Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/01/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/01/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/01/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/01/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/01/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $47,529 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Purpose: The Director of Enterprise Accounts position focuses on new business growth and current business retention from large, multi-national businesses with multiple shipping locations, centralized decision-making control and large annual transportation spends. Responsibilities include the following. Other duties may be assigned: Develops new business through a variety of prospecting and development techniques, keeping profitability intact with growth. Builds and maintains relationships with customer through regular professional communication & contact (both in-person and via video call), making multiple contacts within the account hierarchy. Collaborates with Operations to understand current customer's needs and resolve any issues or concerns. Develops account pricing requirements and submits for corporate approval. Responds to customer inquiries and concerns in a timely and ethical manner. Demonstrates excellent knowledge of RRTS RDFS services in all customer and prospect interactions. Assists with collections. Participates in proactive team efforts to achieve departmental and company goals. Provides leadership to other employees through example and sharing of knowledge/skill. Follows up on potential leads and new opportunities for growth opportunities. Receives very general guidance with respect to overall objectives; work is usually quite independent of others; operates within division or department policy guidelines using independent judgment in achieving assigned objectives Qualifications and Requirements: The qualifications and requirements listed below are representative of the minimum knowledge, skill and/or ability required to perform the essential functions of this position satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions when requested. Education/Experience Skills: Bachelor's degree (BA/BS) from a four-year college or university; or five years or more of sales experience or equivalent combination of education and experience. Language Skills: Very proficient with written and verbal communication. Ability to read, analyze and interpret pricing agreements, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers and members of the business community. Ability to effectively present information to customers, prospects, top management, and public groups. o Communicates internally with all service center departments and Corporate Office and externally with customers, agents, consignees and prospects. Technical Experience: Specific industry or position skills. Excellent sales and negotiating skills. Preferred knowledge of Haz-Mat regulations Basic PC skills including Outlook, Micro Soft Word, Excel, and PowerPoint Managerial Experience: Ability to manage time and work efficiently. Specific Skills: Must possess a current valid driver's license. Relationships and contacts within accounts based in the assigned territory. Know the client base through working experience (track record). · Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in written, oral, diagram or schedule form. Prioritize and organize tasks. Handle multiple tasks and projects simultaneously. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions when requested. Physical Demands: Daily outside travel to make sales calls in any weather. Light physical activity performing non-strenuous daily activities of an administrative nature. Outside sales people are regularly required to sit, stand, travel to and from a customer's place of business, tour the place of business, work on a personal computer, reach and handle items, work with the fingers, see clearly at 20 feet or more, have depth perception, peripheral vision, adjust focus and talk and hear others in conversations via the phone or in person. Work Environment: The service center is a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. The noise level is moderate based on general conversation tones, ringing phones and laser printer operation. Outside travel in all weather is required. Can be subject to occasional wet or humid conditions (non-weather), fumes or airborne particles, extreme cold (non-weather), and outdoor weather conditions when touring prospect or client plants. There may be slippery conditions or other hazardous footing on the service center dock or when making outside sales calls. Overnight travel (up to 50%) by land and/or air required. The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.
08/30/2021
Full time
Purpose: The Director of Enterprise Accounts position focuses on new business growth and current business retention from large, multi-national businesses with multiple shipping locations, centralized decision-making control and large annual transportation spends. Responsibilities include the following. Other duties may be assigned: Develops new business through a variety of prospecting and development techniques, keeping profitability intact with growth. Builds and maintains relationships with customer through regular professional communication & contact (both in-person and via video call), making multiple contacts within the account hierarchy. Collaborates with Operations to understand current customer's needs and resolve any issues or concerns. Develops account pricing requirements and submits for corporate approval. Responds to customer inquiries and concerns in a timely and ethical manner. Demonstrates excellent knowledge of RRTS RDFS services in all customer and prospect interactions. Assists with collections. Participates in proactive team efforts to achieve departmental and company goals. Provides leadership to other employees through example and sharing of knowledge/skill. Follows up on potential leads and new opportunities for growth opportunities. Receives very general guidance with respect to overall objectives; work is usually quite independent of others; operates within division or department policy guidelines using independent judgment in achieving assigned objectives Qualifications and Requirements: The qualifications and requirements listed below are representative of the minimum knowledge, skill and/or ability required to perform the essential functions of this position satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions when requested. Education/Experience Skills: Bachelor's degree (BA/BS) from a four-year college or university; or five years or more of sales experience or equivalent combination of education and experience. Language Skills: Very proficient with written and verbal communication. Ability to read, analyze and interpret pricing agreements, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers and members of the business community. Ability to effectively present information to customers, prospects, top management, and public groups. o Communicates internally with all service center departments and Corporate Office and externally with customers, agents, consignees and prospects. Technical Experience: Specific industry or position skills. Excellent sales and negotiating skills. Preferred knowledge of Haz-Mat regulations Basic PC skills including Outlook, Micro Soft Word, Excel, and PowerPoint Managerial Experience: Ability to manage time and work efficiently. Specific Skills: Must possess a current valid driver's license. Relationships and contacts within accounts based in the assigned territory. Know the client base through working experience (track record). · Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in written, oral, diagram or schedule form. Prioritize and organize tasks. Handle multiple tasks and projects simultaneously. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions when requested. Physical Demands: Daily outside travel to make sales calls in any weather. Light physical activity performing non-strenuous daily activities of an administrative nature. Outside sales people are regularly required to sit, stand, travel to and from a customer's place of business, tour the place of business, work on a personal computer, reach and handle items, work with the fingers, see clearly at 20 feet or more, have depth perception, peripheral vision, adjust focus and talk and hear others in conversations via the phone or in person. Work Environment: The service center is a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. The noise level is moderate based on general conversation tones, ringing phones and laser printer operation. Outside travel in all weather is required. Can be subject to occasional wet or humid conditions (non-weather), fumes or airborne particles, extreme cold (non-weather), and outdoor weather conditions when touring prospect or client plants. There may be slippery conditions or other hazardous footing on the service center dock or when making outside sales calls. Overnight travel (up to 50%) by land and/or air required. The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in Des Moines, Iowa. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $45,000, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
03/24/2021
Full time
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in Des Moines, Iowa. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $45,000, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
03/23/2021
Full time
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
03/23/2021
Full time
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
03/23/2021
Full time
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
03/23/2021
Full time
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
03/23/2021
Full time
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
03/23/2021
Full time
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
03/23/2021
Full time
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
03/23/2021
Full time
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! This position is open to applicants located in San Antonio, Texas. Qualified candidates will have strong customer service and communication skills. Sales experience preferred. Why Nationwide? Competitive starting salary of $42,400, Monday-Friday work schedule, collaborative work environment and excellent opportunities for growth and promotion. Training for this position will start on Monday, May 3rd. Training will be Monday - Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of Monday - Friday, 10:30 AM - 7:00 PM. Compensation Grade: D2 Job Description Summary JOB SUMMARY: With limited supervision, contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. Provides an extraordinary customer experience of all personal lines products in all states and segments via outbound telephone contacts, inbound phone calls, on-line chats, or internal transfers. Performs retention-related work for various distribution channels, access points, and numerous business units on behalf of Nationwide. Responsible for cross-selling new products to current policyholders and to quote/bind new products for new customers. Process policy related additions, changes, and performs other processing activities as needed. Provides back-up support to sales agents by selling new multi-line of property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers in multiple states and all associated duties with selling business. Job Description REPORTING RELATIONSHIPS: Reports to Supervisor or Manager. CORE JOB DUTIES & RESPONSIBILITIES: 1. Makes outbound calls and receives inbound return calls in all states from current policyholders to perform various retention related activities to include cross-selling additional Nationwide products. Meets customer service production expectations and quality standards. Receives in-bound sales calls, quotes and binds new business, and is responsible for the respective trailing documents for all states, including states with complex underwriting guidelines. 2. Contacts policyholders after their claim has been closed to provide an On Your Side review and inquire about their claims experience. 3. Answers questions and explains next steps regarding member policies being transitioned from exclusive agent to Direct channel. Contacts customers with pending cancellations to save policies from cancelling. Obtains all required trailing documents, underwriting requests, or other documentation necessary to resolve issues. Assist peers with questions and provide advice regarding underwriting requests. 4. Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations. 5. Responds to adhoc retention-related opportunities; internal phone transfers, emails, Click-2-Chat, notifications from the service center, NF, etc. Work specialty skills such as CARE, open book, THI, Life and Allied. 6. Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems. 7. Maintains current and in-depth understanding of customer service techniques, overall processing and product updates, and related system enhancements. Assist Sales Agents with questions and provides unique techniques to improve sales effectiveness. Serves as a resource for peers outside of Underwriting core business hours. 8. Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with IT, project team and consultants. Assigned to miscellaneous projects. 9. Identifies cross selling opportunities and recommends additional products. Quotes/binds new products for members as necessary and works with member to obtain the required documentation. 10. Provides process and performance improvement recommendations. 11. Performs other duties as assigned. MINIMUM JOB REQUIREMENTS: Education: High school diploma or equivalent required; Undergraduate studies in insurance, marketing, communications, or related field highly desirable. College degree is preferred but not required. License/Certification/Designation: State licensing as required for property/casualty and life products in 45 Nationwide states and 32 Allied states. Continuing education as required by state(s). Associate must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position. Experience: Three or more years related work experience in sales of property/casualty insurance. Prefer insurance industry experience and call center environment exposure. Minimum 12 months' sales experience with a preference of the experience as a Nationwide Sales associate. Knowledge: Knowledge of property/casualty and life insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Knowledgeable in all states and products including new sales, policy maintenance and processing. Skills/Competencies: Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager's leader and HRBP. JOB CONDITIONS: Overtime Eligibility: Eligible (Non-Exempt) Working Conditions: Normal call center environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Job Evaluation Activity: 11/17/16 CSB Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at . Category: Human Resources , Keywords: HR Business Partner
