California's Great America
Santa Clara, California
Overview: Salary details based on level of experience: $23.89 / hr - $37.46 / hr Job Status/Type: Full-time, year-round Position Level: Entry to Mid-Level Shift/Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs. Responsible for the maintenance and upkeep of all park requirements related to painting. Prepares surfaces and applies paint, varnish, stain, wall paper, and coatings to help beautify and protect exterior and interior surfaces, trimmings, and fixtures to preserve buildings, equipment, midways and rides. Responsibilities and requirements may vary by location. Benefits: 3 weeks paid PTO which increases with seniority (6 sick days, 11 paid holidays) Multiple medical coverage options to fit your needs, along with dental & vision coverage 401K match Maintenance-specific scholarships available FREE entry to ALL our parks and water parks! Perks: Yearly maintenance appreciation week celebration Complimentary tickets for friends and family Discounts on food and park merchandise Full-time and part-time employee events and gatherings, and more! Responsibilities: Responsible for routine painting and wall covering; prepares surfaces and removes previous paint to apply paints, stains, shading stains, and clear finishes. Inspects and refurbishes wall surfaces by means of the appropriate materials. Checks assigned areas and touches up all paint as needed on all buildings, structures, carts, and signs. Operates a vehicle, trucks, forklift, pressure washer, sand blaster, spray equipment, air compressors, power lifts, Cushman cart, and two-way radio. Applies wood finishing by suitably preparing surface. Determines, cuts, and applies wallpaper or fabric to walls as requested. Finishes dry wall. Follows all established PPE procedures and company policies. Completes appropriate documents, such as records and logs. Interacts with and communicates with various groups and individuals, such as the immediate supervisor, other Park managers and staff, co-workers, guests, vendors, contractors, inspectors, etc. Provides guest service according to Six Flags standards when serving the guest, including initiating guest interactions, answering questions, and giving directions. Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Six Flags safety guidelines and requirements and reports all unsafe or unusual conditions to supervisor. Performs other duties as assigned. Qualifications: High school graduate or equivalent. Related vocational training preferred. Graphic art, fabricating, and installing signs and/or sign painting training preferred. Sign painting experience if applicable for the park. Directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the above requirements. Knowledge of the methods and techniques of painting, paints, varnishes, enamels and other finishes, and of their uses in painting work. General knowledge of the tools, equipment, materials, and application techniques common to the painting trade and skilled in hazardous material handling, application and disposal. Good skills in the preparation and application of paints, stains, and surface preparation materials to a wide variety of surfaces. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Good verbal and written communication skills.
07/27/2026
Full time
Overview: Salary details based on level of experience: $23.89 / hr - $37.46 / hr Job Status/Type: Full-time, year-round Position Level: Entry to Mid-Level Shift/Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs. Responsible for the maintenance and upkeep of all park requirements related to painting. Prepares surfaces and applies paint, varnish, stain, wall paper, and coatings to help beautify and protect exterior and interior surfaces, trimmings, and fixtures to preserve buildings, equipment, midways and rides. Responsibilities and requirements may vary by location. Benefits: 3 weeks paid PTO which increases with seniority (6 sick days, 11 paid holidays) Multiple medical coverage options to fit your needs, along with dental & vision coverage 401K match Maintenance-specific scholarships available FREE entry to ALL our parks and water parks! Perks: Yearly maintenance appreciation week celebration Complimentary tickets for friends and family Discounts on food and park merchandise Full-time and part-time employee events and gatherings, and more! Responsibilities: Responsible for routine painting and wall covering; prepares surfaces and removes previous paint to apply paints, stains, shading stains, and clear finishes. Inspects and refurbishes wall surfaces by means of the appropriate materials. Checks assigned areas and touches up all paint as needed on all buildings, structures, carts, and signs. Operates a vehicle, trucks, forklift, pressure washer, sand blaster, spray equipment, air compressors, power lifts, Cushman cart, and two-way radio. Applies wood finishing by suitably preparing surface. Determines, cuts, and applies wallpaper or fabric to walls as requested. Finishes dry wall. Follows all established PPE procedures and company policies. Completes appropriate documents, such as records and logs. Interacts with and communicates with various groups and individuals, such as the immediate supervisor, other Park managers and staff, co-workers, guests, vendors, contractors, inspectors, etc. Provides guest service according to Six Flags standards when serving the guest, including initiating guest interactions, answering questions, and giving directions. Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Six Flags safety guidelines and requirements and reports all unsafe or unusual conditions to supervisor. Performs other duties as assigned. Qualifications: High school graduate or equivalent. Related vocational training preferred. Graphic art, fabricating, and installing signs and/or sign painting training preferred. Sign painting experience if applicable for the park. Directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the above requirements. Knowledge of the methods and techniques of painting, paints, varnishes, enamels and other finishes, and of their uses in painting work. General knowledge of the tools, equipment, materials, and application techniques common to the painting trade and skilled in hazardous material handling, application and disposal. Good skills in the preparation and application of paints, stains, and surface preparation materials to a wide variety of surfaces. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Good verbal and written communication skills.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/27/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Colorado Springs, CO. Relocation assistance is not available for this position. Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager or Supervisor. 2+ years handling complex non-injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $106,650 - $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/27/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Colorado Springs, CO. Relocation assistance is not available for this position. Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager or Supervisor. 2+ years handling complex non-injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $106,650 - $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provide feedback on the process and leads organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager/Supervisor. 2+ years of experience handling total loss claims. 2+ years handling complex non-Injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience through military service or a military spouse/domestic partner. Salary: The salary range for this position is: $103,450 - $197,730 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/27/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provide feedback on the process and leads organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager/Supervisor. 2+ years of experience handling total loss claims. 2+ years handling complex non-Injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience through military service or a military spouse/domestic partner. Salary: The salary range for this position is: $103,450 - $197,730 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. Manages and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and procedures. What you'll do: Inspects and reviews quality of property claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creating conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims. Experience handling water loss claims. Knowledge of property claims contracts and interpretation of case law. Residential construction experience. Knowledge of Xactimate, XactAnalysis and XactContents. Experience handling catastrophe claims. CPCU or other insurance industry designation. Current or prior L4A participant. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/27/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. Manages and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and procedures. What you'll do: Inspects and reviews quality of property claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creating conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims. Experience handling water loss claims. Knowledge of property claims contracts and interpretation of case law. Residential construction experience. Knowledge of Xactimate, XactAnalysis and XactContents. Experience handling catastrophe claims. CPCU or other insurance industry designation. Current or prior L4A participant. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Summary: This is a sales position that reports directly to the Manager or Director of Sales. This position is responsible for promoting the company's products and services, and for building relationships designated accounts. The focus is to help FreshPoint customers succeed while achieving sales and profit goals established by the company via instore stocking and replenishment. Duties and Responsibilities: Grow customer and FreshPoint Sales, Volume and profit YOY by being in stock of right items for customer demand. Stock displays in a manner compliant with customers defined schematics with quality product and removes freshness-dated and damaged products from displays prior to leaving section and or store. Optimize consumer engagement on shelf . Performs basic duties in relation to new and existing merchandise, including price changes, tagging, ad set and shelfing arrangements. Clean fixtures when stocking or dressing down department to ensure pleasing customer experience. Enhance partnership with retailer. Maintains client relationships by visiting with store employees, department, and store managers. Collaborate with store leadership on product displays. Oversee the ordering of all products supplied by FreshPoint to ensure enough product is displayed at the store or held in backstock area to meet consumer demand until next order is delivered and arranging for credit for damaged products. Order input and conflict resolution . Sets up order in Customer systems and solves issues with billing , receiving and scanning at customer level, Education Required: High School Diploma Experience Preferred: 2 years retail merchandising experience with valid driver's license Technical Skills and Abilities: Stocks Product on shelves, increases product display space, and improves shelf positioning of FreshPoint products and adjusts product facings when necessary. Removes freshness-dated and damaged products. Understands individual store plans to help with product re-sets. Maintains client relationships by visiting with employees, department managers, and store managers. Collaborates with team members on display of products. Maintains inventory by observing inventory levels, reordering when levels appear low, and arranging for credit for damaged products. Sets up displays for special promotions, observes customer reaction to promotions, and removes promotions at end of promotion stage. Observes and reports on pricing and display of competitors' products. Records inventory, hours, and online surveys on computer system. Self-driven and a positive attitude. Superior Customer Service. Ability to work independently with minimal supervision. Strong communication skills. Ability to conduct physical work, often lifting to 50 pounds. Strong time management and punctuality. Basic knowledge of Microsoft office functions. Access to reliable transportation, valid driver's license, and auto insurance. Physical Demands: Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. Ability to conduct physical work, often lifting to 50 pounds. Travel Requirements: Daily travel to assigned stores within territory. Work Environment: Inside Retail Store.
