21 jobs found

The Opportunity: We are seeking a highly skilled Salesforce Solutions Architect with deep expertise in Salesforce Financial Services Cloud (FSC) and a strong background in the insurance industry. The ideal candidate will design, architect, and implement scalable Salesforce solutions that align with business objectives, regulatory requirements, and best practices. This role requires a strong understanding of insurance processes, policy management, claims handling, customer engagement, and integrations with core insurance and financial systems. The Impact: Solution Architecture & Design Lead the architectural design and implementation of Salesforce Financial Services Cloud (FSC) solutions tailored for the insurance industry. Define end-to-end system architecture, ensuring loose coupling, scalability, and compliance with enterprise standards. Leverage data integration solutions such as event streaming, application API, ETL tools for consuming and providing access to Salesforce data Develop and maintain a robust data model for insurance-specific FSC objects such as Policy, Claims, Financial Accounts, and Relationships. Design solutions that ensure seamless integration with policy administration systems, underwriting platforms, claims processing, and regulatory compliance tools. Technical Leadership & Development Provide technical leadership to Salesforce development teams, ensuring adherence to Apex, Lightning Web Components (LWC), and API best practices. Knowledge and working experience with Data Cloud Oversee configuration, customization, and integration efforts, ensuring optimal use of Salesforce's declarative capabilities. Drive adoption of automation using Flows, Einstein AI, and OmniStudio. Experience in Digital Engagement (Service Cloud Voice) Ensure high-quality delivery through code reviews, design reviews, and architectural governance. Stakeholder Engagement & Business Alignment Collaborate with business stakeholders, product owners, and insurance domain experts to translate business requirements into technical solutions. Provide architectural guidance on customer engagement, agent portals, self-service platforms, and digital transformation initiatives. Advocate for Salesforce best practices, governance, and security standards. Engage with Enterprise Architecture and influence enterprise recommendations and direction. Integration & Data Strategy Define data migration strategies, ensuring seamless transition from legacy CRM or policy systems. Implement secure and compliant API integrations with core insurance platforms, banking systems, and external services. Work closely with enterprise data architects to ensure data consistency, reporting accuracy, and regulatory compliance. Security & Compliance Ensure solutions comply with insurance industry regulations (e.g., GDPR, HIPAA, FINRA, KYC, AML). Implement role-based security, encryption, and access controls to protect sensitive client and policyholder data. Work with compliance teams to align Salesforce capabilities with industry security requirements. Required Qualifications: Bachelor's Degree in computer science, engineering or technical designation 10+ years of experience in Salesforce architecture and development. Experience implementing Salesforce Financial Services Cloud (FSC). Strong knowledge of insurance processes, such as: policy management, claims processing, underwriting, and customer engagement. Expertise in Apex, Lightning Web Components (LWC), REST/SOAP APIs, and Event-Driven Architecture. Experience integrating Salesforce with policy administration systems, financial platforms, and document management solutions. Strong understanding of Salesforce security, compliance, and governance best practices. Experience with DevOps and CI/CD tools for Salesforce (e.g., Gearset, Copado, Jenkins). Preferred Qualifications: Experience working with OmniStudio, Einstein AI, and Marketing Cloud for customer engagement. Knowledge of insurance regulatory frameworks and how they impact CRM design. Familiarity with Mulesoft and other/home-grown middleware for API integration. Strong background in data modeling and master data management (MDM) for financial services. Salesforce certifications, such as: Salesforce Certified Application Architect Salesforce Certified System Architect Salesforce Certified Financial Services Cloud Accredited Professional (preferred) Salesforce Certified Technical Architect (CTA) (a plus) MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

The Opportunity: We are seeking a highly skilled Salesforce Solutions Architect with deep expertise in Salesforce Financial Services Cloud (FSC) and a strong background in the insurance industry. The ideal candidate will design, architect, and implement scalable Salesforce solutions that align with business objectives, regulatory requirements, and best practices. This role requires a strong understanding of insurance processes, policy management, claims handling, customer engagement, and integrations with core insurance and financial systems. The Impact: Solution Architecture & Design Lead the architectural design and implementation of Salesforce Financial Services Cloud (FSC) solutions tailored for the insurance industry. Define end-to-end system architecture, ensuring loose coupling, scalability, and compliance with enterprise standards. Leverage data integration solutions such as event streaming, application API, ETL tools for consuming and providing access to Salesforce data Develop and maintain a robust data model for insurance-specific FSC objects such as Policy, Claims, Financial Accounts, and Relationships. Design solutions that ensure seamless integration with policy administration systems, underwriting platforms, claims processing, and regulatory compliance tools. Technical Leadership & Development Provide technical leadership to Salesforce development teams, ensuring adherence to Apex, Lightning Web Components (LWC), and API best practices. Knowledge and working experience with Data Cloud Oversee configuration, customization, and integration efforts, ensuring optimal use of Salesforce's declarative capabilities. Drive adoption of automation using Flows, Einstein AI, and OmniStudio. Experience in Digital Engagement (Service Cloud Voice) Ensure high-quality delivery through code reviews, design reviews, and architectural governance. Stakeholder Engagement & Business Alignment Collaborate with business stakeholders, product owners, and insurance domain experts to translate business requirements into technical solutions. Provide architectural guidance on customer engagement, agent portals, self-service platforms, and digital transformation initiatives. Advocate for Salesforce best practices, governance, and security standards. Engage with Enterprise Architecture and influence enterprise recommendations and direction. Integration & Data Strategy Define data migration strategies, ensuring seamless transition from legacy CRM or policy systems. Implement secure and compliant API integrations with core insurance platforms, banking systems, and external services. Work closely with enterprise data architects to ensure data consistency, reporting accuracy, and regulatory compliance. Security & Compliance Ensure solutions comply with insurance industry regulations (e.g., GDPR, HIPAA, FINRA, KYC, AML). Implement role-based security, encryption, and access controls to protect sensitive client and policyholder data. Work with compliance teams to align Salesforce capabilities with industry security requirements. Required Qualifications: Bachelor's Degree in computer science, engineering or technical designation 10+ years of experience in Salesforce architecture and development. Experience implementing Salesforce Financial Services Cloud (FSC). Strong knowledge of insurance processes, such as: policy management, claims processing, underwriting, and customer engagement. Expertise in Apex, Lightning Web Components (LWC), REST/SOAP APIs, and Event-Driven Architecture. Experience integrating Salesforce with policy administration systems, financial platforms, and document management solutions. Strong understanding of Salesforce security, compliance, and governance best practices. Experience with DevOps and CI/CD tools for Salesforce (e.g., Gearset, Copado, Jenkins). Preferred Qualifications: Experience working with OmniStudio, Einstein AI, and Marketing Cloud for customer engagement. Knowledge of insurance regulatory frameworks and how they impact CRM design. Familiarity with Mulesoft and other/home-grown middleware for API integration. Strong background in data modeling and master data management (MDM) for financial services. Salesforce certifications, such as: Salesforce Certified Application Architect Salesforce Certified System Architect Salesforce Certified Financial Services Cloud Accredited Professional (preferred) Salesforce Certified Technical Architect (CTA) (a plus) MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

This position is Onsite. Our office is located at Groton, CT. At UnitedHealthcare , we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The National Account Onsite Service Account Manager (SAM) is a client-embedded role responsible for delivering high-touch, end-to-end service support for one or more strategic National Account clients. This role is positioned to serve as the primary day-to-day contact for complex service needs, providing real-time resolution, issue tracking, and benefit navigation support for client HR and benefit teams. Operating either onsite or in a hybrid capacity, the Onsite SAM builds strong, trusted relationships and helps bridge the gap between client expectations and internal operations. This includes managing escalations, identifying service trends, coordinating cross-functional solutions, and supporting initiatives that improve the overall member experience. The SAM ensures the delivery of timely, accurate and consistent service that aligns with both contractual obligations and UnitedHealthcare's commitment to excellence. The ideal candidate is service-driven, solutions-oriented, and highly collaborative- with the ability to navigate complex benefit plans, support strategic conversations, and act with professionalism in high-visibility settings. This position is full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be during normal business hours. Primary Responsibilities: Client Relationship Management Serve as the day-to-day, client-facing point of contact for HR and benefit staff at a designated National Account client Build and maintain trusted relationships with key client stakeholders through consistent, proactive engagement Support scheduled onsite or virtual service meetings, including benefit fairs, open enrollment sessions, and operational reviews Provide guidance on benefit design, claims inquiries, and member-level concerns, translating complex information into client-ready communication Escalation & Issue Resolution Own the end-to-end resolution of service-related issues, including claim disputes, eligibility inquiries, and benefit misinterpretations Partner with internal teams (e.g., Claims, Clinical, Provider Services, Pharmacy) to drive timely and accurate resolution of escalations Document service issues and track resolution timelines using internal tools; maintain visibility and accountability across stakeholders Identify and escalate recurring trends or patterns in service issues that require cross-functional attention or root cause resolution Reporting & Service Insights Provide the client with regular updates on issue resolution, open items, and trending concerns Support internal and external service reporting, ensuring data is accurate, relevant, and tailored to the client's needs Collaborate with internal partners to translate operational data into meaningful service insights Monitor performance metrics, service guarantees, and client expectations to support transparency and trust Cross-Functional Collaboration Act as a liaison between the client and internal business areas to coordinate seamless delivery of services Collaborate with Account Management, and Operations to align service delivery with broader client goals Participate in internal meetings to provide client insights, voice of the customer feedback, and early risk identification Support implementation of new benefits, vendor integrations, or service enhancements that affect the client experience Operational Excellence & Client Education Reinforce standard processes and service protocols while remaining client-centric in approach Educate client contacts on tools, self-service protocols while remaining client-centric in approach Identify opportunities to streamline service workflows or reduce preventable escalations Represent UnitedHealthcare's brand and commitment to excellence without surprises in every interaction Onsite & Multi-Site Support Expectations Maintain a regular onsite presence and travel across multiple client locations as needed Assess site-specific needs and tailor onsite support, education, and engagement accordingly Balance enterprise consistency with local customization to ensure equitable support across locations You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 5+ years of experience in a relevant healthcare, insurance, OR service delivery role 3+ years of experience in client-facing roles within healthcare, insurance, OR benefit administration Success managing complex service escalations and acting as a liaison between internal operations and external clients Experience supporting National Account OR large employer group clients with customized benefit configurations Experience working in matrixed environments with cross-functional teams (e.g., Sales, Clinical, Provider Services, Member Services, Operations) Background in claims processing, eligibility, enrollment, and service operations Ability to travel domestically up to 75% of the time (site visits) Ability to work full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. Preferred Qualifications: Ongoing training OR certifications in customer experience, healthcare compliance Onsite OR embedded service experience with employer group clients Experience in using internal service tools (e.g., Salesforce, ServiceNow, ACET) and report delivery platforms Knowledge of HIPAA regulations, service guarantees, and performance tracking Familiarity with National Account (large employer group) self-funded plans Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

This position is Onsite. Our office is located at Groton, CT. At UnitedHealthcare , we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The National Account Onsite Service Account Manager (SAM) is a client-embedded role responsible for delivering high-touch, end-to-end service support for one or more strategic National Account clients. This role is positioned to serve as the primary day-to-day contact for complex service needs, providing real-time resolution, issue tracking, and benefit navigation support for client HR and benefit teams. Operating either onsite or in a hybrid capacity, the Onsite SAM builds strong, trusted relationships and helps bridge the gap between client expectations and internal operations. This includes managing escalations, identifying service trends, coordinating cross-functional solutions, and supporting initiatives that improve the overall member experience. The SAM ensures the delivery of timely, accurate and consistent service that aligns with both contractual obligations and UnitedHealthcare's commitment to excellence. The ideal candidate is service-driven, solutions-oriented, and highly collaborative- with the ability to navigate complex benefit plans, support strategic conversations, and act with professionalism in high-visibility settings. This position is full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be during normal business hours. Primary Responsibilities: Client Relationship Management Serve as the day-to-day, client-facing point of contact for HR and benefit staff at a designated National Account client Build and maintain trusted relationships with key client stakeholders through consistent, proactive engagement Support scheduled onsite or virtual service meetings, including benefit fairs, open enrollment sessions, and operational reviews Provide guidance on benefit design, claims inquiries, and member-level concerns, translating complex information into client-ready communication Escalation & Issue Resolution Own the end-to-end resolution of service-related issues, including claim disputes, eligibility inquiries, and benefit misinterpretations Partner with internal teams (e.g., Claims, Clinical, Provider Services, Pharmacy) to drive timely and accurate resolution of escalations Document service issues and track resolution timelines using internal tools; maintain visibility and accountability across stakeholders Identify and escalate recurring trends or patterns in service issues that require cross-functional attention or root cause resolution Reporting & Service Insights Provide the client with regular updates on issue resolution, open items, and trending concerns Support internal and external service reporting, ensuring data is accurate, relevant, and tailored to the client's needs Collaborate with internal partners to translate operational data into meaningful service insights Monitor performance metrics, service guarantees, and client expectations to support transparency and trust Cross-Functional Collaboration Act as a liaison between the client and internal business areas to coordinate seamless delivery of services Collaborate with Account Management, and Operations to align service delivery with broader client goals Participate in internal meetings to provide client insights, voice of the customer feedback, and early risk identification Support implementation of new benefits, vendor integrations, or service enhancements that affect the client experience Operational Excellence & Client Education Reinforce standard processes and service protocols while remaining client-centric in approach Educate client contacts on tools, self-service protocols while remaining client-centric in approach Identify opportunities to streamline service workflows or reduce preventable escalations Represent UnitedHealthcare's brand and commitment to excellence without surprises in every interaction Onsite & Multi-Site Support Expectations Maintain a regular onsite presence and travel across multiple client locations as needed Assess site-specific needs and tailor onsite support, education, and engagement accordingly Balance enterprise consistency with local customization to ensure equitable support across locations You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 5+ years of experience in a relevant healthcare, insurance, OR service delivery role 3+ years of experience in client-facing roles within healthcare, insurance, OR benefit administration Success managing complex service escalations and acting as a liaison between internal operations and external clients Experience supporting National Account OR large employer group clients with customized benefit configurations Experience working in matrixed environments with cross-functional teams (e.g., Sales, Clinical, Provider Services, Member Services, Operations) Background in claims processing, eligibility, enrollment, and service operations Ability to travel domestically up to 75% of the time (site visits) Ability to work full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. Preferred Qualifications: Ongoing training OR certifications in customer experience, healthcare compliance Onsite OR embedded service experience with employer group clients Experience in using internal service tools (e.g., Salesforce, ServiceNow, ACET) and report delivery platforms Knowledge of HIPAA regulations, service guarantees, and performance tracking Familiarity with National Account (large employer group) self-funded plans Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Overview Come join Payroll Tax Operations (PTO) as a payroll tax professional responsible for the accurate and timely resolution of payroll tax issues across Notices, Corrections, Amendments, and Pay & File. The Senior Payroll Tax Processor (TP2) is a core production contributor on the team operating with strong technical competence and meaningful independence across a high-volume case workload. We are looking for a detail-oriented, customer-focused payroll tax expert with real hands-on experience resolving tax notices, correcting payroll errors, and preparing amended returns, who is ready to serve as a mentor and role model for TP1 colleagues while continuing to grow their own technical depth. Responsibilities • Execute full-cycle payroll tax case work for assigned accounts: process payroll runs accurately, audit pre- and post-payroll output, manage tax filings and payments, and maintain compliance across all active jurisdictions. • Independently research and resolve complex State and Federal payroll tax notices including balance-due notices, deposit discrepancies, SUI rate change notices, and account mismatch notices owning each case from intake through confirmed closure. • Prepare written agency responses with complete supporting documentation; submit within agency-required deadlines and confirm receipt. • Prepare amended payroll tax returns (Form 941-X and state equivalents) independently on complex amendments while retaining ownership. • Support payroll correction workflows: identify the source of a payroll error, quantify tax impact across affected quarters, document the correction audit trail, and see the resolution through to completion. • Manage personal WIP queue with discipline: prioritize cases by SLA date, flag aging cases before they breach SLA, and maintain thorough case documentation from first touch to closure. • Perform high-level trend analysis of customer data, system data, and agency correspondence to identify process or system deficiencies. • Actively contribute to SOP and KB updates flag outdated content, suggest revisions, and document solutions to previously unresolved issues. • Participate in cross-functional collaboration with Corrections, Amendments, Pay & File, and Tax Notice teams; serve as a role model for TP1 staff and actively seek coaching and development from TP3 and M1. Qualifications • 2-3+ years of hands-on payroll tax experience with demonstrated with a strong focus on notice resolution, amended return preparation, and payroll error correction across multiple states not just general payroll administration • Working knowledge of IRS and state agency notice types; able to read a notice, identify the type, understand the agency's claim, and determine the appropriate resolution path. • Demonstrated experience resolving State and Federal payroll tax notices independently, including balance-due notices, penalty assessments, SUI rate change notices, and deposit mismatch notices. • Comprehensive knowledge of tax payment and filing regulations; solid understanding of the distinction between employee and employer tax responsibilities across federal and state jurisdictions. • Hands-on experience preparing and approving amended Federal (Form 941-X, W-2c) and State payroll tax returns across all states, including jurisdictions with complex local requirements such as PA, OH, and more. • Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures. • Multi-state payroll tax expertise: reciprocal agreements, resident and nonresident taxation, SUI account management, and local tax compliance across multiple jurisdictions. • Proficiency with at least one payroll platform and comfort navigating case management systems such as Salesforce. • Excel/Google sheet skills required: VLOOKUP, pivot tables, and reconciliation auditing; able to trace a tax discrepancy through a spreadsheet independently. • Strong written and verbal communication skills; able to interact professionally with state and federal tax agencies and document case activity clearly and completely. • Associate's or Bachelor's degree in Accounting, Business, or Finance preferred; equivalent experience accepted. • Fundamental Payroll Certification (FPC) required; CPP preferred for candidates with 4+ years of experience. Active pursuit of CPP is viewed favorably. CPP holders will be evaluated for accelerated development. • Experience at a payroll service bureau, PEO, or multi-client payroll tax environment is a significant advantage. Footer Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

This position is Onsite. Our office is located at Groton, CT. At UnitedHealthcare , we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The National Account Onsite Service Account Manager (SAM) is a client-embedded role responsible for delivering high-touch, end-to-end service support for one or more strategic National Account clients. This role is positioned to serve as the primary day-to-day contact for complex service needs, providing real-time resolution, issue tracking, and benefit navigation support for client HR and benefit teams. Operating either onsite or in a hybrid capacity, the Onsite SAM builds strong, trusted relationships and helps bridge the gap between client expectations and internal operations. This includes managing escalations, identifying service trends, coordinating cross-functional solutions, and supporting initiatives that improve the overall member experience. The SAM ensures the delivery of timely, accurate and consistent service that aligns with both contractual obligations and UnitedHealthcare's commitment to excellence. The ideal candidate is service-driven, solutions-oriented, and highly collaborative- with the ability to navigate complex benefit plans, support strategic conversations, and act with professionalism in high-visibility settings. This position is full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be during normal business hours. Primary Responsibilities: Client Relationship Management Serve as the day-to-day, client-facing point of contact for HR and benefit staff at a designated National Account client Build and maintain trusted relationships with key client stakeholders through consistent, proactive engagement Support scheduled onsite or virtual service meetings, including benefit fairs, open enrollment sessions, and operational reviews Provide guidance on benefit design, claims inquiries, and member-level concerns, translating complex information into client-ready communication Escalation & Issue Resolution Own the end-to-end resolution of service-related issues, including claim disputes, eligibility inquiries, and benefit misinterpretations Partner with internal teams (e.g., Claims, Clinical, Provider Services, Pharmacy) to drive timely and accurate resolution of escalations Document service issues and track resolution timelines using internal tools; maintain visibility and accountability across stakeholders Identify and escalate recurring trends or patterns in service issues that require cross-functional attention or root cause resolution Reporting & Service Insights Provide the client with regular updates on issue resolution, open items, and trending concerns Support internal and external service reporting, ensuring data is accurate, relevant, and tailored to the client's needs Collaborate with internal partners to translate operational data into meaningful service insights Monitor performance metrics, service guarantees, and client expectations to support transparency and trust Cross-Functional Collaboration Act as a liaison between the client and internal business areas to coordinate seamless delivery of services Collaborate with Account Management, and Operations to align service delivery with broader client goals Participate in internal meetings to provide client insights, voice of the customer feedback, and early risk identification Support implementation of new benefits, vendor integrations, or service enhancements that affect the client experience Operational Excellence & Client Education Reinforce standard processes and service protocols while remaining client-centric in approach Educate client contacts on tools, self-service protocols while remaining client-centric in approach Identify opportunities to streamline service workflows or reduce preventable escalations Represent UnitedHealthcare's brand and commitment to excellence without surprises in every interaction Onsite & Multi-Site Support Expectations Maintain a regular onsite presence and travel across multiple client locations as needed Assess site-specific needs and tailor onsite support, education, and engagement accordingly Balance enterprise consistency with local customization to ensure equitable support across locations You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 5+ years of experience in a relevant healthcare, insurance, OR service delivery role 3+ years of experience in client-facing roles within healthcare, insurance, OR benefit administration Success managing complex service escalations and acting as a liaison between internal operations and external clients Experience supporting National Account OR large employer group clients with customized benefit configurations Experience working in matrixed environments with cross-functional teams (e.g., Sales, Clinical, Provider Services, Member Services, Operations) Background in claims processing, eligibility, enrollment, and service operations Ability to travel domestically up to 75% of the time (site visits) Ability to work full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. Preferred Qualifications: Ongoing training OR certifications in customer experience, healthcare compliance Onsite OR embedded service experience with employer group clients Experience in using internal service tools (e.g., Salesforce, ServiceNow, ACET) and report delivery platforms Knowledge of HIPAA regulations, service guarantees, and performance tracking Familiarity with National Account (large employer group) self-funded plans Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Overview Come join Payroll Tax Operations (PTO) as a payroll tax professional responsible for the accurate and timely resolution of payroll tax issues across Notices, Corrections, Amendments, and Pay & File. The Senior Payroll Tax Processor (TP2) is a core production contributor on the team operating with strong technical competence and meaningful independence across a high-volume case workload. We are looking for a detail-oriented, customer-focused payroll tax expert with real hands-on experience resolving tax notices, correcting payroll errors, and preparing amended returns, who is ready to serve as a mentor and role model for TP1 colleagues while continuing to grow their own technical depth. Responsibilities • Execute full-cycle payroll tax case work for assigned accounts: process payroll runs accurately, audit pre- and post-payroll output, manage tax filings and payments, and maintain compliance across all active jurisdictions. • Independently research and resolve complex State and Federal payroll tax notices including balance-due notices, deposit discrepancies, SUI rate change notices, and account mismatch notices owning each case from intake through confirmed closure. • Prepare written agency responses with complete supporting documentation; submit within agency-required deadlines and confirm receipt. • Prepare amended payroll tax returns (Form 941-X and state equivalents) independently on complex amendments while retaining ownership. • Support payroll correction workflows: identify the source of a payroll error, quantify tax impact across affected quarters, document the correction audit trail, and see the resolution through to completion. • Manage personal WIP queue with discipline: prioritize cases by SLA date, flag aging cases before they breach SLA, and maintain thorough case documentation from first touch to closure. • Perform high-level trend analysis of customer data, system data, and agency correspondence to identify process or system deficiencies. • Actively contribute to SOP and KB updates flag outdated content, suggest revisions, and document solutions to previously unresolved issues. • Participate in cross-functional collaboration with Corrections, Amendments, Pay & File, and Tax Notice teams; serve as a role model for TP1 staff and actively seek coaching and development from TP3 and M1. Qualifications • 2-3+ years of hands-on payroll tax experience with demonstrated with a strong focus on notice resolution, amended return preparation, and payroll error correction across multiple states not just general payroll administration • Working knowledge of IRS and state agency notice types; able to read a notice, identify the type, understand the agency's claim, and determine the appropriate resolution path. • Demonstrated experience resolving State and Federal payroll tax notices independently, including balance-due notices, penalty assessments, SUI rate change notices, and deposit mismatch notices. • Comprehensive knowledge of tax payment and filing regulations; solid understanding of the distinction between employee and employer tax responsibilities across federal and state jurisdictions. • Hands-on experience preparing and approving amended Federal (Form 941-X, W-2c) and State payroll tax returns across all states, including jurisdictions with complex local requirements such as PA, OH, and more. • Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures. • Multi-state payroll tax expertise: reciprocal agreements, resident and nonresident taxation, SUI account management, and local tax compliance across multiple jurisdictions. • Proficiency with at least one payroll platform and comfort navigating case management systems such as Salesforce. • Excel/Google sheet skills required: VLOOKUP, pivot tables, and reconciliation auditing; able to trace a tax discrepancy through a spreadsheet independently. • Strong written and verbal communication skills; able to interact professionally with state and federal tax agencies and document case activity clearly and completely. • Associate's or Bachelor's degree in Accounting, Business, or Finance preferred; equivalent experience accepted. • Fundamental Payroll Certification (FPC) required; CPP preferred for candidates with 4+ years of experience. Active pursuit of CPP is viewed favorably. CPP holders will be evaluated for accelerated development. • Experience at a payroll service bureau, PEO, or multi-client payroll tax environment is a significant advantage. Footer Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Associate Director of Class Engagement & Giving (Reunion) Amherst Campus Full Time JR7071 Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff. Job Description: Amherst College invites applications for the Associate Director of Class Engagement & Giving (Reunion) position. The Associate Director of Class Engagement & Giving (Reunion) is a full-time, year-round position. The expected salary range for this job opportunity is: $68,000 to $72,000 per year. The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations. Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Click here for Benefits Information . The Associate Director of Class Engagement & Giving (Reunion) plays a key role in advancing Amherst College's culture of connection, participation, and philanthropy. This position designs and delivers class communications and programs, plans and executes class- and reunion-related events, and supports volunteer recruitment, training and outreach. They also provide leadership and strategic coordination for a portfolio of special projects-including, but not limited to, annual giving tactics, Giving Day initiatives, and volunteer communication efforts-many of which are carried out in close collaboration with Advancement Communications and colleagues across the division. Reporting to the Director of Class Engagement & Giving, the Associate Director plays a central role in managing Amherst's alumni Reunion, holding responsibility not only for their assigned class cohort but for overall Reunion operations, including but not limited to: logistics, class & college programs, communications, campus partner coordination, and more. The Associate Director is also responsible for developing documentation and resources that equip class liaisons to efficiently manage their class cohorts through the reunion planning process. The Associate Director is an experienced and strategically minded professional who advances alumni engagement and philanthropy through strong relationships, effective volunteer management, and well-executed programs. They bring sound judgment, clear communication, and a high degree of autonomy to their work, collaborating across teams through influence rather than authority. With a thoughtful approach to planning and a strong sense of hospitality, the Associate Director delivers welcoming, seamless engagement experiences that deepen alumni affinity and inspire philanthropy. Advancement staff are expected to promote a positive, solutions-focused workplace culture through professional and constructive engagement in meetings, collaborations, and daily interactions. Advancement work also includes "all-hands-on-deck" events that require occasional evening and weekend participation to support key College events, including-but not limited to-Reunion and Homecoming. This position is eligible for a hybrid work arrangement; however, regular on-campus presence is expected to support leadership responsibilities, relationship building, and institutional priorities. Summary of Responsibilities: Event Planning & Execution Oversee and lead Reunion planning and coordination. Design and execute a compelling, high-quality program attentive to emerging College priorities, including programming that showcases Amherst alumni, faculty, and administrators and inspires connection and philanthropy. Manage reunion logistics, including registration systems, facilities, vendors, staffing, technology, and on-site operations. Additionally, coordinate with colleagues overseeing housing, student workers, reunion giving, and other aspects to ensure alignment and manage the overall project. Manage reunion communications strategy, including invitations, event webpages, email and text campaigns, and print materials, in collaboration with Advancement Communications. Maintain comprehensive, accurate records, timelines, and documentation for all assigned class cohorts and volunteer groups, ensuring strong administrative management and planning continuity. Support the planning and execution of Homecoming and other on-campus alumni programs as assigned by the Director. Reunion, Class & Volunteer Management Manage a portfolio of alumni classes, serving as a primary staff liaison for class engagement and giving, including: Reunion planning, Class Notes & In Memory pieces, class giving and Amherst Fund class appeals, and other class projects that foster connection and affinity within your cohort. Cultivate, support, and steward alumni volunteer leaders (e.g., reunion chairs, subcommittee chairs, and planning committee members; class officers including class presidents, vice presidents, secretaries, and treasurers; and class agents & associate agents) by setting clear expectations, providing strategic guidance, and sharing timely insights that advance participation and giving goals. Lead regular volunteer meetings, deliver data-informed recommendations, and ensure volunteers have the tools, information, and support needed to be successful. Develop and execute class-based communications and engagement plans that strengthen class identity, deepen alumni connection, and reinforce the College's mission. Partner with Advancement colleagues to support volunteer training, communications, and reporting resources that strengthen engagement and participation pipelines. Class Engagement Strategy & Communications Partner with colleagues across Advancement to support data-informed class engagement and giving strategies that advance institutional priorities. Manage class communications calendars and contribute to content development that reinforces class identity, participation, and connection to Amherst. Use data and analytics (CRM systems, Slate, internal dashboards) to inform strategy, track progress, and evaluate engagement and giving outcomes. Partner with Advancement Communications to highlight impact stories, Reunion milestones, and donor engagement moments across assigned class cohorts. Qualifications: Required Bachelor's Degree. 3 to 5 years of related experience. Equivalent combination of education/experience in lieu of minimum education and related experience; 5-7 years of skills related experience. A minimum of five years of relevant professional experience in alumni engagement, advancement, event planning, nonprofit programs, or a related field. Demonstrated experience planning and executing events, including project management, logistics, and on-site coordination. Excellent written, verbal, and interpersonal communication skills. Ability to take initiative, work independently, and collaborate effectively as part of a team. A commitment to diversity, equity and inclusion, and a proven record of engaging stakeholders who hold diverse backgrounds. Occasional weekend and evening hours required; Occasional travel for volunteer management, regional programs support, and/or professional development. Successful completion of required reference and background checks. An acceptable criminal offender records information (CORI) check. Valid driver's license and successful completion of Five College Risk Management driver credentialing program. (See: ) Preferred Experience managing volunteer committees or boards, and/or experience with fundraising. Proficiency in Google Workspace (Gmail, Docs, Sheets, Slides, Drive, Calendar) and/or Microsoft Office (Outlook, Word, Excel, PowerPoint, Outlook). Experience with a constituent relationship management (CRM) system such as Slate, Salesforce, or similar; familiarity with database querying. Experience with communication platforms, including email marketing, texting, web content management, etc. Experience with event registration tools. Experience in higher education, particularly in alumni relations, annual giving, advancement, or admissions. Interested candidates are asked to submit a resume and cover letter online at . Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted.(Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen.) Review of applications will begin immediately and will continue until the position is filled. Amherst College is committed to an inclusive hiring process and will provide reasonable accommodations for candidates throughout the application and interview process upon request. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. To apply, visit . click apply for full job details

This is a hybrid position, mostly remote, with 50% travel required and an onsite presence at FreshPoint location(s) periodically. Please note that the number of days onsite can increase based on business needs. JOB SUMMARY This is a sales position reporting directly to the Director of New Business Development, FreshPoint. This position will be responsible for the improvement of FreshPoint's market position and achieving financial growth by defining long-term strategic goals, identifying business opportunities, finding potential new customers and negotiating contracts to secure their business. Working with the Presidents, Sales Leaders and Marketing Associates, the Regional New Business Developer fosters relationships with prospects and transitions these accounts to the sales force. RESPONSIBILITIES Works with the senior teams across multiple operating companies on the development of a comprehensive business development strategy with a focus on local street, local contract, and retail segments. Accountable for leveraging data to identify segment opportunities and build creative and effective sales plan to capitalize on those segments Identifies business development opportunities, coordinates sales teams to propose new business, and drive such opportunities from concept to execution Collaborates with sales team to expand business development efforts, including contributing to annual profit plan and assist with the implementation and execution of such plans and tracking outcomes Manages systems and processes to track, measure and report on results of business development initiatives Gather information on emerging market and foodservice industry trends to understand the competitive landscape and top position Sysco for increased effectiveness in securing new business Attends industry functions, such as association events and conferences, and provides feedback and information on market and creative trends Present to and consult with senior level management on trends in the foodservice business Identify opportunities for promotions, additional services, and distribution avenues that will lead to an increase in sales Develop strong working relationships with brokers, distributors, company and foodservice industry peers Support Customer Engagement efforts to provide FreshPoint customers with expanded service channel options (e.g. Sales Coordinator, FreshPoint mobile/ecomm). Plan and record daily activity accurately within CRM tool Develop primary vendor programs as needed Conduct quality business reviews for existing customers Conduct merchandising research for customers regarding products to meet their needs Review weekly, monthly and quarterly sales objectives and results for target accounts and prepare action plans where improvement is needed Provide, prepare and cut samples for customers as required Attend sales meetings, food shows, customer events etc. and provide feedback Stay current with development in the field through participation in seminars, workshops and reading publications Stay current with FreshPoint's value-added offerings and technology solutions, including but not limited to customer-facing reporting tool Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records and filing reports. Participate in ongoing training sessions. Assist with the trainings as requested. QUALIFICATIONS Education High School education required. Bachelor's degree in a related field (e.g. business administration) or equivalent educational level preferred. Minimum Experience 5 or more years' with a proven track record of opening new business in the food service industry. Preferred Experience: 5+ years' foodservice sales experience 3+ years' Restaurant management / chef experience Skills: Proficient in Excel, Word, Microsoft Outlook, and some knowledge of Salesforce a plus Excellent oral and written communication skills are required. Excellent organizational and presentation skills are required. Intermediate word processing (Microsoft Word preferred) and intermediate spreadsheet application skills (Microsoft Excel preferred) are desired. Ability to work with a variety of people and situations in a fast-paced environment is required. Excellent interpersonal skills and ability to work with a variety of stakeholders. Can derive insights from others through probing questions and collaborative problem-solving. Superb organizational and project management skills, including the ability to execute multiple initiatives autonomously. Able to thrive in a fast-paced work environment. Ability to use FreshPoint's proprietary Customer Relationship Management (CRM) tool for planning and forecasting sales growth. Demonstrates mastery of skills in the area of consultative selling, marketing principles, prospecting, networking, coaching, and negotiations. Effectively coach, counsel, train and direct associates.

This is a hybrid position, mostly remote, with 50% travel required and an onsite presence at FreshPoint location(s) periodically. Please note that the number of days onsite can increase based on business needs. JOB SUMMARY This is a sales position reporting directly to the Director of New Business Development, FreshPoint. This position will be responsible for the improvement of FreshPoint's market position and achieving financial growth by defining long-term strategic goals, identifying business opportunities, finding potential new customers and negotiating contracts to secure their business. Working with the Presidents, Sales Leaders and Marketing Associates, the Regional New Business Developer fosters relationships with prospects and transitions these accounts to the sales force. RESPONSIBILITIES Works with the senior teams across multiple operating companies on the development of a comprehensive business development strategy with a focus on local street, local contract, and retail segments. Accountable for leveraging data to identify segment opportunities and build creative and effective sales plan to capitalize on those segments Identifies business development opportunities, coordinates sales teams to propose new business, and drive such opportunities from concept to execution Collaborates with sales team to expand business development efforts, including contributing to annual profit plan and assist with the implementation and execution of such plans and tracking outcomes Manages systems and processes to track, measure and report on results of business development initiatives Gather information on emerging market and foodservice industry trends to understand the competitive landscape and top position Sysco for increased effectiveness in securing new business Attends industry functions, such as association events and conferences, and provides feedback and information on market and creative trends Present to and consult with senior level management on trends in the foodservice business Identify opportunities for promotions, additional services, and distribution avenues that will lead to an increase in sales Develop strong working relationships with brokers, distributors, company and foodservice industry peers Support Customer Engagement efforts to provide FreshPoint customers with expanded service channel options (e.g. Sales Coordinator, FreshPoint mobile/ecomm). Plan and record daily activity accurately within CRM tool Develop primary vendor programs as needed Conduct quality business reviews for existing customers Conduct merchandising research for customers regarding products to meet their needs Review weekly, monthly and quarterly sales objectives and results for target accounts and prepare action plans where improvement is needed Provide, prepare and cut samples for customers as required Attend sales meetings, food shows, customer events etc. and provide feedback Stay current with development in the field through participation in seminars, workshops and reading publications Stay current with FreshPoint's value-added offerings and technology solutions, including but not limited to customer-facing reporting tool Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records and filing reports. Participate in ongoing training sessions. Assist with the trainings as requested. QUALIFICATIONS Education High School education required. Bachelor's degree in a related field (e.g. business administration) or equivalent educational level preferred. Minimum Experience 5 or more years' with a proven track record of opening new business in the food service industry. Preferred Experience: 5+ years' foodservice sales experience 3+ years' Restaurant management / chef experience Skills: Proficient in Excel, Word, Microsoft Outlook, and some knowledge of Salesforce a plus Excellent oral and written communication skills are required. Excellent organizational and presentation skills are required. Intermediate word processing (Microsoft Word preferred) and intermediate spreadsheet application skills (Microsoft Excel preferred) are desired. Ability to work with a variety of people and situations in a fast-paced environment is required. Excellent interpersonal skills and ability to work with a variety of stakeholders. Can derive insights from others through probing questions and collaborative problem-solving. Superb organizational and project management skills, including the ability to execute multiple initiatives autonomously. Able to thrive in a fast-paced work environment. Ability to use FreshPoint's proprietary Customer Relationship Management (CRM) tool for planning and forecasting sales growth. Demonstrates mastery of skills in the area of consultative selling, marketing principles, prospecting, networking, coaching, and negotiations. Effectively coach, counsel, train and direct associates.

Are you an experienced Sales Professional, Restaurant Manager, Culinary Manager or Chef looking for career development opportunities? Join Freshpoint's World Class Sales Team and explore all the benefits and perks. Why you should join our Sales Team: Competitive base salary, bonus, plus promotional incentive opportunities M ileage reimbursement and cell phone provided Career pathing opportunities for both entry level, and experienced individuals Opportunity to be part of a purpose driven organization that supports communities and associates Specialized sales training Individual as well as team-based selling Opportunity to learn different ethnic segments Monthly and annual sales rewards and recognition Robust benefits package including an Employee Stock Purchase Plan, & 401(k) with automatic matching JOB SUMMARY This is an outside sales position responsible for promoting the company's products and services and for building relationships with new and existing accounts. The main focus is to help Freshpoint customers succeed while achieving sales and profit goals established by the company. This position may require working some non-traditional hours (evening, weekends, and holidays) to successfully meet customers' needs. RESPONSIBILITIES Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory. Seek and qualify prospects following company account stratification goals. Research customer business needs and develops a mix of products and service to meet needs. Evaluate market trends and recommend products to customers, based on business needs and goals. Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided. Answer customers' questions about products, prices, availability, and product use. Provide product information and practical training to customer personnel. Drive personal vehicle to customer accounts, conventions, company meetings, etc. Communicate and collect accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms. Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (for example, out of stock items, special order items, low inventory, etc.). Participate in company functions, promotions, customer visits, and customer events. Attend and participate in general sales and district meetings. Engage in ongoing training sessions. Assist with the training of new employees as requested. Review and analyze daily and weekly reports such as special-order requests, customer bid files, and sales/gross profit margin data. Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and filing reports. Other duties may be assigned. QUALIFICATIONS Education High School degree or equivalent Experience Minimum 2 years of sales, and/or chef/restaurant management experience, and/or related (Business, Sales, Marketing, Hospitality; or Culinary Arts) degree. 1 year of outside foodservice sales experience preferred Restaurant management / chef experience preferred Skills Proficient in Excel, Word, Microsoft Outlook, and some knowledge of Salesforce a plus Working knowledge of warehouse distribution, a plus Good communication skills Detail-oriented Preferred Qualifications Bi-Lingual Restaurant Management, Foodservice Outside Sales, Chef Experience preferred Certificates, Licenses, and Registrations Valid driver's license with a driving record that meets company insurability standards. Current automobile insurance with the following limits of liability: Bodily injury - $100,000 each person and $300,000 each accident; property damage - $100,000 is required Requirement Pass employment testing Must sign Sysco Protective Covenants Agreement. Reside or willing to relocate to the geographical vicinity of territory. Competencies Building Trust Building Customer Loyalty Follow-up Sales Ability / Persuasiveness Managing Work Adaptability Communication

Job Description Hours: Tuesday-Thursday- 9am-3pm (Flexible start time) Location: 2866 Colorado Ave., Santa Monica, California Pay: $ ESSENTIAL DUTIES AND RESPONSIBILITIES: Work with a top performing team in an amazing team atmosphere environment. Participation in Sales Training. Maintaining and managing excellent customer relations. Generating and supporting new customers on face-to-face basis. Understand Western Window Systems products and apply processes and reasoning to appropriately present, promote, select and recommend products in architectural applications. Increase clients brand awareness thru the Hosting of Events at the Design Center and through attending Architect and industry events, including being on site to provide Western dealers, architects, builders, and homeowners information. Create and update calendar of architect events both in the design center and on online event tracking platform (Salesforce). Build, promote and execute monthly/quarterly special events and promotions from start to finish to achieve sales goals. Work individually, and with the local and corporate sales and marketing team to plan events with associations such as local Chambers of Commerce, AIA, CSI, and regional design and building chapters. Create Lunch and Learn schedules and events. Assist with Social media marketing for the design center - Facebook, Instagram, Google Business, Eventbrite, and company website. Take photos at design center and all architect events for the Western Region on camera or phone to use on social media. Answer online reviews, voicemails and social media comments. Work with corporate Digital and Graphics Team to develop marketing materials. Update internal marketing materials - table tents, flyers, chalkboards, and presentations, etc. Participate in monthly and quarterly sales calls with architect reps. Outreach to local architects to provide marketing support materials and product samples. Work with the Sales and Marketing Teams to plan and coordinate events for the regional Architectural and Builder communities. Calling architects to invite to open house events for Santa Monica and San Diego locations. External/offsite promotion - meet with potential clients, host offsite pop-ups. Attend offsite networking events and stay up to date with local associations. Partner with relevant teams to develop strategic positioning, identify insights, and establish clear objectives and measures of success for truly integrated marketing initiatives. Report on completed campaigns, apply basic analytical skills to identify any performance highlights and/or trends to inform strategy and tactics for moving forward. Ensure effective budget management including reconciliation and invoice approval. Other duties may be assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to work independently and as part of a team. Ability to prioritize tasks. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Available to work occasional evenings and weekends Ability to travel periodically to offsite events Problem solving - Identifies and resolves problems in a timely manner Customer Service - Responds promptly to customer needs Dependability - Follows instructions, responds to management direction Completes work in a timely manner. EDUCATION / EXPERIENCE: Current student pursuing a degree program in Architecture, Design, Business Administration, or Marketing, or 1+ years of experience in a similar role LANGUAGE / COMMUNICATION SKILLS English MATHEMATICAL SKILLS Must be able to calculate and determine accuracy of budget REASONING ABILITY Must be able to access complex situations and make appropriate decisions PHYSICAL REQUIREMENTS / WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL REQUIREMENTS: Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as telephone. WORK ENVIRONMENT: Primarily operates in an office environment with exposure to diverse noise levels. The nature of assisting and processing office tasks frequently demands efficient and swift work to meet schedules and demands. Requires adherence to safety protocols and the use of personal protective equipment (PPE) as necessary WORKING CONDITIONS: Fast-paced environment with tight deadlines and multiple priorities. Collaboration with cross-functional teams to ensure efficient operations. TRAVEL REQUIREMENTS: Ability to travel occasionally domestically. (Occasional activity exists less than 1/3 of the time. What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Health & Wellness Three comprehensive medical plan optionsPrescription drug coverageDental insuranceVision insuranceTeladoc virtual healthcare servicesEmployee Assistance Program (EAP)Annual Wellness Clinic Financial Protection Company-paid Life InsuranceVoluntary Life InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilitySupplemental Hospital Indemnity InsuranceCritical Illness InsuranceAccident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays401(k) retirement plan with company matchTuition Reimbursement ProgramLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.