Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Description: Crystal View Capital/Osprey Management is a private equity real estate firm known for its vertical integration that specializes in the acquisition and management of value-add manufactured housing and self-storage assets. Since its inception in 2014, the Firm has raised over $300 million in equity capital and currently has over $600 million in assets under management. Our in-house management company is a leader in asset management; we have a tremendous amount of knowledge, blending property management and service provisions to simplify everyday life. Our team encompasses vision, talent, harmony, beliefs, and commitment. We have over 50 professionals in the corporate office dedicated to the in-house management of our 120+ assets. The in-house asset management team also employs over 150 property level staff members at its property locations. Apply today to join one of the Nation's most prolific real estate asset management firms. Job Summary The Regional Asset Manager is responsible for maximizing the financial performance and value of a portfolio of properties through strategic planning, operational oversight, and collaborative leadership. While working closely with Regional Property Managers and onsite teams, this role focuses on long-term asset growth, portfolio-wide initiatives, and aligning property performance with company investment goals. The Asset Manager serves as the primary liaison between property operations and executive leadership, ensuring that each property meets its operational, financial, and strategic objectives. Note: Our Regional Asset Managers are hands on and travel frequently to the properties that are in the assigned portfolio. Must be willing to travel to multiple locations across the region at least once a month. Regional Asset Manager Compensation : Annual Salary $65,000-$70,000 Potential Bonus Opportunities 401(k) Plan Medical benefit stipend of $525 per month Dental Insurance Vision Insurance Life, Hospital & Critical Illness Benefits available Pet Insurance Holiday Pay Paid Time Off (PTO) Work/Home Life Balance Opportunities for Career Advancement Flexible Work Schedule Regional Asset Manager Responsibilities: Portfolio Oversight & Performance Optimization Develop and execute strategic business plans for each asset to achieve financial targets and long-term value creation. Monitor and evaluate property performance metrics (occupancy, revenue, NOI, delinquency, and expenses) to identify trends, risks, and opportunities. Partner with Regional Property Managers to ensure operational excellence and compliance with company policies and investment objectives. Recommend and implement asset repositioning strategies, capital improvements, and operational enhancements to maximize value. Coordinate with acquisitions, finance, and executive teams to assess property-level performance and support investment decision-making. Financial Management & Reporting Oversee preparation and review of monthly, quarterly, and annual financial statements for assigned assets. Conduct variance analysis against budget and provide recommendations for corrective action. Approve major property expenditures, capital projects, and budget adjustments in alignment with investment strategies. Collaborate with accounting to ensure accurate reporting, expense tracking, and cash flow forecasting. Provide executive leadership with regular portfolio performance updates and recommendations. Strategic Initiatives & Capital Planning Lead portfolio-wide initiatives to improve operational efficiency, customer satisfaction, and revenue generation. Develop and oversee multi-year capital improvement plans to enhance property appeal, competitiveness, and long-term value. Manage lender and investor reporting requirements, ensuring timely submission and compliance with loan covenants. Evaluate market conditions and competitive landscape to inform strategic planning and pricing strategies. Collaboration & Leadership Serve as the primary point of contact for Regional Property Managers, providing guidance, resources, and performance feedback. Collaborate with marketing, acquisitions, operations, and finance to ensure alignment of property operations with overall company strategy. Participate in leadership meetings to provide portfolio insights and contribute to company-wide strategic planning. Support Regional Managers in resolving escalated operational challenges and driving performance improvements. Compliance & Risk Management Ensure adherence to federal, state, and local laws, as well as company policies and investment requirements. Oversee risk management initiatives, including safety compliance, insurance requirements, and legal matters. Maintain thorough documentation of operational decisions, property performance, and asset-level plans for audit and compliance purposes. Budget and Expense Management Review and manage property-level and regional budgets to ensure alignment with company objectives. Conduct variance analyses to identify discrepancies between actual and projected financial performance, providing recommendations to address gaps. Conduct monthly budget reviews, identify variances, and implement corrective actions. Monitor and control operational and capital expenditures, ensuring all spending aligns with approved budgets. Partner with onsite managers and vendors to identify cost-saving opportunities without compromising service quality or operational efficiency. Negotiate vendor contracts and service agreements to achieve the best value for the company. Ensure all procurement activities adhere to company policies and optimize long-term financial outcomes. Ensure all financial activities comply with company policies and local, state, and federal regulations. Maintain accurate records for audits and reporting purposes, ensuring a strong financial foundation for all operations. Team Management and HR Oversight Lead the recruitment and onboarding of onsite managers and other key personnel. Collaborate with Human Resources to identify talent, conduct interviews, and ensure new hires align with Osprey Management's values and operational goals. Review and approve payroll submissions for assigned properties, ensuring accuracy and timeliness. Address and resolve payroll discrepancies in collaboration with the HR and Accounting departments. Monitor and approve employee timecards, ensuring compliance with company policies and labor laws. Provide guidance to onsite teams to ensure accurate timekeeping practices. Work closely with onsite teams to foster a positive and productive work environment. Conduct periodic performance reviews and provide feedback to ensure employees meet company standards and expectations. Ensure all hiring, payroll, and timekeeping activities comply with company policies and state and federal regulations. Maintain thorough and accurate documentation for audit purposes. Collaboration with Other Departments Work closely with Marketing to ensure cohesive branding, marketing strategies, and property promotions. Partner with Accounting and Finance to review budgets, approve projects, manage expenses, and reconcile credit card transactions. Coordinate with Operations for alignment on company policies, systems, and training initiatives. Collaborate with HR and Training to support ongoing development and onboarding of team members. Communicate effectively with all departments to align objectives, share updates, and resolve challenges. Regional Asset Manager Qualifications: Minimum of 3 years of experience in commercial property management with a proven track record of success in managing large portfolios of commercial real estate properties Extensive experience in property management, including leasing, tenant relations, rent collection, and maintenance Demonstrated expertise in commercial real estate project management, with a portfolio of successful commercial projects Strong familiarity with the self-storage and mobile home community sectors is highly recommended Strong understanding of construction processes, building codes, regulations, and quality standards. Exceptional financial acumen and experience in financial analysis, budgeting, and investment evaluation. Excellent leadership and team management skills, with the ability to inspire and motivate cross-functional teams. Outstanding communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders Strategic mindset with strong analytical and problem-solving abilities to make informed decisions Proficiency in property management software, project/workflow management software and Microsoft Office suite Must be prepared to respond and participate in off-hour events and emergencies as needed Must be willing to travel to properties within the assigned region This job description outlines the general responsibilities of the role and may be subject to change based on business needs. Disclosures: We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation . click apply for full job details
06/04/2026
Full time
Description: Crystal View Capital/Osprey Management is a private equity real estate firm known for its vertical integration that specializes in the acquisition and management of value-add manufactured housing and self-storage assets. Since its inception in 2014, the Firm has raised over $300 million in equity capital and currently has over $600 million in assets under management. Our in-house management company is a leader in asset management; we have a tremendous amount of knowledge, blending property management and service provisions to simplify everyday life. Our team encompasses vision, talent, harmony, beliefs, and commitment. We have over 50 professionals in the corporate office dedicated to the in-house management of our 120+ assets. The in-house asset management team also employs over 150 property level staff members at its property locations. Apply today to join one of the Nation's most prolific real estate asset management firms. Job Summary The Regional Asset Manager is responsible for maximizing the financial performance and value of a portfolio of properties through strategic planning, operational oversight, and collaborative leadership. While working closely with Regional Property Managers and onsite teams, this role focuses on long-term asset growth, portfolio-wide initiatives, and aligning property performance with company investment goals. The Asset Manager serves as the primary liaison between property operations and executive leadership, ensuring that each property meets its operational, financial, and strategic objectives. Note: Our Regional Asset Managers are hands on and travel frequently to the properties that are in the assigned portfolio. Must be willing to travel to multiple locations across the region at least once a month. Regional Asset Manager Compensation : Annual Salary $65,000-$70,000 Potential Bonus Opportunities 401(k) Plan Medical benefit stipend of $525 per month Dental Insurance Vision Insurance Life, Hospital & Critical Illness Benefits available Pet Insurance Holiday Pay Paid Time Off (PTO) Work/Home Life Balance Opportunities for Career Advancement Flexible Work Schedule Regional Asset Manager Responsibilities: Portfolio Oversight & Performance Optimization Develop and execute strategic business plans for each asset to achieve financial targets and long-term value creation. Monitor and evaluate property performance metrics (occupancy, revenue, NOI, delinquency, and expenses) to identify trends, risks, and opportunities. Partner with Regional Property Managers to ensure operational excellence and compliance with company policies and investment objectives. Recommend and implement asset repositioning strategies, capital improvements, and operational enhancements to maximize value. Coordinate with acquisitions, finance, and executive teams to assess property-level performance and support investment decision-making. Financial Management & Reporting Oversee preparation and review of monthly, quarterly, and annual financial statements for assigned assets. Conduct variance analysis against budget and provide recommendations for corrective action. Approve major property expenditures, capital projects, and budget adjustments in alignment with investment strategies. Collaborate with accounting to ensure accurate reporting, expense tracking, and cash flow forecasting. Provide executive leadership with regular portfolio performance updates and recommendations. Strategic Initiatives & Capital Planning Lead portfolio-wide initiatives to improve operational efficiency, customer satisfaction, and revenue generation. Develop and oversee multi-year capital improvement plans to enhance property appeal, competitiveness, and long-term value. Manage lender and investor reporting requirements, ensuring timely submission and compliance with loan covenants. Evaluate market conditions and competitive landscape to inform strategic planning and pricing strategies. Collaboration & Leadership Serve as the primary point of contact for Regional Property Managers, providing guidance, resources, and performance feedback. Collaborate with marketing, acquisitions, operations, and finance to ensure alignment of property operations with overall company strategy. Participate in leadership meetings to provide portfolio insights and contribute to company-wide strategic planning. Support Regional Managers in resolving escalated operational challenges and driving performance improvements. Compliance & Risk Management Ensure adherence to federal, state, and local laws, as well as company policies and investment requirements. Oversee risk management initiatives, including safety compliance, insurance requirements, and legal matters. Maintain thorough documentation of operational decisions, property performance, and asset-level plans for audit and compliance purposes. Budget and Expense Management Review and manage property-level and regional budgets to ensure alignment with company objectives. Conduct variance analyses to identify discrepancies between actual and projected financial performance, providing recommendations to address gaps. Conduct monthly budget reviews, identify variances, and implement corrective actions. Monitor and control operational and capital expenditures, ensuring all spending aligns with approved budgets. Partner with onsite managers and vendors to identify cost-saving opportunities without compromising service quality or operational efficiency. Negotiate vendor contracts and service agreements to achieve the best value for the company. Ensure all procurement activities adhere to company policies and optimize long-term financial outcomes. Ensure all financial activities comply with company policies and local, state, and federal regulations. Maintain accurate records for audits and reporting purposes, ensuring a strong financial foundation for all operations. Team Management and HR Oversight Lead the recruitment and onboarding of onsite managers and other key personnel. Collaborate with Human Resources to identify talent, conduct interviews, and ensure new hires align with Osprey Management's values and operational goals. Review and approve payroll submissions for assigned properties, ensuring accuracy and timeliness. Address and resolve payroll discrepancies in collaboration with the HR and Accounting departments. Monitor and approve employee timecards, ensuring compliance with company policies and labor laws. Provide guidance to onsite teams to ensure accurate timekeeping practices. Work closely with onsite teams to foster a positive and productive work environment. Conduct periodic performance reviews and provide feedback to ensure employees meet company standards and expectations. Ensure all hiring, payroll, and timekeeping activities comply with company policies and state and federal regulations. Maintain thorough and accurate documentation for audit purposes. Collaboration with Other Departments Work closely with Marketing to ensure cohesive branding, marketing strategies, and property promotions. Partner with Accounting and Finance to review budgets, approve projects, manage expenses, and reconcile credit card transactions. Coordinate with Operations for alignment on company policies, systems, and training initiatives. Collaborate with HR and Training to support ongoing development and onboarding of team members. Communicate effectively with all departments to align objectives, share updates, and resolve challenges. Regional Asset Manager Qualifications: Minimum of 3 years of experience in commercial property management with a proven track record of success in managing large portfolios of commercial real estate properties Extensive experience in property management, including leasing, tenant relations, rent collection, and maintenance Demonstrated expertise in commercial real estate project management, with a portfolio of successful commercial projects Strong familiarity with the self-storage and mobile home community sectors is highly recommended Strong understanding of construction processes, building codes, regulations, and quality standards. Exceptional financial acumen and experience in financial analysis, budgeting, and investment evaluation. Excellent leadership and team management skills, with the ability to inspire and motivate cross-functional teams. Outstanding communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders Strategic mindset with strong analytical and problem-solving abilities to make informed decisions Proficiency in property management software, project/workflow management software and Microsoft Office suite Must be prepared to respond and participate in off-hour events and emergencies as needed Must be willing to travel to properties within the assigned region This job description outlines the general responsibilities of the role and may be subject to change based on business needs. Disclosures: We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation . click apply for full job details
ARCADIA MANAGEMENT SERVICES CO
San Jose, California
