About SonderMind At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram , Linkedin , and Twitter . At SonderMind, we are revolutionizing mental healthcare by leveraging technology to provide personalized and effective mental health solutions. About the Role You'll join SonderMind's People Operations team as a Payroll and Benefits Administrator, taking ownership of end-to-end payroll processing for a growing workforce, with a particular focus on our California-based employees, where complex wage-and-hour regulations demand precision and up-to-date knowledge. Working primarily in UKG, you'll ensure every team member is paid accurately and on time, and benefits administration tasks are handled swiftly and accurately. If you're building your payroll career and want hands-on experience within a fast-moving, people-first environment, this role gives you both the depth and the visibility to grow. What you'll do Process semi-monthly payroll for all employees using UKG Pro and Workforce Management payroll and timekeeping tools, ensuring accurate payroll processing to ensure compliance with relevant state wage and hour laws. Audit payroll data for errors and discrepancies before each pay cycle closes. Respond to employee payroll inquiries and resolve issues promptly. Accurately issues related to payroll including tax, garnishments, system configurations etc Support managers with payroll-related questions, including timecard review, approval workflows, and resolving UKG timekeeping issues. Support the administration of employee benefits programs, including enrollments, life events, terminations, and carrier file feeds, and serve as a first point of contact for employee benefits questions. Maintain accurate employee records in UKG, including pay rates, deductions, and tax withholdings. Support year-end processes, including W-2 preparation, commission letter administration and distribution, and reconciliation. Support and administration of our 401k plan, including analysis and reconciliation of regular 401 (k) reporting and compliance. Other ad-hoc responsibilities from time to time and based on business needs. Success in this role 30 days: Has completed UKG system onboarding and can independently process a full payroll cycle with supervision, demonstrating baseline accuracy on all employee types. 60 days: Processes payroll with minimal oversight, correctly applying California-specific rules (final pay, meal/rest penalties, SDI) and flags exceptions proactively before they become errors. 90 days: Operates as a fully independent contributor, owning end-to-end payroll processing, reconciling discrepancies without escalation, and maintaining compliance across all state requirements. 1 year: Has built a track record of on-time, accurate payroll with zero compliance misses, contributes to process improvements in UKG, and serves as a reliable resource for CA payroll questions across the People Ops team. Who You Are 2+ years of hands-on payroll processing experience, including full-cycle payroll runs Familiarity with UKG (UltiPro or UKG Pro) and Kronos or comparable HRIS/payroll platforms Working knowledge of California payroll regulations, including overtime rules, meal and rest break premiums, and final pay requirements Understanding of federal payroll compliance requirements (FLSA, tax, W-2 reporting) Proficiency in Microsoft Excel or Google Sheets for payroll audits and data reconciliation Strong attention to detail with demonstrated ability to identify and correct payroll discrepancies Excellent critical thinking and problem solving skills - you enjoy digging in and figuring things out Associate degree or higher in Accounting, Business, or a related field, or equivalent work experience Experience supporting multi-state payroll processing (preferred) Our Benefits The salary range for this role is between $68,000 - $80,000 per year. As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work. Our benefits include: A commitment to fostering flexible hybrid work A generous PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Company Shutdown between Christmas and New Years Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Our Hiring Process & Use of AI At SonderMind, we use technology, including AI-assisted tools, to support our recruiting process. These tools help us operate efficiently and provide a consistent, timely experience for every candidate. They may assist our team with activities such as scheduling interviews, taking notes and transcriptions, organizing candidate information, and coordinating outreach. In the course of using these tools, we may process the personal and professional information you share with us as part of your application. All hiring decisions at SonderMind, including whether to advance, reject, or extend an offer to a candidate, are made by members of our recruiting and hiring teams. We do not rely on automated systems to make these decisions about candidates. We are committed to a fair and equitable process. If you have questions about the technologies used in our recruiting process, would like to request an alternative method of engagement, need an accommodation, or would like a member of our team to review a decision about your candidacy, please contact us at . Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
08/14/2026
Full time
About SonderMind At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram , Linkedin , and Twitter . At SonderMind, we are revolutionizing mental healthcare by leveraging technology to provide personalized and effective mental health solutions. About the Role You'll join SonderMind's People Operations team as a Payroll and Benefits Administrator, taking ownership of end-to-end payroll processing for a growing workforce, with a particular focus on our California-based employees, where complex wage-and-hour regulations demand precision and up-to-date knowledge. Working primarily in UKG, you'll ensure every team member is paid accurately and on time, and benefits administration tasks are handled swiftly and accurately. If you're building your payroll career and want hands-on experience within a fast-moving, people-first environment, this role gives you both the depth and the visibility to grow. What you'll do Process semi-monthly payroll for all employees using UKG Pro and Workforce Management payroll and timekeeping tools, ensuring accurate payroll processing to ensure compliance with relevant state wage and hour laws. Audit payroll data for errors and discrepancies before each pay cycle closes. Respond to employee payroll inquiries and resolve issues promptly. Accurately issues related to payroll including tax, garnishments, system configurations etc Support managers with payroll-related questions, including timecard review, approval workflows, and resolving UKG timekeeping issues. Support the administration of employee benefits programs, including enrollments, life events, terminations, and carrier file feeds, and serve as a first point of contact for employee benefits questions. Maintain accurate employee records in UKG, including pay rates, deductions, and tax withholdings. Support year-end processes, including W-2 preparation, commission letter administration and distribution, and reconciliation. Support and administration of our 401k plan, including analysis and reconciliation of regular 401 (k) reporting and compliance. Other ad-hoc responsibilities from time to time and based on business needs. Success in this role 30 days: Has completed UKG system onboarding and can independently process a full payroll cycle with supervision, demonstrating baseline accuracy on all employee types. 60 days: Processes payroll with minimal oversight, correctly applying California-specific rules (final pay, meal/rest penalties, SDI) and flags exceptions proactively before they become errors. 90 days: Operates as a fully independent contributor, owning end-to-end payroll processing, reconciling discrepancies without escalation, and maintaining compliance across all state requirements. 1 year: Has built a track record of on-time, accurate payroll with zero compliance misses, contributes to process improvements in UKG, and serves as a reliable resource for CA payroll questions across the People Ops team. Who You Are 2+ years of hands-on payroll processing experience, including full-cycle payroll runs Familiarity with UKG (UltiPro or UKG Pro) and Kronos or comparable HRIS/payroll platforms Working knowledge of California payroll regulations, including overtime rules, meal and rest break premiums, and final pay requirements Understanding of federal payroll compliance requirements (FLSA, tax, W-2 reporting) Proficiency in Microsoft Excel or Google Sheets for payroll audits and data reconciliation Strong attention to detail with demonstrated ability to identify and correct payroll discrepancies Excellent critical thinking and problem solving skills - you enjoy digging in and figuring things out Associate degree or higher in Accounting, Business, or a related field, or equivalent work experience Experience supporting multi-state payroll processing (preferred) Our Benefits The salary range for this role is between $68,000 - $80,000 per year. As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work. Our benefits include: A commitment to fostering flexible hybrid work A generous PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Company Shutdown between Christmas and New Years Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Our Hiring Process & Use of AI At SonderMind, we use technology, including AI-assisted tools, to support our recruiting process. These tools help us operate efficiently and provide a consistent, timely experience for every candidate. They may assist our team with activities such as scheduling interviews, taking notes and transcriptions, organizing candidate information, and coordinating outreach. In the course of using these tools, we may process the personal and professional information you share with us as part of your application. All hiring decisions at SonderMind, including whether to advance, reject, or extend an offer to a candidate, are made by members of our recruiting and hiring teams. We do not rely on automated systems to make these decisions about candidates. We are committed to a fair and equitable process. If you have questions about the technologies used in our recruiting process, would like to request an alternative method of engagement, need an accommodation, or would like a member of our team to review a decision about your candidacy, please contact us at . Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
About SonderMind At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram , Linkedin , and Twitter . At SonderMind, we are revolutionizing mental healthcare by leveraging technology to provide personalized and effective mental health solutions. About the Role You'll join SonderMind's People Operations team as a Payroll and Benefits Administrator, taking ownership of end-to-end payroll processing for a growing workforce, with a particular focus on our California-based employees, where complex wage-and-hour regulations demand precision and up-to-date knowledge. Working primarily in UKG, you'll ensure every team member is paid accurately and on time, and benefits administration tasks are handled swiftly and accurately. If you're building your payroll career and want hands-on experience within a fast-moving, people-first environment, this role gives you both the depth and the visibility to grow. What you'll do Process semi-monthly payroll for all employees using UKG Pro and Workforce Management payroll and timekeeping tools, ensuring accurate payroll processing to ensure compliance with relevant state wage and hour laws. Audit payroll data for errors and discrepancies before each pay cycle closes. Respond to employee payroll inquiries and resolve issues promptly. Accurately issues related to payroll including tax, garnishments, system configurations etc Support managers with payroll-related questions, including timecard review, approval workflows, and resolving UKG timekeeping issues. Support the administration of employee benefits programs, including enrollments, life events, terminations, and carrier file feeds, and serve as a first point of contact for employee benefits questions. Maintain accurate employee records in UKG, including pay rates, deductions, and tax withholdings. Support year-end processes, including W-2 preparation, commission letter administration and distribution, and reconciliation. Support and administration of our 401k plan, including analysis and reconciliation of regular 401 (k) reporting and compliance. Other ad-hoc responsibilities from time to time and based on business needs. Success in this role 30 days: Has completed UKG system onboarding and can independently process a full payroll cycle with supervision, demonstrating baseline accuracy on all employee types. 60 days: Processes payroll with minimal oversight, correctly applying California-specific rules (final pay, meal/rest penalties, SDI) and flags exceptions proactively before they become errors. 90 days: Operates as a fully independent contributor, owning end-to-end payroll processing, reconciling discrepancies without escalation, and maintaining compliance across all state requirements. 1 year: Has built a track record of on-time, accurate payroll with zero compliance misses, contributes to process improvements in UKG, and serves as a reliable resource for CA payroll questions across the People Ops team. Who You Are 2+ years of hands-on payroll processing experience, including full-cycle payroll runs Familiarity with UKG (UltiPro or UKG Pro) and Kronos or comparable HRIS/payroll platforms Working knowledge of California payroll regulations, including overtime rules, meal and rest break premiums, and final pay requirements Understanding of federal payroll compliance requirements (FLSA, tax, W-2 reporting) Proficiency in Microsoft Excel or Google Sheets for payroll audits and data reconciliation Strong attention to detail with demonstrated ability to identify and correct payroll discrepancies Excellent critical thinking and problem solving skills - you enjoy digging in and figuring things out Associate degree or higher in Accounting, Business, or a related field, or equivalent work experience Experience supporting multi-state payroll processing (preferred) Our Benefits The salary range for this role is between $68,000 - $80,000 per year. As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work. Our benefits include: A commitment to fostering flexible hybrid work A generous PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Company Shutdown between Christmas and New Years Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Our Hiring Process & Use of AI At SonderMind, we use technology, including AI-assisted tools, to support our recruiting process. These tools help us operate efficiently and provide a consistent, timely experience for every candidate. They may assist our team with activities such as scheduling interviews, taking notes and transcriptions, organizing candidate information, and coordinating outreach. In the course of using these tools, we may process the personal and professional information you share with us as part of your application. All hiring decisions at SonderMind, including whether to advance, reject, or extend an offer to a candidate, are made by members of our recruiting and hiring teams. We do not rely on automated systems to make these decisions about candidates. We are committed to a fair and equitable process. If you have questions about the technologies used in our recruiting process, would like to request an alternative method of engagement, need an accommodation, or would like a member of our team to review a decision about your candidacy, please contact us at . Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
08/14/2026
Full time
