Data engineering, understanding the key concepts, tools, and practices involved in designing, building, and maintaining data pipelines and infrastructure. Provisioning, configuring, and managing cloud resources, including compute, storage, networking, and databases on both Azure and GCP Experience with Disparate Impact/ Bias testing. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Implement independent model validation control activities for high risk in-house and vendor models. Leverage expert technical approaches to develop and implement validation testing plans. Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types of models. Oversee and advises the model validation work of peers. Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a related field with Core Quantitative Curriculum. (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree). Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: Experience as a Pricing / Reserving actuary (ACAS/FCAS) and/or Structural Engineer. Experience in performing catastrophe risk analyses for multiple P&C personal lines insurance products by running catastrophe models to quantify catastrophe risk and validating catastrophe models in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). Experience in performing Disparate Impact/Bias testing at a large consumer facing organization. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Implement independent model validation control activities for high risk in-house and vendor models. Leverage expert technical approaches to develop and implement validation testing plans. Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types of models. Oversee and advises the model validation work of peers. Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a related field with Core Quantitative Curriculum. (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree). Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: Experience as a Pricing / Reserving actuary (ACAS/FCAS) and/or Structural Engineer. Experience in performing catastrophe risk analyses for multiple P&C personal lines insurance products by running catastrophe models to quantify catastrophe risk and validating catastrophe models in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). Experience in performing Disparate Impact/Bias testing at a large consumer facing organization. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Implement independent model validation control activities for high risk in-house and vendor models. Leverage expert technical approaches to develop and implement validation testing plans. Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types of models. Oversee and advises the model validation work of peers. Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a related field with Core Quantitative Curriculum. (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree). Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: Experience as a Pricing / Reserving actuary (ACAS/FCAS) and/or Structural Engineer. Experience in performing catastrophe risk analyses for multiple P&C personal lines insurance products by running catastrophe models to quantify catastrophe risk and validating catastrophe models in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). Experience in performing Disparate Impact/Bias testing at a large consumer facing organization. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Implement independent model validation control activities for high risk in-house and vendor models. Leverage expert technical approaches to develop and implement validation testing plans. Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types of models. Oversee and advises the model validation work of peers. Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a related field with Core Quantitative Curriculum. (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree). Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: Experience as a Pricing / Reserving actuary (ACAS/FCAS) and/or Structural Engineer. Experience in performing catastrophe risk analyses for multiple P&C personal lines insurance products by running catastrophe models to quantify catastrophe risk and validating catastrophe models in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). Experience in performing Disparate Impact/Bias testing at a large consumer facing organization. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Implement independent model validation control activities for high risk in-house and vendor models. Leverage expert technical approaches to develop and implement validation testing plans. Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types of models. Oversee and advises the model validation work of peers. Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a related field with Core Quantitative Curriculum. (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree). Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: Experience as a Pricing / Reserving actuary (ACAS/FCAS) and/or Structural Engineer. Experience in performing catastrophe risk analyses for multiple P&C personal lines insurance products by running catastrophe models to quantify catastrophe risk and validating catastrophe models in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). Experience in performing Disparate Impact/Bias testing at a large consumer facing organization. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Implement independent model validation control activities for high risk in-house and vendor models. Leverage expert technical approaches to develop and implement validation testing plans. Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types of models. Oversee and advises the model validation work of peers. Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a related field with Core Quantitative Curriculum. (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree). Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: Experience as a Pricing / Reserving actuary (ACAS/FCAS) and/or Structural Engineer. Experience in performing catastrophe risk analyses for multiple P&C personal lines insurance products by running catastrophe models to quantify catastrophe risk and validating catastrophe models in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). Experience in performing Disparate Impact/Bias testing at a large consumer facing organization. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Development Product Owner Senior to support our Auto Modernization Development area. This role serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value. Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed. Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle. Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, implement and release in alignment with program and/or product road maps. Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area. Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed. Works with different technologies, internal and external to have oversight of development, testing and controls. Applies advanced knowledge in the business development/execution area, regularly seeking out opportunities to enhance, improve and advance the function. Coaches and mentors other Product Owners. Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Advanced knowledge of Microsoft Office products, applicable databases and product management tools. Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to find opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance. Experience in analyzing business requirements and ability to find opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements. What sets you apart: 8+ years P&C Personal Lines experience (ideally Auto) 6+ years of experience specializing in Personal Lines modernization using Guidewire Policy Center and/or Duckcreek. 