Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs. This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings. We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potential and the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our San Antonio office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1-2 years of experience as a Loan Officer or in a comparable sales role Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Experience driving mortgage sales in a fast-paced, high-volume contact center 2+ years of sales and/or high-volume contact center experience Active or prior NMLS license/registration US military experience through military service or a military spouse/domestic partner Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals) Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals Proficiency with LOS, CRM systems, and call center technologies Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/16/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs. This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings. We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potential and the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our San Antonio office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1-2 years of experience as a Loan Officer or in a comparable sales role Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Experience driving mortgage sales in a fast-paced, high-volume contact center 2+ years of sales and/or high-volume contact center experience Active or prior NMLS license/registration US military experience through military service or a military spouse/domestic partner Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals) Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals Proficiency with LOS, CRM systems, and call center technologies Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs. This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings. We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potential and the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Tampa Office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1-2 years of experience as a Loan Officer or in a comparable sales role Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Experience driving mortgage sales in a fast-paced, high-volume contact center 2+ years of sales and/or high-volume contact center experience Active or prior NMLS license/registration US military experience through military service or a military spouse/domestic partner Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals) Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals Proficiency with LOS, CRM systems, and call center technologies Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/16/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs. This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings. We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potential and the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Tampa Office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1-2 years of experience as a Loan Officer or in a comparable sales role Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Experience driving mortgage sales in a fast-paced, high-volume contact center 2+ years of sales and/or high-volume contact center experience Active or prior NMLS license/registration US military experience through military service or a military spouse/domestic partner Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals) Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals Proficiency with LOS, CRM systems, and call center technologies Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs. This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings. We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potential and the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Phoenix Office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1-2 years of experience as a Loan Officer or in a comparable sales role Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Experience driving mortgage sales in a fast-paced, high-volume contact center 2+ years of sales and/or high-volume contact center experience Active or prior NMLS license/registration US military experience through military service or a military spouse/domestic partner Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals) Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals Proficiency with LOS, CRM systems, and call center technologies Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
08/16/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs. This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings. We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potential and the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Phoenix Office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1-2 years of experience as a Loan Officer or in a comparable sales role Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Experience driving mortgage sales in a fast-paced, high-volume contact center 2+ years of sales and/or high-volume contact center experience Active or prior NMLS license/registration US military experience through military service or a military spouse/domestic partner Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals) Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals Proficiency with LOS, CRM systems, and call center technologies Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Description: About us: ConnectOne Bank proves that putting people first is a better way to do business. At ConnectOne, we're builders - of businesses, communities, and equity. Most importantly, we're building opportunities. Our mission is to ensure our employees feel empowered to make important decisions, reach their potential and truly make an impact. ConnectOne is a growth organization by design; it is part of our DNA and we take pride in seeing our employees grow with us. Founded in 2005 by an entrepreneur, we have grown into a high-performing commercial bank, inspiring a new model for our industry's future. By embracing technology and all the ways it can help us become a world-class service organization, we support small business owners by fueling their mission. People First is the blueprint for our culture. It is at the foundation of everything we do and the decisions we make. At ConnectOne, you have the opportunity to be a part of a dynamic culture and team. Develop your forward-thinking skills, thrive in an entrepreneurial setting, and succeed at "a better place to be". ConnectOne Bank is an Equal Housing and Equal Opportunity Lender, and a member of the Federal Deposit Insurance Corporation. About this role : The Residential Mortgage Originator is responsible for developing new business, underwriting, structuring and the closing of mortgage loans. Manages a team of Residential Mortgage Originators and Processors. Key Responsibilities Support the Bank's "People First" focus and rules of engagement-maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB "A Better Place to Be". Source, develop and underwrite new loans, secondary and portfolio mortgages for new and existing clients. Responsible for overall business development from established centers of influence in the real estate and building communities, not just relying on internal branch referrals. Maximize bank profitability through appropriate pricing of new loan originations and fees. Negotiate terms, structure loan financing based on risk considerations and present credits for approval to appropriate levels of authority with the bank as required. Ensure all activities, transactions and records are in compliance with operational, security and control procedures of the Bank, preventing fraud and protecting customer assets. Handle client service issues by conducting research, taking ownership and following up with on a daily basis as necessary until conclusion. Responsible for the performance management, coaching and development of direct reports. Knowledge Strong understanding of underwriting guidelines, policies and regulations. Knowledge of relevant Federal and State banking regulations. Familiarity with Bank security and safety practices. Skills Five or more years of residential mortgage lending experience. Two or more years of supervisory management experience. Direct sales experience. Thorough understanding of federal banking compliance and requirements. Excellent PC skills. Abilities Strong "People First" and ability. Ability to communicate effectively. Other Requirements Bachelor's degree preferred, but not required. Location Role open for the New York, New Jersey, and Florida Locations Additional information Benefits: World class health, vision, and dental benefits on day one 401k with employer match Hybrid work from home (depending on role) Employee appreciation events (team building, softball games, food truck days, etc ) Employee assistance programs (EAP) Wellness programs (flu shot, preventive care, health programs and services discounts, etc ) Tuition reimbursement Employee Discount perks CNOB Community Service Events .and much, much more! Studies have shown that individuals from underrepresented groups, may only apply to roles if they meet 100% of the qualifications. Roles evolve over time, especially with innovation, and you may be just the person we need. We hope you're open to learning new skills and growing with us. We encourage you to apply to continue making us "a better place to be!" ConnectOne Bank is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. ConnectOne Bank also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. Requirements: Compensation details: 0 Yearly Salary PI0e99ebf1f6-