07/27/2026
Full time
Job Summary: This is a sales position that reports directly to the Manager or Director of Sales. This position is responsible for promoting the company's products and services, and for building relationships designated accounts. The focus is to help FreshPoint customers succeed while achieving sales and profit goals established by the company via instore stocking and replenishment. Duties and Responsibilities: Grow customer and FreshPoint Sales, Volume and profit YOY by being in stock of right items for customer demand. Stock displays in a manner compliant with customers defined schematics with quality product and removes freshness-dated and damaged products from displays prior to leaving section and or store. Optimize consumer engagement on shelf . Performs basic duties in relation to new and existing merchandise, including price changes, tagging, ad set and shelfing arrangements. Clean fixtures when stocking or dressing down department to ensure pleasing customer experience. Enhance partnership with retailer. Maintains client relationships by visiting with store employees, department, and store managers. Collaborate with store leadership on product displays. Oversee the ordering of all products supplied by FreshPoint to ensure enough product is displayed at the store or held in backstock area to meet consumer demand until next order is delivered and arranging for credit for damaged products. Order input and conflict resolution . Sets up order in Customer systems and solves issues with billing , receiving and scanning at customer level, Education Required: High School Diploma Experience Preferred: 2 years retail merchandising experience with valid driver's license Technical Skills and Abilities: Stocks Product on shelves, increases product display space, and improves shelf positioning of FreshPoint products and adjusts product facings when necessary. Removes freshness-dated and damaged products. Understands individual store plans to help with product re-sets. Maintains client relationships by visiting with employees, department managers, and store managers. Collaborates with team members on display of products. Maintains inventory by observing inventory levels, reordering when levels appear low, and arranging for credit for damaged products. Sets up displays for special promotions, observes customer reaction to promotions, and removes promotions at end of promotion stage. Observes and reports on pricing and display of competitors' products. Records inventory, hours, and online surveys on computer system. Self-driven and a positive attitude. Superior Customer Service. Ability to work independently with minimal supervision. Strong communication skills. Ability to conduct physical work, often lifting to 50 pounds. Strong time management and punctuality. Basic knowledge of Microsoft office functions. Access to reliable transportation, valid driver's license, and auto insurance. Physical Demands: Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. Ability to conduct physical work, often lifting to 50 pounds. Travel Requirements: Daily travel to assigned stores within territory. Work Environment: Inside Retail Store.
Job Summary: This is a sales position that reports directly to the Manager or Director of Sales. This position is responsible for promoting the company's products and services, and for building relationships designated accounts. The focus is to help FreshPoint customers succeed while achieving sales and profit goals established by the company via instore stocking and replenishment. Duties and Responsibilities: Grow customer and FreshPoint Sales, Volume and profit YOY by being in stock of right items for customer demand. Stock displays in a manner compliant with customers defined schematics with quality product and removes freshness-dated and damaged products from displays prior to leaving section and or store. Optimize consumer engagement on shelf . Performs basic duties in relation to new and existing merchandise, including price changes, tagging, ad set and shelfing arrangements. Clean fixtures when stocking or dressing down department to ensure pleasing customer experience. Enhance partnership with retailer. Maintains client relationships by visiting with store employees, department, and store managers. Collaborate with store leadership on product displays. Oversee the ordering of all products supplied by FreshPoint to ensure enough product is displayed at the store or held in backstock area to meet consumer demand until next order is delivered and arranging for credit for damaged products. Order input and conflict resolution . Sets up order in Customer systems and solves issues with billing , receiving and scanning at customer level, Education Required: High School Diploma Experience Preferred: 2 years retail merchandising experience with valid driver's license Technical Skills and Abilities: Stocks Product on shelves, increases product display space, and improves shelf positioning of FreshPoint products and adjusts product facings when necessary. Removes freshness-dated and damaged products. Understands individual store plans to help with product re-sets. Maintains client relationships by visiting with employees, department managers, and store managers. Collaborates with team members on display of products. Maintains inventory by observing inventory levels, reordering when levels appear low, and arranging for credit for damaged products. Sets up displays for special promotions, observes customer reaction to promotions, and removes promotions at end of promotion stage. Observes and reports on pricing and display of competitors' products. Records inventory, hours, and online surveys on computer system. Self-driven and a positive attitude. Superior Customer Service. Ability to work independently with minimal supervision. Strong communication skills. Ability to conduct physical work, often lifting to 50 pounds. Strong time management and punctuality. Basic knowledge of Microsoft office functions. Access to reliable transportation, valid driver's license, and auto insurance. Physical Demands: Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. Ability to conduct physical work, often lifting to 50 pounds. Travel Requirements: Daily travel to assigned stores within territory. Work Environment: Inside Retail Store.
