Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
01/11/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
01/11/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks. Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best. Stop and think: how would YOU put our drinks on every table? Position Description The Production Manager leads and integrates the efforts of the site Production teams to orchestrate resources across multiple shifts and assure high-quality product is safely manufactured in sanitary conditions. The Production Manager is responsible for managing the area within cost goals and producing sufficient quantities to meet customer demands with motivated and engaged associates. As required, the Production Manager acts as the sole authority over all site assets and activities during any periods of absence of the Plant Manager. Essential Functions Champions a safety culture in all site employees Champions the training and improvements of quality goals in the production area Leads by example with impeccable Good Manufacturing Practices (GMPs) and Personal Protective Equipment (PPE) adherence. Leads improvement efforts and automation efforts to maximize plant efficiency, performance and cost without compromising quality or safety Leads focus teams and continuous improvement activities that focus on efficiency improvement, waste reduction, and savings initiatives Leads efforts and mobilizes resources to reduce unscheduled downtime Develops, measures, controls, reports, and takes corrective actions on site goals and strategies Manage / guide the technical resources for the troubleshooting and repair of equipment problems Recommends and implements changes in methods, equipment, systems, and organization, as needed, to ensure goals are met Develops, engages and enables all employees to realize full potential Supports and encourages a culture of employee ownership Adheres to all applicable procedures and policies Drives training and cross-training to ensure production schedules are met within budget Executes coaching and performance management as required to ensure goals are realized Participates in the development of the annual department budget & strategic long-term planning Maintains effective communication of expectations and goals throughout the plant environment Develop and communicate business results daily, weekly, monthly, and quarterly Ensures the adherence and administration of the Collective Bargaining Agreement Ensure compliance to all OSHA and environmental regulatory and corporate standards Chair of Joint Health & Safety Committee with the aim to drive high safety culture focus Back up to Plant Manager Requirements Education & Experience: Undergraduate Degree in an Engineering-related field (or equivalent experience) plus five (5) years experience in production and/or engineering environment required. Strong leadership capabilities in a fast-paced production environment required. Previous experience in the food/beverage manufacturing industry preferred. Functional experience in Lean Manufacturing, 5S, TPM, etc. preferred. Position-Specific Skills: Ability to prioritize and multi-task in an organized, detailed manner, given limited time frames. Must be flexible to work alternate shifts if production needs allow. Must be proficient in Microsoft Office (Windows, Excel, & Outlook) with the ability to learn new applications as required. This position will successfully lead and develop a team of Refresco employees. An understanding of operational electrical and mechanical systems is a plus. Troubleshooting and Lean Manufacturing experience required. Ability to thrive in an ambiguous environment An understanding of SQF, responsibility for Food Safety /Food Quality and the responsibility to take action when notified or becomes aware of any Food Safety or Food Quality issue. Physical Demands: Physical - Continuously standing or walking. Regular requirements to lift/handle/carry material or equipment of moderate weight. Visual/Sensory - This position requires the regular need to give moderate attention with one or two senses at a time. Work environment - Work and environment are very repetitive. Climate - This position requires the incumbent to have the ability to work in ambient hot and/or cold seasonal environments. A Career with Refresco Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you'll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work. Refresco Beverages US, Inc. offers competitive pay and comprehensive benefits, which include: Medical/Dental/Vision Insurance Health Savings Accounts and Flexible Spending Accounts Life and AD&D Insurance Pet Insurance Legal Benefits 401(k) Savings Plan with Company Match 12 Paid Holidays, Vacation, and Paid Time Off Well-being Benefits Discount and Total Reward Programs Join Refresco TODAY and enjoy a rewarding CAREER! Any employment agency, person, or entity that submits a résumé to this career site or a hiring manager does so with the understanding that the applicant's résumé will become the property of Refresco Beverages, Inc. Refresco Beverages, Inc. will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity. Employment agencies that have agreements with Refresco Beverages, Inc., and have been engaged in a search shall submit résumé to the designated Refresco recruiter or, upon authorization, submit résumé to this career site to be eligible for placement fees. The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, and business or organizational needs. Refresco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
01/11/2026
Full time
Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks. Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best. Stop and think: how would YOU put our drinks on every table? Position Description The Production Manager leads and integrates the efforts of the site Production teams to orchestrate resources across multiple shifts and assure high-quality product is safely manufactured in sanitary conditions. The Production Manager is responsible for managing the area within cost goals and producing sufficient quantities to meet customer demands with motivated and engaged associates. As required, the Production Manager acts as the sole authority over all site assets and activities during any periods of absence of the Plant Manager. Essential Functions Champions a safety culture in all site employees Champions the training and improvements of quality goals in the production area Leads by example with impeccable Good Manufacturing Practices (GMPs) and Personal Protective Equipment (PPE) adherence. Leads improvement efforts and automation efforts to maximize plant efficiency, performance and cost without compromising quality or safety Leads focus teams and continuous improvement activities that focus on efficiency improvement, waste reduction, and savings initiatives Leads efforts and mobilizes resources to reduce unscheduled downtime Develops, measures, controls, reports, and takes corrective actions on site goals and strategies Manage / guide the technical resources for the troubleshooting and repair of equipment problems Recommends and implements changes in methods, equipment, systems, and organization, as needed, to ensure goals are met Develops, engages and enables all employees to realize full potential Supports and encourages a culture of employee ownership Adheres to all applicable procedures and policies Drives training and cross-training to ensure production schedules are met within budget Executes coaching and performance management as required to ensure goals are realized Participates in the development of the annual department budget & strategic long-term planning Maintains effective communication of expectations and goals throughout the plant environment Develop and communicate business results daily, weekly, monthly, and quarterly Ensures the adherence and administration of the Collective Bargaining Agreement Ensure compliance to all OSHA and environmental regulatory and corporate standards Chair of Joint Health & Safety Committee with the aim to drive high safety culture focus Back up to Plant Manager Requirements Education & Experience: Undergraduate Degree in an Engineering-related field (or equivalent experience) plus five (5) years experience in production and/or engineering environment required. Strong leadership capabilities in a fast-paced production environment required. Previous experience in the food/beverage manufacturing industry preferred. Functional experience in Lean Manufacturing, 5S, TPM, etc. preferred. Position-Specific Skills: Ability to prioritize and multi-task in an organized, detailed manner, given limited time frames. Must be flexible to work alternate shifts if production needs allow. Must be proficient in Microsoft Office (Windows, Excel, & Outlook) with the ability to learn new applications as required. This position will successfully lead and develop a team of Refresco employees. An understanding of operational electrical and mechanical systems is a plus. Troubleshooting and Lean Manufacturing experience required. Ability to thrive in an ambiguous environment An understanding of SQF, responsibility for Food Safety /Food Quality and the responsibility to take action when notified or becomes aware of any Food Safety or Food Quality issue. Physical Demands: Physical - Continuously standing or walking. Regular requirements to lift/handle/carry material or equipment of moderate weight. Visual/Sensory - This position requires the regular need to give moderate attention with one or two senses at a time. Work environment - Work and environment are very repetitive. Climate - This position requires the incumbent to have the ability to work in ambient hot and/or cold seasonal environments. A Career with Refresco Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you'll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work. Refresco Beverages US, Inc. offers competitive pay and comprehensive benefits, which include: Medical/Dental/Vision Insurance Health Savings Accounts and Flexible Spending Accounts Life and AD&D Insurance Pet Insurance Legal Benefits 401(k) Savings Plan with Company Match 12 Paid Holidays, Vacation, and Paid Time Off Well-being Benefits Discount and Total Reward Programs Join Refresco TODAY and enjoy a rewarding CAREER! Any employment agency, person, or entity that submits a résumé to this career site or a hiring manager does so with the understanding that the applicant's résumé will become the property of Refresco Beverages, Inc. Refresco Beverages, Inc. will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity. Employment agencies that have agreements with Refresco Beverages, Inc., and have been engaged in a search shall submit résumé to the designated Refresco recruiter or, upon authorization, submit résumé to this career site to be eligible for placement fees. The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, and business or organizational needs. Refresco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Crown Cork & Seal USA, Inc. Careers
Bangor, Wisconsin