08/15/2026
Full time
Description: About us: ConnectOne Bank proves that putting people first is a better way to do business. At ConnectOne, we're builders - of businesses, communities, and equity. Most importantly, we're building opportunities. Our mission is to ensure our employees feel empowered to make important decisions, reach their potential and truly make an impact. ConnectOne is a growth organization by design; it is part of our DNA and we take pride in seeing our employees grow with us. Founded in 2005 by an entrepreneur, we have grown into a high-performing commercial bank, inspiring a new model for our industry's future. By embracing technology and all the ways it can help us become a world-class service organization, we support small business owners by fueling their mission. People First is the blueprint for our culture. It is at the foundation of everything we do and the decisions we make. At ConnectOne, you have the opportunity to be a part of a dynamic culture and team. Develop your forward-thinking skills, thrive in an entrepreneurial setting, and succeed at "a better place to be". ConnectOne Bank is an Equal Housing and Equal Opportunity Lender, and a member of the Federal Deposit Insurance Corporation. About this role : The Residential Mortgage Originator is responsible for developing new business, underwriting, structuring and the closing of mortgage loans. Manages a team of Residential Mortgage Originators and Processors. Key Responsibilities Support the Bank's "People First" focus and rules of engagement-maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB "A Better Place to Be". Source, develop and underwrite new loans, secondary and portfolio mortgages for new and existing clients. Responsible for overall business development from established centers of influence in the real estate and building communities, not just relying on internal branch referrals. Maximize bank profitability through appropriate pricing of new loan originations and fees. Negotiate terms, structure loan financing based on risk considerations and present credits for approval to appropriate levels of authority with the bank as required. Ensure all activities, transactions and records are in compliance with operational, security and control procedures of the Bank, preventing fraud and protecting customer assets. Handle client service issues by conducting research, taking ownership and following up with on a daily basis as necessary until conclusion. Responsible for the performance management, coaching and development of direct reports. Knowledge Strong understanding of underwriting guidelines, policies and regulations. Knowledge of relevant Federal and State banking regulations. Familiarity with Bank security and safety practices. Skills Five or more years of residential mortgage lending experience. Two or more years of supervisory management experience. Direct sales experience. Thorough understanding of federal banking compliance and requirements. Excellent PC skills. Abilities Strong "People First" and ability. Ability to communicate effectively. Other Requirements Bachelor's degree preferred, but not required. Location Role open for the New York, New Jersey, and Florida Locations Additional information Benefits: World class health, vision, and dental benefits on day one 401k with employer match Hybrid work from home (depending on role) Employee appreciation events (team building, softball games, food truck days, etc ) Employee assistance programs (EAP) Wellness programs (flu shot, preventive care, health programs and services discounts, etc ) Tuition reimbursement Employee Discount perks CNOB Community Service Events .and much, much more! Studies have shown that individuals from underrepresented groups, may only apply to roles if they meet 100% of the qualifications. Roles evolve over time, especially with innovation, and you may be just the person we need. We hope you're open to learning new skills and growing with us. We encourage you to apply to continue making us "a better place to be!" ConnectOne Bank is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. ConnectOne Bank also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. Requirements: Compensation details: 0 Yearly Salary PI0e99ebf1f6-
Partners 1st Federal Credit Union
Fort Wayne, Indiana
Description: Partners 1st Federal Credit Union will provide U with a competitive salary, paid illness, personal time, vacation, holidays, medical/dental/vision/life insurance, generous 401(k) retirement plan with company matches, tuition reimbursement, weekly pay, and a professional and fun office working environment. Are U willing to provide our members with your enthusiasm for service, integrity to become their trusted financial partner, create and support quality teamwork among staff and able to apply your knowledge, skills and experience with member service and problem solving to accomplish important and meaningful work. This position is for U if you are an excellent problem solver with a knack for making the tough decisions and communicating them tactfully, detail-oriented and highly organized with a strong understanding of mortgage products and the mortgage industry and are able to work at our Directors Row location, Fort Wayne, IN, full-time, 40hrs/wk, with a schedule of: Mon-Fri: 8:00am-5:00pm There can be some flexibility with the schedule, as far as daily schedule, if needed. Role Reviews, evaluates, and then accepts/denies mortgage loan files using the internal Underwriting Standards, as well as general FHLMC and FHLB (Federal Home Loan Bank) underwriting guidelines, to determine creditworthiness of the applicant. Major Duties and Responsibilities 40% Receives and reviews loan files for sufficient documentation to make an informed loan decision based on the product description and standard underwriting guidelines. If there is insufficient information, requests the required information or documentation from the processor and originator. Complete a thorough analysis of the loan package to determine compliance with company and/or investor requirements. 10% Communicates effectively with loan originators, processors, and closing staff to deliver clear underwriting conditions and final loan decisions. 10% Provides effective and timely communication with management on high-risk loan scenarios or exception requests. Prepares and signs all conditional and final approval letters. 10% Analyze borrower credit, income, assets, property, any potential risk factors, etc. to determine loan quality and repayment ability. 10% Reviews appraisals to determine the consistency of the information, if the comparables have been used within reasonable tolerance to support the final value, and if any additional underwriting considerations need to be made based on the condition of the property or of other conditions recommended/required by the appraiser. 10% Reviews title insurance commitments in connection with each new loan file. If the loan is denied, submits the loan file to appropriate party for a dual review. 10% Serves as a trusteed resource to the mortgage team by providing guidance on loan scenarios, documentation in the file if a policy, procedure, or guideline exception is made stating the type of exception and compensating factors to support the decision. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. This role requires behaviors and actions that reflect the credit union's culture, mission, and core values through exceptional service that supports both employees and members. A strong commitment to service excellence and member-focused solutions is essential to the success of this position and the credit union. Requirements: Knowledge and Skills Experience Five or more years of similar or related experience, including time spent in preparatory positions. Education/Certifications/Licenses A high school degree or GED is required. Other Skills Is responsible for a width of information including but not limited to: the organizations current mortgage loan interest rates, commitment/rate lock/relock fee procedures, member loan products/rates/guidelines that are used in conjunction with Mortgage Lending, any loan origination software system. ADA Requirements Physical Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. PI75f6514aa6-
