Kirtland Federal Credit Union
Albuquerque, New Mexico
Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. We are currently seeking a Branch Manager to join Kirtland Credit Union! This is a regular, full-time, 100% On-Site position based at our Rio Rancho Branch in Rio Rancho, New Mexico Join the rest of our teammates and become eligible for a generous benefits package that we offer: Medical, Dental and Vision Insurance401(k) Retirement savings program 401 (k) employer match Paid time off with accrual starting from day one.11 Paid holidays off during the year! Tuition Reimbursement for College DegreesEmployee Clothing AdvanceFitness Reimbursement ProgramEmployer paid Life InsuranceEmployee Assistance ProgramEmployer paid Short- and Long-Term Disability InsuranceTravel Assistance Program This is what we would like you to do: Responsible for directing and administering all sales, service, and operational expectations of a Branch. Responsible for quality delivery of products and services to members ensuring the member service objectives are met and/or exceeded utilizing a needs-based/consultative selling approach to build member trust and loyalty. Ensures that established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures that members are promptly and professionally served, receiving an excellent member experience with each interaction. Trains, directs, and supervises Branch staff. Develop each Branch employee to their highest potential by identifying their strengths and opportunities for improvement, appropriately coaching, training, correcting the employee's performance, and identifying career path opportunities. Primary Job Duties: Assumes responsibility for the effective and efficient performance of Branch operations. Supervises work scheduling and workflow of daily routine operations. Ensures that operations are conducted in accordance with established Credit Union policies, procedures, and guidelines. Ensures compliance with legal and regulatory requirements. Ensures Branch security. Opens and closes the building in accordance with set hours and tests security equipment monthly. Acts as a Loan Officer, processing member loans and understanding established consumer loan policies, lending regulations and underwriting guidelines. Supervises and assists with member services functions. Cross-sells Credit Union products and services. Implements changes to established policy and procedures within the Branch. Assumes responsibility for all assigned Branch sales, service, and community growth goals.Assumes responsibility for all assigned Branch sales, service, and community growth goals. Responsible for all loan, deposit, new account, membership, ancillary product, member service goals for the branch, and for the credit union. Ensures that branch staff are appropriately trained to cross-sell next best product through consultative sales approach based on member needs. Ensures sales staff have proficient knowledge with all targeted sales products including: consumer loans, ancillary loan products, credit cards, and other relationships that enhance our members' financial well-being. Drives credit union business in the community and sources new SEG opportunities through community engagement activities, involvement in local organizations such as, but not limited to: Chamber of Commerce or other civic organizations, Local Retail Businesses, Schools, etc. Works individually with members as needed on various maintenance and member service issues and provides resolution at the branch level within their authority levels. Sets the example for staff by cross-selling credit union products and makes appropriate KFS referrals based on member needs. Ensures member service expectations are met or exceeded by reviewing all member survey responses, providing on the spot coaching, and as needed due to low service scores, or when our members' service expectations are not fully met. Regularly provides member experience coaching and role play to ensure staff. Assumes responsibility for maintaining the proper cash controls.Effectively supervises Branch staff, ensuring optimal performance.Assumes responsibility for establishing and maintaining effective, professional business relations with members.Assumes responsibility for the effective administration of Branch functions. Education/Certification: Bachelor's Degree in Business or related field strongly preferred Experience Required: Three to five years of related experience in a financial institution.Three to five years of demonstrated management experience. Demonstrated experience with coaching and developing a team toward results and meeting goals.Demonstrated experience within retail sales and relationship building environment Required knowledge, skills and abilities: Knowledge of financial institution services and products.Understanding of related legal and regulatory requirements (Reg CC, Reg E, BSA, TISA, Reg Z, Reg B).Familiarity with Branch functions, policies, and procedures . Familiarity with Mortgage and Home Equity preferred Ability to influence and build strong relationships . Strong coaching and mentoring skills. Strong decision-making skills.Strong communication skills. Strong customer service skills.Proficient with Computers and Microsoft Office. Ability to operate related business equipment.Attention to detail. To apply for this exciting opportunity, visit our careers page at Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. PIcccdb163fdba-4123
07/03/2026
Full time
Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. We are currently seeking a Branch Manager to join Kirtland Credit Union! This is a regular, full-time, 100% On-Site position based at our Rio Rancho Branch in Rio Rancho, New Mexico Join the rest of our teammates and become eligible for a generous benefits package that we offer: Medical, Dental and Vision Insurance401(k) Retirement savings program 401 (k) employer match Paid time off with accrual starting from day one.11 Paid holidays off during the year! Tuition Reimbursement for College DegreesEmployee Clothing AdvanceFitness Reimbursement ProgramEmployer paid Life InsuranceEmployee Assistance ProgramEmployer paid Short- and Long-Term Disability InsuranceTravel Assistance Program This is what we would like you to do: Responsible for directing and administering all sales, service, and operational expectations of a Branch. Responsible for quality delivery of products and services to members ensuring the member service objectives are met and/or exceeded utilizing a needs-based/consultative selling approach to build member trust and loyalty. Ensures that established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures that members are promptly and professionally served, receiving an excellent member experience with each interaction. Trains, directs, and supervises Branch staff. Develop each Branch employee to their highest potential by identifying their strengths and opportunities for improvement, appropriately coaching, training, correcting the employee's performance, and identifying career path opportunities. Primary Job Duties: Assumes responsibility for the effective and efficient performance of Branch operations. Supervises work scheduling and workflow of daily routine operations. Ensures that operations are conducted in accordance with established Credit Union policies, procedures, and