About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Lab Specialist (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices presently focused on our Senior Health member population (age 65+), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices. The range for this role is $22.75 to $24.75 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-5:30pm based at one of our offices presently focused on our Senior Health member population (age 65+) in Hyannis, MA. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
04/06/2026
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Lab Specialist (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices presently focused on our Senior Health member population (age 65+), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices. The range for this role is $22.75 to $24.75 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-5:30pm based at one of our offices presently focused on our Senior Health member population (age 65+) in Hyannis, MA. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
Job Title: Lease Up Specialist Location: Irvine, CA 92612 Salary Range: $26.00 - $28.00 Hourly Position Type: Full Time Job Shift: Day Description Position Overview Los Angeles & Orange Counties WSH Management is seeking an experienced Lease-Up Specialist to support the lease-up of new affordable housing communities across Los Angeles and Orange Counties. This is a full-time, multi-site role requiring regular travel between assigned communities based on business needs. This position plays a critical role in achieving occupancy goals by leading lease-up activity, coordinating with Compliance, and supporting on-site leasing teams to ensure applications, certifications, and move-ins are completed accurately and on schedule. The ideal candidate thrives in fast-paced environments, adapts quickly, and is passionate about helping families secure quality, affordable housing. What We Offer Pay: $26.00 - $28.00 per hour, commensurate with experience Schedule: Full-time (40 hours per week), Monday-Friday, 8:00 AM-5:00 PM Benefits: Medical, Dental, Vision Time Off: Paid Time Off and Holiday Pay Additional: 401(k) with match Key Responsibilities • Provide lease-up leadership and on-site support at multiple WSH Management communities, including temporary or short-term assignments, as directed by management. • Take ownership of the leasing process from interest list through move-in, ensuring files are complete, accurate, and compliant. • Guide and support on-site leasing teams by setting daily priorities, move-in targets, and performance expectations. • Manage application intake, income certifications, and leasing documentation through Yardi Voyager and Rent Café Affordable. • Partner closely with the Compliance Department to ensure timely file submissions, approvals, and move-in readiness. • Track daily leasing activity and occupancy progress; proactively address delays or barriers to move-ins. • Respond promptly to applicant inquiries and maintain consistent, professional communication throughout the leasing process. • Ensure Fair Housing compliance and adherence to all company policies and procedures. Qualifications • Proven experience supporting or leading lease-ups within affordable housing communities. • Strong working knowledge of LIHTC compliance, income qualification, and file review requirements. • Proficiency with Yardi Voyager; Rent Café Affordable experience preferred. • Experience partnering with Compliance teams to achieve timely approvals and move-ins. • Excellent organizational, communication, and time management skills. • Ability to manage multiple priorities, meet deadlines, and adapt to changing leasing needs. • Demonstrated professionalism, urgency, and accountability. Transportation Requirements • Valid driver's license with a clean driving record • Reliable personal transportation and proof of insurance • Ability to travel between multiple properties during scheduled work hours About WSH Management For over 25 years, WSH Management has specialized in managing senior and multi-family communities throughout California. We proudly manage more than 80 affordable and market-rate properties and are supported by a mission-driven team of over 200 employees committed to excellence, compliance, and resident service. Equal Opportunity Employer WSH Management is an Equal Opportunity Employer and a drug-free workplace. We provide equal employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by law. Reasonable accommodations are available during the hiring process. Compensation details: 26-28 Hourly Wage PI06ee19039dbe-5645
04/03/2026
Full time
