Bluestone Bank Description: Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer's unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let's get there, together! In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive: A competitive salary with performance-based incentives. Comprehensive medical with deductible reimbursement, dental, and vision coverage. An employer matching 401k plan. Training and professional development opportunities, including tuition reimbursement. Work life balance with paid time off, paid volunteer hours, and 11 paid holidays. The Premier Banking Officer position is a hands-on role, responsible for generating new business opportunities with a focus on gathering new deposits, adding new customers, and identifying, developing, and generating new small business deposit, and revenue opportunities. This will include the origination of deposit accounts, Treasury Management/Cash Management solutions, and other ancillary bank products (as determined), across Retail and Commercial lines of business. This role is responsible for delivering bottom-line results by developing and executing effective sales plans and tactics and conducting results-driven business development activities. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Accountable to achieve individual sales goals for gathering deposits, creating revenue, and cross-selling Bluestone products and services to existing and new customers. Actively prospects, solicits and meets with potential Clients, identifies business opportunities, conducts need's assessments, and partners with internal product teams to structure appropriate banking solutions. Assists in the preparation and execution of relationship presentations and supports Cash Management solutions within establish bank policy. Plans for and conducts retention and business development calls for existing, potential, and new bank customers, focusing on delivering business results and developing lasting customer relationships with Bluestone. Interviews customers and obtains and compiles necessary documentation and financial information to process all types of requests, including deposit and loan accounts, debit cards, and cash management services. Discusses customer and prospect needs, problems, or complaints with immediate manager and recommends resolution as appropriate. Maintains a list of potential prospects, referrals and active and viable leads to develop new business and expand current client base. Upon development of business leads, arranges meetings between customers or prospective customers and appropriate bank personnel, with a focus on maximizing customer and bank employee time and focus. Maintains and continuously expands the knowledge base of competitor activity within the market area through site visits, literature reviews, social media reviews, and networking; prepares reporting of these activities to Bluestone's management team, as requested. Routinely provides input and recommendations to immediate manager about relevant developments that may impact Bluestone. Makes recommendations and participates in disseminating certain marketing programs for Bluestone's products and lending services. Represents Bluestone at various civic and community functions and events to develop new business, increase deposits, and to enhance Bluestone's image in the community; promotes a favorable image of the Bank in all business activities within the community. Other duties as assigned. The pay range for this position is $80,000 to $100,000 per year and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. This position will require travel to and from customer sites. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under federal, state, and local laws. Requirements: Bachelor's Degree in business management, or equivalent combination of education and experience. Successful relationship-driven business professional with 5+ years in client-facing service, and sales positions. Strong customer service orientation that includes knowing your audience, making recommendations for effective problem resolution, and having a high level of enthusiasm and creativity. Formal sales training a plus. Experience in a financial institution or loan office a plus. A strong desire to help others succeed. Proven written and verbal communication, and organizational skills. Good research skills. Ability and willingness to work as part of a team. Compensation details: 00 Yearly Salary PI65bfc8b7a5-
03/02/2026
Full time
Bluestone Bank Description: Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer's unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let's get there, together! In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive: A competitive salary with performance-based incentives. Comprehensive medical with deductible reimbursement, dental, and vision coverage. An employer matching 401k plan. Training and professional development opportunities, including tuition reimbursement. Work life balance with paid time off, paid volunteer hours, and 11 paid holidays. The Premier Banking Officer position is a hands-on role, responsible for generating new business opportunities with a focus on gathering new deposits, adding new customers, and identifying, developing, and generating new small business deposit, and revenue opportunities. This will include the origination of deposit accounts, Treasury Management/Cash Management solutions, and other ancillary bank products (as determined), across Retail and Commercial lines of business. This role is responsible for delivering bottom-line results by developing and executing effective sales plans and tactics and conducting results-driven business development activities. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Accountable to achieve individual sales goals for gathering deposits, creating revenue, and cross-selling Bluestone products and services to existing and new customers. Actively prospects, solicits and meets with potential Clients, identifies business opportunities, conducts need's assessments, and partners with internal product teams to structure appropriate banking solutions. Assists in the preparation and execution of relationship presentations and supports Cash Management solutions within establish bank policy. Plans for and conducts retention and business development calls for existing, potential, and new bank customers, focusing on delivering business results and developing lasting customer relationships with Bluestone. Interviews customers and obtains and compiles necessary documentation and financial information to process all types of requests, including deposit and loan accounts, debit cards, and cash management services. Discusses customer and prospect needs, problems, or complaints with immediate manager and recommends resolution as appropriate. Maintains a list of potential prospects, referrals and active and viable leads to develop new business and expand current client base. Upon development of business leads, arranges meetings between customers or prospective customers and appropriate bank personnel, with a focus on maximizing customer and bank employee time and focus. Maintains and continuously expands the knowledge base of competitor activity within the market area through site visits, literature reviews, social media reviews, and networking; prepares reporting of these activities to Bluestone's management team, as requested. Routinely provides input and recommendations to immediate manager about relevant developments that may impact Bluestone. Makes recommendations and participates in disseminating certain marketing programs for Bluestone's products and lending services. Represents Bluestone at various civic and community functions and events to develop new business, increase deposits, and to enhance Bluestone's image in the community; promotes a favorable image of the Bank in all business activities within the community. Other duties as assigned. The pay range for this position is $80,000 to $100,000 per year and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. This position will require travel to and from customer sites. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under federal, state, and local laws. Requirements: Bachelor's Degree in business management, or equivalent combination of education and experience. Successful relationship-driven business professional with 5+ years in client-facing service, and sales positions. Strong customer service orientation that includes knowing your audience, making recommendations for effective problem resolution, and having a high level of enthusiasm and creativity. Formal sales training a plus. Experience in a financial institution or loan office a plus. A strong desire to help others succeed. Proven written and verbal communication, and organizational skills. Good research skills. Ability and willingness to work as part of a team. Compensation details: 00 Yearly Salary PI65bfc8b7a5-