guidelines. Ensures compliance with legal and regulatory requirements. Ensures Branch security. Opens and closes the building in accordance with set hours and tests security equipment monthly. Acts as a Loan Officer, processing member loans and understanding established consumer loan policies, lending regulations and underwriting guidelines. Supervises and assists with member services functions. Cross-sells Credit Union products and services. Implements changes to established policy and procedures within the Branch. Assumes responsibility for all assigned Branch sales, service, and community growth goals.Assumes responsibility for all assigned Branch sales, service, and community growth goals. Responsible for all loan, deposit, new account, membership, ancillary product, member service goals for the branch, and for the credit union. Ensures that branch staff are appropriately trained to cross-sell next best product through consultative sales approach based on member needs. Ensures sales staff have proficient knowledge with all targeted sales products including: consumer loans, ancillary loan products, credit cards, and other relationships that enhance our members' financial well-being. Drives credit union business in the community and sources new SEG opportunities through community engagement activities, involvement in local organizations such as, but not limited to: Chamber of Commerce or other civic organizations, Local Retail Businesses, Schools, etc. Works individually with members as needed on various maintenance and member service issues and provides resolution at the branch level within their authority levels. Sets the example for staff by cross-selling credit union products and makes appropriate KFS referrals based on member needs. Ensures member service expectations are met or exceeded by reviewing all member survey responses, providing on the spot coaching, and as needed due to low service scores, or when our members' service expectations are not fully met. Regularly provides member experience coaching and role play to ensure staff. Assumes responsibility for maintaining the proper cash controls.Effectively supervises Branch staff, ensuring optimal performance.Assumes responsibility for establishing and maintaining effective, professional business relations with members.Assumes responsibility for the effective administration of Branch functions. Education/Certification: Bachelor's Degree in Business or related field strongly preferred Experience Required: Three to five years of related experience in a financial institution.Three to five years of demonstrated management experience. Demonstrated experience with coaching and developing a team toward results and meeting goals.Demonstrated experience within retail sales and relationship building environment Required knowledge, skills and abilities: Knowledge of financial institution services and products.Understanding of related legal and regulatory requirements (Reg CC, Reg E, BSA, TISA, Reg Z, Reg B).Familiarity with Branch functions, policies, and procedures . Familiarity with Mortgage and Home Equity preferred Ability to influence and build strong relationships . Strong coaching and mentoring skills. Strong decision-making skills.Strong communication skills. Strong customer service skills.Proficient with Computers and Microsoft Office. Ability to operate related business equipment.Attention to detail. To apply for this exciting opportunity, visit our careers page at Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. PIcccdb163fdba-4123
Burke & Herbert Bank & Trust
Beckley, West Virginia
Job Description Job Description Community Bank Manager CLASSIFICATION Exempt REPORTS TO Market Manager JOB DESCRIPTION Summary/Objective Leads a branch team in delivering the Bank's brand promise and in meeting the Bank's business objectives. Serves as a leader, coach, and role model for team members in developing new customer relationships, solidifying existing customer relationships and delivering high-quality customer experiences. Achieves assigned sales goals. Ensures efficient and effective branch operations. Essential Functions Coaches, manages, and trains team members to deliver high-quality sales and service experiences consistently in the Bank's branches. Consistently employs the 7 sales management practices: new customer onboarding, lobby management, huddles, white boards, coaching, and sales team meetings. Motivates team members to achieve assigned sales goals. Serves as a role model for team members and colleagues in the delivery of the Bank's brand promise. Develops and maintains strong knowledge across the full range of products and services that the Bank has to offer. Leads branch team in executing effective operational and quality control procedures to provide high-quality, efficient customer service, ensure compliance, and mitigate risks. Develops business outside of the branch to identify opportunities for new business banking relationships. Manages relationships with business banking customers in partnership with Relationship Managers and Treasury Management team. Identifies opportunities for consumer mortgage relationships and presents quality leads to Mortgage Loan Officers. Identifies opportunities for wealth management relationships and present quality leads to Wealth Advisors. Represents the Bank within the community. Identifies and participates in community and business events for the purpose of increasing awareness of and interest in Burke & Herbert Bank. Participates in Bank sponsored activities and events, including evening management meetings and weekend functions. Develops solid understanding of the assigned branch market. Identifies opportunities for new business. Monitors and communicates local competitive activities. Solves complex customer servicing issues and handles difficult customers effectively. Manages and mitigates operational risks by following established policies and procedures and making sound business decisions. Mentors and develops team of branch representatives with varying skill sets and experience (tellers, sales and service representatives, customer service representatives, assistant managers) to achieve sales, service, and operational excellence. Ensures effective team member communications. Identifies and supports training and development opportunities. Provides ongoing coaching. Prepares performance evaluations. Recommends team member promotions and takes disciplinary action or terminates as appropriate. Prepares information/reports on branch performance/market trends as requested by senior management. Attends educational functions, classes, and training and development sessions as assigned by Senior Management. The duties of this position must be performed from the physical branch or bank location in order to best service the needs of the customers or support the Bank facilities. Skills/Abilities Strong coaching, motivational, and training skills focusing on sales, service and operations. Excellent oral and written communication skills. Strong organizational skills. Proven sales experience to include developing strong business relationships and meeting/exceeding sales goals. Strong analytical and decision-making skills. Ability to resolve problems effectively and efficiently. Strong ability to handle difficult customers. Strong knowledge of bank products and services and branch operations. Education and Experience Bachelor's Degree preferred. Five plus years of commercial branch banking experience. Basic Microsoft Office and Internet Skills. Supervisory Responsibility This position has supervisory responsibilities. Work Environment This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary. Travel Travel may be required for this position. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
