Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Part of the challenge here is dealing positively with members and providers in sometimes challenging circumstances. As a subject matter expert, you'll also be the "go-to" resource for information. The flexibility of working evening hours will also be required. Schedule: Monday - Friday, 6:30AM - 5:30PM (8-hour shift). Supervisor will determine schedule. Location: 2845 Siena Heights, Henderson, NV Primary Responsibilities: Act as a Subject Matter Expert for other team members Manage administrative intake of members Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers Manage administrative intake of members Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review Handle resolution/inquiries from members and/or providers Manage the intake of members or the admission/discharge information post notification Work with hospitals, clinics, facilities and the clinical team to manage requests for services Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles Resolve inquiries from members and/or providers What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 2+ years of experience analyzing and solving customer problems 1+ years of experience working in the healthcare industry 1+ years of experience working in medical terminology Preferred Qualifications: Experience working with health care insurance Experience in a hospital, physician's office or medical clinic setting Experience working with Medicare and/or Medicaid Services Clerical or administrative support background or experience working in a call center environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,
08/06/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Part of the challenge here is dealing positively with members and providers in sometimes challenging circumstances. As a subject matter expert, you'll also be the "go-to" resource for information. The flexibility of working evening hours will also be required. Schedule: Monday - Friday, 6:30AM - 5:30PM (8-hour shift). Supervisor will determine schedule. Location: 2845 Siena Heights, Henderson, NV Primary Responsibilities: Act as a Subject Matter Expert for other team members Manage administrative intake of members Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers Manage administrative intake of members Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review Handle resolution/inquiries from members and/or providers Manage the intake of members or the admission/discharge information post notification Work with hospitals, clinics, facilities and the clinical team to manage requests for services Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles Resolve inquiries from members and/or providers What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 2+ years of experience analyzing and solving customer problems 1+ years of experience working in the healthcare industry 1+ years of experience working in medical terminology Preferred Qualifications: Experience working with health care insurance Experience in a hospital, physician's office or medical clinic setting Experience working with Medicare and/or Medicaid Services Clerical or administrative support background or experience working in a call center environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,
Ashley The Wellsville Group's, Camillus NY location is looking for a Retail Operations Coordinator. As a Retail Operations Coordinator you are responsible for ensuring operational excellence within the store while supporting retail management and the sales team. You'll work closely with the General Manager in executing standard operating procedures. The ideal person for this position is a problem solver who is detail oriented, and process driven! What You'll Do Audit all sales and payment transactions within retail location Receive weekly merchandise transfer trucks Conduct and reconcile weekly inventory; complete inventory cycle counts on showroom floor Review missed punches and overtime hours for showroom team members Assist with maintaining schedule for showroom team members Partner with GM weekly to help support needs of sales team Conduct training(s) on current systems and processes for all team members Facilitate building maintenance, technician and IT needs Partner with Customer Service Center on resolving customer service concerns Review guest accounts for payment breakdowns and service resolutions Reconcile showroom funds monthly Assist merchandise and design team by generating tags, resolving inventory and SKU discrepancy Generate routine reports outlined by GM or Corporate Operations Serve as a liaison between Corporate Support Departments and Retail location Update and assign walkie talkies Oversee office and cleaning supply list Encompass the Company's Vision, Mission and Values daily What We're Looking For Full availability to work a full-time retail schedule including Saturdays! Ability to define problems, collect data, establish facts and draw valid, actionable conclusions Ability to interpret and follow a variety of instructions given in many forms Working knowledge of Microsoft office, STORIS, and point of sales programs Strong attention to detail and excellent organizational and time management skills Strong verbal and written communication skills; knowledge of proper spelling and grammar Ability to communicate effectively both verbally and in writing with co-workers, colleagues and external contacts Ability to be highly productive in an autonomous environment with the ability to ask for guidance when needed Strong interpersonal skills and strong sense of ethics High School Diploma or GED Prior retail operational experience preferred, but not required Why You'll Love Working Here We're more than just a store-we're a community. Our mission is to provide exceptional customer service and high-quality home products while fostering a workplace where employees thrive. What We Offer: Competitive Weekly Pay - Starting at $17.00/hour plus! Monthly Bonus Opportunity - Up to $800/month based on written volume and other qualifiers Desirable Retail Schedule - Full-time 5-day work week, Monday through Friday 8AM - 5PM Paid Time Off + 3 Paid Holidays + 2 Personal Days to Use as You Choose Health Insurance Generous employee discount Short-term & Long-term disability 401K Retirement Plan Long-Term Career Opportunities - Many of our leaders have been promoted within our own company. When you start at The Wellsville Group dba Ashley, you aren't just starting your next job, but you're beginning a career Perks - As sales team members excel, you qualify for prize perks. Random monthly selections occur for support team members. Cash in your points at level 1 or save them for a larger prize at a higher level Team environment, supportive management, lunch perks and more Ready to Join Us? If you're ready to make a difference in our customers' lives and help them create the home of their dreams, we would love to have you as part of the Ashley The Wellsville Group family. Compensation details: 17 Hourly Wage PId2cf485061c0-2052
08/06/2026
Full time
Ashley The Wellsville Group's, Camillus NY location is looking for a Retail Operations Coordinator. As a Retail Operations Coordinator you are responsible for ensuring operational excellence within the store while supporting retail management and the sales team. You'll work closely with the General Manager in executing standard operating procedures. The ideal person for this position is a problem solver who is detail oriented, and process driven! What You'll Do Audit all sales and payment transactions within retail location Receive weekly merchandise transfer trucks Conduct and reconcile weekly inventory; complete inventory cycle counts on showroom floor Review missed punches and overtime hours for showroom team members Assist with maintaining schedule for showroom team members Partner with GM weekly to help support needs of sales team Conduct training(s) on current systems and processes for all team members Facilitate building maintenance, technician and IT needs Partner with Customer Service Center on resolving customer service concerns Review guest accounts for payment breakdowns and service resolutions Reconcile showroom funds monthly Assist merchandise and design team by generating tags, resolving inventory and SKU discrepancy Generate routine reports outlined by GM or Corporate Operations Serve as a liaison between Corporate Support Departments and Retail location Update and assign walkie talkies Oversee office and cleaning supply list Encompass the Company's Vision, Mission and Values daily What We're Looking For Full availability to work a full-time retail schedule including Saturdays! Ability to define problems, collect data, establish facts and draw valid, actionable conclusions Ability to interpret and follow a variety of instructions given in many forms Working knowledge of Microsoft office, STORIS, and point of sales programs Strong attention to detail and excellent organizational and time management skills Strong verbal and written communication skills; knowledge of proper spelling and grammar Ability to communicate effectively both verbally and in writing with co-workers, colleagues and external contacts Ability to be highly productive in an autonomous environment with the ability to ask for guidance when needed Strong interpersonal skills and strong sense of ethics High School Diploma or GED Prior retail operational experience preferred, but not required Why You'll Love Working Here We're more than just a store-we're a community. Our mission is to provide exceptional customer service and high-quality home products while fostering a workplace where employees thrive. What We Offer: Competitive Weekly Pay - Starting at $17.00/hour plus! Monthly Bonus Opportunity - Up to $800/month based on written volume and other qualifiers Desirable Retail Schedule - Full-time 5-day work week, Monday through Friday 8AM - 5PM Paid Time Off + 3 Paid Holidays + 2 Personal Days to Use as You Choose Health Insurance Generous employee discount Short-term & Long-term disability 401K Retirement Plan Long-Term Career Opportunities - Many of our leaders have been promoted within our own company. When you start at The Wellsville Group dba Ashley, you aren't just starting your next job, but you're beginning a career Perks - As sales team members excel, you qualify for prize perks. Random monthly selections occur for support team members. Cash in your points at level 1 or save them for a larger prize at a higher level Team environment, supportive management, lunch perks and more Ready to Join Us? If you're ready to make a difference in our customers' lives and help them create the home of their dreams, we would love to have you as part of the Ashley The Wellsville Group family. Compensation details: 17 Hourly Wage PId2cf485061c0-2052
ABOUT US Channing House is a leading not-for-profit Life Plan Community in Palo Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide a sustainable, innovative community that promotes this lifestyle, while embracing respect and dignity for all who live and work here. Our team of 200 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing services to the 265 highly engaged residents who call Channing House their home. POSITION SUMMARY The Project Coordinator will play a key role in supporting capital improvement, renovations, construction, and operational initiatives under the directions of the Director of Facilities & Operations. Major initiatives include the development and opening of the new Arris building, campus renovations and improvements, resident move-ins and transitions, and the expansion of Memory Care services. This position coordinates multiple concurrent projects, facilitates communication among stakeholders, maintains project documentation, tracks budget and milestones, and supports the timely completion of project deliverables. The Project Coordinator is highly organized, detail-oriented, and comfortable coordinating work across departments and with residents, committees, contractors, consultants, vendors, and other external partners. Experience with facility renovations, design and construction processes, project coordination, and healthcare or senior living environments is strongly preferred. The Project Coordinator exemplifies our Core Values: Do the right thing; Be a team player; Focus on quality; Adapt to change Together with the entire team at Channing House, this role contributes to promoting a healthy and vibrant home for our residents. KEY RESPONSIBILITIES This position will be responsible for, but not limited to the following essential duties and responsibilities: Project Coordination and Capital Improvements - 75%Support the Director of Facilities & Operations with the planning, coordination, implementation, and closeout of capital improvement, renovation, facilities, and operational projects.Coordinate multiple projects that vary in size, complexity, and duration. Current and anticipated projects include, but not limited to:Design, permitting, construction, opening, and ongoing development of the new Arris buildingPhysical