Technology Operations Representative II US-CA-Burbank Job ID: 33958 Type: Full-Time # of Openings: 1 Category: Customer Service/Support CA - Burbank-WarnerBros-MS About the Role Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with demonstrated proficiency with customers, core technologies and work processes. Your Impact - Demonstrates higher level customer support capabilities through assignments. - Identifies potential opportunities to improve work processes, tools and systems to streamline workflows. - Adept at core customer service skills. - Supports the department as needed on special projects. - Reduced level of oversight required by manager to compete tasks. Customer Service - Early experience employing customer service skills acquired through Canon training. - Demonstrates consistent respect to customers. - Contributes information to customer database. - Generates customer relationships appropriately. About You: The Skills & Expertise You Bring HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience. - Associates degree or equivalent preferred. - Must have been a back-up for an install Lead. - Adept at listening to customer and matching their energy, paraphrasing back to understand their concerns/issues, and assuring that they will personally ensure that a solution is found and implemented. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - To be established with Co-op organization in alignment with their course descriptions. Canon courses or equivalent experience. In accordance with applicable law, we are providing the anticipated rate for this role: $20.54 - $28.20 hourly. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at Posting Tags PIc24a8fb6-
03/02/2026
Full time
Technology Operations Representative II US-CA-Burbank Job ID: 33958 Type: Full-Time # of Openings: 1 Category: Customer Service/Support CA - Burbank-WarnerBros-MS About the Role Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with demonstrated proficiency with customers, core technologies and work processes. Your Impact - Demonstrates higher level customer support capabilities through assignments. - Identifies potential opportunities to improve work processes, tools and systems to streamline workflows. - Adept at core customer service skills. - Supports the department as needed on special projects. - Reduced level of oversight required by manager to compete tasks. Customer Service - Early experience employing customer service skills acquired through Canon training. - Demonstrates consistent respect to customers. - Contributes information to customer database. - Generates customer relationships appropriately. About You: The Skills & Expertise You Bring HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience. - Associates degree or equivalent preferred. - Must have been a back-up for an install Lead. - Adept at listening to customer and matching their energy, paraphrasing back to understand their concerns/issues, and assuring that they will personally ensure that a solution is found and implemented. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - To be established with Co-op organization in alignment with their course descriptions. Canon courses or equivalent experience. In accordance with applicable law, we are providing the anticipated rate for this role: $20.54 - $28.20 hourly. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at Posting Tags PIc24a8fb6-
Technology Operations Representative II US-CA-Burbank Job ID: 33958 Type: Full-Time # of Openings: 1 Category: Customer Service/Support CA - Burbank-WarnerBros-MS About the Role Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with demonstrated proficiency with customers, core technologies and work processes. Your Impact - Demonstrates higher level customer support capabilities through assignments. - Identifies potential opportunities to improve work processes, tools and systems to streamline workflows. - Adept at core customer service skills. - Supports the department as needed on special projects. - Reduced level of oversight required by manager to compete tasks. Customer Service - Early experience employing customer service skills acquired through Canon training. - Demonstrates consistent respect to customers. - Contributes information to customer database. - Generates customer relationships appropriately. About You: The Skills & Expertise You Bring HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience. - Associates degree or equivalent preferred. - Must have been a back-up for an install Lead. - Adept at listening to customer and matching their energy, paraphrasing back to understand their concerns/issues, and assuring that they will personally ensure that a solution is found and implemented. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - To be established with Co-op organization in alignment with their course descriptions. Canon courses or equivalent experience. In accordance with applicable law, we are providing the anticipated rate for this role: $20.54 - $28.20 hourly. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at Posting Tags PI1146e40c47c3-1343
03/01/2026
Full time
Technology Operations Representative II US-CA-Burbank Job ID: 33958 Type: Full-Time # of Openings: 1 Category: Customer Service/Support CA - Burbank-WarnerBros-MS About the Role Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with demonstrated proficiency with customers, core technologies and work processes. Your Impact - Demonstrates higher level customer support capabilities through assignments. - Identifies potential opportunities to improve work processes, tools and systems to streamline workflows. - Adept at core customer service skills. - Supports the department as needed on special projects. - Reduced level of oversight required by manager to compete tasks. Customer Service - Early experience employing customer service skills acquired through Canon training. - Demonstrates consistent respect to customers. - Contributes information to customer database. - Generates customer relationships appropriately. About You: The Skills & Expertise You Bring HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience. - Associates degree or equivalent preferred. - Must have been a back-up for an install Lead. - Adept at listening to customer and matching their energy, paraphrasing back to understand their concerns/issues, and assuring that they will personally ensure that a solution is found and implemented. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - To be established with Co-op organization in alignment with their course descriptions. Canon courses or equivalent experience. In accordance with applicable law, we are providing the anticipated rate for this role: $20.54 - $28.20 hourly. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at Posting Tags PI1146e40c47c3-1343