07/03/2026
Full time
Job Description Job Description Community Bank Manager CLASSIFICATION Exempt REPORTS TO Market Manager JOB DESCRIPTION Summary/Objective Leads a branch team in delivering the Bank's brand promise and in meeting the Bank's business objectives. Serves as a leader, coach, and role model for team members in developing new customer relationships, solidifying existing customer relationships and delivering high-quality customer experiences. Achieves assigned sales goals. Ensures efficient and effective branch operations. Essential Functions Coaches, manages, and trains team members to deliver high-quality sales and service experiences consistently in the Bank's branches. Consistently employs the 7 sales management practices: new customer onboarding, lobby management, huddles, white boards, coaching, and sales team meetings. Motivates team members to achieve assigned sales goals. Serves as a role model for team members and colleagues in the delivery of the Bank's brand promise. Develops and maintains strong knowledge across the full range of products and services that the Bank has to offer. Leads branch team in executing effective operational and quality control procedures to provide high-quality, efficient customer service, ensure compliance, and mitigate risks. Develops business outside of the branch to identify opportunities for new business banking relationships. Manages relationships with business banking customers in partnership with Relationship Managers and Treasury Management team. Identifies opportunities for consumer mortgage relationships and presents quality leads to Mortgage Loan Officers. Identifies opportunities for wealth management relationships and present quality leads to Wealth Advisors. Represents the Bank within the community. Identifies and participates in community and business events for the purpose of increasing awareness of and interest in Burke & Herbert Bank. Participates in Bank sponsored activities and events, including evening management meetings and weekend functions. Develops solid understanding of the assigned branch market. Identifies opportunities for new business. Monitors and communicates local competitive activities. Solves complex customer servicing issues and handles difficult customers effectively. Manages and mitigates operational risks by following established policies and procedures and making sound business decisions. Mentors and develops team of branch representatives with varying skill sets and experience (tellers, sales and service representatives, customer service representatives, assistant managers) to achieve sales, service, and operational excellence. Ensures effective team member communications. Identifies and supports training and development opportunities. Provides ongoing coaching. Prepares performance evaluations. Recommends team member promotions and takes disciplinary action or terminates as appropriate. Prepares information/reports on branch performance/market trends as requested by senior management. Attends educational functions, classes, and training and development sessions as assigned by Senior Management. The duties of this position must be performed from the physical branch or bank location in order to best service the needs of the customers or support the Bank facilities. Skills/Abilities Strong coaching, motivational, and training skills focusing on sales, service and operations. Excellent oral and written communication skills. Strong organizational skills. Proven sales experience to include developing strong business relationships and meeting/exceeding sales goals. Strong analytical and decision-making skills. Ability to resolve problems effectively and efficiently. Strong ability to handle difficult customers. Strong knowledge of bank products and services and branch operations. Education and Experience Bachelor's Degree preferred. Five plus years of commercial branch banking experience. Basic Microsoft Office and Internet Skills. Supervisory Responsibility This position has supervisory responsibilities. Work Environment This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary. Travel Travel may be required for this position. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Description Job Description POSITION TITLE:Mortgage Loan Processing Specialist REPORTS TO:Mortgage Loan Underwriter Officer CLASSIFICATION:Non-Exempt REVISED:June 2026 SCOPE: The Mortgage Loan Processing Specialist reports directly to the Mortgage Loan Underwriter Officer. The primary responsibilities of this position include the processing, document preparation, and funding of new loans. This position will also be responsible for paying all bills related to the loan file, tracking exception items, and performing post-closing functions. Other duties covered by this position include escrow maintenance, HMDA reporting and assisting customers with loan questions, payments, and payoffs. ACCOUNTABILITIES: Loan Processing/Closing/Funding: 70% Provide loan processing support for the bank. This will involve timely underwriting support, documentation preparation and maintenance to ensure that all information is accurate. Managing the loan pipeline to make sure all files are processed in a timely manner. Handle incoming customer calls to help solve customer problems during loan origination and on an ongoing basis. Pre-closing duties include creating files, obtaining financial information, ordering appraisals, obtaining title work and submitting loan packages. Initial preparation of all closing packages for review. Post-closing duties include such items as funding loans, recording documents, and ordering final title, ensuring the Bank's position is secured. This will also include paying bills to third parties and balancing purchase advices from investors. Maintain a loan tickler system. This will include periodic audits on files for missing documentation. Administrative Support: 15% Provide administrative support for the Real Estate Department which will include filing, imaging all loan packages, title policies and the like. Answer customer questions that may arise anytime during the loan process and make any necessary corrections to the customer's file. Assist in answering incoming phone calls and directing them to the proper department or person. Be knowledgeable, competent and comply with all service standards. Filing. Loan Support: 10% Identify track and report HMDA information for the real estate files. Set up and maintain escrow accounts for taxes and insurance. Process escrow distributions and work with escrow analysis. Other: 5% As part of the overall bank team employees, this position may be requested to assist in the support of other bank activities. COMPETENCIES: Adaptability: Able to adjust quickly to different work situations and remain composed under pressure and in stressful situations. Attention to Detail: Regard for important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details. Customer