About Crown: CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture, and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 25,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. DIVISION OVERVIEW: Crown's Beverage Division manufactures a variety of packaging solutions for soft drinks, craft beers, coffees, and teas as well as new energy drinks. Crown Beverage leads the packaging industry with innovative technologies that redefine how the world looks at beverage cans. With a large printable surface area and a wide range of sizes, shapes and decorating options, our aluminum cans are the perfect packaging format to create compelling brand presence where it counts. Here is your chance to join the Crown Beverage Division. LOCATION: Crown Beverage Packaging located in LaCrosse, WI has 117 employees. Surrounded by stunning bluffs and lying alongside the mighty Mississippi River, La Crosse is home to over 20 miles of beautiful scenic trails. The plant is also located just minutes from the historic downtown which hosts unique shops, lively entertainment, museums, art galleries and more. La Crosse is close to major highways such as I-94 and the approximate distance from the La Crosse Airport is about 7 minutes. POSITION OVERVIEW: The Electrical Engineer works closely with all aspects of the manufacturing process from the raw material to the finished product and support daily productions activities. This is a managerial position, which would include the daily supervision of plant electricians and electronic technicians as well as the management of plant construction, modifications, appropriations, and equipment installation. DUTIES AND RESPONSIBILITIES: Reporting directly to the Plant Engineer, the Electrical Engineer responsibilities would include, but not be limited to, the following: Applies electrical theory and related knowledge to test and modify developmental or operational electrical machinery, electrical control equipment, and circuitry in industrial plant setting Oversees assembly and testing of experimental motor control devices, switch panels, transformers, generator windings, and other electrical equipment and components according to engineering data and knowledge of electrical principles Diagnoses cause of electrical or mechanical malfunction or failure of operational equipment and performs preventative and corrective action Develops diagrams, drawings and specifications for modifications or expansions and directs personnel performing routine installation and maintenance duties Plans, directs, and records periodic testing; recommends or initiates modification or replacement of equipment as needed Directs, coordinates, develops, trains, coaches and assesses employees Supports and encourages employees to work safely, efficiently, and effectively Performs other job-related duties as required or assigned In addition to the specific responsibilities listed above, the ideal candidate will possess the following: Minimum Requirements Bachelor's degree in Electrical Engineering or equivalent experience plus an Associate's degree Five to seven years of experience in a high-speed manufacturing environment At least three years of proven supervisory experience Working knowledge of motor controls, VFD's, DC drives, Eddy Current Systems and/or Modicon system design Installation, set-up and programming of PLC's (Allen-Bradley) Ability to design, modify and plot using AutoCAD software Process control systems - set-up and program applications (Honeywell) Instrumentation and calibration knowledge Facility power distribution to include voltage up to 4160v, three-phase Knowledge of building facilities (compressed air, water, hydraulics, vacuums, heating and cooling) Knowledge of control systems and sub-systems Must be available to work various shifts if needed and be able to work nights, weekends, and overtime to cover absences or provide additional support Approximately 10% overnight travel Preferred Requirements Packaging industry experience Electrical Journeyman's certification Green or black belt certification in Six Sigma Competencies Ability to work independently or with a team Strong problem-solving skills through an individual and/or collaborative approach Must be able to look at new solutions and "think outside the box" Effective leadership skills such as conflict resolution, communication, decision making, etc. Demonstrated employee relations skills and the ability to motivate people Excellent time management and project management skills as well as the ability to multi-task Excellent oral and written communication skills Strong computer skills and working knowledge of various Microsoft programs (Excel, Word, Access, etc.) Physical Requirements While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl The associate may lift and/or move up to 10 pounds Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus Working Conditions Generally works in a plant environment but will be required to perform some job duties inside a typical office setting While performing the duties of this job, associate will be exposed to power sources While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic The associate may be exposed to a wide range of temperatures The noise level is frequently loud Possible Equivalent Military Titles Electronics Technician; Radar and Sonar Operator; Electronic Instrument and Equipment Repairer; Communications Equipment Operator; Avionics Technician Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. BENEFITS: Crown offers competitive pay, comprehensive benefits including FREE company paid health insurance for employees as well as company matched 401(k). INTERESTED: Take the next step in your career and apply online today at EEO/AA/Vets/Disabled
01/11/2026
Full time
About Crown: CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture, and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 25,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. DIVISION OVERVIEW: Crown's Beverage Division manufactures a variety of packaging solutions for soft drinks, craft beers, coffees, and teas as well as new energy drinks. Crown Beverage leads the packaging industry with innovative technologies that redefine how the world looks at beverage cans. With a large printable surface area and a wide range of sizes, shapes and decorating options, our aluminum cans are the perfect packaging format to create compelling brand presence where it counts. Here is your chance to join the Crown Beverage Division. LOCATION: Crown Beverage Packaging located in LaCrosse, WI has 117 employees. Surrounded by stunning bluffs and lying alongside the mighty Mississippi River, La Crosse is home to over 20 miles of beautiful scenic trails. The plant is also located just minutes from the historic downtown which hosts unique shops, lively entertainment, museums, art galleries and more. La Crosse is close to major highways such as I-94 and the approximate distance from the La Crosse Airport is about 7 minutes. POSITION OVERVIEW: The Electrical Engineer works closely with all aspects of the manufacturing process from the raw material to the finished product and support daily productions activities. This is a managerial position, which would include the daily supervision of plant electricians and electronic technicians as well as the management of plant construction, modifications, appropriations, and equipment installation. DUTIES AND RESPONSIBILITIES: Reporting directly to the Plant Engineer, the Electrical Engineer responsibilities would include, but not be limited to, the following: Applies electrical theory and related knowledge to test and modify developmental or operational electrical machinery, electrical control equipment, and circuitry in industrial plant setting Oversees assembly and testing of experimental motor control devices, switch panels, transformers, generator windings, and other electrical equipment and components according to engineering data and knowledge of electrical principles Diagnoses cause of electrical or mechanical malfunction or failure of operational equipment and performs preventative and corrective action Develops diagrams, drawings and specifications for modifications or expansions and directs personnel performing routine installation and maintenance duties Plans, directs, and records periodic testing; recommends or initiates modification or replacement of equipment as needed Directs, coordinates, develops, trains, coaches and assesses employees Supports and encourages employees to work safely, efficiently, and effectively Performs other job-related duties as required or assigned In addition to the specific responsibilities listed above, the ideal candidate will possess the following: Minimum Requirements Bachelor's degree in Electrical Engineering or equivalent experience plus an Associate's degree Five to seven years of experience in a high-speed manufacturing environment At least three years of proven supervisory experience Working knowledge of motor controls, VFD's, DC drives, Eddy Current Systems and/or Modicon system design Installation, set-up and programming of PLC's (Allen-Bradley) Ability to design, modify and plot using AutoCAD software Process control systems - set-up and program applications (Honeywell) Instrumentation and calibration knowledge Facility power distribution to include voltage up to 4160v, three-phase Knowledge of building facilities (compressed air, water, hydraulics, vacuums, heating and cooling) Knowledge of control systems and sub-systems Must be available to work various shifts if needed and be able to work nights, weekends, and overtime to cover absences or provide additional support Approximately 10% overnight travel Preferred Requirements Packaging industry experience Electrical Journeyman's certification Green or black belt certification in Six Sigma Competencies Ability to work independently or with a team Strong problem-solving skills through an individual and/or collaborative approach Must be able to look at new solutions and "think outside the box" Effective leadership skills such as conflict resolution, communication, decision making, etc. Demonstrated employee relations skills and the ability to motivate people Excellent time management and project management skills as well as the ability to multi-task Excellent oral and written communication skills Strong computer skills and working knowledge of various Microsoft programs (Excel, Word, Access, etc.) Physical Requirements While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl The associate may lift and/or move up to 10 pounds Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus Working Conditions Generally works in a plant environment but will be required to perform some job duties inside a typical office setting While performing the duties of this job, associate will be exposed to power sources While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic The associate may be exposed to a wide range of temperatures The noise level is frequently loud Possible Equivalent Military Titles Electronics Technician; Radar and Sonar Operator; Electronic Instrument and Equipment Repairer; Communications Equipment Operator; Avionics Technician Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. BENEFITS: Crown offers competitive pay, comprehensive benefits including FREE company paid health insurance for employees as well as company matched 401(k). INTERESTED: Take the next step in your career and apply online today at EEO/AA/Vets/Disabled
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Service Manager In this role, you will have the opportunity to provide guidance and assistance to the work group to meet assigned objectives. Responsibility includes performing installation, troubleshooting, repair, and preventative maintenance on electrical distribution equipment. This role is contributing to the Electrification Services division in North America. You will be mainly accountable for: Be responsible for hands-on execution of projects including Startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery equipment in respective areas; Power Delivery includes transformers, switchgear, OCBs, Circuit Breakers, busways, UPS, ATS, PLCs, Relays, Power Management Controls systems and other Power related equipment & controls. Lead outages with other field engineers, technicians, and contractors including project management, lead site engineer or site project manager. Perform administrative functions such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet, and expense sheets on a complete timely, and thorough basis. Plan, prepare, and/or instruct both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization. Perform administrative functions in a timely manner that are associated with your work, such as writing technical reports, ordering necessary materials, securing quotations, and preparing job status reports, Job Requirements: Bachelor's degree in electrical engineering or related field plus 5 years of field engineering experience preferred. (Or a combination of education and professional experience) Ability and willingness to travel up to an estimated 75% of the time Experience in the repair and refurbishment of LV and MV circuit breakers is preferred Technical skills in testing, commissioning, startup and troubleshooting of medium voltage synchronous machines are preferred Candidates must already have work authorization that would permit them to work for ABB in the US. ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. What's in it for you We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner. ABB Benefit Summary for eligible US employees excludes ABB E-mobility, Athens union, Puerto Rico Go to and click on "Candidate/Guest" to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High-Deductible Health Plan (with a Health Savings Account) called the High-Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D - 100% employee paid up to maximums Short Term Disability - up to 26 weeks - Company paid Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay. Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave - up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy. We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.PandoLogic. Category:Engineering,