08/15/2026
Full time
Description: Partners 1st Federal Credit Union will provide U with a competitive salary, paid illness, personal time, vacation, holidays, medical/dental/vision/life insurance, generous 401(k) retirement plan with company matches, tuition reimbursement, weekly pay, and a professional and fun office working environment. Are U willing to provide our members with your enthusiasm for service, integrity to become their trusted financial partner, create and support quality teamwork among staff and able to apply your knowledge, skills and experience with member service and problem solving to accomplish important and meaningful work. This position is for U if you are an excellent problem solver with a knack for making the tough decisions and communicating them tactfully, detail-oriented and highly organized with a strong understanding of mortgage products and the mortgage industry and are able to work at our Directors Row location, Fort Wayne, IN, full-time, 40hrs/wk, with a schedule of: Mon-Fri: 8:00am-5:00pm There can be some flexibility with the schedule, as far as daily schedule, if needed. Role Reviews, evaluates, and then accepts/denies mortgage loan files using the internal Underwriting Standards, as well as general FHLMC and FHLB (Federal Home Loan Bank) underwriting guidelines, to determine creditworthiness of the applicant. Major Duties and Responsibilities 40% Receives and reviews loan files for sufficient documentation to make an informed loan decision based on the product description and standard underwriting guidelines. If there is insufficient information, requests the required information or documentation from the processor and originator. Complete a thorough analysis of the loan package to determine compliance with company and/or investor requirements. 10% Communicates effectively with loan originators, processors, and closing staff to deliver clear underwriting conditions and final loan decisions. 10% Provides effective and timely communication with management on high-risk loan scenarios or exception requests. Prepares and signs all conditional and final approval letters. 10% Analyze borrower credit, income, assets, property, any potential risk factors, etc. to determine loan quality and repayment ability. 10% Reviews appraisals to determine the consistency of the information, if the comparables have been used within reasonable tolerance to support the final value, and if any additional underwriting considerations need to be made based on the condition of the property or of other conditions recommended/required by the appraiser. 10% Reviews title insurance commitments in connection with each new loan file. If the loan is denied, submits the loan file to appropriate party for a dual review. 10% Serves as a trusteed resource to the mortgage team by providing guidance on loan scenarios, documentation in the file if a policy, procedure, or guideline exception is made stating the type of exception and compensating factors to support the decision. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. This role requires behaviors and actions that reflect the credit union's culture, mission, and core values through exceptional service that supports both employees and members. A strong commitment to service excellence and member-focused solutions is essential to the success of this position and the credit union. Requirements: Knowledge and Skills Experience Five or more years of similar or related experience, including time spent in preparatory positions. Education/Certifications/Licenses A high school degree or GED is required. Other Skills Is responsible for a width of information including but not limited to: the organizations current mortgage loan interest rates, commitment/rate lock/relock fee procedures, member loan products/rates/guidelines that are used in conjunction with Mortgage Lending, any loan origination software system. ADA Requirements Physical Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. PI75f6514aa6-
Description: Build Your Banking Career with Reliance Bank Reliance Bank is looking for a customer-focused and detail-oriented Retail Loan Processor/Underwriter I to join our Retail Loan Operations team. This is a full-time, on-site position based at our Corporate Office in Altoona, PA. In this role, you'll partner with our lenders to help our bank customers navigate the loan process while supporting sound credit decisions and ensuring a smooth, efficient lending experience from application through closing. If you enjoy analyzing information, solving problems, collaborating with others, and helping individuals and families achieve homeownership and other financial goals, we'd love to hear from you. What You'll Do Review consumer and residential mortgage loan applications for completeness, accuracy, and compliance Gather and analyze credit reports, income documentation, appraisals, collateral information, and other supporting documents Evaluate creditworthiness and calculate qualifying ratios to support lending decisions Underwrite loan requests and prepare approval, counteroffer, or decline recommendations within established authority levels Prepare disclosures, commitment letters, adverse action notices, and other loan documentation Manage assigned loan pipelines to ensure timely processing and closing Order and track appraisals, credit reports, flood certifications, verifications, and other due diligence items Communicate with borrowers, lenders, vendors, and third-party providers to obtain required documentation and clear loan conditions Prepare consumer loan documentation and coordinate loan closings Resolve documentation discrepancies, underwriting concerns, and processing issues Support compliance, quality control, audit, and reporting activities Identify opportunities to improve efficiency and enhance the customer experience Requirements: What We're Looking For: Required High school diploma or equivalent Minimum of two (2) years of experience in banking, lending, loan processing, underwriting, or a related financial services role Strong analytical, organizational, communication and problem-solving skills Excellent attention to detail and ability to effectively manage multiple priorities while meeting required deadlines Preferred Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field Specialized training in consumer lending, mortgage lending, underwriting, or banking operations Knowledge of consumer and residential mortgage lending products Experience processing or underwriting consumer and mortgage loan applications Why You'll Love Working Here: At Reliance Bank, we offer a welcoming work environment based on our core values of Integrity, Growth, Relationships, Community, and Team. We are committed to providing the tools, support, and opportunities our team members need to grow their careers while maintaining a healthy work-life balance. That's why we offer a competitive benefits package designed to support your health, financial well-being, career development and work-life balance. Benefits Include: Medical, dental, and vision insurance 401(k) retirement plan with employer match Annual Paid Time Off (PTO) allotment 11 paid holidays annually Life and disability insurance Employee Assistance Program (EAP) Wellness program and gym reimbursement Professional development and training opportunities Career growth and advancement opportunities Working Conditions and Physical Demands: Primarily interior office-based work environment with extensive computer use and detailed document review. Frequent need to observe details at close range. Frequent interaction with customers and internal business partners. Frequent use of hands, wrists, and fingers. Extensive sedentary work; occasional movement throughout the workplace and handling of loan files or materials weighing up to 20 lbs. At Reliance Bank, we are committed to creating an inclusive workplace where team members can thrive and build lasting careers. Reliance Bank is an Equal Opportunity/Affirmative Action Employer committed to maintaining a diverse and inclusive workplace. PIa1d60fc644a6-2067