Orientation: Recognize and respond sensitively to the overall financial needs and priorities of the customer; recognize and take appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty. Financial Analysis: Ability to understand numbers and use those skills as they pertain to loans and the loan underwriting process. Oral/Written Communication: The ability to express thoughts and ideas in a clear and concise manner, both orally and in written form, to a variety of audiences and to all levels of staff. Professionalism: Project a positive image of the bank to all internal and external customers along with the ability to work well with others. Time Management: Ability to effectively manage one's time to complete work in a timely fashion. EDUCATION & SPECIAL REQUIREMENTS: Two- or four-year degree in business administration or related field along with two to four years of related work experience. This job requires skills needed in a typical office environment. This includes communications skills, computer skills such as, but not limited to Word and Excel as well as utilization of office equipment. Internal: BAI Courses All Staff, Real Estate Department PHYSICAL REQUIREMENTS: Prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers for data entry, handling cash, and operating office equipment. Visual acuity to read documents, computer screens, and currency. Manual dexterity for typing and handling paperwork. Occasional travel to client sites or other bank locations (if applicable). PI7701fecba2a3-2261
07/03/2026
Full time
Job Description Job Description POSITION TITLE:Mortgage Loan Processing Specialist REPORTS TO:Mortgage Loan Underwriter Officer CLASSIFICATION:Non-Exempt REVISED:June 2026 SCOPE: The Mortgage Loan Processing Specialist reports directly to the Mortgage Loan Underwriter Officer. The primary responsibilities of this position include the processing, document preparation, and funding of new loans. This position will also be responsible for paying all bills related to the loan file, tracking exception items, and performing post-closing functions. Other duties covered by this position include escrow maintenance, HMDA reporting and assisting customers with loan questions, payments, and payoffs. ACCOUNTABILITIES: Loan Processing/Closing/Funding: 70% Provide loan processing support for the bank. This will involve timely underwriting support, documentation preparation and maintenance to ensure that all information is accurate. Managing the loan pipeline to make sure all files are processed in a timely manner. Handle incoming customer calls to help solve customer problems during loan origination and on an ongoing basis. Pre-closing duties include creating files, obtaining financial information, ordering appraisals, obtaining title work and submitting loan packages. Initial preparation of all closing packages for review. Post-closing duties include such items as funding loans, recording documents, and ordering final title, ensuring the Bank's position is secured. This will also include paying bills to third parties and balancing purchase advices from investors. Maintain a loan tickler system. This will include periodic audits on files for missing documentation. Administrative Support: 15% Provide administrative support for the Real Estate Department which will include filing, imaging all loan packages, title policies and the like. Answer customer questions that may arise anytime during the loan process and make any necessary corrections to the customer's file. Assist in answering incoming phone calls and directing them to the proper department or person. Be knowledgeable, competent and comply with all service standards. Filing. Loan Support: 10% Identify track and report HMDA information for the real estate files. Set up and maintain escrow accounts for taxes and insurance. Process escrow distributions and work with escrow analysis. Other: 5% As part of the overall bank team employees, this position may be requested to assist in the support of other bank activities. COMPETENCIES: Adaptability: Able to adjust quickly to different work situations and remain composed under pressure and in stressful situations. Attention to Detail: Regard for important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details. Customer Orientation: Recognize and respond sensitively to the overall financial needs and priorities of the customer; recognize and take appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty. Financial Analysis: Ability to understand numbers and use those skills as they pertain to loans and the loan underwriting process. Oral/Written Communication: The ability to express thoughts and ideas in a clear and concise manner, both orally and in written form, to a variety of audiences and to all levels of staff. Professionalism: Project a positive image of the bank to all internal and external customers along with the ability to work well with others. Time Management: Ability to effectively manage one's time to complete work in a timely fashion. EDUCATION & SPECIAL REQUIREMENTS: Two- or four-year degree in business administration or related field along with two to four years of related work experience. This job requires skills needed in a typical office environment. This includes communications skills, computer skills such as, but not limited to Word and Excel as well as utilization of office equipment. Internal: BAI Courses All Staff, Real Estate Department PHYSICAL REQUIREMENTS: Prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers for data entry, handling cash, and operating office equipment. Visual acuity to read documents, computer screens, and currency. Manual dexterity for typing and handling paperwork. Occasional travel to client sites or other bank locations (if applicable). PI7701fecba2a3-2261
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs. This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings. We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potential and the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our San Antonio office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1-2 years of experience as a Loan Officer or in a comparable sales role Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Experience driving mortgage sales in a fast-paced, high-volume contact center 2+ years of sales and/or high-volume contact center experience Active or prior NMLS license/registration US military experience through military service or a military spouse/domestic partner Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals) Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals Proficiency with LOS, CRM systems, and call center technologies Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs. This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings. We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potential and the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our San Antonio office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1-2 years of experience as a Loan Officer or in a comparable sales role Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Experience driving mortgage sales in a fast-paced, high-volume contact center 2+ years of sales and/or high-volume contact center experience Active or prior NMLS license/registration US military experience through military