01/11/2026
Full time
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Service Manager In this role, you will have the opportunity to provide guidance and assistance to the work group to meet assigned objectives. Responsibility includes performing installation, troubleshooting, repair, and preventative maintenance on electrical distribution equipment. This role is contributing to the Electrification Services division in North America. You will be mainly accountable for: Be responsible for hands-on execution of projects including Startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery equipment in respective areas; Power Delivery includes transformers, switchgear, OCBs, Circuit Breakers, busways, UPS, ATS, PLCs, Relays, Power Management Controls systems and other Power related equipment & controls. Lead outages with other field engineers, technicians, and contractors including project management, lead site engineer or site project manager. Perform administrative functions such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet, and expense sheets on a complete timely, and thorough basis. Plan, prepare, and/or instruct both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization. Perform administrative functions in a timely manner that are associated with your work, such as writing technical reports, ordering necessary materials, securing quotations, and preparing job status reports, Job Requirements: Bachelor's degree in electrical engineering or related field plus 5 years of field engineering experience preferred. (Or a combination of education and professional experience) Ability and willingness to travel up to an estimated 75% of the time Experience in the repair and refurbishment of LV and MV circuit breakers is preferred Technical skills in testing, commissioning, startup and troubleshooting of medium voltage synchronous machines are preferred Candidates must already have work authorization that would permit them to work for ABB in the US. ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. What's in it for you We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner. ABB Benefit Summary for eligible US employees excludes ABB E-mobility, Athens union, Puerto Rico Go to and click on "Candidate/Guest" to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High-Deductible Health Plan (with a Health Savings Account) called the High-Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D - 100% employee paid up to maximums Short Term Disability - up to 26 weeks - Company paid Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay. Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave - up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy. We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.PandoLogic. Category:Engineering,
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
01/11/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About Crown: CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture, and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 25,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. DIVISION OVERVIEW: Crown's Beverage Division manufactures a variety of packaging solutions for soft drinks, craft beers, coffees, and teas as well as new energy drinks. Crown Beverage leads the packaging industry with innovative technologies that redefine how the world looks at beverage cans. With a large printable surface area and a wide range of sizes, shapes and decorating options, our aluminum cans are the perfect packaging format to create compelling brand presence where it counts. Here is your chance to join the Crown Beverage Division. LOCATION: Crown Beverage Packaging located in LaCrosse, WI has 117 employees. Surrounded by stunning bluffs and lying alongside the mighty Mississippi River, La Crosse is home to over 20 miles of beautiful scenic trails. The plant is also located just minutes from the historic downtown which hosts unique shops, lively entertainment, museums, art galleries and more. La Crosse is close to major highways such as I-94 and the approximate distance from the La Crosse Airport is about 7 minutes. POSITION OVERVIEW: The Electrical Engineer works closely with all aspects of the manufacturing process from the raw material to the finished product and support daily productions activities. This is a managerial position, which would include the daily supervision of plant electricians and electronic technicians as well as the management of plant construction, modifications, appropriations, and equipment installation. DUTIES AND RESPONSIBILITIES: Reporting directly to the Plant Engineer, the Electrical Engineer responsibilities would include, but not be limited to, the following: Applies electrical theory and related knowledge to test and modify developmental or operational electrical machinery, electrical control equipment, and circuitry in industrial plant setting Oversees assembly and testing of experimental motor control devices, switch panels, transformers, generator windings, and other electrical equipment and components according to engineering data and knowledge of electrical principles Diagnoses cause of electrical or mechanical malfunction or failure of operational equipment and performs preventative and corrective action Develops diagrams, drawings and specifications for modifications or expansions and directs personnel performing routine installation and maintenance duties Plans, directs, and records periodic testing; recommends or initiates modification or replacement of equipment as needed Directs, coordinates, develops, trains, coaches and assesses employees Supports and encourages employees to work safely, efficiently, and effectively Performs other job-related duties as required or assigned In addition to the specific responsibilities listed above, the ideal candidate will possess the following: Minimum Requirements Bachelor's degree in Electrical Engineering or equivalent experience plus an Associate's degree Five to seven years of experience in a high-speed manufacturing environment At least three years of proven supervisory experience Working knowledge of motor controls, VFD's, DC drives, Eddy Current Systems and/or Modicon system design Installation, set-up and programming of PLC's (Allen-Bradley) Ability to design, modify and plot using AutoCAD software Process control systems - set-up and program applications (Honeywell) Instrumentation and calibration knowledge Facility power distribution to include voltage up to 4160v, three-phase Knowledge of building facilities (compressed air, water, hydraulics, vacuums, heating and cooling) Knowledge of control systems and sub-systems Must be available to work various shifts if needed and be able to work nights, weekends, and overtime to cover absences or provide additional support Approximately 10% overnight travel Preferred Requirements Packaging industry experience Electrical Journeyman's certification Green or black belt certification in Six Sigma Competencies Ability to work independently or with a team Strong problem-solving skills through an individual and/or collaborative approach Must be able to look at new solutions and "think outside the box" Effective leadership skills such as conflict resolution, communication, decision making, etc. Demonstrated employee relations skills and the ability to motivate people Excellent time management and project management skills as well as the ability to multi-task Excellent oral and written communication skills Strong computer skills and working knowledge of various Microsoft programs (Excel, Word, Access, etc.) Physical Requirements While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl The associate may lift and/or move up to 10 pounds Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus Working Conditions Generally works in a plant environment but will be required to perform some job duties inside a typical office setting While performing the duties of this job, associate will be exposed to power sources While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic The associate may be exposed to a wide range of temperatures The noise level is frequently loud Possible Equivalent Military Titles Electronics Technician; Radar and Sonar Operator; Electronic Instrument and Equipment Repairer; Communications Equipment Operator; Avionics Technician Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. BENEFITS: Crown offers competitive pay, comprehensive benefits including FREE company paid health insurance for employees as well as company matched 401(k). INTERESTED: Take the next step in your career and apply online today at EEO/AA/Vets/Disabled
01/11/2026
Full time
About Crown: CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture, and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 25,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. DIVISION OVERVIEW: Crown's Beverage Division manufactures a variety of packaging solutions for soft drinks, craft beers, coffees, and teas as well as new energy drinks. Crown Beverage leads the packaging industry with innovative technologies that redefine how the world looks at beverage cans. With a large printable surface area and a wide range of sizes, shapes and decorating options, our aluminum cans are the perfect packaging format to create compelling brand presence where it counts. Here is your chance to join the Crown Beverage Division. LOCATION: Crown Beverage Packaging located in LaCrosse, WI has 117 employees. Surrounded by stunning bluffs and lying alongside the mighty Mississippi River, La Crosse is home to over 20 miles of beautiful scenic trails. The plant is also located just minutes from the historic downtown which hosts unique shops, lively entertainment, museums, art galleries and more. La Crosse is close to major highways such as I-94 and the approximate distance from the La Crosse Airport is about 7 minutes. POSITION OVERVIEW: The Electrical Engineer works closely with all aspects of the manufacturing process from the raw material to the finished product and support daily productions activities. This is a managerial position, which would include the daily supervision of plant electricians and electronic technicians as well as the management of plant construction, modifications, appropriations, and equipment installation. DUTIES AND RESPONSIBILITIES: Reporting directly to the Plant Engineer, the Electrical Engineer responsibilities would include, but not be limited to, the following: Applies electrical theory and related knowledge to test and modify developmental or operational electrical machinery, electrical control equipment, and circuitry in industrial plant setting Oversees assembly and testing of experimental motor control devices, switch panels, transformers, generator windings, and other electrical equipment and components according to engineering data and knowledge of electrical principles Diagnoses cause of electrical or mechanical malfunction or failure of operational equipment and performs preventative and corrective action Develops diagrams, drawings and specifications for modifications or expansions and directs personnel performing routine installation and maintenance duties Plans, directs, and records periodic testing; recommends or initiates