07/27/2026
Full time
Job Summary: This is a sales position that reports directly to the Manager or Director of Sales. This position is responsible for promoting the company's products and services, and for building relationships designated accounts. The focus is to help FreshPoint customers succeed while achieving sales and profit goals established by the company via instore stocking and replenishment. Duties and Responsibilities: Grow customer and FreshPoint Sales, Volume and profit YOY by being in stock of right items for customer demand. Stock displays in a manner compliant with customers defined schematics with quality product and removes freshness-dated and damaged products from displays prior to leaving section and or store. Optimize consumer engagement on shelf . Performs basic duties in relation to new and existing merchandise, including price changes, tagging, ad set and shelfing arrangements. Clean fixtures when stocking or dressing down department to ensure pleasing customer experience. Enhance partnership with retailer. Maintains client relationships by visiting with store employees, department, and store managers. Collaborate with store leadership on product displays. Oversee the ordering of all products supplied by FreshPoint to ensure enough product is displayed at the store or held in backstock area to meet consumer demand until next order is delivered and arranging for credit for damaged products. Order input and conflict resolution . Sets up order in Customer systems and solves issues with billing , receiving and scanning at customer level, Education Required: High School Diploma Experience Preferred: 2 years retail merchandising experience with valid driver's license Technical Skills and Abilities: Stocks Product on shelves, increases product display space, and improves shelf positioning of FreshPoint products and adjusts product facings when necessary. Removes freshness-dated and damaged products. Understands individual store plans to help with product re-sets. Maintains client relationships by visiting with employees, department managers, and store managers. Collaborates with team members on display of products. Maintains inventory by observing inventory levels, reordering when levels appear low, and arranging for credit for damaged products. Sets up displays for special promotions, observes customer reaction to promotions, and removes promotions at end of promotion stage. Observes and reports on pricing and display of competitors' products. Records inventory, hours, and online surveys on computer system. Self-driven and a positive attitude. Superior Customer Service. Ability to work independently with minimal supervision. Strong communication skills. Ability to conduct physical work, often lifting to 50 pounds. Strong time management and punctuality. Basic knowledge of Microsoft office functions. Access to reliable transportation, valid driver's license, and auto insurance. Physical Demands: Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. Ability to conduct physical work, often lifting to 50 pounds. Travel Requirements: Daily travel to assigned stores within territory. Work Environment: Inside Retail Store.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/27/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Overview: Six Flags Discovery Kingdom is seeking an experienced and hardworking individual to join our Facilities Maintenance Team. This person will be responsible for the day-to-day maintenance of aquatic animal exhibits and assisting with the operation and maintenance of the aquatic animal life support systems (LSS). Responsibilities: Specific Duties and Responsibilities Operation of life support systems with minimal supervision. Conduct rounds of all filtration areas to inspect pumps, motors, generators, chillers, boilers, and other LSS equipment. Collect and test water samples using appropriate lab practices and procedures. Assist with dive team during aquatic animal medical procedures, moves, transports operations, research projects, and care. Maintain and audit records of dives, equipment, and training of divers. Operate all equipment associated with pool maintenance including but not limited to hydraulic pool scrubbers and pool vacuum systems. Supervised addition of chemicals to life support systems as required. Perform basic mechanical, electrical, and plumbing repairs and preventative maintenance with supervision. Participate in the inter- and intra-departmental cross training program. Maintain communication with Supervisors and other disciplines within the Aquatic Sciences and Animal Care Departments. Follow all policies and procedures of Six Flags Discovery Kingdom, Animal Care, and the Aquatic Sciences Department. Adhere to all federal and state guidelines, regulations, and laws. Perform all other duties as required. Reporting Structure Reports directly to the Manager of Facilities Maintenance and Life Support. Qualifications: Skills and Qualifications Availability to work varied shifts including weekends, evenings, and holidays required. Ability to perform mathematic equations using geometry and algebra. Knowledge of maintaining closed loop filtration systems. Duties and tasks may involve standing, walking, bending, and lifting up to 75lbs. Position is regularly exposed to wet and/or humid conditions and outside weather conditions. Ability to sit, stand, walk, duck, crawl, climb stairs and ladders, and work at heights with fall protection. Proficiency in Microsoft Office applications specifically Word, Outlook, Excel, and PowerPoint. Will be required to work indoors and outdoors in extreme weather conditions including cold and heat. Must possess a valid driver's license and be able to operate vehicles (including but not limited to forklifts, golf carts, cars, trucks). Must be able to work with chemicals and follow MSDS.
07/27/2026
Full time
Overview: Six Flags Discovery Kingdom is seeking an experienced and hardworking individual to join our Facilities Maintenance Team. This person will be responsible for the day-to-day maintenance of aquatic animal exhibits and assisting with the operation and maintenance of the aquatic animal life support systems (LSS). Responsibilities: Specific Duties and Responsibilities Operation of life support systems with minimal supervision. Conduct rounds of all filtration areas to inspect pumps, motors, generators, chillers, boilers, and other LSS equipment. Collect and test water samples using appropriate lab practices and procedures. Assist with dive team during aquatic animal medical procedures, moves, transports operations, research projects, and care. Maintain and audit records of dives, equipment, and training of divers. Operate all equipment associated with pool maintenance including but not limited to hydraulic pool scrubbers and pool vacuum systems. Supervised addition of chemicals to life support systems as required. Perform basic mechanical, electrical, and plumbing repairs and preventative maintenance with supervision. Participate in the inter- and intra-departmental cross training program. Maintain communication with Supervisors and other disciplines within the Aquatic Sciences and Animal Care Departments. Follow all policies and procedures of Six Flags Discovery Kingdom, Animal Care, and the Aquatic Sciences Department. Adhere to all federal and state guidelines, regulations, and laws. Perform all other duties as required. Reporting Structure Reports directly to the Manager of Facilities Maintenance and Life Support. Qualifications: Skills and Qualifications Availability to work varied shifts including weekends, evenings, and holidays required. Ability to perform mathematic equations using geometry and algebra. Knowledge of maintaining closed loop filtration systems. Duties and tasks may involve standing, walking, bending, and lifting up to 75lbs. Position is regularly exposed to wet and/or humid conditions and outside weather conditions. Ability to sit, stand, walk, duck, crawl, climb stairs and ladders, and work at heights with fall protection. Proficiency in Microsoft Office applications specifically Word, Outlook, Excel, and PowerPoint. Will be required to work indoors and outdoors in extreme weather conditions including cold and heat. Must possess a valid driver's license and be able to operate vehicles (including but not limited to forklifts, golf carts, cars, trucks). Must be able to work with chemicals and follow MSDS.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. Manages and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and procedures. What you'll do: Inspects and reviews quality of property claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creating conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims. Experience handling water loss claims. Knowledge of property claims contracts and interpretation of case law. Residential construction experience. Knowledge of Xactimate, XactAnalysis and XactContents. Experience handling catastrophe claims. CPCU or other insurance industry designation. Current or prior L4A participant. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/27/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. Manages and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and procedures. What you'll do: Inspects and reviews quality of property claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creating conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims. Experience handling water loss claims. Knowledge of property claims contracts and interpretation of case law. Residential construction experience. Knowledge of Xactimate, XactAnalysis and XactContents. Experience handling catastrophe claims. CPCU or other insurance industry designation. Current or prior L4A participant. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/26/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provide feedback on the process and leads organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager/Supervisor. 2+ years of experience handling total loss claims. 2+ years handling complex non-Injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience through military service or a military spouse/domestic partner. Salary: The salary range for this position is: $103,450 - $197,730 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/26/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provide feedback on the process and leads organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager/Supervisor. 2+ years of experience handling total loss claims. 2+ years handling complex non-Injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience through military service or a military spouse/domestic partner. Salary: The salary range for this position is: $103,450 - $197,730 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. Manages and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and procedures. What you'll do: Inspects and reviews quality of property claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creating conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims. Experience handling water loss claims. Knowledge of property claims contracts and interpretation of case law. Residential construction experience. Knowledge of Xactimate, XactAnalysis and XactContents. Experience handling catastrophe claims. CPCU or other insurance industry designation. Current or prior L4A participant. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/26/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. Manages and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and procedures. What you'll do: Inspects and reviews quality of property claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creating conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims. Experience handling water loss claims. Knowledge of property claims contracts and interpretation of case law. Residential construction experience. Knowledge of Xactimate, XactAnalysis and XactContents. Experience handling catastrophe claims. CPCU or other insurance industry designation. Current or prior L4A participant. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Colorado Springs, CO. Relocation assistance is not available for this position. Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager or Supervisor. 2+ years handling complex non-injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $106,650 - $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/26/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Colorado Springs, CO. Relocation assistance is not available for this position. Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager or Supervisor. 2+ years handling complex non-injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $106,650 - $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Job Description SUMMARY: The Production Operator is responsible for safely operating manufacturing equipment, monitoring product quality, and supporting efficient production processes. This role ensures production targets, safety standards, and quality requirements are consistently met. Compounds, mixes and blends chemical batches by performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Key Responsibilities Operate production machinery and equipment according to standard operating procedures (SOPs) Monitor production lines to ensure efficient workflow and product quality Perform routine equipment checks and basic troubleshooting Follow all safety, environmental, and quality regulations Starts machine and observes operation to detect malfunctions of machine. Stops machine and reports malfunction to supervisor. Reads work order or formula to determine types and quantities of materials to weigh and procedure to be followed for manufacturing process. Weighs quantities of materials for use in the manufacturing processes. Load raw materials products in prescribed sequence into vat, hopper or mixing pot. Monitor and log time and temperature as specified on Batch ticket. Accurately records information such as weight, type of product, date and batch number of products produced Maintains accuracy of inventory of materials used and on hand by recording on the batch sheet and marking drums. Perform quality checks during production to ensure products meet production specifications and customer quality standards. Package finished products Places loose or packaged material on scales and adds or removes portions of material to obtain specified weight. Transfers weighed materials to production or storage areas Inspects materials, products, and containers at each step of manufacturing process. Maintain a clean and organized work area (5S/housekeeping standards) Report equipment malfunctions, safety hazards, or quality concerns to supervisors Assist with machine changeovers and setup activities Work collaboratively with maintenance, quality, and production teams Cleans work area, machines, tools, and equipment. Performs other routine duties. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additional requirements for the position also include but are not limited to: High school diploma or GED preferred Previous manufacturing or production experience preferred Ability to follow written and verbal instructions Possess minimum math skills (addition, subtraction, multiplication and division) Ability to use measuring tools and production equipment Forklift certification preferred or Able to or willing to learn to operate forklift safely. Being able to work in a hot and dusty environment (safety PPE provided) Follow all safety guidelines and processes Speak, read and write English effectively Learn to use and operate scan guns to report and control inventories Able to lift 55 lbs. bags in a constant rhythm Physically able to work 8 hrs. shift Lean and practice Lean Manufacturing Techniques Complete required safety training timely Must wear required safety PPE Skills and Competencies Attention to detail Reliability and punctuality - Be Dependable and have reliable transportation Teamwork and communication Problem-solving ability Safety-focused mindset Drive to succeed and grow within the organization Work Environment Manufacturing or industrial plant setting Exposure to outside elements during workday Potential exposure to chemicals or air pollutants May require shift work, overtime, weekends, or holidays PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Seeing - Must be able to read reports and complete reports in English. Hearing: Must be able to hear well enough to communicate with co-workers Standing/Walking/Mobility : Comfortable working in a manufacturing environment with noise, heat, or chemicals as applicable Must be able to stand to operate a sit-down-up lift; mobility between departments and attend meeting of employees and managers. Climbing/Stooping/Kneeling. Lifting/Pulling/Pushing Dexterity/Grasping/Feeling: Must be able to mop, sweep, pick up and carry items Equal Employment Opportunity: IFS Industries is an equal opportunities employer committed to diversity, equity, and inclusion. Company Description IFS Industries is a trusted global manufacturer of high-performance adhesives, coatings, and specialty polymer solutions, delivering innovative products that power industries worldwide. Company Description IFS Industries is a trusted global manufacturer of high-performance adhesives, coatings, and specialty polymer solutions, delivering innovative products that power industries worldwide.
07/26/2026
Full time
Job Description Job Description SUMMARY: The Production Operator is responsible for safely operating manufacturing equipment, monitoring product quality, and supporting efficient production processes. This role ensures production targets, safety standards, and quality requirements are consistently met. Compounds, mixes and blends chemical batches by performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Key Responsibilities Operate production machinery and equipment according to standard operating procedures (SOPs) Monitor production lines to ensure efficient workflow and product quality Perform routine equipment checks and basic troubleshooting Follow all safety, environmental, and quality regulations Starts machine and observes operation to detect malfunctions of machine. Stops machine and reports malfunction to supervisor. Reads work order or formula to determine types and quantities of materials to weigh and procedure to be followed for manufacturing process. Weighs quantities of materials for use in the manufacturing processes. Load raw materials products in prescribed sequence into vat, hopper or mixing pot. Monitor and log time and temperature as specified on Batch ticket. Accurately records information such as weight, type of product, date and batch number of products produced Maintains accuracy of inventory of materials used and on hand by recording on the batch sheet and marking drums. Perform quality checks during production to ensure products meet production specifications and customer quality standards. Package finished products Places loose or packaged material on scales and adds or removes portions of material to obtain specified weight. Transfers weighed materials to production or storage areas Inspects materials, products, and containers at each step of manufacturing process. Maintain a clean and organized work area (5S/housekeeping standards) Report equipment malfunctions, safety hazards, or quality concerns to supervisors Assist with machine changeovers and setup activities Work collaboratively with maintenance, quality, and production teams Cleans work area, machines, tools, and equipment. Performs other routine duties. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additional requirements for the position also include but are not limited to: High school diploma or GED preferred Previous manufacturing or production experience preferred Ability to follow written and verbal instructions Possess minimum math skills (addition, subtraction, multiplication and division) Ability to use measuring tools and production equipment Forklift certification preferred or Able to or willing to learn to operate forklift safely. Being able to work in a hot and dusty environment (safety PPE provided) Follow all safety guidelines and processes Speak, read and write English effectively Learn to use and operate scan guns to report and control inventories Able to lift 55 lbs. bags in a constant rhythm Physically able to work 8 hrs. shift Lean and practice Lean Manufacturing Techniques Complete required safety training timely Must wear required safety PPE Skills and Competencies Attention to detail Reliability and punctuality - Be Dependable and have reliable transportation Teamwork and communication Problem-solving ability Safety-focused mindset Drive to succeed and grow within the organization Work Environment Manufacturing or industrial plant setting Exposure to outside elements during workday Potential exposure to chemicals or air pollutants May require shift work, overtime, weekends, or holidays PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Seeing - Must be able to read reports and complete reports in English. Hearing: Must be able to hear well enough to communicate with co-workers Standing/Walking/Mobility : Comfortable working in a manufacturing environment with noise, heat, or chemicals as applicable Must be able to stand to operate a sit-down-up lift; mobility between departments and attend meeting of employees and managers. Climbing/Stooping/Kneeling. Lifting/Pulling/Pushing Dexterity/Grasping/Feeling: Must be able to mop, sweep, pick up and carry items Equal Employment Opportunity: IFS Industries is an equal opportunities employer committed to diversity, equity, and inclusion. Company Description IFS Industries is a trusted global manufacturer of high-performance adhesives, coatings, and specialty polymer solutions, delivering innovative products that power industries worldwide. Company Description IFS Industries is a trusted global manufacturer of high-performance adhesives, coatings, and specialty polymer solutions, delivering innovative products that power industries worldwide.