service or a military spouse/domestic partner Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals) Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals Proficiency with LOS, CRM systems, and call center technologies Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs. This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings. We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potential and the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Tampa Office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1-2 years of experience as a Loan Officer or in a comparable sales role Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Experience driving mortgage sales in a fast-paced, high-volume contact center 2+ years of sales and/or high-volume contact center experience Active or prior NMLS license/registration US military experience through military service or a military spouse/domestic partner Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals) Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals Proficiency with LOS, CRM systems, and call center technologies Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs. This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings. We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potential and the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Tampa Office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1-2 years of experience as a Loan Officer or in a comparable sales role Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Experience driving mortgage sales in a fast-paced, high-volume contact center 2+ years of sales and/or high-volume contact center experience Active or prior NMLS license/registration US military experience through military service or a military spouse/domestic partner Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals) Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals Proficiency with LOS, CRM systems, and call center technologies Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs. This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings. We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potential and the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Phoenix Office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1-2 years of experience as a Loan Officer or in a comparable sales role Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Experience driving mortgage sales in a fast-paced, high-volume contact center 2+ years of sales and/or high-volume contact center experience Active or prior NMLS license/registration US military experience through military service or a military spouse/domestic partner Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals) Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals Proficiency with LOS, CRM systems, and call center technologies Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs. This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings. We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potential and the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Phoenix Office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1-2 years of experience as a Loan Officer or in a comparable sales role Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Experience driving mortgage sales in a fast-paced, high-volume contact center 2+ years of sales and/or high-volume contact center experience Active or prior NMLS license/registration US military experience through military service or a military spouse/domestic partner Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals) Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals Proficiency with LOS, CRM systems, and call center technologies Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Responsible for the development, management, implementation and ownership of key initiatives to First Community Mortgage business Recruit, hire, train and manage new loan officers that are located within the local area Work directly with the marketing department for FCB/FNBT and the marketing coordinator to develop and implement a strategic marketing plan and ongoing recommendations to support mortgage growth Manage and mentor loan officers to ensure they reach, or exceed, expected production levels and personal business development by focusing on 3 main areas: realtor/builder, bank branches and personal contacts Develop bank "territories" for each loan officer to give consistent exposure to FCB/FNBT employees on all FCM products and opportunities Manage loan officers to adherence to a specific monthly marketing budget Provide ongoing reports Weekly Goals and monthly projected closings Develop and implement a curriculum for Weekly Sales Meetings Balance the differences in managing a team of loan officers Assist in creation of relationships and regular dialogue with local realtors, builders, as well as banking staff Ability to understand internal and client business issues, operational constructs and overall challenges and develop viable, effective and efficient solutions Results analysis, reporting and corresponding recommendations for improvement/refinement. Host regular meetings and create an active environment for loan officers to share ideas and success stories Frequent travel to the home office and or other branches if required Other duties as assigned Physical Requirements: Must be able to sit and/or stand for extended periods of time Operate a computer and other office machinery Ability to lift up to 25 pounds FNBT is an equal opportunity employer.
07/02/2026
Full time
Job Description Responsible for the development, management, implementation and ownership of key initiatives to First Community Mortgage business Recruit, hire, train and manage new loan officers that are located within the local area Work directly with the marketing department for FCB/FNBT and the marketing coordinator to develop and implement a strategic marketing plan and ongoing recommendations to support mortgage growth Manage and mentor loan officers to ensure they reach, or exceed, expected production levels and personal business development by focusing on 3 main areas: realtor/builder, bank branches and personal contacts Develop bank "territories" for each loan officer to give consistent exposure to FCB/FNBT employees on all FCM products and opportunities Manage loan officers to adherence to a specific monthly marketing budget Provide ongoing reports Weekly Goals and monthly projected closings Develop and implement a curriculum for Weekly Sales Meetings Balance the differences in managing a team of loan officers Assist in creation of relationships and regular dialogue with local realtors, builders, as well as banking staff Ability to understand internal and client business issues, operational constructs and overall challenges and develop viable, effective and efficient solutions Results analysis, reporting and corresponding recommendations for improvement/refinement. Host regular meetings and create an active environment for loan officers to share ideas and success stories Frequent travel to the home office and or other branches if required Other duties as assigned Physical Requirements: Must be able to sit and/or stand for extended periods of time Operate a computer and other office machinery Ability to lift up to 25 pounds FNBT is an equal opportunity employer.