About SonderMind At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram , Linkedin , and Twitter . At SonderMind, we are revolutionizing mental healthcare by leveraging technology to provide personalized and effective mental health solutions. About the Role You'll join SonderMind's People Operations team as a Payroll and Benefits Administrator, taking ownership of end-to-end payroll processing for a growing workforce, with a particular focus on our California-based employees, where complex wage-and-hour regulations demand precision and up-to-date knowledge. Working primarily in UKG, you'll ensure every team member is paid accurately and on time, and benefits administration tasks are handled swiftly and accurately. If you're building your payroll career and want hands-on experience within a fast-moving, people-first environment, this role gives you both the depth and the visibility to grow. What you'll do Process semi-monthly payroll for all employees using UKG Pro and Workforce Management payroll and timekeeping tools, ensuring accurate payroll processing to ensure compliance with relevant state wage and hour laws. Audit payroll data for errors and discrepancies before each pay cycle closes. Respond to employee payroll inquiries and resolve issues promptly. Accurately issues related to payroll including tax, garnishments, system configurations etc Support managers with payroll-related questions, including timecard review, approval workflows, and resolving UKG timekeeping issues. Support the administration of employee benefits programs, including enrollments, life events, terminations, and carrier file feeds, and serve as a first point of contact for employee benefits questions. Maintain accurate employee records in UKG, including pay rates, deductions, and tax withholdings. Support year-end processes, including W-2 preparation, commission letter administration and distribution, and reconciliation. Support and administration of our 401k plan, including analysis and reconciliation of regular 401 (k) reporting and compliance. Other ad-hoc responsibilities from time to time and based on business needs. Success in this role 30 days: Has completed UKG system onboarding and can independently process a full payroll cycle with supervision, demonstrating baseline accuracy on all employee types. 60 days: Processes payroll with minimal oversight, correctly applying California-specific rules (final pay, meal/rest penalties, SDI) and flags exceptions proactively before they become errors. 90 days: Operates as a fully independent contributor, owning end-to-end payroll processing, reconciling discrepancies without escalation, and maintaining compliance across all state requirements. 1 year: Has built a track record of on-time, accurate payroll with zero compliance misses, contributes to process improvements in UKG, and serves as a reliable resource for CA payroll questions across the People Ops team. Who You Are 2+ years of hands-on payroll processing experience, including full-cycle payroll runs Familiarity with UKG (UltiPro or UKG Pro) and Kronos or comparable HRIS/payroll platforms Working knowledge of California payroll regulations, including overtime rules, meal and rest break premiums, and final pay requirements Understanding of federal payroll compliance requirements (FLSA, tax, W-2 reporting) Proficiency in Microsoft Excel or Google Sheets for payroll audits and data reconciliation Strong attention to detail with demonstrated ability to identify and correct payroll discrepancies Excellent critical thinking and problem solving skills - you enjoy digging in and figuring things out Associate degree or higher in Accounting, Business, or a related field, or equivalent work experience Experience supporting multi-state payroll processing (preferred) Our Benefits The salary range for this role is between $68,000 - $80,000 per year. As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work. Our benefits include: A commitment to fostering flexible hybrid work A generous PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Company Shutdown between Christmas and New Years Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Our Hiring Process & Use of AI At SonderMind, we use technology, including AI-assisted tools, to support our recruiting process. These tools help us operate efficiently and provide a consistent, timely experience for every candidate. They may assist our team with activities such as scheduling interviews, taking notes and transcriptions, organizing candidate information, and coordinating outreach. In the course of using these tools, we may process the personal and professional information you share with us as part of your application. All hiring decisions at SonderMind, including whether to advance, reject, or extend an offer to a candidate, are made by members of our recruiting and hiring teams. We do not rely on automated systems to make these decisions about candidates. We are committed to a fair and equitable process. If you have questions about the technologies used in our recruiting process, would like to request an alternative method of engagement, need an accommodation, or would like a member of our team to review a decision about your candidacy, please contact us at . Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
About SonderMind At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram , Linkedin , and Twitter . At SonderMind, we are revolutionizing mental healthcare by leveraging technology to provide personalized and effective mental health solutions. About the Role You'll join SonderMind's People Operations team as a Payroll and Benefits Administrator, taking ownership of end-to-end payroll processing for a growing workforce, with a particular focus on our California-based employees, where complex wage-and-hour regulations demand precision and up-to-date knowledge. Working primarily in UKG, you'll ensure every team member is paid accurately and on time, and benefits administration tasks are handled swiftly and accurately. If you're building your payroll career and want hands-on experience within a fast-moving, people-first environment, this role gives you both the depth and the visibility to grow. What you'll do Process semi-monthly payroll for all employees using UKG Pro and Workforce Management payroll and timekeeping tools, ensuring accurate payroll processing to ensure compliance with relevant state wage and hour laws. Audit payroll data for errors and discrepancies before each pay cycle closes. Respond to employee payroll inquiries and resolve issues promptly. Accurately issues related to payroll including tax, garnishments, system configurations etc Support managers with payroll-related questions, including timecard review, approval workflows, and resolving UKG timekeeping issues. Support the administration of employee benefits programs, including enrollments, life events, terminations, and carrier file feeds, and serve as a first point of contact for employee benefits questions. Maintain accurate employee records in UKG, including pay rates, deductions, and tax withholdings. Support year-end processes, including W-2 preparation, commission letter administration and distribution, and reconciliation. Support and administration of our 401k plan, including analysis and reconciliation of regular 401 (k) reporting and compliance. Other ad-hoc responsibilities from time to time and based on business needs. Success in this role 30 days: Has completed UKG system onboarding and can independently process a full payroll cycle with supervision, demonstrating baseline accuracy on all employee types. 60 days: Processes payroll with minimal oversight, correctly applying California-specific rules (final pay, meal/rest penalties, SDI) and flags exceptions proactively before they become errors. 90 days: Operates as a fully independent contributor, owning end-to-end payroll processing, reconciling discrepancies without escalation, and maintaining compliance across all state requirements. 1 year: Has built a track record of on-time, accurate payroll with zero compliance misses, contributes to process improvements in UKG, and serves as a reliable resource for CA payroll questions across the People Ops team. Who You Are 2+ years of hands-on payroll processing experience, including full-cycle payroll runs Familiarity with UKG (UltiPro or UKG Pro) and Kronos or comparable HRIS/payroll platforms Working knowledge of California payroll regulations, including overtime rules, meal and rest break premiums, and final pay requirements Understanding of federal payroll compliance requirements (FLSA, tax, W-2 reporting) Proficiency in Microsoft Excel or Google Sheets for payroll audits and data reconciliation Strong attention to detail with demonstrated ability to identify and correct payroll discrepancies Excellent critical thinking and problem solving skills - you enjoy digging in and figuring things out Associate degree or higher in Accounting, Business, or a related field, or equivalent work experience Experience supporting multi-state payroll processing (preferred) Our Benefits The salary range for this role is between $68,000 - $80,000 per year. As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work. Our benefits include: A commitment to fostering flexible hybrid work A generous PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Company Shutdown between Christmas and New Years Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Our Hiring Process & Use of AI At SonderMind, we use technology, including AI-assisted tools, to support our recruiting process. These tools help us operate efficiently and provide a consistent, timely experience for every candidate. They may assist our team with activities such as scheduling interviews, taking notes and transcriptions, organizing candidate information, and coordinating outreach. In the course of using these tools, we may process the personal and professional information you share with us as part of your application. All hiring decisions at SonderMind, including whether to advance, reject, or extend an offer to a candidate, are made by members of our recruiting and hiring teams. We do not rely on automated systems to make these decisions about candidates. We are committed to a fair and equitable process. If you have questions about the technologies used in our recruiting process, would like to request an alternative method of engagement, need an accommodation, or would like a member of our team to review a decision about your candidacy, please contact us at . Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
08/14/2026
Full time
About SonderMind At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram , Linkedin , and Twitter . At SonderMind, we are revolutionizing mental healthcare by leveraging technology to provide personalized and effective mental health solutions. About the Role You'll join SonderMind's People Operations team as a Payroll and Benefits Administrator, taking ownership of end-to-end payroll processing for a growing workforce, with a particular focus on our California-based employees, where complex wage-and-hour regulations demand precision and up-to-date knowledge. Working primarily in UKG, you'll ensure every team member is paid accurately and on time, and benefits administration tasks are handled swiftly and accurately. If you're building your payroll career and want hands-on experience within a fast-moving, people-first environment, this role gives you both the depth and the visibility to grow. What you'll do Process semi-monthly payroll for all employees using UKG Pro and Workforce Management payroll and timekeeping tools, ensuring accurate payroll processing to ensure compliance with relevant state wage and hour laws. Audit payroll data for errors and discrepancies before each pay cycle closes. Respond to employee payroll inquiries and resolve issues promptly. Accurately issues related to payroll including tax, garnishments, system configurations etc Support managers with payroll-related questions, including timecard review, approval workflows, and resolving UKG timekeeping issues. Support the administration of employee benefits programs, including enrollments, life events, terminations, and carrier file feeds, and serve as a first point of contact for employee benefits questions. Maintain accurate employee records in UKG, including pay rates, deductions, and tax withholdings. Support year-end processes, including W-2 preparation, commission letter administration and distribution, and reconciliation. Support and administration of our 401k plan, including analysis and reconciliation of regular 401 (k) reporting and compliance. Other ad-hoc responsibilities from time to time and based on business needs. Success in this role 30 days: Has completed UKG system onboarding and can independently process a full payroll cycle with supervision, demonstrating baseline accuracy on all employee types. 60 days: Processes payroll with minimal oversight, correctly applying California-specific rules (final pay, meal/rest penalties, SDI) and flags exceptions proactively before they become errors. 90 days: Operates as a fully independent contributor, owning end-to-end payroll processing, reconciling discrepancies without escalation, and maintaining compliance across all state requirements. 1 year: Has built a track record of on-time, accurate payroll with zero compliance misses, contributes to process improvements in UKG, and serves as a reliable resource for CA payroll questions across the People Ops team. Who You Are 2+ years of hands-on payroll processing experience, including full-cycle payroll runs Familiarity with UKG (UltiPro or UKG Pro) and Kronos or comparable HRIS/payroll platforms Working knowledge of California payroll regulations, including overtime rules, meal and rest break premiums, and final pay requirements Understanding of federal payroll compliance requirements (FLSA, tax, W-2 reporting) Proficiency in Microsoft Excel or Google Sheets for payroll audits and data reconciliation Strong attention to detail with demonstrated ability to identify and correct payroll discrepancies Excellent critical thinking and problem solving skills - you enjoy digging in and figuring things out Associate degree or higher in Accounting, Business, or a related field, or equivalent work experience Experience supporting multi-state payroll processing (preferred) Our Benefits The salary range for this role is between $68,000 - $80,000 per year. As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work. Our benefits include: A commitment to fostering flexible hybrid work A generous PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Company Shutdown between Christmas and New Years Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Our Hiring Process & Use of AI At SonderMind, we use technology, including AI-assisted tools, to support our recruiting process. These tools help us operate efficiently and provide a consistent, timely experience for every candidate. They may assist our team with activities such as scheduling interviews, taking notes and transcriptions, organizing candidate information, and coordinating outreach. In the course of using these tools, we may process the personal and professional information you share with us as part of your application. All hiring decisions at SonderMind, including whether to advance, reject, or extend an offer to a candidate, are made by members of our recruiting and hiring teams. We do not rely on automated systems to make these decisions about candidates. We are committed to a fair and equitable process. If you have questions about the technologies used in our recruiting process, would like to request an alternative method of engagement, need an accommodation, or would like a member of our team to review a decision about your candidacy, please contact us at . Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
About Avalon Healthcare Solutions : Avalon Healthcare Solutions is the nation's leader in diagnostic intelligence, uniquely focused on transforming the role of diagnostic testing across the healthcare ecosystem. Our proprietary Diagnostic Insights Platform delivers evidence-based policies, curated lab networks, and real-time analytics that simplify complex diagnostics, accelerate innovation adoption, and optimize diagnostic investments. Supporting over 30 health plans and 100 million members nationwide, Avalon partners with payers and providers to ensure diagnostic testing is performed appropriately, efficiently, and at the right time. Our flexible solutions span routine and genetic testing management, automated adherence, and end-to-end diagnostics support-driving measurable value, reduced waste, and improved clinical outcomes. With unmatched scientific rigor, deep clinical expertise, and a performance-based model, Avalon is redefining how diagnostics power personalized care and healthcare value. You will be part of a team that shapes a new market and business. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve. For more information about Avalon, please visit Avalon Healthcare Solutions is an Equal Opportunity Employer - Vet/Disability. This position description is subject to change at any time. As determined by the company based upon business needs, an employee in this position may be required to perform duties and take responsibility for work other than as described in this document. About the Technical Implementation Integration Lead Position : The Technical Implementation Integration Lead plays a critical role in the successful implementation of Avalon's Lab Benefit Management (LBM) programs by managing all technical integration points between Avalon systems and client platforms. Serving as both a client-facing technical subject matter expert and an internal liaison, this role partners with Information Technology, Product, Configuration, Development, and Implementation teams to ensure seamless system connectivity, data exchange, configuration, and operational readiness. This position leads technical integration activities throughout the implementation lifecycle, from pre-sales engagement through post-production stabilization, ensuring all integration requirements are defined, validated, and executed in alignment with project timelines and quality standards. Leveraging expertise in healthcare operations, business analysis, technical project coordination, and data management, the incumbent drives cross-functional collaboration, manages implementation risks, and delivers high-quality integration solutions that support client success and organizational objectives. Success in this role requires balancing technical execution, stakeholder engagement, operational priorities, and project governance while optimizing implementation processes, ensuring compliance with business and technical requirements, and serving as a trusted partner to internal and external stakeholders throughout the implementation process. This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida. Technical Implementation Integration Lead - Essential Functions and Responsibilities : Serve as the client-facing subject matter expert on all aspects of technical integration delivery. Capable of discussions with client IT resources, client operations staff and program intermediaries in their terms.Manage concurrent client implementations with complex business requirements across Pre-Pay and Post-Pay data exchanges, configurations, validations, and production readiness with minimal oversight.Work with Project team to Develop and execute implementation plans for projects and initiatives, ensuring that all stakeholders are informed and engaged throughout the process.Ensure successful implementation of Avalon's LBM programs by managing technical integration activities around onboarding tasks, technical requirements gathering, development, testing, and deployment phases.Lead and document data mapping and GAP analysis sessions for program data files and extracts with clients and intermediaries.Maintain traceability for technical risks, issues, assumptions, decisions, owners, impacts, and possible mitigations plans.Work with Delivery Owners and Project Managers to escalate unresolved technical risks, defects, and data quality issues, which may impact the implementation. Collaborate with internal Avalon teams to define and clarify technical requirements, and ensure timely execution of deliverables aligned with project timelines. Coordinate setup of secure system access (e.g., SSO, SFTP) for client users and providers.Create and manage technical work items (e.g., JIRA tickets) for development and configuration tasks.Generates reports and dashboards utilizing bi-tools such as TableauSupport end-to-end user acceptance testing (UAT), including planning, execution, and issue resolution.Performing data validations and data analysis, using SQL tools to generate complex queries for research and testing.Translate business needs into clear functional and technical specifications for development and testing teams, while effectively communicating technical requirements, solutions, and issues to business stakeholders in a clear and actionable manner.Collaborate with internal and external stakeholders to identify, develop, and deliver process improvements that enhance efficiency and project quality, reducing overall implementation timelinesAct as a business owner of all technical integration-related materials within the Avalon Implementation Toolkit, including the Implementation Guide and supplemental specifications.Identify and drive process and solution improvements to enhance implementation efficiency, shorten delivery time and reduce defects while never compromising on qualitySupport and Author Technical Integration documentation and process flows. Technical Implementation Integration Lead - Minimum Qualifications : Minimum of five (5) years' professional implementation experience in some combination of IT integration or electronic data exchange (EDI) in health care operations.Minimum of three (3) years, supporting medical claim processing technologies in a health plan, managed care, or benefits management industry.Ability to skillfully negotiate and resolve issues between external and internal stakeholders.Solid understanding of the software development lifecycle, technical implementation best practices, and testing methodologies. Can work equally in a Waterfall or Agile environment.Experience supporting healthcare data integrations, including EDI, HL7, FHIR, or other healthcare interoperability standards.Proven ability to elicit, analyze, and translate business, technical, and integration requirements into effective implementation solutions.Demonstrated success managing client-facing technical implementations within a health plan, managed care, or healthcare benefits environment.Bachelor's degree in Information Technology, Computer Science, Health Informatics, Business Administration, or a related field.Experience utilizing project tools such as JIRA, Confluence and Smartsheet.Expertise in SQL and Tableau Technical Implementation Integration Lead - Preferred Qualifications : Previous experience in a small, high-growth company. Utilization Management and prior authorization pr ocessing e xperience Experience with Snowflake PM18 PIec370b4e7e26-5645