Job Title: Lease Up Specialist Location: Irvine, CA 92612 Salary Range: $26.00 - $28.00 Hourly Position Type: Full Time Job Shift: Day Description Position Overview Los Angeles & Orange Counties WSH Management is seeking an experienced Lease-Up Specialist to support the lease-up of new affordable housing communities across Los Angeles and Orange Counties. This is a full-time, multi-site role requiring regular travel between assigned communities based on business needs. This position plays a critical role in achieving occupancy goals by leading lease-up activity, coordinating with Compliance, and supporting on-site leasing teams to ensure applications, certifications, and move-ins are completed accurately and on schedule. The ideal candidate thrives in fast-paced environments, adapts quickly, and is passionate about helping families secure quality, affordable housing. What We Offer Pay: $26.00 - $28.00 per hour, commensurate with experience Schedule: Full-time (40 hours per week), Monday-Friday, 8:00 AM-5:00 PM Benefits: Medical, Dental, Vision Time Off: Paid Time Off and Holiday Pay Additional: 401(k) with match Key Responsibilities • Provide lease-up leadership and on-site support at multiple WSH Management communities, including temporary or short-term assignments, as directed by management. • Take ownership of the leasing process from interest list through move-in, ensuring files are complete, accurate, and compliant. • Guide and support on-site leasing teams by setting daily priorities, move-in targets, and performance expectations. • Manage application intake, income certifications, and leasing documentation through Yardi Voyager and Rent Café Affordable. • Partner closely with the Compliance Department to ensure timely file submissions, approvals, and move-in readiness. • Track daily leasing activity and occupancy progress; proactively address delays or barriers to move-ins. • Respond promptly to applicant inquiries and maintain consistent, professional communication throughout the leasing process. • Ensure Fair Housing compliance and adherence to all company policies and procedures. Qualifications • Proven experience supporting or leading lease-ups within affordable housing communities. • Strong working knowledge of LIHTC compliance, income qualification, and file review requirements. • Proficiency with Yardi Voyager; Rent Café Affordable experience preferred. • Experience partnering with Compliance teams to achieve timely approvals and move-ins. • Excellent organizational, communication, and time management skills. • Ability to manage multiple priorities, meet deadlines, and adapt to changing leasing needs. • Demonstrated professionalism, urgency, and accountability. Transportation Requirements • Valid driver's license with a clean driving record • Reliable personal transportation and proof of insurance • Ability to travel between multiple properties during scheduled work hours About WSH Management For over 25 years, WSH Management has specialized in managing senior and multi-family communities throughout California. We proudly manage more than 80 affordable and market-rate properties and are supported by a mission-driven team of over 200 employees committed to excellence, compliance, and resident service. Equal Opportunity Employer WSH Management is an Equal Opportunity Employer and a drug-free workplace. We provide equal employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by law. Reasonable accommodations are available during the hiring process. Compensation details: 26-28 Hourly Wage PI06ee19039dbe-5645
Pre-litigation attorneys at Heuser & Heuser represent injured clients from the moment a case opens through resolution or handoff to litigation. This is not a litigation position. Your work happens before suit is filed: building the case, guiding clients through treatment and recovery, and negotiating outcomes that reflect the true value of what clients have been through. You will learn by doing. Partners and senior attorneys work closely alongside pre-lit attorneys, sharing experience, reviewing strategy, and providing direct mentorship on cases. The development here is hands-on and collaborative. There is no back corner of the office where you figure things out alone. We work together. Prior personal injury experience is not required. What matters is sound judgment, the ability to communicate clearly with people under stress, a genuine commitment to client outcomes, and the discipline to manage an active caseload with care and precision. Compensation is based on both a salary and a commission on fees from settled cases. Other benefits include: • Health, dental, and vision insurance • 401(k) plan • Flexible paid time off • Hybrid work model Compensation: $150,000 - $200,000 Responsibilities: Client Representation & Communication Meet with new and prospective clients; listen carefully, ask the right questions, and establish a clear account of what happened and what the client needs Serve as the client's primary point of contact throughout the pre-litigation phase; provide regular updates and honest assessments of case status and value Explain legal processes, timelines, and options in plain language. Clients are often injured, stressed, and navigating unfamiliar systems. Clear communication is non-negotiable Conduct site inspections when relevant to evaluate the facts of a case firsthand Collaborate with the intake team on initial client evaluations and case screening Case Building & Legal Strategy Assess liability and damages across the firm's personal injury practice areas: auto accidents, premises liability, dog bites, wrongful death, and nursing home neglect Conduct legal research on applicable statutes, regulations, and case law to develop effective claim strategies Gather and