Description: Potential for Sign-On Bonus The Mortgage Loan Officer will provide a high level of customer service in the origination of consumer home mortgage loans. The position will build and maintain a strong network on internal and external referral sources and generate fee income according to budget. The Mortgage Loan Officer will work with the SVP, Director of Mortgage, Public Relations Manager, and other Mortgage Department team members to develop and utilize successful marketing strategies. The position is responsible for ensuring compliance to policy, regulations, and investor guidelines with every loan transaction. Important: Ideal Candidate will possess 3+ years of prior mortgage lending experience, with loan volume in the past 12 months of greater than $8 million. Coulee Bank offers a flexible hybrid work model. This position is expected to work in office three (3) days per week with the potential to work remotely up to two (2) days per week. The ideal candidate will be able to report to one of the following Coulee Bank locations: Minnesota: Minnetonka or St. Paul Wisconsin: La Crosse or Onalaska Requirements: Build a Career in the Financial Industry with Pathways for Advancements. We recognize that our success is based on the quality and dedication of our team members. That's why we will continually invest in your growth by providing ongoing training and professional development opportunities that deepen your skills and optimize your expertise in the financial industry. Professionally develop and maintain external and internal referral sources by actively working with commercial, retail, and investment areas to ensure a continuous pipeline of loans. Assess and evaluate the credit worthiness of applicants to arrive at an independent recommendation on the origination and/or continuation of a credit relationship with the Bank. Participate in various community and business organizations and events to ensure Coulee Bank's Mortgage Department is known in the community. A Day in the Life of a Mortgage Loan Officer: Assess and evaluate the credit worthiness of applicants and arrive at an independent recommendation of a credit relationship with the bank. Originate investor-quality mortgage loans in a manner that meets the annual fee income budget while adhering to reasonable pricing and loan policy guidelines. Provide a professional level of information and follow-through while working on mortgage loans to ensure a positive experience for the customer. Work closely with Loan Processing staff during the document preparation and check disbursal process. Ensure confidentiality of bank and customer data throughout the life of the loans serviced. Maintain customer records in a manner that allows for routine contact. Professionally develop and maintain external and internal referral sources to assist in ensuring a continuous pipeline of loans. Maintain and expand Mortgage Department's presence in the community by participating in community and business organizations and events. Work with mortgage and marketing staff to develop and implement successful marketing strategies. Maintain Coulee Bank product knowledge to allow for qualified referrals to retail and investment staff and establishment of full banking relationships with mortgage customers. Attend regular training to maintain knowledge of industry trends, developments and changes in regulatory laws. Assist in and respond to internal and external audits and reviews as requested. Maintain broker and investor relationships in a manner that ensures minimum risk to Coulee Bank. Collect past due loans assigned to portfolio in a timely manner. Why Work for Coulee Bank? Coulee Bank is a family-owned community bank with a long-standing tradition of excellent service with strong roots within the communities we serve. Our mission is simple: Doing the Right Thing for Our Clients & Colleagues . Generous Compensation and Benefits Package 10 Paid Holidays a Year 19 PTO Days a year 401K Match Profit Sharing $100 Coulee Clothing Attire Tuition Reimbursement Paid Volunteer Time Qualifications For Ideal Candidate: High School diploma, or equivalent. 3+ years of prior mortgage lending experience, with loan volume in the past 12 months of greater than $8 million. Established relationships within the local community and in job-related organizations. Ability to provide a high level of customer service experience to both internal and external customers. Excellent verbal and written communication skills. Strong attention to details and accuracy of work. Strong technical skills, including knowledge of Microsoft Office products. Knowledge of office methods, procedures, and practices including the use of standard office equipment. Pay Range: The salary for this position is: $45,177.60 annually ($21.72/hr) + PLUS Mortgage Loan Officer Incentive Plan. Candidates must meet and comply with the requirements of the SAFE Act, including the successful completion of background check and registration with the Nationwide Mortgage Licensing System (NMLS). Compensation details: 21.72-21.72 Hourly Wage PIe5-
07/02/2026
Full time
Description: Potential for Sign-On Bonus The Mortgage Loan Officer will provide a high level of customer service in the origination of consumer home mortgage loans. The position will build and maintain a strong network on internal and external referral sources and generate fee income according to budget. The Mortgage Loan Officer will work with the SVP, Director of Mortgage, Public Relations Manager, and other Mortgage Department team members to develop and utilize successful marketing strategies. The position is responsible for ensuring compliance to policy, regulations, and investor guidelines with every loan transaction. Important: Ideal Candidate will possess 3+ years of prior mortgage lending experience, with loan volume in the past 12 months of greater than $8 million. Coulee Bank offers a flexible hybrid work model. This position is expected to work in office three (3) days per week with the potential to work remotely up to two (2) days per week. The ideal candidate will be able to report to one of the following Coulee Bank locations: Minnesota: Minnetonka or St. Paul Wisconsin: La Crosse or Onalaska Requirements: Build a Career in the Financial Industry with Pathways for Advancements. We recognize that our success is based on the quality and dedication of our team members. That's why we will continually invest in your growth by providing ongoing training and professional development opportunities that deepen your skills and optimize your expertise in the financial industry. Professionally develop and maintain external and internal referral sources by actively working with commercial, retail, and investment areas to ensure a continuous pipeline of loans. Assess and evaluate the credit worthiness of applicants to arrive at an independent recommendation on the origination and/or continuation of a credit relationship with the Bank. Participate in various community and business organizations and events to ensure Coulee Bank's Mortgage Department is known in the community. A Day in the Life of a Mortgage Loan Officer: Assess and evaluate the credit worthiness of applicants and arrive at an independent recommendation of a credit relationship with the bank. Originate investor-quality mortgage loans in a manner that meets the annual fee income budget while adhering to reasonable pricing and loan policy guidelines. Provide a professional level of information and follow-through while working on mortgage