08/14/2026
Full time
About Avalon Healthcare Solutions : Avalon Healthcare Solutions is the nation's leader in diagnostic intelligence, uniquely focused on transforming the role of diagnostic testing across the healthcare ecosystem. Our proprietary Diagnostic Insights Platform delivers evidence-based policies, curated lab networks, and real-time analytics that simplify complex diagnostics, accelerate innovation adoption, and optimize diagnostic investments. Supporting over 30 health plans and 100 million members nationwide, Avalon partners with payers and providers to ensure diagnostic testing is performed appropriately, efficiently, and at the right time. Our flexible solutions span routine and genetic testing management, automated adherence, and end-to-end diagnostics support-driving measurable value, reduced waste, and improved clinical outcomes. With unmatched scientific rigor, deep clinical expertise, and a performance-based model, Avalon is redefining how diagnostics power personalized care and healthcare value. You will be part of a team that shapes a new market and business. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve. For more information about Avalon, please visit Avalon Healthcare Solutions is an Equal Opportunity Employer - Vet/Disability. This position description is subject to change at any time. As determined by the company based upon business needs, an employee in this position may be required to perform duties and take responsibility for work other than as described in this document. About the Technical Implementation Integration Lead Position : The Technical Implementation Integration Lead plays a critical role in the successful implementation of Avalon's Lab Benefit Management (LBM) programs by managing all technical integration points between Avalon systems and client platforms. Serving as both a client-facing technical subject matter expert and an internal liaison, this role partners with Information Technology, Product, Configuration, Development, and Implementation teams to ensure seamless system connectivity, data exchange, configuration, and operational readiness. This position leads technical integration activities throughout the implementation lifecycle, from pre-sales engagement through post-production stabilization, ensuring all integration requirements are defined, validated, and executed in alignment with project timelines and quality standards. Leveraging expertise in healthcare operations, business analysis, technical project coordination, and data management, the incumbent drives cross-functional collaboration, manages implementation risks, and delivers high-quality integration solutions that support client success and organizational objectives. Success in this role requires balancing technical execution, stakeholder engagement, operational priorities, and project governance while optimizing implementation processes, ensuring compliance with business and technical requirements, and serving as a trusted partner to internal and external stakeholders throughout the implementation process. This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida. Technical Implementation Integration Lead - Essential Functions and Responsibilities : Serve as the client-facing subject matter expert on all aspects of technical integration delivery. Capable of discussions with client IT resources, client operations staff and program intermediaries in their terms.Manage concurrent client implementations with complex business requirements across Pre-Pay and Post-Pay data exchanges, configurations, validations, and production readiness with minimal oversight.Work with Project team to Develop and execute implementation plans for projects and initiatives, ensuring that all stakeholders are informed and engaged throughout the process.Ensure successful implementation of Avalon's LBM programs by managing technical integration activities around onboarding tasks, technical requirements gathering, development, testing, and deployment phases.Lead and document data mapping and GAP analysis sessions for program data files and extracts with clients and intermediaries.Maintain traceability for technical risks, issues, assumptions, decisions, owners, impacts, and possible mitigations plans.Work with Delivery Owners and Project Managers to escalate unresolved technical risks, defects, and data quality issues, which may impact the implementation. Collaborate with internal Avalon teams to define and clarify technical requirements, and ensure timely execution of deliverables aligned with project timelines. Coordinate setup of secure system access (e.g., SSO, SFTP) for client users and providers.Create and manage technical work items (e.g., JIRA tickets) for development and configuration tasks.Generates reports and dashboards utilizing bi-tools such as TableauSupport end-to-end user acceptance testing (UAT), including planning, execution, and issue resolution.Performing data validations and data analysis, using SQL tools to generate complex queries for research and testing.Translate business needs into clear functional and technical specifications for development and testing teams, while effectively communicating technical requirements, solutions, and issues to business stakeholders in a clear and actionable manner.Collaborate with internal and external stakeholders to identify, develop, and deliver process improvements that enhance efficiency and project quality, reducing overall implementation timelinesAct as a business owner of all technical integration-related materials within the Avalon Implementation Toolkit, including the Implementation Guide and supplemental specifications.Identify and drive process and solution improvements to enhance implementation efficiency, shorten delivery time and reduce defects while never compromising on qualitySupport and Author Technical Integration documentation and process flows. Technical Implementation Integration Lead - Minimum Qualifications : Minimum of five (5) years' professional implementation experience in some combination of IT integration or electronic data exchange (EDI) in health care operations.Minimum of three (3) years, supporting medical claim processing technologies in a health plan, managed care, or benefits management industry.Ability to skillfully negotiate and resolve issues between external and internal stakeholders.Solid understanding of the software development lifecycle, technical implementation best practices, and testing methodologies. Can work equally in a Waterfall or Agile environment.Experience supporting healthcare data integrations, including EDI, HL7, FHIR, or other healthcare interoperability standards.Proven ability to elicit, analyze, and translate business, technical, and integration requirements into effective implementation solutions.Demonstrated success managing client-facing technical implementations within a health plan, managed care, or healthcare benefits environment.Bachelor's degree in Information Technology, Computer Science, Health Informatics, Business Administration, or a related field.Experience utilizing project tools such as JIRA, Confluence and Smartsheet.Expertise in SQL and Tableau Technical Implementation Integration Lead - Preferred Qualifications : Previous experience in a small, high-growth company. Utilization Management and prior authorization pr ocessing e xperience Experience with Snowflake PM18 PIec370b4e7e26-5645
About SonderMind At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram , Linkedin , and Twitter . About the Role The Account Manager, Health Plans is responsible for growing SonderMind's most important payor relationships. This is a strategic account management role: the contract is the starting point, and your job is everything that comes after. You'll serve as the primary point of contact for an assigned portfolio of payor partners, demonstrating the value SonderMind delivers, expanding our footprint within each account, and partnering with payors to drive their members to utilize SonderMind's services. Reporting to the Director of Payor Integrations, you'll operate as a trusted advisor to payor executives and a growth driver for SonderMind, identifying opportunities to deepen partnerships well beyond the initial agreement. You'll work closely with our Payor Contracting team, bringing partnership insights and a demonstrated value story to the table that strengthens SonderMind's position in renewals and new agreements. This role requires executive presence, commercial instincts, and the ability to translate clinical outcomes and utilization data into a compelling value story. The ideal candidate is a relationship builder who thinks like an owner and is motivated by improving access and outcomes in mental health. What You'll Do Serve as the primary point of contact for a portfolio of payor partners. Own the day-to-day relationship and the executive-level connection, leading regular business reviews and Joint Operating Committees that position SonderMind as an indispensable partner Demonstrate SonderMind's value. Build and deliver the ROI story for each partner using clinical outcomes, access improvements, cost savings, and utilization data, ensuring payors clearly see the impact SonderMind has on their members and their business Grow each account organically beyond the initial contract. Identify and pursue expansion opportunities including new geographies, new lines of business, additional products and offerings, and participation in strategic initiatives like value-based programs Drive member utilization of SonderMind services. Partner with payors on member engagement, referral pathways, and co-marketing initiatives that connect more of their members to care Partner with the Payor Contracting team on renewals and new agreements, bringing relationship insights, expansion opportunities, and the value narrative that strengthens SonderMind's negotiating position Work cross-functionally with Revenue Cycle, credentialing, compliance, legal, finance, and operations to deliver on partner commitments and keep each partnership running smoothly, and support additional projects including travel to industry conferences and in-person partner meetings What does success look like? Payor partners who view SonderMind as a strategic partner and seek us out for new opportunities Measurable account growth: expanded offerings, new lines of business, and increased member utilization within your portfolio A clear, data-backed value narrative for every partner that strengthens renewals and fuels expansion Strong collaboration with the Payor Contracting team, ensuring relationship insights inform contracting strategy Proactive identification of growth opportunities and resolution of partner issues before they escalate Ability to independently manage a portfolio while contributing to team-wide objectives in a fast-paced environment Who You Are Minimum BA/BS in Business Administration, Healthcare Administration, or related degree Minimum five years in strategic account management, partner growth, or payor-facing relationship management, ideally in behavioral health or healthcare Proven track record of growing accounts: expanding offerings, increasing utilization, or driving revenue within existing relationships Knowledge of managed care and the payor landscape, including familiarity with alternative payment models such as value-based programs, risk arrangements, and case rates Strong analytical and storytelling skills, with the ability to turn outcomes and utilization data into a compelling value narrative Executive presence and strong communication skills: written, verbal, analytical Ability to work remotely and travel to the corporate office, payor visits, and conferences Ability to lean in to new tools including AI to drive outcomes Our Benefits The base salary range for this role is $115,000 - $130,000. Final compensation will be determined based on a variety of factors, including relevant experience, skills, education, and past performance. In addition to base salary, this position is also eligible for a 5% variable bonus. As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work. Our benefits include: A commitment to fostering flexible hybrid work A generous PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Company Shutdown between Christmas and New Years Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Our Hiring Process & Use of AI At SonderMind, we use technology, including AI-assisted tools, to support our recruiting process. These tools help us operate efficiently and provide a consistent, timely experience for every candidate. They may assist our team with activities such as scheduling interviews, taking notes and transcriptions, organizing candidate information, and coordinating outreach. In the course of using these tools, we may process the personal and professional information you share with us as part of your application. All hiring decisions at SonderMind, including whether to advance, reject, or extend an offer to a candidate, are made by members of our recruiting and hiring teams. We do not rely on automated systems to make these decisions about candidates. We are committed to a fair and equitable process. If you have questions about the technologies used in our recruiting process, would like to request an alternative method of engagement, need an accommodation, or would like a member of our team to review a decision about your candidacy, please contact us at . Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
08/14/2026
Full time