analyze medical records, accident reports, photographs, witness statements, and other supporting documentation Identify and coordinate with appropriate experts to build the strongest possible case, including medical specialists, economists, vocational rehabilitation consultants, accident reconstruction experts, and engineers Help clients connect with appropriate medical providers during their recovery; monitor treatment progress and track medical bills throughout the claims process Track and document all case developments with accuracy and thoroughness. Clear, complete notes on every significant case activity, communication, and decision are a core expectation of this role Negotiation & Case Resolution Draft settlement demands that reflect the full value of each client's case. Attorneys are responsible for the final work product. You may leverage the firm's AI tools and support staff to build comprehensive demands, but the analysis, strategy, and accuracy are yours to own Negotiate directly with insurance adjusters and defense attorneys to reach fair and favorable resolutions Negotiate reductions in medical bills, subrogation claims, and outstanding liens to maximize client recovery Evaluate settlement offers against case value and advise clients on whether to accept, counter, or hold Document all negotiation activity, offers, and counteroffers in the case file Litigation Handoff When a case does not resolve at the pre-litigation stage, coordinate a complete and organized handoff to the litigation department Ensure the litigation team receives a thorough case summary, complete documentation, and a clear picture of what has been done and what remains open Maintain communication with the litigation team during transition as needed to ensure continuity for the client Team Collaboration & Mentorship Work directly with senior attorneys and Partners on case strategy, legal questions, and professional development Supervise and mentor assigned paralegals and legal assistants; set clear expectations, provide actionable feedback, and support their growth Participate in case reviews, firm meetings, and training sessions Contribute to a work environment grounded in accountability, professionalism, and mutual respect Case Management & Documentation Maintain accurate, up-to-date case records in Filevine, the firm's case management platform Leverage LOIS AI integration within Filevine to support research, drafting, and case organization Manage case timelines and deadlines with discipline; flag issues early Accurate and thorough note-taking on all case activity is a core expectation, not an afterthought. The quality of the file reflects the quality of the representation Qualifications: Juris Doctorate from an ABA-accredited law school Licensed to practice law in Colorado, currently sitting for the July Colorado bar exam, or eligible to transfer admission to Colorado Strong legal research and writing skills Effective communicator in writing and in person; able to break down complex issues for clients who are not lawyers Organized and detail-oriented; capable of managing a high volume of active cases simultaneously Comfortable with case management software and AI-assisted legal tools Genuine empathy for injured clients and a client-first approach to practice About Company This is not a typical corporate law environment. We are a merit-based firm. Advancement, compensation, and responsibility are tied to results and professional growth, not tenure or credential-stacking. We value diversity of thought and approach, and we are deliberate about building a team where different perspectives are heard and considered. Attorneys here are treated as professionals. You are trusted to manage your cases, clients, and your time. In return, we expect you to work hard, hold yourself to a high standard, and show up fully for the people who count on you. If you take your work seriously but not yourself, can hold a difficult conversation without making it personal, and genuinely want to help people through one of the harder experiences of their lives, you will fit in here. Compensation details: 00 Yearly Salary PIcb5b2245cab8-3316
04/02/2026
Full time
Pre-litigation attorneys at Heuser & Heuser represent injured clients from the moment a case opens through resolution or handoff to litigation. This is not a litigation position. Your work happens before suit is filed: building the case, guiding clients through treatment and recovery, and negotiating outcomes that reflect the true value of what clients have been through. You will learn by doing. Partners and senior attorneys work closely alongside pre-lit attorneys, sharing experience, reviewing strategy, and providing direct mentorship on cases. The development here is hands-on and collaborative. There is no back corner of the office where you figure things out alone. We work together. Prior personal injury experience is not required. What matters is sound judgment, the ability to communicate clearly with people under stress, a genuine commitment to client outcomes, and the discipline to manage an active caseload with care and precision. Compensation is based on both a salary and a commission on fees from settled cases. Other benefits