loans to ensure a positive experience for the customer. Work closely with Loan Processing staff during the document preparation and check disbursal process. Ensure confidentiality of bank and customer data throughout the life of the loans serviced. Maintain customer records in a manner that allows for routine contact. Professionally develop and maintain external and internal referral sources to assist in ensuring a continuous pipeline of loans. Maintain and expand Mortgage Department's presence in the community by participating in community and business organizations and events. Work with mortgage and marketing staff to develop and implement successful marketing strategies. Maintain Coulee Bank product knowledge to allow for qualified referrals to retail and investment staff and establishment of full banking relationships with mortgage customers. Attend regular training to maintain knowledge of industry trends, developments and changes in regulatory laws. Assist in and respond to internal and external audits and reviews as requested. Maintain broker and investor relationships in a manner that ensures minimum risk to Coulee Bank. Collect past due loans assigned to portfolio in a timely manner. Why Work for Coulee Bank? Coulee Bank is a family-owned community bank with a long-standing tradition of excellent service with strong roots within the communities we serve. Our mission is simple: Doing the Right Thing for Our Clients & Colleagues . Generous Compensation and Benefits Package 10 Paid Holidays a Year 19 PTO Days a year 401K Match Profit Sharing $100 Coulee Clothing Attire Tuition Reimbursement Paid Volunteer Time Qualifications For Ideal Candidate: High School diploma, or equivalent. 3+ years of prior mortgage lending experience, with loan volume in the past 12 months of greater than $8 million. Established relationships within the local community and in job-related organizations. Ability to provide a high level of customer service experience to both internal and external customers. Excellent verbal and written communication skills. Strong attention to details and accuracy of work. Strong technical skills, including knowledge of Microsoft Office products. Knowledge of office methods, procedures, and practices including the use of standard office equipment. Pay Range: The salary for this position is: $45,177.60 annually ($21.72/hr) + PLUS Mortgage Loan Officer Incentive Plan. Candidates must meet and comply with the requirements of the SAFE Act, including the successful completion of background check and registration with the Nationwide Mortgage Licensing System (NMLS). Compensation details: 21.72-21.72 Hourly Wage PIe5-
Description: Position Summary The Business Banking Officer is responsible for driving business banking growth within an assigned geographic market. This position develops, manages and expands relationships with small business customers and prospects by providing lending, deposit and treasury management solutions. The Business Banking Officer partners with internal teams to deliver exceptional customer service, achieve growth objectives and maintain a high-quality loan and deposit portfolio. Essential Job Responsibilities The essential functions include, but are not limited to the following: Develops and maintains relationships with existing and prospective business customers through proactive calling efforts, networking and community involvement. Meets with prospects and customers to identify financial needs and recommends appropriate lending, deposit, and treasury management solutions. Generates new business opportunities and deepens existing relationships to increase customer penetration. Achieves established goals for loan production, deposit growth, treasury management services and overall business development activities. Manages and monitors a portfolio of business banking relationships, ensuring strong asset quality and customer retention. Conducts preliminary credit analysis and gathers financial information necessary for loan requests in accordance with Bank policies and procedures. Collaborates with retail, commercial, mortgage and other business lines to identify and make quality referrals. Develops and executes sales and calling plans to achieve growth objectives. Plans, participates in, and follows up on community, organizational and branch events to generate business opportunities and strengthen the Bank's presence in the market. Represents the Bank in civic, professional, and community organizations to promote business development and enhance the Bank's reputation. Ensures compliance with all applicable banking regulations, Bank policies, and risk management standards. Knowledge, Skills Work Experience Bachelor's degree in Business, Finance, Accounting, or a related field; or equivalent combination of education and experience. Minimum of three (3) years of business banking or financial services sales experience. Demonstrated business development, relationship management and portfolio management skills. Solid knowledge of business lending, deposit products, treasury management services, and related banking products. Proven ability to develop new business and achieve sales and growth goals. Excellent communication, presentation, networking, and interpersonal skills. Strong organizational skills with the ability to manage multiple priorities effectively. The pay range for this position is based on the lowest to highest salary we reasonably and in good faith expect to pay for this position at the time of this posting. Actual pay will depend upon several factors including, but not limited to, relevant education, qualifications, certifications, experience, business or organizational needs, affordability and market pay. The posted range may be modified in the future as market data or organizational priorities change. Physical Demands This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one's workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds. Note The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace. NESB123 Requirements: Compensation details: 00 Yearly Salary PI27b1b9e6977e-8015
07/01/2026
Full time
Description: Position Summary The Business Banking Officer is responsible for driving business banking growth within an assigned geographic market. This position develops, manages and expands relationships with small business customers and prospects by providing lending, deposit and treasury management solutions. The Business Banking Officer partners with internal teams to deliver exceptional customer service, achieve growth objectives and maintain a high-quality loan and deposit portfolio. Essential Job Responsibilities The essential functions include, but are not limited to the following: Develops and maintains relationships with existing and prospective business customers through proactive calling efforts, networking and community involvement. Meets with prospects and customers to identify financial needs and recommends appropriate lending, deposit, and treasury management solutions. Generates new business opportunities and deepens existing relationships to increase customer penetration. Achieves established goals for loan production, deposit growth, treasury management services and overall business development activities. Manages and monitors a portfolio of business banking relationships, ensuring strong asset quality and customer retention. Conducts preliminary credit analysis and gathers financial information necessary for loan requests in accordance with Bank policies and