environment changes supporting the Memory Care ProgramTower renovations and improvements Lobby renovation Dining room renovation 11th floor improvements Outdoor space enhancements Skilled Nursing and Wellness Wing Refresh Future property development, renovations, and building improvements Support future renovations, building improvements, operational initiatives, and other projects assigned by the Director of Facilities & Operations. Develop and maintain detailed project plans, schedules, timelines, budgets, action-items lists, and status reports. Monitor project milestones, deadlines, and deliverables and proactively identify potential delays, risks, operational impacts, and resource constraints. Track project progress against established plans and follow up with responsible parties to support the timely completion of deliverables. Escalate delays, risks, budget concerns, competing priorities, and unresolved issues to the Director of Facilities & Operations as appropriate.Coordinate project meetings, prepare agendas and supporting materials, document decisions, maintain meeting notes, and track action items through completion. Coordinate activities across departments and help ensure project responsivities, deadlines, dependencies, and operational impacts are clearly communicated. Serve as a central point of contact for assigned projects and ensure questions, concerns, and decisions are routed to the appropriate individuals. Coordinate with architects, engineers, contractors, consultants, vendors, inspectors, regulatory agencies, and other project partners. Coordinate vendor and contractor meetings, schedules, site access, required documentation, and communication with affected departments. Support project design, permitting, construction, inspections, commissioning, punch-list completion, and closeout activities. Track proposals, contracts, purchase orders, project expenses, budgets, change orders, invoices, and supporting documentation. Review project documentation for completeness and route materials for appropriate review and approval. Monitor project costs against approved budgets and promptly identify potential discrepancies or cost concerns. Maintain organized, accurate, and current project records, including applicable approvals, permits, warranties, operating manuals, inspection records, and closeout documents. Coordinate communications regarding project schedules, closures, service interruptions, construction impacts, and changes affecting residents, employees, visitors, and other stakeholders. Help ensure projects are coordinated in a manner that supports resident safety and minimizes disruption to residents, employees, and daily operations. Identify and document opportunities to improve project coordination, communication, operational processes, and project outcomes. Operational and Departmental Support - 25% Coordinate operational projects and initiatives under the direction of the Director of Facilities & Operations.Assist department leaders with developing project plans, coordinating resources, tracking deliverables, and resolving project-related issues.Support operational readiness, resident move-ins, and transition activities associated with the new Arris building.Serve as a central point of contact for Arris move-in logistics, operational coordination, issue tracking, and follow-up.Identify, document, and coordinate the timely resolution of construction, post-move-in, and operational concerns associated with Arris.Collaborate with the Resident Transition Committee and department leaders to support the integration of Arris residents into the Channing House community.Coordinate logistics for resident moves, departmental transitions, space changes, service implementations, equipment installations, and other operational initiatives.Support the implementation of new systems, equipment, programs, procedures, and vendor services.Assist with collecting information, preparing reports, and tracking performance measures to evaluate project and operational outcomes.Provide timely and accurate project updates, summaries, presentations, correspondence, and other materials as needed.Maintain effective working relationships with residents, employees, department leaders, committees, vendors, contractors, consultants, and external partners.Maintain confidentiality and exercise sound judgment when handling sensitive projects, financial, resident, employee, or organizational information.Perform other duties and project coordination responsibilities as assigned. Upholding Company Standards: Consistent commitment to:Establish and maintain effective team relationships with fellow staff; apply effective communication and listening skillsDemonstrate professionalism in all interactions with all residents, colleagues, clients, vendors, and members of the publicProvide a supportive and caring environment to meet the needs of residents as individuals and as members of a shared communityAdhere to all company policies, procedures, safety, and compliance practices, and business ethics codes JOB REQUIREMENTS / QUALIFICATIONS To perform this job successfully, a person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Professional Experience: At least three years of experience in project coordination, operations, facilities, constructions administration, executive administration, healthcare, senior living, or related field.Strong organizational, planning, time management, and follow-through skills.Excellent written, verbal, and interpersonal communication skills.Ability to manage multiple projects simultaneously and adapt to changing priorities, deadlines, and operational needs.Strong attention to detail and ability to maintain accurate and organized project records.Ability to work collaboratively across departments and with residents, committees, contractors, consultants, vendors, and other external partners.Preferred:Experience in senior living, healthcare, hospitality, residential community, construction, or facilities environments.Understanding of design, permitting, renovation, construction, or facility improvement processes.Experience coordinating contractors, consultants, architects, engineers, or vendors.Familiarity with project management principles, methodologies and best practices.Familiarity with regulatory requirements applicable to California healthcare, assisted living, memory care, or continuing care retirement communities. Educational/Position Requirements:Bachelor's degree in project management, construction management, facilities management, business administration, or a related field preferred.An equivalent combination of education, training . click apply for full job details
08/06/2026
Full time
ABOUT US Channing House is a leading not-for-profit Life Plan Community in Palo Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide a sustainable, innovative community that promotes this lifestyle, while embracing respect and dignity for all who live and work here. Our team of 200 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing services to the 265 highly engaged residents who call Channing House their home. POSITION SUMMARY The Project Coordinator will play a key role in supporting capital improvement, renovations, construction, and operational initiatives under the directions of the Director of Facilities & Operations. Major initiatives include the development and opening of the new Arris building, campus renovations and improvements, resident move-ins and transitions, and the expansion of Memory Care services. This position coordinates multiple concurrent projects, facilitates communication among stakeholders, maintains project documentation, tracks budget and milestones, and supports the timely completion of project deliverables. The Project Coordinator is highly organized, detail-oriented, and comfortable coordinating work across departments and with residents, committees, contractors, consultants, vendors, and other external partners. Experience with facility renovations, design and construction processes, project coordination, and healthcare or senior living environments is strongly preferred. The Project Coordinator exemplifies our Core Values: Do the right thing; Be a team player; Focus on quality; Adapt to change Together with the entire team at Channing House, this role contributes to promoting a healthy and vibrant home for our residents. KEY RESPONSIBILITIES This position will be responsible for, but not limited to the following essential duties and responsibilities: Project Coordination and Capital Improvements - 75%Support the Director of Facilities & Operations with the planning, coordination, implementation, and closeout of capital improvement, renovation, facilities, and operational projects.Coordinate multiple projects that vary in size, complexity, and duration. Current and anticipated projects include, but not limited to:Design, permitting, construction, opening, and ongoing development of the new Arris buildingPhysical environment changes supporting the Memory Care ProgramTower renovations and improvements Lobby renovation Dining room renovation 11th floor improvements Outdoor space enhancements Skilled Nursing and Wellness Wing Refresh Future property development, renovations, and building improvements Support future renovations, building improvements, operational initiatives, and other projects assigned by the Director of Facilities & Operations. Develop and maintain detailed project plans, schedules, timelines, budgets, action-items lists, and status reports. Monitor project milestones, deadlines, and deliverables and proactively identify potential delays, risks, operational impacts, and resource constraints. Track project progress against established plans and follow up with responsible parties to support the timely completion of deliverables. Escalate delays, risks, budget concerns, competing priorities, and unresolved issues to the Director of Facilities & Operations as appropriate.Coordinate project meetings, prepare agendas and supporting materials, document decisions, maintain meeting notes, and track action items through completion. Coordinate activities across departments and help ensure project responsivities, deadlines, dependencies, and operational impacts are clearly communicated. Serve as a central point of contact for assigned projects and ensure questions, concerns, and decisions are routed to the appropriate individuals. Coordinate with architects, engineers, contractors, consultants, vendors, inspectors, regulatory agencies, and other project partners. Coordinate vendor and contractor meetings, schedules, site access, required documentation, and communication with affected departments. Support project design, permitting, construction, inspections, commissioning, punch-list completion, and closeout activities. Track proposals, contracts, purchase orders, project expenses, budgets, change orders, invoices, and supporting documentation. Review project documentation for completeness and route materials for appropriate review and approval. Monitor project costs against approved budgets and promptly identify potential discrepancies or cost concerns. Maintain organized, accurate, and current project records, including applicable approvals, permits, warranties, operating manuals, inspection records, and closeout documents. Coordinate communications regarding project schedules, closures, service interruptions, construction impacts, and changes affecting residents, employees, visitors, and other stakeholders. Help ensure projects are coordinated in a manner that supports resident safety and minimizes disruption to residents, employees, and daily operations. Identify and document opportunities to improve project coordination, communication, operational processes, and project outcomes. Operational and Departmental Support - 25% Coordinate operational projects and initiatives under the direction of the Director of Facilities & Operations.Assist department leaders with developing project plans, coordinating resources, tracking deliverables, and resolving project-related issues.Support operational readiness, resident move-ins, and transition activities associated with the new Arris building.Serve as a central point of contact for Arris move-in logistics, operational coordination, issue tracking, and follow-up.Identify, document, and coordinate the timely resolution of construction, post-move-in, and operational concerns associated with Arris.Collaborate with the Resident Transition Committee and department leaders to support the integration of Arris residents into the Channing House community.Coordinate logistics for resident moves, departmental transitions, space changes, service implementations, equipment installations, and other operational initiatives.Support the implementation of new systems, equipment, programs, procedures, and vendor services.Assist with collecting information, preparing reports, and tracking performance measures to evaluate project and operational outcomes.Provide timely and accurate project updates, summaries, presentations, correspondence, and other materials as needed.Maintain effective working