include: • Health, dental, and vision insurance • 401(k) plan • Flexible paid time off • Hybrid work model Compensation: $150,000 - $200,000 Responsibilities: Client Representation & Communication Meet with new and prospective clients; listen carefully, ask the right questions, and establish a clear account of what happened and what the client needs Serve as the client's primary point of contact throughout the pre-litigation phase; provide regular updates and honest assessments of case status and value Explain legal processes, timelines, and options in plain language. Clients are often injured, stressed, and navigating unfamiliar systems. Clear communication is non-negotiable Conduct site inspections when relevant to evaluate the facts of a case firsthand Collaborate with the intake team on initial client evaluations and case screening Case Building & Legal Strategy Assess liability and damages across the firm's personal injury practice areas: auto accidents, premises liability, dog bites, wrongful death, and nursing home neglect Conduct legal research on applicable statutes, regulations, and case law to develop effective claim strategies Gather and analyze medical records, accident reports, photographs, witness statements, and other supporting documentation Identify and coordinate with appropriate experts to build the strongest possible case, including medical specialists, economists, vocational rehabilitation consultants, accident reconstruction experts, and engineers Help clients connect with appropriate medical providers during their recovery; monitor treatment progress and track medical bills throughout the claims process Track and document all case developments with accuracy and thoroughness. Clear, complete notes on every significant case activity, communication, and decision are a core expectation of this role Negotiation & Case Resolution Draft settlement demands that reflect the full value of each client's case. Attorneys are responsible for the final work product. You may leverage the firm's AI tools and support staff to build comprehensive demands, but the analysis, strategy, and accuracy are yours to own Negotiate directly with insurance adjusters and defense attorneys to reach fair and favorable resolutions Negotiate reductions in medical bills, subrogation claims, and outstanding liens to maximize client recovery Evaluate settlement offers against case value and advise clients on whether to accept, counter, or hold Document all negotiation activity, offers, and counteroffers in the case file Litigation Handoff When a case does not resolve at the pre-litigation stage, coordinate a complete and organized handoff to the litigation department Ensure the litigation team receives a thorough case summary, complete documentation, and a clear picture of what has been done and what remains open Maintain communication with the litigation team during transition as needed to ensure continuity for the client Team Collaboration & Mentorship Work directly with senior attorneys and Partners on case strategy, legal questions, and professional development Supervise and mentor assigned paralegals and legal assistants; set clear expectations, provide actionable feedback, and support their growth Participate in case reviews, firm meetings, and training sessions Contribute to a work environment grounded in accountability, professionalism, and mutual respect Case Management & Documentation Maintain accurate, up-to-date case records in Filevine, the firm's case management platform Leverage LOIS AI integration within Filevine to support research, drafting, and case organization Manage case timelines and deadlines with discipline; flag issues early Accurate and thorough note-taking on all case activity is a core expectation, not an afterthought. The quality of the file reflects the quality of the representation Qualifications: Juris Doctorate from an ABA-accredited law school Licensed to practice law in Colorado, currently sitting for the July Colorado bar exam, or eligible to transfer admission to Colorado Strong legal research and writing skills Effective communicator in writing and in person; able to break down complex issues for clients who are not lawyers Organized and detail-oriented; capable of managing a high volume of active cases simultaneously Comfortable with case management software and AI-assisted legal tools Genuine empathy for injured clients and a client-first approach to practice About Company This is not a typical corporate law environment. We are a merit-based firm. Advancement, compensation, and responsibility are tied to results and professional growth, not tenure or credential-stacking. We value diversity of thought and approach, and we are deliberate about building a team where different perspectives are heard and considered. Attorneys here are treated as professionals. You are trusted to manage your cases, clients, and your time. In return, we expect you to work hard, hold yourself to a high standard, and show up fully for the people who count on you. If you take your work seriously but not yourself, can hold a difficult conversation without making it personal, and genuinely want to help people through one of the harder experiences of their lives, you will fit in here. Compensation details: 00 Yearly Salary PIcb5b2245cab8-3316