WHO WE ARE Arcadia Management Services is a privately held, full-service property management company based in San Jose, California. As part of the Arcadia family of companies, we oversee a diverse residential portfolio throughout the Bay Area, with a long-standing track record of operational excellence and long-term ownership. Our success is built on high standards, accountability, and consistency in execution. We take a disciplined, hands-on approach to property operations and expect the same level of ownership from our team. Many of our employees have built long careers here-a reflection of our commitment to stability, professionalism, and doing things the right way. WHO WE NEED We are seeking a detail-oriented, highly organized professional who thrives in a high-accountability environment and is comfortable working at the intersection of operations, legal coordination, and risk management. The ideal candidate is: Process-driven and highly organized, with the ability to manage multiple complex matters simultaneously A strong communicator, capable of working effectively with property teams, attorneys, insurance partners, and executive leadership Thoughtful and decisive, with sound judgment around escalation, risk, and prioritization Resilient under pressure, able to manage deadlines, disputes, and competing priorities with professionalism Highly accountable, taking full ownership of responsibilities and driving issues through to resolution WHAT WE OFFER We offer the opportunity to be part of a stable, established organization where your work has real visibility and impact. This role provides direct exposure to leadership, meaningful responsibility, and the ability to influence outcomes across the portfolio. In addition, we offer: A collaborative, high-performing environment with clear expectations and leadership support Exposure to complex legal, claims, and operational challenges with real business impact A comprehensive and competitive benefits package, including medical, dental, vision, retirement plans, and paid time off Long-term career stability and growth opportunities within a company that values tenure and promotes from within JOB DESCRIPTION This role supports the residential property portfolio by managing eviction processes, coordinating litigation and claims, and partnering with internal teams and external counsel to mitigate legal and operational risk. This is a hands-on, in-house role focused on execution, coordination, and continuous process improvement. The position serves as a key liaison between property operations, legal counsel, and insurance partners, ensuring compliance with applicable laws and consistency in case handling across the portfolio. This role does not provide legal advice. DUTIES AND RESPONSIBILITIES Executive Reporting & Stakeholder Communication Prepare and deliver regular reporting to the management team on eviction activity, claims status, legal trends, and risk exposure Present monthly and quarterly summaries of portfolio-wide legal and claims activity, including key metrics, trends, and areas of concern Provide timely and ongoing updates to the President, CFO and Director of Residential Property Management on significant claims, litigation matters, and emerging risks Escalate high-risk or high impact matters promptly, ensuring leadership has clear visibility into potential exposure and recommended actions Develop clear, concise reporting materials that translate legal and claims data into actionable business insights Evictions & Lease Enforcement Manage the full lifecycle of eviction (unlawful detainer) matters across the portfolio Coordinate with property managers, residents, and outside counsel to ensure timely and compliant filings Prepare and review notices (e.g., pay-or-quit, termination notices) Track court deadlines, filings, and case status Maintain accurate records and reporting Ensure consistent application of company policies and legal requirements across all properties Small Claims Court Coordination Manage small claims cases including unpaid rent, damages, and disputes Evaluate case outcomes for process improvement Prepare, file, and manage small claims actions including documentation, evidence, and court coordination Attend hearings as needed and support property teams in case preparation Claims & Insurance Management Manage liability, property damage, and tenant-related claims Monitor self-insured retention or deductible Serve as contact with insurance carriers and adjusters Coordinate documentation and claim follow-up Monitor claim trends, loss drivers, and exposure to inform risk mitigation strategies and operational improvements. Identify recurring issues and partner with leadership to implement preventative solutions Legal & Outside Counsel Coordination Partner with outside counsel on eviction and claims matters Manage documentation and case files Track legal spend, review invoices for accuracy, and support budget oversight Portfolio Risk & Compliance Support Monitor compliance with California landlord-tenant, fair housing, and related regulatory requirements Provide guidance to property teams on lease enforcement and documentation Operational Oversight & Reporting Maintain tracking systems for evictions, claims, and legal matters Prepare reports on case activity and trends Develop procedures and templates Train property teams on processes Drive standardization of processes, templates, and documentation across the portfolio QUALIFICATIONS: 5 plus years of experience in litigation support and claims management Experience working with California landlord-tenant law and eviction processes Strong organizational and case management skills Excellent written and verbal communication skills Ability to manage multiple priorities, meet deadlines, and adapt to changing demands Experience working with property management teams and/or real estate operations Proficiency with property management software (e.g., Yardi), Microsoft Office, and cloud-based document systems (e.g., Box) Education: Bachelor's degree, Paralegal certificate, or equivalent combination of education and experience CORE COMPETENCIES: Judgment & Risk Awareness Ability to assess legal exposure and business risk Sound judgment when determining escalation vs. resolution Organization & Attention to Detail High attention to detail with strong case management discipline Ability to track and manage multiple concurrent matters Strong memory and recall ability to accurately retain and reference case details, timelines, and documentation across multiple matters Discretion & Professionalism Handles sensitive legal and employee-related matters with confidentiality Maintains neutrality and objectivity in investigations and disputes Communication & Influence Communicate effectively with attorneys, insurance carriers, and internal teams Able to translate legal concepts into practical operational guidance Resilience & Adaptability Manages urgent deadlines and complex disputes calmly Maintains professionalism in high-pressure or adversarial situations PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Ability to sit for extended periods while working at a computer and reviewing documents Frequent use of hands and fingers to operate a computer, keyboard, and standard office equipment Ability to read, review, and analyze detailed written materials and electronic records Ability to communicate clearly in person, by phone, and in virtual meetings Ability to occasionally stand, walk, and move between office locations or attend court proceedings and property sites Ability to lift and carry files or materials up to 15 pounds on an occasional basis Ability to travel locally between properties, courts, or meetings as needed Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position. Additional Requirements: Must pass a background check after conditional offer of employment. This company participates in E-Verify to confirm the employment eligibility of all new employees. Benefits: Comprehensive benefits package including health insurance, retirement plans, and paid time off. Opportunities for professional development. A collaborative and supportive work environment with a focus on employee well-being and growth. Pay Range: The pay range for this position reflects the minimum and maximum target for new hire salaries for this role in California. It is expected to be $95,000 - $125,000 per year plus an annual discretionary bonus plan; however, base pay offered may vary depending on multiple individualized factors, including job-related knowledge, skills, experience and internal equity. . click apply for full job details
06/04/2026
Full time
WHO WE ARE Arcadia Management Services is a privately held, full-service property management company based in San Jose, California. As part of the Arcadia family of companies, we oversee a diverse residential portfolio throughout the Bay Area, with a long-standing track record of operational excellence and long-term ownership. Our success is built on high standards, accountability, and consistency in execution. We take a disciplined, hands-on approach to property operations and expect the same level of ownership from our team. Many of our employees have built long careers here-a reflection of our commitment to stability, professionalism, and doing things the right way. WHO WE NEED We are seeking a detail-oriented, highly organized professional who thrives in a high-accountability environment and is comfortable working at the intersection of operations, legal coordination, and risk management. The ideal candidate is: Process-driven and highly organized, with the ability to manage multiple complex matters simultaneously A strong communicator, capable of working effectively with property teams, attorneys, insurance partners, and executive leadership Thoughtful and decisive, with sound judgment around escalation, risk, and prioritization Resilient under pressure, able to manage deadlines, disputes, and competing priorities with professionalism Highly accountable, taking full ownership of responsibilities and driving issues through to resolution WHAT WE OFFER We offer the opportunity to be part of a stable, established organization where your work has real visibility and impact. This role provides direct exposure to leadership, meaningful responsibility, and the ability to influence outcomes across the portfolio. In addition, we offer: A collaborative, high-performing environment with clear expectations and leadership support Exposure to complex legal, claims, and operational challenges with real business impact A comprehensive and competitive benefits package, including medical, dental, vision, retirement plans, and paid time off Long-term career stability and growth opportunities within a company that values tenure and promotes from within JOB DESCRIPTION This role supports the residential property portfolio by managing eviction processes, coordinating litigation and claims, and partnering with internal teams and external counsel to mitigate legal and operational risk. This is a hands-on, in-house role focused on execution, coordination, and continuous process improvement. The position serves as a key liaison between property operations, legal counsel, and insurance partners, ensuring compliance with applicable laws and consistency in case handling across the portfolio. This role does not provide legal advice. DUTIES AND RESPONSIBILITIES Executive Reporting & Stakeholder Communication Prepare and deliver regular reporting to the management team on eviction activity, claims status, legal trends, and risk exposure Present monthly and quarterly summaries of portfolio-wide legal and claims activity, including key metrics, trends, and areas of concern Provide timely and ongoing updates to the President, CFO and Director of Residential Property Management on significant claims, litigation matters, and emerging risks Escalate high-risk or high impact matters promptly, ensuring leadership has clear visibility into potential exposure and recommended actions Develop clear, concise reporting materials that translate legal and claims data into actionable business insights Evictions & Lease Enforcement Manage the full lifecycle of eviction (unlawful detainer) matters across the portfolio Coordinate with property managers, residents, and outside counsel to ensure timely and compliant filings Prepare and review notices (e.g., pay-or-quit, termination notices) Track court deadlines, filings, and case status Maintain accurate records and reporting Ensure consistent application of company policies and legal requirements across all properties Small Claims Court Coordination Manage small claims cases including unpaid rent, damages, and disputes Evaluate case outcomes for process improvement Prepare, file, and manage small claims actions including documentation, evidence, and court coordination Attend hearings as needed and support property teams in case preparation Claims & Insurance Management Manage liability, property damage, and tenant-related claims Monitor self-insured retention or deductible Serve as contact with insurance carriers and adjusters Coordinate documentation and claim follow-up Monitor claim trends, loss drivers, and exposure to inform risk mitigation strategies and operational improvements. Identify recurring issues and partner with leadership to implement preventative solutions Legal & Outside Counsel Coordination Partner with outside counsel on eviction and claims matters Manage documentation and case files Track legal spend, review invoices for accuracy, and support budget oversight Portfolio Risk & Compliance Support Monitor compliance with California landlord-tenant, fair housing, and related regulatory requirements Provide guidance to property teams on lease enforcement and documentation Operational Oversight & Reporting Maintain tracking systems for evictions, claims, and legal matters Prepare reports on case activity and trends Develop procedures and templates Train property teams on processes Drive standardization of processes, templates, and documentation across the portfolio QUALIFICATIONS: 5 plus years of experience in litigation support and claims management Experience working with California landlord-tenant law and eviction processes Strong organizational and case management skills Excellent written and verbal communication skills Ability to manage multiple priorities, meet deadlines, and adapt to changing demands Experience working with property management teams and/or real estate operations Proficiency with property management software (e.g., Yardi), Microsoft Office, and cloud-based document systems (e.g., Box) Education: Bachelor's degree, Paralegal certificate, or equivalent combination of education and experience CORE COMPETENCIES: Judgment & Risk Awareness Ability to assess legal exposure and business risk Sound judgment when determining escalation vs. resolution Organization & Attention to Detail High attention to detail with strong case management discipline Ability to track and manage multiple concurrent matters Strong memory and recall ability to accurately retain and reference case details, timelines, and documentation across multiple matters Discretion & Professionalism Handles sensitive legal and employee-related matters with confidentiality Maintains neutrality and objectivity in investigations and disputes Communication & Influence Communicate effectively with attorneys, insurance carriers, and internal teams Able to translate legal concepts into practical operational guidance Resilience & Adaptability Manages urgent deadlines and complex disputes calmly Maintains professionalism in high-pressure or adversarial situations PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Ability to sit for extended periods while working at a computer and reviewing documents Frequent use of hands and fingers to operate a computer, keyboard, and standard office equipment Ability to read, review, and analyze detailed written materials and electronic records Ability to communicate clearly in person, by phone, and in virtual meetings Ability to occasionally stand, walk, and move between office locations or attend court proceedings and property sites Ability to lift and carry files or materials up to 15 pounds on an occasional basis Ability to travel locally between properties, courts, or meetings as needed Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position. Additional Requirements: Must pass a background check after conditional offer of employment. This company participates in E-Verify to confirm the employment eligibility of all new employees. Benefits: Comprehensive benefits package including health insurance, retirement plans, and paid time off. Opportunities for professional development. A collaborative and supportive work environment with a focus on employee well-being and growth. Pay Range: The pay range for this position reflects the minimum and maximum target for new hire salaries for this role in California. It is expected to be $95,000 - $125,000 per year plus an annual discretionary bonus plan; however, base pay offered may vary depending on multiple individualized factors, including job-related knowledge, skills, experience and internal equity. . click apply for full job details
Farm Bureau Financial Services
Albuquerque, New Mexico
District Manager Do you like developing and coaching people? Are you passionate about helping our agents succeed? If so, we want you to join our Farm Bureau team! This is a leadership opportunity with lots of potential keep reading! Who We Are: At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive. What You'll Do: Lead a successful agency operation by assisting in the selection, training, and development of agency members and staff. Conduct agency, regional and company meetings to drive sales growth. Develop agency market plans as well as assist the development of agent business plans. Represent the company at various professional and industry meetings. Contribute to the financial success of Farm Bureau by promoting and building multi line accounts. Provide stability and growth to the county and state organization by fostering positive relationships in the community. Assist in attaining established Farm Bureau Federation membership goals. What It Takes to Join Our Team: College degree (Business or Marketing preferred) or equivalent plus 5 years relevant experience required. Insurance/financial service and sales or related experience preferred. Previous management experience preferred. Licensed in all product lines preferred. A valid driver's license and satisfactory Motor Vehicle Records are required. What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau where the grass really IS greener! Work Authorization/Sponsorship Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.