relationships with residents, employees, department leaders, committees, vendors, contractors, consultants, and external partners.Maintain confidentiality and exercise sound judgment when handling sensitive projects, financial, resident, employee, or organizational information.Perform other duties and project coordination responsibilities as assigned. Upholding Company Standards: Consistent commitment to:Establish and maintain effective team relationships with fellow staff; apply effective communication and listening skillsDemonstrate professionalism in all interactions with all residents, colleagues, clients, vendors, and members of the publicProvide a supportive and caring environment to meet the needs of residents as individuals and as members of a shared communityAdhere to all company policies, procedures, safety, and compliance practices, and business ethics codes JOB REQUIREMENTS / QUALIFICATIONS To perform this job successfully, a person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Professional Experience: At least three years of experience in project coordination, operations, facilities, constructions administration, executive administration, healthcare, senior living, or related field.Strong organizational, planning, time management, and follow-through skills.Excellent written, verbal, and interpersonal communication skills.Ability to manage multiple projects simultaneously and adapt to changing priorities, deadlines, and operational needs.Strong attention to detail and ability to maintain accurate and organized project records.Ability to work collaboratively across departments and with residents, committees, contractors, consultants, vendors, and other external partners.Preferred:Experience in senior living, healthcare, hospitality, residential community, construction, or facilities environments.Understanding of design, permitting, renovation, construction, or facility improvement processes.Experience coordinating contractors, consultants, architects, engineers, or vendors.Familiarity with project management principles, methodologies and best practices.Familiarity with regulatory requirements applicable to California healthcare, assisted living, memory care, or continuing care retirement communities. Educational/Position Requirements:Bachelor's degree in project management, construction management, facilities management, business administration, or a related field preferred.An equivalent combination of education, training . click apply for full job details
Director of Customer Service SUMMARY The Director of Customer Solutions is responsible for all aspects of the Customer Solutions team, including fostering team development and growth, recruiting and training new hires, and ensuring speed and accuracy in all work tasks. The Customer Solutions leader will possess the ability to balance Strategic vision and tactical execution. The Director of CS will coordinate with other business leaders to ensure alignment with NAR's goals and vision. Responsibilities include reviewing and developing internal processes and structure to support a growing organization, ensuring accurate and timely entry of customer information and orders, developing a high-functioning team both with team members and supervisors, and cultivating relationships with internal and external customers to maintain a high level of customer satisfaction. The Director of CS will communicate with leadership and inform them of challenges and areas of opportunity to enhance our customer experience. ESSENTIAL RESPONSIBILITIES This is not an all-inclusive list of duties and responsibilities. Projects/duties may be modified/changed/added/deleted as needed. Define strategic goals and plans for Customer Solutions Department and ensure they align with the company's objectives. Collaborate cross-functionally to define and implement Customer Solutions processes and procedures that support the business in an efficient manner Guide, lead, and develop the Customer Solutions team on technical activities as well as individual professional development plans Develop and maintain KPIs and other metrics to monitor performance and ensure excellence Manage and direct the daily operations of the Customer Solutions department, utilizing supervisors to assist in management of the team and tasks Develop and maintain open lines of communication with sales personnel and all Department Leaders. Partner with all departments within the company to solve customer-related problems to ensure an optimum level of customer service satisfaction. Responsible for guiding and supervising complaint resolution and verifying customer satisfaction Oversee training and education of Customer Solutions coordinators to optimize department performance Develop a collaborative and supportive culture within Customer Solutions that is rooted in integrity, respect for customer and colleagues, and a desire to win Develop and mentor the next set of formal and informal leaders within CS, supporting their growth and development path Maintain a working knowledge of all relevant CS tasks and continuously review them for updates and improvements for efficiency Coordinate with CS supervisors to manage the team such that all business hours are covered for phones, emails, and chats Communicate concerns, policies, and business solutions among management and team members Create and implement strategic initiatives to increase overall customer experience SUPPLEMENTAL RESPONSIBILITIES Completes any tasks and/or projects assigned by supervisor Other duties as assigned AUTHORITY Take and process orders Authorize account creation and modifications Manage CS team members and their professional development ACCOUNTABILITY Orders are processed are processed in an accurate and timely manner Staffing hours are appropriately managed for optimal customer solutions availability Customers are treated with respect and courtesy QUALIFICATIONS Education : Bachelor's degree in Business, Marketing or other related discipline. Experience: Five to ten years experience in, customer service, marketing, or sales in a lead role. Training in medical and/or emergency medical procedures highly desirable. Minimum 4 years supervisory experience preferred. Specific Characteristics: Proven success in improving work processes and the ability to be an agent for change Strong analytical skills Ability to interface with employees at all levels of the organization Ability to think ahead and plan over a 30-day time span and prepare action plans to achieve results. Demonstrated ability to anticipate customer needs and respond in effective manner Strong oral, written, and interpersonal skills Thorough understanding of NAR products and needs of the industry Excellent quality orientation and attention to detail Demonstrated ability to identify and resolve problems Demonstrated ability to manage multiple priorities Builds and maintaining effective working relationships both internal customers and external customers Ability to work in fast-paced; rapidly changing environment Solid computer knowledge including Microsoft Office products DEMANDS Time and availability Must be able to work at least 40 hours each week from 8 am-5 pm, or some variation thereof. Occasional evening and weekend work may be required as job duties demand Travel Must have transportation to and from headquarters. Physical The physical demands described here are representative of those that must be met by a typical office employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Frequently required to hear and talk • Use of hands for keyboard usage • Frequent sitting, standing and walking. • Occasional reaching with hands and arms, stooping, kneeling, and lifting and/or moving over 50 lbs. Environment • Must be able to work in a moderately loud work environment DISCLAIMERS AAP/EEO Statement North American Rescue provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. PI49ce08c3d75a-8125
08/06/2026
Full time
Director of Customer Service SUMMARY The Director of Customer Solutions is responsible for all aspects of the Customer Solutions team, including fostering team development and growth, recruiting and training new hires, and ensuring speed and accuracy in all work tasks. The Customer Solutions leader will possess the ability to balance Strategic vision and tactical execution. The Director of CS will coordinate with other business leaders to ensure alignment with NAR's goals and vision. Responsibilities include reviewing and developing internal processes and structure to support a growing organization, ensuring accurate and timely entry of customer information and orders, developing a high-functioning team both with team members and supervisors, and cultivating relationships with internal and external customers to maintain a high level of customer satisfaction. The Director of CS will communicate with leadership and inform them of challenges and areas of opportunity to enhance our customer experience. ESSENTIAL RESPONSIBILITIES This is not an all-inclusive list of duties and responsibilities. Projects/duties may be modified/changed/added/deleted as needed. Define strategic goals and plans for Customer Solutions Department and ensure they align with the company's objectives. Collaborate cross-functionally to define and implement Customer Solutions processes and procedures that support the business in an efficient manner Guide, lead, and develop the Customer Solutions team on technical activities as well as individual professional development plans Develop and maintain KPIs and other metrics to monitor performance and ensure excellence Manage and direct the daily operations of the Customer Solutions department, utilizing supervisors to assist in management of the team and tasks Develop and maintain open lines of communication with sales personnel and all Department Leaders. Partner with all departments within the company to solve customer-related problems to ensure an optimum level of customer service satisfaction. Responsible for guiding and supervising complaint resolution and verifying customer satisfaction Oversee training and education of Customer Solutions coordinators to optimize department performance Develop a collaborative and supportive culture within Customer Solutions that is rooted in integrity, respect for customer and colleagues, and a desire to win Develop and mentor the next set of formal and informal leaders within CS, supporting their growth and development path Maintain a working knowledge of all relevant CS tasks and continuously review them for updates and improvements for efficiency Coordinate with CS supervisors to manage the team such that all business hours are covered for phones, emails, and chats Communicate concerns, policies, and business solutions among management and team members Create and implement strategic initiatives to increase overall customer experience SUPPLEMENTAL RESPONSIBILITIES Completes any tasks and/or projects assigned by supervisor Other duties as assigned AUTHORITY Take and process orders Authorize account creation and modifications Manage CS team members and their professional development ACCOUNTABILITY Orders are processed are processed in an accurate and timely manner Staffing hours are appropriately managed for optimal customer solutions availability Customers are treated with respect and courtesy QUALIFICATIONS Education : Bachelor's degree in Business, Marketing or other related discipline. Experience: Five to ten years experience in, customer service, marketing, or sales in a lead role. Training in medical and/or emergency medical procedures highly desirable. Minimum 4 years supervisory experience preferred. Specific Characteristics: Proven success in improving work processes and the ability to be an agent for change Strong analytical skills Ability to interface with employees at all levels of the organization Ability to think ahead and plan over a 30-day time span and prepare action plans to achieve results. Demonstrated ability to anticipate customer needs and respond in effective manner Strong oral, written, and interpersonal skills Thorough understanding of NAR products and needs of the industry Excellent quality orientation and attention to detail Demonstrated ability to identify and resolve problems Demonstrated ability to manage multiple priorities Builds and maintaining effective working relationships both internal customers and external customers Ability to work in fast-paced; rapidly changing environment Solid computer knowledge including Microsoft Office products DEMANDS Time and availability Must be able to work at least 40 hours each week from 8 am-5 pm, or some variation thereof. Occasional evening and weekend work may be required as job duties demand Travel Must have transportation to and from headquarters. Physical The physical demands described here are representative of those that must be met by a typical office employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Frequently required to hear and talk • Use of hands for keyboard usage • Frequent sitting, standing and walking. • Occasional reaching with hands and arms, stooping, kneeling, and lifting and/or moving over 50 lbs. Environment • Must be able to work in a moderately loud work environment DISCLAIMERS AAP/EEO Statement North American Rescue provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. PI49ce08c3d75a-8125