Description: The Manager, Customer Resolutions leads the team responsible for resolving the company's most complex and sensitive customer issues. This role ensures escalations are handled with consistency, empathy, and sound judgment-protecting customer trust while balancing business sustainability. This leader is both a strong people manager and a systems thinker-someone who not only ensures issues are resolved effectively, but also looks beyond individual cases to identify patterns, uncover root causes, and surface the voice of the customer meaningfully across the organization. 4AllPromos is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from individuals of all backgrounds and strive to create a supportive and inclusive environment for all employees. Core Responsibilities Team Leadership & Performance Management Lead, coach, and develop a team of Customer Resolutions Specialists and Senior Resolutions Specialists Set clear expectations for resolution quality, customer communication, process adherence, and documentation Conduct regular 1:1s, performance reviews, and coaching sessions to drive high performance and shape career development conversations Build a strong, accountable, and empathetic team culture in a high-pressure environment Manage staffing, scheduling, and coverage to ensure consistent support. Problem Management & Resolution Strategy Become a SME on our ticketing system that handles intake, triage, and resolution of customer issues. Serve as an escalation point for complex or high-risk cases. Lead regular calibration sessions to align the team on resolution approach, ensuring specialists exercise sound independent judgment while consistently operating within Satisfaction Guarantee guidelines. Balance customer advocacy with fiscal responsibility and long-term retention goals. Create a process to oversee post-resolution follow-up to ensure customer trust is restored. Root Cause Identification & Continuous Improvement Identify recurring themes and patterns across escalations, customer feedback, and operational breakdowns. Conduct root cause analysis on systemic issues and partner cross-functionally to address them. Recommend and help implement improvements to processes, policies, and customer experience. Track trends and ensure insights are surfaced and acted upon. Voice of Customer Feedback & Insight Contribution Leverage insights from escalations, customer reviews, and feedback channels to inform improvements. Partner with cross-functional teams to ensure customer feedback is incorporated into decision-making. Contribute to the development of structured feedback loops and reporting on customer experience trends. Help ensure the organization remains closely connected to the voice of the customer. Vendor & Carrier Issue Resolution Partner with the Supplier Management team to share insights from escalations, helping inform vendor accountability, reimbursement decisions, and long-term performance improvements. Identify and escalate recurring vendor or carrier issues to leadership. Cross-Functional Collaboration & Customer Advocacy Partner with Operations, Customer Care, Order Support, Sales and other teams to resolve issues and improve processes. Act as a strong advocate for the customer in cross-functional discussions. Influence improvements through both data and real customer examples. Requirements: Qualifications 5+ years of experience in customer service, escalations, customer experience, or customer operations (e-commerce preferred). 3+ years of people management experience , including coaching and developing teams in high-pressure, customer-facing environments. Proven success leading teams through complex customer issues and escalations , with accountability for both team performance and customer outcomes. Experience translating customer issues and feedback into actionable insights , including root cause analysis and process or experience improvements. Demonstrated ability to move beyond case-by-case resolution to identify patterns, trends, and systemic opportunities . Strong analytical and problem-solving skills , with the ability to connect frontline activity to broader operational or customer experience improvements. Excellent communication skills, with a track record of influencing cross-functional partners and driving alignment . Comfortable operating in a fast-paced, evolving environment, with the ability to balance day-to-day execution and longer-term improvement efforts . This role is best suited for a leader who is equally comfortable developing people and improving the systems and levers behind the customer experience. PIb6fe76c6f39f-7797
04/01/2026
Full time