The Human Resources Analyst is a hands-on, individual contributor role responsible for providing daily consultation to the contact center in support of the business unit's needs. This includes oversight of all HR functions, with an emphasis on compliance, employee relations, continuous performance management, payroll and benefit support. Individual will collaborate internally and externally to solve human resources problems and direct solutions. Success in this position will be reflected in overall HR compliance, improved employee retention, relations and morale, and ultimately successful growth of the business unit. *This position is onsite when our facility is safe to re-open, however, individual may work remotely from home until such time. Local candidates only. Responsibilities: Ensure the organization's compliance with local, state and federal regulations Oversee communication, education and compliance of employee handbook policies and procedures and related changes Respond to, investigate, and work to resolve employee relations issues such as employee complaints, payroll discrepancies, harassment allegations and other civil or labor law inquiries. Partner with Recruiting and Training to ensure all new hire pre-employment and client-required testing and training is timely and compliant. Answer questions and partner with Benefits Team to ensure enrollment of new hires & new participants in all benefit plans. Facilitate communication and education of staff during annual open enrollment. Partner with HR LOA SME's to educate site leaders and employees regarding FMLA, Paid Family Leave, Short Term Disability, and Workers Compensation. This includes maintaining contact with employees on return to work dates, work restrictions, necessary paperwork for compliance, and providing UNUM support information. Partner with all levels of site operations to review employee attendance, performance, and attrition risk, including KPI's and agent scorecards. Provide coaching, communication training, mentorship, guidance, support, and performance feedback. Ensure agents are receiving and utilizing all training and tools necessary to provide exceptional customer service for clients. Qualifications: Knowledge of a broad range of human resource strategies and practices, including compensation, performance management, safety, hiring and employee relations; able to apply these strategies and practices in compliance with Federal and State employment regulations High degree of confidentiality, integrity and sound judgment. Negotiation skills, project management and change management skills. Strong business acumen, time management and priorities management skills. Excellent verbal and written communication skills. Adept listener. Ability to work in a fast-paced, quickly changing, rapidly growing, highly demanding environment Skills to effectively navigate a high volume of HR issues, de-escalate and resolve conflict, simplify complex situations, and communicate policies, reasoning, and outcomes in a manner easily understood. Applies empathy and understanding to all situations, yet tenacious when challenged to bend or break. 4+ years of HR Generalist experience, BPO, contact center, or customer service industry experience required. SAP Successfactors experience desired. Bachelor's Degree required. About United Call Center Solutions, LLC dba Continuum Global Solutions Continuum Global Solutions' customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at . Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Continuum recruiting correspondence will always come from a talent acquisition representative with an official e-mail address.In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to .
01/31/2021
Full time
The Human Resources Analyst is a hands-on, individual contributor role responsible for providing daily consultation to the contact center in support of the business unit's needs. This includes oversight of all HR functions, with an emphasis on compliance, employee relations, continuous performance management, payroll and benefit support. Individual will collaborate internally and externally to solve human resources problems and direct solutions. Success in this position will be reflected in overall HR compliance, improved employee retention, relations and morale, and ultimately successful growth of the business unit. *This position is onsite when our facility is safe to re-open, however, individual may work remotely from home until such time. Local candidates only. Responsibilities: Ensure the organization's compliance with local, state and federal regulations Oversee communication, education and compliance of employee handbook policies and procedures and related changes Respond to, investigate, and work to resolve employee relations issues such as employee complaints, payroll discrepancies, harassment allegations and other civil or labor law inquiries. Partner with Recruiting and Training to ensure all new hire pre-employment and client-required testing and training is timely and compliant. Answer questions and partner with Benefits Team to ensure enrollment of new hires & new participants in all benefit plans. Facilitate communication and education of staff during annual open enrollment. Partner with HR LOA SME's to educate site leaders and employees regarding FMLA, Paid Family Leave, Short Term Disability, and Workers Compensation. This includes maintaining contact with employees on return to work dates, work restrictions, necessary paperwork for compliance, and providing UNUM support information. Partner with all levels of site operations to review employee attendance, performance, and attrition risk, including KPI's and agent scorecards. Provide coaching, communication training, mentorship, guidance, support, and performance feedback. Ensure agents are receiving and utilizing all training and tools necessary to provide exceptional customer service for clients. Qualifications: Knowledge of a broad range of human resource strategies and practices, including compensation, performance management, safety, hiring and employee relations; able to apply these strategies and practices in compliance with Federal and State employment regulations High degree of confidentiality, integrity and sound judgment. Negotiation skills, project management and change management skills. Strong business acumen, time management and priorities management skills. Excellent verbal and written communication skills. Adept listener. Ability to work in a fast-paced, quickly changing, rapidly growing, highly demanding environment Skills to effectively navigate a high volume of HR issues, de-escalate and resolve conflict, simplify complex situations, and communicate policies, reasoning, and outcomes in a manner easily understood. Applies empathy and understanding to all situations, yet tenacious when challenged to bend or break. 4+ years of HR Generalist experience, BPO, contact center, or customer service industry experience required. SAP Successfactors experience desired. Bachelor's Degree required. About United Call Center Solutions, LLC dba Continuum Global Solutions Continuum Global Solutions' customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at . Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Continuum recruiting correspondence will always come from a talent acquisition representative with an official e-mail address.In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to .