About SonderMind At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram , Linkedin , and Twitter . About the Role The Account Manager, Health Plans is responsible for growing SonderMind's most important payor relationships. This is a strategic account management role: the contract is the starting point, and your job is everything that comes after. You'll serve as the primary point of contact for an assigned portfolio of payor partners, demonstrating the value SonderMind delivers, expanding our footprint within each account, and partnering with payors to drive their members to utilize SonderMind's services. Reporting to the Director of Payor Integrations, you'll operate as a trusted advisor to payor executives and a growth driver for SonderMind, identifying opportunities to deepen partnerships well beyond the initial agreement. You'll work closely with our Payor Contracting team, bringing partnership insights and a demonstrated value story to the table that strengthens SonderMind's position in renewals and new agreements. This role requires executive presence, commercial instincts, and the ability to translate clinical outcomes and utilization data into a compelling value story. The ideal candidate is a relationship builder who thinks like an owner and is motivated by improving access and outcomes in mental health. What You'll Do Serve as the primary point of contact for a portfolio of payor partners. Own the day-to-day relationship and the executive-level connection, leading regular business reviews and Joint Operating Committees that position SonderMind as an indispensable partner Demonstrate SonderMind's value. Build and deliver the ROI story for each partner using clinical outcomes, access improvements, cost savings, and utilization data, ensuring payors clearly see the impact SonderMind has on their members and their business Grow each account organically beyond the initial contract. Identify and pursue expansion opportunities including new geographies, new lines of business, additional products and offerings, and participation in strategic initiatives like value-based programs Drive member utilization of SonderMind services. Partner with payors on member engagement, referral pathways, and co-marketing initiatives that connect more of their members to care Partner with the Payor Contracting team on renewals and new agreements, bringing relationship insights, expansion opportunities, and the value narrative that strengthens SonderMind's negotiating position Work cross-functionally with Revenue Cycle, credentialing, compliance, legal, finance, and operations to deliver on partner commitments and keep each partnership running smoothly, and support additional projects including travel to industry conferences and in-person partner meetings What does success look like? Payor partners who view SonderMind as a strategic partner and seek us out for new opportunities Measurable account growth: expanded offerings, new lines of business, and increased member utilization within your portfolio A clear, data-backed value narrative for every partner that strengthens renewals and fuels expansion Strong collaboration with the Payor Contracting team, ensuring relationship insights inform contracting strategy Proactive identification of growth opportunities and resolution of partner issues before they escalate Ability to independently manage a portfolio while contributing to team-wide objectives in a fast-paced environment Who You Are Minimum BA/BS in Business Administration, Healthcare Administration, or related degree Minimum five years in strategic account management, partner growth, or payor-facing relationship management, ideally in behavioral health or healthcare Proven track record of growing accounts: expanding offerings, increasing utilization, or driving revenue within existing relationships Knowledge of managed care and the payor landscape, including familiarity with alternative payment models such as value-based programs, risk arrangements, and case rates Strong analytical and storytelling skills, with the ability to turn outcomes and utilization data into a compelling value narrative Executive presence and strong communication skills: written, verbal, analytical Ability to work remotely and travel to the corporate office, payor visits, and conferences Ability to lean in to new tools including AI to drive outcomes Our Benefits The base salary range for this role is $115,000 - $130,000. Final compensation will be determined based on a variety of factors, including relevant experience, skills, education, and past performance. In addition to base salary, this position is also eligible for a 5% variable bonus. As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work. Our benefits include: A commitment to fostering flexible hybrid work A generous PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Company Shutdown between Christmas and New Years Supplemental life insurance, pet insurance coverage, commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Our Hiring Process & Use of AI At SonderMind, we use technology, including AI-assisted tools, to support our recruiting process. These tools help us operate efficiently and provide a consistent, timely experience for every candidate. They may assist our team with activities such as scheduling interviews, taking notes and transcriptions, organizing candidate information, and coordinating outreach. In the course of using these tools, we may process the personal and professional information you share with us as part of your application. All hiring decisions at SonderMind, including whether to advance, reject, or extend an offer to a candidate, are made by members of our recruiting and hiring teams. We do not rely on automated systems to make these decisions about candidates. We are committed to a fair and equitable process. If you have questions about the technologies used in our recruiting process, would like to request an alternative method of engagement, need an accommodation, or would like a member of our team to review a decision about your candidacy, please contact us at . Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
UNITED COUNSELING SERVICE OF BENNINGTON COUNTY INC
Bennington, Vermont
Description: $1000 sign on bonus (must have a valid CDL or obtain in one within 6 months from date of hire to be eligible for the bonus) Why join UCS? Since 1958, United Counseling Service (UCS) has been dedicated to providing exceptional care and support to individuals and families in our community. Through a wide range of programs, services, and educational opportunities, we strive to meet the diverse needs of those we serve. Our team includes professionals from various fields, including administration, clinical services, nursing, education, case management, psychiatry, and direct support, working across 17 facilities throughout Bennington County.As a proud affiliate of Vermont Care Partners-a statewide network of 16 non-profit community-based agencies-we deliver comprehensive mental health, substance use, and intellectual and developmental services across Vermont. We are currently seeking compassionate, motivated team players to join us in making a positive impact and building a stronger community. UCS Offers Generous Benefits Competitive pay Generous paid time off Medical, dental, and vision insurance Retirement plan with employer match Employer paid life insurance Employer paid short term and long-term disability insurance Employee Assistance Program Career development opportunities Free clinical supervision towards licensure Loan repayment and tuition assistance program Award winning worksite wellness program An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee. Rewarding experience making a difference in the community. We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community. OBJECTIVE/PURPOSE: Under the direction of the Operations Coordinator, the Floater Teacher Assistant helps to create and maintain an atmosphere in the classroom in which children feel welcome, valued, comfortable and secure. The Floater Teacher Assistant will help the program day-to-day operations run smoothly by providing classroom teachers with breaks, coverage for meetings, assist with beginning and end of the day cleaning, provide childcare for late afternoon and evening family meetings and events, substituting in the classroom, and help with preparation for the next day. MAJOR RESPONSIBILITIES: EDUCATION: The Floater Teacher Assistant cooperates with the Teacher and/or Manager to be sure that day-to-day operations within the full day program are running smoothly. The Floater will ensure this by providing Teachers with breaks, covering for meetings, riding the bus when needed, replenishing food for the classrooms at mealtimes, assisting with beginning and end of the day cleaning, and substituting in the classroom when needed. CLASSROOM ACTIVITIES: As directed by the Teacher, Co-Teacher and/or Manager, the Floater will supervise children's play activities, help children to participate in individual activities, small, and large group activities. Will also observe and report child's behavior to Teacher. The Floater will work with each individual teaching team to ensure that they are providing the most appropriate support to the classrooms. CLASSROOM AND FACILITY MAINTENANCE: The Floater Teacher Assistant will be responsible to clean the classroom, as directed by the Teacher and at the end of the day. End of the day responsibilities include, but are not limited to, sweeping the floors, combining and bagging up all trash, checking the classroom to be sure that lights and air conditioners are off and that all windows are closed, and that all doors are locked. Daily duties may include playground health and safety checklists and minor upkeep; kitchen duties- formula, meal or snack preparation or clean-up, kitchen dishes and cleanup following CCFAP and CDD regulation standards; tidying and organizing common areas and preparation and care of materials and equipment. DOCUMENTATION: Must ensure meeting Office of Head Start and Child Care Licensing Regulations for paperwork standards. Must ensure Bright Futures Quality Credential Account is up to date. Assists Teachers and Co-Teachers with case notes and child observations and entered into electronic child and family records systems. Ensures children are signed in and out of the program in classrooms worked daily and following systems of program procedures. BUS MONITOR: Responsible for assisting children to their seat so the monitor can secure the required 3-point harness in a timely manner. The monitor supervises children at all times they are on the bus and addresses any behavioral concerns with limited to no disruption for the bus driver. Encouraged to read books to the group, sing songs or find some quiet, creative way to keep them engaged during the route. Helps tidy up the bus after each route by picking up any loose items on the floor and sweeping as needed. Additionally, the monitor will assist the driver with the pre- and post-checks of the brake lights and turn signals. Assists with emergency evacuation drills as scheduled. In addition to the above, performs other duties as assigned. JOB REQUIREMENTS: High School Diploma or equivalent. Per OHS requirement, must hold a valid Child Development Associate Certification (CDA) or Associate Degree in Early Childhood Education (AA) or be enrolled in a program leading to a CDA or AA within 2 years of employment start date. Valid Driver's License Requirements: Compensation details: 18-24 Hourly Wage PI75d9d4ddba54-0724
08/14/2026
Full time
Description: $1000 sign on bonus (must have a valid CDL or obtain in one within 6 months from date of hire to be eligible for the bonus) Why join UCS? Since 1958, United Counseling Service (UCS) has been dedicated to providing exceptional care and support to individuals and families in our community. Through a wide range of programs, services, and educational opportunities, we strive to meet the diverse needs of those we serve. Our team includes professionals from various fields, including administration, clinical services, nursing, education, case management, psychiatry, and direct support, working across 17 facilities throughout Bennington County.As a proud affiliate of Vermont Care Partners-a statewide network of 16 non-profit community-based agencies-we deliver comprehensive mental health, substance use, and intellectual and developmental services across Vermont. We are currently seeking compassionate, motivated team players to join us in making a positive impact and building a stronger community. UCS Offers Generous Benefits Competitive pay Generous paid time off Medical, dental, and vision insurance Retirement plan with employer match Employer paid life insurance Employer paid short term and long-term disability insurance Employee Assistance Program Career development opportunities Free clinical supervision towards licensure Loan repayment and tuition assistance program Award winning worksite wellness program An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee. Rewarding experience making a difference in the community. We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community. OBJECTIVE/PURPOSE: Under the direction of the Operations Coordinator, the Floater Teacher Assistant helps to create and maintain an atmosphere in the classroom in which children feel welcome, valued, comfortable and secure. The Floater Teacher Assistant will help the program day-to-day operations run smoothly by providing classroom teachers with breaks, coverage for meetings, assist with beginning and end of the day cleaning, provide childcare for late afternoon and evening family meetings and events, substituting in the classroom, and help with preparation for the next day. MAJOR RESPONSIBILITIES: EDUCATION: The Floater Teacher Assistant cooperates with the Teacher and/or Manager to be sure that day-to-day operations within the full day program are running smoothly. The Floater will ensure this by providing Teachers with breaks, covering for meetings, riding the bus when needed, replenishing food for the classrooms at mealtimes, assisting with beginning and end of the day cleaning, and substituting in the classroom when needed. CLASSROOM ACTIVITIES: As directed by the Teacher, Co-Teacher and/or Manager, the Floater will supervise children's play activities, help children to participate in individual activities, small, and large group activities. Will also observe and report child's behavior to Teacher. The Floater will work with each individual teaching team to ensure that they are providing the most appropriate support to the classrooms. CLASSROOM AND FACILITY MAINTENANCE: The Floater Teacher Assistant will be responsible to clean the classroom, as directed by the Teacher and at the end of the day. End of the day responsibilities include, but are not limited to, sweeping the floors, combining and bagging up all trash, checking the classroom to be sure that lights and air conditioners are off and that all windows are closed, and that all doors are locked. Daily duties may include playground health and safety checklists and minor upkeep; kitchen duties- formula, meal or snack preparation or clean-up, kitchen dishes and cleanup following CCFAP and CDD regulation standards; tidying and organizing common areas and preparation and care of materials and equipment. DOCUMENTATION: Must ensure meeting Office of Head Start and Child Care Licensing Regulations for paperwork standards. Must ensure Bright Futures Quality Credential Account is up to date. Assists Teachers and Co-Teachers with case notes and child observations and entered into electronic child and family records systems. Ensures children are signed in and out of the program in classrooms worked daily and following systems of program procedures. BUS MONITOR: Responsible for assisting children to their seat so the monitor can secure the required 3-point harness in a timely manner. The monitor supervises children at all times they are on the bus and addresses any behavioral concerns with limited to no disruption for the bus driver. Encouraged to read books to the group, sing songs or find some quiet, creative way to keep them engaged during the route. Helps tidy up the bus after each route by picking up any loose items on the floor and sweeping as needed. Additionally, the monitor will assist the driver with the pre- and post-checks of the brake lights and turn signals. Assists with emergency evacuation drills as scheduled. In addition to the above, performs other duties as assigned. JOB REQUIREMENTS: High School Diploma or equivalent. Per OHS requirement, must hold a valid Child Development Associate Certification (CDA) or Associate Degree in Early Childhood Education (AA) or be enrolled in a program leading to a CDA or AA within 2 years of employment start date. Valid Driver's License Requirements: Compensation details: 18-24 Hourly Wage PI75d9d4ddba54-0724
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara Health Plans is hiring for a Manager, Quality Performance and Outreach (CAHPS/ HOS/ Medicare)- Remote! Status: Full-time,permanent position (40 hours) Standard working hours: 8am to 5pm EST, M-F. Location: Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming Overview The Manager, Quality Performance and Outreach plays a critical role in driving strategic initiatives to improve STARS, Consumer Assessment of Healthcare Providers and Systems (CAHPS), Performance Withold Program (PWP), and Healthcare Effectiveness Data and Information Set (HEDIS) performance across the health plan and enterprise. The position will focus in Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Health Outcomes Survey (HOS) for Medicare, and member rewards and data analysis for all lines of business Reporting directly to the Director, Quality Performance and Outreach, this position leads cross-functional efforts to design, implement, and evaluate outreach and quality improvement programs that enhance member experience, close care gaps, and support regulatory compliance. The position focuses on all lines of business, including Commercial, Medicaid, and Medicare, collaborating with other health plan departments, providers, vendors and the enterprise. The position will manage a Team of 3 to 6 Direct Reports Education Bachelor's degree in Nursing, Clinical Sciences, Population Health, Healthcare Administration, Business Administration, or related field REQUIRED Certification/Licenses Registered Nurse License in Virginia OR Compact/Multi-state preferred Experience 3 years of experience with HEDIS, STARS, PWP, or Clinical Improvement REQUIRED 3 years of supervisory or management experience REQUIRED Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Health Outcomes Survey (HOS) for Medicare highly preferred Prior experience in Project Management and Performance Improvement REQUIRED Strong project management and cross-functional collaboration skills REQUIRED Ability to interpret clinical data and translate insights into actionable strategies REQUIRED Experience working with vendors and managing outreach campaigns REQUIRED Health Plan experience is preferred Sentara Health Plans provides health plan coverage to close to one million members in Virginia. We offer a full suite of commercial products including employee-owned and employer-sponsored plans, as well as Individual & Family Health Plans, Employee Assistance Programs and plans serving Medicare and Medicaid enrollees. Our quality provider network features a robust provider network, including specialists, primary care physicians and hospitals. We offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services-all to help our members improve their health. Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $38.22/hour min - $63.70/hour max. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities." Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! To apply, please go to and use the following as your Keyword Search: JR-103770 Talroo - Health Plan Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
08/14/2026
Full time