modification or replacement of equipment as needed Directs, coordinates, develops, trains, coaches and assesses employees Supports and encourages employees to work safely, efficiently, and effectively Performs other job-related duties as required or assigned In addition to the specific responsibilities listed above, the ideal candidate will possess the following: Minimum Requirements Bachelor's degree in Electrical Engineering or equivalent experience plus an Associate's degree Five to seven years of experience in a high-speed manufacturing environment At least three years of proven supervisory experience Working knowledge of motor controls, VFD's, DC drives, Eddy Current Systems and/or Modicon system design Installation, set-up and programming of PLC's (Allen-Bradley) Ability to design, modify and plot using AutoCAD software Process control systems - set-up and program applications (Honeywell) Instrumentation and calibration knowledge Facility power distribution to include voltage up to 4160v, three-phase Knowledge of building facilities (compressed air, water, hydraulics, vacuums, heating and cooling) Knowledge of control systems and sub-systems Must be available to work various shifts if needed and be able to work nights, weekends, and overtime to cover absences or provide additional support Approximately 10% overnight travel Preferred Requirements Packaging industry experience Electrical Journeyman's certification Green or black belt certification in Six Sigma Competencies Ability to work independently or with a team Strong problem-solving skills through an individual and/or collaborative approach Must be able to look at new solutions and "think outside the box" Effective leadership skills such as conflict resolution, communication, decision making, etc. Demonstrated employee relations skills and the ability to motivate people Excellent time management and project management skills as well as the ability to multi-task Excellent oral and written communication skills Strong computer skills and working knowledge of various Microsoft programs (Excel, Word, Access, etc.) Physical Requirements While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl The associate may lift and/or move up to 10 pounds Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus Working Conditions Generally works in a plant environment but will be required to perform some job duties inside a typical office setting While performing the duties of this job, associate will be exposed to power sources While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic The associate may be exposed to a wide range of temperatures The noise level is frequently loud Possible Equivalent Military Titles Electronics Technician; Radar and Sonar Operator; Electronic Instrument and Equipment Repairer; Communications Equipment Operator; Avionics Technician Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. BENEFITS: Crown offers competitive pay, comprehensive benefits including FREE company paid health insurance for employees as well as company matched 401(k). INTERESTED: Take the next step in your career and apply online today at EEO/AA/Vets/Disabled
Job Title: Manager Clinical Nutrition Location: Danville, Pennsylvania Job Category: Wellbeing Services Schedule: Days Work Type: Full time Department: Clinical Nutrition Division Date Posted: 07/22/2025 Job ID: R-80634 Job SummaryAre you an experienced RD/RDN looking for a unique and challenging leadership position? This position blends clinical, operational leadership, and education of future RDNs. What more could you ask for? This manager position oversees the Milk Lab at Geisinger Medical Center, Danville, PA and provides clinical expertise to the Milk Lab at Geisinger Wyoming Valley, Wilkes Barre. This manager also helps guide dietetic master's students through clinical rotations at Geisinger. Responsible for managing Clinical Nutrition Services for assigned areas; responsible for planning, monitoring, and maintaining the budgets. Instills and maintains a customer service approach throughout all aspects of the responsibility area. Job Duties Supervises the Clinical Nutrition staff; manages Clinical Nutrition services provided at all clinics, and hospital sites for which he/she is responisble. Focuses staff on common goals, engages people to work together, uses leadership techniques that facilitate teamwork. Coordinates the implementation and evaluation of clinical standards of practice, performance improvement projects and service standards. Seeks input from management and implements recommendations in the process of developing and administering budgets; understands key financial terms and budget concepts; understands the expense and revenue aspects of the budgets; controls operational costs. Manages the budgets on a day-to-day basis. Responsible for recruitment, interviewing, and selection of staff at assigned sites. Coordinates and conducts orientation programs. Schedules staff for inpatient and outpatient services; maintains personnel files. Serves as resource to Clinical Nutrition staff. Develops and implements performance improvement activities; reports these activities to designated committees. Represents and participates in performance improvement teams as needed. Designs clinical nutrition policies, protocols, standards and work systems for inpatients and outpatients. Seeks approval when needed from administration and medical staff. Guides the development, evaluation, and refinement of individual objectives consistent with departmental goals and insures achievement of objectives. Facilitates appropriate recognition of individual staff performance in an effort to maintain a positive and motivational work environment. Provides some direct patient Medical Nutrition Therapy (MNT) on a limited basis, including in-or out-patient MNT. Serves as preceptor and coordinator for all dietetics students or other students as requested for campuses. Coordinates the planning, implementation and evaluation of clinical learning objectives. Manages all community, staff, student, and media requests for Clinical Nutrition. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position. Position Details Geisinger cares about not only its patients and members but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. Benefits of working at Geisinger: Full benefits (health, dental and vision) starting on day one Three medical plan choices, including an expanded network for out-of-area employees and dependents Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) Company-paid life insurance, short-term disability, and long-term disability coverage 401(k) plan that includes automatic Geisinger contributions Generous paid time off (PTO) plan that allows you to accrue time quickly Up to $5,000 in tuition reimbursement per calendar year MyHealth Rewards wellness program to improve your health while earning a financial incentive Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free membership with discounted backup care for your loved ones Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more. Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance EducationBachelor's Degree-Nutrition (Required), Master's Degree- (Preferred) ExperienceMinimum of 5 years-Related work experience (Required), Minimum of 2 years-Managerial/Supervisory (Required) Certification(s) and License(s)Certified Dietitian/Nutritionist - Default Issuing Body Our Purpose & ValuesOUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
01/11/2026
Full time
Job Title: Manager Clinical Nutrition Location: Danville, Pennsylvania Job Category: Wellbeing Services Schedule: Days Work Type: Full time Department: Clinical Nutrition Division Date Posted: 07/22/2025 Job ID: R-80634 Job SummaryAre you an experienced RD/RDN looking for a unique and challenging leadership position? This position blends clinical, operational leadership, and education of future RDNs. What more could you ask for? This manager position oversees the Milk Lab at Geisinger Medical Center, Danville, PA and provides clinical expertise to the Milk Lab at Geisinger Wyoming Valley, Wilkes Barre. This manager also helps guide dietetic master's students through clinical rotations at Geisinger. Responsible for managing Clinical Nutrition Services for assigned areas; responsible for planning, monitoring, and maintaining the budgets. Instills and maintains a customer service approach throughout all aspects of the responsibility area. Job Duties Supervises the Clinical Nutrition staff; manages Clinical Nutrition services provided at all clinics, and hospital sites for which he/she is responisble. Focuses staff on common goals, engages people to work together, uses leadership techniques that facilitate teamwork. Coordinates the implementation and evaluation of clinical standards of practice, performance improvement projects and service standards. Seeks input from management and implements recommendations in the process of developing and administering budgets; understands key financial terms and budget concepts; understands the expense and revenue aspects of the budgets; controls operational costs. Manages the budgets on a day-to-day basis. Responsible for recruitment, interviewing, and selection of staff at assigned sites. Coordinates and conducts orientation programs. Schedules staff for inpatient and outpatient services; maintains personnel files. Serves as resource to Clinical Nutrition staff. Develops and implements performance improvement activities; reports these activities to designated committees. Represents and participates in performance improvement teams as needed. Designs clinical nutrition policies, protocols, standards and work systems for inpatients and outpatients. Seeks approval when needed from administration and medical staff. Guides the development, evaluation, and refinement of individual objectives consistent with departmental goals and insures achievement of objectives. Facilitates appropriate recognition of individual staff performance in an effort to maintain a positive and motivational work environment. Provides some direct patient Medical Nutrition Therapy (MNT) on a limited basis, including in-or out-patient MNT. Serves as preceptor and coordinator for all dietetics students or other students as requested for campuses. Coordinates the planning, implementation and evaluation of clinical learning objectives. Manages all community, staff, student, and media requests for Clinical Nutrition. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position. Position Details Geisinger cares about not only its patients and members but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. Benefits of working at Geisinger: Full benefits (health, dental and vision) starting on day one Three medical plan choices, including an expanded network for out-of-area employees and dependents Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) Company-paid life insurance, short-term disability, and long-term disability coverage 401(k) plan that includes automatic Geisinger contributions Generous paid time off (PTO) plan that allows you to accrue time quickly Up to $5,000 in tuition reimbursement per calendar year MyHealth Rewards wellness program to improve your health while earning a financial incentive Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free membership with discounted backup care for your loved ones Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more. Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance EducationBachelor's Degree-Nutrition (Required), Master's Degree- (Preferred) ExperienceMinimum of 5 years-Related work experience (Required), Minimum of 2 years-Managerial/Supervisory (Required) Certification(s) and License(s)Certified Dietitian/Nutritionist - Default Issuing Body Our Purpose & ValuesOUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