06/04/2026
Full time
District Manager Do you like developing and coaching people? Are you passionate about helping our agents succeed? If so, we want you to join our Farm Bureau team! This is a leadership opportunity with lots of potential keep reading! Who We Are: At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive. What You'll Do: Lead a successful agency operation by assisting in the selection, training, and development of agency members and staff. Conduct agency, regional and company meetings to drive sales growth. Develop agency market plans as well as assist the development of agent business plans. Represent the company at various professional and industry meetings. Contribute to the financial success of Farm Bureau by promoting and building multi line accounts. Provide stability and growth to the county and state organization by fostering positive relationships in the community. Assist in attaining established Farm Bureau Federation membership goals. What It Takes to Join Our Team: College degree (Business or Marketing preferred) or equivalent plus 5 years relevant experience required. Insurance/financial service and sales or related experience preferred. Previous management experience preferred. Licensed in all product lines preferred. A valid driver's license and satisfactory Motor Vehicle Records are required. What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau where the grass really IS greener! Work Authorization/Sponsorship Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.
This Real Estate Transaction Manager oversees the strategic lifecycle of a healthcare property portfolio, managing land acquisitions, complex lease negotiations, and asset dispositions. The role ensures operational continuity by directing landlord default resolutions and casualty loss recoveries while maintaining strict financial and regulatory compliance across all health system facilities. Essential Job Statements Lease Portfolio Management: Oversees a comprehensive real estate portfolio including acute care, ambulatory, and administrative spaces to ensure alignment with organizational goals. Regulatory Compliance: Maintains strict adherence to lease terms and healthcare-specific regulations, including Stark Law and Anti-Kickback Statutes, to mitigate legal and financial risk. Acquisition & Dispositions: Participates in the end-to-end process for new lease acquisitions, land purchases, and property dispositions. This includes identifying opportunities, conducting market research, and executing the sale of non-core assets. Comprehensive Due Diligence: Directs investigative efforts for potential transactions, including Fair Market Value (FMV) assessments, environmental reviews, surveys, zoning analysis, and title encumbrances to ensure informed decision-making. Contract Negotiation: Serves as the negotiator for leases, purchase and sale agreements (PSAs), and renewals, ensuring favorable terms that prioritize the health system's strategic and operational needs. Financial Oversight: Collaborates with Finance teams to manage CAM (Common Area Maintenance) reconciliations, real estate tax payments, and long-term budget forecasting for both leased and owned assets. Stakeholder & Vendor Liaison: Acts as the primary point of contact for landlords, developers, and internal stakeholders to resolve operational issues, including maintenance, casualty losses, and facility alterations. Third-Party Oversight: Manages performance and enforces compliance for contracted building managers and third-party managed assets through routine inspections and site visits. Audit & Risk Management: Coordinates internal and external real estate audits to identify vulnerabilities and implements corrective actions to safeguard health system assets. Casualty Loss & Recovery Management: Directs the response to property damage events (fire, flood, etc.) by coordinating with landlords, risk management, and insurance adjusters to ensure timely restoration of healthcare operations. Landlord Default Management: Identifies and manages instances of landlord non-performance or breach of contract. This includes issuing formal notices of default, overseeing the "self-help" remedy process if applicable, and collaborating with legal counsel to enforce lease obligations and recover associated costs. Patient Populatio n: N/A Employment Qualifications Required Education: Bachelor's degree; 5 years total commensurate experience considered in lieu of degree. Preferred Education: Bachelor's degree in Business Administration, Real Estate, or related field required; 10 years total commensurate experience considered in lieu of degree. Licensing/ Certification Licensure/Certification Required: N/A Licensure/Certification Preferred: CCIM, CPM Minimum Qualifications Years and Type of Required Experience: Five years of progressively more responsibility in real estate portfolio management in the healthcare industry necessary. Other Knowledge, Skills and Abilities Required: Comprehensive understanding of Stark Law, the Anti-Kickback Statute (AKS), and Fair Market Value (FMV) standards as they apply to medical office buildings and clinical space. In-depth familiarity with zoning ordinances, municipal approval processes, permitting, and environmental regulations (e.g., Phase I/II ESAs) necessary for land development. Deep expertise in the end-to-end acquisition and disposition process, including title examination, surveys, easements, and Purchase and Sale Agreements (PSAs). Proven ability to lead multidisciplinary due diligence teams-including legal counsel, engineers, and architects-to meet strict closing deadlines. Skilled in high-level negotiations for complex land deals, ground leases, and tenant improvements while maintaining professional stakeholder relationships. Demonstrated ability to identify regulatory "red flags" in lease structures and property ownership to ensure all transactions remain "commercially reasonable." Experience collaborating with city planners or government officials to secure project approvals and entitlements. Deep understanding of lease indemnity, insurance requirements, and casualty provisions to determine financial responsibility and abatement rights following a loss. Expert understanding of lease enforcement mechanisms, including default notification requirements, cure periods, and the rights of a tenant to offset rent or terminate for cause. Competency in using industry-standard tools (e.g., CoStar, GIS mapping) to perform comparable market analysis and justify site selection for new healthcare facilities. Working Conditions Periods of high stress and fluctuating workloads may occur. General office environment. Required to car travel to off-site locations, occasionally in adverse weather conditions. May have periods of constant interruptions. Prolonged periods of working alone. Physical Requirements Physical Demands: Lifting/ Carrying (0-50 lbs.), Stoop, Kneel Work Position: Sitting, Walking, Standing Additional Physical Requirements/ Hazards Physical Requirements: Reach above shoulder, Repetitive arm/hand movements Hazards: N/A EEO Employer/Disabled/Protected Veteran
06/04/2026
Full time
This Real Estate Transaction Manager oversees the strategic lifecycle of a healthcare property portfolio, managing land acquisitions, complex lease negotiations, and asset dispositions. The role ensures operational continuity by directing landlord default resolutions and casualty loss recoveries while maintaining strict financial and regulatory compliance across all health system facilities. Essential Job Statements Lease Portfolio Management: Oversees a comprehensive real estate portfolio including acute care, ambulatory, and administrative spaces to ensure alignment with organizational goals. Regulatory Compliance: Maintains strict adherence to lease terms and healthcare-specific regulations, including Stark Law and Anti-Kickback Statutes, to mitigate legal and financial risk. Acquisition & Dispositions: Participates in the end-to-end process for new lease acquisitions, land purchases, and property dispositions. This includes identifying opportunities, conducting market research, and executing the sale of non-core assets. Comprehensive Due Diligence: Directs investigative efforts for potential transactions, including Fair Market Value (FMV) assessments, environmental reviews, surveys, zoning analysis, and title encumbrances to ensure informed decision-making. Contract Negotiation: Serves as the negotiator for leases, purchase and sale agreements (PSAs), and renewals, ensuring favorable terms that prioritize the health system's strategic and operational needs. Financial Oversight: Collaborates with Finance teams to manage CAM (Common Area Maintenance) reconciliations, real estate tax payments, and long-term budget forecasting for both leased and owned assets. Stakeholder & Vendor Liaison: Acts as the primary point of contact for landlords, developers, and internal stakeholders to resolve operational issues, including maintenance, casualty losses, and facility alterations. Third-Party Oversight: Manages performance and enforces compliance for contracted building managers and third-party managed assets through routine inspections and site visits. Audit & Risk Management: Coordinates internal and external real estate audits to identify vulnerabilities and implements corrective actions to safeguard health system assets. Casualty Loss & Recovery Management: Directs the response to property damage events (fire, flood, etc.) by coordinating with landlords, risk management, and insurance adjusters to ensure timely restoration of healthcare operations. Landlord Default Management: Identifies and manages instances of landlord non-performance or breach of contract. This includes issuing formal notices of default, overseeing the "self-help" remedy process if applicable, and collaborating with legal counsel to enforce lease obligations and recover associated costs. Patient Populatio n: N/A Employment Qualifications Required Education: Bachelor's degree; 5 years total commensurate experience considered in lieu of degree. Preferred Education: Bachelor's degree in Business Administration, Real Estate, or related field required; 10 years total commensurate experience considered in lieu of degree. Licensing/ Certification Licensure/Certification Required: N/A Licensure/Certification Preferred: CCIM, CPM Minimum Qualifications Years and Type of Required Experience: Five years of progressively more responsibility in real estate portfolio management in the healthcare industry necessary. Other Knowledge, Skills and Abilities Required: Comprehensive understanding of Stark Law, the Anti-Kickback Statute (AKS), and Fair Market Value (FMV) standards as they apply to medical office buildings and clinical space. In-depth familiarity with zoning ordinances, municipal approval processes, permitting, and environmental regulations (e.g., Phase I/II ESAs) necessary for land development. Deep expertise in the end-to-end acquisition and disposition process, including title examination, surveys, easements, and Purchase and Sale Agreements (PSAs). Proven ability to lead multidisciplinary due diligence teams-including legal counsel, engineers, and architects-to meet strict closing deadlines. Skilled in high-level negotiations for complex land deals, ground leases, and tenant improvements while maintaining professional stakeholder relationships. Demonstrated ability to identify regulatory "red flags" in lease structures and property ownership to ensure all transactions remain "commercially reasonable." Experience collaborating with city planners or government officials to secure project approvals and entitlements. Deep understanding of lease indemnity, insurance requirements, and casualty provisions to determine financial responsibility and abatement rights following a loss. Expert understanding of lease enforcement mechanisms, including default notification requirements, cure periods, and the rights of a tenant to offset rent or terminate for cause. Competency in using industry-standard tools (e.g., CoStar, GIS mapping) to perform comparable market analysis and justify site selection for new healthcare facilities. Working Conditions Periods of high stress and fluctuating workloads may occur. General office environment. Required to car travel to off-site locations, occasionally in adverse weather conditions. May have periods of constant interruptions. Prolonged periods of working alone. Physical Requirements Physical Demands: Lifting/ Carrying (0-50 lbs.), Stoop, Kneel Work Position: Sitting, Walking, Standing Additional Physical Requirements/ Hazards Physical Requirements: Reach above shoulder, Repetitive arm/hand movements Hazards: N/A EEO Employer/Disabled/Protected Veteran
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Hourly Rate: $19.55 HVO As a Serverat Hyatt Vacation Club (HVC), you will be responsible for making meaningful moments for Owners, members, and guests. As a Server, you will take orders from and serve food and beverages to Owners and guests. You will add to the success of the HVC team by maintaininghigh standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations.Your responsibilities will also include but are not limited to, setting tables according to the type of event and service standards, answering questions on menu selections, and checking in with guests to ensure satisfaction with each food course and/or beverages.This position may require a background check and/or drug screen contingent on company policy and state and local requirements.Specific job duties may differ by property, size of team, or facility.Join our expanding team and become a valuable member where everyone is connected by care and inclusivity. JOB REQUIREMENTS Physical Ability-Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time or for an entire work shift. Work Schedules-Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays. Education, Certification, or Licenses Preferred - High School Diploma or G.E.D. Equivalent preferred. Customer Service-related work experience is preferred but not required. No Supervisory Experience is required. Competencies - Personal Attributes: Dependability, Presentation, Safety Orientation, Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance, Sales, Integrity Interpersonal Skills: Customer Service Orientation, Diversity Relations, Teamwork Organization: Multi-tasking, Time Management Communication: Listening, English Language Proficiency, Applied Reading Skills: Beverage Knowledge, Menu Knowledge Handling Money: Cash Handling, Cash Register ESSENTIAL FUNCTIONS General Food and Beverage Services Maintains cleanliness of work areas throughout the day, practicing clean-as-you-go procedures Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen Sets tables according to the type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards Inspects the cleanliness and presentation of all china, glass, and silver prior to use Follows appropriate procedures for serving alcohol Owner/Guest Relations Addresses guests' service needs in a professional, positive, and timely manner Thanks guests with genuine appreciation and provide a fond farewell Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible Anticipates guests' service needs, including asking questions of guests to better understand their needs watching/listening to guest preferences, and acting on them whenever possible Listens and responds positively to guest questions, concerns, and requests using brand or property-specificprocesses (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust Engages guests in conversation regarding their stay, property services, and area attractions/offerings Assists individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines Assists other associates to ensure proper coverage and prompt guest service Closing Duties Completes closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist Steps of Service Presents physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures Checks in with guests to ensure satisfaction with each food course and/or beverage Answers questions on menu selections and checks with kitchen staff whenever additional clarification is necessary Communicates with the kitchen regarding the length of wait for food items, recook orders, and product availability Communication Speaks to guests and coworkers using clear, appropriate, and professional language Cash/Bank Handling Records transactions in the POS system at the time of order Counts bank at end of shift, completes designated cashier reports, resolves any discrepancies, deposits receipts, and secures bank Follows property control audit standards and cash handling procedures Transports bank to/from the assigned workstation, following security procedures Obtains assigned bank and ensures accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times Processes all payment methods in accordance with accounting procedures and policies Policies and Procedures Protects the privacy and security of guests and coworkers. Maintains confidentiality of proprietary materials and information Ensures uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures Providesassistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines Working with Others Supports all coworkers and treats them with dignity and respect Partners with and assist others to promote an environment of teamwork and achieve common goals Handles sensitive issues with associates and/or Owner/guests with tact, respect, diplomacy, and confidentiality Develops and maintains positive and productive working relationships with other associates and departments Quality Assurance/Quality Improvement Complies with quality assurance expectations and standards Safety & Security Reportswork-related accidents, or other work-related injuries/illnessesimmediately upon occurrence to manager/supervisor or lead Identifies and corrects unsafe work procedures or conditions and/or reports them to management and security/safety personnel Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment Uses proper equipment, wear appropriate personal protective equipment (PPE), and employ correct lifting procedures, as necessary, to avoid injury Followsproperty-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters Follows policies and procedures for the safe operation and storage of tools, equipment, and machines Completes appropriate safety training and certifications to perform work tasks WORK ENVIRONMENT Work Area Expectations: Frequently Asked to Perform the Following Lift/Carry/Push/Pull Items that Weigh up to 25lbs. without assistance. Work a schedule that includes specific shifts and hours that may fluctuate based on business demands. Work in environments with exposure to outdoor elements, including cold, heat, sun and rain Use of computerized stationary and/or mobile Point of Sale (POS) system to ring in guest orders, process payment and complete shift end reports Use of Computer, telephone, and other office equipment Ability to work both indoors and outdoors Stand Walk Sit Climb Stairs Bend Stoop Crouch Reach Grasp Occasionally Asked to Perform the Following Exposure to high levels of noise Taste food to ensure quality Site Specific Requirements Free On-Site Parking Department celebrations Associate Appreciation Week Monthly associate recognition and reward programs Stipend for work shoes Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
06/03/2026
Full time
Hourly Rate: $19.55 HVO As a Serverat Hyatt Vacation Club (HVC), you will be responsible for making meaningful moments for Owners, members, and guests. As a Server, you will take orders from and serve food and beverages to Owners and guests. You will add to the success of the HVC team by maintaininghigh standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations.Your responsibilities will also include but are not limited to, setting tables according to the type of event and service standards, answering questions on menu selections, and checking in with guests to ensure satisfaction with each food course and/or beverages.This position may require a background check and/or drug screen contingent on company policy and state and local requirements.Specific job duties may differ by property, size of team, or facility.Join our expanding team and become a valuable member where everyone is connected by care and inclusivity. JOB REQUIREMENTS Physical Ability-Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time or for an entire work shift. Work Schedules-Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays. Education, Certification, or Licenses Preferred - High School Diploma or G.E.D. Equivalent preferred. Customer Service-related work experience is preferred but not required. No Supervisory Experience is required. Competencies - Personal Attributes: Dependability, Presentation, Safety Orientation, Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance, Sales, Integrity Interpersonal Skills: Customer Service Orientation, Diversity Relations, Teamwork Organization: Multi-tasking, Time Management Communication: Listening, English Language Proficiency, Applied Reading Skills: Beverage Knowledge, Menu Knowledge Handling Money: Cash Handling, Cash Register ESSENTIAL FUNCTIONS General Food and Beverage Services Maintains cleanliness of work areas throughout the day, practicing clean-as-you-go procedures Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen Sets tables according to the type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards Inspects the cleanliness and presentation of all china, glass, and silver prior to use Follows appropriate procedures for serving alcohol Owner/Guest Relations Addresses guests' service needs in a professional, positive, and timely manner Thanks guests with genuine appreciation and provide a fond farewell Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible Anticipates guests' service needs, including asking questions of guests to better understand their needs watching/listening to guest preferences, and acting on them whenever possible Listens and responds positively to guest questions, concerns, and requests using brand or property-specificprocesses (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust Engages guests in conversation regarding their stay, property services, and area attractions/offerings Assists individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines Assists other associates to ensure proper coverage and prompt guest service Closing Duties Completes closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist Steps of Service Presents physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures Checks in with guests to ensure satisfaction with each food course and/or beverage Answers questions on menu selections and checks with kitchen staff whenever additional clarification is necessary Communicates with the kitchen regarding the length of wait for food items, recook orders, and product availability Communication Speaks to guests and coworkers using clear, appropriate, and professional language Cash/Bank Handling Records transactions in the POS system at the time of order Counts bank at end of shift, completes designated cashier reports, resolves any discrepancies, deposits receipts, and secures bank Follows property control audit standards and cash handling procedures Transports bank to/from the assigned workstation, following security procedures Obtains assigned bank and ensures accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times Processes all payment methods in accordance with accounting procedures and policies Policies and Procedures Protects the privacy and security of guests and coworkers. Maintains confidentiality of proprietary materials and information Ensures uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures Providesassistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines Working with Others Supports all coworkers and treats them with dignity and respect Partners with and assist others to promote an environment of teamwork and achieve common goals Handles sensitive issues with associates and/or Owner/guests with tact, respect, diplomacy, and confidentiality Develops and maintains positive and productive working relationships with other associates and departments Quality Assurance/Quality Improvement Complies with quality assurance expectations and standards Safety & Security Reportswork-related accidents, or other work-related injuries/illnessesimmediately upon occurrence to manager/supervisor or lead Identifies and corrects unsafe work procedures or conditions and/or reports them to management and security/safety personnel Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment Uses proper equipment, wear appropriate personal protective equipment (PPE), and employ correct lifting procedures, as necessary, to avoid injury Followsproperty-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters Follows policies and procedures for the safe operation and storage of tools, equipment, and machines Completes appropriate safety training and certifications to perform work tasks WORK ENVIRONMENT Work Area Expectations: Frequently Asked to Perform the Following Lift/Carry/Push/Pull Items that Weigh up to 25lbs. without assistance. Work a schedule that includes specific shifts and hours that may fluctuate based on business demands. Work in environments with exposure to outdoor elements, including cold, heat, sun and rain Use of computerized stationary and/or mobile Point of Sale (POS) system to ring in guest orders, process payment and complete shift end reports Use of Computer, telephone, and other office equipment Ability to work both indoors and outdoors Stand Walk Sit Climb Stairs Bend Stoop Crouch Reach Grasp Occasionally Asked to Perform the Following Exposure to high levels of noise Taste food to ensure quality Site Specific Requirements Free On-Site Parking Department celebrations Associate Appreciation Week Monthly associate recognition and reward programs Stipend for work shoes Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Traveling Recertification Specialist - Compliance and Leasing Division The Pratum Compliance and Leasing division is a professional, fast-paced, collaborative organization, seeking to expand by providing consulting services in the apartment industry. On-site quality service is our goal, and we are committed to helping our team members accomplish it with any available tools and resources at hand. IMPORTANT: This is not a work-from-home position but will require up to 100% travel to work on-site at any assigned multi-family apartment community worksite project in the United States. Candidates must be flexible to travel weekly as required. This position is responsible for providing certification, recertification, and leasing for assigned residential multifamily apartment communities. This role will require travel throughout Pratum's portfolio nationwide as well as in support of other third party management clients. Although the Washington DC Metropolitan area, including Virginia and Maryland are primarily be where support is needed, such that reliable transportation for regional travel is a requirement, - This role will require travel nationwide to support third party management clients, as well as supporting Pratum's portfolio within the Washington DC Metropolitan area, including Virginia and Maryland are primarily be where support is needed, such that reliable transportation for regional travel is a requirement, overnight and multi-day travel to any state for operational coverage is a requirement of the role. This role requires that the candidate live within 30-45 minutes of a major metropolitan airport, preferably in the mid-Atlantic (e.g. DC, MD, VA, WV, PA, DE, NC, SC), northeast (e.g. NJ, NY), midwest (e.g. IN, OH, IL, KY, KS), south (e.g. TX, FL, OK, AR). Position Overview As a Traveling Recertification Specialist at our company, you will be responsible for performing core responsibilities to meet company objectives, working closely with tenants and applicants. Your duties will include completing various projects at an on-site level, effective communication with our clients, building effective relationships and transmitting information to coworkers and managers using multiple platforms. Our organization is looking for innovative, goal-oriented individuals who can demonstrate the ability to prioritize their responsibilities effectively, so we are seeking experienced employees who can work both independently and in teams. This job is for individuals who can work under strict deadlines and under pressure. Our agents will ensure management complies with Local, State and Federal rules and regulations. Some of the responsibilities are but not limited to: Essential Duties and Responsibilities: Leasing and processing applications following on-site client policies and procedures Assist with move-ins/move-outs Complete Annual and Interim recertifications, including: Scheduling and administering resident interviews Coordinating on-site data collections and processing of resident information Scheduling resident recertification interviews Insuring proper calculation of income, assets, rent levels, etc. Coordinating apartment inspections for recertification's Maintaining resident files in accordance with company policy & regulatory agency policy Rehabilitation, brand new lease-ups, and re-syndication processes Assisting management to prepare for state audits Additional tasks, duties and responsibilities assigned as needed Requirements: Impeccable customer service skills Strong verbal and written communication skills Must have a minimum two (2) years recertification experience with a preference for professional certification(s) such as Certified Occupancy Specialist (COS), Tax Credit Specialist (TCS), or any of the industry HUD and LIHTC designations required- Section 8 or Public Housing is acceptable Have the ability to multi-task within time constraints Must have excellent attention to detail and ability to work independently Proficient in Word, Excel, Outlook, Property Management Software and Internet literate Have a full understanding of the requirements for HUD and LIHTC programs Prior LIHTC recertification experience is necessary Strong understanding of the HUD 4350, experience with the 236 program and their CPO Section 8 experience A MUST Tax Credit experience A MUST Public Housing experience A MUST Bilingual English/Spanish is desired Workplace Requirements As indicated in the job title, this role will require travel up to 100% to assigned worksites with clients which could be located anywhere in the United States. This is not a remote-work position. Monday-through-Friday is the primary work schedule, but evenings and/or weekends may be required on a regular basis and may not be fully known in advance. This role is non-exempt and has an anticipated hourly pay range of $22-$26/hour ( $45k-54k annually) for a new employee depending on a number of relevant factors including individuals' experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. This non-exempt role will be eligible for overtime for all hours worked in excess of 40 per week. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 1 week sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company's website. To learn more about our company and our benefits, go to: Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.