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara Health Plans is hiring for a Manager, Quality Performance and Outreach (CAHPS/ HOS/ Medicare)- Remote! Status: Full-time,permanent position (40 hours) Standard working hours: 8am to 5pm EST, M-F. Location: Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming Overview The Manager, Quality Performance and Outreach plays a critical role in driving strategic initiatives to improve STARS, Consumer Assessment of Healthcare Providers and Systems (CAHPS), Performance Withold Program (PWP), and Healthcare Effectiveness Data and Information Set (HEDIS) performance across the health plan and enterprise. The position will focus in Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Health Outcomes Survey (HOS) for Medicare, and member rewards and data analysis for all lines of business Reporting directly to the Director, Quality Performance and Outreach, this position leads cross-functional efforts to design, implement, and evaluate outreach and quality improvement programs that enhance member experience, close care gaps, and support regulatory compliance. The position focuses on all lines of business, including Commercial, Medicaid, and Medicare, collaborating with other health plan departments, providers, vendors and the enterprise. The position will manage a Team of 3 to 6 Direct Reports Education Bachelor's degree in Nursing, Clinical Sciences, Population Health, Healthcare Administration, Business Administration, or related field REQUIRED Certification/Licenses Registered Nurse License in Virginia OR Compact/Multi-state preferred Experience 3 years of experience with HEDIS, STARS, PWP, or Clinical Improvement REQUIRED 3 years of supervisory or management experience REQUIRED Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Health Outcomes Survey (HOS) for Medicare highly preferred Prior experience in Project Management and Performance Improvement REQUIRED Strong project management and cross-functional collaboration skills REQUIRED Ability to interpret clinical data and translate insights into actionable strategies REQUIRED Experience working with vendors and managing outreach campaigns REQUIRED Health Plan experience is preferred Sentara Health Plans provides health plan coverage to close to one million members in Virginia. We offer a full suite of commercial products including employee-owned and employer-sponsored plans, as well as Individual & Family Health Plans, Employee Assistance Programs and plans serving Medicare and Medicaid enrollees. Our quality provider network features a robust provider network, including specialists, primary care physicians and hospitals. We offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services-all to help our members improve their health. Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $38.22/hour min - $63.70/hour max. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities." Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! To apply, please go to and use the following as your Keyword Search: JR-103770 Talroo - Health Plan Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Find your calling at Mercy! Responsible to manage the delivery of nursing care to a specific patient population on a daily basis while achieving quality clinical outcomes and maximizing the utilization of resources. Effectively managing the delivery of nursing care requires creating and promoting a professional practice environment at the unit level that exemplifies a vision and goals congruent with the Hospital and the respective clinical service line as well as high levels of coworker engagement, patient satisfaction, safe and quality clinical outcomes, financial performance and physician satisfaction. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. Position Details: Location Mercy Hospital Southeast 310 S Silver Springs Cape Girardeau, MO 63701 Hours/Schedule Full-Time (40-hrs per week) Department: Wound Center Shift: Days QUALIFICATIONS MINIMUM REQUIRED Education: BSN preferred. Internal transfer applicants without Bachelor's degree may be considered if the applicant is willing to actively pursue a Baccalaureate degree once hired into position. Actively pursuing a Baccalaureate degree is defined as being enrolled in a Baccalaureate program and completing at least one course per semester. Licensure: Must have either a current RN Temporary Permit/RN license in the state of practice. Experience: A minimum of three years clinical experience required. Certification/Registration: BLS Other skills & knowledge: (skills, knowledge, abilities) Past experiences must have demonstrated leadership ability, good interpersonal skills, and the ability to apply sound principles of management and supervision. Must be proficient in use of a personal computer and must be able to analyze complex data from various information systems. QUALIFICATIONS PREFERRED Education: BSN preferred. Internal transfer applicants without Bachelor's degree may be considered if the applicant is willing to actively pursue a Baccalaureate degree once hired into position. Actively pursuing a Baccalaureate degree is defined as being enrolled in a Baccalaureate program and completing at least one course per semester. Licensure: Must have either a current RN Temporary Permit/RN license in the state of practice. Experience: A minimum of three years clinical experience required. Certification/Registration: Certification in specialty area of practice preferred. Other skills & knowledge: (skills, knowledge, abilities) Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Nurse Manager
08/14/2026
Full time
Find your calling at Mercy! Responsible to manage the delivery of nursing care to a specific patient population on a daily basis while achieving quality clinical outcomes and maximizing the utilization of resources. Effectively managing the delivery of nursing care requires creating and promoting a professional practice environment at the unit level that exemplifies a vision and goals congruent with the Hospital and the respective clinical service line as well as high levels of coworker engagement, patient satisfaction, safe and quality clinical outcomes, financial performance and physician satisfaction. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. Position Details: Location Mercy Hospital Southeast 310 S Silver Springs Cape Girardeau, MO 63701 Hours/Schedule Full-Time (40-hrs per week) Department: Wound Center Shift: Days QUALIFICATIONS MINIMUM REQUIRED Education: BSN preferred. Internal transfer applicants without Bachelor's degree may be considered if the applicant is willing to actively pursue a Baccalaureate degree once hired into position. Actively pursuing a Baccalaureate degree is defined as being enrolled in a Baccalaureate program and completing at least one course per semester. Licensure: Must have either a current RN Temporary Permit/RN license in the state of practice. Experience: A minimum of three years clinical experience required. Certification/Registration: BLS Other skills & knowledge: (skills, knowledge, abilities) Past experiences must have demonstrated leadership ability, good interpersonal skills, and the ability to apply sound principles of management and supervision. Must be proficient in use of a personal computer and must be able to analyze complex data from various information systems. QUALIFICATIONS PREFERRED Education: BSN preferred. Internal transfer applicants without Bachelor's degree may be considered if the applicant is willing to actively pursue a Baccalaureate degree once hired into position. Actively pursuing a Baccalaureate degree is defined as being enrolled in a Baccalaureate program and completing at least one course per semester. Licensure: Must have either a current RN Temporary Permit/RN license in the state of practice. Experience: A minimum of three years clinical experience required. Certification/Registration: Certification in specialty area of practice preferred. Other skills & knowledge: (skills, knowledge, abilities) Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Nurse Manager
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a Medical Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our Englewood office, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices The range for this role is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-6:00pm based in our Englewood, NJ office. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S . click apply for full job details
08/14/2026
Full time
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a Medical Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our Englewood office, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What you'll need: An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions Strong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks One Medical is committed to fair and equitable compensation practices The range for this role is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-6:00pm based in our Englewood, NJ office. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. UpToDate Subscription - An evidence-based clinical research tool Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education Rounds - Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical's Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S . click apply for full job details
Job Family: CDI Specialist Travel Required: None Clearance Required: None What You Will Do: The CDI Specialist is responsible for comprehensive secondary clinical chart reviews to identify potential missed opportunities for documentation clarification. In this role, you will collaborate closely with Coders, Coding Educators, Coding Quality Auditors, Case managers, Quality Department and Providers to assure documentation is clinically appropriate, accurately reflects the severity of illness and risk of mortality for the patient and is reflective of current CMS or other regulatory standards. Conducts daily, concurrent review of inpatient records on assigned unit(s) to ensure complete and accurate physician and or clinician documentation is present at the time of discharge for accurate, timely, and compliant coding. Reviews daily admissions to assigned unit, perform initial code assignment for a working DRG and complete CDI software data entry for initial and follows up case reviews (or worksheet to include code and DRG assignment) and submit to Program Assistant. Updates "working DRG" as documentation supports, or physician query answer supports a change in the DRG assignment. Communicates to the CDI Coordinator when volume of daily review assignments is too high or low so that CDI Coordinator can assist in adjusting review assignments amongst the team. Initiates compliant physician queries when documentation is confusing, ambiguous, or missing and follows up with MD to seek immediate response to query (utilizing the following AHIMA practice briefs as a guide: " Managing an Effective Query Process ," October 2008 and "Guidance for Clinical Documentation Improvement Programs" , May 2010). What You Will Need: Bachelor's degree One of the following: RN, MD, or MD Equivalent (MBBS) 2-4 years acute care inpatient hospital coding or CDI experience Familiarity with encoder and DRG assignment Maintain current working knowledge of official coding guidelines and coding clinics What Would Be Nice to Have: CCDS, CDIP preferred Strong clinical understanding of disease process Demonstrate critical thinking, analytical skills, and ability to resolve problems. Strong knowledge of medical terminology, anatomy, physiology, microbiology, and disease processes Ability to converse with physicians in sometimes difficult scenarios Strong typing and computer skills; proficiency with EHR systems, CDI software systems and encoders The annual salary range for this position is $74,000.00-$124,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
08/14/2026
Full time
Job Family: CDI Specialist Travel Required: None Clearance Required: None What You Will Do: The CDI Specialist is responsible for comprehensive secondary clinical chart reviews to identify potential missed opportunities for documentation clarification. In this role, you will collaborate closely with Coders, Coding Educators, Coding Quality Auditors, Case managers, Quality Department and Providers to assure documentation is clinically appropriate, accurately reflects the severity of illness and risk of mortality for the patient and is reflective of current CMS or other regulatory standards. Conducts daily, concurrent review of inpatient records on assigned unit(s) to ensure complete and accurate physician and or clinician documentation is present at the time of discharge for accurate, timely, and compliant coding. Reviews daily admissions to assigned unit, perform initial code assignment for a working DRG and complete CDI software data entry for initial and follows up case reviews (or worksheet to include code and DRG assignment) and submit to Program Assistant. Updates "working DRG" as documentation supports, or physician query answer supports a change in the DRG assignment. Communicates to the CDI Coordinator when volume of daily review assignments is too high or low so that CDI Coordinator can assist in adjusting review assignments amongst the team. Initiates compliant physician queries when documentation is confusing, ambiguous, or missing and follows up with MD to seek immediate response to query (utilizing the following AHIMA practice briefs as a guide: " Managing an Effective Query Process ," October 2008 and "Guidance for Clinical Documentation Improvement Programs" , May 2010). What You Will Need: Bachelor's degree One of the following: RN, MD, or MD Equivalent (MBBS) 2-4 years acute care inpatient hospital coding or CDI experience Familiarity with encoder and DRG assignment Maintain current working knowledge of official coding guidelines and coding clinics What Would Be Nice to Have: CCDS, CDIP preferred Strong clinical understanding of disease process Demonstrate critical thinking, analytical skills, and ability to resolve problems. Strong knowledge of medical terminology, anatomy, physiology, microbiology, and disease processes Ability to converse with physicians in sometimes difficult scenarios Strong typing and computer skills; proficiency with EHR systems, CDI software systems and encoders The annual salary range for this position is $74,000.00-$124,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
UNITED COUNSELING SERVICE OF BENNINGTON COUNTY INC
Bennington, Vermont
Description: The Compass Case Manager provides community-based, family-focused case management services for high-risk youth who are at risk of out-of-home placement. Under the guidance of the Clinical Manager - Specialty Services, this role supports UCS's mission by empowering families and facilitating access to essential resources while persistently engaging clients where they are, helping them navigate their unique challenges and live healthier, more meaningful lives. ESSENTIAL DUTIES AND RESPONSIBILITIES Coordination of Services: Collaborate with the Department of Children and Families (DCF), educational institutions, and places of employment to ensure holistic support for youth. Assist in connecting youth to primary care providers and other necessary medical services as needed. Assess the needs of the family system and refer them to additional services when appropriate, fostering a comprehensive support network. Help youth access additional resources such as mental health services, community programs, and recreational opportunities to enhance their well-being. Direct Service: Provide intensive case management and crisis intervention services, averaging three to five hours per week for each youth, depending on client intensity. Conduct assessments and develop individualized service plans, working collaboratively with clients and families to develop skills needed to maintain family unity. Meet clients where they are, demonstrating persistence in building rapport and trust, even when clients may be resistant to engagement. Actively manage crises, responding to clients facing legal troubles or risk of removal from the home. Track specific metrics and data regarding clients, compiling reports for stakeholders in Excel format. Participate in the planning and implementation of division-specific summer camps and services, such as the annual Camp Be A Kid program, serving as program staff. Attend school meetings, family safety planning meetings, Child Protective Services (CPS) meetings, and other relevant meetings to advocate for client needs and ensure coordinated care. Provide ongoing monitoring, assessment, and advocacy to ensure that clients are progressing in their treatment plans. Networking: Communicate relevant information to other staff members, families, guardians, and DCF to facilitate coordinated care and support. Serve as an advocate and liaison for clients, programs, and the agency, collaborating with other community organizations and resources to best meet client needs. Build and maintain relationships with stakeholders to enhance service delivery and client outcomes. Supervision and Training: Facilitate treatment team meetings to promote effective communication among team members, developing goals based on the identified needs of clients and families. Oversee the implementation of individual treatment plans, ensuring that services are delivered effectively and in alignment with client goals. Maintain open lines of communication with interagency professionals, parents, and guardians to ensure the effectiveness of services. Attend workshops, conventions, and meetings as agreed upon with the supervisor to enhance skills and knowledge relevant to the role. Administrative Duties: Meet weekly with the supervisor to discuss case progress and receive guidance. Submit monthly and quarterly program reports to track progress and outcomes. Meet monthly with the local DCF Director to discuss cases and caseload management. Follow UCS recordkeeping requirements for all cases, ensuring compliance with documentation standards. Update treatment plans every six months to reflect client progress and changing needs. Complete timesheets and other required paperwork in a timely manner, ensuring that all documentation adheres to Medicaid standards and agency policies. Additional Responsibilities: Perform other duties as assigned by the supervisor or leadership team to support the overall mission and goals of UCS. Stay informed about community resources and best practices in case management to continually improve service delivery. SECTION B: KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Knowledge Knowledge of community resources, social service systems, and evidence-based case management practices for high-risk youth and families. Knowledge of crisis intervention principles, risk assessment, and safety planning. Knowledge of cultural competency principles and practices for effectively serving individuals and families from diverse backgrounds. Knowledge of child welfare systems, including the Department of Children and Families (DCF), and related community service networks. Knowledge of documentation standards, electronic case management systems, and confidentiality requirements. Skills Strong crisis intervention and de-escalation skills to assess risk and respond effectively to emergency situations. Effective verbal and written communication skills to clearly convey information to clients, families, providers, and community partners. Relationship-building and interpersonal skills to establish trust and foster collaborative partnerships. Client advocacy skills to effectively represent client needs and coordinate services within DCF and other community partners. Proficiency in electronic health records, case management software, and other technology used to document services and monitor client progress. Analytical and critical thinking skills to evaluate information, monitor client outcomes, and develop informed service recommendations. Team collaboration skills to work effectively with multidisciplinary teams and community partners in coordinating care. Abilities Ability to assess client needs, identify risks, and develop appropriate service and safety plans. Ability to build rapport and maintain productive working relationships with clients, families, and community stakeholders. Ability to work effectively with individuals from diverse cultural, socioeconomic, and lived-experience backgrounds. Ability to prioritize multiple cases, manage competing demands, and meet documentation and reporting deadlines. Ability to make sound, ethical decisions in high-pressure or emotionally challenging situations. Ability to adapt to changing client needs, organizational priorities, and regulatory requirements while maintaining quality service delivery. QUALIFICATIONS / EDUCATION / EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPUTER SKILLS (1): Proficiency is required in a Windows Operating System to include competency in Microsoft Office programs Word, Excel, Outlook, and PowerPoint. Ability to enter information into an electronic medical record system (EMRs). LANGUAGE SKILLS (2): Ability to respond to common inquiries, write clinical documentation, and present information effectively. MATHEMATICAL SKILLS (3): Ability to perform basic mathematical concepts and apply techniques such as probability and statistical inference. REASONING ABILITY (4): Ability to interpret instructions, solve practical problems and draw valid conclusions with minimal guidance. EDUCATION and/or EXPERIENCE (5): Bachelor's degree in social work, counseling, or other human services field. Experience working with children/youth and families with a clinical focus. Demonstrate an understanding of trauma-informed care. CERTIFICATES/LICENSE/REGISTRATION (6) Valid driver's license required. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment includes office settings and potential exposure to airborne or bloodborne pathogens. Collaborative work with other case managers, agency staff, and community partners to ensure comprehensive support for clients. May require visits to client homes to provide direct case management services and support families in their natural environments. Involves engagement in various community settings, such as schools and local organizations, to facilitate access to resources and services. Requirements: Compensation details: 25-25 Hourly Wage PI74ed9cd6-
08/14/2026
Full time
Description: The Compass Case Manager provides community-based, family-focused case management services for high-risk youth who are at risk of out-of-home placement. Under the guidance of the Clinical Manager - Specialty Services, this role supports UCS's mission by empowering families and facilitating access to essential resources while persistently engaging clients where they are, helping them navigate their unique challenges and live healthier, more meaningful lives. ESSENTIAL DUTIES AND RESPONSIBILITIES Coordination of Services: Collaborate with the Department of Children and Families (DCF), educational institutions, and places of employment to ensure holistic support for youth. Assist in connecting youth to primary care providers and other necessary medical services as needed. Assess the needs of the family system and refer them to additional services when appropriate, fostering a comprehensive support network. Help youth access additional resources such as mental health services, community programs, and recreational opportunities to enhance their well-being. Direct Service: Provide intensive case management and crisis intervention services, averaging three to five hours per week for each youth, depending on client intensity. Conduct assessments and develop individualized service plans, working collaboratively with clients and families to develop skills needed to maintain family unity. Meet clients where they are, demonstrating persistence in building rapport and trust, even when clients may be resistant to engagement. Actively manage crises, responding to clients facing legal troubles or risk of removal from the home. Track specific metrics and data regarding clients, compiling reports for stakeholders in Excel format. Participate in the planning and implementation of division-specific summer camps and services, such as the annual Camp Be A Kid program, serving as program staff. Attend school meetings, family safety planning meetings, Child Protective Services (CPS) meetings, and other relevant meetings to advocate for client needs and ensure coordinated care. Provide ongoing monitoring, assessment, and advocacy to ensure that clients are progressing in their treatment plans. Networking: Communicate relevant information to other staff members, families, guardians, and DCF to facilitate coordinated care and support. Serve as an advocate and liaison for clients, programs, and the agency, collaborating with other community organizations and resources to best meet client needs. Build and maintain relationships with stakeholders to enhance service delivery and client outcomes. Supervision and Training: Facilitate treatment team meetings to promote effective communication among team members, developing goals based on the identified needs of clients and families. Oversee the implementation of individual treatment plans, ensuring that services are delivered effectively and in alignment with client goals. Maintain open lines of communication with interagency professionals, parents, and guardians to ensure the effectiveness of services. Attend workshops, conventions, and meetings as agreed upon with the supervisor to enhance skills and knowledge relevant to the role. Administrative Duties: Meet weekly with the supervisor to discuss case progress and receive guidance. Submit monthly and quarterly program reports to track progress and outcomes. Meet monthly with the local DCF Director to discuss cases and caseload management. Follow UCS recordkeeping requirements for all cases, ensuring compliance with documentation standards. Update treatment plans every six months to reflect client progress and changing needs. Complete timesheets and other required paperwork in a timely manner, ensuring that all documentation adheres to Medicaid standards and agency policies. Additional Responsibilities: Perform other duties as assigned by the supervisor or leadership team to support the overall mission and goals of UCS. Stay informed about community resources and best practices in case management to continually improve service delivery. SECTION B: KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Knowledge Knowledge of community resources, social service systems, and evidence-based case management practices for high-risk youth and families. Knowledge of crisis intervention principles, risk assessment, and safety planning. Knowledge of cultural competency principles and practices for effectively serving individuals and families from diverse backgrounds. Knowledge of child welfare systems, including the Department of Children and Families (DCF), and related community service networks. Knowledge of documentation standards, electronic case management systems, and confidentiality requirements. Skills Strong crisis intervention and de-escalation skills to assess risk and respond effectively to emergency situations. Effective verbal and written communication skills to clearly convey information to clients, families, providers, and community partners. Relationship-building and interpersonal skills to establish trust and foster collaborative partnerships. Client advocacy skills to effectively represent client needs and coordinate services within DCF and other community partners. Proficiency in electronic health records, case management software, and other technology used to document services and monitor client progress. Analytical and critical thinking skills to evaluate information, monitor client outcomes, and develop informed service recommendations. Team collaboration skills to work effectively with multidisciplinary teams and community partners in coordinating care. Abilities Ability to assess client needs, identify risks, and develop appropriate service and safety plans. Ability to build rapport and maintain productive working relationships with clients, families, and community stakeholders. Ability to work effectively with individuals from diverse cultural, socioeconomic, and lived-experience backgrounds. Ability to prioritize multiple cases, manage competing demands, and meet documentation and reporting deadlines. Ability to make sound, ethical decisions in high-pressure or emotionally challenging situations. Ability to adapt to changing client needs, organizational priorities, and regulatory requirements while maintaining quality service delivery. QUALIFICATIONS / EDUCATION / EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPUTER SKILLS (1): Proficiency is required in a Windows Operating System to include competency in Microsoft Office programs Word, Excel, Outlook, and PowerPoint. Ability to enter information into an electronic medical record system (EMRs). LANGUAGE SKILLS (2): Ability to respond to common inquiries, write clinical documentation, and present information effectively. MATHEMATICAL SKILLS (3): Ability to perform basic mathematical concepts and apply techniques such as probability and statistical inference. REASONING ABILITY (4): Ability to interpret instructions, solve practical problems and draw valid conclusions with minimal guidance. EDUCATION and/or EXPERIENCE (5): Bachelor's degree in social work, counseling, or other human services field. Experience working with children/youth and families with a clinical focus. Demonstrate an understanding of trauma-informed care. CERTIFICATES/LICENSE/REGISTRATION (6) Valid driver's license required. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment includes office settings and potential exposure to airborne or bloodborne pathogens. Collaborative work with other case managers, agency staff, and community partners to ensure comprehensive support for clients. May require visits to client homes to provide direct case management services and support families in their natural environments. Involves engagement in various community settings, such as schools and local organizations, to facilitate access to resources and services. Requirements: Compensation details: 25-25 Hourly Wage PI74ed9cd6-
Case Management Specialist Bridge Over Troubled Waters Boston, MA WHO WE ARE For over 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston, and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive and encouraging relationships, counseling, housing, and skill-building, to guide them towards self-sufficiency and achieving their goals. ABOUT THE ROLE The Case Management Specialist will provide case management support to youth residing in our Liberty & Brunson Houses. The Case Management Specialist will have demonstrated the ability to complete housing applications and obtain vital records/resources with young adults. Additionally, this position will provide individual and group work with youth teaching life skills such as budgeting/financial management, employment readiness and stress management curriculums, etc. RESPONSIBILTIES Meet with YYA to provide assistance in getting IDs and vital documents, referrals and general resources.Complete CHAMPS Housing applications with youth as needed.Complete Housing Navigator searches and housing applications with youth as needed.Complete service plans with YYA.Document all youth interactions in ETO, Bridge's electronic records system.Provide life skills groups to youth utilizing Bridge programs including financial management, building credit, establishing routines, managing stress, etc. Provide residents with advocacy, referrals, and supportive counseling, as necessary.Meet with residents from Liberty & Brunson House monthly for individual case management. Complete the Millionaires Club Protocol with prospective residents interested in living at Liberty & Brunson House.Track residents' work, savings, and investments monthly. Assist in planning monthly house meetings with Liberty & Brunson House Residents. Follow all of Bridge's policies and procedures.Administrative Management: Maintain program statistics and client records. Document all interactions with YYA in ETOCreate individual service plans and YYA progress towards meeting their goals.Complete HUD assessments as required.Other duties as assigned. Please Note: This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to give the Case Manager a general sense of the responsibilities and expectations of the position. As the nature of the business demands change, so too may the essential functions of the position. The candidate who accepts this role is expected to be flexible to meet the changing demands. QUALIFICATIONS Master's degree in social work or related field is strongly preferred. Proficient in Microsoft programs (excel, word, etc.) and utilizing electronic record systems.Experience assisting individuals in obtaining housing.Experience assisting people in getting IDs and vital records.Experience facilitating skills-based groups (i.e., financial management, budgeting, life skills, etc.)Experience using Motivational Interviewing and/or Collaborative Problem Solving 2-4 years of clinical/case management experience with youth and young adult populationsAbility to develop and maintain professional working relationships with residents, team members, and supervisors.Ability to work effectively with diverse populations and cultural groups. Duties will be performed both in an office environment and in the field, where program residents reside. Because program residents have varied schedules, case management may take place out of regular business hours; a flexible schedule and ability and willingness to work outside of regular business hours is essential. SKILLS AND STRENGTHS Comfort and confidence working in a fast-paced dynamic work environment.Enthusiasticabout working withhomelesstransitional youth population.Excellent written and verbal communication skillsPAY AND BENEFITS The salary range for this position is $60,000 to $65,000. Benefits include: Paid time off (sick time, vacation time, personal time) as well as 13 paid holidays and a birthday holidayHealth, dental, and vision insurance401(K) with 3% matching of contributions after90 daysof employmentEmployer-sponsored flexible spending accounts, commuter pre-tax benefits, employer paid short-term disability, long term disability, and life insuranceOngoing job training, including four off-site half-day trainings each yearPHYSICAL REQUIREMENTS While performing the duties of this job the employee is regularly required to sit, work at a computer, stand and walk, and must be able to lift /move weight up to 25 pounds. The employee also must be able to hear and speak sufficiently to manage phone calls and effectively communicate/converse with others. The employee must have visual acuity and cognitive capacity to read, understand, and draft reports, letters, etc. The noise level is quiet to moderate, however, the employee must be able to perform in various settings, including in public spaces and at public events/activities. EQUAL OPPORTUNITY STATEMENT Bridge Over Troubled Waters, Inc. is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status. Compensation details: 0 Yearly Salary PI8cf3baeafa3c-6832
08/13/2026
Full time