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Part of the challenge here is dealing positively with members and providers in sometimes challenging circumstances. As a subject matter expert, you'll also be the "go-to" resource for information. The flexibility of working evening hours will also be required. Schedule: Monday - Friday, 6:30AM - 5:30PM (8-hour shift). Supervisor will determine schedule. Location: 2845 Siena Heights, Henderson, NV Primary Responsibilities: Act as a Subject Matter Expert for other team members Manage administrative intake of members Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers Manage administrative intake of members Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review Handle resolution/inquiries from members and/or providers Manage the intake of members or the admission/discharge information post notification Work with hospitals, clinics, facilities and the clinical team to manage requests for services Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles Resolve inquiries from members and/or providers What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 2+ years of experience analyzing and solving customer problems 1+ years of experience working in the healthcare industry 1+ years of experience working in medical terminology Preferred Qualifications: Experience working with health care insurance Experience in a hospital, physician's office or medical clinic setting Experience working with Medicare and/or Medicaid Services Clerical or administrative support background or experience working in a call center environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,
08/06/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Part of the challenge here is dealing positively with members and providers in sometimes challenging circumstances. As a subject matter expert, you'll also be the "go-to" resource for information. The flexibility of working evening hours will also be required. Schedule: Monday - Friday, 6:30AM - 5:30PM (8-hour shift). Supervisor will determine schedule. Location: 2845 Siena Heights, Henderson, NV Primary Responsibilities: Act as a Subject Matter Expert for other team members Manage administrative intake of members Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers Manage administrative intake of members Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review Handle resolution/inquiries from members and/or providers Manage the intake of members or the admission/discharge information post notification Work with hospitals, clinics, facilities and the clinical team to manage requests for services Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles Resolve inquiries from members and/or providers What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 2+ years of experience analyzing and solving customer problems 1+ years of experience working in the healthcare industry 1+ years of experience working in medical terminology Preferred Qualifications: Experience working with health care insurance Experience in a hospital, physician's office or medical clinic setting Experience working with Medicare and/or Medicaid Services Clerical or administrative support background or experience working in a call center environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
08/06/2026
Full time
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
08/06/2026
Full time
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
08/06/2026
Full time
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
08/06/2026
Full time
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
The Transfer Coordinator facilitates the transfer of patients into and outside of the PRC Inpatient Units. This position is responsible for ensuring that the patient meets all Peace River Center's clinical, financial, and regulatory criteria for transfer and verifies CSU Bed availability for the BCSU and LCSU. This staff person will monitor, coordinate, and collect necessary verbal and written documentation as required of the agency/referring institution. The staff person will possess excellent written and verbal communication skills, and additionally complete administrative tasks such as monitoring of facility processes, submitting daily data to required entities, and confirming that client documentation has been collected. The Transfer Coordinator will maintain excellent relationships with the inpatient team and referring facilities. General Expectations: In the performance of their respective task and duties, all employees are expected to conform to the following: Adhere to all PRC policies and Code of Conduct standards and at all times exhibit all PRC's Core Values. Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers and vendors. Work independently, while understanding the necessity for communicating and coordinating work efforts with other employees and organizations, as required. Comply with all Center policies and procedures except those for which the employee gives notice of the need for reasonable accommodation and for which the Center can make such reasonable accommodation. An employee in this position must be able to react to change productively. Attends all scheduled work hours, meetings, training, and other center functions. Job Function and Tasks: NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Responsible for inpatient referral screening including: Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into the Peace River Center CSU. Monitor facsimile machine for faxed referrals. Obtains medical history, patient demographics, and insurance from referring institution. Promptly screen referral documentation for appropriateness of placement with strict adherence to policies and procedures. Connects with Charge Nurse at the receiving CSU to provide notice of the pending transfer and to determine availability of a bed. Communicates with the referring institution of approval and coordinates time of transfer. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions. Tracks & documents all transfer encounters. Understand, navigate, and maintain electronic record reporting within agency timeline expectations. May be asked to maintain and provide daily, weekly, or monthly referral statistics for submission to Administration. Verifies patient transfer Summary Review following each shift. Performs all other duties as assigned adapts to a changing work environment. Responsible for reviewing Credible Seclusion and Restraint services (SANDRs): Ensure SANDR form is completed appropriately and thoroughly using Credible reporting tool. Review Credible chart for SANDR order. Electronically submit Baker Act cover sheets to DCF according to procedure. Electronically submit digital Clerk of Courts required paperwork according to procedure. Essential Duties/Requirements/Activities: Ability to arrive/report to work on time and ready to work. Ability to abide by company attendance policy. Ability to abide by principles of EEO compliance and a workplace of dignity and respect. Ability to work cooperatively in a group/team setting. Ability to show respect to others. Ability to take guidance and direction from supervisors. Ability to report to work with clean hygiene. Ability to adhere to company /program dress code standards. Ability to professionally communicate with others. Ability to record minutes from meetings. Ability to keep information confidential. Ability to encourage treatment team to fully assess for presenting needs and assist in how to address needs. Ability to listen to and understand information and ideas presented verbally and in writing. Qualifications: Must have good organizational skills and be able to work independently. Knowledge of facility systems and organization as they pertain to medical records and organization review. Good customer facing and phone skills. Communication and interpersonal skills to develop relationships with clients, staff, providers, and payors. Good organizational skills with the ability to multi-task and manage time. Understanding of basic medical terminology. Experience working in a Medical Office setting. Competency in the use of office equipment such as fax machine, multi-line phone system, email, computer, etc. Education: High School diploma (GED), AA Degree a plus Experience: 2+ years in customer service. 2+ years in a business setting. 2+ years in a health care environment. 1+ year in communicating with external organizations. Certifications: None Training: 20 hours professional enhancement training annually including all PRC required. Credible/DCF Backer Act Reporting/Report generating training as needed to perform assigned job duties. Knowledge and Skills: Excellent written and verbal communication skills, including oral presentations. Highly motivated, able to learn quickly and prioritize multiple tasks. Proficient in Word, Excel and the ability/willingness to learn other applications. Excellent organizational skills including setting up/maintaining files. Proactive approach to problem resolution. Familiarity with medical terminology. Working knowledge of the healthcare revenue cycle process. Strong interpersonal, communication and persuasion/negotiation skills required to effectively interact with internal and external parties. Must be able to follow detailed instructions. Consistently exercises critical thinking skills or uses logic and reasoning to assess and resolve problems Quickly makes sense of, combines, and organizes information. Consistently maintain a professional and approachable demeanor. Able to work under pressure and meet stringent deadlines in a fast-paced environment. Successfully alternates between two or more activities or sources of information. Accepts responsibility and maintains a high level of accountability. Handle unresolved inquires/issues. Safety Equipment Universal Precautions Comply with Occupational Safety and Health Administration (OSHA) rules and regulations. Life Safety Equipment (fire extinguisher) Transportation: Must have reliable transportation. Machines, Tool and Equipment Used Computer, telephone- multi line, fax, copier, Calculator Technology Requirement: As an employee of Peace River Center, if you are not assigned a company-issued phone, you will be required to authorize the use of the Microsoft Authenticator app on your personal mobile device. This is necessary to access our payroll and communication system, Paycor, and Microsoft email as examples. This will ensure secure and efficient communication with the organization Supervisory Relationship(s) None Work Environment: The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location. EEO Statement : One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation. PI85493c8358c7-1600
08/05/2026
Full time
The Transfer Coordinator facilitates the transfer of patients into and outside of the PRC Inpatient Units. This position is responsible for ensuring that the patient meets all Peace River Center's clinical, financial, and regulatory criteria for transfer and verifies CSU Bed availability for the BCSU and LCSU. This staff person will monitor, coordinate, and collect necessary verbal and written documentation as required of the agency/referring institution. The staff person will possess excellent written and verbal communication skills, and additionally complete administrative tasks such as monitoring of facility processes, submitting daily data to required entities, and confirming that client documentation has been collected. The Transfer Coordinator will maintain excellent relationships with the inpatient team and referring facilities. General Expectations: In the performance of their respective task and duties, all employees are expected to conform to the following: Adhere to all PRC policies and Code of Conduct standards and at all times exhibit all PRC's Core Values. Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers and vendors. Work independently, while understanding the necessity for communicating and coordinating work efforts with other employees and organizations, as required. Comply with all Center policies and procedures except those for which the employee gives notice of the need for reasonable accommodation and for which the Center can make such reasonable accommodation. An employee in this position must be able to react to change productively. Attends all scheduled work hours, meetings, training, and other center functions. Job Function and Tasks: NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Responsible for inpatient referral screening including: Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into the Peace River Center CSU. Monitor facsimile machine for faxed referrals. Obtains medical history, patient demographics, and insurance from referring institution. Promptly screen referral documentation for appropriateness of placement with strict adherence to policies and procedures. Connects with Charge Nurse at the receiving CSU to provide notice of the pending transfer and to determine availability of a bed. Communicates with the referring institution of approval and coordinates time of transfer. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions. Tracks & documents all transfer encounters. Understand, navigate, and maintain electronic record reporting within agency timeline expectations. May be asked to maintain and provide daily, weekly, or monthly referral statistics for submission to Administration. Verifies patient transfer Summary Review following each shift. Performs all other duties as assigned adapts to a changing work environment. Responsible for reviewing Credible Seclusion and Restraint services (SANDRs): Ensure SANDR form is completed appropriately and thoroughly using Credible reporting tool. Review Credible chart for SANDR order. Electronically submit Baker Act cover sheets to DCF according to procedure. Electronically submit digital Clerk of Courts required paperwork according to procedure. Essential Duties/Requirements/Activities: Ability to arrive/report to work on time and ready to work. Ability to abide by company attendance policy. Ability to abide by principles of EEO compliance and a workplace of dignity and respect. Ability to work cooperatively in a group/team setting. Ability to show respect to others. Ability to take guidance and direction from supervisors. Ability to report to work with clean hygiene. Ability to adhere to company /program dress code standards. Ability to professionally communicate with others. Ability to record minutes from meetings. Ability to keep information confidential. Ability to encourage treatment team to fully assess for presenting needs and assist in how to address needs. Ability to listen to and understand information and ideas presented verbally and in writing. Qualifications: Must have good organizational skills and be able to work independently. Knowledge of facility systems and organization as they pertain to medical records and organization review. Good customer facing and phone skills. Communication and interpersonal skills to develop relationships with clients, staff, providers, and payors. Good organizational skills with the ability to multi-task and manage time. Understanding of basic medical terminology. Experience working in a Medical Office setting. Competency in the use of office equipment such as fax machine, multi-line phone system, email, computer, etc. Education: High School diploma (GED), AA Degree a plus Experience: 2+ years in customer service. 2+ years in a business setting. 2+ years in a health care environment. 1+ year in communicating with external organizations. Certifications: None Training: 20 hours professional enhancement training annually including all PRC required. Credible/DCF Backer Act Reporting/Report generating training as needed to perform assigned job duties. Knowledge and Skills: Excellent written and verbal communication skills, including oral presentations. Highly motivated, able to learn quickly and prioritize multiple tasks. Proficient in Word, Excel and the ability/willingness to learn other applications. Excellent organizational skills including setting up/maintaining files. Proactive approach to problem resolution. Familiarity with medical terminology. Working knowledge of the healthcare revenue cycle process. Strong interpersonal, communication and persuasion/negotiation skills required to effectively interact with internal and external parties. Must be able to follow detailed instructions. Consistently exercises critical thinking skills or uses logic and reasoning to assess and resolve problems Quickly makes sense of, combines, and organizes information. Consistently maintain a professional and approachable demeanor. Able to work under pressure and meet stringent deadlines in a fast-paced environment. Successfully alternates between two or more activities or sources of information. Accepts responsibility and maintains a high level of accountability. Handle unresolved inquires/issues. Safety Equipment Universal Precautions Comply with Occupational Safety and Health Administration (OSHA) rules and regulations. Life Safety Equipment (fire extinguisher) Transportation: Must have reliable transportation. Machines, Tool and Equipment Used Computer, telephone- multi line, fax, copier, Calculator Technology Requirement: As an employee of Peace River Center, if you are not assigned a company-issued phone, you will be required to authorize the use of the Microsoft Authenticator app on your personal mobile device. This is necessary to access our payroll and communication system, Paycor, and Microsoft email as examples. This will ensure secure and efficient communication with the organization Supervisory Relationship(s) None Work Environment: The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location. EEO Statement : One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation. PI85493c8358c7-1600
The City of Spring Hill Kansas
Spring Hill, Kansas
Police Sergeant Section I: Brief Summary of the job. Under the supervision of the Operations Commander, the Police Sergeant is a non-exempt position under FLSA which protects and serves the citizens of Spring Hill. This position provides citizen assistance, enforces all federal, state, and local laws, and performs patrol duties. The Sergeant plans, directs, manages, supervises, and coordinates the activities and operations of department teams. Making arrests, issuing citations for traffic violations, and investigating crimes and accidents are also responsibilities of the position. Collateral duties may include, but not limited to; Field Training Officer, Coordinator of programs, or Department Trainer. This employee should possess excellent communication, leadership and public relations skills. The position requires a valid Kansas driver's license. Section II: Essential Duties of the job. Apply department orders, rules and regulations to police situations; understands and applies legal standards. Supervises the work of uniformed police officers on assigned shift. Conducts rollcall briefing when necessary. Accompanies officers on calls to maintain discipline and ensure rules and regulations are followed. Remains available to provide guidance as required to ensure department goals and objectives are attained. Reviews officers work output. Corrects deficiencies in performance as these occur. Assists subordinates in conducting criminal investigations. Communicates with the Lieutenant for advice. Assumes command of major incident scenes and summons other resources as required. Assigns officers to work in various areas and assignments. Approves/disapproves sick and vacation leave. Assigns officers to training. Establishes work schedules, and approves overtime. Observes and evaluates the work of officers. Prepares evaluations identifying and documenting strengths and areas of improvement. Approves reports and prepares reports for court submissions. Recommends, develops, and implements programs to address crime trends. Monitors overtime and exercises fiscal responsibility. Recommends purchase and replacement of equipment. Maintains discipline and instills positive attitudes among officers. Provides guidance and reinforces positive behaviors, administers and documents discipline. Investigates complaints, use of force incidents and pursuit reviews; provides recommendations for or against discipline. Operates patrol/unmarked vehicle in a safe and effective manner; inspects vehicle for safe and efficient operating condition, performs minor vehicle repairs as necessary; fuels and cleans vehicle. Performs general patrol duties. May involve public information officer duties and managing police social media accounts. Applies for search warrants, conducts follow up on criminal reports. Ability to react quickly to danger and adapt to different people, behavior, and circumstances. Perform crime prevention and public relations duties; establishes rapport with community; Responds to medical emergencies; performs basic first aid and administers CPR. Apprehends, charges, processes and transports suspects; Performs traffic enforcement and stops; issues citations; investigates sources of odor to include alcohol and drugs; Performs accident investigations and directs traffic; Performs oral interrogations and interviewing duties; Meets with prosecutors, defense attorneys, judges, detectives from other agencies in case resolution and filing, court preparation and testimony. Packages evidence; reviews and investigates case reports for charging and/or court preparation; comprehends laws and abstract concepts. Report writing duties. Thoroughly completes offense, arrest, investigative, information, accident, evidence reports. The employee must work days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with supervisors, customers, vendors and any other persons or organization with whom interaction is required. Must be available for call outs, which may include; response to crime scenes, shift coverage, and city-wide emergencies. ESSENTIAL FUNCTIONS ACTIVITY DURATION DESCRIPTION Standing Frequent even and uneven surfaces Walking Occasional even and uneven surfaces Running Occasional even and uneven surfaces Sitting Constant motor vehicle operation Driving Constant motor vehicle operation Bending Frequent various postures required to complete requirements Stooping Frequent various postures required to complete requirements Twisting Constant both in and out of vehicles Kneeling Occasional various postures required to complete requirements Squatting Occasional various postures required to complete requirements Crawling Occasional various postures required to complete requirements Climbing Occasional on / off equipment; high surfaces; fences Jumping Occasional various postures required to complete requirements Stairs Frequent various environments encountered Ladders Occasional various environments encountered LIFTING WEIGHT HEIGHT FREQUENCY DURATION DESCRIPTION Misc. Items up to 125 lbs. floor to waist variable occasional dog; ammo; body armor Duty bag 25 lbs. floor to chest variable occasional one or two hand lift Misc. Items 25 lbs. floor to chest variable occasional evidence kit; shield Misc. Items 30 lbs. floor to shoulder variable occasional misc. equipment; rifle CARRYING WEIGHT DISTANCE FREQUENCY DURATION DESCRIPTION Person variable up to 100 yards variable occasional Misc. Items up to 125 lbs. up to 100 yards variable occasional PUSHING FORCE FREQUENCY/DURATION DESCRIPTION Misc. Items up to 100 lbs. occasional car; boat; trailer; etc. PULLING FORCE FREQUENCY/DURATION DESCRIPTION Misc. Items up to 100 lbs. occasional car; boat; trailer; etc. REACHING DURATION DESCRIPTION Above shoulder occ - freq various activities require this activity At shoulder level occ - freq various activities require this activity Below shoulder level occ - freq various activities require this activity FINE MOTOR DURATION DESCRIPTION Gripping frequent motor vehicle; firearm; loading gun; taser cartridge replacement Pinching frequent motor vehicle; firearm; loading gun; taser cartridge replacement Wrist Flexion / Extension frequent motor vehicle; firearm; loading gun; taser cartridge replacement Wrist Pronation / Supination frequent motor vehicle; firearm; loading gun; taser cartridge replacement Typing / Data Entry / Reports frequent vehicle computer / report writing The position and requirements of a police officer are extremely variable and dynamic in nature. It is difficult to objectively quantify forces, frequency, or duration of any and all tasks in that these requirements will change daily. The above information is gathered from an interview of multiple law enforcement officers. Duties, responsibilities, scheduling, shift assignments and work location, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Section III: Education, Formal Training and/or Certifications Required Position requires a minimum of a high school diploma or equivalent. With preferred education of a two-year technical or associates degree in Criminal Justice, Political Science, or social sciences or continuing education in law enforcement or related field. The position requires a certification by the Kansas Law Enforcement Training Center or certified by reciprocity (ability to obtain certification within 1 year), and 40 hours of continuing education annually. Minimal Eligibility requirements United States citizen or has established citizenship. Must meet the minimum qualifications of Police Officer for the City of Spring Hill. No felony or serious misdemeanors. Must possess a valid driver's license. Must obtain certification by the Kansas Law Enforcement Training Center or certified by reciprocity within 1 year. Able to respond from their residence to the Police Department within 60 minutes, Take and pass a physical agility test (external candidate), a written examination, and an oral board interview, Successfully pass a polygraph exam and background investigation (external candidate) Restrictions Tattoos: Members are allowed to have visible tattoos or body art while in a department issued uniform and shall be suitable for public display. No tattoo shall depict any obscene, discriminatory, sexually explicit, or otherwise inflammatory image. Head, and facial tattoos are prohibited, not including cosmetic tattoos, such as eyebrows. Hand and neck tattoos are limited to one small tattoo. For example, a small band ring or marking near the thumb. Additional hand or neck tattoos may be approved by the Chief of Police based on size and nature of the tattoo. Additional hand or neck tattoos may require they be covered while on duty. Section IV: Experience This position requires a minimum of five years of increasingly responsible law enforcement experience in police operations, with some experience leading others. Section V: Physical, Environmental, and Special Working Conditions While performing the duties of this job, the employee is frequently required to sit, stand, communicate, reach and manipulate objects, tools or controls; walk, run and climb over rough or difficult terrain . click apply for full job details