06/03/2026
Full time
Traveling Recertification Specialist - Compliance and Leasing Division The Pratum Compliance and Leasing division is a professional, fast-paced, collaborative organization, seeking to expand by providing consulting services in the apartment industry. On-site quality service is our goal, and we are committed to helping our team members accomplish it with any available tools and resources at hand. IMPORTANT: This is not a work-from-home position but will require up to 100% travel to work on-site at any assigned multi-family apartment community worksite project in the United States. Candidates must be flexible to travel weekly as required. This position is responsible for providing certification, recertification, and leasing for assigned residential multifamily apartment communities. This role will require travel throughout Pratum's portfolio nationwide as well as in support of other third party management clients. Although the Washington DC Metropolitan area, including Virginia and Maryland are primarily be where support is needed, such that reliable transportation for regional travel is a requirement, - This role will require travel nationwide to support third party management clients, as well as supporting Pratum's portfolio within the Washington DC Metropolitan area, including Virginia and Maryland are primarily be where support is needed, such that reliable transportation for regional travel is a requirement, overnight and multi-day travel to any state for operational coverage is a requirement of the role. This role requires that the candidate live within 30-45 minutes of a major metropolitan airport, preferably in the mid-Atlantic (e.g. DC, MD, VA, WV, PA, DE, NC, SC), northeast (e.g. NJ, NY), midwest (e.g. IN, OH, IL, KY, KS), south (e.g. TX, FL, OK, AR). Position Overview As a Traveling Recertification Specialist at our company, you will be responsible for performing core responsibilities to meet company objectives, working closely with tenants and applicants. Your duties will include completing various projects at an on-site level, effective communication with our clients, building effective relationships and transmitting information to coworkers and managers using multiple platforms. Our organization is looking for innovative, goal-oriented individuals who can demonstrate the ability to prioritize their responsibilities effectively, so we are seeking experienced employees who can work both independently and in teams. This job is for individuals who can work under strict deadlines and under pressure. Our agents will ensure management complies with Local, State and Federal rules and regulations. Some of the responsibilities are but not limited to: Essential Duties and Responsibilities: Leasing and processing applications following on-site client policies and procedures Assist with move-ins/move-outs Complete Annual and Interim recertifications, including: Scheduling and administering resident interviews Coordinating on-site data collections and processing of resident information Scheduling resident recertification interviews Insuring proper calculation of income, assets, rent levels, etc. Coordinating apartment inspections for recertification's Maintaining resident files in accordance with company policy & regulatory agency policy Rehabilitation, brand new lease-ups, and re-syndication processes Assisting management to prepare for state audits Additional tasks, duties and responsibilities assigned as needed Requirements: Impeccable customer service skills Strong verbal and written communication skills Must have a minimum two (2) years recertification experience with a preference for professional certification(s) such as Certified Occupancy Specialist (COS), Tax Credit Specialist (TCS), or any of the industry HUD and LIHTC designations required- Section 8 or Public Housing is acceptable Have the ability to multi-task within time constraints Must have excellent attention to detail and ability to work independently Proficient in Word, Excel, Outlook, Property Management Software and Internet literate Have a full understanding of the requirements for HUD and LIHTC programs Prior LIHTC recertification experience is necessary Strong understanding of the HUD 4350, experience with the 236 program and their CPO Section 8 experience A MUST Tax Credit experience A MUST Public Housing experience A MUST Bilingual English/Spanish is desired Workplace Requirements As indicated in the job title, this role will require travel up to 100% to assigned worksites with clients which could be located anywhere in the United States. This is not a remote-work position. Monday-through-Friday is the primary work schedule, but evenings and/or weekends may be required on a regular basis and may not be fully known in advance. This role is non-exempt and has an anticipated hourly pay range of $22-$26/hour ( $45k-54k annually) for a new employee depending on a number of relevant factors including individuals' experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. This non-exempt role will be eligible for overtime for all hours worked in excess of 40 per week. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 1 week sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company's website. To learn more about our company and our benefits, go to: Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.
General Maintenance Manager The General Maintenance Manager, oversees all maintenance, in-house and contract repair work at several affordable housing multi-family properties and scattered sites in Northern Virginia, Maryland, D.C., and the surrounding areas. Take a portfolio manager's approach to ensure systematic, comprehensive and consistent processes and practices across the portfolio, ensure safe, clean and orderly environments with optimum curb appeal, excellent property condition with a concern for sustainable practices and products in a cost-effective manner. Ensures compliance and readiness for periodic inspections and site visits by a wide range of investors, agencies and other partners such as HUD (INSPIRE) and state/local entities etc. Establish and implement a consistent, effective Preventive Maintenance program across the portfolio. Works with single owner/client to include support and collaboration with development, asset management and Pratum leadership. Demonstrates outstanding leadership, customer service and communication skills that contribute to an environment characterized by professionalism, teamwork and mutual respect for staff and residents alike; set example for site staff in matters of attitude, appearance and demeanor. PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES • Regularly and for specific events, such as annual inspections, apartment turnovers, etc., conduct and manage inspections of Site, Building and Units of the property to identify maintenance issues and schedule work needed • Supervise capital projects as needed • Coordinate with Regional Property Manager and ownership on other special projects for this property portfolio • Permit expediting and coordination as needed • Evaluate properties and teams and make recommendations to property and regional managers • Manage and assist all aspects of the maintenance budget and cost control processes including staff and outside contractors, material, equipment and tool inventories, major capital improvements and planning • Stay up-to-date and incorporate industry standards in the utility consumption management and application programs as well as appliances, heating and water plant replacement • Effectively utilize Yardi or other applicable utility management system resources • Access Yardi to pull reports and make ready reports • Prioritize safety and be knowledgeable of OSHA and EPA regulations (MSDS etc.) associated with products/equipment used in the work of the maintenance department • Be aware of any hazards known or found to be present on properties in an effort to maintain a safe environment for residents, staff and visitors • Develop, implement, maintain and train all Emergency and Disaster Plans, Integrated Pest Management, Environmental Hazards and all Safety related procedures and policies • Support procurement and performance services related to maintenance, including, but not limited to, vendor service and general contracts, such as waste disposal, preventive maintenance, pest management, capital projects and repairs at the sites and all associated equipment in a safe and workmanlike manner in accordance with company policies and procedures • Responsible for managing and planning all periodic inspections and recurring work orders with special emphasis on the preventive maintenance needs of the properties • Responsible for planning, scheduling, coordinating, and implementing preventive maintenance; maintaining reports and logs relative to replacement and maintenance with warranty dates and serial numbers for HVAC equipment, appliances, vehicles, large power tools and equipment, and all major capital improvements such as carpet and roofing replacement • Establish systems and processes for sites to manage and protect electronic and physical as-built drawings, warranties, system maintenance and product documentation, and operations and maintenance manuals, including familiarizing oneself with all the components of the properties as well as the technical ability of staff • To be thoroughly knowledgeable of and supportive of company policy relating to key personnel, including, but not limited to, evaluating, providing performance feedback, recruiting, training and development of staff • Review and manage shop and maintenance/storage areas for organization and safety compliance • Perform quarterly audits of emergency systems and maintenance logs • Conduct and document structured quarterly physical inspections of all properties • Contribute to long-term capital improvements planning, including review of Property Critical Needs Assessments (PCNAs), both interior and exterior • Partnering collaboratively with Community Managers, Maintenance Supervisors, Regional Property Managers and others in the supervision of on-site maintenance and other technical staff • Other position-related jobs, duties, tasks, responsibilities, projects and assignments as directed by management REQUIRED QUALIFICATIONS - SKILLS, EXPERIENCE, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • 10+ years related technical, multi-family and multi-site residential maintenance experience required, including 5+ years of staff supervisory/management experience • Ensures that all maintenance activities comply with relevant regulations, including those related to affordable housing (INSPIRE), safety, and environmental protection • At lease 5 years of INSPIRE/REAC Inspection experience. • Vocational/Technical diploma desired, along with industry/technical certifications (e.g. HVAC, EPA, etc.); bachelors' degree preferred • Strong knowledge of building systems and construction methods, including mechanical, plumbing, roofing, HVAC, electrical and elevators in high-rise, mid-rise and garden style communities, experience to include a strong understanding of complex central plant mechanical systems (cooling towers, heat exchangers, boilers, chillers, pumping systems, BAS) and site life safety systems (fire panel, wet/dry sprinklers, generators, etc.) and elevator maintenance • Experience with INSPIRE/REAC Inspections • Outstanding computer skills required, including proficiency with Microsoft Office suite (Word, Excel, Project, PowerPoint, etc.), Yardi, internet knowledge and ability to research • Outstanding reading and writing skills required (fluency in English), along with prior experience in interpreting building schematics, blueprints, design and construction documents, writing policies, etc. • Ability to evaluate contractor proposals for feasibility and cost reasonableness • Outstanding interpersonal, communication and speaking skills required • Ability to collaborate with others, deliver presentations, and build relationships at all levels, including maintenance employees, on-site management, property ownership and corporate staff • Extensive experience and familiarity with affordable housing requirements (HUD, INSPIRE/REAC etc.), including serving in a lead capacity with preparation and compliance • Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local and state building codes • Strong leadership, drive and initiative • Outstanding organizational planning and time management skills, including the ability to manage and prioritize multiple projects and priorities • Strong attention to detail • Adept at leading projects, managing deliverables, pulling teams together and facilitating effective collaboration to achieve successful outcomes • While performing the duties of this job, the employee must frequently lift and/or move up to 50 pounds independently and occasionally move up to 100 pounds or more with assistance. • Must have reliable transportation, unrestricted driver's license and insurance, and ability to meet both attendance/punctuality requirements as well as travel between work sites that are geographically distributed in the Ft. Lauderdale and Ft. Myers metropolitan areas WORK ENVIRONMENT: The role will be based in the District of Columbia, but be responsible for overseeing scattered sites in the DMV area. The primary schedule is Monday-Friday from 8:30-5:30; the schedule may shift to start earlier, end later, or involve weekend work based on business needs. The incumbent is expected to exercise appropriate judgment in adjusting their own schedule to shifting property operational demands. Must be reachable at all times via phone when not at work for an emergency consultation or on-call support, except during approved time off. May be expected to report to properties as needed, including after-hours, for emergencies such as a fire, flood or situations which may involve insurance claims. Physical Demands: Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance. Learning & Development: Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed. This role is exempt and has an anticipated annual pay range of $85k-95k for a new employee depending on a number of relevant factors including individuals' experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance . click apply for full job details
06/03/2026
Full time
General Maintenance Manager The General Maintenance Manager, oversees all maintenance, in-house and contract repair work at several affordable housing multi-family properties and scattered sites in Northern Virginia, Maryland, D.C., and the surrounding areas. Take a portfolio manager's approach to ensure systematic, comprehensive and consistent processes and practices across the portfolio, ensure safe, clean and orderly environments with optimum curb appeal, excellent property condition with a concern for sustainable practices and products in a cost-effective manner. Ensures compliance and readiness for periodic inspections and site visits by a wide range of investors, agencies and other partners such as HUD (INSPIRE) and state/local entities etc. Establish and implement a consistent, effective Preventive Maintenance program across the portfolio. Works with single owner/client to include support and collaboration with development, asset management and Pratum leadership. Demonstrates outstanding leadership, customer service and communication skills that contribute to an environment characterized by professionalism, teamwork and mutual respect for staff and residents alike; set example for site staff in matters of attitude, appearance and demeanor. PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES • Regularly and for specific events, such as annual inspections, apartment turnovers, etc., conduct and manage inspections of Site, Building and Units of the property to identify maintenance issues and schedule work needed • Supervise capital projects as needed • Coordinate with Regional Property Manager and ownership on other special projects for this property portfolio • Permit expediting and coordination as needed • Evaluate properties and teams and make recommendations to property and regional managers • Manage and assist all aspects of the maintenance budget and cost control processes including staff and outside contractors, material, equipment and tool inventories, major capital improvements and planning • Stay up-to-date and incorporate industry standards in the utility consumption management and application programs as well as appliances, heating and water plant replacement • Effectively utilize Yardi or other applicable utility management system resources • Access Yardi to pull reports and make ready reports • Prioritize safety and be knowledgeable of OSHA and EPA regulations (MSDS etc.) associated with products/equipment used in the work of the maintenance department • Be aware of any hazards known or found to be present on properties in an effort to maintain a safe environment for residents, staff and visitors • Develop, implement, maintain and train all Emergency and Disaster Plans, Integrated Pest Management, Environmental Hazards and all Safety related procedures and policies • Support procurement and performance services related to maintenance, including, but not limited to, vendor service and general contracts, such as waste disposal, preventive maintenance, pest management, capital projects and repairs at the sites and all associated equipment in a safe and workmanlike manner in accordance with company policies and procedures • Responsible for managing and planning all periodic inspections and recurring work orders with special emphasis on the preventive maintenance needs of the properties • Responsible for planning, scheduling, coordinating, and implementing preventive maintenance; maintaining reports and logs relative to replacement and maintenance with warranty dates and serial numbers for HVAC equipment, appliances, vehicles, large power tools and equipment, and all major capital improvements such as carpet and roofing replacement • Establish systems and processes for sites to manage and protect electronic and physical as-built drawings, warranties, system maintenance and product documentation, and operations and maintenance manuals, including familiarizing oneself with all the components of the properties as well as the technical ability of staff • To be thoroughly knowledgeable of and supportive of company policy relating to key personnel, including, but not limited to, evaluating, providing performance feedback, recruiting, training and development of staff • Review and manage shop and maintenance/storage areas for organization and safety compliance • Perform quarterly audits of emergency systems and maintenance logs • Conduct and document structured quarterly physical inspections of all properties • Contribute to long-term capital improvements planning, including