Case Management Specialist Bridge Over Troubled Waters Boston, MA WHO WE ARE For over 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston, and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive and encouraging relationships, counseling, housing, and skill-building, to guide them towards self-sufficiency and achieving their goals. ABOUT THE ROLE The Case Management Specialist will provide case management support to youth residing in our Liberty & Brunson Houses. The Case Management Specialist will have demonstrated the ability to complete housing applications and obtain vital records/resources with young adults. Additionally, this position will provide individual and group work with youth teaching life skills such as budgeting/financial management, employment readiness and stress management curriculums, etc. RESPONSIBILTIES Meet with YYA to provide assistance in getting IDs and vital documents, referrals and general resources.Complete CHAMPS Housing applications with youth as needed.Complete Housing Navigator searches and housing applications with youth as needed.Complete service plans with YYA.Document all youth interactions in ETO, Bridge's electronic records system.Provide life skills groups to youth utilizing Bridge programs including financial management, building credit, establishing routines, managing stress, etc. Provide residents with advocacy, referrals, and supportive counseling, as necessary.Meet with residents from Liberty & Brunson House monthly for individual case management. Complete the Millionaires Club Protocol with prospective residents interested in living at Liberty & Brunson House.Track residents' work, savings, and investments monthly. Assist in planning monthly house meetings with Liberty & Brunson House Residents. Follow all of Bridge's policies and procedures.Administrative Management: Maintain program statistics and client records. Document all interactions with YYA in ETOCreate individual service plans and YYA progress towards meeting their goals.Complete HUD assessments as required.Other duties as assigned. Please Note: This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to give the Case Manager a general sense of the responsibilities and expectations of the position. As the nature of the business demands change, so too may the essential functions of the position. The candidate who accepts this role is expected to be flexible to meet the changing demands. QUALIFICATIONS Master's degree in social work or related field is strongly preferred. Proficient in Microsoft programs (excel, word, etc.) and utilizing electronic record systems.Experience assisting individuals in obtaining housing.Experience assisting people in getting IDs and vital records.Experience facilitating skills-based groups (i.e., financial management, budgeting, life skills, etc.)Experience using Motivational Interviewing and/or Collaborative Problem Solving 2-4 years of clinical/case management experience with youth and young adult populationsAbility to develop and maintain professional working relationships with residents, team members, and supervisors.Ability to work effectively with diverse populations and cultural groups. Duties will be performed both in an office environment and in the field, where program residents reside. Because program residents have varied schedules, case management may take place out of regular business hours; a flexible schedule and ability and willingness to work outside of regular business hours is essential. SKILLS AND STRENGTHS Comfort and confidence working in a fast-paced dynamic work environment.Enthusiasticabout working withhomelesstransitional youth population.Excellent written and verbal communication skillsPAY AND BENEFITS The salary range for this position is $60,000 to $65,000. Benefits include: Paid time off (sick time, vacation time, personal time) as well as 13 paid holidays and a birthday holidayHealth, dental, and vision insurance401(K) with 3% matching of contributions after90 daysof employmentEmployer-sponsored flexible spending accounts, commuter pre-tax benefits, employer paid short-term disability, long term disability, and life insuranceOngoing job training, including four off-site half-day trainings each yearPHYSICAL REQUIREMENTS While performing the duties of this job the employee is regularly required to sit, work at a computer, stand and walk, and must be able to lift /move weight up to 25 pounds. The employee also must be able to hear and speak sufficiently to manage phone calls and effectively communicate/converse with others. The employee must have visual acuity and cognitive capacity to read, understand, and draft reports, letters, etc. The noise level is quiet to moderate, however, the employee must be able to perform in various settings, including in public spaces and at public events/activities. EQUAL OPPORTUNITY STATEMENT Bridge Over Troubled Waters, Inc. is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status. Compensation details: 0 Yearly Salary PI8cf3baeafa3c-6832
Description: The Company: Larimar Therapeutics Inc. (Larimar) is a publicly held clinical-stage biotechnology company focused on developing treatments for patients suffering from complex rare diseases using its novel cell penetrating peptide technology platform. Our lead product candidate, Nomlabofusp (formerly referred to as CTI-1601), is a subcutaneously administered, recombinant fusion protein intended to deliver human frataxin (FXN), an essential protein to the mitochondria of patients with Friedreich's ataxia. Friedreich's ataxia is a rare, progressive, and fatal disease in which patients are unable to produce sufficient FXN due to genetic abnormality. The company has assembled an experienced management team, each of whom has over 20 years of pharmaceutical industry experience and has over 50 employees. Their management team, employees, and consultants have significant expertise in discovery, nonclinical and clinical development, regulatory affairs, and the development of manufacturing processes utilizing good manufacturing practices. The company's strategy is to become a leader in the treatment of rare diseases by leveraging their technology platform and applying their team's know-how to the development of nomlabofusp and other future pipeline projects. We are best characterized by entrepreneurial and scientific leadership and a participatory workforce committed to success. If you are searching for a company where urgency, agility, and commitment to science win the day - we welcome you! Position Summary: Reporting to the Head of Drug Product, CMC Technical Operations, the Manager/Senior Manager, Drug Product Manufacturing is responsible for overseeing external manufacturing operations and technology transfer activities for lyophilized biologic drug products supporting clinical and commercial supply. This role serves as the primary technical and operational liaison with contract manufacturing organizations (CMOs/CDMOs), ensuring reliable supply, successful technology transfers, regulatory compliance, and continuous process improvement. The successful candidate will provide technical leadership across drug product manufacturing, process validation, lifecycle management, and commercialization efforts while partnering closely with Technical Operations, MSAT, Quality, Regulatory Affairs, Supply Chain, Process Development, and external partners. Strong expertise in sterile manufacturing, lyophilization, biologics drug product development, technology transfer, and GMP operations is required. Job Responsibilities: The responsibilities may include but are not limited to the following activities: Serve as the primary technical and operational lead for external manufacturing partners supporting aseptic filling, lyophilization, inspection, bulk packaging and labeling, and shipping. Manage CMO/CDMO relationships to ensure successful execution of manufacturing campaigns, technology transfers, and supply commitments. Lead technology transfer activities from process transfer through PPQ and commercialization, including transfer plans, risk assessments, gap analyses, and readiness reviews. Coordinate transfer of manufacturing processes, analytical methods, process knowledge, control strategies, and supporting documentation. Provide technical oversight of drug product manufacturing operations, including formulation, aseptic processing, lyophilization, inspection, and bulk packaging. Facilitate and /or review and approve manufacturing batch records, validation protocols and reports, change controls, investigations, CAPAs, and technical reports. Monitor manufacturing performance through KPIs, trend analyses, and operational reviews; identify risks and implement mitigation strategies. Evaluate manufacturing data to drive process robustness, continuous improvement, and operational excellence initiatives. Support engineering runs, PPQ campaigns, process validation, scale-up activities, and commercial launch readiness. Ensure manufacturing activities align with clinical and commercial supply requirements, program milestones, and launch timelines. Partner with internal and external Supply Chain, Program Management, Quality, Regulatory Affairs, MSAT, and Process Development to resolve technical and operational issues. Support regulatory submissions, inspections, client audits, and health authority interactions as a subject matter expert. Oversee CMOs/CDMOs and logistics providers to ensure compliant, reliable, and efficient supply chain operations. Ensure timely review, approval, and archival of manufacturing and quality documentation in accordance with company procedures. Communicate manufacturing, quality, and supply risks to project teams and senior leadership as appropriate. Maintain current knowledge of cGMP requirements, industry best practices, and applicable regulatory expectations. Travel up to 20% domestically and internationally. Requirements: Bachelor's degree in Pharmaceutical Sciences, Biology, Chemical Engineering, Biochemical Engineering, Chemistry, or related discipline. Manager: 8+ years of experience in biopharmaceutical manufacturing, technical operations, or external manufacturing / quality. Senior Manager: 10+ years of relevant industry experience, including leadership of complex technology transfer and commercial manufacturing programs. Experience managing CMOs/CDMOs and external manufacturing networks. Strong understanding of biologics drug product manufacturing, aseptic processing, and lyophilization. Experience with technology transfer, process validation, PPQ, change management, deviation investigations, and CAPA development. Working knowledge of GMP regulations, quality systems, and regulatory requirements in the US and EU. Experience supporting clinical and commercial biologics products, including commercialization and product launch activities. Knowledge of analytical methods, stability programs, comparability assessments, and continued process verification preferred. Experience supporting regulatory inspections and audits. Cold-chain product experience (ULT and refrigerated storage/shipping) preferred. Excellent project management, communication, and stakeholder management skills. Strong problem-solving, risk management, and decision-making capabilities. Ability to influence cross-functional teams and external partners in a matrixed environment. Experience with global manufacturing networks, single-use technologies, and advanced aseptic processing platforms is desirable. Benefits: Larimar Therapeutics offers all employees incentive stock options, a comprehensive benefits plan including 401K, and a flexible PTO policy. We are committed to equal-employment principles, and we recognize the value of committed employees who feel they are being treated in an equitable and professional manner. We strive to find ways to attract, develop and retain the talent needed to meet business objectives, and to recruit and employ highly qualified individuals representing the diverse communities in which we live. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the relationship with all candidates and employees are made in a non-discriminatory manner-without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, military status, sexual orientation, or any other factor determined to be an unlawful basis for such decisions by federal, state, or local statutes. PId7e2d4a375af-6516
08/13/2026
Full time
Description: The Company: Larimar Therapeutics Inc. (Larimar) is a publicly held clinical-stage biotechnology company focused on developing treatments for patients suffering from complex rare diseases using its novel cell penetrating peptide technology platform. Our lead product candidate, Nomlabofusp (formerly referred to as CTI-1601), is a subcutaneously administered, recombinant fusion protein intended to deliver human frataxin (FXN), an essential protein to the mitochondria of patients with Friedreich's ataxia. Friedreich's ataxia is a rare, progressive, and fatal disease in which patients are unable to produce sufficient FXN due to genetic abnormality. The company has assembled an experienced management team, each of whom has over 20 years of pharmaceutical industry experience and has over 50 employees. Their management team, employees, and consultants have significant expertise in discovery, nonclinical and clinical development, regulatory affairs, and the development of manufacturing processes utilizing good manufacturing practices. The company's strategy is to become a leader in the treatment of rare diseases by leveraging their technology platform and applying their team's know-how to the development of nomlabofusp and other future pipeline projects. We are best characterized by entrepreneurial and scientific leadership and a participatory workforce committed to success. If you are searching for a company where urgency, agility, and commitment to science win the day - we welcome you! Position Summary: Reporting to the Head of Drug Product, CMC Technical Operations, the Manager/Senior Manager, Drug Product Manufacturing is responsible for overseeing external manufacturing operations and technology transfer activities for lyophilized biologic drug products supporting clinical and commercial supply. This role serves as the primary technical and operational liaison with contract manufacturing organizations (CMOs/CDMOs), ensuring reliable supply, successful technology transfers, regulatory compliance, and continuous process improvement. The successful candidate will provide technical leadership across drug product manufacturing, process validation, lifecycle management, and commercialization efforts while partnering closely with Technical Operations, MSAT, Quality, Regulatory Affairs, Supply Chain, Process Development, and external partners. Strong expertise in sterile manufacturing, lyophilization, biologics drug product development, technology transfer, and GMP operations is required. Job Responsibilities: The responsibilities may include but are not limited to the following activities: Serve as the primary technical and operational lead for external manufacturing partners supporting aseptic filling, lyophilization, inspection, bulk packaging and labeling, and shipping. Manage CMO/CDMO relationships to ensure successful execution of manufacturing campaigns, technology transfers, and supply commitments. Lead technology transfer activities from process transfer through PPQ and commercialization, including transfer plans, risk assessments, gap analyses, and readiness reviews. Coordinate transfer of manufacturing processes, analytical methods, process knowledge, control strategies, and supporting documentation. Provide technical oversight of drug product manufacturing operations, including formulation, aseptic processing, lyophilization, inspection, and bulk packaging. Facilitate and /or review and approve manufacturing batch records, validation protocols and reports, change controls, investigations, CAPAs, and technical reports. Monitor manufacturing performance through KPIs, trend analyses, and operational reviews; identify risks and implement mitigation strategies. Evaluate manufacturing data to drive process robustness, continuous improvement, and operational excellence initiatives. Support engineering runs, PPQ campaigns, process validation, scale-up activities, and commercial launch readiness. Ensure manufacturing activities align with clinical and commercial supply requirements, program milestones, and launch timelines. Partner with internal and external Supply Chain, Program Management, Quality, Regulatory Affairs, MSAT, and Process Development to resolve technical and operational issues. Support regulatory submissions, inspections, client audits, and health authority interactions as a subject matter expert. Oversee CMOs/CDMOs and logistics providers to ensure compliant, reliable, and efficient supply chain operations. Ensure timely review, approval, and archival of manufacturing and quality documentation in accordance with company procedures. Communicate manufacturing, quality, and supply risks to project teams and senior leadership as appropriate. Maintain current knowledge of cGMP requirements, industry best practices, and applicable regulatory expectations. Travel up to 20% domestically and internationally. Requirements: Bachelor's degree in Pharmaceutical Sciences, Biology, Chemical Engineering, Biochemical Engineering, Chemistry, or related discipline. Manager: 8+ years of experience in biopharmaceutical manufacturing, technical operations, or external manufacturing / quality. Senior Manager: 10+ years of relevant industry experience, including leadership of complex technology transfer and commercial manufacturing programs. Experience managing CMOs/CDMOs and external manufacturing networks. Strong understanding of biologics drug product manufacturing, aseptic processing, and lyophilization. Experience with technology transfer, process validation, PPQ, change management, deviation investigations, and CAPA development. Working knowledge of GMP regulations, quality systems, and regulatory requirements in the US and EU. Experience supporting clinical and commercial biologics products, including commercialization and product launch activities. Knowledge of analytical methods, stability programs, comparability assessments, and continued process verification preferred. Experience supporting regulatory inspections and audits. Cold-chain product experience (ULT and refrigerated storage/shipping) preferred. Excellent project management, communication, and stakeholder management skills. Strong problem-solving, risk management, and decision-making capabilities. Ability to influence cross-functional teams and external partners in a matrixed environment. Experience with global manufacturing networks, single-use technologies, and advanced aseptic processing platforms is desirable. Benefits: Larimar Therapeutics offers all employees incentive stock options, a comprehensive benefits plan including 401K, and a flexible PTO policy. We are committed to equal-employment principles, and we recognize the value of committed employees who feel they are being treated in an equitable and professional manner. We strive to find ways to attract, develop and retain the talent needed to meet business objectives, and to recruit and employ highly qualified individuals representing the diverse communities in which we live. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the relationship with all candidates and employees are made in a non-discriminatory manner-without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, military status, sexual orientation, or any other factor determined to be an unlawful basis for such decisions by federal, state, or local statutes. PId7e2d4a375af-6516