01/11/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description As a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs. Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client?s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day. Job Responsibilities Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations. Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction. Builds, develops, and leads a management team and staff capable of carrying out organizational objectives. Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations. In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity. Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports. Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications In order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management. The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role. Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff. Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues. Meaningful experience in service industry, contract services, or hospitality environment. Proven ability leading through other managers. Experience in creating and managing a department budget, financial controls and analysis. Experience crafting product sales strategies and implementing operational programs and initiatives. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter . Required Preferred Job Industries Other
01/11/2026
Full time
Job Description As a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs. Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client?s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day. Job Responsibilities Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations. Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction. Builds, develops, and leads a management team and staff capable of carrying out organizational objectives. Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations. In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity. Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports. Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications In order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management. The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role. Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff. Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues. Meaningful experience in service industry, contract services, or hospitality environment. Proven ability leading through other managers. Experience in creating and managing a department budget, financial controls and analysis. Experience crafting product sales strategies and implementing operational programs and initiatives. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter . Required Preferred Job Industries Other
Job Description The Regional Finance Director will partner with Finance and Operation leadership to guide and supervise the strategic financial direction of the operating region within the Collegiate Hospitality line of business. Primarily responsible for financial planning, annual forecasts, monthly and quarterly projections, and historical financial analysis of operation results and internal benchmarks and metrics. This position is open to candidates located in New York, New Jersey, Philadelphia, Massachusetts, and Connecticut and will require approximately 50% travel. Job Responsibilities Management and professional development of the regional finance staff Administration of policies and programs, while working with the District Managers, Regional Staff, and Front Line Manager to achieve the Region's financial and operating objectives Oversees the budget, projection, and closing processes and fosters creative solutions and collaboration with the regional field organization and headquarters support teams to achieve financial objectives Validation of financial data, as compiled by the operational teams for renewal, rebid, and new business efforts Identification and ongoing monitoring of under-performing accounts, including leading improvement team to turnaround performance at such accounts Assists the Regional Vice President/Vice President of Operation and headquarters staff in administering compliance with ARAMARK's Business Conduct Policy and related directives (e.g., internal controls at field locations, contract compliance, and completion of audits) Conducts ongoing training sessions for regional staff and operations team regarding new accounting procedures and other relevant financial programs and initiatives Assists in the opening of new accounts to ensure sound systems and procedures are in place Facilitates closing of lost business to ensure contract compliance, security of assets, and comprehensive review of all accounting procedures Manages the control of regional assets, including the capital expenditure process, change funds, inventory, and equipment Monitors working capital requirements, with a particular focus on the administration of accounts receivable and their collection Evaluation of potential investments for new business, retention events, acquisitions, and/or divestitures Engages with other regional directors to identify and promote sharing of best practices Analyzing and evaluating potential investments, acquisitions, or divestitures as they relate to the business unit's financial objectives Develop proformas and scenario analyses that drive clarity in Executive decision-making Support, drive, and leverage technology enhancements that enhance operational efficiency and profitability Develops, delivers, and drives solutions to overcome business challenges to consistently achieve financial commitments Position is responsible for ensuring data integrity, best practices, and ongoing compliance with internal and external controls At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Bachelor's degree with a minimum of 6-8 years financial planning and analysis experience. Master's degree and/or CPA are preferable, but not required A minimum of 2 years experience managing a finance team Strong trend analysis skills, who can proactively identify issues and make recommendations Strong conceptual skills (such as probability and statistical inference) Strong management experience with outstanding leadership skills. Ability to effectively hire and develop a team of finance professionals Must have good knowledge of applicable statutes, laws, rules, and regulations, including multi-state property and sales tax concepts Proficiency in using a personal computer and prior experience with sophisticated financial computer applications, including Oracle, is preferred Strong analytical and communication skills, as well as experience leading/championing projects This position will require approx. 50% travel, including some overnight travel Compensation COMPENSATION: The salary range for this position is $140,000 to $155,000 . If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. ? BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation . There is no predetermined application window for this position, the position will close once a qualified candidate is selected.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.? About Aramark Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter . Required Preferred Job Industries Other
01/11/2026
Full time
Job Description The Regional Finance Director will partner with Finance and Operation leadership to guide and supervise the strategic financial direction of the operating region within the Collegiate Hospitality line of business. Primarily responsible for financial planning, annual forecasts, monthly and quarterly projections, and historical financial analysis of operation results and internal benchmarks and metrics. This position is open to candidates located in New York, New Jersey, Philadelphia, Massachusetts, and Connecticut and will require approximately 50% travel. Job Responsibilities Management and professional development of the regional finance staff Administration of policies and programs, while working with the District Managers, Regional Staff, and Front Line Manager to achieve the Region's financial and operating objectives Oversees the budget, projection, and closing processes and fosters creative solutions and collaboration with the regional field organization and headquarters support teams to achieve financial objectives Validation of financial data, as compiled by the operational teams for renewal, rebid, and new business efforts Identification and ongoing monitoring of under-performing accounts, including leading improvement team to turnaround performance at such accounts Assists the Regional Vice President/Vice President of Operation and headquarters staff in administering compliance with ARAMARK's Business Conduct Policy and related directives (e.g., internal controls at field locations, contract compliance, and completion of audits) Conducts ongoing training sessions for regional staff and operations team regarding new accounting procedures and other relevant financial programs and initiatives Assists in the opening of new accounts to ensure sound systems and procedures are in place Facilitates closing of lost business to ensure contract compliance, security of assets, and comprehensive review of all accounting procedures Manages the control of regional assets, including the capital expenditure process, change funds, inventory, and equipment Monitors working capital requirements, with a particular focus on the administration of accounts receivable and their collection Evaluation of potential investments for new business, retention events, acquisitions, and/or divestitures Engages with other regional directors to identify and promote sharing of best practices Analyzing and evaluating potential investments, acquisitions, or divestitures as they relate to the business unit's financial objectives Develop proformas and scenario analyses that drive clarity in Executive decision-making Support, drive, and leverage technology enhancements that enhance operational efficiency and profitability Develops, delivers, and drives solutions to overcome business challenges to consistently achieve financial commitments Position is responsible for ensuring data integrity, best practices, and ongoing compliance with internal and external controls At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Bachelor's degree with a minimum of 6-8 years financial planning and analysis experience. Master's degree and/or CPA are preferable, but not required A minimum of 2 years experience managing a finance team Strong trend analysis skills, who can proactively identify issues and make recommendations Strong conceptual skills (such as probability and statistical inference) Strong management experience with outstanding leadership skills. Ability to effectively hire and develop a team of finance professionals Must have good knowledge of applicable statutes, laws, rules, and regulations, including multi-state property and sales tax concepts Proficiency in using a personal computer and prior experience with sophisticated financial computer applications, including Oracle, is preferred Strong analytical and communication skills, as well as experience leading/championing projects This position will require approx. 50% travel, including some overnight travel Compensation COMPENSATION: The salary range for this position is $140,000 to $155,000 . If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. ? BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation . There is no predetermined application window for this position, the position will close once a qualified candidate is selected.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.? About Aramark Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter . Required Preferred Job Industries Other