08/05/2026
Full time
Police Sergeant Section I: Brief Summary of the job. Under the supervision of the Operations Commander, the Police Sergeant is a non-exempt position under FLSA which protects and serves the citizens of Spring Hill. This position provides citizen assistance, enforces all federal, state, and local laws, and performs patrol duties. The Sergeant plans, directs, manages, supervises, and coordinates the activities and operations of department teams. Making arrests, issuing citations for traffic violations, and investigating crimes and accidents are also responsibilities of the position. Collateral duties may include, but not limited to; Field Training Officer, Coordinator of programs, or Department Trainer. This employee should possess excellent communication, leadership and public relations skills. The position requires a valid Kansas driver's license. Section II: Essential Duties of the job. Apply department orders, rules and regulations to police situations; understands and applies legal standards. Supervises the work of uniformed police officers on assigned shift. Conducts rollcall briefing when necessary. Accompanies officers on calls to maintain discipline and ensure rules and regulations are followed. Remains available to provide guidance as required to ensure department goals and objectives are attained. Reviews officers work output. Corrects deficiencies in performance as these occur. Assists subordinates in conducting criminal investigations. Communicates with the Lieutenant for advice. Assumes command of major incident scenes and summons other resources as required. Assigns officers to work in various areas and assignments. Approves/disapproves sick and vacation leave. Assigns officers to training. Establishes work schedules, and approves overtime. Observes and evaluates the work of officers. Prepares evaluations identifying and documenting strengths and areas of improvement. Approves reports and prepares reports for court submissions. Recommends, develops, and implements programs to address crime trends. Monitors overtime and exercises fiscal responsibility. Recommends purchase and replacement of equipment. Maintains discipline and instills positive attitudes among officers. Provides guidance and reinforces positive behaviors, administers and documents discipline. Investigates complaints, use of force incidents and pursuit reviews; provides recommendations for or against discipline. Operates patrol/unmarked vehicle in a safe and effective manner; inspects vehicle for safe and efficient operating condition, performs minor vehicle repairs as necessary; fuels and cleans vehicle. Performs general patrol duties. May involve public information officer duties and managing police social media accounts. Applies for search warrants, conducts follow up on criminal reports. Ability to react quickly to danger and adapt to different people, behavior, and circumstances. Perform crime prevention and public relations duties; establishes rapport with community; Responds to medical emergencies; performs basic first aid and administers CPR. Apprehends, charges, processes and transports suspects; Performs traffic enforcement and stops; issues citations; investigates sources of odor to include alcohol and drugs; Performs accident investigations and directs traffic; Performs oral interrogations and interviewing duties; Meets with prosecutors, defense attorneys, judges, detectives from other agencies in case resolution and filing, court preparation and testimony. Packages evidence; reviews and investigates case reports for charging and/or court preparation; comprehends laws and abstract concepts. Report writing duties. Thoroughly completes offense, arrest, investigative, information, accident, evidence reports. The employee must work days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with supervisors, customers, vendors and any other persons or organization with whom interaction is required. Must be available for call outs, which may include; response to crime scenes, shift coverage, and city-wide emergencies. ESSENTIAL FUNCTIONS ACTIVITY DURATION DESCRIPTION Standing Frequent even and uneven surfaces Walking Occasional even and uneven surfaces Running Occasional even and uneven surfaces Sitting Constant motor vehicle operation Driving Constant motor vehicle operation Bending Frequent various postures required to complete requirements Stooping Frequent various postures required to complete requirements Twisting Constant both in and out of vehicles Kneeling Occasional various postures required to complete requirements Squatting Occasional various postures required to complete requirements Crawling Occasional various postures required to complete requirements Climbing Occasional on / off equipment; high surfaces; fences Jumping Occasional various postures required to complete requirements Stairs Frequent various environments encountered Ladders Occasional various environments encountered LIFTING WEIGHT HEIGHT FREQUENCY DURATION DESCRIPTION Misc. Items up to 125 lbs. floor to waist variable occasional dog; ammo; body armor Duty bag 25 lbs. floor to chest variable occasional one or two hand lift Misc. Items 25 lbs. floor to chest variable occasional evidence kit; shield Misc. Items 30 lbs. floor to shoulder variable occasional misc. equipment; rifle CARRYING WEIGHT DISTANCE FREQUENCY DURATION DESCRIPTION Person variable up to 100 yards variable occasional Misc. Items up to 125 lbs. up to 100 yards variable occasional PUSHING FORCE FREQUENCY/DURATION DESCRIPTION Misc. Items up to 100 lbs. occasional car; boat; trailer; etc. PULLING FORCE FREQUENCY/DURATION DESCRIPTION Misc. Items up to 100 lbs. occasional car; boat; trailer; etc. REACHING DURATION DESCRIPTION Above shoulder occ - freq various activities require this activity At shoulder level occ - freq various activities require this activity Below shoulder level occ - freq various activities require this activity FINE MOTOR DURATION DESCRIPTION Gripping frequent motor vehicle; firearm; loading gun; taser cartridge replacement Pinching frequent motor vehicle; firearm; loading gun; taser cartridge replacement Wrist Flexion / Extension frequent motor vehicle; firearm; loading gun; taser cartridge replacement Wrist Pronation / Supination frequent motor vehicle; firearm; loading gun; taser cartridge replacement Typing / Data Entry / Reports frequent vehicle computer / report writing The position and requirements of a police officer are extremely variable and dynamic in nature. It is difficult to objectively quantify forces, frequency, or duration of any and all tasks in that these requirements will change daily. The above information is gathered from an interview of multiple law enforcement officers. Duties, responsibilities, scheduling, shift assignments and work location, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Section III: Education, Formal Training and/or Certifications Required Position requires a minimum of a high school diploma or equivalent. With preferred education of a two-year technical or associates degree in Criminal Justice, Political Science, or social sciences or continuing education in law enforcement or related field. The position requires a certification by the Kansas Law Enforcement Training Center or certified by reciprocity (ability to obtain certification within 1 year), and 40 hours of continuing education annually. Minimal Eligibility requirements United States citizen or has established citizenship. Must meet the minimum qualifications of Police Officer for the City of Spring Hill. No felony or serious misdemeanors. Must possess a valid driver's license. Must obtain certification by the Kansas Law Enforcement Training Center or certified by reciprocity within 1 year. Able to respond from their residence to the Police Department within 60 minutes, Take and pass a physical agility test (external candidate), a written examination, and an oral board interview, Successfully pass a polygraph exam and background investigation (external candidate) Restrictions Tattoos: Members are allowed to have visible tattoos or body art while in a department issued uniform and shall be suitable for public display. No tattoo shall depict any obscene, discriminatory, sexually explicit, or otherwise inflammatory image. Head, and facial tattoos are prohibited, not including cosmetic tattoos, such as eyebrows. Hand and neck tattoos are limited to one small tattoo. For example, a small band ring or marking near the thumb. Additional hand or neck tattoos may be approved by the Chief of Police based on size and nature of the tattoo. Additional hand or neck tattoos may require they be covered while on duty. Section IV: Experience This position requires a minimum of five years of increasingly responsible law enforcement experience in police operations, with some experience leading others. Section V: Physical, Environmental, and Special Working Conditions While performing the duties of this job, the employee is frequently required to sit, stand, communicate, reach and manipulate objects, tools or controls; walk, run and climb over rough or difficult terrain . click apply for full job details
Independent Emergency Physicians PC
Farmington, Michigan
Description: Scheduling Coordinator This position is fully in-person. No remote. No hybrid. Please consider before applying. IEP values work-life balance. We offer an extensive benefit package including high deductible, HSA-eligible health plans. We offer an average of 7-8 paid company holidays each year. Additionally, we provide paid vacation time, profit-sharing (must achieve milestones to be eligible), a new company-issued laptop, a personal workspace with communal amenities, consideration for a possible annual bonus starting in the first year of hire (bonus not guaranteed), and more! We are Independent Emergency Physicians, or IEP, a local, physician-owned multi-specialty practice group that is deeply ingrained in the community. With a commitment to excellence in patient care and a dedication to fostering strong connections with our employees, communities, and partners, we pride ourselves on delivering high-quality healthcare services across multiple specialties and in multiple settings. Position Summary The Scheduling Coordinator is responsible, at the direction of the Scheduling Manager, for developing and maintaining the monthly work schedules of Physicians and Advanced Practice Practitioner (PA/NP) schedules across multiple Emergency Departments and Urgent Care Centers. The ideal candidate is comfortable working with Physicians, Advanced Practice Providers and other Medical Professionals; has an attitude of people-first service recognizing that we take care of our providers who deliver 24/7 medical care to the communities we serve; and is comfortable working as a member of a small corporate office team. Responsibilities/Essential Functions Utilizes ShiftAdmin (scheduling) software to manage providers' monthly availability and compose schedules in a timely and accurate manner. Respond to scheduling requests and work to resolve them in a timely and professional manner. Be comfortable confidently upholding scheduling policies and speaking with providers about their schedules/scheduling requests Identify complicating factors that create scheduling issues and proactively develop resolutions for these issues. Responsible for running data analytics and reports on key schedule metrics. Maintains compliance with scheduling policy, proper recording of hours worked and analysis/tracking of annual hourly requirements on a month by month basis. Responds to emergent call-ins using appropriate channels and working with site leads when necessary. Participates as a team member demonstrated by utilizing proper chain of command and communicating effectively with providers and co-workers. Occasionally assisting with answering incoming calls and routing calls as appropriate or relaying messages to the appropriate party. Responsible for handling and/or completing appropriate messages or phone calls. Daily Workflow and Responsibility