Who We Are: FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position: The Commercial Relationship Manager is responsible for soliciting, negotiating, underwriting, and coordinating the closing of equipment, commercial building and business loans in compliance with the Bank's lending policies and procedures; develops business checking and deposit relationships with customers; and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Essential Duties: Generates new leads through outbound calls, emails, networking, and in-person meetings. Builds and maintains strong relationships with prospective and existing clients to drive long-term business opportunities. Uses CRM systems to track interactions, update customer records, and manage pipeline activity. Interviews prospective applicants and requests specified information related to loan or credit application; corresponds or re-interviews applicants to resolve questions regarding application information. Performs pre-qualification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends. Gathers and analyzes all information necessary to present a financing request to Senior Management or Loan Committee for approval; meets with existing or potential customers; visits sites of loans; negotiates loan terms and conditions. Coordinates processing of approved loans; ensures loans are processed according to agreement, customer needs and conform to Bank lending policies; obtains sufficient information and/or documentation from customers; solves problems relative to processing and servicing of loans within his or her portfolio; approves loan disbursements in accordance with agreements. Ensures that credit inquiries and UCC filings are researched to determine credit worthiness and appropriate collateral positioning are achieved. Ensures that certification or deletion of collateral is made by the appropriate personnel. Negotiates, underwrites, and processes renewals of credit facilities. Approves loan payments, draws from lines of credit, and fund transfers within specified limits. Authorizes commitment, engagement, auction, and decline letters. Contributes to the overall profitability of the branch and region; implements costs controls, income generation, and branch and region marketing efforts; monitors expenses to ensure compliance with budget. Verifies funds with mortgage companies and contractors. Develops and maintains knowledge of financial industry, economy, market conditions, rates, vendors and competition. Represents the Bank in various community, civic, and community reinvestment functions to further enhance the Bank's image and develop additional business; assists the Bank in establishing and maintaining market position in the financing arena. Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established lending limits. Provides deposit and loan account ratings. Updates and corresponds with legal counsel and collectors on workouts, bankruptcies, and charge-offs to ensure all possible precautionary actions or measures are taken. Responsible for achieving annual deposit and loan growth goals assigned by Senior Management. Provides leadership and training to less experienced loan officers and other staff members. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 75%, including but not limited to frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions. Travel may include long-distance flights, overnight stays, and local transportation. Bachelor's degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related). Minimum 5 years of related experience in banking, financial services, or relevant industry required. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Experienced in growing marketing and business development expertise through direct customer engagement. Advanced math skills: ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs. Demonstrated ability to cross-sell and explain all products and services with confidence and authority. Knowledge of commercial banking products and services and a strong understanding of federal compliance regulations required. Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Proficient teamwork and relationship skills to contribute to cross-functional collaboration and team success. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. . click apply for full job details
03/01/2026
Full time
Who We Are: FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - Top Performing Publicly Traded Bank with under $2b in assets 2023 - American Banker - "Top 5" Community Bank in the Country 2023 - OTCQX - Best 50 Companies 2023 - 5-star Rating Bauer Financial What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork - We collaborate, hold each other accountable, and win together. Relationship - We are trustworthy, transparent, and respectful. Authentic - We are humble, vulnerable, and we speak up. Commitment - We are owners Be hungry, responsive, and have a sense of urgency. About the Position: The Commercial Relationship Manager is responsible for soliciting, negotiating, underwriting, and coordinating the closing of equipment, commercial building and business loans in compliance with the Bank's lending policies and procedures; develops business checking and deposit relationships with customers; and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Essential Duties: Generates new leads through outbound calls, emails, networking, and in-person meetings. Builds and maintains strong relationships with prospective and existing clients to drive long-term business opportunities. Uses CRM systems to track interactions, update customer records, and manage pipeline activity. Interviews prospective applicants and requests specified information related to loan or credit application; corresponds or re-interviews applicants to resolve questions regarding application information. Performs pre-qualification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends. Gathers and analyzes all information necessary to present a financing request to Senior Management or Loan Committee for approval; meets with existing or potential customers; visits sites of loans; negotiates loan terms and conditions. Coordinates processing of approved loans; ensures loans are processed according to agreement, customer needs and conform to Bank lending policies; obtains sufficient information and/or documentation from customers; solves problems relative to processing and servicing of loans within his or her portfolio; approves loan disbursements in accordance with agreements. Ensures that credit inquiries and UCC filings are researched to determine credit worthiness and appropriate collateral positioning are achieved. Ensures that certification or deletion of collateral is made by the appropriate personnel. Negotiates, underwrites, and processes renewals of credit facilities. Approves loan payments, draws from lines of credit, and fund transfers within specified limits. Authorizes commitment, engagement, auction, and decline letters. Contributes to the overall profitability of the branch and region; implements costs controls, income generation, and branch and region marketing efforts; monitors expenses to ensure compliance with budget. Verifies funds with mortgage companies and contractors. Develops and maintains knowledge of financial industry, economy, market conditions, rates, vendors and competition. Represents the Bank in various community, civic, and community reinvestment functions to further enhance the Bank's image and develop additional business; assists the Bank in establishing and maintaining market position in the financing arena. Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established lending limits. Provides deposit and loan account ratings. Updates and corresponds with legal counsel and collectors on workouts, bankruptcies, and charge-offs to ensure all possible precautionary actions or measures are taken. Responsible for achieving annual deposit and loan growth goals assigned by Senior Management. Provides leadership and training to less experienced loan officers and other staff members. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 75%, including but not limited to frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions. Travel may include long-distance flights, overnight stays, and local transportation. Bachelor's degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related). Minimum 5 years of related experience in banking, financial services, or relevant industry required. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. Experienced in growing marketing and business development expertise through direct customer engagement. Advanced math skills: ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs. Demonstrated ability to cross-sell and explain all products and services with confidence and authority. Knowledge of commercial banking products and services and a strong understanding of federal compliance regulations required. Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution. Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. Strong organizational and time management abilities with attention to detail. Proficient teamwork and relationship skills to contribute to cross-functional collaboration and team success. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. . click apply for full job details