08/14/2026
Full time
Description: Build Your Banking Career with Reliance Bank Reliance Bank is looking for a customer-focused and detail-oriented Retail Loan Processor/Underwriter I to join our Retail Loan Operations team. This is a full-time, on-site position based at our Corporate Office in Altoona, PA. In this role, you'll partner with our lenders to help our bank customers navigate the loan process while supporting sound credit decisions and ensuring a smooth, efficient lending experience from application through closing. If you enjoy analyzing information, solving problems, collaborating with others, and helping individuals and families achieve homeownership and other financial goals, we'd love to hear from you. What You'll Do Review consumer and residential mortgage loan applications for completeness, accuracy, and compliance Gather and analyze credit reports, income documentation, appraisals, collateral information, and other supporting documents Evaluate creditworthiness and calculate qualifying ratios to support lending decisions Underwrite loan requests and prepare approval, counteroffer, or decline recommendations within established authority levels Prepare disclosures, commitment letters, adverse action notices, and other loan documentation Manage assigned loan pipelines to ensure timely processing and closing Order and track appraisals, credit reports, flood certifications, verifications, and other due diligence items Communicate with borrowers, lenders, vendors, and third-party providers to obtain required documentation and clear loan conditions Prepare consumer loan documentation and coordinate loan closings Resolve documentation discrepancies, underwriting concerns, and processing issues Support compliance, quality control, audit, and reporting activities Identify opportunities to improve efficiency and enhance the customer experience Requirements: What We're Looking For: Required High school diploma or equivalent Minimum of two (2) years of experience in banking, lending, loan processing, underwriting, or a related financial services role Strong analytical, organizational, communication and problem-solving skills Excellent attention to detail and ability to effectively manage multiple priorities while meeting required deadlines Preferred Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field Specialized training in consumer lending, mortgage lending, underwriting, or banking operations Knowledge of consumer and residential mortgage lending products Experience processing or underwriting consumer and mortgage loan applications Why You'll Love Working Here: At Reliance Bank, we offer a welcoming work environment based on our core values of Integrity, Growth, Relationships, Community, and Team. We are committed to providing the tools, support, and opportunities our team members need to grow their careers while maintaining a healthy work-life balance. That's why we offer a competitive benefits package designed to support your health, financial well-being, career development and work-life balance. Benefits Include: Medical, dental, and vision insurance 401(k) retirement plan with employer match Annual Paid Time Off (PTO) allotment 11 paid holidays annually Life and disability insurance Employee Assistance Program (EAP) Wellness program and gym reimbursement Professional development and training opportunities Career growth and advancement opportunities Working Conditions and Physical Demands: Primarily interior office-based work environment with extensive computer use and detailed document review. Frequent need to observe details at close range. Frequent interaction with customers and internal business partners. Frequent use of hands, wrists, and fingers. Extensive sedentary work; occasional movement throughout the workplace and handling of loan files or materials weighing up to 20 lbs. At Reliance Bank, we are committed to creating an inclusive workplace where team members can thrive and build lasting careers. Reliance Bank is an Equal Opportunity/Affirmative Action Employer committed to maintaining a diverse and inclusive workplace. PIa1d60fc644a6-2067
Partners 1st Federal Credit Union
Fort Wayne, Indiana
Description: Partners 1st Federal Credit Union will provide U with a competitive salary, paid illness, personal time, vacation, holidays, medical/dental/vision/life insurance, generous 401(k) retirement plan with company matches, tuition reimbursement, weekly pay, and a professional and fun office working environment. Are U willing to provide our members with your enthusiasm for service, integrity to become their trusted financial partner, create and support quality teamwork among staff and able to apply your knowledge, skills and experience with member service and problem solving to accomplish important and meaningful work. This position is for U if you are an excellent problem solver with a knack for making the tough decisions and communicating them tactfully, detail-oriented and highly organized with a strong understanding of mortgage products and the mortgage industry and are able to work at our Directors Row location, Fort Wayne, IN, full-time, 40hrs/wk, with a schedule of: Mon-Fri: 8:00am-5:00pm There can be some flexibility with the schedule, as far as daily schedule, if needed. Role Reviews, evaluates, and then accepts/denies mortgage loan files using the internal Underwriting Standards, as well as general FHLMC and FHLB (Federal Home Loan Bank) underwriting guidelines, to determine creditworthiness of the applicant. Major Duties and Responsibilities 40% Receives and reviews loan files for sufficient documentation to make an informed loan decision based on the product description and standard underwriting guidelines. If there is insufficient information, requests the required information or documentation from the processor and originator. Complete a thorough analysis of the loan package to determine compliance with company and/or investor requirements. 10% Communicates effectively with loan originators, processors, and closing staff to deliver clear underwriting conditions and final loan decisions. 10% Provides effective and timely communication with management on high-risk loan scenarios or exception requests. Prepares and signs all conditional and final approval letters. 10% Analyze borrower credit, income, assets, property, any potential risk factors, etc. to determine loan quality and repayment ability. 10% Reviews appraisals to determine the consistency of the information, if the comparables have been used within reasonable tolerance to support the final value, and if any additional underwriting considerations need to be made based on the condition of the property or of other conditions recommended/required by the appraiser. 10% Reviews title insurance commitments in connection with each new loan file. If the loan is denied, submits the loan file to appropriate party for a dual review. 10% Serves as a trusteed resource to the mortgage team by providing guidance on loan scenarios, documentation in the file if a policy, procedure, or guideline exception is made stating the type of exception and compensating factors to support the decision. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. This role requires behaviors and actions that reflect the credit union's culture, mission, and core values through exceptional service that supports both employees and members. A strong commitment to service excellence and member-focused solutions is essential to the success of this position and the credit union. Requirements: Knowledge and Skills Experience Five or more years of similar or related experience, including time spent in preparatory positions. Education/Certifications/Licenses A high school degree or GED is required. Other Skills Is responsible for a width of information including but not limited to: the organizations current mortgage loan interest rates, commitment/rate lock/relock fee procedures, member loan products/rates/guidelines that are used in conjunction with Mortgage Lending, any loan origination software system. ADA Requirements Physical Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. PI872d38ef05c0-0707
08/14/2026
Full time