Job Description Job Description We are currently recruiting for a Finishing Operator to join our team! As a Finishing Operator, you are the final line of defense for quality before our labels reach the customer. You will be responsible for operating high-speed finishing equipment to slit, seam, inspect, cut, and rewind printed labels and flexible packaging. This role requires a versatile, detail-oriented professional who can seamlessly pivot between different finishing machinery based on production needs. Schedule: Multiple Shifts Available Location: Multiple Locations Available (Dallas, DeSoto, Plano) IMPORTANT APPLICANT NOTE - PLEASE READ: This is strictly a stationary machine operation, precision assembly, and quality control position. This is NOT a warehouse, material handling, or forklift operator role. Forklift experience is absolutely not required, nor will forklift operation be a part of this position. We are looking exclusively for production operators focused on machine setups and visual inspection. Responsibilities Receives job assignments from Manager, Supervisor or Lead; reads job specifications/jackets to ensure all finishing, seaming, packaging, and shipping specifications are addressed. Operates a variety of finishing equipment, including slitter-rewinders, inspection machines, and seaming machinery (converting flat film into shrink sleeve rolls). Monitors the flow of material through machines to detect irregular cutting, winding, or seam alignment. Sets up and monitors solvent application systems during the seaming process, performing regular bond-strength and layflat measurement checks. Ensures strict quality of work to include color, size, die cut, layflat dimensions, perforations, print, and quantity of packaged items being shipped. Uses strobe lights or automated inspection systems to identify and remove printing defects, flags, or splices. Safely removes, replaces, or adjusts blades, forming guides, and tooling on inspection and converting machines. Assists in the cutting, collating, wrapping, and packaging of converting jobs. Completes required production paperwork for each job and securely boxes finished goods with accurate labeling. Maintains a clean and organized work area. Other duties as assigned Qualifications Detecting seam misalignment on a roll moving at high speeds. Versatility and adaptability: Eager and able to learn multiple finishing processes (rewinding, seaming, slitting, and inspecting) and rotate tasks daily. Comfortable working with tools for setups, changeovers, and making minor mechanical adjustments to machinery. Ability to stand for long periods and lift up to 50 lbs regularly. Strong grasp of basic math and measurements (fractions and decimals) and the ability to read a ruler or caliper accurately. (Both standard and metric) Previous experience in a printing, labeling, packaging, or manufacturing environment is preferred, but we are willing to train the right candidate with a strong work ethic. Company Description Resource Label Group, LLC (RLG) is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With locations across the U.S. and Canada, RLG provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require. Company Description Resource Label Group, LLC (RLG) is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With locations across the U.S. and Canada, RLG provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require.
07/26/2026
Full time
Job Description Job Description We are currently recruiting for a Finishing Operator to join our team! As a Finishing Operator, you are the final line of defense for quality before our labels reach the customer. You will be responsible for operating high-speed finishing equipment to slit, seam, inspect, cut, and rewind printed labels and flexible packaging. This role requires a versatile, detail-oriented professional who can seamlessly pivot between different finishing machinery based on production needs. Schedule: Multiple Shifts Available Location: Multiple Locations Available (Dallas, DeSoto, Plano) IMPORTANT APPLICANT NOTE - PLEASE READ: This is strictly a stationary machine operation, precision assembly, and quality control position. This is NOT a warehouse, material handling, or forklift operator role. Forklift experience is absolutely not required, nor will forklift operation be a part of this position. We are looking exclusively for production operators focused on machine setups and visual inspection. Responsibilities Receives job assignments from Manager, Supervisor or Lead; reads job specifications/jackets to ensure all finishing, seaming, packaging, and shipping specifications are addressed. Operates a variety of finishing equipment, including slitter-rewinders, inspection machines, and seaming machinery (converting flat film into shrink sleeve rolls). Monitors the flow of material through machines to detect irregular cutting, winding, or seam alignment. Sets up and monitors solvent application systems during the seaming process, performing regular bond-strength and layflat measurement checks. Ensures strict quality of work to include color, size, die cut, layflat dimensions, perforations, print, and quantity of packaged items being shipped. Uses strobe lights or automated inspection systems to identify and remove printing defects, flags, or splices. Safely removes, replaces, or adjusts blades, forming guides, and tooling on inspection and converting machines. Assists in the cutting, collating, wrapping, and packaging of converting jobs. Completes required production paperwork for each job and securely boxes finished goods with accurate labeling. Maintains a clean and organized work area. Other duties as assigned Qualifications Detecting seam misalignment on a roll moving at high speeds. Versatility and adaptability: Eager and able to learn multiple finishing processes (rewinding, seaming, slitting, and inspecting) and rotate tasks daily. Comfortable working with tools for setups, changeovers, and making minor mechanical adjustments to machinery. Ability to stand for long periods and lift up to 50 lbs regularly. Strong grasp of basic math and measurements (fractions and decimals) and the ability to read a ruler or caliper accurately. (Both standard and metric) Previous experience in a printing, labeling, packaging, or manufacturing environment is preferred, but we are willing to train the right candidate with a strong work ethic. Company Description Resource Label Group, LLC (RLG) is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With locations across the U.S. and Canada, RLG provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require. Company Description Resource Label Group, LLC (RLG) is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With locations across the U.S. and Canada, RLG provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require.