procedures. Collaborates with retail, commercial, mortgage and other business lines to identify and make quality referrals. Develops and executes sales and calling plans to achieve growth objectives. Plans, participates in, and follows up on community, organizational and branch events to generate business opportunities and strengthen the Bank's presence in the market. Represents the Bank in civic, professional, and community organizations to promote business development and enhance the Bank's reputation. Ensures compliance with all applicable banking regulations, Bank policies, and risk management standards. Knowledge, Skills Work Experience Bachelor's degree in Business, Finance, Accounting, or a related field; or equivalent combination of education and experience. Minimum of three (3) years of business banking or financial services sales experience. Demonstrated business development, relationship management and portfolio management skills. Solid knowledge of business lending, deposit products, treasury management services, and related banking products. Proven ability to develop new business and achieve sales and growth goals. Excellent communication, presentation, networking, and interpersonal skills. Strong organizational skills with the ability to manage multiple priorities effectively. The pay range for this position is based on the lowest to highest salary we reasonably and in good faith expect to pay for this position at the time of this posting. Actual pay will depend upon several factors including, but not limited to, relevant education, qualifications, certifications, experience, business or organizational needs, affordability and market pay. The posted range may be modified in the future as market data or organizational priorities change. Physical Demands This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one's workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds. Note The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace. NESB123 Requirements: Compensation details: 00 Yearly Salary PI27b1b9e6977e-8015
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs. This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings. We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potential and the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our San Antonio office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1-2 years of experience as a Loan Officer or in a comparable sales role Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Experience driving mortgage sales in a fast-paced, high-volume contact center 2+ years of sales and/or high-volume contact center experience Active or prior NMLS license/registration US military experience through military service or a military spouse/domestic partner Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals) Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals Proficiency with LOS, CRM systems, and call center technologies Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/30/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs. This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings. We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potential and the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our San Antonio office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1-2 years of experience as a Loan Officer or in a comparable sales role Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Experience driving mortgage sales in a fast-paced, high-volume contact center 2+ years of sales and/or high-volume contact center experience Active or prior NMLS license/registration US military experience through military service or a military spouse/domestic partner Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals) Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals Proficiency with LOS, CRM systems, and call center technologies Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs. This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings. We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potential and the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Phoenix Office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1-2 years of experience as a Loan Officer or in a comparable sales role Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Experience driving mortgage sales in a fast-paced, high-volume contact center 2+ years of sales and/or high-volume contact center experience Active or prior NMLS license/registration US military experience through military service or a military spouse/domestic partner Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals) Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals Proficiency with LOS, CRM systems, and call center technologies Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/30/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs. This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings. We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potential and the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Phoenix Office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1-2 years of experience as a Loan Officer or in a comparable sales role Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Experience driving mortgage sales in a fast-paced, high-volume contact center 2+ years of sales and/or high-volume contact center experience Active or prior NMLS license/registration US military experience through military service or a military spouse/domestic partner Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals) Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals Proficiency with LOS, CRM systems, and call center technologies Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs. This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings. We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potential and the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Tampa Office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1-2 years of experience as a Loan Officer or in a comparable sales role Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Experience driving mortgage sales in a fast-paced, high-volume contact center 2+ years of sales and/or high-volume contact center experience Active or prior NMLS license/registration US military experience through military service or a military spouse/domestic partner Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals) Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals Proficiency with LOS, CRM systems, and call center technologies Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/30/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs. This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings. We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potential and the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Tampa Office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1-2 years of experience as a Loan Officer or in a comparable sales role Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Experience driving mortgage sales in a fast-paced, high-volume contact center 2+ years of sales and/or high-volume contact center experience Active or prior NMLS license/registration US military experience through military service or a military spouse/domestic partner Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals) Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals Proficiency with LOS, CRM systems, and call center technologies Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