Description: Partners 1st Federal Credit Union will provide U with a competitive salary, paid illness, personal time, vacation, holidays, medical/dental/vision/life insurance, generous 401(k) retirement plan with company matches, tuition reimbursement, weekly pay, and a professional and fun office working environment. Are U willing to provide our members with your enthusiasm for service, integrity to become their trusted financial partner, create and support quality teamwork among staff and able to apply your knowledge, skills and experience with member service and problem solving to accomplish important and meaningful work. This position is for U if you are an excellent problem solver with a knack for making the tough decisions and communicating them tactfully, detail-oriented and highly organized with a strong understanding of mortgage products and the mortgage industry and are able to work at our Directors Row location, Fort Wayne, IN, full-time, 40hrs/wk, with a schedule of: Mon-Fri: 8:00am-5:00pm There can be some flexibility with the schedule, as far as daily schedule, if needed. Role Reviews, evaluates, and then accepts/denies mortgage loan files using the internal Underwriting Standards, as well as general FHLMC and FHLB (Federal Home Loan Bank) underwriting guidelines, to determine creditworthiness of the applicant. Major Duties and Responsibilities 40% Receives and reviews loan files for sufficient documentation to make an informed loan decision based on the product description and standard underwriting guidelines. If there is insufficient information, requests the required information or documentation from the processor and originator. Complete a thorough analysis of the loan package to determine compliance with company and/or investor requirements. 10% Communicates effectively with loan originators, processors, and closing staff to deliver clear underwriting conditions and final loan decisions. 10% Provides effective and timely communication with management on high-risk loan scenarios or exception requests. Prepares and signs all conditional and final approval letters. 10% Analyze borrower credit, income, assets, property, any potential risk factors, etc. to determine loan quality and repayment ability. 10% Reviews appraisals to determine the consistency of the information, if the comparables have been used within reasonable tolerance to support the final value, and if any additional underwriting considerations need to be made based on the condition of the property or of other conditions recommended/required by the appraiser. 10% Reviews title insurance commitments in connection with each new loan file. If the loan is denied, submits the loan file to appropriate party for a dual review. 10% Serves as a trusteed resource to the mortgage team by providing guidance on loan scenarios, documentation in the file if a policy, procedure, or guideline exception is made stating the type of exception and compensating factors to support the decision. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. This role requires behaviors and actions that reflect the credit union's culture, mission, and core values through exceptional service that supports both employees and members. A strong commitment to service excellence and member-focused solutions is essential to the success of this position and the credit union. Requirements: Knowledge and Skills Experience Five or more years of similar or related experience, including time spent in preparatory positions. Education/Certifications/Licenses A high school degree or GED is required. Other Skills Is responsible for a width of information including but not limited to: the organizations current mortgage loan interest rates, commitment/rate lock/relock fee procedures, member loan products/rates/guidelines that are used in conjunction with Mortgage Lending, any loan origination software system. ADA Requirements Physical Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. PI872d38ef05c0-0707
Description: The Senior Processor serves as a lead role within Mortgage Operations, responsible for guiding a team of loan processors to deliver timely, accurate, and compliant loan files. This role acts as a key liaison between processing, underwriting, closing, and leadership, driving operational efficiency, file quality, and service excellence while fostering team development and performance. Expected Outcomes Consistent delivery of high-quality, compliant loan files for self and processing team Strong leadership resulting in an engaged, high-performing processing team Timely progression of loans through the pipeline aligned with milestone expectations High satisfaction levels among customers, loan officers, internal partners, and vendors Improved operational efficiency and repeat business through excellent service The Senior Processor will be able to do the following confidently and independently Guide, coach, and strengthen a team of Loan Processors Conduct regular pipeline reviews Work with Ops Manager to develop ongoing training, mentoring and support on guidelines and systems Assist Ops Manager in making new hires successful Foster a high-performance, collaborative team environment Monitor team pipelines and daily reports to ensure loans are progressing within expected timing commitments for each Milestone. Track key metrics per processor Providing high-level processing for special service loans and employee loans Identify bottlenecks and proactively resolve issues Act as escalation point for complex loan scenarios and borrower/loan officer/vendor issues Partner with internal leadership to quickly resolve conditions and help loans move to closing Assist processors with structuring of loan files and direct to resources Maintain strong knowledge of products, guidelines and overlays Identify opportunities to streamline workflows, recommendations for system enhancements, and reduce cycle times, Drive adoption of best practices across team Work together with Ops Manager to enhance team collaboration, high-efficiency and drive Requirements: What we are looking for 7+ years of mortgage processing experience 1-3 years in a leadership or senior processor role Strong knowledge of agency and government loan guidelines Mortgage experience in a banking environment is a plus Excellent communication and problem-solving skills Strong leadership and coaching skills Proficiency in LOS systems, Encompass preferred Strong diligence and compliance orientation Ability to manage multiple priorities in a demanding environment and make clear decisions to direct team Our Benefits: Health, Vision, Dental, 401K, ESOP, 100% Tuition Assistance, 4 weeks paid time off, plus a few more. About Merchants Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana. Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year that Merchants has been recognized with this award. These accolades build on our strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (). For more information read the entire article here . PM20 PI8db2e5e9afa3-6028
08/12/2026
Full time
Description: The Senior Processor serves as a lead role within Mortgage Operations, responsible for guiding a team of loan processors to deliver timely, accurate, and compliant loan files. This role acts as a key liaison between processing, underwriting, closing, and leadership, driving operational efficiency, file quality, and service excellence while fostering team development and performance. Expected Outcomes Consistent delivery of high-quality, compliant loan files for self and processing team Strong leadership resulting in an engaged, high-performing processing team Timely progression of loans through the pipeline aligned with milestone expectations High satisfaction levels among customers, loan officers, internal partners, and vendors Improved operational efficiency and repeat business through excellent service The Senior Processor will be able to do the following confidently and independently Guide, coach, and strengthen a team of Loan Processors Conduct regular pipeline reviews Work with Ops Manager to develop ongoing training, mentoring and support on guidelines and systems Assist Ops Manager in making new hires successful Foster a high-performance, collaborative team environment Monitor team pipelines and daily reports to ensure loans are progressing within expected timing commitments for each Milestone. Track key metrics per processor Providing high-level processing for special service loans and employee loans Identify bottlenecks and proactively resolve issues Act as escalation point for complex loan scenarios and borrower/loan officer/vendor issues Partner with internal leadership to quickly resolve conditions and help loans move to closing Assist processors with structuring of loan files and direct to resources Maintain strong knowledge of products, guidelines and overlays Identify opportunities to streamline workflows, recommendations for system enhancements, and reduce cycle times, Drive adoption of best practices across team Work together with Ops Manager to enhance team collaboration, high-efficiency and drive Requirements: What we are looking for 7+ years of mortgage processing experience 1-3 years in a leadership or senior processor role Strong knowledge of agency and government loan guidelines Mortgage experience in a banking environment is a plus Excellent communication and problem-solving skills Strong leadership and coaching skills Proficiency in LOS systems, Encompass preferred Strong diligence and compliance orientation Ability to manage multiple priorities in a demanding environment and make clear decisions to direct team Our Benefits: Health, Vision, Dental, 401K, ESOP, 100% Tuition Assistance, 4 weeks paid time off, plus a few more. About Merchants Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana. Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year that Merchants has been recognized with this award. These accolades build on our strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (). For more information read the entire article here . PM20 PI8db2e5e9afa3-6028