We are a fast growing start-up company providing risk management and workers' compensation services. We've doubled in size this year and are continuing to grow rapidly. This opportunity supports a major U.S. aviation client, offers a salary range of $125K-$140K, up to 10% annual bonus, Day-1 benefits, unlimited vacation (RTO), and executive visibility in a high-impact role. Total salary plus bonus compensation potential up to $154,000. We are seeking a high-performing Workers' Compensation Senior Manager to lead and elevate a region of a nationwide workers' compensation program supporting a major aviation client. This role offers the opportunity to drive meaningful impact across claims performance, financial outcomes, operational excellence, and crewmember experience within a dynamic and growth-oriented environment. The Senior Manager will own the regional strategy, performance, and execution across all aspects of the workers' compensation program and their team. This leader will manage a team and will partner closely with the aviation client's Risk Management team, insurance carriers, third-party administrators (TPAs), and other key business partners to ensure disciplined claims management, financial stewardship, and a consistently high standard of care, responsiveness, and communication for injured crewmembers. This role oversees regional day-to-day claims activity, leads and participates in claim reviews and investigations, and provides advanced technical guidance throughout the lifecycle of workers' compensation claims. Success in this role requires the ability to balance strategic oversight with operational execution while influencing diverse stakeholders in a high-visibility environment. The ideal candidate thrives in ambiguity, moves confidently between strategic planning and hands-on leadership, and brings exceptional analytical, communication, and problem-solving capabilities. This is an opportunity to shape program performance while contributing to the evolution of a scaling risk management platform. Minimal travel required (up to 10%). Compensation The expected salary range for this position is $125,000 - $140,000, depending on qualifications and experience plus up to 10% annual bonus. Compensation may also include additional performance-based incentives where applicable. We are a pay-for-performance organization. Compensation is directly aligned to impact, results, accountability, and the measurable value delivered in the role. Benefits • Medical, dental, and vision coverage • Retirement savings plan with up to a 5% employer match • Unlimited Vacation (RTO) • Additional programs supporting work-life balance and overall well-being All benefits begin on the first day of employment. Strategic Impact • Drive measurable improvements in claims outcomes and total cost of risk • Strengthen carrier and TPA performance through data-driven accountability • Enhance service consistency and injured employee experience • Influence program governance, reporting rigor, and operational scalability • Serve as a trusted advisor to senior stakeholders Key Responsibilities • Lead and own the regional workers' compensation program strategy, execution, and performance results • Manage a team, provide training and development, and ensure the team meets and exceeds all goals and objectives • Oversee day-to-day regional claims activity to ensure regulatory compliance, reserve accuracy, litigation management, and service excellence • Serve as the primary escalation leader for complex, high-exposure, or sensitive claims matters • Partner with the aviation client's Risk Management team to align program outcomes with organizational priorities • Establish and monitor KPIs, SLAs, and performance metrics for TPAs and insurance carriers • Lead claim reviews, stewardship meetings, and performance discussions with external partners • Provide technical expertise across complex, multi-jurisdictional claims • Analyze loss trends, claim duration, severity drivers, and cost containment opportunities • Identify systemic risks and implement corrective strategies • Design and enhance governance processes, workflows, and reporting frameworks • Drive continuous improvement initiatives that strengthen both financial and service outcomes • Promote a culture grounded in accountability, transparency, and performance Leadership Expectations This position carries full management-level accountability, responsibilities, and executive visibility. Directors will be assigned. The Senior Manager is expected to lead through influence, establish rigorous performance expectations, and drive results across internal and external stakeholders. The successful candidate will demonstrate executive presence, sound judgment, comfort operating in high-expectation environments, confidence in challenging partners when performance standards are not met, and the ability to translate data into actionable strategy. Qualifications Education • Bachelor's degree from an accredited university required • CPCU, AIC, ARM, or other advanced industry designations strongly preferred Experience • Minimum five (5) years of progressive workers' compensation claims experience • Minimum two (2) years leading lost-time adjusters or claims teams • Demonstrated oversight of complex, multi-state workers' compensation portfolios • Experience serving as a senior technical resource or escalation authority • Proven partnership experience with insurance carriers and TPAs • Experience driving measurable program improvements preferred • Aviation or other highly regulated industry experience preferred Core Competencies • Advanced knowledge of workers' compensation claims strategy and program administration • Strong financial acumen related to total cost of risk • Data-driven decision-making capabilities • Exceptional written and verbal communication skills • High-level stakeholder management and influence skills • Strong organizational discipline and operational rigor • Bilingual Spanish proficiency preferred Work Environment • Mental: Strategic analysis, complex problem-solving, and sound decision-making under pressure • Physical: Primarily computer-based work with limited travel • Auditory/Visual: Verbal communication and standard visual requirements Reasonable accommodations may be provided where appropriate. Additional Requirements • Credit security clearance required • Must have Global Entry status or be pre-approved Compensation details: 00 Yearly Salary PI2c8ca5-
07/26/2026
Full time
We are a fast growing start-up company providing risk management and workers' compensation services. We've doubled in size this year and are continuing to grow rapidly. This opportunity supports a major U.S. aviation client, offers a salary range of $125K-$140K, up to 10% annual bonus, Day-1 benefits, unlimited vacation (RTO), and executive visibility in a high-impact role. Total salary plus bonus compensation potential up to $154,000. We are seeking a high-performing Workers' Compensation Senior Manager to lead and elevate a region of a nationwide workers' compensation program supporting a major aviation client. This role offers the opportunity to drive meaningful impact across claims performance, financial outcomes, operational excellence, and crewmember experience within a dynamic and growth-oriented environment. The Senior Manager will own the regional strategy, performance, and execution across all aspects of the workers' compensation program and their team. This leader will manage a team and will partner closely with the aviation client's Risk Management team, insurance carriers, third-party administrators (TPAs), and other key business partners to ensure disciplined claims management, financial stewardship, and a consistently high standard of care, responsiveness, and communication for injured crewmembers. This role oversees regional day-to-day claims activity, leads and participates in claim reviews and investigations, and provides advanced technical guidance throughout the lifecycle of workers' compensation claims. Success in this role requires the ability to balance strategic oversight with operational execution while influencing diverse stakeholders in a high-visibility environment. The ideal candidate thrives in ambiguity, moves confidently between strategic planning and hands-on leadership, and brings exceptional analytical, communication, and problem-solving capabilities. This is an opportunity to shape program performance while contributing to the evolution of a scaling risk management platform. Minimal travel required (up to 10%). Compensation The expected salary range for this position is $125,000 - $140,000, depending on qualifications and experience plus up to 10% annual bonus. Compensation may also include additional performance-based incentives where applicable. We are a pay-for-performance organization. Compensation is directly aligned to impact, results, accountability, and the measurable value delivered in the role. Benefits • Medical, dental, and vision coverage • Retirement savings plan with up to a 5% employer match • Unlimited Vacation (RTO) • Additional programs supporting work-life balance and overall well-being All benefits begin on the first day of employment. Strategic Impact • Drive measurable improvements in claims outcomes and total cost of risk • Strengthen carrier and TPA performance through data-driven