A Snapshot of Your Day The Lead Site Commissioning Engineer will be the technical authority on-site for all commissioning activities in high-voltage substation EPC and turnkey projects. You will develop and execute comprehensive commissioning strategies, ensuring that all primary and secondary systems-including transformers, GIS, circuit breakers, protection relays, and SCADA-are tested, energized, and integrated safely and efficiently. Acting as the key liaison between engineering, construction, and client teams, you will manage risk, resolve technical challenges, and drive alignment on project milestones. Your leadership will foster a culture of safety and precision while ensuring compliance with grid codes, IEC/IEEE standards, and client requirements. This role demands strong organizational skills, technical expertise, and the ability to lead teams under tight deadlines to achieve successful energization and handover, directly impacting grid reliability and customer satisfaction. How You'll Make an Impact Develop and implement detailed commissioning plans, schedules, and procedures for HV substations. Ensuring readiness for energization and managing isolation/PTW processes. Oversee testing and commissioning of primary and secondary equipment, including transformers, GIS, circuit breakers, protection relays, SCADA systems, and control panels. Supervise and mentor commissioning teams, ensuring adherence to safety and quality standards. Liaise with project managers, OEMs, and client representatives to align commissioning activities with project timelines and budgets. Ensure compliance with IEC, IEEE, NERC, OSHA, and client-specific standards. Prepare and maintain commissioning documentation: test reports, NCRs, RAMS, and as-built records. Implement Siemens Energy's Zero Harm safety program, conduct safety training, and ensure compliance with OSHA standards. What You Bring Bachelor's degree in Power Systems, Electrical Engineering, or a related field (or equivalent work experience). 5 + years of experience in leading site commissioning activities, with a must-have background in high voltage substations. Working knowledge of grid operations, energy storage systems (BESS), and substation controls preferred. Ability to interpret single line diagrams, schematics, and test procedures. Familiarity with HV equipment and protection schemes Strong understanding of OSHA regulations, environmental compliance, and safety management on high voltage sites. Strong communication skills, Ability to multitask and remain calm under pressure while managing simultaneous critical infrastructure construction operations. Proficient in daily reporting, including progress updates, safety compliance, and environmental issues. 50% travel domestic (North America) Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers. About the Team Grid Technologies Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: Rewards Career growth and development opportunities; supportive work culture Company paid Health and wellness benefits Paid Time Off and paid holidays 401K savings plan with company match Family building benefits Parental leave
01/11/2026
Full time
A Snapshot of Your Day The Lead Site Commissioning Engineer will be the technical authority on-site for all commissioning activities in high-voltage substation EPC and turnkey projects. You will develop and execute comprehensive commissioning strategies, ensuring that all primary and secondary systems-including transformers, GIS, circuit breakers, protection relays, and SCADA-are tested, energized, and integrated safely and efficiently. Acting as the key liaison between engineering, construction, and client teams, you will manage risk, resolve technical challenges, and drive alignment on project milestones. Your leadership will foster a culture of safety and precision while ensuring compliance with grid codes, IEC/IEEE standards, and client requirements. This role demands strong organizational skills, technical expertise, and the ability to lead teams under tight deadlines to achieve successful energization and handover, directly impacting grid reliability and customer satisfaction. How You'll Make an Impact Develop and implement detailed commissioning plans, schedules, and procedures for HV substations. Ensuring readiness for energization and managing isolation/PTW processes. Oversee testing and commissioning of primary and secondary equipment, including transformers, GIS, circuit breakers, protection relays, SCADA systems, and control panels. Supervise and mentor commissioning teams, ensuring adherence to safety and quality standards. Liaise with project managers, OEMs, and client representatives to align commissioning activities with project timelines and budgets. Ensure compliance with IEC, IEEE, NERC, OSHA, and client-specific standards. Prepare and maintain commissioning documentation: test reports, NCRs, RAMS, and as-built records. Implement Siemens Energy's Zero Harm safety program, conduct safety training, and ensure compliance with OSHA standards. What You Bring Bachelor's degree in Power Systems, Electrical Engineering, or a related field (or equivalent work experience). 5 + years of experience in leading site commissioning activities, with a must-have background in high voltage substations. Working knowledge of grid operations, energy storage systems (BESS), and substation controls preferred. Ability to interpret single line diagrams, schematics, and test procedures. Familiarity with HV equipment and protection schemes Strong understanding of OSHA regulations, environmental compliance, and safety management on high voltage sites. Strong communication skills, Ability to multitask and remain calm under pressure while managing simultaneous critical infrastructure construction operations. Proficient in daily reporting, including progress updates, safety compliance, and environmental issues. 50% travel domestic (North America) Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers. About the Team Grid Technologies Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: Rewards Career growth and development opportunities; supportive work culture Company paid Health and wellness benefits Paid Time Off and paid holidays 401K savings plan with company match Family building benefits Parental leave
Job Description As a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs. Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client?s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day. Job Responsibilities Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations. Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction. Builds, develops, and leads a management team and staff capable of carrying out organizational objectives. Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations. In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity. Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports. Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications In order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management. The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role. Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff. Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues. Meaningful experience in service industry, contract services, or hospitality environment. Proven ability leading through other managers. Experience in creating and managing a department budget, financial controls and analysis. Experience crafting product sales strategies and implementing operational programs and initiatives. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
01/11/2026
Full time
Job Description As a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs. Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client?s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day. Job Responsibilities Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations. Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction. Builds, develops, and leads a management team and staff capable of carrying out organizational objectives. Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations. In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity. Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports. Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications In order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management. The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role. Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff. Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues. Meaningful experience in service industry, contract services, or hospitality environment. Proven ability leading through other managers. Experience in creating and managing a department budget, financial controls and analysis. Experience crafting product sales strategies and implementing operational programs and initiatives. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
01/11/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Service Manager Your role and responsibilities: In this role, you will execute work to meet assigned objectives. Responsibility includes performing installation, troubleshooting, repair, and preventative maintenance on electrical distribution equipment. The work model for the role is: - Remote This role is contributing to the Electrification Service Division in Neenah, WI - Central area. You will be mainly accountable for: Communicate with internal and external customers via phone/email to schedule upcoming jobs and order required materials, and perform safety analysis and paperwork prior to starting work. Provide knowledge of and conduct work activities in compliance with the ABB HSE (Health, Safety and Environment), ABB Way, and Safety Manual & Safety policy at all times. Be responsible for hands-on execution of projects including Startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery equipment in respective area; Power Delivery includes transformers, switchgear, OCBs, Circuit Breakers, busways, UPS, ATS, PLCs, Relays, Power Management Controls systems and other Power related equipment & controls. Participate in outages with other field engineers, technicians, and contractors including project management, lead site engineer or site project manager. Perform administrative functions such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet, and expense sheets on a complete timely, and thorough basis. Our team dynamics: You will join a dynamic, talented, and high performing team, where you will be able to thrive. Qualifications for the role: Bachelor's Degree in Engineering or Engineering Technology, preference for Electrical or Mechanical (OR High School Diploma / GED with a minimum of 2 additional years of related engineering / field experience). Minimum of 2 years of field engineering experience or equivalent such as military service. Require handing/moving of circuit breakers and other installed equipment in excess of several hundred pounds Computer skills including Microsoft Outlook, Excel, and Word. Ability and willingness to travel approximately 75% as required. Ability and willingness to possess and maintain a valid passport and driver's license. Knowledge of industrial customer base in geographical area preferred. Technical skills in testing of power distribution and delivery to include Low Voltage and Medium Voltage Breakers, Switchgear, Relays and Transformers preferred. Experience in the repair and refurbishment of LV and MV circuit breakers (OEM equipment such as Siemens, GE, ABB, Square D, Multilin relays, and Switzer Relays) preferred. Technical skills in testing, commissioning, startup and troubleshooting of medium voltage synchronous machines (including excitation systems), controls systems and Programmable Logic controllers a plus. Candidates must already have a work authorization that would permit them to work for ABB in the US. More about us: ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website . ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner. We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.PandoLogic. Category:Engineering,
01/11/2026
Full time
