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The Opportunity Are you a bilingual driven, entrepreneurial professional with a passion for building relationships and closing deals? Triangle Fastener Corporation is seeking a proactive Outside Sales Representative to join our team in the Cincinnati, OH area. In this role, you'll be the face of TFC in your market territory - visiting customer job sites and offices to identify needs, provide solutions, and grow our presence in the construction fastener industry. This is a field-based position requiring daily travel within your territory. About Triangle Fastener Corporation Since 1977, Triangle Fastener Corporation has been a trusted name in the construction industry. We are a leading wholesale distributor of standard and specialty fasteners, sealants, tools, and related construction products. With 30+ branches nationwide, including 3 distribution centers, and 9 paint facilities, we offer comprehensive solutions to builders across the U.S. Why Join Us? At TFC, we know that our people are the key to our success. We offer a collaborative, supportive work environment with industry-leading benefits, including: Medical, Dental, and Vision Insurance Safe Harbor 401(k) with automatic employer contributions Company vehicle with insurance, maintenance, and fuel fully covered Company-paid short-term disability and life insurance Expense account Paid holidays starting Day 1 Professional development through training and industry events What You'll Do As an Outside Sales Representative, you will: Build and maintain relationships with existing accounts, ensuring high customer satisfaction Identify and pursue new business opportunities to grow your sales territory Make regular in-person visits to customer job sites and offices Collaborate closely with Inside Sales, Operations, and Management to support customer needs Maintain detailed and accurate customer records and sales activity reports Participate in trade shows, sales meetings, and training sessions Actively promote Triangle Fastener Corporation's brands and services What You'll Bring A self-starting, goal-oriented mindset with strong problem-solving abilities Excellent communication and interpersonal skills, including the ability to communicate bilingually Ability to manage a geographic territory effectively and independently Prior sales experience, especially in construction or industrial markets, is a strong plus Valid driver's license and willingness to travel regularly Our Values Triangle Fastener Corporation is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Triangle Fastener Corporation's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment. PIf81f8c8fb5-

Job Description Your Opportunity: Assistant Store Manager TitleMax Gadsden, AL As an Assistant Store Manager (ASM), you'll support our customers through real financial needs while gaining hands-on experience running a store. You'll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It's performance-driven, people-first, and packed with growth potential. If you're ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step. What We Offer: Compensation The hourly wage for the position is $16.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development. Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. Enrollment in a key holder program designed to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational reimbursement program. Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program. Company-Sponsored Life and AD&D Insurance. Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program. Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What We're Looking For - Qualifications and Skills: A high school diploma or equivalent. Minimum one year's experience in customer service, sales, or retail. At least 3 months of supervisory, key holder, or relevant leadership experience Excellent verbal and written communication skills. Proficiency in using phones, POS system, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law. The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard. Nice to Haves - Preferred Qualifications and Ski lls Management experience in retail, convenience store, grocery, finance, service, or related industries. Experience in check cashing, document verification, money order processing. Bilingual (English/Spanish) is a plus and may be required for certain locations. What You'll Do - Essential Duties and Responsibilities: Maximize customer success by offering financial services that fit their needs. Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products. Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty. Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts. Maintain customer information in the point of sale (POS) system with accuracy and integrity. Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures. Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing. Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer. Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance. Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week. Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. Workplace Awards & Recognition: We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose: The Community Choice Financial Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Think you'd thrive here? Learn more at -careers The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the In-store positions are in person only. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Job Description Your Opportunity: Assistant Store Manager TitleMax Florence, SC As an Assistant Store Manager (ASM), you'll support our customers through real financial needs while gaining hands-on experience running a store. You'll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It's performance-driven, people-first, and packed with growth potential. If you're ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step. What We Offer: Compensation The hourly wage for the position is $16.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development. Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. Enrollment in a key holder program designed to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational reimbursement program. Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program. Company-Sponsored Life and AD&D Insurance. Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program. Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What We're Looking For - Qualifications and Skills: A high school diploma or equivalent. Minimum one year's experience in customer service, sales, or retail. At least 3 months of supervisory, key holder, or relevant leadership experience Excellent verbal and written communication skills. Proficiency in using phones, POS system, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law. The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard. Nice to Haves - Preferred Qualifications and Ski lls Management experience in retail, convenience store, grocery, finance, service, or related industries. Experience in check cashing, document verification, money order processing. Bilingual (English/Spanish) is a plus and may be required for certain locations. What You'll Do - Essential Duties and Responsibilities: Maximize customer success by offering financial services that fit their needs. Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products. Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty. Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts. Maintain customer information in the point of sale (POS) system with accuracy and integrity. Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures. Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing. Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer. Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance. Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week. Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. Workplace Awards & Recognition: We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose: The Community Choice Financial Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Think you'd thrive here? Learn more at -careers The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the In-store positions are in person only. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

ISSA is the leading trade association for the cleaning and facility solutions industry worldwide. Our purpose is to change the way the world views cleaning. The association represents businesses, organizations, and professionals across the entire cleaning industry chain, including manufacturers, manufacturer representatives, wholesalers, distributors, in-house service providers, building service contractors, residential cleaners, and more. The Member Engagement Manager is the primary driver of member engagement and retention. This role owns the front line of the member experience, serving as the central triage point for inbound and proactive outreach, extracting critical insights, identifying risks, and surfacing growth opportunities before they escalate. The qualified individual is responsible for cultivating high-touch, high-frequency engagement across assigned accounts to ensure members are actively connected, informed, and realizing measurable value. Every interaction is strategic. Acting as the operational bridge between members and the Senior Sales Team, this role qualifies needs, uncovers objectives, identifies expansion opportunities, and documents all relevant intelligence within Salesforce to ensure seamless sales execution. This position is both relational and analytical. It requires structured engagement reporting to protect revenue and accelerate growth. Duties and Responsibilities • Secure Annual Membership Renewal Retention Rate • Onboarding of Renewing Members • Proactive Digital & Verbal Membership Engagement Communications • Order Entry • Service Members on all inquiries such as invoicing, LMS, login issues etc. Minimum response time of 1 business day requirement. • Manage data integrity through a strong CRM discipline - Sales Force • Logging 100% of member communications within CRM - Sales Force • Identify new business opportunities and provide leads to Sr. Account Executive or Chief Engagement Officer • Exceeding individual and team sales performance goals • Maintaining business relationships with customers • Support the deployment of services sold • Act as backup for Sr. Account Executive or Chief Engagement Officer for sales • Represent ISSA at industry events • Other duties as assigned Key Performance Indicators Final key performance indicators (KPI's) will be established based on member segmentation by your direct supervisor. • Annual Membership Retention Percentage • Annual Member Engagement Percentage • Annual Net Promotor Score • Minimum Weekly Average Engagement Activities: • 15 Two-Way Engagement Calls (Not Voicemail) • 30 Outbound Engagement Calls • 50 Proactive Engagement Emails (Not Responsive Emails) • 100% Response to inbound communications Key Competencies • Thorough understanding of traditional and emerging customer services tactics • Strong verbal and written communication skills • Ability to multitask, work independently and efficiently under deadlines • Positive attitude Mandatory Qualifications • Proven experience in customer success, account management or similar • Validation of hitting performance goals • Ability to work within an office setting • Proficient in CRM and/or AMS software • Associate degree in business administration or equivalent work experience • Minimum of 3 years' experience in sales, customer service, or account management • Proficient in Microsoft Office suite, including Word, Excel, Outlook, PowerPoint, and Teams. Beneficial Qualifications • Experience working with trade associations or a similar not-for-profit environment a plus • Knowledge of the cleaning, facilities management, and/or restoration industry a plus • Project management certification a plus • Bilingual abilities are a plus Compensation details: 0 Yearly Salary PIb011049dcf89-1850

Job Description Your Opportunity: Assistant Store Manager Titlemax Cordova, TN As an Assistant Store Manager (ASM), you'll support our customers through real financial needs while gaining hands-on experience running a store. You'll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It's performance-driven, people-first, and packed with growth potential. If you're ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step. What We Offer: Compensation The hourly wage for the position is $16.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development. Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. Enrollment in a key holder program designed to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational reimbursement program. Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program. Company-Sponsored Life and AD&D Insurance. Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program. Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What We're Looking For - Qualifications and Skills: A high school diploma or equivalent. Minimum one year's experience in customer service, sales, or retail. At least 3 months of supervisory, key holder, or relevant leadership experience Excellent verbal and written communication skills. Proficiency in using phones, POS system, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law. The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard. Nice to Haves - Preferred Qualifications and Ski lls Management experience in retail, convenience store, grocery, finance, service, or related industries. Experience in check cashing, document verification, money order processing. Bilingual (English/Spanish) is a plus and may be required for certain locations. What You'll Do - Essential Duties and Responsibilities: Maximize customer success by offering financial services that fit their needs. Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products. Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty. Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts. Maintain customer information in the point of sale (POS) system with accuracy and integrity. Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures. Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing. Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer. Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance. Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week. Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. Workplace Awards & Recognition: We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose: The Community Choice Financial Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Think you'd thrive here? Learn more at -careers The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the In-store positions are in person only. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Description: General Responsibilities Virtual Bankers provide exceptional customer service and sales support to customers and prospects across phone, chat, video, and digital channels. They focus on understanding customer needs, providing tailored financial solutions, deepening relationships, and supporting daily operational activities - while reinforcing the Bank's One Bank/One Team/One Brand culture. This is a hybrid position that requires on-site attendance for training and, thereafter, two days per month. Candidates must reside within a reasonable commuting distance of Moosic, PA. Essential Functions The following duties are representative of the essential functions of the position. Engage and advise customers in a virtual environment to attract, retain, and grow relationships through inbound and outbound interactions. Deliver high-quality service by resolving inquiries related to deposit accounts, loans, fees, and digital services with accuracy and professionalism. Educate and support customers in the use of digital banking tools and technology-based services to promote confidence and adoption. Identify customer needs and refer clients to appropriate internal partners (Loans, Cash Management, Merchant Services, Wealth Management) to deliver comprehensive solutions. Support onboarding outreach, follow-up communications, and participation in targeted sales and relationship-building campaigns. Manage inbound and outbound calls; de-escalate customer concerns using empathy and problem-solving skills. Utilize bank systems and MyPSBT to document interactions, track referrals, and manage follow-up activities. Maintain current knowledge of bank products, services, systems, and procedures; participate in ongoing training and development. Collaborate with and support team members through knowledge sharing, mentoring, and teamwork. Consistently meet or exceed established customer engagement, sales, and referral goals. Adhere to all bank policies, procedures, regulatory requirements, and risk management practices; support audit and examination requests as needed. Maintain NMLS registration or the ability to obtain and maintain registration, when required. Scheduling : A rotating Saturday schedule is required Ancillary Duties Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 25 pounds. This position requires regular use of a computer. Requirements: Education/Training: Associate's degree or equivalent experience normally required with specialized bank operations training/ education Knowledge/Skills/Abilities: Demonstrates strong leadership, coaching, and mentoring abilities with advanced communication and emotional intelligence skills. Possesses solid mathematical aptitude, general accounting knowledge, and advanced understanding of bank products, procedures, and digital banking tools. Delivers advanced customer service and relationship management using consultative sales techniques to strengthen loyalty and outcomes. Exhibits strong judgment, strategic thinking, and decision making skills, supported by analytical, problem solving, project, and time management capabilities. Effectively coaches, trains, and mentors team members while maintaining integrity, confidentiality, adaptability, and ethical standards. Proficient in PC and technical applications, including Microsoft Excel, Word, OneNote, and PowerPoint, with the ability to manage escalated customer issues using a solution focused approach. Experience: At least 4 years of related experience is normally required, with demonstrated success in customer service, sales support, and call center operations Required Certifications/ Licenses: NMLS registration or ability to obtain and maintain, as applicable Travel Requirements: Travel within the Bank's geographic footprint PIc593d862683f-1705

Description: Company Profile Arlon Graphics, LLC is a cast vinyl manufacturing company in the business of creating innovative material for visual expression. Founded in 1958, Arlon Graphics manufactures and markets high-quality pressure-sensitive materials for the fleet, architectural, digital imaging, and signage markets. Through more than 180 distribution partners across the globe, a growing number of strategically-positioned sales offices and warehouses, and customer-centric operations, Arlon is recognized as a global leader in graphic films. Join the Arlon Graphics conversation and follow us on Facebook, Instagram, Twitter, and LinkedIn. For more information, visit Position Overview The Customer Service Representative position is an entry-level role that engages with customers on behalf of Arlon. Basic duties include answering phone calls, emails, and chats from customers and participating in meetings with Customer Service or other internal teams (to discover new communication tactics and maintain expert knowledge about company products and services). A Customer Success Representative will also assist with customer quality and service claims, and processing orders and returns. Position support involves items such as, but not limited to, data entry (sales orders, quality, and service claims) and the creation of shipping labels, sales, and marketing sample orders. Responsibilities Serve as the first point of contact for customers via phone, email, live chat, and CRM systems in a customer-friendly and professional manner. Provide prompt, professional, and courteous assistance regarding orders, pricing, product information, and availability. Maintain a high level of product knowledge to effectively address customer inquiries and recommend appropriate solutions. Must be able to multitask efficiently while prioritizing high-impact tasks. Collaborate with the Customer Account Managers to offer support as needed. Crosstrain as the Fleet/OEM and Australia Region backup support Assist in managing the quote process in HubSpot and in SAP Process customer orders accurately and efficiently in SAP, ensuring correct pricing, terms, and shipping instructions. Monitor order status and proactively communicate updates or potential delays to customers and sales representatives. Coordinate with production and logistics to ensure on-time order fulfillment. Investigate and resolve order discrepancies, shipping issues, or product complaints in collaboration with Quality Assurance and Sales. Initiate and manage claims in SAP for credits, returns, or replacements when applicable. Follow up with customers to confirm resolution and satisfaction. Partner with Regional Sales Managers and internal departments to support customer needs and special projects. Provide feedback and insights to internal teams regarding recurring issues, customer trends, or process improvements. Assist with Conexiom (order automation) exceptions and account updates. Targets/Goals Achieve the performance objectives established by the Customer Service Manager to support operational excellence and customer satisfaction. Manage an average of 30% of incoming emails inquiries from customers, sales managers and other internal departments. Process approximately 50% of all domestic sales orders, claims, and sample requests received daily. Maintain a high level of accuracy in order entry, with zero to minimal monthly errors as defined by the Customer Service Manager. Effectively manage open claim reports Handle an average of 25 inbound customer calls per day while maintaining professional and efficient communication. Requirements: High School diploma or GED Min. 2 years of relevant experience delivering client-focused solutions via phone, email, and chat. Strong communication skills (listening, verbal, written, interpersonal) Microsoft Office , specifically Word and Excel, at a basic proficiency level Nice to Have SAP/ ERP system experience Hub Spot/CRM experience Bilingual Spanish Pay Transparency The current pay rate for this position is between $22.00 - $26.00 per hour. Rate of pay will depend on factors such as market conditions and location, job-related knowledge and skills, education, training and experience. If hired, employment will be at will. The Company reserves the right to modify pay, as well as any other discretionary payment or compensation program, at any time. EEO Statement Arlon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability, protected veteran status, or any other protected status in accordance with all applicable laws. Compensation details: 22-26 Hourly Wage PId5f10825a97a-6376

Description: Company Overview Arlon Innovations manufactures structural adhesive tapes, flexible insulation laminates and pressure sensitive adhesive tapes optimized for function and form. The company is part of Arlon's global footprint, recognized as a global leader in graphic films and certified as a Great Place to Work company. Position Overview The Customer Service Representative position is an entry-level role that engages with customers on behalf of Arlon. Basic duties include answering phone calls, emails, and chats from customers and participating in meetings with Customer Service or other internal teams (to discover new communication tactics and maintain expert knowledge about company products and services). The Customer Success Representative will also assist with customer quality and service claims, and processing orders and returns. Position support involves items such as, but not limited to, data entry (sales orders, quality, and service claims) and the creation of shipping labels, sales, and marketing sample orders. Key Responsibilities Serve as the first point of contact for customers via phone, email, live chat, and CRM systems in a customer-friendly and professional manner. Provide prompt, professional, and courteous assistance regarding orders, pricing, product information, and availability. Maintain a high level of product knowledge to effectively address customer inquiries and recommend appropriate solutions. Must be able to multitask efficiently while prioritizing high-impact tasks. Collaborate with the Customer Account Managers to offer support as needed. Crosstrain as the Fleet/OEM and Australia Region backup support Assist in managing the quote process in HubSpot and in SAP Process customer orders accurately and efficiently in SAP, ensuring correct pricing, terms, and shipping instructions. Monitor order status and proactively communicate updates or potential delays to customers and sales representatives. Coordinate with production and logistics to ensure on-time order fulfillment. Investigate and resolve order discrepancies, shipping issues, or product complaints in collaboration with Quality Assurance and Sales. Initiate and manage claims in SAP for credits, returns, or replacements when applicable. Follow up with customers to confirm resolution and satisfaction. Partner with Regional Sales Managers and internal departments to support customer needs and special projects. Provide feedback and insights to internal teams regarding recurring issues, customer trends, or process improvements. Assist with Conexiom (order automation) exceptions and account updates. Targets/Goals Achieve the performance objectives established by the Customer Service Manager to support operational excellence and customer satisfaction. Manage an average of 30% of incoming emails inquiries from customers, sales managers and other internal departments. Process approximately 50% of all domestic sales orders, claims, and sample requests received daily. Maintain a high level of accuracy in order entry, with zero to minimal monthly errors as defined by the Customer Service Manager. Effectively manage open claim reports Handle an average of 25 inbound customer calls per day while maintaining professional and efficient communication. Requirements: High School diploma or GED Min. 2 years of relevant experience delivering client-focused solutions via phone, email, and chat. Strong communication skills (listening, verbal, written, interpersonal) Additional Considerations/" Nice to have" SAP/ ERP system experience Hub Spot/CRM experience Microsoft Office , specifically Word and Excel, at a basic proficiency level Bilingual Spanish What We Offer Vacation, Sick and Holiday Pay (collectively 26 paid days off per year) Health Insurance (Medical, Dental, & Vision) 401(k) Retirement Plan with company match Life Insurance Paid Disability Career Development Support Employee Discount Program Why You'll Love Working Here At Arlon, our Customer Success team plays a key role in creating a positive, reliable experience for every customer we serve. In this role, you'll be part of a collaborative team that values problem-solving, responsiveness, and strong customer relationships. You'll gain hands-on experience with customer service operations, order management, CRM tools, and cross-functional communication while contributing to a company that takes pride in quality, service, and continuous improvement. EEO Statement Arlon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability, protected veteran status, or any other protected status in accordance with all applicable laws. PI0a95dff0ca8b-4965