Description: Position Summary The Mortgage Loan Officer is responsible for originating residential mortgage and home equity lending products within the Bank's designated lending footprint. This position develops and maintains relationships with customers, Realtors , builders, attorneys, nonprofit organizations, government agencies, and other referral sources to generate new business opportunities. The Mortgage Loan Officer manages the customer relationship throughout the loan origination process, from application through closing, while ensuring compliance with applicable laws, regulations, investor guidelines, and Bank policies. This role achieves individual production, customer service, and profitability goals through business development activities, referral generation, and community involvement. The Mortgage Loan Officer serves as a trusted advisor to customers and supports the Bank's commitment to responsible lending, affordable housing initiatives, and community development. Essential Job Responsibilities The essential functions include, but are not limited to the following: Develops and maintains referral relationships with Realtors , builders, attorneys, financial advisors, nonprofit organizations, community partners, and other sources to generate mortgage and home equity lending opportunities. Develops and executes business development strategies to achieve individual loan production and profitability goals. Participates in networking events, industry associations, community activities, and housing-related programs to promote the Bank's mortgage products and services. Interviews applicants, evaluates financial information, and recommends appropriate mortgage and home equity lending solutions. Assists customers with the completion of loan applications and collection of required documentation. Conducts preliminary reviews of loan applications for completeness, accuracy, and eligibility prior to submission for processing and underwriting. Serves as the primary point of contact throughout the loan origination process and communicates effectively with borrowers, referral sources, processors, underwriters, attorneys, and other parties to ensure a positive customer experience. Develops and maintains an active pipeline of mortgage and home equity loans from application through closing and ensures timely collection and submission of required documentation. Maintains accurate customer, pipeline, and referral source information within the Bank's loan origination and customer relationship management systems and prepares required production and management reports. Develops and conducts homebuyer education seminars, financial literacy programs, and community outreach activities. Supports the Bank's Community Reinvestment Act (CRA) objectives through participation in affordable housing initiatives, first-time homebuyer programs, and community development activities. Identifies opportunities to refer customers to other Bank products and services and facilitates introductions to appropriate business partners. Maintains knowledge of mortgage products, underwriting guidelines, investor requirements, processing procedures, and applicable federal and state lending regulations. Ensures compliance with all Bank policies, procedures, and applicable laws and regulations, including but not limited to BSA/AML, CRA, ECOA, Fair Lending, HMDA, RESPA, SAFE Act, TILA, TRID, OFAC, and applicable state lending requirements. Completes all required compliance and regulatory training and promptly escalates potential compliance, operational or fraud concerns. Performs other duties and special projects as assigned. This position does not possess independent underwriting approval authority unless specifically delegated by management. Knowledge, Skills & Work Experience High School Diploma or equivalent required; Associate's or Bachelor's degree in Business, Finance, Marketing, Economics, or a related field preferred. Minimum of two (2) years of residential mortgage loan origination experience required. Demonstrated success in achieving loan production, sales and customer service goals. Experience within a community bank, regional bank, credit union or mortgage banking environment preferred. Experience with affordable housing, first-time homebuyer and community development programs preferred. Strong sales, relationship management, and business development skills with the ability to generate self-sourced mortgage business. Thorough knowledge of residential mortgage products, processing, underwriting, closing procedures, and secondary market guidelines. Experience with FNMA, FHLMC, FHA, VA, USDA, state housing programs, bond programs, and private mortgage insurance requirements. Strong understanding of federal and state lending regulations and compliance requirements. Ability to analyze financial statements, tax returns, income documentation, credit reports, and other financial information. Excellent customer service, interpersonal, presentation, written and verbal communication skills. Strong organizational, time management and problem-solving skills with the ability to manage multiple priorities. Proficiency with mortgage loan origination systems, automated underwriting systems, customer relationship management platforms, Microsoft Office applications, and related technology. Ability to work independently and collaboratively in a team environment. Must maintain registration with the Nationwide Multistate Licensing System (NMLS) in accordance with SAFE Act requirements. The pay range for this position is based on the lowest to highest salary we reasonably and in good faith expect to pay for this position at the time of this posting. Actual pay will depend upon several factors including, but not limited to, relevant education, qualifications, certifications, experience, business or organizational needs, affordability and market pay. The posted range may be modified in the future as market data or organizational priorities change. Physical Demands This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one's workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds. Note The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace. Requirements: Compensation details: 0 Hourly Wage PId6d3de116faa-2989
08/10/2026
Full time
Description: Position Summary The Mortgage Loan Officer is responsible for originating residential mortgage and home equity lending products within the Bank's designated lending footprint. This position develops and maintains relationships with customers, Realtors , builders, attorneys, nonprofit organizations, government agencies, and other referral sources to generate new business opportunities. The Mortgage Loan Officer manages the customer relationship throughout the loan origination process, from application through closing, while ensuring compliance with applicable laws, regulations, investor guidelines, and Bank policies. This role achieves individual production, customer service, and profitability goals through business development activities, referral generation, and community involvement. The Mortgage Loan Officer serves as a trusted advisor to customers and supports the Bank's commitment to responsible lending, affordable housing initiatives, and community development. Essential Job Responsibilities The essential functions include, but are not limited to the following: Develops and maintains referral relationships with Realtors , builders, attorneys, financial advisors, nonprofit organizations, community partners, and other sources to generate mortgage and home equity lending opportunities. Develops and executes business development strategies to achieve individual loan production and profitability goals. Participates in networking events, industry associations, community activities, and housing-related programs to promote the Bank's mortgage products and services. Interviews applicants, evaluates financial information, and recommends appropriate mortgage and home equity lending solutions. Assists customers with the completion of loan applications and collection of required documentation. Conducts preliminary reviews of loan applications for completeness, accuracy, and eligibility prior to submission for processing and underwriting. Serves as the primary point of contact throughout the loan origination process and communicates effectively with borrowers, referral sources, processors, underwriters, attorneys, and other parties to ensure a positive customer experience. Develops and maintains an active pipeline of mortgage and home equity loans from application through closing and ensures timely collection and submission of required documentation. Maintains accurate customer, pipeline, and referral source information within the Bank's loan origination and customer relationship management systems and prepares required production and management reports. Develops and conducts homebuyer education seminars, financial literacy programs, and community outreach activities. Supports the Bank's Community Reinvestment Act (CRA) objectives through participation in affordable housing initiatives, first-time homebuyer programs, and community development activities. Identifies opportunities to refer customers to other Bank products and services and facilitates introductions to appropriate business partners. Maintains knowledge of mortgage products, underwriting guidelines, investor requirements, processing procedures, and applicable federal and state lending regulations. Ensures compliance with all Bank policies, procedures, and applicable laws and regulations, including but not limited to BSA/AML, CRA, ECOA, Fair Lending, HMDA, RESPA, SAFE Act, TILA, TRID, OFAC, and applicable state lending requirements. Completes all required compliance and regulatory training and promptly escalates potential compliance, operational or fraud concerns. Performs other duties and special projects as assigned. This position does not possess independent underwriting approval authority unless specifically delegated by management. Knowledge, Skills & Work Experience High School Diploma or equivalent required; Associate's or Bachelor's degree in Business, Finance, Marketing, Economics, or a related field preferred. Minimum of two (2) years of residential mortgage loan origination experience required. Demonstrated success in achieving loan production, sales and customer service goals. Experience within a community bank, regional bank, credit union or mortgage banking environment preferred. Experience with affordable housing, first-time homebuyer and community development programs preferred. Strong sales, relationship management, and business development skills with the ability to generate self-sourced mortgage business. Thorough knowledge of residential mortgage products, processing, underwriting, closing procedures, and secondary market guidelines. Experience with FNMA, FHLMC, FHA, VA, USDA, state housing programs, bond programs, and private mortgage insurance requirements. Strong understanding of federal and state lending regulations and compliance requirements. Ability to analyze financial statements, tax returns, income documentation, credit reports, and other financial information. Excellent customer service, interpersonal, presentation, written and verbal communication skills. Strong organizational, time management and problem-solving skills with the ability to manage multiple priorities. Proficiency with mortgage loan origination systems, automated underwriting systems, customer relationship management platforms, Microsoft Office applications, and related technology. Ability to work independently and collaboratively in a team environment. Must maintain registration with the Nationwide Multistate Licensing System (NMLS) in accordance with SAFE Act requirements. The pay range for this position is based on the lowest to highest salary we reasonably and in good faith expect to pay for this position at the time of this posting. Actual pay will depend upon several factors including, but not limited to, relevant education, qualifications, certifications, experience, business or organizational needs, affordability and market pay. The posted range may be modified in the future as market data or organizational priorities change. Physical Demands This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one's workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds. Note The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace. Requirements: Compensation details: 0 Hourly Wage PId6d3de116faa-2989
Description: Position Summary The Mortgage Loan Officer is responsible for originating residential mortgage and home equity lending products within the Bank's designated lending footprint. This position develops and maintains relationships with customers, Realtors , builders, attorneys, nonprofit organizations, government agencies, and other referral sources to generate new business opportunities. The Mortgage Loan Officer manages the customer relationship throughout the loan origination process, from application through closing, while ensuring compliance with applicable laws, regulations, investor guidelines, and Bank policies. This role achieves individual production, customer service, and profitability goals through business development activities, referral generation, and community involvement. The Mortgage Loan Officer serves as a trusted advisor to customers and supports the Bank's commitment to responsible lending, affordable housing initiatives, and community development. Essential Job Responsibilities The essential functions include, but are not limited to the following: Develops and maintains referral relationships with Realtors , builders, attorneys, financial advisors, nonprofit organizations, community partners, and other sources to generate mortgage and home equity lending opportunities. Develops and executes business development strategies to achieve individual loan production and profitability goals. Participates in networking events, industry associations, community activities, and housing-related programs to promote the Bank's mortgage products and services. Interviews applicants, evaluates financial information, and recommends appropriate mortgage and home equity lending solutions. Assists customers with the completion of loan applications and collection of required documentation. Conducts preliminary reviews of loan applications for completeness, accuracy, and eligibility prior to submission for processing and underwriting. Serves as the primary point of contact throughout the loan origination process and communicates effectively with borrowers, referral sources, processors, underwriters, attorneys, and other parties to ensure a positive customer experience. Develops and maintains an active pipeline of mortgage and home equity loans from application through closing and ensures timely collection and submission of required documentation. Maintains accurate customer, pipeline, and referral source information within the Bank's loan origination and customer relationship management systems and prepares required production and management reports. Develops and conducts homebuyer education seminars, financial literacy programs, and community outreach activities. Supports the Bank's Community Reinvestment Act (CRA) objectives through participation in affordable housing initiatives, first-time homebuyer programs, and community development activities. Identifies opportunities to refer customers to other Bank products and services and facilitates introductions to appropriate business partners. Maintains knowledge of mortgage products, underwriting guidelines, investor requirements, processing procedures, and applicable federal and state lending regulations. Ensures compliance with all Bank policies, procedures, and applicable laws and regulations, including but not limited to BSA/AML, CRA, ECOA, Fair Lending, HMDA, RESPA, SAFE Act, TILA, TRID, OFAC, and applicable state lending requirements. Completes all required compliance and regulatory training and promptly escalates potential compliance, operational or fraud concerns. Performs other duties and special projects as assigned. This position does not possess independent underwriting approval authority unless specifically delegated by management. Knowledge, Skills & Work Experience High School Diploma or equivalent required; Associate's or Bachelor's degree in Business, Finance, Marketing, Economics, or a related field preferred. Minimum of two (2) years of residential mortgage loan origination experience required. Demonstrated success in achieving loan production, sales and customer service goals. Experience within a community bank, regional bank, credit union or mortgage banking environment preferred. Experience with affordable housing, first-time homebuyer and community development programs preferred. Strong sales, relationship management, and business development skills with the ability to generate self-sourced mortgage business. Thorough knowledge of residential mortgage products, processing, underwriting, closing procedures, and secondary market guidelines. Experience with FNMA, FHLMC, FHA, VA, USDA, state housing programs, bond programs, and private mortgage insurance requirements. Strong understanding of federal and state lending regulations and compliance requirements. Ability to analyze financial statements, tax returns, income documentation, credit reports, and other financial information. Excellent customer service, interpersonal, presentation, written and verbal communication skills. Strong organizational, time management and problem-solving skills with the ability to manage multiple priorities. Proficiency with mortgage loan origination systems, automated underwriting systems, customer relationship management platforms, Microsoft Office applications, and related technology. Ability to work independently and collaboratively in a team environment. Must maintain registration with the Nationwide Multistate Licensing System (NMLS) in accordance with SAFE Act requirements. The pay range for this position is based on the lowest to highest salary we reasonably and in good faith expect to pay for this position at the time of this posting. Actual pay will depend upon several factors including, but not limited to, relevant education, qualifications, certifications, experience, business or organizational needs, affordability and market pay. The posted range may be modified in the future as market data or organizational priorities change. Physical Demands This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one's workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds. Note The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace. Requirements: Compensation details: 0 Hourly Wage PI7949da38ecb8-1134
08/10/2026
Full time
Description: Position Summary The Mortgage Loan Officer is responsible for originating residential mortgage and home equity lending products within the Bank's designated lending footprint. This position develops and maintains relationships with customers, Realtors , builders, attorneys, nonprofit organizations, government agencies, and other referral sources to generate new business opportunities. The Mortgage Loan Officer manages the customer relationship throughout the loan origination process, from application through closing, while ensuring compliance with applicable laws, regulations, investor guidelines, and Bank policies. This role achieves individual production, customer service, and profitability goals through business development activities, referral generation, and community involvement. The Mortgage Loan Officer serves as a trusted advisor to customers and supports the Bank's commitment to responsible lending, affordable housing initiatives, and community development. Essential Job Responsibilities The essential functions include, but are not limited to the following: Develops and maintains referral relationships with Realtors , builders, attorneys, financial advisors, nonprofit organizations, community partners, and other sources to generate mortgage and home equity lending opportunities. Develops and executes business development strategies to achieve individual loan production and profitability goals. Participates in networking events, industry associations, community activities, and housing-related programs to promote the Bank's mortgage products and services. Interviews applicants, evaluates financial information, and recommends appropriate mortgage and home equity lending solutions. Assists customers with the completion of loan applications and collection of required documentation. Conducts preliminary reviews of loan applications for completeness, accuracy, and eligibility prior to submission for processing and underwriting. Serves as the primary point of contact throughout the loan origination process and communicates effectively with borrowers, referral sources, processors, underwriters, attorneys, and other parties to ensure a positive customer experience. Develops and maintains an active pipeline of mortgage and home equity loans from application through closing and ensures timely collection and submission of required documentation. Maintains accurate customer, pipeline, and referral source information within the Bank's loan origination and customer relationship management systems and prepares required production and management reports. Develops and conducts homebuyer education seminars, financial literacy programs, and community outreach activities. Supports the Bank's Community Reinvestment Act (CRA) objectives through participation in affordable housing initiatives, first-time homebuyer programs, and community development activities. Identifies opportunities to refer customers to other Bank products and services and facilitates introductions to appropriate business partners. Maintains knowledge of mortgage products, underwriting guidelines, investor requirements, processing procedures, and applicable federal and state lending regulations. Ensures compliance with all Bank policies, procedures, and applicable laws and regulations, including but not limited to BSA/AML, CRA, ECOA, Fair Lending, HMDA, RESPA, SAFE Act, TILA, TRID, OFAC, and applicable state lending requirements. Completes all required compliance and regulatory training and promptly escalates potential compliance, operational or fraud concerns. Performs other duties and special projects as assigned. This position does not possess independent underwriting approval authority unless specifically delegated by management. Knowledge, Skills & Work Experience High School Diploma or equivalent required; Associate's or Bachelor's degree in Business, Finance, Marketing, Economics, or a related field preferred. Minimum of two (2) years of residential mortgage loan origination experience required. Demonstrated success in achieving loan production, sales and customer service goals. Experience within a community bank, regional bank, credit union or mortgage banking environment preferred. Experience with affordable housing, first-time homebuyer and community development programs preferred. Strong sales, relationship management, and business development skills with the ability to generate self-sourced mortgage business. Thorough knowledge of residential mortgage products, processing, underwriting, closing procedures, and secondary market guidelines. Experience with FNMA, FHLMC, FHA, VA, USDA, state housing programs, bond programs, and private mortgage insurance requirements. Strong understanding of federal and state lending regulations and compliance requirements. Ability to analyze financial statements, tax returns, income documentation, credit reports, and other financial information. Excellent customer service, interpersonal, presentation, written and verbal communication skills. Strong organizational, time management and problem-solving skills with the ability to manage multiple priorities. Proficiency with mortgage loan origination systems, automated underwriting systems, customer relationship management platforms, Microsoft Office applications, and related technology. Ability to work independently and collaboratively in a team environment. Must maintain registration with the Nationwide Multistate Licensing System (NMLS) in accordance with SAFE Act requirements. The pay range for this position is based on the lowest to highest salary we reasonably and in good faith expect to pay for this position at the time of this posting. Actual pay will depend upon several factors including, but not limited to, relevant education, qualifications, certifications, experience, business or organizational needs, affordability and market pay. The posted range may be modified in the future as market data or organizational priorities change. Physical Demands This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one's workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds. Note The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace. Requirements: Compensation details: 0 Hourly Wage PI7949da38ecb8-1134