accountability • Enhance service consistency and injured employee experience • Influence program governance, reporting rigor, and operational scalability • Serve as a trusted advisor to senior stakeholders Key Responsibilities • Lead and own the regional workers' compensation program strategy, execution, and performance results • Manage a team, provide training and development, and ensure the team meets and exceeds all goals and objectives • Oversee day-to-day regional claims activity to ensure regulatory compliance, reserve accuracy, litigation management, and service excellence • Serve as the primary escalation leader for complex, high-exposure, or sensitive claims matters • Partner with the aviation client's Risk Management team to align program outcomes with organizational priorities • Establish and monitor KPIs, SLAs, and performance metrics for TPAs and insurance carriers • Lead claim reviews, stewardship meetings, and performance discussions with external partners • Provide technical expertise across complex, multi-jurisdictional claims • Analyze loss trends, claim duration, severity drivers, and cost containment opportunities • Identify systemic risks and implement corrective strategies • Design and enhance governance processes, workflows, and reporting frameworks • Drive continuous improvement initiatives that strengthen both financial and service outcomes • Promote a culture grounded in accountability, transparency, and performance Leadership Expectations This position carries full management-level accountability, responsibilities, and executive visibility. Directors will be assigned. The Senior Manager is expected to lead through influence, establish rigorous performance expectations, and drive results across internal and external stakeholders. The successful candidate will demonstrate executive presence, sound judgment, comfort operating in high-expectation environments, confidence in challenging partners when performance standards are not met, and the ability to translate data into actionable strategy. Qualifications Education • Bachelor's degree from an accredited university required • CPCU, AIC, ARM, or other advanced industry designations strongly preferred Experience • Minimum five (5) years of progressive workers' compensation claims experience • Minimum two (2) years leading lost-time adjusters or claims teams • Demonstrated oversight of complex, multi-state workers' compensation portfolios • Experience serving as a senior technical resource or escalation authority • Proven partnership experience with insurance carriers and TPAs • Experience driving measurable program improvements preferred • Aviation or other highly regulated industry experience preferred Core Competencies • Advanced knowledge of workers' compensation claims strategy and program administration • Strong financial acumen related to total cost of risk • Data-driven decision-making capabilities • Exceptional written and verbal communication skills • High-level stakeholder management and influence skills • Strong organizational discipline and operational rigor • Bilingual Spanish proficiency preferred Work Environment • Mental: Strategic analysis, complex problem-solving, and sound decision-making under pressure • Physical: Primarily computer-based work with limited travel • Auditory/Visual: Verbal communication and standard visual requirements Reasonable accommodations may be provided where appropriate. Additional Requirements • Credit security clearance required • Must have Global Entry status or be pre-approved Compensation details: 00 Yearly Salary PI2c8ca5-
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/26/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are a fast growing start-up company providing risk management and workers' compensation services. We've doubled in size this year and are continuing to grow rapidly. This opportunity supports a major U.S. aviation client, offers a salary range of $125K-$140K, up to 10% annual bonus, Day-1 benefits, unlimited vacation (RTO), and executive visibility in a high-impact role. Total salary plus bonus compensation potential up to $154,000. We are seeking a high-performing Workers' Compensation Senior Manager to lead and elevate a region of a nationwide workers' compensation program supporting a major aviation client. This role offers the opportunity to drive meaningful impact across claims performance, financial outcomes, operational excellence, and crewmember experience within a dynamic and growth-oriented environment. The Senior Manager will own the regional strategy, performance, and execution across all aspects of the workers' compensation program and their team. This leader will manage a team and will partner closely with the aviation client's Risk Management team, insurance carriers, third-party administrators (TPAs), and other key business partners to ensure disciplined claims management, financial stewardship, and a consistently high standard of care, responsiveness, and communication for injured crewmembers. This role oversees regional day-to-day claims activity, leads and participates in claim reviews and investigations, and provides advanced technical guidance throughout the lifecycle of workers' compensation claims. Success in this role requires the ability to balance strategic oversight with operational execution while influencing diverse stakeholders in a high-visibility environment. The ideal candidate thrives in ambiguity, moves confidently between strategic planning and hands-on leadership, and brings exceptional analytical, communication, and problem-solving capabilities. This is an opportunity to shape program performance while contributing to the evolution of a scaling risk management platform. Minimal travel required (up to 10%). Compensation The expected salary range for this position is $125,000 - $140,000, depending on qualifications and experience plus up to 10% annual bonus. Compensation may also include additional performance-based incentives where applicable. We are a pay-for-performance organization. Compensation is directly aligned to impact, results, accountability, and the measurable value delivered in the role. Benefits • Medical, dental, and vision coverage • Retirement savings plan with up to a 5% employer match • Unlimited Vacation (RTO) • Additional programs supporting work-life balance and overall well-being All benefits begin on the first day of employment. Strategic Impact • Drive measurable improvements in claims outcomes and total cost of risk • Strengthen carrier and TPA performance through data-driven accountability • Enhance service consistency and injured employee experience • Influence program governance, reporting rigor, and operational scalability • Serve as a trusted advisor to senior stakeholders Key Responsibilities • Lead and own the regional workers' compensation program strategy, execution, and performance results • Manage a team, provide training and development, and ensure the team meets and exceeds all goals and objectives • Oversee day-to-day regional claims activity to ensure regulatory compliance, reserve accuracy, litigation management, and service excellence • Serve as the primary escalation leader for complex, high-exposure, or sensitive claims matters • Partner with the aviation client's Risk Management team to align program outcomes with organizational priorities • Establish and monitor KPIs, SLAs, and performance metrics for TPAs and insurance carriers • Lead claim reviews, stewardship meetings, and performance discussions with external partners • Provide technical expertise across complex, multi-jurisdictional claims • Analyze loss trends, claim duration, severity drivers, and cost containment opportunities • Identify systemic risks and implement corrective strategies • Design and enhance governance processes, workflows, and reporting frameworks • Drive continuous improvement initiatives that strengthen both financial and service outcomes • Promote a culture grounded in accountability, transparency, and performance Leadership Expectations This position carries full management-level accountability, responsibilities, and executive visibility. Directors will be assigned. The Senior Manager is expected to lead through influence, establish rigorous performance expectations, and drive results across internal and external stakeholders. The successful candidate will demonstrate executive presence, sound judgment, comfort operating in high-expectation environments, confidence in challenging partners when performance standards are not met, and the ability to translate data into actionable strategy. Qualifications Education • Bachelor's degree from an accredited university required • CPCU, AIC, ARM, or other advanced industry designations strongly preferred Experience • Minimum five (5) years of progressive workers' compensation claims experience • Minimum two (2) years leading lost-time adjusters or claims teams • Demonstrated oversight of complex, multi-state workers' compensation portfolios • Experience serving as a senior technical resource or escalation authority • Proven partnership experience with insurance carriers and TPAs • Experience driving measurable program improvements preferred • Aviation or other highly regulated industry experience preferred Core Competencies • Advanced knowledge of workers' compensation claims strategy and program administration • Strong financial acumen related to total cost of risk • Data-driven decision-making capabilities • Exceptional written and verbal communication skills • High-level stakeholder management and influence skills • Strong organizational discipline and operational rigor • Bilingual Spanish proficiency preferred Work Environment • Mental: Strategic analysis, complex problem-solving, and sound decision-making under pressure • Physical: Primarily computer-based work with limited travel • Auditory/Visual: Verbal communication and standard visual requirements Reasonable accommodations may be provided where appropriate. Additional Requirements • Credit security clearance required • Must have Global Entry status or be pre-approved Compensation details: 00 Yearly Salary PI77846a43f5-