Description: The Manager, Customer Resolutions leads the team responsible for resolving the company's most complex and sensitive customer issues. This role ensures escalations are handled with consistency, empathy, and sound judgment-protecting customer trust while balancing business sustainability. This leader is both a strong people manager and a systems thinker-someone who not only ensures issues are resolved effectively, but also looks beyond individual cases to identify patterns, uncover root causes, and surface the voice of the customer meaningfully across the organization. 4AllPromos is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from individuals of all backgrounds and strive to create a supportive and inclusive environment for all employees. Core Responsibilities Team Leadership & Performance Management Lead, coach, and develop a team of Customer Resolutions Specialists and Senior Resolutions Specialists Set clear expectations for resolution quality, customer communication, process adherence, and documentation Conduct regular 1:1s, performance reviews, and coaching sessions to drive high performance and shape career development conversations Build a strong, accountable, and empathetic team culture in a high-pressure environment Manage staffing, scheduling, and coverage to ensure consistent support. Problem Management & Resolution Strategy Become a SME on our ticketing system that handles intake, triage, and resolution of customer issues. Serve as an escalation point for complex or high-risk cases. Lead regular calibration sessions to align the team on resolution approach, ensuring specialists exercise sound independent judgment while consistently operating within Satisfaction Guarantee guidelines. Balance customer advocacy with fiscal responsibility and long-term retention goals. Create a process to oversee post-resolution follow-up to ensure customer trust is restored. Root Cause Identification & Continuous Improvement Identify recurring themes and patterns across escalations, customer feedback, and operational breakdowns. Conduct root cause analysis on systemic issues and partner cross-functionally to address them. Recommend and help implement improvements to processes, policies, and customer experience. Track trends and ensure insights are surfaced and acted upon. Voice of Customer Feedback & Insight Contribution Leverage insights from escalations, customer reviews, and feedback channels to inform improvements. Partner with cross-functional teams to ensure customer feedback is incorporated into decision-making. Contribute to the development of structured feedback loops and reporting on customer experience trends. Help ensure the organization remains closely connected to the voice of the customer. Vendor & Carrier Issue Resolution Partner with the Supplier Management team to share insights from escalations, helping inform vendor accountability, reimbursement decisions, and long-term performance improvements. Identify and escalate recurring vendor or carrier issues to leadership. Cross-Functional Collaboration & Customer Advocacy Partner with Operations, Customer Care, Order Support, Sales and other teams to resolve issues and improve processes. Act as a strong advocate for the customer in cross-functional discussions. Influence improvements through both data and real customer examples. Requirements: Qualifications 5+ years of experience in customer service, escalations, customer experience, or customer operations (e-commerce preferred). 3+ years of people management experience , including coaching and developing teams in high-pressure, customer-facing environments. Proven success leading teams through complex customer issues and escalations , with accountability for both team performance and customer outcomes. Experience translating customer issues and feedback into actionable insights , including root cause analysis and process or experience improvements. Demonstrated ability to move beyond case-by-case resolution to identify patterns, trends, and systemic opportunities . Strong analytical and problem-solving skills , with the ability to connect frontline activity to broader operational or customer experience improvements. Excellent communication skills, with a track record of influencing cross-functional partners and driving alignment . Comfortable operating in a fast-paced, evolving environment, with the ability to balance day-to-day execution and longer-term improvement efforts . This role is best suited for a leader who is equally comfortable developing people and improving the systems and levers behind the customer experience. PIb6fe76c6f39f-7797
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a Medical Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices presently focused on our Senior Health member population (age 65+), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices. The range for this role is $22.75 to $24.75 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-5:30pm based at one of our offices presently focused on our Senior Health member population (age 65+) in Hyannis, MA. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
03/30/2026
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a Medical Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices presently focused on our Senior Health member population (age 65+), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices. The range for this role is $22.75 to $24.75 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-5:30pm based at one of our offices presently focused on our Senior Health member population (age 65+) in Hyannis, MA. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.