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Service Manager Your role and responsibilities: In this role, you will execute work to meet assigned objectives. Responsibility includes performing installation, troubleshooting, repair, and preventative maintenance on electrical distribution equipment. The work model for the role is: - Remote This role is contributing to the Electrification Service Division in Neenah, WI - Central area. You will be mainly accountable for: Communicate with internal and external customers via phone/email to schedule upcoming jobs and order required materials, and perform safety analysis and paperwork prior to starting work. Provide knowledge of and conduct work activities in compliance with the ABB HSE (Health, Safety and Environment), ABB Way, and Safety Manual & Safety policy at all times. Be responsible for hands-on execution of projects including Startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery equipment in respective area; Power Delivery includes transformers, switchgear, OCBs, Circuit Breakers, busways, UPS, ATS, PLCs, Relays, Power Management Controls systems and other Power related equipment & controls. Participate in outages with other field engineers, technicians, and contractors including project management, lead site engineer or site project manager. Perform administrative functions such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet, and expense sheets on a complete timely, and thorough basis. Our team dynamics: You will join a dynamic, talented, and high performing team, where you will be able to thrive. Qualifications for the role: Bachelor's Degree in Engineering or Engineering Technology, preference for Electrical or Mechanical (OR High School Diploma / GED with a minimum of 2 additional years of related engineering / field experience). Minimum of 2 years of field engineering experience or equivalent such as military service. Require handing/moving of circuit breakers and other installed equipment in excess of several hundred pounds Computer skills including Microsoft Outlook, Excel, and Word. Ability and willingness to travel approximately 75% as required. Ability and willingness to possess and maintain a valid passport and driver's license. Knowledge of industrial customer base in geographical area preferred. Technical skills in testing of power distribution and delivery to include Low Voltage and Medium Voltage Breakers, Switchgear, Relays and Transformers preferred. Experience in the repair and refurbishment of LV and MV circuit breakers (OEM equipment such as Siemens, GE, ABB, Square D, Multilin relays, and Switzer Relays) preferred. Technical skills in testing, commissioning, startup and troubleshooting of medium voltage synchronous machines (including excitation systems), controls systems and Programmable Logic controllers a plus. Candidates must already have a work authorization that would permit them to work for ABB in the US. More about us: ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website . ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner. We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.PandoLogic. Category:Engineering,
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
01/11/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description The Regional Finance Director will partner with Finance and Operation leadership to guide and supervise the strategic financial direction of the operating region within the Collegiate Hospitality line of business. Primarily responsible for financial planning, annual forecasts, monthly and quarterly projections, and historical financial analysis of operation results and internal benchmarks and metrics. This position is open to candidates located in New York, New Jersey, Philadelphia, Massachusetts, and Connecticut and will require approximately 50% travel. Job Responsibilities Management and professional development of the regional finance staff Administration of policies and programs, while working with the District Managers, Regional Staff, and Front Line Manager to achieve the Region's financial and operating objectives Oversees the budget, projection, and closing processes and fosters creative solutions and collaboration with the regional field organization and headquarters support teams to achieve financial objectives Validation of financial data, as compiled by the operational teams for renewal, rebid, and new business efforts Identification and ongoing monitoring of under-performing accounts, including leading improvement team to turnaround performance at such accounts Assists the Regional Vice President/Vice President of Operation and headquarters staff in administering compliance with ARAMARK's Business Conduct Policy and related directives (e.g., internal controls at field locations, contract compliance, and completion of audits) Conducts ongoing training sessions for regional staff and operations team regarding new accounting procedures and other relevant financial programs and initiatives Assists in the opening of new accounts to ensure sound systems and procedures are in place Facilitates closing of lost business to ensure contract compliance, security of assets, and comprehensive review of all accounting procedures Manages the control of regional assets, including the capital expenditure process, change funds, inventory, and equipment Monitors working capital requirements, with a particular focus on the administration of accounts receivable and their collection Evaluation of potential investments for new business, retention events, acquisitions, and/or divestitures Engages with other regional directors to identify and promote sharing of best practices Analyzing and evaluating potential investments, acquisitions, or divestitures as they relate to the business unit's financial objectives Develop proformas and scenario analyses that drive clarity in Executive decision-making Support, drive, and leverage technology enhancements that enhance operational efficiency and profitability Develops, delivers, and drives solutions to overcome business challenges to consistently achieve financial commitments Position is responsible for ensuring data integrity, best practices, and ongoing compliance with internal and external controls At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Bachelor's degree with a minimum of 6-8 years financial planning and analysis experience. Master's degree and/or CPA are preferable, but not required A minimum of 2 years experience managing a finance team Strong trend analysis skills, who can proactively identify issues and make recommendations Strong conceptual skills (such as probability and statistical inference) Strong management experience with outstanding leadership skills. Ability to effectively hire and develop a team of finance professionals Must have good knowledge of applicable statutes, laws, rules, and regulations, including multi-state property and sales tax concepts Proficiency in using a personal computer and prior experience with sophisticated financial computer applications, including Oracle, is preferred Strong analytical and communication skills, as well as experience leading/championing projects This position will require approx. 50% travel, including some overnight travel Compensation COMPENSATION: The salary range for this position is $140,000 to $155,000 . If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. ? BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation . There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.? About Aramark Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
01/11/2026
Full time
Job Description The Regional Finance Director will partner with Finance and Operation leadership to guide and supervise the strategic financial direction of the operating region within the Collegiate Hospitality line of business. Primarily responsible for financial planning, annual forecasts, monthly and quarterly projections, and historical financial analysis of operation results and internal benchmarks and metrics. This position is open to candidates located in New York, New Jersey, Philadelphia, Massachusetts, and Connecticut and will require approximately 50% travel. Job Responsibilities Management and professional development of the regional finance staff Administration of policies and programs, while working with the District Managers, Regional Staff, and Front Line Manager to achieve the Region's financial and operating objectives Oversees the budget, projection, and closing processes and fosters creative solutions and collaboration with the regional field organization and headquarters support teams to achieve financial objectives Validation of financial data, as compiled by the operational teams for renewal, rebid, and new business efforts Identification and ongoing monitoring of under-performing accounts, including leading improvement team to turnaround performance at such accounts Assists the Regional Vice President/Vice President of Operation and headquarters staff in administering compliance with ARAMARK's Business Conduct Policy and related directives (e.g., internal controls at field locations, contract compliance, and completion of audits) Conducts ongoing training sessions for regional staff and operations team regarding new accounting procedures and other relevant financial programs and initiatives Assists in the opening of new accounts to ensure sound systems and procedures are in place Facilitates closing of lost business to ensure contract compliance, security of assets, and comprehensive review of all accounting procedures Manages the control of regional assets, including the capital expenditure process, change funds, inventory, and equipment Monitors working capital requirements, with a particular focus on the administration of accounts receivable and their collection Evaluation of potential investments for new business, retention events, acquisitions, and/or divestitures Engages with other regional directors to identify and promote sharing of best practices Analyzing and evaluating potential investments, acquisitions, or divestitures as they relate to the business unit's financial objectives Develop proformas and scenario analyses that drive clarity in Executive decision-making Support, drive, and leverage technology enhancements that enhance operational efficiency and profitability Develops, delivers, and drives solutions to overcome business challenges to consistently achieve financial commitments Position is responsible for ensuring data integrity, best practices, and ongoing compliance with internal and external controls At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Bachelor's degree with a minimum of 6-8 years financial planning and analysis experience. Master's degree and/or CPA are preferable, but not required A minimum of 2 years experience managing a finance team Strong trend analysis skills, who can proactively identify issues and make recommendations Strong conceptual skills (such as probability and statistical inference) Strong management experience with outstanding leadership skills. Ability to effectively hire and develop a team of finance professionals Must have good knowledge of applicable statutes, laws, rules, and regulations, including multi-state property and sales tax concepts Proficiency in using a personal computer and prior experience with sophisticated financial computer applications, including Oracle, is preferred Strong analytical and communication skills, as well as experience leading/championing projects This position will require approx. 50% travel, including some overnight travel Compensation COMPENSATION: The salary range for this position is $140,000 to $155,000 . If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. ? BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation . There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.? About Aramark Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