6+ years of experience leading agile product development, transforming legacy systems, and enhancing customer experiences. Extensive experience with Guidewire or Duckcreek Out of the Box (OOTB) Insurance Product, including Quote, Policy Processing, Rating, and Underwriting. 6+ years business analyst/development product owner experience refining and prioritizing product backlog for teams. Experience directly leading modernization efforts for a large Tier 1 insurance carrier. Guidewire Associate/Analyst Certification US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Development Product Owner Senior to support our Auto Modernization Development area. This role serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value. Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed. Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle. Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, implement and release in alignment with program and/or product road maps. Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area. Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed. Works with different technologies, internal and external to have oversight of development, testing and controls. Applies advanced knowledge in the business development/execution area, regularly seeking out opportunities to enhance, improve and advance the function. Coaches and mentors other Product Owners. Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Advanced knowledge of Microsoft Office products, applicable databases and product management tools. Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to find opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance. Experience in analyzing business requirements and ability to find opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements. What sets you apart: 8+ years P&C Personal Lines experience (ideally Auto) 6+ years of experience specializing in Personal Lines modernization using Guidewire Policy Center and/or Duckcreek. 6+ years of experience leading agile product development, transforming legacy systems, and enhancing customer experiences. Extensive experience with Guidewire or Duckcreek Out of the Box (OOTB) Insurance Product, including Quote, Policy Processing, Rating, and Underwriting. 6+ years business analyst/development product owner experience refining and prioritizing product backlog for teams. Experience directly leading modernization efforts for a large Tier 1 insurance carrier. Guidewire Associate/Analyst Certification US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Development Product Owner Senior to support our Auto Modernization Development area. This role serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value. Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed. Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle. Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, implement and release in alignment with program and/or product road maps. Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area. Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed. Works with different technologies, internal and external to have oversight of development, testing and controls. Applies advanced knowledge in the business development/execution area, regularly seeking out opportunities to enhance, improve and advance the function. Coaches and mentors other Product Owners. Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Advanced knowledge of Microsoft Office products, applicable databases and product management tools. Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to find opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance. Experience in analyzing business requirements and ability to find opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements. What sets you apart: 8+ years P&C Personal Lines experience (ideally Auto) 6+ years of experience specializing in Personal Lines modernization using Guidewire Policy Center and/or Duckcreek. 6+ years of experience leading agile product development, transforming legacy systems, and enhancing customer experiences. Extensive experience with Guidewire or Duckcreek Out of the Box (OOTB) Insurance Product, including Quote, Policy Processing, Rating, and Underwriting. 6+ years business analyst/development product owner experience refining and prioritizing product backlog for teams. Experience directly leading modernization efforts for a large Tier 1 insurance carrier. Guidewire Associate/Analyst Certification US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/05/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Development Product Owner Senior to support our Auto Modernization Development area. This role serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value. Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed. Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle. Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, implement and release in alignment with program and/or product road maps. Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area. Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed. Works with different technologies, internal and external to have oversight of development, testing and controls. Applies advanced knowledge in the business development/execution area, regularly seeking out opportunities to enhance, improve and advance the function. Coaches and mentors other Product Owners. Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. Advanced knowledge of Microsoft Office products, applicable databases and product management tools. Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe). Advanced experience analyzing business requirements, process flows and use cases to find opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. Advanced knowledge and demonstrated use of Process Engineering methodologies. Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance. Experience in analyzing business requirements and ability to find opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements. What sets you apart: 8+ years P&C Personal Lines experience (ideally Auto) 6+ years of experience specializing in Personal Lines modernization using Guidewire Policy Center and/or Duckcreek. 6+ years of experience leading agile product development, transforming legacy systems, and enhancing customer experiences. Extensive experience with Guidewire or Duckcreek Out of the Box (OOTB) Insurance Product, including Quote, Policy Processing, Rating, and Underwriting. 6+ years business analyst/development product owner experience refining and prioritizing product backlog for teams. Experience directly leading modernization efforts for a large Tier 1 insurance carrier. Guidewire Associate/Analyst Certification US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We're looking for a collaborative and strategic HR leader to drive excellence in our HR functions through the power of data, and the ability to manage and develop a team of 10. In this role, you will be the bridge between HR, IT, and the business, ensuring our HR data solutions align with overall business strategy. You will leverage your deep understanding of HR data models, data architecture principles, and business architecture practices to design and implement scalable solutions. You'll also lead a team in developing impactful data visualizations and dashboards, providing actionable insights to support data-driven decision-making. If you are a results-oriented leader with a passion for HR analytics, business alignment, and developing high-performing teams, we encourage you to apply. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Responsible for development and execution of team strategic execution plan in coordination with departmental, CoSA, and Enterprise plans. Accountable for internal customer relationship creation, sustainment, and strengthening through team execution and brand management. Responsible for direct report performance management, talent development, and career progression planning Accountable for overall teamwork product volume, quality, and business value delivery. Accountable for overall team regulatory, risk, and internal control compliance. Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development strategic plans. A strategic partner and subject matter expert in consulting and advising business partners on decision support solutions. Encourages innovation, provides direction on work prioritization, manages capacity, assists with problem resolution. Holds team members accountable for performance goals and establishes business-driven development plans for the team. Partners with IT to build USAA core information delivery capabilities and assist process owners in retiring key UDAs. Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards. Provides oversight and direction to the adherence of information governance and managements standards for Enterprise teams and CoSA/LOBs. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related work experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in data and analytics, technical, or business-relevant function OR If advanced degree in a STEM discipline, 6 or more years' experience in data and analytics, technical, or business-relevant function. 3 years of direct team lead or management experience. Experience overseeing teams conduct cost benefit analyses and leveraging results to drive business intelligence solutions. Experience guiding teams in the gathering and authoring of business intelligence solutions for large scale complex projects. Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated subject matter expertise in applying and creating business intelligence practices, methods, and problem-solving strategies. Experience leading and coaching others in understanding and translating needs into requirements. Expert knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources. SME developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related). Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details. What sets you apart: Experience leading teams in the development and maintenance of data visualizations and dashboards, leveraging tools such as Tableau, QlikView, BusinessObjects or similar platforms, to provide actionable insights and support data-driven decision-making. Familiarity with HR technology landscapes, including experience working with HRIS systems and data models related to HR Technology/Engineering and HR Data Architecture. Strong understanding of data modeling principles, data architecture concepts, and their application within the context of HR data, HR analytics, and people insights. Experience in direct people management, including coaching, mentoring, and performance management. Knowledge of Business Architecture principles and practices, with the ability to align data and technology solutions with overall business strategy. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/05/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We're looking for a collaborative and strategic HR leader to drive excellence in our HR functions through the power of data, and the ability to manage and develop a team of 10. In this role, you will be the bridge between HR, IT, and the business, ensuring our HR data solutions align with overall business strategy. You will leverage your deep understanding of HR data models, data architecture principles, and business architecture practices to design and implement scalable solutions. You'll also lead a team in developing impactful data visualizations and dashboards, providing actionable insights to support data-driven decision-making. If you are a results-oriented leader with a passion for HR analytics, business alignment, and developing high-performing teams, we encourage you to apply. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Responsible for development and execution of team strategic execution plan in coordination with departmental, CoSA, and Enterprise plans. Accountable for internal customer relationship creation, sustainment, and strengthening through team execution and brand management. Responsible for direct report performance management, talent development, and career progression planning Accountable for overall teamwork product volume, quality, and business value delivery. Accountable for overall team regulatory, risk, and internal control compliance. Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development strategic plans. A strategic partner and subject matter expert in consulting and advising business partners on decision support solutions. Encourages innovation, provides direction on work prioritization, manages capacity, assists with problem resolution. Holds team members accountable for performance goals and establishes business-driven development plans for the team. Partners with IT to build USAA core information delivery capabilities and assist process owners in retiring key UDAs. Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards. Provides oversight and direction to the adherence of information governance and managements standards for Enterprise teams and CoSA/LOBs. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related work experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in data and analytics, technical, or business-relevant function OR If advanced degree in a STEM discipline, 6 or more years' experience in data and analytics, technical, or business-relevant function. 3 years of direct team lead or management experience. Experience overseeing teams conduct cost benefit analyses and leveraging results to drive business intelligence solutions. Experience guiding teams in the gathering and authoring of business intelligence solutions for large scale complex projects. Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated subject matter expertise in applying and creating business intelligence practices, methods, and problem-solving strategies. Experience leading and coaching others in understanding and translating needs into requirements. Expert knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources. SME developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related). Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details. What sets you apart: Experience leading teams in the development and maintenance of data visualizations and dashboards, leveraging tools such as Tableau, QlikView, BusinessObjects or similar platforms, to provide actionable insights and support data-driven decision-making. Familiarity with HR technology landscapes, including experience working with HRIS systems and data models related to HR Technology/Engineering and HR Data Architecture. Strong understanding of data modeling principles, data architecture concepts, and their application within the context of HR data, HR analytics, and people insights. Experience in direct people management, including coaching, mentoring, and performance management. Knowledge of Business Architecture principles and practices, with the ability to align data and technology solutions with overall business strategy. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