Housing Authority of Kansas City
Kansas City, Missouri
Description: Department: RESIDENT SERVICES Reports To: FSS Program Manager FLSA Status: Exempt JOB SUMMARY Responsible for the development and implementation of the Family Self-Sufficiency (FSS) Program by working with residents; Resident Services staff; management; and community partners to identify the needs and coordinate resources that promote self-sufficiency, empowerment, and healthy communities in Kansas City, MO. ESSENTIAL FUNCTIONS Essential Duties and Responsibilities The duties listed below illustrate of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position. Undertakes and performs the following and all other work-related duties as assigned. . Conducts needs assessment to determine if the family needs further assistance (e.g., parenting classes, housekeeping techniques, budgeting classes, child care, adult education, vocational training, mental and physical health care, substance abuse testing and treatment, and family advocacy, etc.) to help keep the family together and to promote family self-sufficiency. Works with FSS participants in their efforts to reach self-sufficiency goals by creating plans that are clear, measurable, realistic, and timely; these plans will be created by identifying motivation and desires in participants while identifying and mitigating barriers to success. Refers FSS participants to appropriate social services agencies as necessary. Coordinates services provided to individuals with a mental illness who, in view of their treatment history and present circumstances, are unlikely to survive safely in the community without appropriate assistance and/or supervision. Maintains regular contact with clients including in person, by phone and in writing. Conducts in-depth interviews/discussions with FSS participants to determine eligibility of applicants and/or assesses and identifies service needs of program participants and any impediments to progress regarding job training, education, or skills enhancement. Create well-organized case files that accurately reflect services provided and outcomes. Works with Authority staff and public and private community agencies to recruit participants for the FSS program. Maintains contact with community agencies for the provision of services for clients and assists program participants in accessing appropriate public or private community agencies to obtain specialized types of assistance. Provides, or provides resources for, participant, counseling in life skills areas including parenting, employment, education, financial management, public assistance, nutrition, etc. Assists FSS participants in preparing applications and forms for school grants, scholarships, etc. Works with educational/training entities to coordinate and refine FSS admission requirements and procedures for monitoring FSS participants. Locates testing facilities to help FSS participants in choosing a career field and in job placement. Performs annual assessments of FSS by monitoring participant progress towards meeting of goals. Establishes and calculates FSS escrow accounts for those have earned income. Monitors, approves, denies, and/or processes interim and final FSS escrow payouts. Complete paperwork, monthly reports, and case notes accurately and in a timely manner. Implements and monitors Homeownership program. Obtains and maintains a broad-based current knowledge of the process of purchasing a home, the loan products available and their respective terms, down payment assistance programs, standard and specialized loan products, personal credit issues, the pros and cons of home ownership, housing types, Fair Housing issues, and related information pertinent to the position. Informs prospective participants about the Homeownership program, determines applicant eligibility, coordinates the Homeownership programs with various mortgage lenders, and serves as liaison between the Authority and internal agencies (FSS and HCVP) and various outside agencies and lending institutions. Establishes appropriate contacts, maintaining rapport with financial institutions, title companies, realtors, builders, and community and civic and government organizations. Contacts Section 8 Resident Community in outreach efforts in order to inform, educate, and offer the opportunity that has been created to benefit qualifying candidates. Holds training workshops and/or periodically scheduled classes, or one-on-one basis with Homeownership resident candidates, in order to provide orientation and training to the candidates before they seek a home to buy on such topics as Responsibilities of Owning a Home, Financial Responsibilities, Credit Management, finding a Realtor, negotiating a contract, The Option Period, The Closing and Post Closing Responsibilities, etc. Participates in the Program Coordinating Committee (PCC) with local partners and service providers to ensure that FSS program participants are linked to the supportive services they need to achieve self-sufficiency, including services for participants with limited English proficiency. SUPERVISORY RESPONSIBILITIES The employee receives instructions from the FSS Program Manager. Courses of action, deadlines, and priorities are established by procedure, the supervisor, or the employee, depending on the assignment. Routine duties are initiated and completed by the employee without supervisory direction. Instructions to the employee may be general or specific in nature. Problems or situations not covered by instructions are usually referred to the supervisor for resolution. The employee's work is closely reviewed on a regular basis for accuracy, completion, and compliance with policies and procedures and the attainment of objectives. The employee has no supervisory responsibilities but may request assistance of other Authority employees to ensure timely processing/updates/inspections of client information to obtain a more complete overview of client circumstances. QUALIFICATIONS AND COMPETENCIES Behavioral Competencies This position requires the incumbent to exhibit the following behavioral skills: Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority. Uses appropriate judgment & decision making in accordance with level of responsibility. Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition. Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers. Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively. Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work. Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work. Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed. Job Competencies Thorough knowledge of pertinent HUD regulations on the FSS and Homeownership programs, and thorough knowledge of Authority policies and procedures. Thorough knowledge of accepted consultation and interviewing techniques. Thorough knowledge of community agencies, facilities, businesses, and services that can be utilized to aid tenants. Knowledge of pertinent finance and banking principles and practices. Knowledge of home purchase/ownership including mortgage/loan principles and practices. Knowledge of real estate lending practices real estate transaction processes and housing market forces. Ability to negotiate with lenders on client's behalf to resolve issues. Ability to read and understand federal regulations as they apply to the FSS and Homeownership Programs. Ability to maintain a caseload of 75-80 FSS participants. Ability to communicate effectively and work closely with the Senior FSS Case Manager on employment services, homeownership, financial literacy, computer literacy and life skill classes. Ability to work as a team and support Resident Services staff to ensure effective communication. . click apply for full job details