07/25/2026
Full time
We are a fast growing start-up company providing risk management and workers' compensation services. We've doubled in size this year and are continuing to grow rapidly. This opportunity supports a major U.S. aviation client, offers a salary range of $125K-$140K, up to 10% annual bonus, Day-1 benefits, unlimited vacation (RTO), and executive visibility in a high-impact role. Total salary plus bonus compensation potential up to $154,000. We are seeking a high-performing Workers' Compensation Senior Manager to lead and elevate a region of a nationwide workers' compensation program supporting a major aviation client. This role offers the opportunity to drive meaningful impact across claims performance, financial outcomes, operational excellence, and crewmember experience within a dynamic and growth-oriented environment. The Senior Manager will own the regional strategy, performance, and execution across all aspects of the workers' compensation program and their team. This leader will manage a team and will partner closely with the aviation client's Risk Management team, insurance carriers, third-party administrators (TPAs), and other key business partners to ensure disciplined claims management, financial stewardship, and a consistently high standard of care, responsiveness, and communication for injured crewmembers. This role oversees regional day-to-day claims activity, leads and participates in claim reviews and investigations, and provides advanced technical guidance throughout the lifecycle of workers' compensation claims. Success in this role requires the ability to balance strategic oversight with operational execution while influencing diverse stakeholders in a high-visibility environment. The ideal candidate thrives in ambiguity, moves confidently between strategic planning and hands-on leadership, and brings exceptional analytical, communication, and problem-solving capabilities. This is an opportunity to shape program performance while contributing to the evolution of a scaling risk management platform. Minimal travel required (up to 10%). Compensation The expected salary range for this position is $125,000 - $140,000, depending on qualifications and experience plus up to 10% annual bonus. Compensation may also include additional performance-based incentives where applicable. We are a pay-for-performance organization. Compensation is directly aligned to impact, results, accountability, and the measurable value delivered in the role. Benefits • Medical, dental, and vision coverage • Retirement savings plan with up to a 5% employer match • Unlimited Vacation (RTO) • Additional programs supporting work-life balance and overall well-being All benefits begin on the first day of employment. Strategic Impact • Drive measurable improvements in claims outcomes and total cost of risk • Strengthen carrier and TPA performance through data-driven accountability • Enhance service consistency and injured employee experience • Influence program governance, reporting rigor, and operational scalability • Serve as a trusted advisor to senior stakeholders Key Responsibilities • Lead and own the regional workers' compensation program strategy, execution, and performance results • Manage a team, provide training and development, and ensure the team meets and exceeds all goals and objectives • Oversee day-to-day regional claims activity to ensure regulatory compliance, reserve accuracy, litigation management, and service excellence • Serve as the primary escalation leader for complex, high-exposure, or sensitive claims matters • Partner with the aviation client's Risk Management team to align program outcomes with organizational priorities • Establish and monitor KPIs, SLAs, and performance metrics for TPAs and insurance carriers • Lead claim reviews, stewardship meetings, and performance discussions with external partners • Provide technical expertise across complex, multi-jurisdictional claims • Analyze loss trends, claim duration, severity drivers, and cost containment opportunities • Identify systemic risks and implement corrective strategies • Design and enhance governance processes, workflows, and reporting frameworks • Drive continuous improvement initiatives that strengthen both financial and service outcomes • Promote a culture grounded in accountability, transparency, and performance Leadership Expectations This position carries full management-level accountability, responsibilities, and executive visibility. Directors will be assigned. The Senior Manager is expected to lead through influence, establish rigorous performance expectations, and drive results across internal and external stakeholders. The successful candidate will demonstrate executive presence, sound judgment, comfort operating in high-expectation environments, confidence in challenging partners when performance standards are not met, and the ability to translate data into actionable strategy. Qualifications Education • Bachelor's degree from an accredited university required • CPCU, AIC, ARM, or other advanced industry designations strongly preferred Experience • Minimum five (5) years of progressive workers' compensation claims experience • Minimum two (2) years leading lost-time adjusters or claims teams • Demonstrated oversight of complex, multi-state workers' compensation portfolios • Experience serving as a senior technical resource or escalation authority • Proven partnership experience with insurance carriers and TPAs • Experience driving measurable program improvements preferred • Aviation or other highly regulated industry experience preferred Core Competencies • Advanced knowledge of workers' compensation claims strategy and program administration • Strong financial acumen related to total cost of risk • Data-driven decision-making capabilities • Exceptional written and verbal communication skills • High-level stakeholder management and influence skills • Strong organizational discipline and operational rigor • Bilingual Spanish proficiency preferred Work Environment • Mental: Strategic analysis, complex problem-solving, and sound decision-making under pressure • Physical: Primarily computer-based work with limited travel • Auditory/Visual: Verbal communication and standard visual requirements Reasonable accommodations may be provided where appropriate. Additional Requirements • Credit security clearance required • Must have Global Entry status or be pre-approved Compensation details: 00 Yearly Salary PI77846a43f5-
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager of Claims Operations, you will manage and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. You will develop engaged employees through regular coaching and feedback to deliver business results. You will execute process improvements, provide feedback on the process and lead organizational process changes. Claims Managers drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the Tampa Commerce Park office. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing Manager or previous experience as a Manager in property claims. 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims. Field property claims experience. Knowledge of property claims contracts and interpretation of case law. Residential construction experience. Experience with Xactimate, XactAnalysis and XactContents. Experience handling catastrophe claims. CPCU or other insurance industry designation. Ability to work weekends and overtime as needed. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/24/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager of Claims Operations, you will manage and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. You will develop engaged employees through regular coaching and feedback to deliver business results. You will execute process improvements, provide feedback on the process and lead organizational process changes. Claims Managers drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the Tampa Commerce Park office. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing Manager or previous experience as a Manager in property claims. 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims. Field property claims experience. Knowledge of property claims contracts and interpretation of case law. Residential construction experience. Experience with Xactimate, XactAnalysis and XactContents. Experience handling catastrophe claims. CPCU or other insurance industry designation. Ability to work weekends and overtime as needed. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