Job Summary This WCS Certified Peer Support Specialist position is located at the Department of Health and Human Services (DHHS) and is embedded within their clinical programming. The position provides Certified Peer Support Services to peers assigned to their caseload, that include a wide range of supports to assist the peer with mental health and/or substance use issues in the recovery process. These services promote wellness, self-direction, and recovery by enhancing the skills and abilities of peers to meet their chosen goals. The services help peers negotiate mental health and/or substance use systems with dignity, and without trauma. The position requires some level of independent judgement and decision-making ability in the course of their work to support peers and work with them to determine inventions they need to meet their goals.This position will seek supervision and support with their DHHS team, as well as their program manager and follow direction in the course of their work.The Peer Support Specialist in this role must be certified through the State of Wisconsin. The Peer Support Specialist will comply with all forms of required documentation of WCS and DHHS for their position (the County Avatar system, Activity Reports, and more). Essential Duties and Responsibilities Maintain a flexible schedule to meet the needs of the individuals served, including being available by cell phone on nights and weekends. Provide individual peer support services for people involved in DHHS clinical outpatient services, in accordance with the peer's individualized treatment and recovery plan, lending their unique insight into substance use and mental health issues and what makes recovery possible. Acting as a role model and demonstrating techniques in recovery and coping skills, including but not limited to assisting them with effective recovery-based services, finding self-help groups, problem solving techniques, building social skills, combatting negative self-talk,. Link individuals to a variety of self-determined supports and services/resources within the Waukesha community, and how to use natural/ family supports in the recovery process. Attend DHHS treatment team and clinical supervision meetings as required to promote peers on their caseload using self-directed recovery tools. Support individuals to become the expert of their own lived experience and develop a voice and choice around service participation to be empowered in their recovery. Responsible for maintainingup-to-date accurate documentation of all direct contacts in Avatar (county database) and county spreadsheets with training by the DHHS Clinical Supervisor, including the peer's name, date of service, service code, direct service minutes, if face-to-face, document time in minutes, location of service, travel time and miles, narrative of service summarizing staff intervention and response of the peer, signature with date of Certified Peer Support Specialist documented notes, and staff signature requires credentials. Responsible for any documentation required by the WCS Program Manager. Required to turn in program spreadsheets in an accurate and timely fashion. Avatar and Activity Reports must match. Complete all agency training as required within the agency timelines. Attend and participate in monthly in-person WCS team meetings as required. Attend dedicated supervision meetings with the DHHS clinical team, and other meetings required by DHHS. Assist Program Manager with planning and participating in community building and recovery activities and events. Attend in-service training and conferences as required by WCS or DHHS. Interaction with outside agencies, as requested. This position requires some limited driving for work-related duties and community outreach. Other duties as assigned by the Program Manager or leadership of the DHHS clinical team. Required Qualifications Must have a high-school diploma Must have a valid driver's license, automobile, and insurance sufficient to meet agency requirements. Must pass a driving record background check to be eligible to drive in the community during work hours. Meet all the employee requirements including references, criminal background check (both WCS and DHHS), drug test, and driver's license check. Program specific knowledge: (ex. AODA, mental health, youth, etc.). Examples: Must be certified with the State of Wisconsin for Peer Support. One to two years of experience as a peer support is preferred. For some contracts this may be required. Must have lived experience with substance use or mental health disorders and extensive understanding of the core competencies of Peer Support. Comprehensive understanding of substance use and mental health disorders, and knowledge of resources in the community that are available to the people served in the Peer Support Program (such as housing, employment, treatment, support with food insecurities, parenting resources, and more). General knowledge of psychoeducation services (providing education and resources, skills training, problem solving, social and emotional support for mental health or substance use issues), and education around medication compliance, addiction as a disease, cross addiction, and abstinence from all non-prescribed medication or mood alternating substances in recovery. General knowledge of supporting individuals in crisis. Knowledge, Skills and Abilities Communication - Ability to provide information effectively with a diverse population - the persons we serve, agency leadership, supervisor, colleagues, the DHHS Clinical Team and leadership, and program partners in writing and oral communications. Technological Aptitude - Ability to use general technological skills throughout daily job i.e., Email, Internet, company specified systems, (ex. Microsoft 365, Windows, Word, Excel). Managing Priorities/Deadlines - Ability to maintain schedules, meet deadlines and manage multiple projects. Problem-Solving Skills - Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges. Must be able to demonstrate good judgement when faced with peers in crisis. Adaptability - Ability to manage change, deal with situations as they arise and work independently or as part of a team. Teamwork - Ability to work as a team with WCS and the DHHS Clinical Team and participate productively and respectfully while also managing independent contributing duties and responsibilities. Motivation - Possess a commitment to the assigned job and assigned peers, mission, and core values of the organization while also supporting a respectful and harmonious work setting. Professionalism - Ability to conduct oneself with a high level of professional conduct, integrity, ethics and boundaries. Multicultural Sensitivity - The role involves working in the community and interacting directly with diverse populations, including peers served in the program, partners, and service providers. As such, the employee must demonstrate professionalism, respect, integrity, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings. Program Specific Knowledge, Skills and Abilities - Psychoeducation, behavior tailoring, relapse prevention planning, development of recovery action plan, recovery and/or resilience training, social support building, teaching coping skills, assistance with engaging in health/telehealth services, post-overdose outreach services to peers and their families with linkages to treatment, recovery support, harm reduction resources, psychosocial resources, communicable disease screening, and education. Agency Specific Knowledge, Skills and Abilities - Understanding of the agency Employment Handbook, Employee Code of Conduct, UKG (payroll system), Power DMS (required agency policies and procedures), Avatar database, SharePoint with employee resources and agency announcements and news, as well as other forms, Empathy Interviews, and admin departments. PHYSICAL DEMANDS: The position is not a remote position. The majority of work is performed at the DHHS Office, with some limited outreach required. Community-based work is required when requested by DHHS or the WCS Program Manager, including home visits and other community-based locations; must be able to go up and downstairs, stand, sit, and be able to get in and out and drive their own vehicle. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: Majority of work is conducted in an office environment, with office work performed at an assigned DHHS office, sitting at a desk and using the computer . click apply for full job details
08/13/2026
Full time
Job Summary This WCS Certified Peer Support Specialist position is located at the Department of Health and Human Services (DHHS) and is embedded within their clinical programming. The position provides Certified Peer Support Services to peers assigned to their caseload, that include a wide range of supports to assist the peer with mental health and/or substance use issues in the recovery process. These services promote wellness, self-direction, and recovery by enhancing the skills and abilities of peers to meet their chosen goals. The services help peers negotiate mental health and/or substance use systems with dignity, and without trauma. The position requires some level of independent judgement and decision-making ability in the course of their work to support peers and work with them to determine inventions they need to meet their goals.This position will seek supervision and support with their DHHS team, as well as their program manager and follow direction in the course of their work.The Peer Support Specialist in this role must be certified through the State of Wisconsin. The Peer Support Specialist will comply with all forms of required documentation of WCS and DHHS for their position (the County Avatar system, Activity Reports, and more). Essential Duties and Responsibilities Maintain a flexible schedule to meet the needs of the individuals served, including being available by cell phone on nights and weekends. Provide individual peer support services for people involved in DHHS clinical outpatient services, in accordance with the peer's individualized treatment and recovery plan, lending their unique insight into substance use and mental health issues and what makes recovery possible. Acting as a role model and demonstrating techniques in recovery and coping skills, including but not limited to assisting them with effective recovery-based services, finding self-help groups, problem solving techniques, building social skills, combatting negative self-talk,. Link individuals to a variety of self-determined supports and services/resources within the Waukesha community, and how to use natural/ family supports in the recovery process. Attend DHHS treatment team and clinical supervision meetings as required to promote peers on their caseload using self-directed recovery tools. Support individuals to become the expert of their own lived experience and develop a voice and choice around service participation to be empowered in their recovery. Responsible for maintainingup-to-date accurate documentation of all direct contacts in Avatar (county database) and county spreadsheets with training by the DHHS Clinical Supervisor, including the peer's name, date of service, service code, direct service minutes, if face-to-face, document time in minutes, location of service, travel time and miles, narrative of service summarizing staff intervention and response of the peer, signature with date of Certified Peer Support Specialist documented notes, and staff signature requires credentials. Responsible for any documentation required by the WCS Program Manager. Required to turn in program spreadsheets in an accurate and timely fashion. Avatar and Activity Reports must match. Complete all agency training as required within the agency timelines. Attend and participate in monthly in-person WCS team meetings as required. Attend dedicated supervision meetings with the DHHS clinical team, and other meetings required by DHHS. Assist Program Manager with planning and participating in community building and recovery activities and events. Attend in-service training and conferences as required by WCS or DHHS. Interaction with outside agencies, as requested. This position requires some limited driving for work-related duties and community outreach. Other duties as assigned by the Program Manager or leadership of the DHHS clinical team. Required Qualifications Must have a high-school diploma Must have a valid driver's license, automobile, and insurance sufficient to meet agency requirements. Must pass a driving record background check to be eligible to drive in the community during work hours. Meet all the employee requirements including references, criminal background check (both WCS and DHHS), drug test, and driver's license check. Program specific knowledge: (ex. AODA, mental health, youth, etc.). Examples: Must be certified with the State of Wisconsin for Peer Support. One to two years of experience as a peer support is preferred. For some contracts this may be required. Must have lived experience with substance use or mental health disorders and extensive understanding of the core competencies of Peer Support. Comprehensive understanding of substance use and mental health disorders, and knowledge of resources in the community that are available to the people served in the Peer Support Program (such as housing, employment, treatment, support with food insecurities, parenting resources, and more). General knowledge of psychoeducation services (providing education and resources, skills training, problem solving, social and emotional support for mental health or substance use issues), and education around medication compliance, addiction as a disease, cross addiction, and abstinence from all non-prescribed medication or mood alternating substances in recovery. General knowledge of supporting individuals in crisis. Knowledge, Skills and Abilities Communication - Ability to provide information effectively with a diverse population - the persons we serve, agency leadership, supervisor, colleagues, the DHHS Clinical Team and leadership, and program partners in writing and oral communications. Technological Aptitude - Ability to use general technological skills throughout daily job i.e., Email, Internet, company specified systems, (ex. Microsoft 365, Windows, Word, Excel). Managing Priorities/Deadlines - Ability to maintain schedules, meet deadlines and manage multiple projects. Problem-Solving Skills - Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges. Must be able to demonstrate good judgement when faced with peers in crisis. Adaptability - Ability to manage change, deal with situations as they arise and work independently or as part of a team. Teamwork - Ability to work as a team with WCS and the DHHS Clinical Team and participate productively and respectfully while also managing independent contributing duties and responsibilities. Motivation - Possess a commitment to the assigned job and assigned peers, mission, and core values of the organization while also supporting a respectful and harmonious work setting. Professionalism - Ability to conduct oneself with a high level of professional conduct, integrity, ethics and boundaries. Multicultural Sensitivity - The role involves working in the community and interacting directly with diverse populations, including peers served in the program, partners, and service providers. As such, the employee must demonstrate professionalism, respect, integrity, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings. Program Specific Knowledge, Skills and Abilities - Psychoeducation, behavior tailoring, relapse prevention planning, development of recovery action plan, recovery and/or resilience training, social support building, teaching coping skills, assistance with engaging in health/telehealth services, post-overdose outreach services to peers and their families with linkages to treatment, recovery support, harm reduction resources, psychosocial resources, communicable disease screening, and education. Agency Specific Knowledge, Skills and Abilities - Understanding of the agency Employment Handbook, Employee Code of Conduct, UKG (payroll system), Power DMS (required agency policies and procedures), Avatar database, SharePoint with employee resources and agency announcements and news, as well as other forms, Empathy Interviews, and admin departments. PHYSICAL DEMANDS: The position is not a remote position. The majority of work is performed at the DHHS Office, with some limited outreach required. Community-based work is required when requested by DHHS or the WCS Program Manager, including home visits and other community-based locations; must be able to go up and downstairs, stand, sit, and be able to get in and out and drive their own vehicle. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: Majority of work is conducted in an office environment, with office work performed at an assigned DHHS office, sitting at a desk and using the computer . click apply for full job details
Dana-Farber Cancer Institute
Chestnut Hill, Massachusetts
Job Description Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership ; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
08/13/2026
Full time
Job Description Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership ; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
Dana-Farber Cancer Institute
Boston, Massachusetts
Job Description Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership ; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
08/13/2026
Full time
Job Description Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership ; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
Dana-Farber Cancer Institute
Boston, Massachusetts
Job Description Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership ; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
08/13/2026
Full time
Job Description Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership ; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
Dana-Farber Cancer Institute
Boston, Massachusetts
Job Description Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership ; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
08/12/2026
Full time
Job Description Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership ; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
Dana-Farber Cancer Institute
Boston, Massachusetts
Job Description Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership ; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
08/12/2026
Full time
Job Description Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership ; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
Job Description Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership ; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
08/12/2026
Full time
Job Description Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership ; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