03/01/2026
Full time
Description: Department: RESIDENT SERVICES Reports To: FSS Program Manager FLSA Status: Exempt JOB SUMMARY Responsible for the development and implementation of the Family Self-Sufficiency (FSS) Program by working with residents; Resident Services staff; management; and community partners to identify the needs and coordinate resources that promote self-sufficiency, empowerment, and healthy communities in Kansas City, MO. ESSENTIAL FUNCTIONS Essential Duties and Responsibilities The duties listed below illustrate of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position. Undertakes and performs the following and all other work-related duties as assigned. . Conducts needs assessment to determine if the family needs further assistance (e.g., parenting classes, housekeeping techniques, budgeting classes, child care, adult education, vocational training, mental and physical health care, substance abuse testing and treatment, and family advocacy, etc.) to help keep the family together and to promote family self-sufficiency. Works with FSS participants in their efforts to reach self-sufficiency goals by creating plans that are clear, measurable, realistic, and timely; these plans will be created by identifying motivation and desires in participants while identifying and mitigating barriers to success. Refers FSS participants to appropriate social services agencies as necessary. Coordinates services provided to individuals with a mental illness who, in view of their treatment history and present circumstances, are unlikely to survive safely in the community without appropriate assistance and/or supervision. Maintains regular contact with clients including in person, by phone and in writing. Conducts in-depth interviews/discussions with FSS participants to determine eligibility of applicants and/or assesses and identifies service needs of program participants and any impediments to progress regarding job training, education, or skills enhancement. Create well-organized case files that accurately reflect services provided and outcomes. Works with Authority staff and public and private community agencies to recruit participants for the FSS program. Maintains contact with community agencies for the provision of services for clients and assists program participants in accessing appropriate public or private community agencies to obtain specialized types of assistance. Provides, or provides resources for, participant, counseling in life skills areas including parenting, employment, education, financial management, public assistance, nutrition, etc. Assists FSS participants in preparing applications and forms for school grants, scholarships, etc. Works with educational/training entities to coordinate and refine FSS admission requirements and procedures for monitoring FSS participants. Locates testing facilities to help FSS participants in choosing a career field and in job placement. Performs annual assessments of FSS by monitoring participant progress towards meeting of goals. Establishes and calculates FSS escrow accounts for those have earned income. Monitors, approves, denies, and/or processes interim and final FSS escrow payouts. Complete paperwork, monthly reports, and case notes accurately and in a timely manner. Implements and monitors Homeownership program. Obtains and maintains a broad-based current knowledge of the process of purchasing a home, the loan products available and their respective terms, down payment assistance programs, standard and specialized loan products, personal credit issues, the pros and cons of home ownership, housing types, Fair Housing issues, and related information pertinent to the position. Informs prospective participants about the Homeownership program, determines applicant eligibility, coordinates the Homeownership programs with various mortgage lenders, and serves as liaison between the Authority and internal agencies (FSS and HCVP) and various outside agencies and lending institutions. Establishes appropriate contacts, maintaining rapport with financial institutions, title companies, realtors, builders, and community and civic and government organizations. Contacts Section 8 Resident Community in outreach efforts in order to inform, educate, and offer the opportunity that has been created to benefit qualifying candidates. Holds training workshops and/or periodically scheduled classes, or one-on-one basis with Homeownership resident candidates, in order to provide orientation and training to the candidates before they seek a home to buy on such topics as Responsibilities of Owning a Home, Financial Responsibilities, Credit Management, finding a Realtor, negotiating a contract, The Option Period, The Closing and Post Closing Responsibilities, etc. Participates in the Program Coordinating Committee (PCC) with local partners and service providers to ensure that FSS program participants are linked to the supportive services they need to achieve self-sufficiency, including services for participants with limited English proficiency. SUPERVISORY RESPONSIBILITIES The employee receives instructions from the FSS Program Manager. Courses of action, deadlines, and priorities are established by procedure, the supervisor, or the employee, depending on the assignment. Routine duties are initiated and completed by the employee without supervisory direction. Instructions to the employee may be general or specific in nature. Problems or situations not covered by instructions are usually referred to the supervisor for resolution. The employee's work is closely reviewed on a regular basis for accuracy, completion, and compliance with policies and procedures and the attainment of objectives. The employee has no supervisory responsibilities but may request assistance of other Authority employees to ensure timely processing/updates/inspections of client information to obtain a more complete overview of client circumstances. QUALIFICATIONS AND COMPETENCIES Behavioral Competencies This position requires the incumbent to exhibit the following behavioral skills: Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority. Uses appropriate judgment & decision making in accordance with level of responsibility. Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition. Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers. Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively. Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work. Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work. Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed. Job Competencies Thorough knowledge of pertinent HUD regulations on the FSS and Homeownership programs, and thorough knowledge of Authority policies and procedures. Thorough knowledge of accepted consultation and interviewing techniques. Thorough knowledge of community agencies, facilities, businesses, and services that can be utilized to aid tenants. Knowledge of pertinent finance and banking principles and practices. Knowledge of home purchase/ownership including mortgage/loan principles and practices. Knowledge of real estate lending practices real estate transaction processes and housing market forces. Ability to negotiate with lenders on client's behalf to resolve issues. Ability to read and understand federal regulations as they apply to the FSS and Homeownership Programs. Ability to maintain a caseload of 75-80 FSS participants. Ability to communicate effectively and work closely with the Senior FSS Case Manager on employment services, homeownership, financial literacy, computer literacy and life skill classes. Ability to work as a team and support Resident Services staff to ensure effective communication. . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Audit for Model Risk, you will manage the planning, execution and oversight of the consolidated annual audit plan including risk-based assurance and advisory engagements driving quality of audit work for a designated staff agency or line of business/functional area. Maintains knowledge of financial services regulations and effectively responds and interacts with regulators. Provides oversight to multiple audit engagements, engagement planning, fieldwork and reporting. Manages strategic initiatives and leads in the development and implementation of a risk-based audit plan. Serves, and/or partners with subject matter expert(s) within audit or the business to analyze issues, establish and improve collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. Responsible for building teams with the requisite knowledge and skillsets necessary to execute the audit plan, employee retention and overall team development. Ensures fiscally responsible expense management. Provides independent oversight and thought leadership for audit disciplines ensuring that audit plans, frameworks, standards, and processes provide appropriate risk coverage. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. Relocation assistance is available for this position. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. What you'll do: Accountable for timely delivery and quality execution of audit plan/reports, issue validation, driving continuous monitoring activities, and ensuring appropriate risks are covered for assigned areas of responsibility. Accountable for quality and providing technical engagement oversight, and approval of engagement risk assessment and audit scope. Develops and maintains effective working relationships with key stakeholders across the enterprise to ensure audit objectives are effectively met and contribute to the overall mission of USAA. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors. Provides effective challenge and approval of audit engagement scoping, planning, fieldwork and reporting. Provides insight in reviewing audit issues and identified root cause. Recognizes and communicates impact of related issues, MRIAs, MRAs and Enterprise issues on audit engagements and risk profile. Engages in multiple continuous monitoring and on-going risk routines. Prepares, reviews, and leads continuous monitoring and guides staff in advisory activities, special reviews and investigations. Leads the implementation and monitoring of audit process and performance standards; identifies and recommends internal audit process improvements. Proactively identifies potential process concerns and follows-up to resolve issues with Audit Leadership. Communicates effectively with key stakeholders across the enterprise and external regulators to ensure audit objectives are effectively met and contribute to the overall mission of USAA and risk-based and difficult messages are delivered timely. Responsible for building, directly managing and developing diverse teams with the requisite knowledge and skillsets necessary to execute the audit plan through recruitment, training, coaching, skills assessment results review, performance management and related managerial activities. Responsible for reviewing results of the annual risk assessment and providing input into the creation of the risk profile. Updates universe risk assessment information with current and applicable research, industry feedback and audit results. Reviews audit universe for completeness for area of responsibility. Responsible for the development of the annual Audit plan for assigned areas of responsibility including proper assessment and coverage of risks and emerging risks. Responsible for providing oversight of issue severity and impact to business processes and the control environment. Escalates broad and systemic themes to Audit and business leaders. Effectively challenges business management to adopt appropriate policies and procedures and effective controls designed to mitigate risks. Meets with and provides responses/requested information to regulators. What you have: Bachelor's degree in business or relevant field such as Finance, Accounting, Business, or Information Technology; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. 3 years of direct team lead or management experience leading and directing work with both internal and external partners in a highly collaborative environment. Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. Experience directly leading or managing work of both internal and external partners. Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. What sets you apart: Experience designing and leading comprehensive audits of complex models, including but not limited to AI/ML, statistical, and financial models, ensuring compliance with SR 11-7, relevant regulatory frameworks, and internal policies. Expert-level knowledge to oversee the assessment of model governance protocols across a diverse model inventory, reviewing frameworks and controls to monitor and manage overall model risk effectively in alignment with regulatory standards. Broad and comprehensive experience to lead the development and execution of advanced quality assurance programs across model development, validation, and ongoing monitoring, ensuring rigorous testing, validation, and adherence to internal audit standards for all model types. Experience supervising a specialized audit team with expertise across various model domains (e.g., AI/ML, statistical, financial, actuarial), providing technical guidance on model methodologies and engaging in deep-dive audits of model performance, governance, and risk management. Advanced Analytical Skills: Exceptional ability to analyze complex model data and outputs, identify key risks across the model lifecycle (including AI-specific risks like bias and explainability), and derive actionable insights to improve overall model governance and risk management. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. . click apply for full job details
02/27/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Audit for Model Risk, you will manage the planning, execution and oversight of the consolidated annual audit plan including risk-based assurance and advisory engagements driving quality of audit work for a designated staff agency or line of business/functional area. Maintains knowledge of financial services regulations and effectively responds and interacts with regulators. Provides oversight to multiple audit engagements, engagement planning, fieldwork and reporting. Manages strategic initiatives and leads in the development and implementation of a risk-based audit plan. Serves, and/or partners with subject matter expert(s) within audit or the business to analyze issues, establish and improve collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. Responsible for building teams with the requisite knowledge and skillsets necessary to execute the audit plan, employee retention and overall team development. Ensures fiscally responsible expense management. Provides independent oversight and thought leadership for audit disciplines ensuring that audit plans, frameworks, standards, and processes provide appropriate risk coverage. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. Relocation assistance is available for this position. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. What you'll do: Accountable for timely delivery and quality execution of audit plan/reports, issue validation, driving continuous monitoring activities, and ensuring appropriate risks are covered for assigned areas of responsibility. Accountable for quality and providing technical engagement oversight, and approval of engagement risk assessment and audit scope. Develops and maintains effective working relationships with key stakeholders across the enterprise to ensure audit objectives are effectively met and contribute to the overall mission of USAA. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors. Provides effective challenge and approval of audit engagement scoping, planning, fieldwork and reporting. Provides insight in reviewing audit issues and identified root cause. Recognizes and communicates impact of related issues, MRIAs, MRAs and Enterprise issues on audit engagements and risk profile. Engages in multiple continuous monitoring and on-going risk routines. Prepares, reviews, and leads continuous monitoring and guides staff in advisory activities, special reviews and investigations. Leads the implementation and monitoring of audit process and performance standards; identifies and recommends internal audit process improvements. Proactively identifies potential process concerns and follows-up to resolve issues with Audit Leadership. Communicates effectively with key stakeholders across the enterprise and external regulators to ensure audit objectives are effectively met and contribute to the overall mission of USAA and risk-based and difficult messages are delivered timely. Responsible for building, directly managing and developing diverse teams with the requisite knowledge and skillsets necessary to execute the audit plan through recruitment, training, coaching, skills assessment results review, performance management and related managerial activities. Responsible for reviewing results of the annual risk assessment and providing input into the creation of the risk profile. Updates universe risk assessment information with current and applicable research, industry feedback and audit results. Reviews audit universe for completeness for area of responsibility. Responsible for the development of the annual Audit plan for assigned areas of responsibility including proper assessment and coverage of risks and emerging risks. Responsible for providing oversight of issue severity and impact to business processes and the control environment. Escalates broad and systemic themes to Audit and business leaders. Effectively challenges business management to adopt appropriate policies and procedures and effective controls designed to mitigate risks. Meets with and provides responses/requested information to regulators. What you have: Bachelor's degree in business or relevant field such as Finance, Accounting, Business, or Information Technology; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. 3 years of direct team lead or management experience leading and directing work with both internal and external partners in a highly collaborative environment. Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. Experience directly leading or managing work of both internal and external partners. Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. What sets you apart: Experience designing and leading comprehensive audits of complex models, including but not limited to AI/ML, statistical, and financial models, ensuring compliance with SR 11-7, relevant regulatory frameworks, and internal policies. Expert-level knowledge to oversee the assessment of model governance protocols across a diverse model inventory, reviewing frameworks and controls to monitor and manage overall model risk effectively in alignment with regulatory standards. Broad and comprehensive experience to lead the development and execution of advanced quality assurance programs across model development, validation, and ongoing monitoring, ensuring rigorous testing, validation, and adherence to internal audit standards for all model types. Experience supervising a specialized audit team with expertise across various model domains (e.g., AI/ML, statistical, financial, actuarial), providing technical guidance on model methodologies and engaging in deep-dive audits of model performance, governance, and risk management. Advanced Analytical Skills: Exceptional ability to analyze complex model data and outputs, identify key risks across the model lifecycle (including AI-specific risks like bias and explainability), and derive actionable insights to improve overall model governance and risk management. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Audit for Model Risk, you will manage the planning, execution and oversight of the consolidated annual audit plan including risk-based assurance and advisory engagements driving quality of audit work for a designated staff agency or line of business/functional area. Maintains knowledge of financial services regulations and effectively responds and interacts with regulators. Provides oversight to multiple audit engagements, engagement planning, fieldwork and reporting. Manages strategic initiatives and leads in the development and implementation of a risk-based audit plan. Serves, and/or partners with subject matter expert(s) within audit or the business to analyze issues, establish and improve collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. Responsible for building teams with the requisite knowledge and skillsets necessary to execute the audit plan, employee retention and overall team development. Ensures fiscally responsible expense management. Provides independent oversight and thought leadership for audit disciplines ensuring that audit plans, frameworks, standards, and processes provide appropriate risk coverage. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. Relocation assistance is available for this position. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. What you'll do: Accountable for timely delivery and quality execution of audit plan/reports, issue validation, driving continuous monitoring activities, and ensuring appropriate risks are covered for assigned areas of responsibility. Accountable for quality and providing technical engagement oversight, and approval of engagement risk assessment and audit scope. Develops and maintains effective working relationships with key stakeholders across the enterprise to ensure audit objectives are effectively met and contribute to the overall mission of USAA. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors. Provides effective challenge and approval of audit engagement scoping, planning, fieldwork and reporting. Provides insight in reviewing audit issues and identified root cause. Recognizes and communicates impact of related issues, MRIAs, MRAs and Enterprise issues on audit engagements and risk profile. Engages in multiple continuous monitoring and on-going risk routines. Prepares, reviews, and leads continuous monitoring and guides staff in advisory activities, special reviews and investigations. Leads the implementation and monitoring of audit process and performance standards; identifies and recommends internal audit process improvements. Proactively identifies potential process concerns and follows-up to resolve issues with Audit Leadership. Communicates effectively with key stakeholders across the enterprise and external regulators to ensure audit objectives are effectively met and contribute to the overall mission of USAA and risk-based and difficult messages are delivered timely. Responsible for building, directly managing and developing diverse teams with the requisite knowledge and skillsets necessary to execute the audit plan through recruitment, training, coaching, skills assessment results review, performance management and related managerial activities. Responsible for reviewing results of the annual risk assessment and providing input into the creation of the risk profile. Updates universe risk assessment information with current and applicable research, industry feedback and audit results. Reviews audit universe for completeness for area of responsibility. Responsible for the development of the annual Audit plan for assigned areas of responsibility including proper assessment and coverage of risks and emerging risks. Responsible for providing oversight of issue severity and impact to business processes and the control environment. Escalates broad and systemic themes to Audit and business leaders. Effectively challenges business management to adopt appropriate policies and procedures and effective controls designed to mitigate risks. Meets with and provides responses/requested information to regulators. What you have: Bachelor's degree in business or relevant field such as Finance, Accounting, Business, or Information Technology; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. 