01/11/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Overview The Registered Respiratory Therapist (RRT) performs routine and critical respiratory care procedures under the supervision of a Respiratory Care Manager and Medical Director. Responsible for performance and competency of care for neonatal, pediatric, adolescent, adult, and geriatric populations. Qualifications Educational Requirements Education Level Field of Study Associate's Degree Respiratory Therapy Licensure/Certification Requirements Licenses/Certifications Licensed Respiratory Care Practitioner (RCP) - Illinois Department of Financial and Professional Regulation (IDFPR) And Registered Respiratory Therapist (RRT) - National Board for Respiratory Care (NBRC) And Basic Life Support (BLS) within 30 days - American Heart Association (AHA) And Advanced Cardiac Life Support (ACLS) within 1 year - American Heart Association (AHA) And Pediatric Advanced Life Support (PALS) within 1 year - American Heart Association (AHA) And Neonatal Resuscitation Program (NRP) within 1 year - American Academy of Pediatrics (AAP) Responsibilities Essential Functions Effectively evaluate the results of patient respiratory care delivered per care plans. Accurately introduces, administers and charts the effects of routine respiratory therapy and medication administration. Accurately setup, maintain, and chart the usage of oxygen therapy, aerosol/humidity therapy and ventilator therapy. Provide ventilator support and airway management to neonatal, pediatric, adult and geriatric populations. Perform arterial blood gas and capillary blood gas analysis (following Medical Director approval). Participates and performs blood gas quality controls per regulatory standards. Participates in blood gas proficiency studies. May be trained in endotracheal intubation and arterial line insertion. May take a charge role. Completes assessments on ventilator patients and all other patients on respiratory care services. Will accurately chart on the respiratory flow sheets in the EMR and on the care plans. Will also charge accurately in the EMR. Processes and maintains respiratory equipment. Department Specific Job Function Evaluates patients for routine respiratory care therapy on the inpatient units Evaluates patients for routine respiratory care therapy for patient in the Emergency room. Evaluates patient Evaluates patients for advanced respiratory care therapy for patients in the ICU's Participates on all Transport teams. PEDS and Adult Obtains and analyses blood gases Arterial, Venous and Capillary Assist cleaning respiratory care related equipment Assist with stocking respiratory care related supplies on the inpatient care units About Us Find it here. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance . We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. For more information: . Compensation and Benefits The compensation range for this position is $29.78per hour - $51.22per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
01/11/2026
Full time
Overview The Registered Respiratory Therapist (RRT) performs routine and critical respiratory care procedures under the supervision of a Respiratory Care Manager and Medical Director. Responsible for performance and competency of care for neonatal, pediatric, adolescent, adult, and geriatric populations. Qualifications Educational Requirements Education Level Field of Study Associate's Degree Respiratory Therapy Licensure/Certification Requirements Licenses/Certifications Licensed Respiratory Care Practitioner (RCP) - Illinois Department of Financial and Professional Regulation (IDFPR) And Registered Respiratory Therapist (RRT) - National Board for Respiratory Care (NBRC) And Basic Life Support (BLS) within 30 days - American Heart Association (AHA) And Advanced Cardiac Life Support (ACLS) within 1 year - American Heart Association (AHA) And Pediatric Advanced Life Support (PALS) within 1 year - American Heart Association (AHA) And Neonatal Resuscitation Program (NRP) within 1 year - American Academy of Pediatrics (AAP) Responsibilities Essential Functions Effectively evaluate the results of patient respiratory care delivered per care plans. Accurately introduces, administers and charts the effects of routine respiratory therapy and medication administration. Accurately setup, maintain, and chart the usage of oxygen therapy, aerosol/humidity therapy and ventilator therapy. Provide ventilator support and airway management to neonatal, pediatric, adult and geriatric populations. Perform arterial blood gas and capillary blood gas analysis (following Medical Director approval). Participates and performs blood gas quality controls per regulatory standards. Participates in blood gas proficiency studies. May be trained in endotracheal intubation and arterial line insertion. May take a charge role. Completes assessments on ventilator patients and all other patients on respiratory care services. Will accurately chart on the respiratory flow sheets in the EMR and on the care plans. Will also charge accurately in the EMR. Processes and maintains respiratory equipment. Department Specific Job Function Evaluates patients for routine respiratory care therapy on the inpatient units Evaluates patients for routine respiratory care therapy for patient in the Emergency room. Evaluates patient Evaluates patients for advanced respiratory care therapy for patients in the ICU's Participates on all Transport teams. PEDS and Adult Obtains and analyses blood gases Arterial, Venous and Capillary Assist cleaning respiratory care related equipment Assist with stocking respiratory care related supplies on the inpatient care units About Us Find it here. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance . We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. For more information: . Compensation and Benefits The compensation range for this position is $29.78per hour - $51.22per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
Crown Cork & Seal USA, Inc.
Grand Rapids, Michigan
Company Overview: CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers and consumers alike. With operations in 39 countries employing approximately 25,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated and driven individuals. Division: Crown's Food Division is a premier manufacturer of food cans and ends. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join the Crown Food Business Unit. Location: Ideal candidate will reside near a major airport in the Midwest and/or Eastern Region of the US as this position will require up to 70% regular travel to the Plant locations. Position Overview: The Manufacturing Engineering (with an Electrical Engineering emphasis) will support eight (8) facilities of the North American Food Division manufacturing operations. This position will work closely with the manufacturing facilities in regard to electrical programming, problem solving, etc. for both the 3-Piece and 2-Piece steel and aluminum food cans and end processes. Duties And Responsibilities: Reporting directly to the Sr Manager Production Engineering (Electrical) duties would include but not be limited to the following: Providing problem-solving on electrical technical matters relating to food can and end performance Developing full documentation package of new and existing installations Continued support of new installations and plants until production efficiencies and goals are met Support plants and personnel as required to identify production problems or issues, identify viable solutions and implement the same Develop job completion schedules and monitor their progress Guide, support and train plant electrical teams Qualifications: In addition to the specific responsibilities listed above, the ideal candidate will possess the following: Minimum Requirements BS degree in Electrical or Electronics Engineering or a related discipline 5+ years in a packaging manufacturing environment, food production or a similar industry. Strong technical knowledge demonstrating broad understanding of electrical power and controls design and installation Demonstrated experience in PLC logic programming, documentation, and troubleshooting control programs (Allen Bradley, Siemens, Modicon, etc.) Experience with facilities power distribution (including voltages to 600v & three phase) and control systems and subsystems Power transmission equipment such as gearboxes, drive trains, conveying equipment, etc. Proven record of delivering engineering outputs to achieve scheduled targets Effective communication skills are needed for this role, both verbal and written as well as the ability to interact with employees at all levels of the organization. Self-motivated and eager to take the initiative; with the ability to work effectively in a team setting and as an individual Well organized and detail oriented with good time management skills Strong PC skills are a must, especially using Word, Outlook, and Excel. Committed to on-going personal development and career growth Preferred Requirements Steel and/or aluminum manufacturing environment experience would be ideal A certification in Six Sigma and/or Lean Manufacturing would be a plus Physical Requirements While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl The associate may lift and/or move up to 50 pounds Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus Working Conditions Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office. While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. The associate may be exposed to a wide range of temperatures. The noise level is frequently loud. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
01/10/2026
Full time
Company Overview: CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers and consumers alike. With operations in 39 countries employing approximately 25,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated and driven individuals. Division: Crown's Food Division is a premier manufacturer of food cans and ends. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join the Crown Food Business Unit. Location: Ideal candidate will reside near a major airport in the Midwest and/or Eastern Region of the US as this position will require up to 70% regular travel to the Plant locations. Position Overview: The Manufacturing Engineering (with an Electrical Engineering emphasis) will support eight (8) facilities of the North American Food Division manufacturing operations. This position will work closely with the manufacturing facilities in regard to electrical programming, problem solving, etc. for both the 3-Piece and 2-Piece steel and aluminum food cans and end processes. Duties And Responsibilities: Reporting directly to the Sr Manager Production Engineering (Electrical) duties would include but not be limited to the following: Providing problem-solving on electrical technical matters relating to food can and end performance Developing full documentation package of new and existing installations Continued support of new installations and plants until production efficiencies and goals are met Support plants and personnel as required to identify production problems or issues, identify viable solutions and implement the same Develop job completion schedules and monitor their progress Guide, support and train plant electrical teams Qualifications: In addition to the specific responsibilities listed above, the ideal candidate will possess the following: Minimum Requirements BS degree in Electrical or Electronics Engineering or a related discipline 5+ years in a packaging manufacturing environment, food production or a similar industry. Strong technical knowledge demonstrating broad understanding of electrical power and controls design and installation Demonstrated experience in PLC logic programming, documentation, and troubleshooting control programs (Allen Bradley, Siemens, Modicon, etc.) Experience with facilities power distribution (including voltages to 600v & three phase) and control systems and subsystems Power transmission equipment such as gearboxes, drive trains, conveying equipment, etc. Proven record of delivering engineering outputs to achieve scheduled targets Effective communication skills are needed for this role, both verbal and written as well as the ability to interact with employees at all levels of the organization. Self-motivated and eager to take the initiative; with the ability to work effectively in a team setting and as an individual Well organized and detail oriented with good time management skills Strong PC skills are a must, especially using Word, Outlook, and Excel. Committed to on-going personal development and career growth Preferred Requirements Steel and/or aluminum manufacturing environment experience would be ideal A certification in Six Sigma and/or Lean Manufacturing would be a plus Physical Requirements While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl The associate may lift and/or move up to 50 pounds Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus Working Conditions Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office. While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. The associate may be exposed to a wide range of temperatures. The noise level is frequently loud. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