Communication and Core Compliance (40%) Review and respond to emails from clinical providers regarding schedule changes, questions, holiday trades, future planning, etc. Uphold scheduling policies and correspond with Scheduling Manager and Program Managers when exceptions are requested Monitor credentialing timelines with Credentialing Specialist to ensure providers start on time, voice concerns when providers are off track so credentialing can get back on track Monitor and Deploy routine and emergency outreach to secure coverage for open shifts, communicate with leadership to develop call coverage plans. Algorithmic Schedule Optimization (30%) Configure Scheduling algorithm, modifying advanced schedule settings for clinical groups and individuals Adjust provider rule matrices to balance provider preferences with necessary facility coverage Complete Schedule Audits on schedules generated by the algorithm to ensure schedules subscribe to rules Data Analytics and Metric Tracking (30%) Monitor tracking spreadsheets in Excel and Google Sheets to analyze worked hours, weekend assignments, etc. Calculate prorated contractual obligations to ensure all active clinicians meet their minimum contractual agreements. Analyze weekend distribution data to verify fair shift allocation Participate in cross-functional meetings to align team operations, credentialing updates, and key business priorities. (10%) Qualifications: Education High School Equivalent / GED required Bachelor's Degree strongly preferred Knowledge, Skills, & Abilities Experience with provider scheduling is required . Experience with data management and analytics is required. Proficiency with PC, Google Workspace (formerly G-Suite) and Microsoft Office is required. Microsoft Excel proficiency required - including VLOOKUP and pivot tables - and basic R or Python experience is preferred ShiftAdmin experience preferred Clinical experience (i.e., Medical Assistant, CNA, or provider) and/or knowledge of medical credentialing is preferred but not required Must have the ability to communicate with emotional intelligence, diplomacy, and professionalism. Must possess professional assertiveness required to confidently enforce scheduling policies and ensure the fair treatment of all providers Must have discretion and confidentiality when handling sensitive provider data or personal time-off reasons. Must enjoy problem solving and have a commitment to removing roadblocks effectively and in a timely manner. Must have high attention to detail Must be adaptable and be comfortable working in a fast-paced environment and rapidly changing priorities. Must have the ability to multitask and manage deadlines and must be organized. Must be able to work both independently and in a team environment. Required For All Positions Complies with company policies and standards. Abides by all requirements to safely and securely maintain Protected Health Information (PHI). Benefits: $48k - $53k (DOQ) Excellent benefit package About Us IEP was founded with the purpose of taking care of the patient by taking care of the provider. Since 1997, we've been meeting the healthcare needs of our communities first by providing emergency medicine care, then expanding into hospital medicine, observation medicine, urgent care medicine, and post-acute care services. We are a provider-focused organization, as 95% of our employees provide direct patient care in multiple locations throughout SE and Mid Michigan. We live by our values of Compassion, Integrity, Commitment, Professional Excellence, Service Excellence, and Clinical Excellence. Requirements: Fully In-person. Qualifications: Education High School Equivalent / GED required Bachelor's Degree strongly preferred Knowledge, Skills, & Abilities Experience with provider scheduling is required . Experience with data management and analytics is required. Proficiency with PC, Google Workspace (formerly G-Suite) and Microsoft Office is required. Microsoft Excel proficiency required - including VLOOKUP and pivot tables - and basic R or Python experience is preferred ShiftAdmin experience preferred Clinical experience (i.e., Medical Assistant, CNA, or provider) and/or knowledge of medical credentialing is preferred but not required Must have the ability to communicate with emotional intelligence, diplomacy, and professionalism. Must possess professional assertiveness required to confidently enforce scheduling policies and ensure the fair treatment of all providers Must have discretion and confidentiality when handling sensitive provider data or personal time-off reasons. Must enjoy problem solving and have a commitment to removing roadblocks effectively and in a timely manner. Must have high attention to detail Must be adaptable and be comfortable working in a fast-paced environment and rapidly changing priorities. Must have the ability to multitask and manage deadlines and must be organized. Must be able to work both independently and in a team environment. Required For All Positions Complies with company policies and standards. Abides by all requirements to safely and securely maintain Protected Health Information (PHI). Compensation details: 0 Yearly Salary PI4ce5-
08/04/2026
Full time
Description: Scheduling Coordinator This position is fully in-person. No remote. No hybrid. Please consider before applying. IEP values work-life balance. We offer an extensive benefit package including high deductible, HSA-eligible health plans. We offer an average of 7-8 paid company holidays each year. Additionally, we provide paid vacation time, profit-sharing (must achieve milestones to be eligible), a new company-issued laptop, a personal workspace with communal amenities, consideration for a possible annual bonus starting in the first year of hire (bonus not guaranteed), and more! We are Independent Emergency Physicians, or IEP, a local, physician-owned multi-specialty practice group that is deeply ingrained in the community. With a commitment to excellence in patient care and a dedication to fostering strong connections with our employees, communities, and partners, we pride ourselves on delivering high-quality healthcare services across multiple specialties and in multiple settings. Position Summary The Scheduling Coordinator is responsible, at the direction of the Scheduling Manager, for developing and maintaining the monthly work schedules of Physicians and Advanced Practice Practitioner (PA/NP) schedules across multiple Emergency Departments and Urgent Care Centers. The ideal candidate is comfortable working with Physicians, Advanced Practice Providers and other Medical Professionals; has an attitude of people-first service recognizing that we take care of our providers who deliver 24/7 medical care to the communities we serve; and is comfortable working as a member of a small corporate office team. Responsibilities/Essential Functions Utilizes ShiftAdmin (scheduling) software to manage providers' monthly availability and compose schedules in a timely and accurate manner. Respond to scheduling requests and work to resolve them in a timely and professional manner. Be comfortable confidently upholding scheduling policies and speaking with providers about their schedules/scheduling requests Identify complicating factors that create scheduling issues and proactively develop resolutions for these issues. Responsible for running data analytics and reports on key schedule metrics. Maintains compliance with scheduling policy, proper recording of hours worked and analysis/tracking of annual hourly requirements on a month by month basis. Responds to emergent call-ins using appropriate channels and working with site leads when necessary. Participates as a team member demonstrated by utilizing proper chain of command and communicating effectively with providers and co-workers. Occasionally assisting with answering incoming calls and routing calls as appropriate or relaying messages to the appropriate party. Responsible for handling and/or completing appropriate messages or phone calls. Daily Workflow and Responsibility Communication and Core Compliance (40%) Review and respond to emails from clinical providers regarding schedule changes, questions, holiday trades, future planning, etc. Uphold scheduling policies and correspond with Scheduling Manager and Program Managers when exceptions are requested Monitor credentialing timelines with Credentialing Specialist to ensure providers start on time, voice concerns when providers are off track so credentialing can get back on track Monitor and Deploy routine and emergency outreach to secure coverage for open shifts, communicate with leadership to develop call coverage plans. Algorithmic Schedule Optimization (30%) Configure Scheduling algorithm, modifying advanced schedule settings for clinical groups and individuals Adjust provider rule matrices to balance provider preferences with necessary facility coverage Complete Schedule Audits on schedules generated by the algorithm to ensure schedules subscribe to rules Data Analytics and Metric Tracking (30%) Monitor tracking spreadsheets in Excel and Google Sheets to analyze worked hours, weekend assignments, etc. Calculate prorated contractual obligations to ensure all active clinicians meet their minimum contractual agreements. Analyze weekend distribution data to verify fair shift allocation Participate in cross-functional meetings to align team operations, credentialing updates, and key business priorities. (10%) Qualifications: Education High School Equivalent / GED required Bachelor's Degree strongly preferred Knowledge, Skills, & Abilities Experience with provider scheduling is required . Experience with data management and analytics is required. Proficiency with PC, Google Workspace (formerly G-Suite) and Microsoft Office is required. Microsoft Excel proficiency required - including VLOOKUP and pivot tables - and basic R or Python experience is preferred ShiftAdmin experience preferred Clinical experience (i.e., Medical Assistant, CNA, or provider) and/or knowledge of medical credentialing is preferred but not required Must have the ability to communicate with emotional intelligence, diplomacy, and professionalism. Must possess professional assertiveness required to confidently enforce scheduling policies and ensure the fair treatment of all providers Must have discretion and confidentiality when handling sensitive provider data or personal time-off reasons. Must enjoy problem solving and have a commitment to removing roadblocks effectively and in a timely manner. Must have high attention to detail Must be adaptable and be comfortable working in a fast-paced environment and rapidly changing priorities. Must have the ability to multitask and manage deadlines and must be organized. Must be able to work both independently and in a team environment. Required For All Positions Complies with company policies and standards. Abides by all requirements to safely and securely maintain Protected Health Information (PHI). Benefits: $48k - $53k (DOQ) Excellent benefit package About Us IEP was founded with the purpose of taking care of the patient by taking care of the provider. Since 1997, we've been meeting the healthcare needs of our communities first by providing emergency medicine care, then expanding into hospital medicine, observation medicine, urgent care medicine, and post-acute care services. We are a provider-focused organization, as 95% of our employees provide direct patient care in multiple locations throughout SE and Mid Michigan. We live by our values of Compassion, Integrity, Commitment, Professional Excellence, Service Excellence, and Clinical Excellence. Requirements: Fully In-person. Qualifications: Education High School Equivalent / GED required Bachelor's Degree strongly preferred Knowledge, Skills, & Abilities Experience with provider scheduling is required . Experience with data management and analytics is required. Proficiency with PC, Google Workspace (formerly G-Suite) and Microsoft Office is required. Microsoft Excel proficiency required - including VLOOKUP and pivot tables - and basic R or Python experience is preferred ShiftAdmin experience preferred Clinical experience (i.e., Medical Assistant, CNA, or provider) and/or knowledge of medical credentialing is preferred but not required Must have the ability to communicate with emotional intelligence, diplomacy, and professionalism. Must possess professional assertiveness required to confidently enforce scheduling policies and ensure the fair treatment of all providers Must have discretion and confidentiality when handling sensitive provider data or personal time-off reasons. Must enjoy problem solving and have a commitment to removing roadblocks effectively and in a timely manner. Must have high attention to detail Must be adaptable and be comfortable working in a fast-paced environment and rapidly changing priorities. Must have the ability to multitask and manage deadlines and must be organized. Must be able to work both independently and in a team environment. Required For All Positions Complies with company policies and standards. Abides by all requirements to safely and securely maintain Protected Health Information (PHI). Compensation details: 0 Yearly Salary PI4ce5-