3 years of direct team lead or management experience leading and directing work with both internal and external partners in a highly collaborative environment. Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. Experience directly leading or managing work of both internal and external partners. Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. What sets you apart: Experience designing and leading comprehensive audits of complex models, including but not limited to AI/ML, statistical, and financial models, ensuring compliance with SR 11-7, relevant regulatory frameworks, and internal policies. Expert-level knowledge to oversee the assessment of model governance protocols across a diverse model inventory, reviewing frameworks and controls to monitor and manage overall model risk effectively in alignment with regulatory standards. Broad and comprehensive experience to lead the development and execution of advanced quality assurance programs across model development, validation, and ongoing monitoring, ensuring rigorous testing, validation, and adherence to internal audit standards for all model types. Experience supervising a specialized audit team with expertise across various model domains (e.g., AI/ML, statistical, financial, actuarial), providing technical guidance on model methodologies and engaging in deep-dive audits of model performance, governance, and risk management. Advanced Analytical Skills: Exceptional ability to analyze complex model data and outputs, identify key risks across the model lifecycle (including AI-specific risks like bias and explainability), and derive actionable insights to improve overall model governance and risk management. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. . click apply for full job details
02/26/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Audit for Model Risk, you will manage the planning, execution and oversight of the consolidated annual audit plan including risk-based assurance and advisory engagements driving quality of audit work for a designated staff agency or line of business/functional area. Maintains knowledge of financial services regulations and effectively responds and interacts with regulators. Provides oversight to multiple audit engagements, engagement planning, fieldwork and reporting. Manages strategic initiatives and leads in the development and implementation of a risk-based audit plan. Serves, and/or partners with subject matter expert(s) within audit or the business to analyze issues, establish and improve collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. Responsible for building teams with the requisite knowledge and skillsets necessary to execute the audit plan, employee retention and overall team development. Ensures fiscally responsible expense management. Provides independent oversight and thought leadership for audit disciplines ensuring that audit plans, frameworks, standards, and processes provide appropriate risk coverage. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. Relocation assistance is available for this position. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. What you'll do: Accountable for timely delivery and quality execution of audit plan/reports, issue validation, driving continuous monitoring activities, and ensuring appropriate risks are covered for assigned areas of responsibility. Accountable for quality and providing technical engagement oversight, and approval of engagement risk assessment and audit scope. Develops and maintains effective working relationships with key stakeholders across the enterprise to ensure audit objectives are effectively met and contribute to the overall mission of USAA. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors. Provides effective challenge and approval of audit engagement scoping, planning, fieldwork and reporting. Provides insight in reviewing audit issues and identified root cause. Recognizes and communicates impact of related issues, MRIAs, MRAs and Enterprise issues on audit engagements and risk profile. Engages in multiple continuous monitoring and on-going risk routines. Prepares, reviews, and leads continuous monitoring and guides staff in advisory activities, special reviews and investigations. Leads the implementation and monitoring of audit process and performance standards; identifies and recommends internal audit process improvements. Proactively identifies potential process concerns and follows-up to resolve issues with Audit Leadership. Communicates effectively with key stakeholders across the enterprise and external regulators to ensure audit objectives are effectively met and contribute to the overall mission of USAA and risk-based and difficult messages are delivered timely. Responsible for building, directly managing and developing diverse teams with the requisite knowledge and skillsets necessary to execute the audit plan through recruitment, training, coaching, skills assessment results review, performance management and related managerial activities. Responsible for reviewing results of the annual risk assessment and providing input into the creation of the risk profile. Updates universe risk assessment information with current and applicable research, industry feedback and audit results. Reviews audit universe for completeness for area of responsibility. Responsible for the development of the annual Audit plan for assigned areas of responsibility including proper assessment and coverage of risks and emerging risks. Responsible for providing oversight of issue severity and impact to business processes and the control environment. Escalates broad and systemic themes to Audit and business leaders. Effectively challenges business management to adopt appropriate policies and procedures and effective controls designed to mitigate risks. Meets with and provides responses/requested information to regulators. What you have: Bachelor's degree in business or relevant field such as Finance, Accounting, Business, or Information Technology; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. 3 years of direct team lead or management experience leading and directing work with both internal and external partners in a highly collaborative environment. Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. Experience directly leading or managing work of both internal and external partners. Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. What sets you apart: Experience designing and leading comprehensive audits of complex models, including but not limited to AI/ML, statistical, and financial models, ensuring compliance with SR 11-7, relevant regulatory frameworks, and internal policies. Expert-level knowledge to oversee the assessment of model governance protocols across a diverse model inventory, reviewing frameworks and controls to monitor and manage overall model risk effectively in alignment with regulatory standards. Broad and comprehensive experience to lead the development and execution of advanced quality assurance programs across model development, validation, and ongoing monitoring, ensuring rigorous testing, validation, and adherence to internal audit standards for all model types. Experience supervising a specialized audit team with expertise across various model domains (e.g., AI/ML, statistical, financial, actuarial), providing technical guidance on model methodologies and engaging in deep-dive audits of model performance, governance, and risk management. Advanced Analytical Skills: Exceptional ability to analyze complex model data and outputs, identify key risks across the model lifecycle (including AI-specific risks like bias and explainability), and derive actionable insights to improve overall model governance and risk management. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. . click apply for full job details