review of Property Critical Needs Assessments (PCNAs), both interior and exterior • Partnering collaboratively with Community Managers, Maintenance Supervisors, Regional Property Managers and others in the supervision of on-site maintenance and other technical staff • Other position-related jobs, duties, tasks, responsibilities, projects and assignments as directed by management REQUIRED QUALIFICATIONS - SKILLS, EXPERIENCE, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • 10+ years related technical, multi-family and multi-site residential maintenance experience required, including 5+ years of staff supervisory/management experience • Ensures that all maintenance activities comply with relevant regulations, including those related to affordable housing (INSPIRE), safety, and environmental protection • At lease 5 years of INSPIRE/REAC Inspection experience. • Vocational/Technical diploma desired, along with industry/technical certifications (e.g. HVAC, EPA, etc.); bachelors' degree preferred • Strong knowledge of building systems and construction methods, including mechanical, plumbing, roofing, HVAC, electrical and elevators in high-rise, mid-rise and garden style communities, experience to include a strong understanding of complex central plant mechanical systems (cooling towers, heat exchangers, boilers, chillers, pumping systems, BAS) and site life safety systems (fire panel, wet/dry sprinklers, generators, etc.) and elevator maintenance • Experience with INSPIRE/REAC Inspections • Outstanding computer skills required, including proficiency with Microsoft Office suite (Word, Excel, Project, PowerPoint, etc.), Yardi, internet knowledge and ability to research • Outstanding reading and writing skills required (fluency in English), along with prior experience in interpreting building schematics, blueprints, design and construction documents, writing policies, etc. • Ability to evaluate contractor proposals for feasibility and cost reasonableness • Outstanding interpersonal, communication and speaking skills required • Ability to collaborate with others, deliver presentations, and build relationships at all levels, including maintenance employees, on-site management, property ownership and corporate staff • Extensive experience and familiarity with affordable housing requirements (HUD, INSPIRE/REAC etc.), including serving in a lead capacity with preparation and compliance • Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local and state building codes • Strong leadership, drive and initiative • Outstanding organizational planning and time management skills, including the ability to manage and prioritize multiple projects and priorities • Strong attention to detail • Adept at leading projects, managing deliverables, pulling teams together and facilitating effective collaboration to achieve successful outcomes • While performing the duties of this job, the employee must frequently lift and/or move up to 50 pounds independently and occasionally move up to 100 pounds or more with assistance. • Must have reliable transportation, unrestricted driver's license and insurance, and ability to meet both attendance/punctuality requirements as well as travel between work sites that are geographically distributed in the Ft. Lauderdale and Ft. Myers metropolitan areas WORK ENVIRONMENT: The role will be based in the District of Columbia, but be responsible for overseeing scattered sites in the DMV area. The primary schedule is Monday-Friday from 8:30-5:30; the schedule may shift to start earlier, end later, or involve weekend work based on business needs. The incumbent is expected to exercise appropriate judgment in adjusting their own schedule to shifting property operational demands. Must be reachable at all times via phone when not at work for an emergency consultation or on-call support, except during approved time off. May be expected to report to properties as needed, including after-hours, for emergencies such as a fire, flood or situations which may involve insurance claims. Physical Demands: Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance. Learning & Development: Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed. This role is exempt and has an anticipated annual pay range of $85k-95k for a new employee depending on a number of relevant factors including individuals' experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am CST to 10:00 pm EST with two days off. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated professionals to work in our Chesapeake office at 1341 Crossways Blvd, Chesapeake, VA 23320 for future insurance sales and customer service opportunities in June and July 2026. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Up to 1 year needs based sales and/or customer service experience in insurance, financial services and/or relevant direct customer service. Acquire and maintain Property & Casualty (P&C) license and state registrations, within 90 days of hire. (Training, Licensing and State registration fees paid for by USAA.) Demonstrated communication, problem-solving, and critical thinking skills to effectively respond to routine member inquiries. Effective time management and organizational skills. Successful completion of a job-related assessment may be required What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 9:30AM-6:00PM Local Time Work Schedule: Monday - Friday 9:00AM-5:30PM Local Time USAA provides support to our members 7 days a week. All work schedules for this role are 40 hours per week . Work schedules are assigned based on business need and are subject to change to ensure adequate coverage for our members. Compensation range: The hiring range for this position is: $45,010-$46,010 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am CST to 10:00 pm EST with two days off. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated professionals to work in our Chesapeake office at 1341 Crossways Blvd, Chesapeake, VA 23320 for future insurance sales and customer service opportunities in June and July 2026. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Up to 1 year needs based sales and/or customer service experience in insurance, financial services and/or relevant direct customer service. Acquire and maintain Property & Casualty (P&C) license and state registrations, within 90 days of hire. (Training, Licensing and State registration fees paid for by USAA.) Demonstrated communication, problem-solving, and critical thinking skills to effectively respond to routine member inquiries. Effective time management and organizational skills. Successful completion of a job-related assessment may be required What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 9:30AM-6:00PM Local Time Work Schedule: Monday - Friday 9:00AM-5:30PM Local Time USAA provides support to our members 7 days a week. All work schedules for this role are 40 hours per week . Work schedules are assigned based on business need and are subject to change to ensure adequate coverage for our members. Compensation range: The hiring range for this position is: $45,010-$46,010 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in June and July we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Chesapeake office at 1341 Crossways Blvd, Chesapeake, VA 23320 office. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Training Schedule: Monday - Friday 9:00AM-5:30PM Local Time Work Schedule: Monday - Friday 9:00AM-5:30PM Local Time USAA provides support to our members 7 days a week. All work schedules for this role are 40 hours per week . Work schedules are assigned based on business need and are subject to change to ensure adequate coverage for our members. Compensation range: The hiring range for this position is: $48,800 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in June and July we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Chesapeake office at 1341 Crossways Blvd, Chesapeake, VA 23320 office. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Training Schedule: Monday - Friday 9:00AM-5:30PM Local Time Work Schedule: Monday - Friday 9:00AM-5:30PM Local Time USAA provides support to our members 7 days a week. All work schedules for this role are 40 hours per week . Work schedules are assigned based on business need and are subject to change to ensure adequate coverage for our members. Compensation range: The hiring range for this position is: $48,800 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Position Summary Reporting to the AVP of Resort Operations & Experience, the Administrative Coordinator, Resort Operations ("the Coordinator") is responsible for supporting the Corporate Resort Operations team. This position is part of the organization's Resort Operations Corporate team and will provide administrative and project coordination support for all of the Operations Programs and Services team, as assigned. Success in this position is accomplished through an understanding of business operations, existing Resort Operations training programs, and MVW protocols. Expected Contributions The Coordinator's responsibilities include but are not limited to the following: Schedule and coordinate meetings, webinars, on-site and remote training sessions, to include the: creation and distribution of agendas and pre-reads (as appropriate) timely communication of meeting invites, and distribution of training materials in partnership with the Resort Operations Training team. meeting supplies (e.g., copying and distributing materials, arranging room set-up and necessary food and beverage). Coordinate communications for project updates across the global Resort Operations team. Collaborate with RO administrators to coordinate webinars that provide updates to field leaders on resort operations projects or initiatives. Prepare meeting notes, summaries, and follow-up communications. Assist with preparation of presentations, reports, and reference materials. Coordinate payment of invoices for resort operations projects and initiatives. Coordinate project tracking baselines in Pacer, or other systems, to ensure field accountability for projects or tasks. Operational Support Manage Resort Operations Programs and Services calendar to ensure no overlap on key initiatives. Manage email inboxes for Resort Operations - both corporate and field support. Maintain Corporate Resort Operations TRIP pages, as assigned. Maintain organized trackers, files, and shared documentation for all resort operations property initiatives. Maintain product and program materials for all Resort Operations initiatives. Maintain property information database, ensuring accurate room counts, updated property codes, and other key details for each resort. Track routine action items and deadlines as directed. Support data collection, basic reporting, and information gathering. Communicate professionally with internal stakeholders. Respond to routine requests and escalate issues as appropriate. Maintain contracts for all resort operations projects and programs. Event Planning Assist with Resort Operations events e.g. quarterly town halls, ROAR celebrations etc. Partner with the Senior Administrative Assistant to evaluate meeting and events to prioritize and allocate appropriate resources. Support the Training Team to ensure scheduled training programs are running smoothly and as efficiently as possible. Planning and Organizing Make travel arrangements and coordinate logistics including transportation and lodging arrangements. Prepare and submit expense reports, payroll support, and invoices. Coordinate calendars, including scheduling and canceling meetings, and bring high-priority scheduling issues to managers' attention. Policies and Procedures Maintain confidentiality of proprietary materials and information. Protect the privacy and security of customers and co-workers. Follow company and department policies and procedures. Research questions and problems; assist with problem-solving; refer complex issues to supervisor. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors. Customer Relations Address customers' service needs in a professional, positive, and timely manner. Actively listen and respond positively to the questions, concerns, and requests of others. Collaborate with other employees to ensure proper coverage and service. Working with Others Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Actively listen to and consider the concerns of other employees, responding appropriately and effectively. Communication Discuss work topics, activities, or problems with co-workers, supervisors, or managers using proper discretion. Speak to guests and co-workers using clear, appropriate and professional language. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Prepare and review written documents (i.e. daily logs, business letters, memoranda, reports), including proofreading, editing, written information to ensure accuracy and completeness. Talk with and listen to other employees to effectively exchange information. Quality Assurance Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Computer Skills Use computer systems and software packages to input, access, modify, store, or output information. Enter and retrieve information contained in computer databases using standard computer equipment and technology (e.g. a keyboard and mouse) to update records, files, reservations and answer inquiries from customers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Physical Tasks Enter and locate work-related information using computers and/or other methods. Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance. Candidate Profile Education Bachelor's degree in Hospitality Management, Business Administration, or a related discipline, preferred. High School diploma or GED required. Experience Minimum of one (1) year of work experience in the hospitality industry. Skills/Attributes Must be a self-starter with a professional demeanor, well-organized, innovative thinker, and possess a strong attention to detail. Excellent organizational and time management skills to manage multiple tasks, projects, and juggle priorities. Excellent interpersonal skills to engage with cross-functional teams, customers, field leaders, and senior management to achieve set goals. Proficiency in Microsoft Office 365 applications and add-in tools (i.e., Excel, Word, PowerPoint, Teams, Outlook, SharePoint, etc.). Ability to work flexibly and effectively with others (team player). Capability to manage multiple priorities and commitments concurrently. Ability to follow procedures accurately and consistently. Demonstrated critical thinking skills. Excellent verbal and written communication skills. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
06/03/2026
Full time
Position Summary Reporting to the AVP of Resort Operations & Experience, the Administrative Coordinator, Resort Operations ("the Coordinator") is responsible for supporting the Corporate Resort Operations team. This position is part of the organization's Resort Operations Corporate team and will provide administrative and project coordination support for all of the Operations Programs and Services team, as assigned. Success in this position is accomplished through an understanding of business operations, existing Resort Operations training programs, and MVW protocols. Expected Contributions The Coordinator's responsibilities include but are not limited to the following: Schedule and coordinate meetings, webinars, on-site and remote training sessions, to include the: creation and distribution of agendas and pre-reads (as appropriate) timely communication of meeting invites, and distribution of training materials in partnership with the Resort Operations Training team. meeting supplies (e.g., copying and distributing materials, arranging room set-up and necessary food and beverage). Coordinate communications for project updates across the global Resort Operations team. Collaborate with RO administrators to coordinate webinars that provide updates to field leaders on resort operations projects or initiatives. Prepare meeting notes, summaries, and follow-up communications. Assist with preparation of presentations, reports, and reference materials. Coordinate payment of invoices for resort operations projects and initiatives. Coordinate project tracking baselines in Pacer, or other systems, to ensure field accountability for projects or tasks. Operational Support Manage Resort Operations Programs and Services calendar to ensure no overlap on key initiatives. Manage email inboxes for Resort Operations - both corporate and field support. Maintain Corporate Resort Operations TRIP pages, as assigned. Maintain organized trackers, files, and shared documentation for all resort operations property initiatives. Maintain product and program materials for all Resort Operations initiatives. Maintain property information database, ensuring accurate room counts, updated property codes, and other key details for each resort. Track routine action items and deadlines as directed. Support data collection, basic reporting, and information gathering. Communicate professionally with internal stakeholders. Respond to routine requests and escalate issues as appropriate. Maintain contracts for all resort operations projects and programs. Event Planning Assist with Resort Operations events e.g. quarterly town halls, ROAR celebrations etc. Partner with the Senior Administrative Assistant to evaluate meeting and events to prioritize and allocate appropriate resources. Support the Training Team to ensure scheduled training programs are running smoothly and as efficiently as possible. Planning and Organizing Make travel arrangements and coordinate logistics including transportation and lodging arrangements. Prepare and submit expense reports, payroll support, and invoices. Coordinate calendars, including scheduling and canceling meetings, and bring high-priority scheduling issues to managers' attention. Policies and Procedures Maintain confidentiality of proprietary materials and information. Protect the privacy and security of customers and co-workers. Follow company and department policies and procedures. Research questions and problems; assist with problem-solving; refer complex issues to supervisor. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors. Customer Relations Address customers' service needs in a professional, positive, and timely manner. Actively listen and respond positively to the questions, concerns, and requests of others. Collaborate with other employees to ensure proper coverage and service. Working with Others Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Actively listen to and consider the concerns of other employees, responding appropriately and effectively. Communication Discuss work topics, activities, or problems with co-workers, supervisors, or managers using proper discretion. Speak to guests and co-workers using clear, appropriate and professional language. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Prepare and review written documents (i.e. daily logs, business letters, memoranda, reports), including proofreading, editing, written information to ensure accuracy and completeness. Talk with and listen to other employees to effectively exchange information. Quality Assurance Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Computer Skills Use computer systems and software packages to input, access, modify, store, or output information. Enter and retrieve information contained in computer databases using standard computer equipment and technology (e.g. a keyboard and mouse) to update records, files, reservations and answer inquiries from customers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Physical Tasks Enter and locate work-related information using computers and/or other methods. Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance. Candidate Profile Education Bachelor's degree in Hospitality Management, Business Administration, or a related discipline, preferred. High School diploma or GED required. Experience Minimum of one (1) year of work experience in the hospitality industry. Skills/Attributes Must be a self-starter with a professional demeanor, well-organized, innovative thinker, and possess a strong attention to detail. Excellent organizational and time management skills to manage multiple tasks, projects, and juggle priorities. Excellent interpersonal skills to engage with cross-functional teams, customers, field leaders, and senior management to achieve set goals. Proficiency in Microsoft Office 365 applications and add-in tools (i.e., Excel, Word, PowerPoint, Teams, Outlook, SharePoint, etc.). Ability to work flexibly and effectively with others (team player). Capability to manage multiple priorities and commitments concurrently. Ability to follow procedures accurately and consistently. Demonstrated critical thinking skills. Excellent verbal and written communication skills. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Application Deadline: 06/18/2026 Address: 320 S Canal Street Job Family Group: Customer Shared Services Delivers an exceptional customer experience for a defined portfolio of high risk borrowing accounts by applying expertise to reduce the Bank's loss exposure and manage risks. Advises internal and external stakeholders on complex, high-risk credit risk transactions and mitigation strategies. Makes credit decisions/recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy & Procedures. Works with stakeholders to deepen relationships and grow the overall profitability of the portfolio. Recommends alternatives to credit proposals e.g. restructuring of the application and/or use of special loan plans available. Contributes to the development and implementation of lending related policies and procedures. Acts as a trusted advisor to assigned business/group. Influences and negotiates to achieve business objectives; includes action plans with debtor and guarantors. Recommends and implements solutions based on analysis of issues and implications for the business. Assists in the development of strategic plans. Identifies emerging issues and trends to inform decision-making. Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences. Helps determine business priorities and best sequence for execution of business/group strategy. Conducts independent analysis and assessment to resolve strategic issues. Ensures alignment between stakeholders. Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting. Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels. Provides technical expertise to other team members, acting as a go-to person for the team. Supports the manager by coordinating and managing workflow and exception requests; escalates any concerns. Provides input into the planning and implementation of operational programs. Monitors the financial and risk performance of account portfolio; performs financial and risk analysis of customer and account information to provide insights and recommendations on how to improve quality, liquidity and Bank's security position. Documents decisions on credit transactions with rationale that can be understood and explained to customers. Identifies and advises on terms, conditions and collateral requirements for the transaction decision as well as alternative solutions. Keeps abreast of economic and market developments within the portfolio to inform decision making and credit risk policies. Maintains and enhances knowledge around lending issues, including loan structure, collateral, foreclosure, bankruptcy and the various regulations that directly impact the Bank. Provides credit risk coaching and advice to sales & service employees to increase awareness of risk, policy, and knowledge of structuring transactions. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Builds effective relationships with internal/external stakeholders; includes legal and insolvency professionals and other consultants/advisors in the commercial business community. Gathers and formats data into regular and ad-hoc reports, and dashboards. Monitors and tracks performance and addresses any issues. Provides input into the planning and implementation of operational programs. Executes work to deliver timely, accurate, and efficient service. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Provides specialized consulting, analytical and technical support. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently and regularly handles non-routine situations. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations. Qualifications: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Credit Qualifications and associated credit knowledge and skills according to the established qualification standards. In-depth knowledge of banking products & services. In-depth knowledge of industry trends and regulations. In-depth knowledge of credit portfolio management policies & procedures, and financing guidelines. Proven leadership skills and highly developed coaching skills. Deep knowledge and technical proficiency gained through extensive education and business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Data driven decision making - In-depth. Hybrid work model: On-site presence required 3 days per week. Salary : $81,400.00 - $151,800.00 Pay Type: Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset. To find out more visit us at BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
06/02/2026
Full time
Application Deadline: 06/18/2026 Address: 320 S Canal Street Job Family Group: Customer Shared Services Delivers an exceptional customer experience for a defined portfolio of high risk borrowing accounts by applying expertise to reduce the Bank's loss exposure and manage risks. Advises internal and external stakeholders on complex, high-risk credit risk transactions and mitigation strategies. Makes credit decisions/recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy & Procedures. Works with stakeholders to deepen relationships and grow the overall profitability of the portfolio. Recommends alternatives to credit proposals e.g. restructuring of the application and/or use of special loan plans available. Contributes to the development and implementation of lending related policies and procedures. Acts as a trusted advisor to assigned business/group. Influences and negotiates to achieve business objectives; includes action plans with debtor and guarantors. Recommends and implements solutions based on analysis of issues and implications for the business. Assists in the development of strategic plans. Identifies emerging issues and trends to inform decision-making. Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences. Helps determine business priorities and best sequence for execution of business/group strategy. Conducts independent analysis and assessment to resolve strategic issues. Ensures alignment between stakeholders. Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting. Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels. Provides technical expertise to other team members, acting as a go-to person for the team. Supports the manager by coordinating and managing workflow and exception requests; escalates any concerns. Provides input into the planning and implementation of operational programs. Monitors the financial and risk performance of account portfolio; performs financial and risk analysis of customer and account information to provide insights and recommendations on how to improve quality, liquidity and Bank's security position. Documents decisions on credit transactions with rationale that can be understood and explained to customers. Identifies and advises on terms, conditions and collateral requirements for the transaction decision as well as alternative solutions. Keeps abreast of economic and market developments within the portfolio to inform decision making and credit risk policies. Maintains and enhances knowledge around lending issues, including loan structure, collateral, foreclosure, bankruptcy and the various regulations that directly impact the Bank. Provides credit risk coaching and advice to sales & service employees to increase awareness of risk, policy, and knowledge of structuring transactions. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Builds effective relationships with internal/external stakeholders; includes legal and insolvency professionals and other consultants/advisors in the commercial business community. Gathers and formats data into regular and ad-hoc reports, and dashboards. Monitors and tracks performance and addresses any issues. Provides input into the planning and implementation of operational programs. Executes work to deliver timely, accurate, and efficient service. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Provides specialized consulting, analytical and technical support. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently and regularly handles non-routine situations. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations. Qualifications: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Credit Qualifications and associated credit knowledge and skills according to the established qualification standards. In-depth knowledge of banking products & services. In-depth knowledge of industry trends and regulations. In-depth knowledge of credit portfolio management policies & procedures, and financing guidelines. Proven leadership skills and highly developed coaching skills. Deep knowledge and technical proficiency gained through extensive education and business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Data driven decision making - In-depth. Hybrid work model: On-site presence required 3 days per week. Salary : $81,400.00 - $151,800.00 Pay Type: Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset. To find out more visit us at BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/02/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/01/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Description: Seeking a steady, mission-driven leader who believes housing is more than a building and runs every community with the care, precision, and consistency residents deserve. About You You believe affordable housing is meaningful work. You take pride in running communities where residents feel seen, files are audit-ready, and every detail of compliance is handled the way it's supposed to be. You're the kind of professional who knows residents by name, returns every call, and quietly makes sure nothing slips through the cracks. Picture your week: walking the property Monday morning with your maintenance lead, sitting down Tuesday afternoon with a resident who needs help understanding their recertification packet, reviewing waitlist applications Wednesday with the consistency that protects every household's fair shot, partnering with compliance Thursday on an upcoming file review, and closing the week confident that both of your communities are in order. You love the rhythm of that work. You're the person residents trust, teammates rely on, and ownership counts on to get the details right. Do you find real meaning in serving residents who depend on quality affordable housing? Are you known for patient, accurate, audit-ready compliance execution? Do you build steady, trusting relationships with residents, teammates, and partners? Do you thrive in a role with clear processes, defined responsibilities, and consistent expectations? About SAIL SAIL is a high-performance Twin Cities multifamily property management and marketing firm built on Legendary Service and Operational Mastery. We manage affordable communities with the same discipline, care, and precision we bring to every property we touch, because the families and individuals who call them home deserve nothing less. Our core values guide every decision: Give Your Personal Best, Operate with Intellectual Curiosity, Value Relationships, Show Up with Enthusiasm. About the Communities This role oversees two small, intentionally managed Twin Cities communities that serve residents who count on a stable, well-run home. Together, they represent the kind of high-touch portfolio where a business manager's care, consistency, and attention to compliance shape the resident experience every single day. About the Role The Affordable Business Manager leads day-to-day operations, compliance execution, and resident relationships across both communities. This role is the operational and relational anchor for the portfolio, owning leasing, recertifications, file integrity, vendor coordination, and the steady rhythm of resident communication that keeps these properties running well. You'll partner closely with SAIL's centralized compliance, maintenance, and marketing teams, which frees this seat to focus on what matters most: people and precision. Reports to SAIL leadership. Key Responsibilities Resident Experience and Relationships: Serve as the trusted, accessible face of both communities; respond promptly and with care to resident questions, requests, and concerns; build the kind of steady relationships that strengthen retention and resident wellbeing. Compliance Execution: Manage LIHTC, Section 42, Section 8, and MHFA program compliance with accuracy and consistency; execute initial certifications, annual recertifications, and income verifications on schedule; maintain organized, audit-ready resident files; partner with SAIL's compliance team on file reviews and program reporting. Leasing and Waitlist Integrity: Manage the application and waitlist process with fairness and precision; verify eligibility against program requirements; protect Fair Housing standards in every interaction. Operations and Vendor Coordination: Oversee daily property operations across both sites, including work order flow, vendor scheduling, inspections, and turn coordination; partner with the maintenance team to ensure timely, quality service. Financial Stewardship: Manage rent collection, delinquency follow-up, and resident ledgers with consistency; partner with accounting on budget execution and monthly variance review; protect every dollar of community revenue with disciplined process. What You'll Get Base salary $60,000 to $72,000 DOQ, plus performance-based bonus potential Medical, dental, vision, 401(k), paid time off, company holidays, MN Earned Sick and Safe Time Mileage reimbursement for travel between properties and SAIL corporate Ongoing professional development, including support for COS, TCS, HCCP, or SHCM certification Backed by SAIL's centralized compliance, marketing, maintenance, and accounting teams The chance to do meaningful, mission-driven work in a firm that respects the discipline affordable housing requires Schedule and Working Conditions Full-time, typically Monday through Friday with occasional evening or weekend availability for resident events, inspections, or emergencies Time split across both properties; on-site presence required Offer contingent on successful background check and reference verification Requirements: Requirements 2+ years of property management experience, with affordable housing exposure strongly preferred (LIHTC, Section 42, Section 8, MHFA, or HUD) Demonstrated alignment with SAIL's core values: Give Your Personal Best, Operate with Intellectual Curiosity, Value Relationships, Show Up with Enthusiasm Exceptional organizational and time-management skills with exacting attention to detail Patient, warm communication with residents and a steady, professional tone with partners and ownership Comfort handling sensitive resident information confidentially and with care Proficiency in Yardi or similar property management software preferred Working knowledge of Fair Housing regulations Ability to work both independently within clear structure and as part of a centralized team COS, TCS, HCCP, or SHCM certification a strong plus Valid driver's license and reliable transportation required Compensation details: 0 Yearly Salary PI-2229
06/01/2026
Full time
Description: Seeking a steady, mission-driven leader who believes housing is more than a building and runs every community with the care, precision, and consistency residents deserve. About You You believe affordable housing is meaningful work. You take pride in running communities where residents feel seen, files are audit-ready, and every detail of compliance is handled the way it's supposed to be. You're the kind of professional who knows residents by name, returns every call, and quietly makes sure nothing slips through the cracks. Picture your week: walking the property Monday morning with your maintenance lead, sitting down Tuesday afternoon with a resident who needs help understanding their recertification packet, reviewing waitlist applications Wednesday with the consistency that protects every household's fair shot, partnering with compliance Thursday on an upcoming file review, and closing the week confident that both of your communities are in order. You love the rhythm of that work. You're the person residents trust, teammates rely on, and ownership counts on to get the details right. Do you find real meaning in serving residents who depend on quality affordable housing? Are you known for patient, accurate, audit-ready compliance execution? Do you build steady, trusting relationships with residents, teammates, and partners? Do you thrive in a role with clear processes, defined responsibilities, and consistent expectations? About SAIL SAIL is a high-performance Twin Cities multifamily property management and marketing firm built on Legendary Service and Operational Mastery. We manage affordable communities with the same discipline, care, and precision we bring to every property we touch, because the families and individuals who call them home deserve nothing less. Our core values guide every decision: Give Your Personal Best, Operate with Intellectual Curiosity, Value Relationships, Show Up with Enthusiasm. About the Communities This role oversees two small, intentionally managed Twin Cities communities that serve residents who count on a stable, well-run home. Together, they represent the kind of high-touch portfolio where a business manager's care, consistency, and attention to compliance shape the resident experience every single day. About the Role The Affordable Business Manager leads day-to-day operations, compliance execution, and resident relationships across both communities. This role is the operational and relational anchor for the portfolio, owning leasing, recertifications, file integrity, vendor coordination, and the steady rhythm of resident communication that keeps these properties running well. You'll partner closely with SAIL's centralized compliance, maintenance, and marketing teams, which frees this seat to focus on what matters most: people and precision. Reports to SAIL leadership. Key Responsibilities Resident Experience and Relationships: Serve as the trusted, accessible face of both communities; respond promptly and with care to resident questions, requests, and concerns; build the kind of steady relationships that strengthen retention and resident wellbeing. Compliance Execution: Manage LIHTC, Section 42, Section 8, and MHFA program compliance with accuracy and consistency; execute initial certifications, annual recertifications, and income verifications on schedule; maintain organized, audit-ready resident files; partner with SAIL's compliance team on file reviews and program reporting. Leasing and Waitlist Integrity: Manage the application and waitlist process with fairness and precision; verify eligibility against program requirements; protect Fair Housing standards in every interaction. Operations and Vendor Coordination: Oversee daily property operations across both sites, including work order flow, vendor scheduling, inspections, and turn coordination; partner with the maintenance team to ensure timely, quality service. Financial Stewardship: Manage rent collection, delinquency follow-up, and resident ledgers with consistency; partner with accounting on budget execution and monthly variance review; protect every dollar of community revenue with disciplined process. What You'll Get Base salary $60,000 to $72,000 DOQ, plus performance-based bonus potential Medical, dental, vision, 401(k), paid time off, company holidays, MN Earned Sick and Safe Time Mileage reimbursement for travel between properties and SAIL corporate Ongoing professional development, including support for COS, TCS, HCCP, or SHCM certification Backed by SAIL's centralized compliance, marketing, maintenance, and accounting teams The chance to do meaningful, mission-driven work in a firm that respects the discipline affordable housing requires Schedule and Working Conditions Full-time, typically Monday through Friday with occasional evening or weekend availability for resident events, inspections, or emergencies Time split across both properties; on-site presence required Offer contingent on successful background check and reference verification Requirements: Requirements 2+ years of property management experience, with affordable housing exposure strongly preferred (LIHTC, Section 42, Section 8, MHFA, or HUD) Demonstrated alignment with SAIL's core values: Give Your Personal Best, Operate with Intellectual Curiosity, Value Relationships, Show Up with Enthusiasm Exceptional organizational and time-management skills with exacting attention to detail Patient, warm communication with residents and a steady, professional tone with partners and ownership Comfort handling sensitive resident information confidentially and with care Proficiency in Yardi or similar property management software preferred Working knowledge of Fair Housing regulations Ability to work both independently within clear structure and as part of a centralized team COS, TCS, HCCP, or SHCM certification a strong plus Valid driver's license and reliable transportation required Compensation details: 0 Yearly Salary PI-2229
Overview : At TDS Telecom , we don't just build networks-we build the backbone of modern communities. Our construction teams are on the front lines, installing high quality fiber infrastructure that keeps businesses running and families connected. If you're a skilled construction professional who takes pride in quality work, job site leadership, and doing things the right way, this is your opportunity to make your mark. About the Role If you have experience leading teams and want to be based close to home, this role is for you. As a Senior Outside Plant Construction Technician (Foreperson), you'd oversee the construction and maintenance of fiber networks, and ensure the team operates according to safety protocols. This is a full time, year round position where you'll be hands on in the field while coordinating people, equipment, and timelines to get the job done safely and efficiently. What You'll Do Lead and coordinate construction crews building fiber communications facilities. Operate advanced construction equipment, including: Horizontal directional drills Trenchers Backhoes End loaders Plows Oversee day to day project execution, production, and quality. Coordinate with internal teams, contractors, inspectors, and utility partners. Enforce safety standards and ensure every job site meets TDS safety expectations. Troubleshoot field challenges and keep projects moving forward. What's in It for You $5,000 sign on bonus (payout terms apply). Weekly performance incentives - earn up to $75/week when your team hits production goals. Relocation assistance available for qualified candidates. Stable, full time, year round work-no seasonal layoffs. Build infrastructure that will serve communities for decades. Training & Career Growth Opportunity to earn a Class A CDL through TDS's in house training program. Participate in 2-3 weeks of paid safety training after hire. Join a company with 50+ years of telecom experience and a strong reputation for fiber innovation. Grow your career with a team that values skill, leadership, and accountability. Why TDS Telecom? Real construction work with real impact. Strong safety culture that supports getting home safe every day. Modern equipment and forward thinking fiber projects. A company that invests in its people-not just the job. Responsibilities : Receives maps and staking sheets for the full construction project and ensures project is built, with limited guidance from supervisors. Communicates updates to the project team as required. Manages daily and weekly project work based on deadlines, material and equipment availability, weather, and other factors. Coordinates with supervisor to ensure continual supply of work and availability of materials. Drafts and submits redlines upon completion of project. Ensures locates are performed on time and prior to team and equipment arriving at the worksite. Regularly engages municipalities, utility companies, suppliers, contractors, and property owners in order to smoothly coordinate project tasks and avoid disputes. Reads construction plans and municipality permits, and determines approach for completing work. Maintains all project documentation and records costs of project materials and material transfers. Ensures DOT inspections are performed on equipment. Works with project managers to ensure projects remain on schedule and within budget. Performs general construction labor in various weather conditions while utilizing safety fundamentals. Advanced operation of trenchers, backhoes, end loaders, plows, and other excavating equipment to construct and maintain outside plant cable facilities. Advanced operation of all test equipment associated with outside plant facilities and construction duties. Installs, troubleshoots, tests, splices, repairs, and maintains fiber optic facilities. Identifies location of defective cable using various test equipment and repairs buried, aerial, underground, and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Performs cable fault acceptance tests on newly constructed facilities. Actively trains, monitors, and coaches team members while sharing construction knowledge and experience. Performs quality control inspections and makes training recommendations. Ensures safety protocols are enforced. Services, cleans, maintains, and repairs equipment. Completes all related paperwork in a timely manner. Provides assistance to field services technicians, as needed. The functions listed above are intended to describe the general nature and level of work being performed by associates assigned to this job. They are not intended to be an exhaustive list of all responsibilities; other duties may be assigned. Qualifications : Required Qualifications 2+ years of construction equipment operation utilizing various underground and aerial construction equipment such as directional drills, trencher/plow/rock saw, backhoe, or bucket trucks -OR- current military service, or prior military service with honorable discharge. 1+ years of experience leading construction projects as a crew foreperson or project manager. Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs. Must have and maintain a valid driver's license and remain eligible for DOT requirements. Other Qualifications Must have the ability to obtain a Class A CDL. A current CDL is preferred at hire, but TDS will train and certify eligible associates through its in-house CDL certification program after hire. Physical requirements may vary based on company needs: Ability to climb poles, ladders, towers, and other structures as needed. Ability to kneel, dig, lift, and pull. Upon hire, must successfully pass all components of the Safety Training course curriculum. Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer. Preferred 2+ years' experience in the construction of fiber optic cable outside plant networks -OR- 2+ years installation of any underground or overhead utilities will be considered. Understanding of telecommunication products and services. Proven organizational skills and ability to multi-task. May require occasional travel. Must be willing to work overtime as needed. May be required to work various/swing shifts as business needs dictate. Must be able to operate vehicles with manual transmissions. Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today! Physical Demands and Work Environment While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; and stoop, kneel, crouch or crawl. The employee must also be able to climb poles, ladders, towers or other structures. The employee is occasionally required to sit, reach with hands and arms, climb or balance, and taste or smell. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly exposed to outside weather conditions and may have to work in attics and crawl spaces, or high-risk areas such as high voltage electrical, trenches, and manholes. The employee is frequently exposed to moving mechanical parts and heavy equipment; high, precarious places; fumes or airborne particles; and vibration. The employee is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is at times loud. Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! Associates scheduled to work 20 or more hours per week have access to: Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave (6 weeks after 12 months of employment) . click apply for full job details
06/01/2026
Full time
Overview : At TDS Telecom , we don't just build networks-we build the backbone of modern communities. Our construction teams are on the front lines, installing high quality fiber infrastructure that keeps businesses running and families connected. If you're a skilled construction professional who takes pride in quality work, job site leadership, and doing things the right way, this is your opportunity to make your mark. About the Role If you have experience leading teams and want to be based close to home, this role is for you. As a Senior Outside Plant Construction Technician (Foreperson), you'd oversee the construction and maintenance of fiber networks, and ensure the team operates according to safety protocols. This is a full time, year round position where you'll be hands on in the field while coordinating people, equipment, and timelines to get the job done safely and efficiently. What You'll Do Lead and coordinate construction crews building fiber communications facilities. Operate advanced construction equipment, including: Horizontal directional drills Trenchers Backhoes End loaders Plows Oversee day to day project execution, production, and quality. Coordinate with internal teams, contractors, inspectors, and utility partners. Enforce safety standards and ensure every job site meets TDS safety expectations. Troubleshoot field challenges and keep projects moving forward. What's in It for You $5,000 sign on bonus (payout terms apply). Weekly performance incentives - earn up to $75/week when your team hits production goals. Relocation assistance available for qualified candidates. Stable, full time, year round work-no seasonal layoffs. Build infrastructure that will serve communities for decades. Training & Career Growth Opportunity to earn a Class A CDL through TDS's in house training program. Participate in 2-3 weeks of paid safety training after hire. Join a company with 50+ years of telecom experience and a strong reputation for fiber innovation. Grow your career with a team that values skill, leadership, and accountability. Why TDS Telecom? Real construction work with real impact. Strong safety culture that supports getting home safe every day. Modern equipment and forward thinking fiber projects. A company that invests in its people-not just the job. Responsibilities : Receives maps and staking sheets for the full construction project and ensures project is built, with limited guidance from supervisors. Communicates updates to the project team as required. Manages daily and weekly project work based on deadlines, material and equipment availability, weather, and other factors. Coordinates with supervisor to ensure continual supply of work and availability of materials. Drafts and submits redlines upon completion of project. Ensures locates are performed on time and prior to team and equipment arriving at the worksite. Regularly engages municipalities, utility companies, suppliers, contractors, and property owners in order to smoothly coordinate project tasks and avoid disputes. Reads construction plans and municipality permits, and determines approach for completing work. Maintains all project documentation and records costs of project materials and material transfers. Ensures DOT inspections are performed on equipment. Works with project managers to ensure projects remain on schedule and within budget. Performs general construction labor in various weather conditions while utilizing safety fundamentals. Advanced operation of trenchers, backhoes, end loaders, plows, and other excavating equipment to construct and maintain outside plant cable facilities. Advanced operation of all test equipment associated with outside plant facilities and construction duties. Installs, troubleshoots, tests, splices, repairs, and maintains fiber optic facilities. Identifies location of defective cable using various test equipment and repairs buried, aerial, underground, and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Performs cable fault acceptance tests on newly constructed facilities. Actively trains, monitors, and coaches team members while sharing construction knowledge and experience. Performs quality control inspections and makes training recommendations. Ensures safety protocols are enforced. Services, cleans, maintains, and repairs equipment. Completes all related paperwork in a timely manner. Provides assistance to field services technicians, as needed. The functions listed above are intended to describe the general nature and level of work being performed by associates assigned to this job. They are not intended to be an exhaustive list of all responsibilities; other duties may be assigned. Qualifications : Required Qualifications 2+ years of construction equipment operation utilizing various underground and aerial construction equipment such as directional drills, trencher/plow/rock saw, backhoe, or bucket trucks -OR- current military service, or prior military service with honorable discharge. 1+ years of experience leading construction projects as a crew foreperson or project manager. Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs. Must have and maintain a valid driver's license and remain eligible for DOT requirements. Other Qualifications Must have the ability to obtain a Class A CDL. A current CDL is preferred at hire, but TDS will train and certify eligible associates through its in-house CDL certification program after hire. Physical requirements may vary based on company needs: Ability to climb poles, ladders, towers, and other structures as needed. Ability to kneel, dig, lift, and pull. Upon hire, must successfully pass all components of the Safety Training course curriculum. Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer. Preferred 2+ years' experience in the construction of fiber optic cable outside plant networks -OR- 2+ years installation of any underground or overhead utilities will be considered. Understanding of telecommunication products and services. Proven organizational skills and ability to multi-task. May require occasional travel. Must be willing to work overtime as needed. May be required to work various/swing shifts as business needs dictate. Must be able to operate vehicles with manual transmissions. Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today! Physical Demands and Work Environment While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; and stoop, kneel, crouch or crawl. The employee must also be able to climb poles, ladders, towers or other structures. The employee is occasionally required to sit, reach with hands and arms, climb or balance, and taste or smell. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly exposed to outside weather conditions and may have to work in attics and crawl spaces, or high-risk areas such as high voltage electrical, trenches, and manholes. The employee is frequently exposed to moving mechanical parts and heavy equipment; high, precarious places; fumes or airborne particles; and vibration. The employee is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is at times loud. Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! Associates scheduled to work 20 or more hours per week have access to: Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave (6 weeks after 12 months of employment) . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/01/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