Industrial Manufacturing Supervisor - 2nd Shift Mason, OH Hi-Tek Manufacturing is searching for an experienced 2nd shift Manufacturing Supervisor who wishes to continue developing his or her career as a machining leader for the aerospace / turbine industry. Reporting to the Operations Manager, the 2nd shift Manufacturing Supervisor will assist in developing an intentional culture of excellence, teamwork, and growth. This key role will direct, and coordinate production. The Supervisor will direct Team Leads, Set-up Techs, Operators, Machinists, and other employees involved in processing product. The position is responsible for scheduling all production for 1st shift. The Manufacturing Supervisor will also lead performance through planning, coordinating, and evaluating the activities of the management team and employees while ensuring production quality and safety standards throughout the side of the shop. Works with engineers and the safety / training coordinator to ensure safety of plant employees and the production process. Essential Tasks: Demonstrate a can-do attitude and an optimistic leadership approach. Direct employees with respect to production, volume, cost, quality, and meeting production schedules and delivery dates. Meet and exceed production quality and quantity standards on the shift. Create high-performing teams and a collaborative environment to improve job satisfaction and retention among all team members. Influence team members positively to achieve desired work outcomes by setting the example and openly sharing knowledge and skills. Develop thorough knowledge of all processes and equipment. Report any processes and equipment problems and monitor all activity to resolve the issue. Lead and/or influence teams to troubleshoot daily production issues, solve longer-term problems, and improve processes. Coach employees towards success by providing constructive feedback, establishing mentoring connections, and when appropriate, initiating disciplinary action. Excel in ambiguous and stressful scenarios that result from changes and deadlines, remaining flexible and vigilant. Assist with New Product Introduction and Product Development projects. Maintain responsibility for all processes, equipment, employees, safety, and housekeeping of the department. Maintain communication between management and employees to ensure that necessary policies, regulations, and procedures are understood and followed. Excel in other duties needed to help drive our vision, fulfill our mission, cultivate a collaborative environment, and abide by our organization's values. Accomplishes organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishment. Always take ownership and be accountable for your actions. Good and reliable attendance and an optimistic attitude are necessary. Perform under AS9100 quality standards and NADCAP accreditation. Education and Experience: 7+ years in manufacturing including 2+ years at a manager level position directing operations of similar manufacturing facility with direct responsibility to meet production throughput and quality goals. A minimum of 5+ years' experience in CNC machining preferred. A minimum of 2+ years in a leadership role with 20+ direct reports preferred. Experience working with complex / engineered product lines. Considerable experience defining and utilizing manufacturing systems, data, and metrics to plan and execute production plans. Able to lead cross functional teams to identify the root cause and implement effective corrective actions for problems which impede the execution of production plans. Excellent communication, interpersonal, and facilitation skills required to effectively interact with all teams, areas, and levels of business. Demonstrated ability to work independently and successfully multi-task, excellent organizational skills, a high sense of urgency. Associate's degree+ and or trade school certification preferred. Proficiency in Microsoft Office Productions required. Knowledge of ADP Workforce Now a plus. Must meet the definition of a "U.S. person" under ITAR, as set forth in 22 C.F.R. 120.62. Key Competencies: Culture Development Effective communication, interpersonal, and leadership skills Conceptual and Initiative-taking thinking Coaching and collaboration Balanced decision making Proven analytical and organizational ability High ethical standards and personal integrity among employees Ability to operate autonomously and self-direct Complex Problem Solving Safety Perspective Resolution-Mindset Stewardship Physical Requirements: Climbing stairs occasionally when meeting with engineers or other staff members. Will be required to sit, stand, or walk for the entire duration of the shift. May need to lift, push, or pull items weighing up to 35 lbs. on an occasional basis. Regularly required to stand, sit, talk, hear, reach, bend, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision requirements for this position include close vision, color perception, depth perception, and the ability to adjust focus. Must have 20/20 vision (either naturally or corrected) and pass an annual vision test as required. Ability to speak, read and write in fluent English to express or exchange ideas or discuss work instructions. Hi-Tek offers competitive wages and a full benefit package which includes medical, dental, vision, life insurance, short and long-term disability, 9 paid holidays per year, paid vacation time, 401K plan with company match, HSA & Flex Spending programs, supplemental health plans, and more! Hi-Tek offers a clean, climate-controlled environment and we believe in quality and safety above all else. 2nd shift 3:30pm-12:00am Mon-Fri. Hours may vary based on company needs. This is a salaried-exempt position. Hi-Tek is a Drug-Free Workplace and conducts pre-employment 10-panel drug and background screening and random drug screening. This job description is a tool to be followed. Other job duties may be assigned to you, this outline is not to be considered a detail description, and you may have other duties assigned as needed. EEO Statement: Hi-Tek is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company. Compensation details: 00 Yearly Salary PI240dd943de50-1913
08/03/2026
Full time
Industrial Manufacturing Supervisor - 2nd Shift Mason, OH Hi-Tek Manufacturing is searching for an experienced 2nd shift Manufacturing Supervisor who wishes to continue developing his or her career as a machining leader for the aerospace / turbine industry. Reporting to the Operations Manager, the 2nd shift Manufacturing Supervisor will assist in developing an intentional culture of excellence, teamwork, and growth. This key role will direct, and coordinate production. The Supervisor will direct Team Leads, Set-up Techs, Operators, Machinists, and other employees involved in processing product. The position is responsible for scheduling all production for 1st shift. The Manufacturing Supervisor will also lead performance through planning, coordinating, and evaluating the activities of the management team and employees while ensuring production quality and safety standards throughout the side of the shop. Works with engineers and the safety / training coordinator to ensure safety of plant employees and the production process. Essential Tasks: Demonstrate a can-do attitude and an optimistic leadership approach. Direct employees with respect to production, volume, cost, quality, and meeting production schedules and delivery dates. Meet and exceed production quality and quantity standards on the shift. Create high-performing teams and a collaborative environment to improve job satisfaction and retention among all team members. Influence team members positively to achieve desired work outcomes by setting the example and openly sharing knowledge and skills. Develop thorough knowledge of all processes and equipment. Report any processes and equipment problems and monitor all activity to resolve the issue. Lead and/or influence teams to troubleshoot daily production issues, solve longer-term problems, and improve processes. Coach employees towards success by providing constructive feedback, establishing mentoring connections, and when appropriate, initiating disciplinary action. Excel in ambiguous and stressful scenarios that result from changes and deadlines, remaining flexible and vigilant. Assist with New Product Introduction and Product Development projects. Maintain responsibility for all processes, equipment, employees, safety, and housekeeping of the department. Maintain communication between management and employees to ensure that necessary policies, regulations, and procedures are understood and followed. Excel in other duties needed to help drive our vision, fulfill our mission, cultivate a collaborative environment, and abide by our organization's values. Accomplishes organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishment. Always take ownership and be accountable for your actions. Good and reliable attendance and an optimistic attitude are necessary. Perform under AS9100 quality standards and NADCAP accreditation. Education and Experience: 7+ years in manufacturing including 2+ years at a manager level position directing operations of similar manufacturing facility with direct responsibility to meet production throughput and quality goals. A minimum of 5+ years' experience in CNC machining preferred. A minimum of 2+ years in a leadership role with 20+ direct reports preferred. Experience working with complex / engineered product lines. Considerable experience defining and utilizing manufacturing systems, data, and metrics to plan and execute production plans. Able to lead cross functional teams to identify the root cause and implement effective corrective actions for problems which impede the execution of production plans. Excellent communication, interpersonal, and facilitation skills required to effectively interact with all teams, areas, and levels of business. Demonstrated ability to work independently and successfully multi-task, excellent organizational skills, a high sense of urgency. Associate's degree+ and or trade school certification preferred. Proficiency in Microsoft Office Productions required. Knowledge of ADP Workforce Now a plus. Must meet the definition of a "U.S. person" under ITAR, as set forth in 22 C.F.R. 120.62. Key Competencies: Culture Development Effective communication, interpersonal, and leadership skills Conceptual and Initiative-taking thinking Coaching and collaboration Balanced decision making Proven analytical and organizational ability High ethical standards and personal integrity among employees Ability to operate autonomously and self-direct Complex Problem Solving Safety Perspective Resolution-Mindset Stewardship Physical Requirements: Climbing stairs occasionally when meeting with engineers or other staff members. Will be required to sit, stand, or walk for the entire duration of the shift. May need to lift, push, or pull items weighing up to 35 lbs. on an occasional basis. Regularly required to stand, sit, talk, hear, reach, bend, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision requirements for this position include close vision, color perception, depth perception, and the ability to adjust focus. Must have 20/20 vision (either naturally or corrected) and pass an annual vision test as required. Ability to speak, read and write in fluent English to express or exchange ideas or discuss work instructions. Hi-Tek offers competitive wages and a full benefit package which includes medical, dental, vision, life insurance, short and long-term disability, 9 paid holidays per year, paid vacation time, 401K plan with company match, HSA & Flex Spending programs, supplemental health plans, and more! Hi-Tek offers a clean, climate-controlled environment and we believe in quality and safety above all else. 2nd shift 3:30pm-12:00am Mon-Fri. Hours may vary based on company needs. This is a salaried-exempt position. Hi-Tek is a Drug-Free Workplace and conducts pre-employment 10-panel drug and background screening and random drug screening. This job description is a tool to be followed. Other job duties may be assigned to you, this outline is not to be considered a detail description, and you may have other duties assigned as needed. EEO Statement: Hi-Tek is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company. Compensation details: 00 Yearly Salary PI240dd943de50-1913
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
08/02/2026
Full time
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
08/02/2026
Full time
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
08/02/2026
Full time
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
08/02/2026
Full time
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
08/02/2026
Full time
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
08/02/2026
Full time
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
08/02/2026
Full time
Job Description Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus
